Safety Recall N202309680 Roof Rail Air Bag End Cap May Separate – 2015-2016 Chevrolet Silverado & GMC Sierra

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GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5584
URGENT – DISTRIBUTE IMMEDIATELY
Date: November 25, 2020
Subject: Upcoming Safety Recalls
N202309680 (Both), N202309681 (LH), N202309682 (RH)
Roof Rail Air Bag End Cap May Separate
Models: 2015-2016 Chevrolet Silverado 1500
2015 Chevrolet Silverado 2500/3500
2015-2016 GMC Sierra 1500
2015 GMC Sierra 2500/3500
To: All General Motors Dealers
General Motors has notified the National Highway Traffic Safety Administration (NHTSA) about an upcoming safety recall that involves 2015 – 2016 model year Chevrolet Silverado and GMC Sierra vehicles. The GM recall number is N202309680.
It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification until the defect is remedied.
In these vehicles, the roof-rail airbag (“RRAB”) inflators, which are located on the left and right-side roof rails above the headliner, may contain a manufacturing defect that can cause the inflator end cap to detach from the inflator vessel. Corrosion inside the inflator vessel near the end cap, which was caused by moisture introduced into the vessel during the supplier’s manufacturing process. If the end cap separates from the inflator, the compressed gas will escape from the RRAB inflator and the end cap can be propelled into the vehicle, potentially causing an occupant injury if the vehicle is occupied.
Parts are not currently available, but when parts are available, dealers are to replace suspect RRAB modules. Suspect modules may be on the left side and/or right side.
Until further instructions are received, involved vehicles that are in dealers’ possession (new or used vehicle inventory, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc.) must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration purposes or any other dealer use. All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified.
The Investigate Vehicle History (IVH) screen in the Global Warranty Management (GWM) system will be updated for this upcoming recall on November 25, 2020. This action has been taken to assist dealers with determining which vehicles are involved so they can properly respond to customer inquiries.
Question and Answer Document (Q&A)
Attached to this message you will find a document that addresses the ten most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns.
Dealers will be advised when the recall bulletin is released. Until the recall bulletin is released, the IVH screen in GWM will display “N/A” under Release Date and “Incomplete – Remedy not yet available” under Status. This means the required repair is not yet available and dealers should not attempt to perform any repairs.
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GLOBAL SAFETY FIELD INVESTIGATIONS

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Representative Letter – Customer letters are brand, model and model year specific; listing the 17-digit VIN and are personalized.
IMPORTANT SAFETY RECALL
December 2020
This notice applies to your vehicle, VIN: __________________________________
Dear General Motors Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2020 model year Buick Enclave vehicles; 2020 model year Cadillac XT5 and XT6 vehicles; 2020 model year Chevrolet Blazer, Silverado 1500, Silverado 2500/3500, and Traverse vehicles; and 2020 model year GMC Sierra 1500, Sierra 2500/3500, and Acadia vehicles. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products.
IMPORTANT
• Your vehicle is involved in GM safety recall N202309680.
Why is your vehicle being recalled?
In your vehicle, the roof-rail airbag (“RRAB”) inflators, which are located on the left and right-side roof rails above the headliner, may contain a manufacturing defect that can cause the inflator end cap to detach from the inflator vessel. If the end cap separates from the inflator, the compressed gas will escape from the RRAB inflator and the end cap can be propelled into the vehicle, potentially causing an occupant injury if the vehicle is occupied.
What will we do?
Parts to repair your vehicle are not currently available, but when parts are available, your GM dealer will replace suspect RRAB modules. Suspect modules may be on the left side and/or right side. This service will be performed for you at no charge.
We are working as quickly as possible to correct this condition. When parts are available, we will send you another letter asking you to take your vehicle to your GM dealer to have your vehicle serviced. You can also check the status of this recall at: https://my.gm.com/recalls. If you have already paid for repairs for this condition, you may submit those charges using the reimbursement request form that will be provided with the next letter.
Do you have questions?
If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below.
Division
Number
Text Telephones (TTY)
Buick
1-866-608-8080
1-800-832-8425
Cadillac
1-866-982-2339
1-800-833-2622
Chevrolet
1-800-630-2438
1-800-833-2438
GMC
1-866-996-9463
1-800-462-8583
Puerto Rico – English
1-800-496-9992
Puerto Rico – Español
1-800-496-9993
Virgin Islands
1-800-496-9994
If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to https://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 20V736.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Maryann Combs
Vice President
Global Vehicle Safety
GM Recall: N202309680

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GM CUSTOMER CARE AND AFTERSALES
DCS5604
URGENT – DISTRIBUTE IMMEDIATELY
Date: December 9, 2020
Subject: N202309680 (Both), N202309681 (LH), N202309682 (RH) – Safety Recalls
Roof Rail Air Bag End Cap May Separate
Application for Used Vehicle Working Capital Assistance Program (WCAP)
Models: 2015-2016 Chevrolet Silverado 1500
2015 Chevrolet Silverado 2500/3500
2015-2016 GMC Sierra 1500
2015 GMC Sierra 2500/3500
To: All General Motors Dealers
On November 25, 2020, GM sent to all GM dealers GlobalConnect Message GCUS-3-1977 regarding upcoming safety recalls N202309680 (Both), N202309681 (LH), N202309682 (RH).
The required repair to complete this recall is not yet available. Until further instructions are received, the involved vehicles that are in dealers’ possession (new or used vehicle inventory, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc.) must be held and cannot be delivered to customers, dealer-traded, released to auction, used for demonstration purposes or put to any other use.
This message is to inform dealers who have involved vehicles in their inventory that they can now apply for the used vehicle Working Capital Assistance Program (“WCAP”) for safety recalls N202309680 (Both), N202309681 (LH), N202309682 (RH).
Before proceeding with the application process described below, dealers must verify vehicle eligibility based on the program terms and guidelines that were provided in GM GlobalConnect Message GCUS-9-9188 dated March 10, 2020. Applications submitted on ineligible vehicles are subject to chargeback of any incentives paid to the dealer under the WCAP. Because compensation and tracking require visibility into dealers’ inventory, dealers must also have agreed to a Dealer Data Share agreement with GM in order to receive any compensation under this program.
To apply for the WCAP for safety recalls N202309680 (Both), N202309681 (LH), N202309682 (RH), dealers must access the GM Global Warranty Management (GWM) system and submit a “ZSET” warranty transaction using the labor code provided below for each eligible vehicle. This zero dollar special transaction type is the dealer’s application for compensation and constitutes a representation from the dealer that the vehicle is eligible for WCAP assistance.
Note: Acceptance of the warranty transaction does not ensure vehicle eligibility or guarantee the provision of any assistance as defined by program terms and guidelines.
Labor Code
Description
Labor Time
Trans Code
9800063
Working Capital Assistance for Safety Recall N202309680 (both sides)
N/A
ZSET
9800064
Working Capital Assistance for Safety Recall N202309681 (left hand side)
N/A
ZSET
9800065
Working Capital Assistance for Safety Recall N202309682 (right hand side)
N/A
ZSET
To be eligible for the WCAP, a vehicle must be in dealer inventory at the time the related field action bulletin is released. If a vehicle has been delivered, wholesaled or otherwise disposed of prior to release of the bulletin, the vehicle is not eligible for assistance. Additionally, recalled vehicles taken in on trade may be eligible for assistance if the dealer immediately reports the vehicle in used vehicle inventory via its Dealer Management System (DMS) and makes application through the GWM system.
To ensure that GM is receiving daily inventory information, which is necessary to process payments and make eligibility determinations under the WCAP, the dealer’s vehicles must be properly identified in the dealership’s DMS. A daily feed of this information is provided to GM through the Dealer Data Share (DDS) agreement.
Beginning with the 1st quarter of 2019, all WCAP payments will be facilitated through the Global Warranty Management (GWM) system. For each eligible vehicle, a qualifying dealer will submit for WCAP vehicle enrollment with a “ZSET” transaction type and for reimbursement with a “ZFAT” transaction type both through the GWM system. If approved, a WCAP credit for that vehicle will be issued through the GWM system similar to any other warranty credit. WCAP submission instructions and the required labor code will also be provided in the appropriate field action bulletin. Each WCAP transaction being credited will be clearly identified on the dealer’s daily credit memo.
In order to receive payment, a dealer must have timely reported the vehicle in used vehicle inventory, retained the vehicle until the related field action bulletin is released, and properly applied for the WCAP payment. The vehicle must also be otherwise eligible under WCAP rules and guidelines.
safety recalls N202309680 (Both), N202309681 (LH), N202309682 (RH).
GM reserves the right to amend, modify, terminate, or cancel this program at any time in its sole discretion.
END OF MESSAGE GM CUSTOMER CARE AND AFTERSALES

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