May 29, 2020 NHTSA CAMPAIGN NUMBER: 20V319000
If a driver is unaware that the ABS system is malfunctioning, there may be an increased risk of a crash.
NHTSA Campaign Number: 20V319
Manufacturer General Motors LLC
Components SERVICE BRAKES, HYDRAULIC, ELECTRICAL SYSTEM
Potential Number of Units Affected 12,200
General Motors is recalling certain 2019-2020 Chevrolet 4500HD, 5500HD, and 6500HD Medium Duty trucks. If the vehicle’s body control module (BCM) loses communication with the vehicle’s electronic brake control module (EBCM), the EBCM software programming may not illuminate the vehicle’s ABS malfunction indicator light (MIL). As such, these vehicles fail to comply with Federal Motor Vehicle Safety Standard (FMVSS) Number 105, “Hydraulic and Electric Brake Systems.”
GM will notify owners, and dealers will update the software calibration for the body control module (BCM). This recall is expected to begin July 13, 2020. Owners may contact Chevrolet customer service at 1-800-222-1020. GM’s number for this recall is N202305070.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Representative Letter – Customer letters are brand, model and model year specific; listing the 17-digit VIN and are personalized.
IMPORTANT SAFETY RECALL
This notice applies to your vehicle, VIN: __________________________________
Dear General Motors Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that 2019-2020 model year Chevrolet Medium Duty 4500HD/5500HD/6500HD vehicles fail to conform to S5.3.1(c) of Federal Motor Vehicle Safety Standard (FMVSS) No. 105, “Hydraulic and Electric Brake Systems.” As a result, GM is conducting a recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products.
I M P O R T A N T
- Your vehicle is involved in GM recall N202305070.
- Schedule an appointment with your GM dealer.
- This service will be performed for you at no charge.
|Why is your vehicle being recalled?||If your vehicle’s body control module (BCM) loses communication with the vehicle’s electronic brake control module (EBCM), the vehicle’s antilock brake system (ABS) malfunction indicator lamp (MIL) will not illuminate as required by FMVSS 105. The vehicle’s service-engine-soon MIL will illuminate. If you are unaware that the ABS system is not functioning properly, you may not have it serviced, increasing the risk of a crash.|
|What will we do?||Your GM dealer will update the software calibration for the body control module (BCM). This service will be performed for you at no charge. Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual inspection and service correction time of approximately 35 minutes.|
|What should you do?||You should contact your GM dealer to arrange a service appointment as soon as possible.|
|Did you already pay for this repair?||It is unlikely that you have previously had repairs for this condition. But if you have already paid for repairs for the condition described in this letter, please complete the enclosed reimbursement form and present it to your dealer with all required documents. Working with your dealer will expedite your request, however, if this is not convenient, you may mail the completed reimbursement form and all required documents to Reimbursement Department, PO Box 33170, Detroit, MI 48232-5170. The completed form and required documents must be presented to your dealer or received by the Reimbursement Department by [1 year, 2021], unless state law specifies a longer reimbursement period.|
|Do you have questions?||If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below.|
|Division||Number||Text Telephones (TTY)|
|Puerto Rico – English||1-800-496-9992|
|Puerto Rico – Español||1-800-496-9993|
If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to http://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 20V319.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Global Vehicle Safety
GM Recall: N202305070
Frequently Asked Questions (FAQs) for NonCompliance Recall N202305070
Warning Lamp May Not Indicate ABS Malfunction
These questions and answers are being provided to help GM dealers respond to inquiries from involved vehicle owners about the Safety recall identified above.
|Q1)||Which vehicles are involved?|
|A1)||Certain 2019-2020 model year Chevrolet Medium Duty 4500HD/5500HD/6500HD vehicles.
|Q2)||What is the issue or condition?|
|A2)||These vehicles fail to conform to S5.3.1(c) of Federal Motor Vehicle Safety Standard (FMVSS) No. 105, “Hydraulic and electric brake systems.” If the vehicle’s body control module (BCM) loses communication with the vehicle’s electronic brake control module (EBCM), the vehicle’s antilock brake system (ABS) malfunction indicator lamp (MIL) will not illuminate as required by FMVSS 105.
|Q3)||What symptoms may be experienced? What warning signs may be associated with the issue or condition described?|
|A3)||If the vehicle’s BCM loses communication with the EBCM, the vehicle’s service-enginesoon MIL will illuminate.
|Q4)||What is the remedy/repair?|
|A4)||Dealers will update the software calibration for the body control module (BCM).
|Q5)||What is the safety risk? Is the vehicle safe to drive?|
|A5)||If an owner is unaware that the ABS system is not functioning properly, the owner may not have it serviced, increasing the risk of a crash.
|Q6)||Does the customer have to pay for this remedy/repair?|
|A6)||No, this inspection/repair will be done at no cost to the customer.
|Q7)||Is the remedy/repair available now?|
|A7)||Yes, the remedy/repair is available now, please see the attached bulletin for details.
|Q8)||What should customers do until recall repairs can be completed? Are there any special instructions?|
|A8)||If special instructions are provided, they will be included in the notification letters to customers.
|Q9)||How can customers check to see if their vehicle is involved in this field action?|
|A9)||Customers who own a vehicle involved in the field action will be notified by mail by General Motors, but they may also check their Vehicle Identification Number (VIN) for field actions in GM Owner Center at https://my.gm.com/recalls or via NHTSA’s website at https://vinrcl.safercar.gov/vin/.
|Q10)||If customers are concerned, can they get a rental car or courtesy transportation?|
|A10)||Courtesy transportation is available for customers whose vehicles are involved in this recall and are within the warranty coverage period for the warranty which is associated with this recall. Please refer to Warranty Administration Bulletin #17-NA-073: Field Action Courtesy Transportation Policy for further information.
6 Affected Products
15 Associated Documents
Manufacturer Notices(to Dealers,etc) – Memo to Dealers re FAQ cover letter
Safety Bulletin re FMVSS Noncompliance Recall N202305070 Warning Lamp May Not Indicate ABS Malfunction – US Only
Manufacturer Notices(to Dealers,etc) – Memo to Dealers re N202305070 – Noncompliance Recall Warning Lamp May Not Indicate ABS Malfunction – US Only
Non-Compliance 573 Report
Miscellaneous Document – FAQs
Manufacturer Notices(to Dealers,etc) – Dealer Notification re Warning Lamp May Not Indicate ABS Malfunction – US Only
Miscellaneous Document – FAQs re Frequently Asked Questions (FAQs) for NonCompliance Recall N202305070 Warning Lamp May Not Indicate ABS Malfunction
Miscellaneous Document – FAQs for Warning Lamp May Not Indicate ABS Malfunction
Safety Bulletin – Re N202305070 Warning Lamp May Not Indicate ABS Malfunction – US Only
ISSUED Owner Notification Letter(Part 577)
Recall Quarterly Report #1, 2020-2
Recall Quarterly Report #2, 2020-3
Recall Quarterly Report #4, 2021-1
Latest Recalls Documents
To obtain the latest electronic controller calibration information for your vehicle, go to https://tis2web.service.gm.com/tis2web and enter the vehicle’s 17 character Vehicle Identification Number (VIN) and select ‘Get CAL ID’.
You can then compare the latest part number with the actual number installed on the vehicle to determine if a reprogram is needed.
The Service Programming System (SPS) application is part of the TIS2Web system. To program an ECU, the SPS application must communicate with the vehicle control modules using the proper J2534 programming interface tool.
The following are the supported interface tools:
The Tech 2 supports model years 1996 and beyond. With the addition of the CAN Diagnostic Interface (CANdi) module, Tech 2 is fully backward compatible with current Tech 2 functionality and operates transparently when diagnosing non-CAN-equipped vehicles.
Servicing the next generation Global A vehicles will require the diagnostic software, GDS2, Global Diagnostic System 2 running on a local PC device while the MDI is connected to the vehicle. The GM MDI is the Global Diagnostic tool for future vehicles starting with Global A vehicles.
The GM MDI was introduced in the fall of 2007 for Pass-Thru programming and offers faster programming speed. It can be used to perform Pass-Thru programming on all vehicles built since 1996 and into the future. Click here to view a list of GDS supported vehicles.
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- One year warranty. Please contact us via order center if you have any problem with software installation
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