F/CMVSS Noncompliance Recall A202304070 Label Missing Tire and Wheel Information – 2021 Chevrolet Trailblazer

F/CMVSS Noncompliance Recall
A202304070 Label Missing Tire and Wheel Information

Release Date: May 2020   Revision:    00

Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management system.  This site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs.   

Parts

Do not order labels from GMCCA. 

An initial supply of labels will be pre-shipped to involved dealers of record.  This pre-shipment is scheduled to begin and conclude the week of May 18, 2020, and will be approximately 100% of each dealer’s involved vehicles in inventory. It is estimated that only 89 involved vehicles will require a new label.  Due to the small number of vehicles anticipated that will need this fix and the limited initial parts availability, dealers are encouraged not to order these parts for use as shelf stock.  

USA:

Parts required to complete this recall are to be ordered online, through the GM 1Store via GlobalConnect. Please log in and order the appropriate item number label(s) using the chart above. The label will be provided at no charge.

Canada:

In Canada, please contact the Warranty Call Centre at 1-888-222-5546 to order labels on an as-needed basis using the appropriate item number label(s) using the chart above. The label(s) will be provided at no charge.

Warranty Information

Service Procedure

IMPORTANT: Verify the tire size information on the service label matches the actual tire sidewall information before proceeding with this procedure.

1. Open the left front door.

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2. Locate the silver certification label on the lower area of the driver side center pillar. Ensure that the label surface and the area surrounding the label is clean and dry.  Use a non-oil based cleaner, preferably isopropyl alcohol (rubbing alcohol) to clean the label surface and the area surrounding the label.

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NOTE: The service label only contains the tire information portion of the label, not the complete label. Align the service label with the blank tire size section of the existing label.

3. Remove the backing from the new label.

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4. Apply the label in the location shown and smooth the label from the center out.
5. Close the door.
6. CALIFORNIA VEHICLES ONLY: Complete a “Proof of Correction” certificate and provide to the vehicle owner upon recall completion.

Dealer Responsibility – For USA & Export (USA States, Territories, and Possessions)

It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.

The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair.  A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time.  If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation.  To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible.  In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time.

Dealer Responsibility – All

All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers’ possession and subject to this recall must be held and inspected/repaired per the service procedure of this bulletin before customers take possession of these vehicles.  Involved vehicles must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration, or any other purpose.

All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin.  Upon submitting an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within the CPOIS system, or once again be used in the CTP program.

Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.

Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer.  Arrangements are to be made to make the required correction according to the instructions contained in this bulletin.  Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.

In summary, whenever a vehicle subject to this field action enters your vehicle inventory you must take the steps necessary to ensure the program correction has been made before selling the vehicle.  In addition, for vehicles entering your facility for service, you are required to ensure the customer is aware of the open field action and make every reasonable effort to implement the program correction as set forth in this bulletin prior to releasing the vehicle.

Dealer Reports

For dealers with involved vehicles, a listing with involved vehicles has been prepared and will be provided to U.S. and Canadian dealers through the GM GlobalConnect Recall Reports or sent directly to export dealers.  The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records.  The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall is a violation of law in several states/provinces/countries.  Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this recall.

Customer Notification

US & Canada – General Motors will notify customers of this recall on their vehicle.

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GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5406
URGENT – DISTRIBUTE IMMEDIATELY
Date: May 21, 2020
Subject: A202304070 – Noncompliance Recall
Label Missing Tire and Wheel Information
Models: 2021 Chevrolet Trailblazer with 17” Wheel and Tire (RPO QCV)
To: All General Motors Dealers
General Motors is releasing Noncompliance Recall A202304070 today. The total number of U.S. vehicles involved is approximately 19. Please see the attached bulletin for details.
Question and Answer Document (Q&A)
Attached to this message you will find a document that addresses the ten most likely questions customers may have regarding this Noncompliance Recall. Please use this information as an aid to confidently answer customer concerns.
Customer Letter Mailing
The customer letter mailing will begin in mid-June 2020.
Global Warranty Management (GWM)
The Required Field Action section on the Investigate Vehicle History (IVH) screen will be updated May 22, 2020 or sooner. A list of involved vehicles in dealer new inventory is attached to this message. Please hold all warranty transactions until IVH has been updated.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS