June 4, 2020 NHTSA CAMPAIGN NUMBER: 20V324000
If a striker wire fractures, the hood may open unexpectedly while driving, increasing the risk of a crash.
NHTSA Campaign Number: 20V324
Manufacturer General Motors LLC
Components STRUCTURE, LATCHES/LOCKS/LINKAGES
Potential Number of Units Affected 574
Summary
General Motors LLC (GM) is recalling certain 2020 Chevrolet Silverado 2500 and 3500 and GMC Sierra 2500 and 3500 vehicles previously recalled under 20V-142. The hood-latch striker wires on replacement hoods installed for Safety Recall 20V-142 may not have been heat-treated properly, possibly causing them to fracture.
Remedy
GM will notify owners, and dealers will replace the hood assembly, free of charge. For hoods sold over the counter, dealers will contact customers with instructions for hood replacement. The recall is expected to begin July 20, 2020. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-888-988-7267. GM’s number for this recall is N202306490.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Vehicle has a Recall
Frequently Asked Questions (FAQs) for Safety Recall N202306490
Service Hood Striker Fracture
These questions and answers are being provided to help GM dealers respond to inquiries from involved vehicle owners about the Safety recall identified above.
| Q1) | Which vehicles are involved? |
| A1) | Certain 2020 model year Chevrolet Silverado 2500/3500 and GMC Sierra 2500/3500 vehicles.
|
| Q2) | What is the issue or condition? |
| A2) | These vehicles may have been serviced with a replacement hood assembly containing a hood-latch striker wire that may not have been properly heat treated by the supplier. If not properly heat treated, the striker wire may not meet GM’s hardness specifications and could, over time, fatigue and fracture. GM initiated a prior safety recall related to this condition in March 2020 (NHTSA Recall No. 20V142). The striker wires in hood assemblies used to service and remedy these vehicles may not have been properly heat treated by the supplier, producing a harder, more brittle wire that can fatigue and fracture over time.
|
| Q3) | What symptoms may be experienced? What warning signs may be associated with the issue or condition described? |
| A3) | If partially fractured, the striker wire may audibly rattle.
|
| Q4) | What is the remedy/repair? |
| A4)
|
Dealers will replace the hood assembly. For hoods sold over the counter, dealers will contact customers with instructions for hood replacement. |
| Q5) | What is the safety risk? Is the vehicle safe to drive? |
| A5)
|
If a striker wire fractures, the hood may open unexpectedly while driving, increasing the risk of a crash. |
| Q6) | Does the customer have to pay for this remedy/repair? |
| A6) | No, this inspection/repair will be done at no cost to the customer.
|
| Q7) | Is the remedy/repair available now? |
| A7) | Yes, the remedy/repair is available now, please see the attached bulletin for details.
|
| Q8) | What should customers do until recall repairs can be completed? Are there any special instructions? |
| A8) | If special instructions are provided, they will be included in the notification letters to customers.
|
| Q9) | How can customers check to see if their vehicle is involved in this field action? |
| A9) | Customers who own a vehicle involved in the field action will be notified by mail by General Motors, but they may also check their Vehicle Identification Number (VIN) for field actions in GM Owner Center at https://my.gm.com/recalls or via NHTSA’s website at https://vinrcl.safercar.gov/vin/.
|
| Q10) | If customers are concerned, can they get a rental car or courtesy transportation? |
| A10) | Courtesy transportation is available for customers whose vehicles are involved in this recall and are within the warranty coverage period for the warranty which is associated with this recall. Please refer to Warranty Administration Bulletin #17-NA-073: Field Action Courtesy Transportation Policy for further information.
|
GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5419
URGENT – DISTRIBUTE IMMEDIATELY
Date: June 9, 2020
Subject: N202306491 – Service Update
Goodwill for Repeat N202306490 Repair
Models: 2020 Chevrolet Silverado 2500/3500
2020 GMC Sierra 2500/3500
To: All General Motors Dealers
General Motors is releasing Service Update N202306491 to accompany Safety Recall N202306490 today. The total number of U.S. customer vehicles involved is approximately 90. Please see the attached bulletin for details.
Global Warranty Management (GWM)
The Required Field Action section on the Investigate Vehicle History (IVH) screen will be updated June 9, 2020 or sooner. A list of involved vehicles is attached to this message. Please hold all warranty transactions until IVH has been updated.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS
***************************************************
GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5418
URGENT – DISTRIBUTE IMMEDIATELY
Date: June 4, 2020
Subject: N202306490 – Safety Recall
Service Hood Striker Fracture
Models: 2020 Chevrolet Silverado 2500/3500
2020 GMC Sierra 2500/3500
To: All General Motors Dealers
General Motors is releasing Safety Recall N202306490 today. The total number of U.S. vehicles involved is approximately 529. Please see the attached bulletin for details.
Question and Answer Document (Q&A)
Attached to this message you will find a document that addresses the ten most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns.
Customer Letter Mailing
The customer letter mailing will begin in the near future.
Global Warranty Management (GWM)
The Required Field Action section on the Investigate Vehicle History (IVH) screen will be updated June 4, 2020 or sooner. A list of involved vehicles in dealer new inventory is attached to this message. Please hold all warranty transactions until IVH has been updated.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS
****************************************************
Product Safety Recall
N202306490 Service Hood Striker Fracture
Copyright 2020 General Motors. All Rights Reserved. Page 1 of 3
Release Date:
June 2020
Revision:
00
Attention:
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
All involved vehicles that are in dealer inventory must be held and not delivered to customers, dealer traded, or used for demonstration purposes until the repair contained in this bulletin has been performed on the vehicle.
Important: As a reminder please follow the Service Policies and Procedures Manual: Disposition of Defective Material. After the retention period these parts must be scrapped/destroyed locally so they can never enter commerce. Always follow applicable local, state, and federal law when disposing used parts.
Make
Model
Model Year
RPO
Description
From
To
Chevrolet
Silverado 2500/3500
2020
2020
GMC
Sierra 2500/3500
2020
2020
Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs.
Dealer Notification Instructions. In addition, dealers must search dealer sales records for over-the-counter sales of part numbers 84719023 and 84719024 and provide the recall notice to the purchaser. Please search your part-sales records for over-the-counter sales of the subject parts. An owner notification letter will be provided in an update to this bulletin. Once available, send the owner of record the recall notice by first-class mail. If the purchaser is a body shop, independent repair shop, or other third-party automotive repair or distribution business, dealers are to contact the entity to obtain the owner’s name and address, and send the owner a copy of the letter (bulletin will be revised with the owner notification letter once available).
For some over-the-counter sales, GM’s records contain the vehicle’s VIN. For these vehicles, GM has prepared a report that contains the VINs, customer names, and associated address information, and has provided it to dealers through the GM GlobalConnect Recall Reports. A dealer will not have a report available if it has no involved vehicles currently assigned. The listing may contain customer names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall is a violation of law in several states/provinces/countries. Only use this report to conduct the recall-related notifications specified in this bulletin and required by law.
Condition
General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2020 model year Chevrolet Silverado 2500/3500 and GMC Sierra 2500/3500 vehicles. These vehicles may have been serviced with a replacement hood assembly containing a hood-latch striker wire that may not have been properly heat treated by the supplier. If not properly heat treated, the striker wire may not meet GM’s hardness specifications and could, over time, fatigue and fracture. GM initiated a prior safety recall related to this condition in March 2020 (NHTSA Recall No. 20V142/N192284960). The striker wires in hood assemblies used to service and remedy these vehicles may not have been properly heat treated by the supplier, producing a harder, more brittle wire that can fatigue and fracture over time. If partially fractured, the striker wire may audibly rattle. If a striker wire fractures, the hood may open unexpectedly while driving, increasing the risk of a crash.
Correction
Dealers will replace the hood assembly. For hoods sold over the counter, dealers will contact customers with instructions for hood replacement.
Parts
Quantity
Part Name
Part No.
1
Hood Assembly
84830121
1
Hood Assembly
84830122
8
Retainer – Intake Air Duct
11570015
Note: Use the vehicle identification number (VIN) and the GM Electronic Parts Catalog (EPC) to determine which hood assembly to order.
It is estimated that there are only 2004 involved vehicles that will require parts being replaced. Due to the small number of vehicles anticipated that will need this repair and the limited initial parts availability, dealers are encouraged not to order these parts for use as shelf stock.
Product Safety Recall
N202306490 Service Hood Striker Fracture
Page 2 of 3
Reminder: Parts may be removed from Retail Inventory Management (RIM). Dealers should review the affected parts to confirm RIM managed status. Parts may have quantity limiters in effect.
Warranty Information
For vehicles that are listed in IVH
Labor Operation
Description
Labor Time
Trans. Type
Net Item
9104954
Replace Hood (Includes Refinish/Clear Coat and Mix and Clean)
ADD: Tint Coat/Tri-Coat Paint
3.7
0.4
ZFAT
*
* Paint Material Allowance $160.12 (US), $206.55 (CA). ADD condition Paint and Material Allowance $33.26 (US), $42.91 (CA).
For vehicles that are NOT listed in IVH
Labor Operation
Description
Labor Time
Trans. Type
Net Item
9104955*
Replace Hood (Includes Refinish/Clear Coat and Mix and Clean)
ADD: Tint Coat/Tri-Coat Paint
3.7
0.4
ZREG
**
* Because the VIN is not loaded into IVH, the warranty transaction MUST be H-routed for wholesale authorization.
** Paint Material Allowance $160.12 (US), $206.55 (CA). ADD condition Paint and Material Allowance $33.26 (US), $42.91 (CA).
Service Procedure
Replace the hood assembly. Refer to Hood Replacement in SI.
Important: As a reminder please follow the Service Policies and Procedures Manual: Disposition of Defective Material. After the retention period these parts must be scrapped/destroyed locally so they can never enter commerce. Always follow applicable local, state, and federal law when disposing used parts.
Dealer Responsibility – For USA (USA States, Territories, and Possessions)
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time.
Dealer Responsibility – All
All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers’ possession and subject to this recall must be held and inspected/repaired per the service procedure of this bulletin before customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration, or any other purpose.
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within the CPOIS system, or once again be used in the CTP program.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
Product Safety Recall
N202306490 Service Hood Striker Fracture
Page 3 of 3
In summary, whenever a vehicle subject to this field action enters your vehicle inventory you must take the steps necessary to ensure the program correction has been made before selling the vehicle. In addition, for vehicles entering your facility for service, you are required to ensure the customer is aware of the open field action and make every reasonable effort to implement the program correction as set forth in this bulletin prior to releasing the vehicle.
Dealer Reports
For dealers with involved vehicles, a listing with involved vehicles has been prepared and will be provided to U.S. and Canadian dealers through the GM GlobalConnect Recall Reports or sent directly to export dealers. The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this recall.
Courtesy Transportation – For USA & Canada
Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the warranty coverage period. See General Motors Service Policies and Procedures Manual for courtesy transportation program details.
Customer Notification
USA & Canada – General Motors will notify customers of this recall on their vehicle.
GM bulletins are intended for use by professional technicians, NOT a “do-it-yourselfer”. They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.
We Support Voluntary Technician Certification
*************************************************
Product Safety Recall
N202306490 Service Hood Striker Fracture
Copyright 2020 General Motors. All Rights Reserved. Page 1 of 3
Release Date:
June 2020
Revision:
00
Attention:
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
All involved vehicles that are in dealer inventory must be held and not delivered to customers, dealer traded, or used for demonstration purposes until the repair contained in this bulletin has been performed on the vehicle.
Important: As a reminder please follow the Service Policies and Procedures Manual: Disposition of Defective Material. After the retention period these parts must be scrapped/destroyed locally so they can never enter commerce. Always follow applicable local, state, and federal law when disposing used parts.
Make
Model
Model Year
RPO
Description
From
To
Chevrolet
Silverado 2500/3500
2020
2020
GMC
Sierra 2500/3500
2020
2020
Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs.
In addition, dealers are instructed to search service part sales records for affected over the counter transactions. Dealers are to search their part sales records for part numbers 84719023 and 84719024 to determine the name and address of the purchaser. If the purchaser is a body shop, independent repair shop, etc., dealers are to contact the repair facility and obtain the owner’s name and address and send the owner a copy of the letter. The VIN will not appear in IVH. Current Customer Care and Aftersales (CCA) warehouse inventories of these two-part numbers are confirmed good.
Condition
General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2020 model year Chevrolet Silverado 2500/3500 and GMC Sierra 2500/3500 vehicles. These vehicles may have been serviced with a replacement hood assembly containing a hood-latch striker wire that may not have been properly heat treated by the supplier. If not properly heat treated, the striker wire may not meet GM’s hardness specifications and could, over time, fatigue and fracture. GM initiated a prior safety recall related to this condition in March 2020 (NHTSA Recall No. 20V142/N192284960). The striker wires in hood assemblies used to service and remedy these vehicles may not have been properly heat treated by the supplier, producing a harder, more brittle wire that can fatigue and fracture over time. If partially fractured, the striker wire may audibly rattle. If a striker wire fractures, the hood may open unexpectedly while driving, increasing the risk of a crash.
Correction
Dealers will replace the hood assembly. For hoods sold over the counter, dealers will contact customers with instructions for hood replacement.
Parts
Quantity
Part Name
Part No.
1
Hood Assembly
84830121
1
Hood Assembly
84830122
8
Retainer – Intake Air Duct
11570015
Note: Use the vehicle identification number (VIN) and the GM Electronic Parts Catalog (EPC) to determine which hood assembly to order.
It is estimated that there are only 2004 involved vehicles that will require parts being replaced. Due to the small number of vehicles anticipated that will need this repair and the limited initial parts availability, dealers are encouraged not to order these parts for use as shelf stock.
Reminder: Parts may be removed from Retail Inventory Management (RIM). Dealers should review the affected parts to confirm RIM managed status. Parts may have quantity limiters in effect.
Product Safety Recall
N202306490 Service Hood Striker Fracture
Page 2 of 3
Warranty Information
For vehicles that are listed in IVH
Labor Operation
Description
Labor Time
Trans. Type
Net Item
9104954
Replace Hood (Includes Refinish/Clear Coat and Mix and Clean)
ADD: Tint Coat/Tri-Coat Paint
3.7
0.4
ZFAT
*
* Paint Material Allowance $160.12 (US), $206.55 (CA). ADD condition Paint and Material Allowance $33.26 (US), $42.91 (CA).
For vehicles that are NOT listed in IVH
Labor Operation
Description
Labor Time
Trans. Type
Net Item
9104955*
Replace Hood (Includes Refinish/Clear Coat and Mix and Clean)
ADD: Tint Coat/Tri-Coat Paint
3.7
0.4
ZREG
**
* Because the VIN is not loaded into IVH, the warranty transaction MUST be H-routed for wholesale authorization.
** Paint Material Allowance $160.12 (US), $206.55 (CA). ADD condition Paint and Material Allowance $33.26 (US), $42.91 (CA).
Service Procedure
Replace the hood assembly. Refer to Hood Replacement in SI.
Important: As a reminder please follow the Service Policies and Procedures Manual: Disposition of Defective Material. After the retention period these parts must be scrapped/destroyed locally so they can never enter commerce. Always follow applicable local, state, and federal law when disposing used parts.
Dealer Responsibility – For USA (USA States, Territories, and Possessions)
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time.
Dealer Responsibility – All
All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers’ possession and subject to this recall must be held and inspected/repaired per the service procedure of this bulletin before customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration, or any other purpose.
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within the CPOIS system, or once again be used in the CTP program.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter. In summary, whenever a vehicle subject to this field action enters your vehicle inventory you must take the steps necessary to ensure the program correction has been made before selling the vehicle. In addition, for vehicles entering
Product Safety Recall
N202306490 Service Hood Striker Fracture
Page 3 of 3
your facility for service, you are required to ensure the customer is aware of the open field action and make every reasonable effort to implement the program correction as set forth in this bulletin prior to releasing the vehicle.
Dealer Reports
For dealers with involved vehicles, a listing with involved vehicles has been prepared and will be provided to U.S. and Canadian dealers through the GM GlobalConnect Recall Reports or sent directly to export dealers. The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this recall.
Courtesy Transportation – For USA & Canada
Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the warranty coverage period. See General Motors Service Policies and Procedures Manual for courtesy transportation program details.
Customer Notification
USA & Canada – General Motors will notify customers of this recall on their vehicle.
GM bulletins are intended for use by professional technicians, NOT a “do-it-yourselfer”. They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.
We Support Voluntary Technician Certification
************************************
Service Update
N202306491 Goodwill for Repeat N202306490 Repair
Copyright 2020 General Motors. All Rights Reserved. Page 1 of 1
Release Date:
June 2020
Revision:
00
Attention:
This bulletin expires June 30, 2021.
Make
Model
Model Year
RPO
Description
From
To
Chevrolet
Silverado 2500/3500
2020
2020
GMC
Sierra 2500/3500
2020
2020
Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs.
Purpose
The purpose of this service update is to provide the customer with a goodwill gift to offset customer inconvenience, restore confidence in GM, and maintain loyalty to GM. The vehicles involved in this service update have previously had a hood assembly replacement under recall N192284960. These customers are now being asked to bring their vehicle back in for another hood replacement under Safety Recall N202306490. For their inconvenience, dealers are to offer the customer a selection of one of the available goodwill tools listed in this bulletin. Because each customer has unique preferences, please offer all options found in this bulletin to the customer and allow them to select the one that best suits their situation.
Please note that not all vehicles in Safety Recall N202306490 are included in this service update. The goodwill offer described in this bulletin should be presented to the involved customer when they pick up their vehicle after having Safety Recall N202306490 performed on the vehicle.
Warranty Information
Labor Operation
Description
Labor Time
Trans. Type
Net Item
9105171
Close Service Update
0.1
ZFAT
N/A
GOODWILL OPTIONS
Note: Involved customers are to choose only ONE of the applicable options below.
For US dealers: Submit a Goodwill Request via the Aftersales Empowerment application located in the Service Workbench in GlobalConnect. In the comment section, enter “Service Update N202306490”. After submitting the Goodwill Request, submit a transaction using the labor operation shown in the table above to close this service update.
For dealers who are not familiar with the Dealer Empowerment process, training is available on the Center of Learning application; Course Number: VWGDE.013D-0D; Course Name: An Introduction to the Dealer Aftersales Empowerment Portal.
Questions pertaining to Dealer Aftersales Empowerment Goodwill options should be directed to your dealership’s Customer Experience Manager (CEM), or your GM District Manager – Aftersales (DMA).
For Canada dealers: Once the customer has decided which option they prefer, dealers are to contact [email protected]gm.com to advise of the customer’s decision. Submit a transaction using the labor operation shown in the table above to close this service update.
Goodwill Option
Description
Accessories Certificate – US
Service Reward Card – Canada
A certificate for accessories valued at $500 US. For Canada, the equivalent option ($500 CAD) will be offered in the form of a Service Reward Card to be used towards the purchase of accessories.
OnStar Safety & Security + Remote Access Plan 12-month Subscription
A 12-month OnStar subscription will be activated.
Dealer Responsibility
Dealers should only offer this goodwill gift to customers who present their vehicles for recall repair under Safety Recall N202306490, “Hood Striker Fracture” before June 30, 2021. This goodwill gift should not be offered where subject vehicles are presented for lease turn in or trade-in. Close the SUB with the above referenced labor code.
GM bulletins are intended for use by professional technicians, NOT a “do-it-yourselfer”. They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.
We Support Voluntary Technician Certification
4 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| CHEVROLET | SILVERADO 2500 | 2020 |
| CHEVROLET | SILVERADO 3500 | 2020 |
| GMC | SIERRA 2500 | 2020 |
| GMC | SIERRA 3500 | 2020 |
8 Associated Documents
Manufacturer Notices(to Dealers,etc) – Dealer Notification re N202306490 – Safety Recall Service Hood Striker Fracture Models: 2020 Chevrolet Silverado 2500/3500, 2020 GMC Sierra 2500/3500
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Reload document 
Open in new tab Defect Notice 573 Report
RCLRPT-20V324-4793.PDF 215.878KB
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Miscellaneous Document – Frequently Asked Questions (FAQs) for Safety Recall N202306490 Service Hood Striker Fracture
RMISC-20V324-5563.pdf 86.136KB
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Safety Bulletin re N202306490 Service Hood Striker Fracture
RCSB-20V324-5367.pdf 117.814KB
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Miscellaneous Document – Service Update re N202306491 Goodwill for Repeat N202306490 Repair
RMISC-20V324-5908.pdf 98.322KB
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Safety Bulletin – Re N202306490 Service Hood Striker Fracture
RCSB-20V324-5837.pdf 116.412KB
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Manufacturer Notices(to Dealers,etc) – Dealer Notification re N202306491 – Service Update Goodwill for Repeat N202306490 Repair
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Recall Acknowledgement
RCAK-20V324-3192.pdf 244.394KB
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Latest Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V324&docType=RCL
- Compatibility: Sony FE 100-400mm f/4.5-5.6 GM OSS Lens
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- Dimensions (Dia.xL): 4.6 x 3.0" (115.9 x 76.7mm)
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- Stable performance, high reliability,suitable for replacing your broken one.Direct Replacement
- Part Number: GM 526637, Item Length: 61cm / 24inch, Mounts under bumper - goes to the hood latch
- The different test machines to design exact accurate parameter for our products.All switches were tested for performance. Package Included: 1 x Hood Latch Release Cable & Handle (Installation instruction is included)
- G Master design combines extraordinary sharpness and smooth bokeh
- 35 mm full-frame.Double-linear and Direct Drive SSM for fast, quiet, precise focus
- Optical SteadyShot image stabilization significantly reduces blur
- Versatile min focus distance of 322’ / 035x max mag. Angle of View (APS-C):16 °-4 °10'2
- 9-blade circular aperture contributes to gorgeous bokeh.Maximum Magnification ratio (x):0.35
- Black Nylon Panel Insulation Retainer Clips
- Hole Size: 1/4", Head Diameter: 2", Stem Length: 3/4"
- Compatible with GM 3078511, 3977775 1964-On
- Pack of 15
Last update on 2020-07-04 / Affiliate links / Images from Amazon Product Advertising API
Last update on 2020-07-04 / Affiliate links / Images from Amazon Product Advertising API
