Product Safety Recall N202306490 Service Hood Striker Fracture – 2020 Chevrolet Silverado & GMC Sierra 2500 & 3500

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June 4, 2020 NHTSA CAMPAIGN NUMBER: 20V324000

Hood May Open Unexpectedly

If a striker wire fractures, the hood may open unexpectedly while driving, increasing the risk of a crash.

 

NHTSA Campaign Number: 20V324

Manufacturer General Motors LLC

Components STRUCTURE, LATCHES/LOCKS/LINKAGES

Potential Number of Units Affected 574

 

Summary

General Motors LLC (GM) is recalling certain 2020 Chevrolet Silverado 2500 and 3500 and GMC Sierra 2500 and 3500 vehicles previously recalled under 20V-142. The hood-latch striker wires on replacement hoods installed for Safety Recall 20V-142 may not have been heat-treated properly, possibly causing them to fracture.

 

Remedy

GM will notify owners, and dealers will replace the hood assembly, free of charge. For hoods sold over the counter, dealers will contact customers with instructions for hood replacement. The recall began July 7, 2020. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-888-988-7267. GM’s number for this recall is N202306490.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Vehicle has a Recall

 


IMPORTANT SAFETY RECALL

July 2020

This notice applies to your vehicle, VIN: _____________________________________

Dear General Motors Customer:

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain 2020 model year Chevrolet Silverado 2500/3500 and GMC Sierra 2500/3500 vehicles.  As a result, GM is conducting a safety recall.  We apologize for this inconvenience.  However, we are concerned about your safety and continued satisfaction with our products.

 

I M P O R T A N T

  • Your vehicle is involved in GM safety recall N202306490.
  • Schedule an appointment with your GM dealer.
  • This service will be performed for you at no charge.
Why is your vehicle being recalled? These vehicles may have been serviced with a replacement hood assembly containing a hood-latch striker wire that may not have been properly heat treated by the supplier.  If not properly heat treated, the striker wire may not meet GM’s hardness specifications and could, over time, fatigue and fracture.  If a striker wire fractures, the hood may open unexpectedly while driving, increasing the risk of a crash.

GM initiated a prior safety recall related to this condition in March 2020 (NHTSA Recall No. 20V142/N192284960).  The striker wires in hood assemblies used to service and remedy these vehicles may not have been properly heat treated by the supplier, producing a harder, more brittle wire that can fatigue and fracture over time.

If partially fractured, the striker wire may audibly rattle.

What will we do? Your GM dealer will replace the hood assembly.  For hoods sold over the counter, dealers will contact customers with instructions for hood replacement.  This service will be performed for you at no charge.  Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual inspection and service correction time of up to 4 hours and 15 minutes.
What should you do? You should contact your GM dealer to arrange a service appointment as soon as possible.
Do you have questions? If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below.

 

Division Number Text Telephones (TTY)
Chevrolet 1-800-630-2438 1-800-833-2438
GMC 1-866-996-9463 1-800-462-8583
Puerto Rico – English 1-800-496-9992
Puerto Rico – Español 1-800-496-9993
Virgin Islands 1-800-496-9994

 

If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to https://www.safercar.gov.  The National Highway Traffic Safety Administration Campaign ID Number for this recall is 20V324.

 

Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

 

Maryann L. Combs
Vice President
Global Vehicle Safety

 

GM Recall:
N202306490

 


Frequently Asked Questions (FAQs) for Safety Recall N202306490
Service Hood Striker Fracture

 

These questions and answers are being provided to help GM dealers respond to inquiries from involved vehicle owners about the Safety recall identified above.

 

Q1) Which vehicles are involved?
A1) Certain 2020 model year Chevrolet Silverado 2500/3500 and GMC Sierra 2500/3500 vehicles.

 

Q2) What is the issue or condition?
A2) These vehicles may have been serviced with a replacement hood assembly containing a hood-latch striker wire that may not have been properly heat treated by the supplier.  If not properly heat treated, the striker wire may not meet GM’s hardness specifications and could, over time, fatigue and fracture. GM initiated a prior safety recall related to this condition in March 2020 (NHTSA Recall No. 20V142).  The striker wires in hood assemblies used to service and remedy these vehicles may not have been properly heat treated by the supplier, producing a harder, more brittle wire that can fatigue and fracture over time.

 

Q3) What symptoms may be experienced?  What warning signs may be associated with the issue or condition described?
A3) If partially fractured, the striker wire may audibly rattle.

 

Q4) What is the remedy/repair?
A4)

 

Dealers will replace the hood assembly.  For hoods sold over the counter, dealers will contact customers with instructions for hood replacement.
Q5) What is the safety risk?  Is the vehicle safe to drive?
A5)

 

If a striker wire fractures, the hood may open unexpectedly while driving, increasing the risk of a crash.
Q6) Does the customer have to pay for this remedy/repair?
A6) No, this inspection/repair will be done at no cost to the customer.

 

Q7) Is the remedy/repair available now?
A7) Yes, the remedy/repair is available now, please see the attached bulletin for details.

 

Q8) What should customers do until recall repairs can be completed?  Are there any special instructions?
A8) If special instructions are provided, they will be included in the notification letters to customers.

 

Q9) How can customers check to see if their vehicle is involved in this field action?
A9) Customers who own a vehicle involved in the field action will be notified by mail by General Motors, but they may also check their Vehicle Identification Number (VIN) for field actions in GM Owner Center at https://my.gm.com/recalls or via NHTSA’s website at https://vinrcl.safercar.gov/vin/.

 

Q10) If customers are concerned, can they get a rental car or courtesy transportation?
A10) Courtesy transportation is available for customers whose vehicles are involved in this recall and are within the warranty coverage period for the warranty which is associated with this recall.  Please refer to Warranty Administration Bulletin #17-NA-073:  Field Action Courtesy Transportation Policy for further information.

 

 


 


4 Affected Products

Vehicles

MAKE MODEL YEAR
CHEVROLET SILVERADO 2500 2020
CHEVROLET SILVERADO 3500 2020
GMC SIERRA 2500 2020
GMC SIERRA 3500 2020

 


22 Associated Documents

Manufacturer Notices(to Dealers,etc) – Dealer Notification re N202306490 – Safety Recall Service Hood Striker Fracture Models: 2020 Chevrolet Silverado 2500/3500, 2020 GMC Sierra 2500/3500

RCMN-20V324-9695.pdf 11.155KB

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Miscellaneous Document – Frequently Asked Questions (FAQs) for Safety Recall N202306490 Service Hood Striker Fracture

RMISC-20V324-4394.pdf 86.136KB

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Safety Bulletin – Re Product Safety Recall N202306490 Service Hood Striker Fracture

RCSB-20V324-8479.pdf 138.621KB

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Manufacturer Notices(to Dealers,etc) – Dealer Notification re N202306490 01 – Safety Recall Service Hood Striker Fracture Customer Letter Added

RCMN-20V324-5789.pdf 10.387KB

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Owner Notification Letter(Part 577)

RCONL-20V324-5209.pdf 77.221KB

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Defect Notice 573 Report

RCLRPT-20V324-4793.PDF 215.878KB

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Miscellaneous Document – Frequently Asked Questions (FAQs) for Safety Recall N202306490 Service Hood Striker Fracture

RMISC-20V324-5563.pdf 86.136KB

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Safety Bulletin re N202306490 Service Hood Striker Fracture

RCSB-20V324-5367.pdf 117.814KB

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Miscellaneous Document – Service Update re N202306491 Goodwill for Repeat N202306490 Repair

RMISC-20V324-5908.pdf 98.322KB

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Safety Bulletin – Re N202306490 Service Hood Striker Fracture

RCSB-20V324-5837.pdf 116.412KB

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Manufacturer Notices(to Dealers,etc) – Dealer Notification re N202306491 – Service Update Goodwill for Repeat N202306490 Repair

RCMN-20V324-5901.pdf 58.169KB

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Recall Acknowledgement

RCAK-20V324-3192.pdf 244.394KB

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Manufacturer Notices(to Dealers,etc) – Dealer Notification re N202306490 – Safety Recall N202306491 – Service Update Service Hood Striker Fracture – Revised Population

RCMN-20V324-7447.pdf 57.16KB

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Manufacturer Notices(to Dealers,etc) – Dealer Notification re N202306491 – Service Update Goodwill for Repeat N202306490 Repair

RCMN-20V324-6012.pdf 58.191KB

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Manufacturer Notices(to Dealers,etc) – Dealer Notification re N202306490 – Safety Recall N202306491 – Service Update Service Hood Striker Fracture – Revised Population Continued

RCMN-20V324-2721.pdf 57.963KB

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Recall 573 Report

RCLRPT-20V324-8092.PDF 215.984KB

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Recall 573 Report

RCLRPT-20V324-6650.PDF 215.98KB

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Recall 573 Report

RCLRPT-20V324-5950.PDF 215.984KB

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Recall 573 Report

RCLRPT-20V324-4402.PDF 215.984KB

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Recall Quarterly Report #1, 2020-3

RCLQRT-20V324-0553.PDF 211.125KB

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Recall Quarterly Report #2, 2020-4

RCLQRT-20V324-8009.PDF 211.229KB

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Recall Quarterly Report #3, 2021-1

RCLQRT-20V324-1972.PDF 211.307KB

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Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V324&docType=RCL

 


 

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