Product Safety Recall N202306490 Service Hood Striker Fracture – 2020 Chevrolet Silverado & GMC Sierra 2500 & 3500

SEOCONTENT-START

GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5419
URGENT – DISTRIBUTE IMMEDIATELY
Date: June 9, 2020
Subject: N202306491 – Service Update
Goodwill for Repeat N202306490 Repair
Models: 2020 Chevrolet Silverado 2500/3500
2020 GMC Sierra 2500/3500
To: All General Motors Dealers
General Motors is releasing Service Update N202306491 to accompany Safety Recall N202306490 today. The total number of U.S. customer vehicles involved is approximately 90. Please see the attached bulletin for details.
Global Warranty Management (GWM)
The Required Field Action section on the Investigate Vehicle History (IVH) screen will be updated June 9, 2020 or sooner. A list of involved vehicles is attached to this message. Please hold all warranty transactions until IVH has been updated.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS

***************************************************

GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5418
URGENT – DISTRIBUTE IMMEDIATELY
Date: June 4, 2020
Subject: N202306490 – Safety Recall
Service Hood Striker Fracture
Models: 2020 Chevrolet Silverado 2500/3500
2020 GMC Sierra 2500/3500
To: All General Motors Dealers
General Motors is releasing Safety Recall N202306490 today. The total number of U.S. vehicles involved is approximately 529. Please see the attached bulletin for details.
Question and Answer Document (Q&A)
Attached to this message you will find a document that addresses the ten most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns.
Customer Letter Mailing
The customer letter mailing will begin in the near future.
Global Warranty Management (GWM)
The Required Field Action section on the Investigate Vehicle History (IVH) screen will be updated June 4, 2020 or sooner. A list of involved vehicles in dealer new inventory is attached to this message. Please hold all warranty transactions until IVH has been updated.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS

****************************************************

Product Safety Recall
N202306490 Service Hood Striker Fracture
Copyright 2020 General Motors. All Rights Reserved. Page 1 of 3
Release Date:
June 2020
Revision:
00
Attention:
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
All involved vehicles that are in dealer inventory must be held and not delivered to customers, dealer traded, or used for demonstration purposes until the repair contained in this bulletin has been performed on the vehicle.
Important: As a reminder please follow the Service Policies and Procedures Manual: Disposition of Defective Material. After the retention period these parts must be scrapped/destroyed locally so they can never enter commerce. Always follow applicable local, state, and federal law when disposing used parts.
Make
Model
Model Year
RPO
Description
From
To
Chevrolet
Silverado 2500/3500
2020
2020
GMC
Sierra 2500/3500
2020
2020
Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs.
Dealer Notification Instructions. In addition, dealers must search dealer sales records for over-the-counter sales of part numbers 84719023 and 84719024 and provide the recall notice to the purchaser. Please search your part-sales records for over-the-counter sales of the subject parts. An owner notification letter will be provided in an update to this bulletin. Once available, send the owner of record the recall notice by first-class mail. If the purchaser is a body shop, independent repair shop, or other third-party automotive repair or distribution business, dealers are to contact the entity to obtain the owner’s name and address, and send the owner a copy of the letter (bulletin will be revised with the owner notification letter once available).
For some over-the-counter sales, GM’s records contain the vehicle’s VIN. For these vehicles, GM has prepared a report that contains the VINs, customer names, and associated address information, and has provided it to dealers through the GM GlobalConnect Recall Reports. A dealer will not have a report available if it has no involved vehicles currently assigned. The listing may contain customer names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall is a violation of law in several states/provinces/countries. Only use this report to conduct the recall-related notifications specified in this bulletin and required by law.
Condition
General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2020 model year Chevrolet Silverado 2500/3500 and GMC Sierra 2500/3500 vehicles. These vehicles may have been serviced with a replacement hood assembly containing a hood-latch striker wire that may not have been properly heat treated by the supplier. If not properly heat treated, the striker wire may not meet GM’s hardness specifications and could, over time, fatigue and fracture. GM initiated a prior safety recall related to this condition in March 2020 (NHTSA Recall No. 20V142/N192284960). The striker wires in hood assemblies used to service and remedy these vehicles may not have been properly heat treated by the supplier, producing a harder, more brittle wire that can fatigue and fracture over time. If partially fractured, the striker wire may audibly rattle. If a striker wire fractures, the hood may open unexpectedly while driving, increasing the risk of a crash.
Correction
Dealers will replace the hood assembly. For hoods sold over the counter, dealers will contact customers with instructions for hood replacement.
Parts
Quantity
Part Name
Part No.
1
Hood Assembly
84830121
1
Hood Assembly
84830122
8
Retainer – Intake Air Duct
11570015
Note: Use the vehicle identification number (VIN) and the GM Electronic Parts Catalog (EPC) to determine which hood assembly to order.
It is estimated that there are only 2004 involved vehicles that will require parts being replaced. Due to the small number of vehicles anticipated that will need this repair and the limited initial parts availability, dealers are encouraged not to order these parts for use as shelf stock.
Product Safety Recall
N202306490 Service Hood Striker Fracture
Page 2 of 3
Reminder: Parts may be removed from Retail Inventory Management (RIM). Dealers should review the affected parts to confirm RIM managed status. Parts may have quantity limiters in effect.
Warranty Information
For vehicles that are listed in IVH
Labor Operation
Description
Labor Time
Trans. Type
Net Item
9104954
Replace Hood (Includes Refinish/Clear Coat and Mix and Clean)
ADD: Tint Coat/Tri-Coat Paint
3.7
0.4
ZFAT
*
* Paint Material Allowance $160.12 (US), $206.55 (CA). ADD condition Paint and Material Allowance $33.26 (US), $42.91 (CA).
For vehicles that are NOT listed in IVH
Labor Operation
Description
Labor Time
Trans. Type
Net Item
9104955*
Replace Hood (Includes Refinish/Clear Coat and Mix and Clean)
ADD: Tint Coat/Tri-Coat Paint
3.7
0.4
ZREG
**
* Because the VIN is not loaded into IVH, the warranty transaction MUST be H-routed for wholesale authorization.
** Paint Material Allowance $160.12 (US), $206.55 (CA). ADD condition Paint and Material Allowance $33.26 (US), $42.91 (CA).
Service Procedure
Replace the hood assembly. Refer to Hood Replacement in SI.
Important: As a reminder please follow the Service Policies and Procedures Manual: Disposition of Defective Material. After the retention period these parts must be scrapped/destroyed locally so they can never enter commerce. Always follow applicable local, state, and federal law when disposing used parts.
Dealer Responsibility – For USA (USA States, Territories, and Possessions)
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time.
Dealer Responsibility – All
All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers’ possession and subject to this recall must be held and inspected/repaired per the service procedure of this bulletin before customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration, or any other purpose.
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within the CPOIS system, or once again be used in the CTP program.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
Product Safety Recall
N202306490 Service Hood Striker Fracture
Page 3 of 3
In summary, whenever a vehicle subject to this field action enters your vehicle inventory you must take the steps necessary to ensure the program correction has been made before selling the vehicle. In addition, for vehicles entering your facility for service, you are required to ensure the customer is aware of the open field action and make every reasonable effort to implement the program correction as set forth in this bulletin prior to releasing the vehicle.
Dealer Reports
For dealers with involved vehicles, a listing with involved vehicles has been prepared and will be provided to U.S. and Canadian dealers through the GM GlobalConnect Recall Reports or sent directly to export dealers. The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this recall.
Courtesy Transportation – For USA & Canada
Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the warranty coverage period. See General Motors Service Policies and Procedures Manual for courtesy transportation program details.
Customer Notification
USA & Canada – General Motors will notify customers of this recall on their vehicle.
GM bulletins are intended for use by professional technicians, NOT a “do-it-yourselfer”. They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.
We Support Voluntary Technician Certification

*************************************************

Product Safety Recall
N202306490 Service Hood Striker Fracture
Copyright 2020 General Motors. All Rights Reserved. Page 1 of 3
Release Date:
June 2020
Revision:
00
Attention:
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
All involved vehicles that are in dealer inventory must be held and not delivered to customers, dealer traded, or used for demonstration purposes until the repair contained in this bulletin has been performed on the vehicle.
Important: As a reminder please follow the Service Policies and Procedures Manual: Disposition of Defective Material. After the retention period these parts must be scrapped/destroyed locally so they can never enter commerce. Always follow applicable local, state, and federal law when disposing used parts.
Make
Model
Model Year
RPO
Description
From
To
Chevrolet
Silverado 2500/3500
2020
2020
GMC
Sierra 2500/3500
2020
2020
Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs.
In addition, dealers are instructed to search service part sales records for affected over the counter transactions. Dealers are to search their part sales records for part numbers 84719023 and 84719024 to determine the name and address of the purchaser. If the purchaser is a body shop, independent repair shop, etc., dealers are to contact the repair facility and obtain the owner’s name and address and send the owner a copy of the letter. The VIN will not appear in IVH. Current Customer Care and Aftersales (CCA) warehouse inventories of these two-part numbers are confirmed good.
Condition
General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2020 model year Chevrolet Silverado 2500/3500 and GMC Sierra 2500/3500 vehicles. These vehicles may have been serviced with a replacement hood assembly containing a hood-latch striker wire that may not have been properly heat treated by the supplier. If not properly heat treated, the striker wire may not meet GM’s hardness specifications and could, over time, fatigue and fracture. GM initiated a prior safety recall related to this condition in March 2020 (NHTSA Recall No. 20V142/N192284960). The striker wires in hood assemblies used to service and remedy these vehicles may not have been properly heat treated by the supplier, producing a harder, more brittle wire that can fatigue and fracture over time. If partially fractured, the striker wire may audibly rattle. If a striker wire fractures, the hood may open unexpectedly while driving, increasing the risk of a crash.
Correction
Dealers will replace the hood assembly. For hoods sold over the counter, dealers will contact customers with instructions for hood replacement.
Parts
Quantity
Part Name
Part No.
1
Hood Assembly
84830121
1
Hood Assembly
84830122
8
Retainer – Intake Air Duct
11570015
Note: Use the vehicle identification number (VIN) and the GM Electronic Parts Catalog (EPC) to determine which hood assembly to order.
It is estimated that there are only 2004 involved vehicles that will require parts being replaced. Due to the small number of vehicles anticipated that will need this repair and the limited initial parts availability, dealers are encouraged not to order these parts for use as shelf stock.
Reminder: Parts may be removed from Retail Inventory Management (RIM). Dealers should review the affected parts to confirm RIM managed status. Parts may have quantity limiters in effect.
Product Safety Recall
N202306490 Service Hood Striker Fracture
Page 2 of 3
Warranty Information
For vehicles that are listed in IVH
Labor Operation
Description
Labor Time
Trans. Type
Net Item
9104954
Replace Hood (Includes Refinish/Clear Coat and Mix and Clean)
ADD: Tint Coat/Tri-Coat Paint
3.7
0.4
ZFAT
*
* Paint Material Allowance $160.12 (US), $206.55 (CA). ADD condition Paint and Material Allowance $33.26 (US), $42.91 (CA).
For vehicles that are NOT listed in IVH
Labor Operation
Description
Labor Time
Trans. Type
Net Item
9104955*
Replace Hood (Includes Refinish/Clear Coat and Mix and Clean)
ADD: Tint Coat/Tri-Coat Paint
3.7
0.4
ZREG
**
* Because the VIN is not loaded into IVH, the warranty transaction MUST be H-routed for wholesale authorization.
** Paint Material Allowance $160.12 (US), $206.55 (CA). ADD condition Paint and Material Allowance $33.26 (US), $42.91 (CA).
Service Procedure
Replace the hood assembly. Refer to Hood Replacement in SI.
Important: As a reminder please follow the Service Policies and Procedures Manual: Disposition of Defective Material. After the retention period these parts must be scrapped/destroyed locally so they can never enter commerce. Always follow applicable local, state, and federal law when disposing used parts.
Dealer Responsibility – For USA (USA States, Territories, and Possessions)
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time.
Dealer Responsibility – All
All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers’ possession and subject to this recall must be held and inspected/repaired per the service procedure of this bulletin before customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration, or any other purpose.
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within the CPOIS system, or once again be used in the CTP program.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter. In summary, whenever a vehicle subject to this field action enters your vehicle inventory you must take the steps necessary to ensure the program correction has been made before selling the vehicle. In addition, for vehicles entering
Product Safety Recall
N202306490 Service Hood Striker Fracture
Page 3 of 3
your facility for service, you are required to ensure the customer is aware of the open field action and make every reasonable effort to implement the program correction as set forth in this bulletin prior to releasing the vehicle.
Dealer Reports
For dealers with involved vehicles, a listing with involved vehicles has been prepared and will be provided to U.S. and Canadian dealers through the GM GlobalConnect Recall Reports or sent directly to export dealers. The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this recall.
Courtesy Transportation – For USA & Canada
Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the warranty coverage period. See General Motors Service Policies and Procedures Manual for courtesy transportation program details.
Customer Notification
USA & Canada – General Motors will notify customers of this recall on their vehicle.
GM bulletins are intended for use by professional technicians, NOT a “do-it-yourselfer”. They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.
We Support Voluntary Technician Certification

************************************

Service Update
N202306491 Goodwill for Repeat N202306490 Repair
Copyright 2020 General Motors. All Rights Reserved. Page 1 of 1
Release Date:
June 2020
Revision:
00
Attention:
This bulletin expires June 30, 2021.
Make
Model
Model Year
RPO
Description
From
To
Chevrolet
Silverado 2500/3500
2020
2020
GMC
Sierra 2500/3500
2020
2020
Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs.
Purpose
The purpose of this service update is to provide the customer with a goodwill gift to offset customer inconvenience, restore confidence in GM, and maintain loyalty to GM. The vehicles involved in this service update have previously had a hood assembly replacement under recall N192284960. These customers are now being asked to bring their vehicle back in for another hood replacement under Safety Recall N202306490. For their inconvenience, dealers are to offer the customer a selection of one of the available goodwill tools listed in this bulletin. Because each customer has unique preferences, please offer all options found in this bulletin to the customer and allow them to select the one that best suits their situation.
Please note that not all vehicles in Safety Recall N202306490 are included in this service update. The goodwill offer described in this bulletin should be presented to the involved customer when they pick up their vehicle after having Safety Recall N202306490 performed on the vehicle.
Warranty Information
Labor Operation
Description
Labor Time
Trans. Type
Net Item
9105171
Close Service Update
0.1
ZFAT
N/A
GOODWILL OPTIONS
Note: Involved customers are to choose only ONE of the applicable options below.
For US dealers: Submit a Goodwill Request via the Aftersales Empowerment application located in the Service Workbench in GlobalConnect. In the comment section, enter “Service Update N202306490”. After submitting the Goodwill Request, submit a transaction using the labor operation shown in the table above to close this service update.
For dealers who are not familiar with the Dealer Empowerment process, training is available on the Center of Learning application; Course Number: VWGDE.013D-0D; Course Name: An Introduction to the Dealer Aftersales Empowerment Portal.
Questions pertaining to Dealer Aftersales Empowerment Goodwill options should be directed to your dealership’s Customer Experience Manager (CEM), or your GM District Manager – Aftersales (DMA).
For Canada dealers: Once the customer has decided which option they prefer, dealers are to contact ert@gm.com to advise of the customer’s decision. Submit a transaction using the labor operation shown in the table above to close this service update.
Goodwill Option
Description
Accessories Certificate – US
Service Reward Card – Canada
A certificate for accessories valued at $500 US. For Canada, the equivalent option ($500 CAD) will be offered in the form of a Service Reward Card to be used towards the purchase of accessories.
OnStar Safety & Security + Remote Access Plan 12-month Subscription
A 12-month OnStar subscription will be activated.
Dealer Responsibility
Dealers should only offer this goodwill gift to customers who present their vehicles for recall repair under Safety Recall N202306490, “Hood Striker Fracture” before June 30, 2021. This goodwill gift should not be offered where subject vehicles are presented for lease turn in or trade-in. Close the SUB with the above referenced labor code.
GM bulletins are intended for use by professional technicians, NOT a “do-it-yourselfer”. They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.
We Support Voluntary Technician Certification

SEOCONTENT-END

SEOCONTENT-START

Service Update
N202306491 Goodwill for Repeat N202306490 Repair
Copyright 2020 General Motors. All Rights Reserved. Page 1 of 1
Release Date:
June 2020
Revision:
00
Attention:
This bulletin expires June 30, 2021.
Make
Model
Model Year
RPO
Description
From
To
Chevrolet
Silverado 2500/3500
2020
2020
GMC
Sierra 2500/3500
2020
2020
Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs.
Purpose
The purpose of this service update is to provide the customer with a goodwill gift to offset customer inconvenience, restore confidence in GM, and maintain loyalty to GM. The vehicles involved in this service update have previously had a hood assembly replacement under recall N192284960. These customers are now being asked to bring their vehicle back in for another hood replacement under Safety Recall N202306490. For their inconvenience, dealers are to offer the customer a selection of one of the available goodwill tools listed in this bulletin. Because each customer has unique preferences, please offer all options found in this bulletin to the customer and allow them to select the one that best suits their situation.
Please note that not all vehicles in Safety Recall N202306490 are included in this service update. The goodwill offer described in this bulletin should be presented to the involved customer when they pick up their vehicle after having Safety Recall N202306490 performed on the vehicle.
Warranty Information
Labor Operation
Description
Labor Time
Trans. Type
Net Item
9105171
Close Service Update
0.1
ZFAT
N/A
GOODWILL OPTIONS
Note: Involved customers are to choose only ONE of the applicable options below.
For US dealers: Submit a Goodwill Request via the Aftersales Empowerment application located in the Service Workbench in GlobalConnect. In the comment section, enter “Service Update N202306490”. After submitting the Goodwill Request, submit a transaction using the labor operation shown in the table above to close this service update.
For dealers who are not familiar with the Dealer Empowerment process, training is available on the Center of Learning application; Course Number: VWGDE.013D-0D; Course Name: An Introduction to the Dealer Aftersales Empowerment Portal.
Questions pertaining to Dealer Aftersales Empowerment Goodwill options should be directed to your dealership’s Customer Experience Manager (CEM), or your GM District Manager – Aftersales (DMA).
For Canada dealers: Once the customer has decided which option they prefer, dealers are to contact ert@gm.com to advise of the customer’s decision. Submit a transaction using the labor operation shown in the table above to close this service update.
Goodwill Option
Description
Accessories Certificate – US
Service Reward Card – Canada
A certificate for accessories valued at $500 US. For Canada, the equivalent option ($500 CAD) will be offered in the form of a Service Reward Card to be used towards the purchase of accessories.
OnStar Safety & Security + Remote Access Plan 12-month Subscription
A 12-month OnStar subscription will be activated.
Dealer Responsibility
Dealers should only offer this goodwill gift to customers who present their vehicles for recall repair under Safety Recall N202306490, “Hood Striker Fracture” before June 30, 2021. This goodwill gift should not be offered where subject vehicles are presented for lease turn in or trade-in. Close the SUB with the above referenced labor code.
GM bulletins are intended for use by professional technicians, NOT a “do-it-yourselfer”. They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.
We Support Voluntary Technician Certification

***********************************************

Product Safety Recall
N202306490 Service Hood Striker Fracture
Copyright 2020 General Motors. All Rights Reserved. Page 1 of 5
Release Date:
June 2020
Revision:
01
Revision Description:
This bulletin has been updated to include the customer notification letter. Please discard all previous copies of N202306490.
Attention:
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
All involved vehicles that are in dealer inventory must be held and not delivered to customers, dealer traded, or used for demonstration purposes until the repair contained in this bulletin has been performed on the vehicle.
Important: As a reminder please follow the Service Policies and Procedures Manual: Disposition of Defective Material. After the retention period these parts must be scrapped/destroyed locally so they can never enter commerce. Always follow applicable local, state, and federal law when disposing used parts.
Make
Model
Model Year
RPO
Description
From
To
Chevrolet
Silverado 2500/3500
2020
2020
GMC
Sierra 2500/3500
2020
2020
Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs.
Dealer Notification Instructions. In addition, dealers must search dealer sales records for over-the-counter sales of part numbers 84719023 and 84719024 and provide the recall notice to the purchaser. Please search your part-sales records for over-the-counter sales of the subject parts. An owner notification letter will be provided in an update to this bulletin. Once available, send the owner of record the recall notice by first-class mail. If the purchaser is a body shop, independent repair shop, or other third-party automotive repair or distribution business, dealers are to contact the entity to obtain the owner’s name and address, and send the owner a copy of the letter (bulletin will be revised with the owner notification letter once available).
For some over-the-counter sales, GM’s records contain the vehicle’s VIN. For these vehicles, GM has prepared a report that contains the VINs, customer names, and associated address information, and has provided it to dealers through the GM GlobalConnect Recall Reports. A dealer will not have a report available if it has no involved vehicles currently assigned. The listing may contain customer names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall is a violation of law in several states/provinces/countries. Only use this report to conduct the recall-related notifications specified in this bulletin and required by law.
Condition
General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2020 model year Chevrolet Silverado 2500/3500 and GMC Sierra 2500/3500 vehicles. These vehicles may have been serviced with a replacement hood assembly containing a hood-latch striker wire that may not have been properly heat treated by the supplier. If not properly heat treated, the striker wire may not meet GM’s hardness specifications and could, over time, fatigue and fracture. GM initiated a prior safety recall related to this condition in March 2020 (NHTSA Recall No. 20V142/N192284960). The striker wires in hood assemblies used to service and remedy these vehicles may not have been properly heat treated by the supplier, producing a harder, more brittle wire that can fatigue and fracture over time. If partially fractured, the striker wire may audibly rattle. If a striker wire fractures, the hood may open unexpectedly while driving, increasing the risk of a crash.
Correction
Dealers will replace the hood assembly. For hoods sold over the counter, dealers will contact customers with instructions for hood replacement.
Parts
Quantity
Part Name
Part No.
1
Hood Assembly
84830121
1
Hood Assembly
84830122
8
Retainer – Intake Air Duct
11570015
Note: Use the vehicle identification number (VIN) and the GM Electronic Parts Catalog (EPC) to determine which hood assembly to order.
Product Safety Recall
N202306490 Service Hood Striker Fracture
Page 2 of 5
It is estimated that there are only 2004 involved vehicles that will require parts being replaced. Due to the small number of vehicles anticipated that will need this repair and the limited initial parts availability, dealers are encouraged not to order these parts for use as shelf stock.
Reminder: Parts may be removed from Retail Inventory Management (RIM). Dealers should review the affected parts to confirm RIM managed status. Parts may have quantity limiters in effect.
Warranty Information
For vehicles that are listed in IVH
Labor Operation
Description
Labor Time
Trans. Type
Net Item
9104954
Replace Hood (Includes Refinish/Clear Coat and Mix and Clean)
ADD: Tint Coat/Tri-Coat Paint
3.7
0.4
ZFAT
*
* Paint Material Allowance $160.12 (US), $206.55 (CA). ADD condition Paint and Material Allowance $33.26 (US), $42.91 (CA).
For vehicles that are NOT listed in IVH
Labor Operation
Description
Labor Time
Trans. Type
Net Item
9104955*
Replace Hood (Includes Refinish/Clear Coat and Mix and Clean)
ADD: Tint Coat/Tri-Coat Paint
3.7
0.4
ZREG
**
* Because the VIN is not loaded into IVH, the warranty transaction MUST be H-routed for wholesale authorization.
** Paint Material Allowance $160.12 (US), $206.55 (CA). ADD condition Paint and Material Allowance $33.26 (US), $42.91 (CA).
Service Procedure
Replace the hood assembly. Refer to Hood Replacement in SI.
Important: As a reminder please follow the Service Policies and Procedures Manual: Disposition of Defective Material. After the retention period these parts must be scrapped/destroyed locally so they can never enter commerce. Always follow applicable local, state, and federal law when disposing used parts.
Dealer Responsibility – For USA (USA States, Territories, and Possessions)
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time.
Dealer Responsibility – All
All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers’ possession and subject to this recall must be held and inspected/repaired per the service procedure of this bulletin before customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration, or any other purpose.
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within the CPOIS system, or once again be used in the CTP program.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the
Product Safety Recall
N202306490 Service Hood Striker Fracture
Page 3 of 5
required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter. In summary, whenever a vehicle subject to this field action enters your vehicle inventory you must take the steps necessary to ensure the program correction has been made before selling the vehicle. In addition, for vehicles entering your facility for service, you are required to ensure the customer is aware of the open field action and make every reasonable effort to implement the program correction as set forth in this bulletin prior to releasing the vehicle.
Dealer Reports
For dealers with involved vehicles, a listing with involved vehicles has been prepared and will be provided to U.S. and Canadian dealers through the GM GlobalConnect Recall Reports or sent directly to export dealers. The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this recall.
Courtesy Transportation – For USA & Canada
Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the warranty coverage period. See General Motors Service Policies and Procedures Manual for courtesy transportation program details.
Customer Notification
USA & Canada – General Motors will notify customers of this recall on their vehicle (see copy of customer letter included with this bulletin).
GM bulletins are intended for use by professional technicians, NOT a “do-it-yourselfer”. They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.
We Support Voluntary Technician Certification
Product Safety Recall
N202306490 Service Hood Striker Fracture
Page 4 of 5
IMPORTANT SAFETY RECALL
July 2020
This notice applies to your vehicle, VIN: _____________________________________
Dear General Motors Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain 2020 model year Chevrolet Silverado 2500/3500 and GMC Sierra 2500/3500 vehicles. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products.
IMPORTANT
• Your vehicle is involved in GM safety recall N202306490.
• Schedule an appointment with your GM dealer.
• This service will be performed for you at no charge.
Why is your vehicle being recalled?
These vehicles may have been serviced with a replacement hood assembly containing a hood-latch striker wire that may not have been properly heat treated by the supplier. If not properly heat treated, the striker wire may not meet GM’s hardness specifications and could, over time, fatigue and fracture. If a striker wire fractures, the hood may open unexpectedly while driving, increasing the risk of a crash.
GM initiated a prior safety recall related to this condition in March 2020 (NHTSA Recall No. 20V142/N192284960). The striker wires in hood assemblies used to service and remedy these vehicles may not have been properly heat treated by the supplier, producing a harder, more brittle wire that can fatigue and fracture over time. If partially fractured, the striker wire may audibly rattle.
What will we do?
Your GM dealer will replace the hood assembly. For hoods sold over the counter, dealers will contact customers with instructions for hood replacement. This service will be performed for you at no charge. Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual inspection and service correction time of up to 4 hours and 15 minutes.
What should you do?
You should contact your GM dealer to arrange a service appointment as soon as possible.
Do you have questions?
If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below.
Division
Number
Text Telephones (TTY)
Chevrolet
1-800-630-2438
1-800-833-2438
GMC
1-866-996-9463
1-800-462-8583
Puerto Rico – English
1-800-496-9992
Puerto Rico – Español
1-800-496-9993
Virgin Islands
1-800-496-9994
If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to https://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 20V324.
Product Safety Recall
N202306490 Service Hood Striker Fracture
Page 5 of 5
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Maryann L. Combs
Vice President
Global Vehicle Safety
GM Recall: N202306490

***************************************

GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5418
URGENT – DISTRIBUTE IMMEDIATELY
Date: June 4, 2020
Subject: N202306490 – Safety Recall
Service Hood Striker Fracture
Models: 2020 Chevrolet Silverado 2500/3500
2020 GMC Sierra 2500/3500
To: All General Motors Dealers
General Motors is releasing Safety Recall N202306490 today. The total number of U.S. vehicles involved is approximately 529. Please see the attached bulletin for details.
Question and Answer Document (Q&A)
Attached to this message you will find a document that addresses the ten most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns.
Customer Letter Mailing
The customer letter mailing will begin in the near future.
Global Warranty Management (GWM)
The Required Field Action section on the Investigate Vehicle History (IVH) screen will be updated June 4, 2020 or sooner. A list of involved vehicles in dealer new inventory is attached to this message. Please hold all warranty transactions until IVH has been updated.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS

**********************************************

GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5433
URGENT – DISTRIBUTE IMMEDIATELY
Date: June 15, 2020
Subject: N202306490 – Safety Recall
N202306491 – Service Update
Service Hood Striker Fracture – Revised Population
Models: 2020 Chevrolet Silverado 2500/3500
2020 GMC Sierra 2500/3500
To: All General Motors Dealers
On June 4, 2020, General Motors released Safety Recall N202306490 and on June 9, 2020 GM released accompanying Service Update N202306491. We have since identified 209 vehicles which did not belong in the involved population for the Safety Recall, and 48 vehicles for the Service Update Bulletin. These VINs were removed from the involved vehicle population and the Investigate Vehicle History (IVH) screen has been updated.
The attached revised list provides the Vehicle Identification Number (VIN) of all involved vehicles in dealer new inventory for Safety Recall N202306490 and all involved vehicles for Service Update N2032306491.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS

**************************************************

GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5419
URGENT – DISTRIBUTE IMMEDIATELY
Date: June 9, 2020
Subject: N202306491 – Service Update
Goodwill for Repeat N202306490 Repair
Models: 2020 Chevrolet Silverado 2500/3500
2020 GMC Sierra 2500/3500
To: All General Motors Dealers
General Motors is releasing Service Update N202306491 to accompany Safety Recall N202306490 today. The total number of U.S. customer vehicles involved is approximately 44. Please see the attached bulletin for details.
Global Warranty Management (GWM)
The Required Field Action section on the Investigate Vehicle History (IVH) screen will be updated June 9, 2020 or sooner. A list of involved vehicles is attached to this message. Please hold all warranty transactions until IVH has been updated.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS

**************************************************

GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5419
URGENT – DISTRIBUTE IMMEDIATELY
Date: June 9, 2020
Subject: N202306491 – Service Update
Goodwill for Repeat N202306490 Repair
Models: 2020 Chevrolet Silverado 2500/3500
2020 GMC Sierra 2500/3500
To: All General Motors Dealers
General Motors is releasing Service Update N202306491 to accompany Safety Recall N202306490 today. The total number of U.S. customer vehicles involved is approximately 90. Please see the attached bulletin for details.
Global Warranty Management (GWM)
The Required Field Action section on the Investigate Vehicle History (IVH) screen will be updated June 9, 2020 or sooner. A list of involved vehicles is attached to this message. Please hold all warranty transactions until IVH has been updated.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS

**********************************************

GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5442
URGENT – DISTRIBUTE IMMEDIATELY
Date: June 24, 2020
Subject: N202306490 01 – Safety Recall
Service Hood Striker Fracture
Customer Letter Added
Models: 2020 Chevrolet Silverado 2500/3500
2020 GMC Sierra 2500/3500
To: All General Motors Dealers
This bulletin has been updated to include the customer notification letter. Please discard all previous copies of N202306490.
Question and Answer Document (Q&A)
Attached to this message you will find a document that addresses the ten most
likely questions customers may have regarding this Safety Recall. Please use
this information as an aid to confidently answer customer concerns.
Customer Letter Mailing
The customer letter mailing will begin on July 8, 2020.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS

***************************************************

GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5441
URGENT – DISTRIBUTE IMMEDIATELY
Date: June 22, 2020
Subject: N202306490 – Safety Recall
N202306491 – Service Update
Service Hood Striker Fracture – Revised Population Continued
Models: 2020 Chevrolet Silverado 2500/3500
2020 GMC Sierra 2500/3500
To: All General Motors Dealers
In continuation of the VIN analysis for Safety Recall N202306490 and accompanying Service Update N202306491, the populations have been reduced a second time. We have identified an additional 105 vehicles to be removed for the Safety Recall, and 33 vehicles to be removed for the Service Update Bulletin.
These VINs were removed from the involved vehicle populations in the Required Field Action section in the Investigate Vehicle History (IVH) screen today. Please hold all warranty transactions until IVH system has been updated.
The attached revised list provides the remaining Vehicle Identification Number (VIN) of all involved vehicles in dealer new inventory for Safety Recall N202306490 and all involved vehicles for Service Update N2032306491.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS

SEOCONTENT-END