F/CMVSS Noncompliance Recall N192268091 Brake System Malfunction Warning – 2019 Chevrolet Silverado & GMC Sierra 1500

SEOCONTENT-START

F/CMVSS Noncompliance Recall
N192268091 Brake System Malfunction Warning
Copyright 2020 General Motors. All Rights Reserved. Page 1 of 6
Release Date:
February 2020
Revision:
02
Revision Description: This bulletin is being revised to add the customer letter. Please discard all previous copies of bulletin N192268091.
Attention:
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
All involved vehicles that are in dealer inventory must be held and not delivered to customers, dealer traded, or used for demonstration purposes until the repair contained in this bulletin has been performed on the vehicle.
Make
Model
Model Year
RPO
Description
From
To
Chevrolet
Silverado 1500 (New Model)
2019
2019
GMC
Sierra 1500 (New Model)
Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs.
Condition
General Motors has decided that certain 2019 model year Chevrolet Silverado 1500 and GMC Sierra 1500 vehicles may fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) No. 126, “Electronic stability control systems for light vehicles” and FMVSS 135, “Light vehicle brake systems.” While receiving service at a GM dealership for an unrelated condition, these vehicles may have received the pre-launch version of the electronic brake control module (EBCM) software intended as the remedy in NHTSA Recall 19V889. This pre-launch EBCM software contains an error. If (i) the vehicle is started remotely using the MyChevrolet or MyGMC mobile app or (ii) the driver enters the vehicle and waits five or more minutes before starting the vehicle using the ignition, this software error can, in rare cases, disable the vehicle’s electronic brake assist and illuminate the ESC, ABS and BRAKE telltales. Bulletin N192268090 involved a software error that could cause the vehicle’s ESC and ABS telltale lamps to fail to illuminate in certain circumstances. If a driver were unaware that ESC and ABS were not functioning, there may be increased risk of a crash.
Correction
Dealers are to reprogram the brake system control module.
Parts
No parts are required for this repair.
Warranty Information
Labor Operation
Description
Labor Time
Trans. Type
Net Item
9104816*
Verified Module Software or Calibration Level: Module Is Programmed with Same Level Software or Calibration
0.2
ZFAT
N/A
9104817*
Brake System Control Module Reprogramming with SPS
0.3
ZFAT
N/A
* Warning: To avoid warranty transaction rejections, carefully read and follow the instructions below:
• The SPS Warranty Claim Code must be accurately entered in the “SPS Warranty Claim Code” field of the transaction.
• When more than one Warranty Claim Code is generated for a programming event, it is required to document all Warranty Claim Codes in the “Correction” field on the job card. Dealers must also enter one of the codes in the “SPS Warranty Claim Code” field of the transaction, otherwise the transaction will reject. It is best practice to enter the FINAL code provided by SPS.
Warranty Claim Code Information Retrieval
If the SPS Warranty Claim Code was not recorded on the Job Card, the code can be retrieved in the SPS system as follows: 1. Open TIS on the computer used to program the vehicle. 2. Select and start SPS. 3. Select Settings.
F/CMVSS Noncompliance Recall
N192268091 Brake System Malfunction Warning
Page 2 of 6
4. Select the Warranty Claim Code tab.
The VIN, Warranty Claim Code and Date/Time will be listed on a roster of recent programming events. If the code is
retrievable, dealers should resubmit the transaction making sure to include the code in the SPS Warranty Claim Code
field.
Service Procedure
Important: Carefully read and follow the instructions below.
• Ensure the programming tool is equipped with the latest software and is securely connected to the data link
connector. If there is an interruption during programming, programming failure or control module damage may occur.
• Stable battery voltage is critical during programming. Any fluctuation, spiking, over voltage or loss of voltage will
interrupt programming. Install a GM Authorized Programming Support Tool to maintain system voltage. Refer to
www.gmdesolutions.com for further information. If not available, connect a fully charged 12 V jumper or booster
pack disconnected from the AC voltage supply. DO NOT connect a battery charger.
• Turn OFF or disable systems that may put a load on the vehicles battery such as; interior lights, exterior lights
(including daytime running lights), HVAC, radio, etc.
• Clear DTCs after programming is complete. Clearing powertrain DTCs will set the Inspection/Maintenance (I/M)
system status indicators to NO.
5431207
Important: If the Same Calibration/Software Warning is noted on the SPS screen, select OK and follow screen
instructions. After a successful programming event, the WCC is located in the Service Programming System
dialogue box of the SPS Summary screen. No further action is required. Refer to the Warranty section of the bulletin.
1. Reprogram the Brake System Control Module. Refer to K160 Brake System Control Module: Programming and
Setup in SI.
F/CMVSS Noncompliance Recall
N192268091 Brake System Malfunction Warning
Page 3 of 6
5431209
Important: To avoid warranty transaction rejections, you MUST record the warranty claim code provided on the SPS
Warranty Claim Code (WCC) screen on the job card. Refer to callout 1 above for the location of the WCC on the SPS
screen.
2. Record SPS Warranty Claim Code on job card for warranty transaction submission.
Dealer Responsibility – For USA & Export (USA States, Territories, and Possessions)
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle
equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is
remedied.
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type
must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair
within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the
condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably
equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To
avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment
with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told
how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable
time.
Dealer Responsibility – All
All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers’ possession
and subject to this recall must be held and inspected/repaired per the service procedure of this bulletin before customers
take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealer-traded,
released to auction, used for demonstration, or any other purpose.
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System
(CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting
an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be recertified
for sale within the CPOIS system, or once again be used in the CTP program.
F/CMVSS Noncompliance Recall
N192268091 Brake System Malfunction Warning
Page 4 of 6
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle,
or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer
information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the
required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in
this bulletin for your use in contacting customers. Recall follow-up cards should not be used for this purpose, since the
customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this field action enters your vehicle inventory you must take the steps
necessary to ensure the program correction has been made before selling the vehicle. In addition, for vehicles entering
your facility for service, you are required to ensure the customer is aware of the open field action and make every
reasonable effort to implement the program correction as set forth in this bulletin prior to releasing the vehicle.
Dealer Reports
For dealers with involved vehicles, a listing with involved vehicles has been prepared and will be provided to U.S. and
Canadian dealers through the GM GlobalConnect Recall Reports or sent directly to export dealers. The listing may
contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor
vehicle registration data for any purpose other than follow-up necessary to complete this recall is a violation of law in
several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary
to complete this recall.
Courtesy Transportation – For USA & Canada
Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the
warranty coverage period. See General Motors Service Policies and Procedures Manual, Sections 1.4 and 6.1.10, for
courtesy transportation program details.
Customer Notification
USA & Canada – General Motors will notify customers of this recall on their vehicle. (see copy of customer letter included
with this bulletin).
Export – Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor
Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the attached sample letter.
GM bulletins are intended for use by professional technicians, NOT a “do-it-yourselfer”. They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT
assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your
vehicle may benefit from the information.
We Support
Voluntary Technician
Certification
F/CMVSS Noncompliance Recall
N192268091 Brake System Malfunction Warning
Page 5 of 6
IMPORTANT SAFETY RECALL
February 2020
This notice applies to your vehicle, VIN: _____________________________________
Dear General Motors Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that certain vehicles may fail to conform to Federal Motor Vehicle Safety Standard
(FMVSS) No. 126, “Electronic stability control systems for light vehicles” and FMVSS 135, “Light vehicle brake
systems. As a result, GM is conducting a recall. We apologize for this inconvenience. However, we are concerned
about your safety and continued satisfaction with our products.
I M P O R T A N T
• Your vehicle is involved in GM safety recall N192268091.
• Schedule an appointment with your GM dealer. You should schedule
a service appointment even if you believe that your vehicle has
already received service for this condition. Your vehicle may not
have received the correct recall-remedy software.
• Until your vehicle is repaired, do not use the MyChevrolet app or
MyGMC app to remote start your vehicle.
Why is your vehicle
being recalled?
While receiving service at a GM dealership for an unrelated condition, your vehicle
may have received the pre-launch version of the electronic brake control module
(EBCM) software intended as the remedy in NHTSA Recall 19V889 (GM Bulletin
N192268090). This pre-launch EBCM software contains an error. If (i) you start the
vehicle remotely using the MyChevrolet or MyGMC mobile app or (ii) enter the vehicle
and wait five or more minutes before starting the vehicle using the ignition, this
software error can, in rare cases, disable the vehicle’s electronic brake assist and
illuminate the ESC, ABS and BRAKE telltales. NHTSA Recall 19V889 (GM Bulletin
N192268090) involved a software error that could cause the vehicle’s ESC and ABS
telltale lamps to fail to illuminate in certain circumstances. If a driver were unaware
that ESC and ABS were not functioning, there may be increased risk of a crash.
What will we do? Your GM dealer will reprogram the brake system control module. This service will be
performed for you at no charge. Because of service scheduling requirements, it is
likely that your dealer will need your vehicle longer than the actual service correction
time of approximately 30 minutes.
What should you
do?
You should contact your GM dealer to arrange a service appointment as soon as
possible. Until your vehicle is repaired, do not use the MyChevrolet app or MyGMC
app to remote start your vehicle. If after starting your vehicle, you see multiple
warning lights and warning messages in your vehicle’s driver information center
display, do not drive your vehicle. Contact Customer Assistance using the numbers
provided below for assistance. Customer Assistance will provide you with a fiveminute
procedure that will reset the software in your vehicle and permit you to safely
drive the vehicle to your dealership for the free recall repair. If the software fault
occurs after hours, please call Chevrolet Roadside Assistance (800.243.8971) or
GMC Roadside Assistance (888.881.3302).
Do you have
questions?
If you have questions or concerns that your dealer is unable to resolve, please contact
the appropriate Customer Assistance Center at the number listed below.
Division Number Text Telephones (TTY)
Chevrolet 1-800-630-2438 1-800-833-2438
F/CMVSS Noncompliance Recall
N192268091 Brake System Malfunction Warning
Page 6 of 6
GMC 1-866-996-9463 1-800-462-8583
Puerto Rico – English 1-800-496-9992
Puerto Rico – Español 1-800-496-9993
Virgin Islands 1-800-496-9994
If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to
remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National
Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free
Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to https://www.safercar.gov. The National
Highway Traffic Safety Administration Campaign ID Number for this recall is 20V055.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the
lessee within ten days.
Maryann L. Combs
Vice President
Global Vehicle Safety
GM Recall: N192268091

*******************************************************************************************

GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5342
URGENT – DISTRIBUTE IMMEDIATELY
Date: February 27, 2020
Subject: N202294420 – Safety Recall
Brake Caliper Bolt Strength
Models: 2020 Chevrolet Silverado 1500
2020 GMC Sierra 1500
To: All General Motors Dealers
General Motors is releasing Safety Recall N202294420 today. The total number of U.S. vehicles involved is approximately 20,352. Please see the attached bulletin for details.
Parts Pre-Ship Information – For USA & Canada Only
Important: An initial supply of part# 11546469 required to complete this recall is being pre-shipped to involved dealers of record. This pre-shipment is taking place the week of February 24, 2020 and concluding the week of March 2, 2020 and is estimated to be 100% of each dealer’s involved vehicles. Pre-shipped parts will be charged to the dealer’s open parts account.
Question and Answer Document (Q&A)
Attached to this message you will find a document that addresses the ten most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns.
Customer Letter Mailing
The customer letter mailing will begin late-March, 2020.
Global Warranty Management (GWM)
The Required Field Action section on the Investigate Vehicle History (IVH) screen will be updated February 27, 2020. A list of involved vehicles in dealer new inventory is attached to this message. Please hold all warranty transactions until IVH has been updated.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS

**********************************************************************************************

GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5304
URGENT – DISTRIBUTE IMMEDIATELY
Date: January 30, 2020
Subject: N192268091 – Noncompliance Recall
Brake System Malfunction Warning
Models: 2019 Cadillac CT6
2019 Chevrolet Silverado 1500 (New Model)
2019 GMC Sierra 1500 (New Model)
To: All General Motors Dealers
General Motors is releasing Noncompliance Recall N192268091 today. The total number of U.S. vehicles involved is approximately 127,777. Please see the attached bulletin for details.
This bulletin covers vehicles that may have been reprogrammed under bulletin N192268090. These vehicles may have not received the correct level of software and will need to be updated per this field action.
Question and Answer Document (Q&A)
Attached to this message you will find a document that addresses the ten most likely questions customers may have regarding this Noncompliance Recall. Please use this information as an aid to confidently answer customer concerns.
Global Warranty Management (GWM)
The Required Field Action section on the Investigate Vehicle History (IVH) screen will be updated January 30, 2020. A list of involved vehicles is attached to this message. Please hold all warranty transactions until IVH has been updated.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS

************************************************************************************************

GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5310
URGENT – DISTRIBUTE IMMEDIATELY
Date: January 31, 2020
Subject: N192268091 – Noncompliance Recall
Brake System Malfunction Warning
Revised Condition Statement and FAQ with Special Instructions
Models: 2019 Chevrolet Silverado 1500 (New Model)
2019 GMC Sierra 1500 (New Model)
To: All General Motors Dealers
This bulletin is being revised to update the condition statement and remove the customer letter. Please discard all previous copies of bulletin N192268091.
Question and Answer Document (Q&A)
Attached to this message you will find an updated document that addresses the ten most likely questions customers may have regarding this Noncompliance Recall. Please use this information as an aid to confidently answer customer concerns.
Added Special Instructions
Please take note of question 8: What should customers do until recall repairs can be completed? Are there any special instructions?
If the vehicle is functioning normally, until the recall is performed Do NOT remote start the vehicle with your “My Brand” App.
If the customer claims at vehicle start (ignition on) that they see multiple telltale lamps, including brake, antilock brake, electronic stability control warning lamps, and the vehicle’s driver information center displays multiple warnings to the driver, including the “Service Brake Assist,” “Service ESC,” and “Brake System Failure” warnings, they should be advised NOT to drive the vehicle in this condition. This condition can be related to a recent software glitch and new software is available from dealers to remedy this problem. To reset this software fault, the following procedure can be used (this is not a long-term fix for the software, the software fix is available from dealers).
1. Put vehicle in park and turn the ignition to off.
2. Exit vehicle and lock the doors (using the keyfob).
3. Wait 3 minutes. 4. Unlock the doors and start the vehicle using the keyfob or ignition. Do NOT remote start the vehicle with your “My Brand” App.
• Boost assisted brakes should return, the warning lamps and messages
should no longer be illuminated except the “Check Engine” light will
continue to illuminate with no degradation to the brake system. It will
stay illuminated for 3 drive cycles (a drive cycle means you must start
the engine).
• If warnings other than the “Check Engine” light remain illuminated after
this procedure is complete, the vehicle should NOT be driven. Contact
your dealer for assistance.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS

********************************************************************************************

GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5316
URGENT – DISTRIBUTE IMMEDIATELY
Date: February 7, 2020
Subject: N192268091-01 – Noncompliance Recall
Brake System Malfunction Warning
Additional VINs Added
Models: 2019 Chevrolet Silverado 1500 (New Model)
2019 GMC Sierra 1500 (New Model)
To: All General Motors Dealers
We have identified additional VINs that were not included in the initial release of this field action. The Required Field Action section on the Investigate Vehicle History (IVH) screen was updated February 6, 2020. The updated list of vehicles in dealer inventory is attached to this message. Please hold all warranty transactions until IVH has been updated.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS

SEOCONTENT-END