January 23, 2020 NHTSA CAMPAIGN NUMBER: 20V039000
An air bag that does not inflate properly increases the risk of injury in the event of a crash.
NHTSA Campaign Number: 20V039
Manufacturer General Motors LLC
Components AIR BAGS
Potential Number of Units Affected 554
General Motors LLC (GM) is recalling certain 2003-2004 Pontiac Vibe vehicles equipped with a front passenger air bag assembly replaced under a prior recall. The replacement air bag may not unfold as designed during inflation in high temperature conditions, possibly resulting in the air bag not inflating properly.
GM will notify owners, and dealers will inspect and replace the passenger air bag module, as necessary, free of charge. The recall began February 19, 2020. Owners may contact Pontiac customer service at 1-800-762-2737. GM’s number for this recall is N192278940.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
|Quantity||Part Name||Part No.|
|1||2003-2004 Passenger Air Bag Module Kit*||19355533|
Frequently Asked Questions (FAQs) for Safety Recall N192278940 Vehicles Serviced with Incorrect Passenger Airbag
These questions and answers are being provided to help GM dealers respond to inquiries from involved vehicle owners about the Safety recall identified above.
|Q1)||Which vehicles are involved?|
|A1)||2003-2004 Pontiac Vibe
|Q2)||What is the issue or condition?|
|A2)||The incorrect front-passenger airbag module may have been installed in these vehicles during service. The recalled component at issue in Toyota recall 19V627 was the replacement front-passenger airbag module for 2005-2008 model year Pontiac Vibe vehicles.
|Q3)||What symptoms may be experienced? What warning signs may be associated with the issue or condition described?|
|Q4)||What is the remedy/repair?|
|A4)||Dealers will inspect the passenger air bag module and replace if necessary.
|Q5)||What is the safety risk? Is the vehicle safe to drive?|
|A5)||Under such conditions, a portion of the air bag material could be torn during deployment, or the bag plate (which mounts the air bag to the air bag assembly case) could be damaged. In either instance, such damage during deployment could cause the air bag not to properly inflate, and this could increase the risk of occupant injury in the event of a crash.
Until the repair is performed, the front passenger seat should NOT be occupied.
|Q6)||Does the customer have to pay for this remedy/repair?|
|A6)||No, this inspection/repair will be done at no cost to the customer.
|Q7)||Is the remedy/repair available now?|
|A7)||Yes, the remedy/repair is available now, please see the attached bulletin for details.
|Q8)||What should customers do until recall repairs can be completed? Are there any special instructions?|
|A8)||If special instructions are provided, they will be included in the notification letters to customers.
|Q9)||How can customers check to see if their vehicle is involved in this field action?|
|Customers who own a vehicle involved in the field action will be notified by mail by General Motors, but they may also check their Vehicle Identification Number (VIN) for field actions in GM Owner Center at https://my.gm.com/recalls or via NHTSA’s website at https://vinrcl.safercar.gov/vin/.
|Q10)||If customers are concerned, can they get a rental car or courtesy transportation?|
|A10)||Courtesy transportation is available for customers whose vehicles are involved in this recall and are within the warranty coverage period for the warranty which is associated with this recall. Please refer to Warranty Administration Bulletin #17-NA-073: Field Action Courtesy Transportation Policy for further information.
IMPORTANT SAFETY RECALL
This notice applies to your vehicle, VIN: _____________________________________
Dear General Motors Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain 2003-2004 model year Pontiac Vibe vehicles. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products.
|I M P O R T A N T
|Why is your vehicle being recalled?||Your vehicle may have received a replacement front-passenger airbag module that is the subject of Toyota recall 19V-627, which covered certain 2005-2008 model year Pontiac Vibe vehicles. Toyota’s Part 573 report for 19V-627 states, in part:
“There is a possibility that the air bag may not unfold as designed during inflation under high temperature conditions, resulting in air bag internal pressure rising differently than expected. Under such conditions, a portion of the air bag material could be torn during deployment, or the bag plate (which mounts the air bag to the air bag assembly case) could be damaged. In either instance, such damage during deployment could cause the air bag not to properly inflate, and this could increase the risk of occupant injury in the event of a crash.”
|What will we do?||Your GM dealer will inspect the passenger air bag module and replace if necessary. This service will be performed for you at no charge. Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual inspection and service correction time of approximately one hour.|
|What should you do?||You should contact your GM dealer to arrange a service appointment as soon as possible.|
|Did you already pay for this repair?||Even though you may have previously had repairs for this condition, you will still need to take your vehicle to your dealer for additional repairs. If you have already paid for repairs for the recall condition, please complete the enclosed reimbursement form and present it to your dealer with all required documents. Working with your dealer will expedite your request, however, if this is not convenient, you may mail the completed reimbursement form and all required documents to Reimbursement Department, PO Box 33170, Detroit, MI 48232-5170. The completed form and required documents must be presented to your dealer or received by the Reimbursement Department by February 28, 2021, unless state law specifies a longer reimbursement period.|
|Do you have questions?||If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below.|
|Division||Number||Text Telephones (TTY)|
|Puerto Rico – English||1-800-496-9992|
|Puerto Rico – Español||1-800-496-9993|
If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to http://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 20V039.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Maryann L. Combs
Global Vehicle Safety
GM Recall: N192278940
2 Affected Products
15 Associated Documents
Recall 573 Report – Amendment 2
Recall 573 Report – Amendment 1RCLRPT-20V039-5337
Recall 573 Report – Amendment 3RCLRPT-20V039-8395
Recall Quarterly Report #2, 2020-2RCLQRT-20V039-1518
ISSUED Owner Notification Letter(Part 577)
Recall Quarterly Report #1, 2020-1RCLQRT-20V039-5567
Manufacturer Notices(to Dealers,etc)
Safety Bulletin – N192278940 Incorrect Passenger AirbagRCSB-20V039-4765
Defect Notice 573 Report
Manufacturer Notices(to Dealers,etc)
Miscellaneous Document – Frequently Asked QuestionsRMISC-20V039-9323
Recall Quarterly Report #3, 2020-3RCLQRT-20V039-9685
Recall Quarterly Report #4, 2020-4RCLQRT-20V039-2425
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