Product Safety Recall N202294420 Brake Caliper Bolt Strength – 2020 Chevrolet Silverado & GMC Sierra 1500

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February 27, 2020 NHTSA CAMPAIGN NUMBER: 20V116000

Brake Calipers Bolts May Break

Broken caliper bolts can reduce brake performance or interfere with wheel rotation and increase the risk of a crash.

 

NHTSA Campaign Number: 20V116

Manufacturer General Motors LLC

Components SERVICE BRAKES, HYDRAULIC

Potential Number of Units Affected 20,352

 

Summary

General Motors LLC (GM) is recalling certain 2020 Chevrolet Silverado 1500 and GMC Sierra 1500 vehicles. The bolts used to attach the front and/or rear brake calipers may have not been heat treated and may break under load.

 

Remedy

GM will notify owners, and dealers will replace the brake caliper bolts, free of charge. The recall began March 23, 2020. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-866-522-9559. GM’s number for this recall is N202294420.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Vehicle has a Recall

 


Parts

Quantity Part Name Part No.
8 Caliper Bracket Bolt* 11546469

 


Frequently Asked Questions (FAQs) for Safety Recall N202294420
Brake Caliper Bolt Strength

 

These questions and answers are being provided to help GM dealers respond to inquiries from involved vehicle owners about the Safety recall identified above.

Q1) Which vehicles are involved?
A1) Certain 2020 model year Chevrolet Silverado 1500 & GMC Sierra 1500.

 

Q2) What is the issue or condition?
A2) General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2020 model-year Chevrolet Silverado 1500 and GMC Sierra 1500 vehicles.  Certain bolts used to attach the front and/or rear brake calipers in these vehicles may not have been heat treated by the supplier.  Bolts that are not heat treated may not meet GM specifications for strength or hardness and could break under load.

 

Q3) What symptoms may be experienced? What warning signs may be associated with the issue or condition described?
A3) If partially fractured, the striker wire may audibly rattle.

 

Q4) What is the remedy/repair?
A4) Dealers will replace the brake caliper bolts.

 

Q5) What is the safety risk?  Is the vehicle safe to drive?
A5) If a non-heat-treated bolt breaks, the affected caliper may fail, potentially causing reduced brake performance or interfering with wheel rotation, increasing the risk of a crash.

 

Q6) Does the customer have to pay for this remedy/repair?
A6) No, this inspection/repair will be done at no cost to the customer.

 

Q7) Is the remedy/repair available now?
A7) Yes, the remedy/repair is available now, please see the attached bulletin for details.  

 

Q8) What should customers do until recall repairs can be completed?  Are there any special instructions?
A8) If special instructions are provided, they will be included in the notification letters to customers.

 

Q9) How can customers check to see if their vehicle is involved in this field action?
A9) Customers who own a vehicle involved in the field action will be notified by mail by General Motors, but they may also check their Vehicle Identification Number (VIN) for field actions in GM Owner Center at https://my.gm.com/recalls or via NHTSA’s website at https://vinrcl.safercar.gov/vin/.

 

Q10) If customers are concerned, can they get a rental car or courtesy transportation?
A10) Courtesy transportation is available for customers whose vehicles are involved in this recall and are within the warranty coverage period for the warranty which is associated with this recall.  Please refer to Warranty Administration Bulletin #17-NA-073:  Field Action Courtesy Transportation Policy for further information.

 

 


 


IMPORTANT SAFETY RECALL

March 2020

This notice applies to your vehicle, VIN: _____________________________________ Dear General Motors Customer:

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2020 model-year Chevrolet Silverado 1500 and GMC Sierra 1500 vehicles.  As a result, GM is conducting a safety recall.  We apologize for this inconvenience.  However, we are concerned about your safety and continued satisfaction with our products.

I M P O R T A N T

  • Your vehicle is involved in GM safety recall 202294420.
  • Schedule an appointment with your GM dealer.
  • This service will be performed for you at no charge.

 

Why is your vehicle being recalled? Certain bolts used to attach the front and/or rear brake calipers in these vehicles may not have been heat treated by the supplier.  Bolts that are not heat treated may not meet GM specifications for strength or hardness and could break under load.  If a nonheat treated bolt breaks, the affected caliper may fail, potentially causing reduced brake performance or interfering with wheel rotation, increasing the risk of a crash.
What will we do? Your GM dealer will replace the brake caliper bolts.  This service will be performed for you at no charge.  Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual service correction time of approximately 45 minutes.
What should you do? You should contact your GM dealer to arrange a service appointment as soon as possible.
Do you have questions? If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below.

 

 

Division Number Text Telephones (TTY)
Chevrolet 1-800-630-2438 1-800-833-2438
GMC 1-866-996-9463 1-800-462-8583
Puerto Rico – English 1-800-496-9992
Puerto Rico – Español 1-800-496-9993
Virgin Islands 1-800-496-9994

 

 

If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to https://www.safercar.gov.  The National Highway Traffic Safety Administration Campaign ID Number for this recall is 20V116.

Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

 

Maryann L. Combs
Vice President
Global Vehicle Safety

 

GM Recall: 202294420

 


2 Affected Products

Vehicles

MAKE MODEL YEAR
CHEVROLET SILVERADO 1500 2020
GMC SIERRA 1500 2020

 


15 Associated Documents

Miscellaneous Document – FAQs re Brake Caliper Bolt Strength

RMISC-20V116-1910.pdf 33.479KB

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Safety Bulletin

RCSB-20V116-8751.pdf 198.514KB

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Safety Bulletin – Re Hood Striker Fracture

RCSB-20V116-6678.pdf 105.872KB

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Recall Quarterly Report #1, 2020-1

RCLQRT-20V116-6143.PDF 211.136KB

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Manufacturer Notices(to Dealers,etc) Memo to GM Dealers re N192284960 – Safety Recall Hood Striker Fracture

RCMN-20V116-9300.pdf 61.342KB

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Miscellaneous Document – Frequently Asked Questions (FAQs) for Safety Recall N192284960 Hood Striker Fracture

RMISC-20V116-4569.pdf 83.6KB

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Defect Notice 573 Report

RCLRPT-20V116-3775.PDF 214.25KB

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Safety Bulletin

RCSB-20V116-9370.pdf 186.093KB

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Recall Acknowledgement

RCAK-20V116-5632.pdf 244.272KB

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Manufacturer Notices(to Dealers,etc) – Dealer Notification re Safety Recall Release

RCMN-20V116-2827.pdf 94.034KB

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Owner Notification Letter(Part 577)

RCONL-20V116-4552.pdf 75.25KB

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Manufacturer Notices(to Dealers,etc) – Dealer Notification re N202294420-01 – Product Safety Recall Brake Caliper Bolt Strength Customer Letter Added

RCMN-20V116-1777.pdf 55.17KB

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Recall Quarterly Report #2, 2020-2

RCLQRT-20V116-4891.PDF 211.239KB

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Recall Quarterly Report #4, 2020-4

RCLQRT-20V116-6605.PDF 211.437KB

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Recall Quarterly Report #3, 2020-3

RCLQRT-20V116-8164.PDF 211.325KB

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Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V116&docType=RCL

 


 

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