September 6, 2019 NHTSA CAMPAIGN NUMBER: 19V642000
NHTSA Campaign Number: 19V642
Manufacturer General Motors LLC
Potential Number of Units Affected 177,276
General Motors LLC (GM) is recalling certain 2018 Chevrolet Malibu vehicles equipped with 1.5L turbo engines. An error in the Engine Control Module (ECM) software may result in the fuel injectors being disabled.
GM will notify owners, and dealers will reprogram the ECM software, free of charge. The manufacturer has not yet provided a notification schedule. Owners may contact GM customer service at 1-800-630-2438. GM’s number for this recall is N192221960.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Frequently Asked Questions (FAQs) for Safety Recall N192221960
These questions and answers are being provided to help GM dealers respond to inquiries from involved vehicle owners about the Safety recall identified above.
|Q1)||Which vehicles are involved?|
|A1)||Certain 2018 model year Chevrolet Malibu vehicles equipped with 1.5L Turbo engines.
|Q2)||What is the issue or condition?|
|A2)||Under certain conditions, an error in the vehicles’ engine control module (ECM) software can cause data used by the ECM to become corrupted. When this occurs, the ECM may send a signal disabling the engine’s fuel injectors. If the fuel injectors are disabled, the engine may not start and, in rare cases, the engine may stall after it is started. The condition is caused by an error in the ECM software, which was programmed by GM’s supplier of the modules. In rare cases this condition can cause the engine to stall at speed and without warning, increasing the risk of a crash.
|Q3)||What symptoms may be experienced? What warning signs may be associated with the issue or condition described?|
|A3)||In most cases, the engine will not start. The vehicle’s check engine light may illuminate when this condition occurs.
|Q4)||What is the remedy/repair?|
|A4)||Dealers will reprogram the ECM software to correct the error.
|Q5)||What is the safety risk? Is the vehicle safe to drive?|
|A5)||In rare cases this condition can cause the engine to stall at speed and without warning, increasing the risk of a crash.
|Q6)||Does the customer have to pay for this remedy/repair?|
|A6)||No, this software update will be done at no cost to the customer.
|Q7)||Is the remedy/repair available now?|
|A7)||No, when the updated software is available, the recall bulletin will be released, and dealers can begin repairing vehicles.
|Q8)||What should customers do until recall repairs can be completed? Are there any special instructions?|
|A8)||If special instructions are provided, they will be included in the notification letters to customers.
|Q9)||How can customers check to see if their vehicle is involved in this field action?|
|Customers who own a vehicle involved in the field action will be notified by mail by General Motors, but they may also check their Vehicle Identification Number (VIN) for field actions in GM Owner Center at https://my.gm.com/recalls or via NHTSA’s website at https://vinrcl.safercar.gov/vin/.|
|Q10)||If customers are concerned, can they get a rental car or courtesy transportation?|
|A10)||Courtesy transportation is available for customers whose vehicles are involved in this recall and are within the warranty coverage period for the warranty which is associated with this recall. Please refer to Warranty Administration Bulletin #17-NA-073: Field Action Courtesy Transportation Policy for further information.
1 Affected Product
4 Associated Documents
Manufacturer Notices(to Dealers,etc) – Date: September 6, 2019 Subject: Upcoming Safety Recall N192221960 ECM Malfunction
Defect Notice 573 Report
Frequently Asked Questions (FAQs) for Safety Recall N192221960 ECM Malfunction
To obtain the latest electronic controller calibration information for your vehicle, go to https://tis2web.service.gm.com/tis2web and enter the vehicle’s 17 character Vehicle Identification Number (VIN) and select ‘Get CAL ID’.
You can then compare the latest part number with the actual number installed on the vehicle to determine if a reprogram is needed.
The Service Programming System (SPS) application is part of the TIS2Web system. To program an ECU, the SPS application must communicate with the vehicle control modules using the proper J2534 programming interface tool.
The following are the supported interface tools:
|OEM GM Tech 2 Dealer Package|
|Bosch GM MDI 2 (2nd Gen) MDI2 interface|
The Tech 2 supports model years 1996 and beyond. With the addition of the CAN Diagnostic Interface (CANdi) module, Tech 2 is fully backward compatible with current Tech 2 functionality and operates transparently when diagnosing non-CAN-equipped vehicles.
The GM MDI is the Global Diagnostic tool for future vehicles starting with Global A vehicles. The GM MDI was introduced in the fall of 2007 for Pass-Thru programming and offers faster programming speed. It can be used to perform Pass-Thru programming on all vehicles built since 1996 and into the future. Click here to view a list of GDS supported vehicles.
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Last update on 2019-09-14 / Affiliate links / Images from Amazon Product Advertising API
Last update on 2019-09-14 / Affiliate links / Images from Amazon Product Advertising API