Product Safety Recall N192268310 Engine Compartment Rail Stress Fracture – 2020 Buick Enclave & Chevrolet Traverse

September 6, 2019 NHTSA CAMPAIGN NUMBER: 19V643000

Right-Hand Frame Rail May Be Cracked

A crack in the frame rail may reduce crash performance, increasing the risk of an injury.

 

NHTSA Campaign Number: 19V643

Manufacturer General Motors LLC

Components STRUCTURE

Potential Number of Units Affected 3,420

 

Summary

General Motors LLC (GM) is recalling certain 2020 Buick Enclave and Chevrolet Traverse vehicles. The right-hand frame rail in the engine compartment may be cracked.

 

Remedy

GM will notify owners, and dealers will inspect and, as necessary, replace the vehicle, free of charge. The manufacturer has not yet provided a notification schedule. Owners may contact Chevrolet customer service at 1-800-630-2438 or Buick customer service at 1-800-521-7300. GM’s number for this recall is N192268310.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Vehicle has a Recall



Frequently Asked Questions (FAQs) for Safety Recall N192268310
Engine Compartment Frame Crack

 

These questions and answers are being provided to help GM dealers respond to inquiries from involved vehicle owners about the Safety recall identified above.

 

Q1) Which vehicles are involved?
A1) 2020 Buick Enclave and 2020 Chevrolet Traverse vehicles.

 

Q2) What is the issue or condition?
A2) General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2020 Buick Enclave and Chevrolet Traverse vehicles.  In a small number of these vehicles, the right-hand frame rail in the engine compartment may have a stress fracture along the rail’s upper surface.

 

Q3) What symptoms may be experienced?  What warning signs may be associated with the issue or condition described?
A3) Vehicles with a stress fracture in the frame rail may experience reduced crash performance in certain frontal crashes, increasing the risk of occupant injury.

 

Q4) What is the remedy/repair?
A4)

 

GM will inspect for the condition and replace vehicles with the condition.
Q5) What is the safety risk?  Is the vehicle safe to drive?
A5) Vehicles with a stress fracture in the frame rail may experience reduced crash performance in certain frontal crashes, increasing the risk of occupant injury.

 

Q6) Does the customer have to pay for this remedy/repair?
A6) No, this inspection/repair will be done at no cost to the customer.

 

Q7) Is the remedy/repair available now?
A7) Yes, please see the attached bulletin for details

 

Q8) What should customers do until recall repairs can be completed?  Are there any special instructions?
A8) If special instructions are provided, they will be included in the notification letters to customers.

 

Q9) How can customers check to see if their vehicle is involved in this field action?
A9) Customers who own a vehicle involved in the field action will be notified by mail by General Motors, but they may also check their Vehicle Identification Number (VIN) for field actions in GM Owner Center at https://my.gm.com/recalls or via NHTSA’s website at https://vinrcl.safercar.gov/vin/.

 

Q10) If customers are concerned, can they get a rental car or courtesy transportation?
A10) Courtesy transportation will be made available for customers owning a vehicle that does not pass the inspection in this field action.  Please refer to Warranty Administration Bulletin #17-NA-073:  Field Action Courtesy Transportation Policy for further information.

 


2 Affected Products

Vehicles

MAKE MODEL YEAR
BUICK ENCLAVE 2020
CHEVROLET TRAVERSE 2020

5 Associated Documents

Manufacturer Notices(to Dealers,etc) – Date: September 06, 2019 Subject: N192268310 – Safety Recall Engine Compartment Frame Crack

RCMN-19V643-6963.pdf 11.688KB

Download (PDF, 11KB)


Recall Acknowledgement

RCAK-19V643-9688.pdf 244.495KB

Download (PDF, 239KB)


Safety Bulletin

RCSB-19V643-1279.pdf 299.724KB

To View or Download this Document Click Here


Defect Notice 573 Report

RCLRPT-19V643-9299.PDF 214.401KB

Download (PDF, 209KB)


Frequently Asked Questions (FAQs) for Safety Recall N192268310 Engine Compartment Frame Crack

RMISC-19V643-0312.pdf 85.12KB

Download (PDF, 83KB)


Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V643&docType=RCL


 

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Last update on 2019-09-14 / Affiliate links / Images from Amazon Product Advertising API

Last update on 2019-09-14 / Affiliate links / Images from Amazon Product Advertising API

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