September 6, 2019 NHTSA CAMPAIGN NUMBER: 19V643000
Right-Hand Frame Rail May Be Cracked
A crack in the frame rail may reduce crash performance, increasing the risk of an injury.
NHTSA Campaign Number: 19V643
Manufacturer General Motors LLC
Components STRUCTURE
Potential Number of Units Affected 3,420
Summary
General Motors LLC (GM) is recalling certain 2020 Buick Enclave and Chevrolet Traverse vehicles. The right-hand frame rail in the engine compartment may be cracked.
Remedy
GM will notify owners, and dealers will inspect and, as necessary, replace the vehicle, free of charge. The recall began October 4, 2019. Owners may contact Chevrolet customer service at 1-800-630-2438 or Buick customer service at 1-800-521-7300. GM’s number for this recall is N192268310.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Vehicle has a Recall
IMPORTANT SAFETY RECALL
October 2019
This notice applies to your vehicle, VIN: _____________________________________
Dear General Motors Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain 2020 Buick Enclave and 2020 Chevrolet Traverse vehicles. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products.
|
I M P O R T A N T |
| Why is your vehicle being recalled? | In a small number of these vehicles, the right-hand frame rail in the engine
compartment may have a stress fracture along the rail’s upper surface. Vehicles with a stress fracture in the frame rail may experience reduced crash performance in certain frontal crashes, increasing the risk of occupant injury. |
| What will we do? | Your GM dealer will inspect for the condition and replace vehicles with the condition. This service will be performed for you at no charge. Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual inspection time of approximately 30 minutes. |
| What should you do? | You should contact your GM dealer to arrange a service appointment as soon as possible. |
| Do you have questions? | If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below. |
| Division | Number | Text Telephones (TTY) |
| Buick | 1-866-608-8080 | 1-800-832-8425 |
| Chevrolet | 1-800-630-2438 | 1-800-833-2438 |
| Puerto Rico – English | 1-800-496-9992 | |
| Puerto Rico – Español | 1-800-496-9993 | |
| Virgin Islands | 1-800-496-9994 |
If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to http://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 19V643.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Maryann L. Combs
Vice President
Global Vehicle Safety
GM Recall:
N192268310
Frequently Asked Questions (FAQs) for Safety Recall N192268310
Engine Compartment Frame Crack
These questions and answers are being provided to help GM dealers respond to inquiries from involved vehicle owners about the Safety recall identified above.
| Q1) | Which vehicles are involved? |
| A1) | 2020 Buick Enclave and 2020 Chevrolet Traverse vehicles.
|
| Q2) | What is the issue or condition? |
| A2) | General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2020 Buick Enclave and Chevrolet Traverse vehicles. In a small number of these vehicles, the right-hand frame rail in the engine compartment may have a stress fracture along the rail’s upper surface.
|
| Q3) | What symptoms may be experienced? What warning signs may be associated with the issue or condition described? |
| A3) | Vehicles with a stress fracture in the frame rail may experience reduced crash performance in certain frontal crashes, increasing the risk of occupant injury.
|
| Q4) | What is the remedy/repair? |
| A4)
|
GM will inspect for the condition and replace vehicles with the condition. |
| Q5) | What is the safety risk? Is the vehicle safe to drive? |
| A5) | Vehicles with a stress fracture in the frame rail may experience reduced crash performance in certain frontal crashes, increasing the risk of occupant injury.
|
| Q6) | Does the customer have to pay for this remedy/repair? |
| A6) | No, this inspection/repair will be done at no cost to the customer.
|
| Q7) | Is the remedy/repair available now? |
| A7) | Yes, please see the attached bulletin for details
|
| Q8) | What should customers do until recall repairs can be completed? Are there any special instructions? |
| A8) | If special instructions are provided, they will be included in the notification letters to customers.
|
| Q9) | How can customers check to see if their vehicle is involved in this field action? |
| A9) | Customers who own a vehicle involved in the field action will be notified by mail by General Motors, but they may also check their Vehicle Identification Number (VIN) for field actions in GM Owner Center at https://my.gm.com/recalls or via NHTSA’s website at https://vinrcl.safercar.gov/vin/.
|
| Q10) | If customers are concerned, can they get a rental car or courtesy transportation? |
| A10) | Courtesy transportation will be made available for customers owning a vehicle that does not pass the inspection in this field action. Please refer to Warranty Administration Bulletin #17-NA-073: Field Action Courtesy Transportation Policy for further information. |
2 Affected Products
Vehicles
12 Associated Documents
Recall Quarterly Report #3, 2020-2
RCLQRT-19V643-8083.PDF 211.322KB
Recall Quarterly Report #1, 2019-4
RCLQRT-19V643-5228.PDF 211.142KB
Recall Quarterly Report #2, 2020-1
RCLQRT-19V643-3099.PDF 211.242KB
Frequently Asked Questions (FAQs) for Safety Recall N192268310 Engine Compartment Frame Crack
Manufacturer Notices(to Dealers,etc) – Date: September 06, 2019 Subject: N192268310 – Safety Recall Engine Compartment Frame Crack
ISSUED Owner Notification Letter(Part 577)
RCONL-19V643-9664.pdf 75.993KB
Recall Acknowledgement
RCAK-19V643-9688.pdf 244.495KB
Safety Bulletin
RCSB-19V643-1279.pdf 299.724KB
Defect Notice 573 Report
RCLRPT-19V643-9299.PDF 214.401KB
Frequently Asked Questions (FAQs) for Safety Recall N192268310 Engine Compartment Frame Crack
Safety Bulletin
RCSB-19V643-5209.pdf 311.738KB
Manufacturer Notices(to Dealers,etc) – Date: September 24, 2019 Subject: N192268310-01 – Safety Recall Engine Compartment Frame Crack Customer Letter Added
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https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V643&docType=RCL
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