N192211740 Super Cruise Software Update – 2018-2019 Cadillac CT6

SEOCONTENT-START

GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5104
URGENT – DISTRIBUTE IMMEDIATELY
Date: July 31, 2019
Subject: N192211740-02 Customer Satisfaction Program
Super Cruise Software Update
Revised Service Procedure and Warranty Information
Models: 2018-2019 Cadillac CT6
Equipped with Lane Active Safety-Hands-Free Lane Following (Super Cruise) (RPO UKL)
To: All General Motors Dealers
This bulletin has been updated in the service procedure and warranty information section. Please discard all previous versions of N192211740.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS
Customer Satisfaction Program
N192211740 Super Cruise Software Update
Copyright 2019 General Motors. All Rights Reserved. Page 1 of 23
Release Date:
July 2019
Revision:
02
Revision Description:
This bulletin has been updated in the service procedure and warranty information section. Please discard all previous versions of N192211740.
Attention:
This program is in effect until June 30, 2021.
Make
Model
Model Year
RPO
Description
From
To
Cadillac
CT6
2018
2019
UKL
Lane Active Safety-Hands-Free Lane Following (Super Cruise)
Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs.
Condition
General Motors is expanding the mileage of Super Cruise enabled roads to include over 70,000 additional miles (112,000 additional km) by the end of 2019, bringing the total number of Super Cruise enabled roads to over 200,000 miles (320,000 km). In addition to the currently mapped roads, this mileage expansion allows for the Super Cruise driver assistance feature to be engaged on divided, high-speed main roads that contain some limited intersections and traffic control devices. As always, it remains important for drivers to stay engaged and vigilant at all times while Super Cruise is engaged.
In addition to the mileage expansion, there are additional improvements to the Super Cruise system to improve your customer experience including:
• Driver Attention System enhancements to enhance driver engagement.
• Performance improvements to make the driving experience more natural.
• Enhancement to increase the overall functionality of Super Cruise.
Correction
Reprogram Active Safety Control Module and the Digital Map Control Module.
Parts
No parts are required for this software update.
Warranty Information
Labor Operation
Description
Labor Time
Trans. Type
Net Item
9104467*
Verified Module Calibration Level – One or Both modules have current software (Use this labor code if neither module needs programming, or if only one module needs to be programmed)
Add: Active Safety Control Module Reprogramming only
or
Add: Digital Map Control Module Reprogramming
Add: Update Digital Map Control Module software with USB (can be used with Digital Map Control Module Reprogramming if map update is required)
0.3
–
–
0.1
–
0.1
1.0
ZFAT
N/A
9104468*
Active Safety Control Module Reprogramming and Digital Map Control Module Reprogramming (Use this labor code if both modules need programming)
Add: Update Digital Map Control Module software with USB (if map update is required)
0.6
–
–
1.0
ZFAT
N/A
* To avoid warranty transaction rejections, the SPS Warranty Claim Code must be accurately entered in the “SPS Warranty Claim Code” field of the transaction.
Warranty Claim Code Information Retrieval
If the SPS Warranty Claim Code was not recorded on the Job Card, the code can be retrieved in the SPS system as follows: • Open TIS on the computer used to program the vehicle • Select and start SPS
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N192211740 Super Cruise Software Update
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• Select Settings • Select the Warranty Claim Code tab
The VIN, Warranty Claim Code and Date/Time will be listed on a roster of recent programming events. If the code is retrievable, dealers should resubmit the transaction making sure to include the code in the SPS Warranty Claim Code field.
Service Procedure
Note: Carefully read and follow the instructions below.
• Ensure the programming tool is equipped with the latest software and is securely connected to the data link connector. If there is an interruption during programming, programming failure or control module damage may occur.
• Stable battery voltage is critical during programming. Any fluctuation, spiking, over voltage or loss of voltage will interrupt programming. Install a GM Authorized Programming Support Tool to maintain system voltage. Refer to www.gmdesolutions.com for further information. If not available, connect a fully charged 12 V jumper or booster pack disconnected from the AC voltage supply. DO NOT connect a battery charger.
• Turn OFF or disable systems that may put a load on the vehicles battery such as; interior lights, exterior lights (including daytime running lights), HVAC, radio, etc.
• Clear DTCs after programming is complete. Clearing powertrain DTCs will set the Inspection/Maintenance (I/M) system status indicators to NO.
5164840
Note: If the Same Calibration/Software Warning is noted on the SPS Summary screen, record the warranty claim code (WCC) and select OK and follow screen instructions. After a successful programming event, the WCC is located in the Service Programming System dialogue box of the SPS Summary screen. No further action is required. Refer to the Warranty section of the bulletin.
1. Reprogram the Active Safety Control Module. Refer to K124 Active Safety Control Module: Programming and Setup (for K124A and K124B (With UKL)) in SI.
2. Reprogram the Digital Map Control Module. Refer to K179 Digital Map Control Module: Programming and Setup in SI.
3. Contact TECHLINE Customer Support Center (TCSC) if the Calibration Not Recognized Warning is noted. TCSC can be reached at 1-800-828-6860.
4. Navigate in GDS2 to the Digital Map Module and enter the Data Display screen.
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N192211740 Super Cruise Software Update
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5360928
5. Verify that the Digital Map Version is 84743195 or a later (numerically higher) version as shown.
• If the Digital Map Version is 84743195 or a later (numerically higher), proceed to step 7, but do not perform the USB Map Update.
• If the Digital Map Version is lower than 84743195, proceed to step 6 and perform the USB Map Update.
6. Perform the Digital Map Module Map Update. Refer to Digital Map Module Update in SI, also accessible through a link in K179 Digital Map Control Module: Programming and Setup.
5164843
7. Record SPS Warranty Claim Code on job card for warranty transaction submission.
8. Print the appropriate language owner manual insert for your service area.
9. Locate the owner manual in the accessories bag.
10. Install the owner manual inserts to the owner’s manual.
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USA/Canada (English)5359906 5359908
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5359910 5359912
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5359913 5359914
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5359915 5359916
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Canada (French) 5359930 5359933
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5359934 5359936
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5359945 5359947
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5359949 5359952
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5359953 5359957
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5359963 5359967
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5359968
Dealer Responsibility
All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers’ possession and subject to this program must be held and inspected/repaired per the service procedure of this bulletin before customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration, or any other purpose.
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within the CPOIS system, or once again be used in the CTP program.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle, or ownership, through June 30, 2021. Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the involved vehicle listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Program follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your facility for service through June 30, 2021, you must take the steps necessary to be sure the program correction has been made before selling or releasing the vehicle.
Dealer Reports
For dealers with involved vehicles, a listing with involved vehicles has been prepared and will be provided to U.S. and Canadian dealers through the GM GlobalConnect Recall Reports or sent directly to export dealers. The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this program is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this program.
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Courtesy Transportation – For USA & Canada
Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the warranty coverage period. See General Motors Service Policies and Procedures Manual, Sections 1.4 and 6.1.10, for courtesy transportation program details.
Customer Notification
USA & Canada – General Motors will notify customers of this program on their vehicle (see copy of customer letter included with this bulletin).
GM bulletins are intended for use by professional technicians, NOT a “do-it-yourselfer”. They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.
We Support Voluntary Technician Certification
Customer Satisfaction Program
N192211740 Super Cruise Software Update
Page 23 of 23
June 2019
This notice applies to your vehicle, VIN: ________________________________
Dear General Motors Customer:
We are pleased to inform you that we are expanding the mileage of Super Cruise enabled roads to include over 70,000 additional miles by the end of 2019, bringing the total number of Super Cruise enabled roads to over 200,000 miles. In addition to the currently mapped roads, this mileage expansion allows for the Super Cruise driver assistance feature to be engaged on divided, high-speed main roads that contain some limited intersections and traffic control devices. As always, it remains important for drivers to stay engaged and vigilant at all times while Super Cruise is engaged. For further information about Super Cruise and its operation, please visit www.cadillac.com/supercruise or see your owner’s manual.
In addition to the mileage expansion, there are additional improvements to the Super Cruise system to improve your customer experience including:
• Driver Attention System enhancements to enhance driver engagement.
• Performance improvements to make the driving experience more natural.
• Enhancement to increase the overall functionality of Super Cruise.
To receive the updates to the Super Cruise driver assistance feature in your vehicle, you must visit your dealer. The mileage expansion and additional improvements are free of charge for a limited time.
What We Will Do: Your GM dealer will reprogram the Active Safety Control Modules and the Digital Map Control Module. This service will be performed for you at no charge until June 30, 2021. After that, any applicable warranty will apply.
What You Should Do: At your earliest convenience, please contact your Cadillac dealer to schedule an appointment for this upgrade.
If you have any questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below.
Division
Number
Text Telephones (TTY)
Cadillac
1-800-458-8006
1-800-833-2622
Puerto Rico – English
1-800-496-9994
Puerto Rico – Español
1-800-496-9993
Virgin Islands
1-800-496-9994
We truly appreciate you taking the time to update your vehicle, as we know your time is valuable. We hope the Super Cruise software update provides you with many miles of enjoyable driving.
Neelie O’Connor
Executive Director
North America Contact Center Operations
N192211740