N192220480 Owner’s Manual Modification – 2019 Chevrolet Silverado 4500/5500/6500 HD

SEOCONTENT-START

GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5103
URGENT – DISTRIBUTE IMMEDIATELY
Date: July 30, 2019
Subject: N192220480 – Customer Satisfaction Program
Owner’s Manual Modification
Models: 2019 Chevrolet Silverado 4500/5500/6500
To: All General Motors Dealers
General Motors is releasing Customer Satisfaction Program N192220480 today. The total number of U.S. vehicles involved is approximately 5,746. Please see the attached bulletin for details.
Customer Letter Mailing
The customer letter mailing will begin on August 15, 2019.
Global Warranty Management (GWM)
The Required Field Action section on the Investigate Vehicle History (IVH) screen will be updated July 31, 2019. A list of involved vehicles in dealer new inventory is attached to this message. Please hold all warranty transactions until IVH has been updated.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS
Customer Satisfaction Program
N192220480 Owner’s Manual Modification
Copyright 2019 General Motors. All Rights Reserved. Page 1 of 5
Release Date:
July 2019
Revision:
00
Attention:
This program is in effect until August 31, 2021.
Make
Model
Model Year
RPO
Description
From
To
Chevrolet
Silverado 4500/5500/6500 HD
2019
2019
Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs.
Condition
Certain 2019 model year Chevrolet Silverado 4500/5500/6500 HD vehicles may have an owner’s manual with incorrect part numbers or descriptions in the following sections: Air Suspension; Rear Air Suspension; Hydraulic Power Steering System and Maintenance Replacement Parts.
Correction
Customers will receive an Owner’s Manual Supplement.
Parts
There are no parts required for this repair
Warranty Information
Labor Operation
Description
Labor Time
Trans. Type
Net Item
9104495
Print and Install Owner Manual Insert
0.1
ZFAT
N/A
Service Procedure
1. Print the appropriate language owner manual insert for your service area. (English language example below for reference).
2. Locate the owner manual.
3. Install the owner manual inserts to the owner’s manual.
Insert to the 2019 Chevrolet Silverado 4500HD/5500HD/6500HD Owner’s Manual
This information is in addition to or replaces the information under the following sections of the Owner’s Manual:
• “Air Suspension” found under Ride Control Systems in the Driving and Operating Section
• “Rear Air Suspension” found in “Additional Maintenance and Care” in the Service and Maintenance Section
• “Hydraulic Power Steering System” found in “Recommended Fluids and Lubricants” in the Service and Maintenance Section
• “Maintenance Replacement Parts” found in the Service and Maintenance Section
Customer Satisfaction Program
N192220480 Owner’s Manual Modification
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Customer Satisfaction Program
N192220480 Owner’s Manual Modification
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Dealer Responsibility
All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers’ possession and subject to this program must be held and inspected/repaired per the service procedure of this bulletin before customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration, or any other purpose.
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within the CPOIS system, or once again be used in the CTP program.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle, or ownership, through August 31, 2021. Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the involved vehicle listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Program follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your facility for service through August 31, 2021, you must take the steps necessary to be sure the program correction has been made before selling or releasing the vehicle.
Dealer Reports
For dealers with involved vehicles, a listing with involved vehicles has been prepared and will be provided to U.S. and Canadian dealers through the GM GlobalConnect Recall Reports, or sent directly to export dealers. The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this program is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this program.
Customer Satisfaction Program
N192220480 Owner’s Manual Modification
Page 4 of 5
Customer Notification
USA – General Motors will notify customers of this program on their vehicle (see copy of customer letter included with this bulletin).
GM bulletins are intended for use by professional technicians, NOT a “do-it-yourselfer”. They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.
We Support Voluntary Technician Certification
Customer Satisfaction Program
N192220480 Owner’s Manual Modification
Page 5 of 5
August 2019
This notice applies to your vehicle, VIN: ________________________________
Dear General Motors Customer:
We have learned that your 2019 model year Chevrolet Silverado 4500/5500/6500 HD vehicle may have an owner’s manual with incorrect part numbers or descriptions in the following sections: Air Suspension; Rear Air Suspension; Hydraulic Power Steering System and Maintenance Replacement Parts.
Your satisfaction with your Silverado 4500/5500/6500 HD is very important to us, so we are announcing a program to fix this condition.
What We Will Do: Your GM dealer will print and install an owner’s manual insert. This service will be performed for you at no charge until August 31, 2021. After that, any applicable warranty will apply.
What You Should Do: To limit any possible inconvenience, we recommend that you contact your dealer as soon as possible to schedule an appointment for this repair.
If you have any questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below.
Division
Number
Text Telephones (TTY)
Puerto Rico – English
1-800-496-9994
Puerto Rico – Español
1-800-496-9993
Virgin Islands
1-800-496-9994
GM Medium Duty Truck
1-800-862-4389
We truly appreciate you taking the time to remedy your vehicle as we know your time is valuable. We want you to know that we will do our best, throughout your ownership experience, to ensure that your GM vehicle provides you many miles of enjoyable driving.
Neelie O’Connor
Executive Director
North America Contact Center Operations
Enclosure
N192220480