NHTSA ID Number: 10161897
Manufacturer Communication Number: 19NA093
Summary
This technical bulletin provides repair information to correct a customer concern of Engine Air Filter Life Shows 0% After Battery Disconnect.
2 Affected Products
Vehicles
Parts
| Module, Comn Interface | 84644344 | 1 |
| Module, Comn Interface | 84644343 | 1 |
SEOCONTENT-START
Bulletin No.: 19-NA-093
Date: May, 2019
Service Bulletin
TECHNICAL
Subject: Engine Air Filter Life Shows 0% After Battery Disconnect
Attention: This bulletin replaces PIP5605 and PIP5636. Please discard all copies of PIP5605 and PIP5636
| Brand: | Model: | Model Year: | Build Date: | Engine: | Transmission: | |||
| from | to | from | to | |||||
Chevrolet |
Silverado 1500 (New Model) | 2019 | 2019 | SOP | February 11, 2019 (Fort Wayne) or February 13, 2019 (Silao). | 8–cylinder gas engine 5.3L (L84) or 6.2L (L87) | All | |
| GMC | Sierra 1500 (New Model) | 2019 | 2019 | |||||
| Involved Region or Country | Canada, United States, Mexico |
| Additional Options (RPOs) | Equipped with 8–cylinder gas engine 5.3L (L84) or 6.2L (L87) and OnStar (UE1) |
| Condition | After a battery disconnect the driver information center (DIC) may incorrectly display Air Filter Life 0% – replace now. |
| Cause | This false message may be caused by a firmware issue. |
| Correction | Inspect the engine air filter, reset filter life, and check for an OnStar update. A new OnStar firmware update, version V6.63, has been released to OnStar equipped vehicles. Due to cyber-security policies this firmware update cannot be installed through TIS2Web, so firmware (OnStar v6.63) was released to involved vehicles via an Over-the-Air (OTA) update. This update can occur remotely through in-vehicle prompts from the radio display. However, some customers may decline the vehicle update or the update may be unsuccessful. This would require the dealer to install updated OnStar hardware. |
Service Procedure
Note: This procedure only applies if the condition occurred after a battery disconnect. Vehicles beyond 6 months in service and greater than 10,000 mi/16,000 km may have a true need for air filter maintenance that is NOT related to this bulletin procedure.
Note: It is possible that the OnStar OTA update has been pushed to the vehicle and that the customer has missed or ignored on-screen prompts to install it. A typical symptom of any pending OTA update is that the radio will remain on for 30 seconds after the ignition has been turned off and the driver door opened. Do NOT decline the OnStar update. OnStar firmware CANNOT be installed via TIS2Web due to cyber-security policy.
1. Inspect the engine air filter.
1.1. If the engine air filter requires service, advise the customer of the needed maintenance. Air filter maintenance is not a warrantable service.
1.2. If clean (not restricted), proceed to steps 2-4.
2. Reset the DIC message.
2.1. In the DIC scroll to Air Filter Life > select Menu > Reset > Yes.
5322891
5322897
5322902
Note: This only applies to vehicles built prior to February 11, 2019 (Fort Wayne) or February 13, 2019 (Silao). Vehicles built after these dates where assembled with the firmware solution installed.
3. Inspect for an OnStar firmware update v6.63 and install, if necessary.
3.1. Enter the radio menu on the radio display.
Select Home > Settings > About.
• On IOR-equipped vehicles this will bring you to the About menu page to view Update History.
• On IOS, IOU, or IOT-equipped vehicles, scroll to Build Number and select the lowercase “i” next to Build Number to view
Update History.
IOR-equipped vehicles:
5318461
IOS/IOT/IOU-equipped vehicles:
- Look for a line that contains reference toOnStar update “63 ” or greater in it. The sample illustrations above do not show this specific version but illustrate where to find it. The presence of OnStar v6.63, or any OnStar update greater than v6.63 indicates the firmware has been installed and that this bulletin does NOT apply. Refer to SI for further diagnostics.
Note: It is possible that the OTA update has been pushed to the vehicle and that the customer has missed or ignored on-screen prompts to install it. Do NOT decline the OnStar update. It CANNOT be installed via TIS2Web.
5318466
- Determine if the update has already been downloaded to the module and is pending installation.
- Enter the radio menu on the radio display. Select Home > Settings > Updates. If an update is available, a popup will soon appear. Select Install Update and follow the on-screen instructions.
Note: Do NOT replace the OnStar module prior to inspecting for the presence of the pending update.
- If the OnStar v6.63 update is not listed in the About screen, the Update History menu, or the Updates screen; or if the customer comments that they did receive notification of an OnStar OTA update and declined it, replace the OnStar module. Firmware will be current on the replacement part.
Parts Information
Note: Part numbers listed in the part table may be superseded over time. They were current at the time of publication.
Refer to the Electronic Parts Catalog and/or Electronic Service Center for the appropriate OnStar Module part number based on the VIN.
| Causal Part | Description | Part Number | Qty |
| X | Module, Comn Interface | 84644344 | 1 |
| X | Module, Comn Interface | 84644343 | 1 |
Warranty Information
For vehicles repaired under the Bumper-to-Bumper coverage (Canada Base Warranty coverage), use the following labor operation. Reference the Applicable Warranties section of Investigate Vehicle History (IVH) for coverage information.
| Labor Operation | Description | Labor Time | |
| 9104437 | Inspect Air Filter, Reset DIC Message and install over-the-air update OnStar v6.63 | 0.8 hr | |
| *9104383 | Inspect Air Filter, Reset DIC Message and replace Communication Interface Module | 1.0 hr | |
| * Internal system records will indicate when an update was pushed to the vehicle and whether it was declined. Dealers should only replace the module after confirming an update is not pending installation or was previously declined by the customer.
Warranty claims for OnStar module replacement per this bulletin are subject to review and debit if the over the air update was available for installation at the time of repair. |
|||
| Version | 1 |
| Modified | Released May 21, 2019 |
SEOCONTENT-END
Bulletin No.: 19-NA-093
Date: May, 2019
To View or Download this Document Click Here
Reprogramming
GM Diagnostic/Programming (TIS2Web)
Approved J2534 Device with TIS2WEB can reprogram 1996 and later All GM Modules.
To obtain the latest electronic controller calibration information for your vehicle, go to https://tis2web.service.gm.com/tis2web and enter the vehicle's 17 character Vehicle Identification Number (VIN) and select 'Get CAL ID’.
You can then compare the latest part number with the actual number installed on the vehicle to determine if a reprogram is needed.
The Service Programming System (SPS) application is part of the TIS2Web system. To program an ECU, the SPS application must communicate with the vehicle control modules using the proper J2534 programming interface tool.
The Tech 2 supports model years 1996 and beyond. With the addition of the CAN Diagnostic Interface (CANdi) module, Tech 2 is fully backward compatible with current Tech 2 functionality and operates transparently when diagnosing non-CAN-equipped vehicles.
Servicing the next generation Global A vehicles will require the diagnostic software, GDS2, Global Diagnostic System 2 running on a local PC device while the MDI is connected to the vehicle. The GM MDI is the Global Diagnostic tool for future vehicles starting with Global A vehicles.
The GM MDI was introduced in the fall of 2007 for Pass-Thru programming and offers faster programming speed. It can be used to perform Pass-Thru programming on all vehicles built since 1996 and into the future. Click here to view a list of GDS supported vehicles.
www.acdelcotds.com
- Advanced VCI Box, Industry-leading J2534 Pass-Thru Technology: This J2534 Pass-Thru Programmer is designed espically for technicians, independent shop owners, and DIY enthusiasts, enables fast, reliable computer-based programming. It supports all J2534 protocols—including the latest DoIP and CAN FD—ensuring full compatibility with both legacy and next-generation vehicles.
- High-Speed OEM-Level Diagnostics & Programming: Unlock true OEM functionality with comprehensive system diagnostics, guided troubleshooting, coding, adaptations, resets, and programming—all designed to slash repair time. This all-in-one tool eliminates the need for multiple OEM devices, boosting efficiency and cutting costs. Equipped with High-Speed USB, it delivers 10x more data per second than competing solutions
- Coverage for 17 Car Brands & Ultra Reliability: Works seamlessly for Chrysler, for Ford(Forscan), for GM, for Nissan, for Toyota, for Honda, for Subaru(SSM4), for Land Rover/Jaguar, for Volvo, for Wuling, for Volkswagen, for Mercedes-Benz, and for BMW. Backed by over 10000 real vehicle tests and benefit from a wealth of practical experience, this OEM reprogramming tool guarantees stable and exceptional performance
- User-Friendly RLink Platform & Expert Support: TOPDON’s proprietary driver management platform offers a clean interface and lifetime free updates. Access a rich library of real-world case studies to stay ahead of the curve. Backed by a support team with 10+ years of J2534 and automotive repair experience, we provide one-on-one assistance to resolve any technical issue.
- 6.6 ft USB-C Cable & Portable Storage Case: The RLink J2534 diagnostic tool features a 6.6ft USB 2.0 Cable and a 1.2 ft OBDII Extension Cable, allows to connection your computer easily outside the vehicle. The included handled carry case offers easy portability, storage, and hanging options—keeping your gear clean and ready to go, anywhere.
- J2534 Pass-Thru Programmer: TOPDON RLink J2534 is an advanced diagnostic and reprogramming tool that support all J2534 protocols, as well as D-PDU, CAN-FD and DoIP, ensuring compatibility with a wide range of modern vehicles. It offers extensive versatility with support for over 18 major automotive brands, including Chrysler, Ford, GM, Nissan, Toyota, Honda, Subaru, Land Rover/Jaguar, Volvo, Wuling, Volkswagen/Audi, Mercedes-Benz, and BMW. NOTE: Not compatible with Ford IDS diagnostic software
- All-in-One OEM Diagnostics: This J2534 ECU programming tool elevates your automotive repair capabilities to new heights by delivering complete OEM diagnosis. Boasting comprehensive full-system diagnostics, intuitive repair guides, advanced ECU programming and coding, common reset services, a vast library of repair information and more, this all-in-one solution empowers technicians to effortlessly tackle complex vehicle issues with ease. *Not compatible with 24V vehicles
- Proven Performance You Can Trust: Backed by over 10000 real vehicle tests and benefit from a wealth of practical experience, this OEM reprogramming tool guarantees stable and exceptional performance. Supported by TOPDON's dedicated technical experts with in-depth knowledge of both auto repair and J2534 Pass-Thru programming, the RLink J2534 provides prompt and professional assistance, ensuring a smooth setup and reliable compatibility
- Integrated Excellence, Always Up-to-Date: Featuring the exclusive RLink Platform to provide a streamlined experience with one-click driver installation and management, ensuring flawless integration with your OE software, maintaining the original performance quality. The built-in operation guide makes mastering OE software quick and easy, so you can get started right away. Plus, with lifetime free updates, your diagnostics will stay current with the latest drivers and innovations
- Efficiency Meets Versatility: Engineered to support three CAN channels simultaneously - CAN FD and CAN-CC included, giving you the edge in fast troubleshooting. To perfectly synchronized with the OE software, please diagnose with active subscriptions and make sure your computer system is running a compatible 64-bit Windows version (7, 8, 10 or later) to fully leverage the power of RLink J2534. *We don't provide extra OE software
- Dual WiFi & 10.1" Touchscreen: Provides a stable, high-speed wireless link 3x faster than bluetooth, and a responsive, professional interface. Topdon ONE obd2 scanner diagnostic tool ensures smooth, non-lagging diagnostic scan, boosting mechanic efficiency
- J2534 Pass-Thru Support: The included ONE VCI supports the J2534 standard, allowing it to function as a pass-thru device when paired with OEM diagnostic software.Through TOPDON’s RLink platform, technicians can perform dealer-level coding, expanding in-house capabilities without investing in multiple factory automotive scan tools
- OE Topology Mapping: Visualize the vehicle’s ECU network exactly as it’s built.Zoom, pan, and highlight specific modules to pinpoint component issues with precision.Topology mapping displays real-time communication between modules
- 50 Plus Service Functions: Covers high-demand services like ADAS calibration, DPF regen, TPMS reset, ABS bleed, and throttle adaptation.Expands your service menu, allows you to charge premium rates, and turns away zero jobs due to lack of tooling. Vehicle-specific functionality may vary
- Advaned ECU Coding: 10 of the most serviced brands in North America, including full ECU coding and flash hidden support for BMW, VW, Au-di, Benz, Porsche, Toyota, Ni ssan and more. Enables module replacement, feature customization, and personal settings with automatic backup or restore.Lets your shop safely offer high-margin customization services, attracting more customers and boosting profit
Last update on 2026-06-07 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.