NHTSA ID Number: 10125992
Manufacturer Communication Number: GCUS-9-3216
Summary
16087 Special Coverage. On some vehicles, the hazard flashers may turn on after the vehicle is shut down and/or they may turn on while driving. If the hazard flashers turn on after the vehicle is shut down and left unattended for a long period of time, the battery may die. This anomaly occurs due to a software issue within the switch. Dealers are to replace the hazard switch with a newly designed switch. The repairs will be made at no charge to the customer.
2 Affected Products
Vehicle
CADILLAC | XTS | 2013-2014 |
Parts
| 1 | Hazard Warning Switch | 23468237
ACDelco 23468237 GM Original Equipment Black Hazard Warning Switch
|
| 1 | Hazard Warning Switch | 23468238
ACDelco 23468238 GM Original Equipment Black Hazard Warning Switch
|
SEOCONTENT-START
Special Coverage Adjustment
16087 Hazard Warning Flashers Activation
| Subject: | 16087 — Hazard Warning Flashers Activation |
| Models: | 2013–2014 Cadillac XTS |
| Reference Number: | N16205941 | Release Date: | December 2016 |
| Revision: | 00 |
| Make | Model | Model Year | RPO | Description | |
|---|---|---|---|---|---|
| From | To | ||||
| Cadillac |
XTS | 2013 | 2014 | ||
Involved vehicles are identified on the Applicable Warranties section in GM Global Warranty Management system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs.
| Condition: | On some 2013-2014 model year Cadillac XTS vehicles, the hazard flashers may turn on after the vehicle is shut down and/or they may turn on while driving. If the hazard flashers turn on after the vehicle is shut down and left unattended for a long period of time, the battery may die. This anomaly occurs due to a software issue within the switch. |
| Special Coverage Adjustment | This special coverage covers the condition described above for a period of 6 years or 72,000 miles (115,000 km), whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership.
For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after December 2, 2016, are covered by this special coverage and must be submitted using the labor operation codes provided with this bulletin. Claims with repair orders prior to December 2, 2016, must be submitted to the Service Contract provider. |
| Correction | Dealers are to replace the hazard switch with a newly designed switch. The repairs will be made at no charge to the customer. |
Parts Information
| Quantity | Part Name | Part No. |
| 1 | Hazard Warning Switch | 23468237
ACDelco 23468237 GM Original Equipment Black Hazard Warning Switch
|
| 1 | Hazard Warning Switch | 23468238
ACDelco 23468238 GM Original Equipment Black Hazard Warning Switch
|
Note: Use the vehicle identification number (VIN) and the GM Electronic Parts Catalog (EPC) to determine which hazard warning switch to order.
Warranty Information
| Labor Code | Description | Labor Time | Trans. Type | list distribution/regions,if applicable] Net Item |
| 9900407 | Hazard Warning Switch Replacement | 0.9 | ZREG | N/A |
| 9900408 | Customer Reimbursement Approved
– For USA and Canada dealers only – For Export dealers only |
N/A
0.2 |
ZREG | * |
| 9900409 | Customer Reimbursement Denied – For USA dealers only | N/A | ZREG | ** |
* For USA and Canada: Submit the dollar amount reimbursed to the customer in Net/Reimbursement. Submit $20.00 administrative allowance in Net/Admin Allowance.
For Export: Submit the dollar amount reimbursed to the customer in Net/Reimbursement.
** Submit $10.00 administrative allowance in Net/Admin Allowance.
Service Procedure
Replace the hazard warning switch. Refer to Hazard Warning Switch Replacement in SI.
Customer Notification
General Motors will notify customers of this special coverage on their vehicle (see copy of typical customer letter included with this bulletin).
Customer Reimbursement
Customer requests for reimbursement of previously paid repairs to correct the condition described in this bulletin are to be submitted to the dealer prior to or by December 31, 2017. See General Motors Service Policies and Procedures Manual, Section 6.1.11 – Product Field Action Customer Reimbursement Procedure (USA & Canada) or local Policies and Procedures, for details.
December 2016
This notice applies to your vehicle, VIN:________________
Dear General Motors Customer:
As the owner of a 2013 or 2014 model year XTS, your satisfaction with our product is very important to us.
This letter is intended to make you aware that some 2013 and 2014 model year XTS vehicles may have a condition where the hazard flashers and turn on after the vehicle is shut down and/or may turn on while driving. If the hazard flashers turn on after the vehicle is shut down and left unattended for a long period of time, the battery may die. This anomaly occurs due to a software issue within the switch.
Do not take your vehicle to your GM dealer as a result of this letter unless you believe that your vehicle has the condition as described above.
What We Have Done: General Motors is providing owners with additional protection for the condition described above. If this condition occurs on your 2013 or 2014 model year XTS within 6 years of the date your vehicle was originally placed in service or 72,000 miles (115,000 km), whichever occurs first, the condition will be repaired for you at no charge. Diagnosis or repair for conditions other than the condition described above is not covered under this special coverage program.
What You Should Do: If you believe that your vehicle has the condition described above, repairs and adjustments qualifying under this special coverage must be performed by a General Motors dealer. You may want to contact your GM dealer to find out how long they will need to have your vehicle so that you may schedule the appointment at a time that is convenient for you. This will also allow your dealer to order parts if they are not already in stock. Keep this letter with your other important glove box literature for future reference.
Reimbursement: If you have paid for repairs for the condition described in this letter, please complete the enclosed reimbursement form and present it to your dealer with all required documents. Working with your dealer will expedite your request, however, if this is not convenient, you may mail the completed reimbursement form and all required documents to Reimbursement Department, PO Box 33170, Detroit, MI 48232-5170. The completed form and required documents must be presented to your dealer or received by the Reimbursement Department by December 31, 2017, unless state law specifies a longer reimbursement period.
If you have any questions or need any assistance, just contact your dealer or the appropriate Customer Assistance Center at the number listed below.
| Division | Number | Text Telephones (TTY) |
| Cadillac |
1-800-458-8006 | 1-800-833-2622 |
| Puerto Rico – English | 1-800-496-9992 | |
| Puerto Rico – Español | 1-800-496-9993 | |
| Virgin Islands | 1-800-496-9994 |
We are sorry for any inconvenience you may experience; however, we have taken this action in the interest of your continued satisfaction with our products.
Terry M. Inch
Executive Director
Global Connected Customer Experience
Enclosure
16087
SEOCONTENT-END
Reference Number: N16205941
Release Date: December 2016
Revision: 00
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- Some GM Genuine Parts may have formerly appeared as ACDelco GM Original Equipment (OE)
- GM Genuine Parts are designed, engineered and tested to rigorous standards, and are backed by General Motors
- GM Engineers design and validate OE parts specifically for your Chevrolet, Buick, GMC, or Cadillac vehicle
- GM regularly updates production and service part designs to integrate new materials and technologies
- Designed to deliver trouble-free, consistent performance
- Replaces Part Number: Replaces LM487 flasher relay replaces 10383321, 15764135, 10383320, 15231201, LM487, EFL-27
- Compatible with: Compatible with GM Chevrolet, GMT800 10 Pin Flasher Module Hazard Warning Flasher Relay, Compatible with Silverado Tahoe Sierra Yukon Avalanche Suburban Escalade 2003 2004 2005 2006 2007
- Note: Please check the original module before you buy, when there is a 10-pin flasher module, it should work fine, but our flasher relay is only for GMT800, not for GMT900 or other basic.
- Function: The 10-pin flasher relay can solve your over-flashing problem due to replacement LEDs and turn signals that don't light up, and it can also control the vehicle warning lights to alert pedestrians to the vehicle.
- Service: The flasher module is made of durable PP plastic housing, which can be used in harsh environments for a long time; This relay is a must-have for upgrading your vehicle's LED lights; Please feel free to contact us if you have any questions.
- Some GM Genuine Parts may have formerly appeared as ACDelco GM Original Equipment (OE)
- GM Genuine Parts are designed, engineered and tested to rigorous standards, and are backed by General Motors
- GM Engineers design and validate OE parts specifically for your Chevrolet, Buick, GMC, or Cadillac vehicle
- GM regularly updates production and service part designs to integrate new materials and technologies
- Replace Part Number:Flasher relay replace OEM parts numbers are 10383321,15764135,15231201,10383320, please check the OEM part number and make sure your part number matches this part number before buying
- Compatibility:Flasher relay compatible with 2003-2006 Silverado 1500,2003-2006 Tahoe,2003-2006 Escalade EXT,2003-2006 Avalanche 1500,2003-2007 Hummer H2, 2003-2006 Yukon,etc
- Material:Flasher relay is made of copper material for excellent conductivity,and hosing shell is adopted with durable ABS plastic which is anti-corrosion and not easy to rust for long life span
- Easy Installation:Direct OEM replacement,no wiring,splicing or tools required,old or damaged parts can be replaced directly
- Package Contents:1 pcs 10-Pin flasher relay,the product has undergone strict quality testing prior to shipping
- Wide Compatibility - Fit for2003 2004 2005 2006 Silverado Tahoe, Sierra, Yukon, Avalanche,Suburban
- High-Quality - Constructed with a high-quality composite housing that withstands harsh temperatures and conditions under the hood. Copper contacts are used where specified to ensure prolonged durability and resistance to wear and tear. All components meet exacting quality standards for reliable performance
- Enhanced Functionality - Ensures your vehicle's hazard lights and turn signals flash rhythmically and steadily. Effectively resolves issues where hazard lights or turn signals may stay solid, fail to turn on, or flash at an undesirable rate
- Easy to Install - Simple installation process: 1.Remove the panel to access the Hazard Warning/LED Turn Signal Flasher 2.Remove the old flasher 3.Install the new Hazard Warning/LED Turn Signal Flasher
- Reliable Customer Support - We are confident in the quality of our products and offer a 30-day money-back guarantee. If you are not 100% satisfied with our products, simply return it for a full-refund. Additionally, we offer premium support and a 1-year warranty for your peace of mind.
This product presentation was made with AAWP plugin.
Is this condition covered by the dealer if my car has a rebuilt title?
I would check with the dealer, but most likely not.