| “This site contains affiliate links for which OEMDTC may be compensated” |
NHTSA ID Number: 10133154
Manufacturer Communication Number: PI0868A
Summary
This preliminary informational bulletin provides information on radio recovery and reprogramming due to the radio locked up and does not respond to user input.
10 Affected Products
Vehicles
BUICK | ENCORE | 2013 |
| BUICK | LACROSSE | 2013 |
| BUICK | REGAL | 2013 |
| BUICK | VERANO | 2013 |
| CHEVROLET | CAMARO | 2013 |
| CHEVROLET | CRUZE | 2013 |
| CHEVROLET | EQUINOX | 2013 |
| CHEVROLET | MALIBU | 2013 |
| CHEVROLET | VOLT | 2013 |
| GMC | TERRAIN | 2013 |
SEOCONTENT-START
#PI0868A: Radio Locked Up and Does Not Respond to User Input – (Jan 29, 2013)
| Subject: | Radio Locked Up and Does Not Respond to User Input |
| Models: | 2013 Buick Encore, Regal, Verano |
| 2013 Buick LaCrosse (without RPO AUI) |
|
| 2013 Chevrolet Camaro, Cruze, Equinox, Volt | |
| 2013 Chevrolet Malibu (without RPO AUI) | |
| 2013 GMC Terrain | |
| Equipped with Radio RPOs UFU (w/UP9) and/or UHQ |
This PI is being revised to update Recommendation/Instructions. Please discard PI0868.
Condition/Concern
Some customers may comment that the radio does not respond and appears to be locked up.
This condition may be caused by a radio software anomaly.
Recommendation/Instructions
Technicians should first recover and then reprogram the radio.
Recover the radio following these steps:
Note: All radio settings will be lost and returned to default after this procedure is completed. Technicians should note customer settings and presets to restore them after programming had been completed.
- Turn on the vehicle and verify the radio locks up shortly after IGN-RUN; normally within 30 seconds of turning the vehicle on.
- Turn the vehicle off, remove key from ignition, open and close the driver’s door and let the vehicle go to sleep. Wait about 90 seconds after all the lights have turned off.
- Open the door, connect the MDI and recover the radio using SPS programming. Select “RAD – Radio- Programming” followed by the selection titled “Use only for PI0868: For lockup condition in UFU/UHQ radios.” Do not turn the vehicle on or press any button on the radio faceplate while programming.
- After the recovery file completes, you can turn the vehicle on and the radio should function normally.
- Technicians should proceed with a second SPS programming event, listed below, to install software into the radio to prevent this concern from happening again.
Reprogram the radio following these steps:
Important: This procedure is a USB flash drive programming event. This IS NOT a standard TIS2WEB programming event. This procedure requires a USB 2.0 flash drive. The minimum USB flash drive capacity requirement is 4 GB. The software downloaded to the USB flash drive can be used to update all vehicles involved in this bulletin.
Any existing data on the USB flash drive will be erased during the TIS2WEB-to-USB flash drive download process. To ensure important data IS NOT deleted from the USB flash drive, transfer the data from the USB flash drive onto another approved data storage device BEFORE attempting to download software from TIS2WEB.
Once the software is downloaded to the USB, DO NOT add any data to the storage device.
Note: It is essential that the TIS terminal, MDI, Tech 2 and/or Scan Tool are updated with the latest software available.
- Update the radio using a USB FLASH DRIVE and the Service Programming System (SPS) with the file available on TIS2WEB. Refer to the SPS procedures in SI.
Note: During programming, the battery voltage MUST be maintained within the proper range of 12-15 volts.
- Connect the Midtronics PSC 550 Battery Maintainer (SPS Programming Support Tool EL-49642) or an equivalent to the battery.
- Connect the MDI to the vehicle.
- Turn ON the ignition, with the engine OFF.
- Select: J-2534 MDI from the Select Diagnostic Tool and Programming Process screen.
- Select “RAD/A11 – USB File Transfer (RPO UFU / UFW / UFF / UHQ) – Programming” from the Supported Controllers screen. Refer to SI and SPS for programming instructions, if required.
- Insert a USB flash drive into the USB port of your computer. Press the REFRESH button if your USB drive IS NOT selectable in the “Available USB Drives” box.
- Select: NEXT, from the SPS Special Function screen.
- Monitor the: Progress Status bar at the bottom of the SPS Special Function screen.
Note: The files have been successfully loaded onto the USB flash drive when the Progress Status bar is completely shaded and the SPS Special Function screen displays the following message: “Remove the USB stick and insert into the vehicle USB port.”
- Remove the USB flash drive from the computer when the Progress Status bar indicates that the software download has been completed.
- Press: FINISH from the SPS Special Function screen. DO NOT wait for the Completion screen to appear on the display.
- Insert the USB flash drive into the USB port of the vehicle and on the radio select Home Screen, Config, Radio Setting, Software Version Menu, Update Radio Software.
- When the programming event has completed, turn off the ignition for 60 seconds.
- Remove the USB flash drive.
- The vehicle MUST now be calibrated.
- Return to the SPS programming screen. Select J-2534 MIDI from the Select Diagnostics Tool and Programming Process screen.
- Select RAD: Radio Programming.
- You must now select the proper choices for the build of the vehicle you are servicing. Refer to the vehicle SPID label or the vehicle build information through GWM for the specific RPOs the vehicle is equipped with.
- Once you have selected the proper vehicle options, you may initiate SPS programming.
- The radio MUST now be reset.
- Press the following radio buttons to start the update: Config>Radio Settings>Software Versions Menu>Clear and Reset Radio.
- Select “Yes” to reset the radio. Upon completion of this step, the radio is updated.
- Allow the radio to return to normal operation.
Note: The navigation radio will be returned to factory default value during this upgrade.
Warranty Information
For vehicles repaired under warranty, use:
| Labor Operation | Description | Labor Time |
| R9817* | Radio Recovery and Reprogramming with SPS | 0.6 hr |
| *This is a unique labor operation for bulletin use only. It will not be published in the Labor Time Guide. | ||
Additional Keywords:
inop, inoperative
SEOCONTENT-END
Bulletin No.: PI0868A
Date: Jan-2013
To View or Download this Document Click Here
Loading...
Reload document 
Open in new tab
Bulletin No.: PI0868A
Date: February, 2013
To View or Download this Document Click Here
Loading...
Bulletin No.: PI0868
Date: Dec-2012
To View or Download this Document Click Here
Loading...
Bulletin No.: PI0868
Date: Dec-2012
To View or Download this Document Click Here
Loading...
Bulletin No.: PI0868
Date: December, 2012
To View or Download this Document Click Here
Loading...
Reprogramming
GM Diagnostic/Programming (TIS2Web)
Approved J2534 Device with TIS2WEB can reprogram 1996 and later All GM Modules.
To obtain the latest electronic controller calibration information for your vehicle, go to https://tis2web.service.gm.com/tis2web and enter the vehicle's 17 character Vehicle Identification Number (VIN) and select 'Get CAL ID’.
You can then compare the latest part number with the actual number installed on the vehicle to determine if a reprogram is needed.
The Service Programming System (SPS) application is part of the TIS2Web system. To program an ECU, the SPS application must communicate with the vehicle control modules using the proper J2534 programming interface tool.
The following are the supported interface tools:
The Tech 2 supports model years 1996 and beyond. With the addition of the CAN Diagnostic Interface (CANdi) module, Tech 2 is fully backward compatible with current Tech 2 functionality and operates transparently when diagnosing non-CAN-equipped vehicles.
Servicing the next generation Global A vehicles will require the diagnostic software, GDS2, Global Diagnostic System 2 running on a local PC device while the MDI is connected to the vehicle. The GM MDI is the Global Diagnostic tool for future vehicles starting with Global A vehicles.
The GM MDI was introduced in the fall of 2007 for Pass-Thru programming and offers faster programming speed. It can be used to perform Pass-Thru programming on all vehicles built since 1996 and into the future. Click here to view a list of GDS supported vehicles.
- J2534 Pass-Thru Programmer: TOPDON RLink J2534 is an advanced diagnostic and reprogramming tool that support all J2534 protocols, as well as D-PDU, CAN-FD and DoIP, ensuring compatibility with a wide range of modern vehicles. It offers extensive versatility with support for over 17 major automotive brands, including Chrysler, Ford, GM, Nissan, Toyota, Honda, Subaru, Land Rover/Jaguar, Volvo, Wuling, Volkswagen, Mercedes-Benz, and BMW, and so on, enjoy dealership-level functions at your fingertips
- All-in-One OEM Diagnostics: This J2534 ECU programming tool elevates your automotive repair capabilities to new heights by delivering complete OEM diagnosis. Boasting comprehensive full-system diagnostics, intuitive repair guides, advanced ECU programming and coding, common reset services, a vast library of repair information and more, this all-in-one solution empowers technicians to effortlessly tackle complex vehicle issues with ease
- Proven Performance You Can Trust: Backed by over 10000 real vehicle tests and benefit from a wealth of practical experience, this OEM reprogramming tool guarantees stable and exceptional performance. Supported by TOPDON's dedicated technical experts with in-depth knowledge of both auto repair and J2534 Pass-Thru programming, the RLink J2534 provides prompt and professional assistance, ensuring a smooth setup and reliable compatibility
- Integrated Excellence, Always Up-to-Date: Featuring the exclusive RLink Platform to provide a streamlined experience with one-click driver installation and management, ensuring flawless integration with your OE software, maintaining the original performance quality. The built-in operation guide makes mastering OE software quick and easy, so you can get started right away. Plus, with lifetime free updates, your diagnostics will stay current with the latest drivers and innovations
- Efficiency Meets Versatility: Engineered to support three CAN channels simultaneously - CAN FD and CAN-CC included, giving you the edge in fast troubleshooting. To perfectly synchronized with the OE software, please diagnose with active subscriptions and make sure your computer system is running a compatible 64-bit Windows version (7, 8, 10 or later) to fully leverage the power of RLink J2534. *We don't provide extra OE software
- 【J2534 PROTOCOL WITH SMARTLINKC】 LAUNCH X431 PRO3S+ ELITE scan tool with newly upgraded smartlinkC V2.0. The SmartLinkC is a communication interface supporting J2534 specifications. Of course, it also can be used as a J2534 PassThru device, working together with the PC installed with the OEM diagnostic software to perform the J2534 protocol.J2534 protocol is the only solution for problems ranging from driveability and loss of power to poor fuel economy.
- 【INTELLIGENT TOPOLOGY MAP TO FASTER FULL SYSTEMS DIAGNOSIS】 X431 PRO3S+ELITE bidirectional scan tool with new-added intuitive topology mapping. Harnesses intuitive topology mapping for comprehensive visualization of the vehicle all system. It shows all available control units in different colors, the numbers of system, the scanned system, and the scan results, bringing maximum convenience & superfast speed for you to do swift diagnosis & high-level repairs.
- 【TOP HARDWARE CONFIGURATION, UPGRADED OF LAUNCH X431 PRO3S+】 LAUNCH X431 PRO3S+ELITE diagnostic scanner possess with Android 10.0 OS; CPU 4-Core Processor, 2.0 GHz. Greatly increased the speed of running multiple task. 2.4GHz/5GHz; 6300mAh/7.6V stronger battery capacity; 10.1 Inch Touchscreen with 8MP camera; AUTO VIN; 4GB+64GB storage memory; 20X faster transmission rate, save more vehicle documents and customer data; Supports 25+ Software Languages, such as EN, DE, FR, SP nd JP and so on.
- 【3000+ ACTIVE TEST/BI-DIRECTIONAL CONTROL LAUNCH SCANNER】 LAUNCH X431 PRO3S+ELITE HD automotive scanner is a cost-effective bidirectional scanner that deserves owned by every repairing DIYers and mechanics. You can easily send command signal at fingertips from the scanner to various module actuators to test component integrity and functionality in minutes or even seconds to tell if replacement or repair is needed.
- 【COMPLETE 60+ HOT RESETS, CALIBRATION, INITIALIZATION, RELEARN】 LAUNCH X431 PRO3S+ELITE SmartLinkC escaner automotriz professional enjoys 60+ special service, such as Oil Reset, ABS brake bleed, EPB, SAS, BMS, Suspension, Injector reset, Power Balance, Turbo Calibration, VGT, Transmission Adaption, Throttle Adaptation, matching and etc. rigorous on-site testing has been performed to ensure 100% availability.
- 🌐【Works with Autel Elite II Elite MS908 MS908S Pro II MS908CV II MK908P MK908 Pro II】Autel J2534 work with these tools to program ECUs on specific BM.W/ BE.NZ for specific functions. ★★NOTE: J2534 CANNOT directly work with these single devices. After you received the J2534, you HAVE TO send us both the S/N(12 digits) of your scanner MS908S(etc.) and J2534. So, technically, Autel engineers can help you bind J2534 with your devices. If need any supports, contact us via: 🚘auteldirect @ outlook. com🚘.
- 🌐【SAE J2534-1 & J2534-2 Standards】Autel MaxiFlash Elite J2534 is a fully compliant SAE J2534-1 & SAE J2534-2 (March 2006) device, which performs standard PassThru J2534 functionality: Compatible with for Toyota Techstream, Volvo VIDA, Honda HDS, Jaguar-Land Rover IDS and BM.W 3G for OEM diagnostics. Autel MaxiFlash J2534 is also specially designed to provide users with P-C communication and ECU reprogramming capabilities on any modern vehicle diagnostic bus, reliability and flexibility.
- 🌐【High-speed Transmission Speed】Autel MaxiFlash Elite Reprogramming Device J2534 supports simultaneous communication definition in J2534-1, running 3 protocols at the same time, which greatly improves reprogramming and diagnostic speed. Embedded with the ARM9 Dual-core processor (clocked up to 500MHz), which further boosts the communicating speed to save more times and win more business.
- 🌐【Multiple Devices Connected with P-C】Autel MaxiFlash Elite J2534 also supports multiple device connections to the P-C, which can operate diagnostic and reprogramming functions on more than one vehicle at the same time. Autel MaxiFlash Elite J2534 built-in wireless and data storage, which can update via Internet. It also ensures quickly reprogramming even the newest controllers.
- 🌐【Extensive Compatibility】Autel MaxiFlash J2534 is compatible with Toyota Techstream, Volvo VIDA, Honda HDS, Jaguar-Land Rover IDS and BM.W 3G for OEM diagnostics. To check compatibility, please contact 🚘auteldirect @ outlook . com🚘 directly for satisfaction-guaranteed support!
- ALL OF THE J2534 PROTOCOLS - This single unit has all of the protocols you need for your OEM J2534 reprogramming and diagnostics including the latest in DoIP and CanFD
- J2534 TECHNICAL SUPPORT - FREE for the life of the tool. Staffed by technicians who understand vehicle repair and J2534 Pass‑thru
- TOOLBOX WITH OEM APPLICATION DESCRIPTIONS - educational video tutorials and real-time news – Giving you the confidence and up-to-date knowledge to get the job done
- J2534 v05.00 API - The newest version of J2534 to give you the latest in pass-thru technology
- FUTURE PROOF WITH 4 CAN CHANNELS - Going beyond the 3 required by select Chrysler/FCA models, CarDAQ-Plus 3 also provides a 4th to meet the needs of future OEM applications
- CUSTOM-DESIGNED FOR USE WITH FORSCAN: Works with all FORScan compatible vehicles and is recommended by the FORScan Team
- DEALERSHIP-LEVEL DIAGNOSTICS: OBDLink EX supports all Ford protocols, modules, and advanced features of FORScan
- ELECTRONIC SWITCH allows FORScan to access all CAN buses simultaneously and enables advanced functions not possible with “toggle switch” adapters
- MAXIMUM THROUGHPUT -- up to 20 times faster than “toggle switch” adapters
- ROCK-SOLID CONNECTION avoids data corruption and dropped packets
- [J2534 COMPLIANT] - The Mastertech II is a J2534-1 and J2534-2 compliant VCI for OEM reprogramming and diagnostic applications
- [FULLY VALIDATED BY TOP 6 OEMS] - Mastertech II has been fully validated to operate with the top 6 OEM reprogramming applications: GM, Ford, FCA, Nissan/Infinity, Honda/Acura, and Toyota/Lexus
- [PRE-CONFIGURED] - The pre-configured wireless and wired connections make it quick and easy to connect to a vehicle from your PC (requires PC compliant with OE specifications and software)
- [RIGHT TO REPAIR] - Supports 'Right to Repair' (R2R) initiatives
- [COMPREHENSIVE KIT] - Kit includes: VCI, WiFi adapters (wireless PC to VCI), J1962 Cable (connect to vehicle), USB cable (connect to PC for firmware updates and setup), and Quick Start Guide
Last update on 2025-04-15 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.
