NHTSA ID Number: 10133154
Manufacturer Communication Number: PI0868A
Summary
This preliminary informational bulletin provides information on radio recovery and reprogramming due to the radio locked up and does not respond to user input.
10 Affected Products
Vehicles
BUICK | ENCORE | 2013 |
| BUICK | LACROSSE | 2013 |
| BUICK | REGAL | 2013 |
| BUICK | VERANO | 2013 |
| CHEVROLET | CAMARO | 2013 |
| CHEVROLET | CRUZE | 2013 |
| CHEVROLET | EQUINOX | 2013 |
| CHEVROLET | MALIBU | 2013 |
| CHEVROLET | VOLT | 2013 |
| GMC | TERRAIN | 2013 |
SEOCONTENT-START
#PI0868A: Radio Locked Up and Does Not Respond to User Input – (Jan 29, 2013)
| Subject: | Radio Locked Up and Does Not Respond to User Input |
| Models: | 2013 Buick Encore, Regal, Verano |
| 2013 Buick LaCrosse (without RPO AUI) |
|
| 2013 Chevrolet Camaro, Cruze, Equinox, Volt |
|
| 2013 Chevrolet Malibu (without RPO AUI) |
|
| 2013 GMC Terrain | |
| Equipped with Radio RPOs UFU (w/UP9) and/or UHQ |
This PI is being revised to update Recommendation/Instructions. Please discard PI0868.
Condition/Concern
Some customers may comment that the radio does not respond and appears to be locked up.
This condition may be caused by a radio software anomaly.
Recommendation/Instructions
Technicians should first recover and then reprogram the radio.
Recover the radio following these steps:
Note: All radio settings will be lost and returned to default after this procedure is completed. Technicians should note customer settings and presets to restore them after programming had been completed.
- Turn on the vehicle and verify the radio locks up shortly after IGN-RUN; normally within 30 seconds of turning the vehicle on.
- Turn the vehicle off, remove key from ignition, open and close the driver’s door and let the vehicle go to sleep. Wait about 90 seconds after all the lights have turned off.
- Open the door, connect the MDI and recover the radio using SPS programming. Select “RAD – Radio- Programming” followed by the selection titled “Use only for PI0868: For lockup condition in UFU/UHQ radios.” Do not turn the vehicle on or press any button on the radio faceplate while programming.
- After the recovery file completes, you can turn the vehicle on and the radio should function normally.
- Technicians should proceed with a second SPS programming event, listed below, to install software into the radio to prevent this concern from happening again.
Reprogram the radio following these steps:
Important: This procedure is a USB flash drive programming event. This IS NOT a standard TIS2WEB programming event. This procedure requires a USB 2.0 flash drive. The minimum USB flash drive capacity requirement is 4 GB. The software downloaded to the USB flash drive can be used to update all vehicles involved in this bulletin.
Any existing data on the USB flash drive will be erased during the TIS2WEB-to-USB flash drive download process. To ensure important data IS NOT deleted from the USB flash drive, transfer the data from the USB flash drive onto another approved data storage device BEFORE attempting to download software from TIS2WEB.
Once the software is downloaded to the USB, DO NOT add any data to the storage device.
Note: It is essential that the TIS terminal, MDI, Tech 2 and/or Scan Tool are updated with the latest software available.
- Update the radio using a USB FLASH DRIVE and the Service Programming System (SPS) with the file available on TIS2WEB. Refer to the SPS procedures in SI.
Note: During programming, the battery voltage MUST be maintained within the proper range of 12-15 volts.
- Connect the Midtronics PSC 550 Battery Maintainer (SPS Programming Support Tool EL-49642) or an equivalent to the battery.
- Connect the MDI to the vehicle.
- Turn ON the ignition, with the engine OFF.
- Select: J-2534 MDI from the Select Diagnostic Tool and Programming Process screen.
- Select “RAD/A11 – USB File Transfer (RPO UFU / UFW / UFF / UHQ) – Programming” from the Supported Controllers screen. Refer to SI and SPS for programming instructions, if required.
- Insert a USB flash drive into the USB port of your computer. Press the REFRESH button if your USB drive IS NOT selectable in the “Available USB Drives” box.
- Select: NEXT, from the SPS Special Function screen.
- Monitor the: Progress Status bar at the bottom of the SPS Special Function screen.
Note: The files have been successfully loaded onto the USB flash drive when the Progress Status bar is completely shaded and the SPS Special Function screen displays the following message: “Remove the USB stick and insert into the vehicle USB port.”
- Remove the USB flash drive from the computer when the Progress Status bar indicates that the software download has been completed.
- Press: FINISH from the SPS Special Function screen. DO NOT wait for the Completion screen to appear on the display.
- Insert the USB flash drive into the USB port of the vehicle and on the radio select Home Screen, Config, Radio Setting, Software Version Menu, Update Radio Software.
- When the programming event has completed, turn off the ignition for 60 seconds.
- Remove the USB flash drive.
- The vehicle MUST now be calibrated.
- Return to the SPS programming screen. Select J-2534 MIDI from the Select Diagnostics Tool and Programming Process screen.
- Select RAD: Radio Programming.
- You must now select the proper choices for the build of the vehicle you are servicing. Refer to the vehicle SPID label or the vehicle build information through GWM for the specific RPOs the vehicle is equipped with.
- Once you have selected the proper vehicle options, you may initiate SPS programming.
- The radio MUST now be reset.
- Press the following radio buttons to start the update: Config>Radio Settings>Software Versions Menu>Clear and Reset Radio.
- Select “Yes” to reset the radio. Upon completion of this step, the radio is updated.
- Allow the radio to return to normal operation.
Note: The navigation radio will be returned to factory default value during this upgrade.
Warranty Information
For vehicles repaired under warranty, use:
| Labor Operation | Description | Labor Time |
| R9817* | Radio Recovery and Reprogramming with SPS | 0.6 hr |
| *This is a unique labor operation for bulletin use only. It will not be published in the Labor Time Guide. | ||
Additional Keywords:
inop, inoperative
SEOCONTENT-END
Bulletin No.: PI0868A
Date: Jan-2013
To View or Download this Document Click Here
Bulletin No.: PI0868A
Date: February, 2013
To View or Download this Document Click Here
Bulletin No.: PI0868
Date: Dec-2012
To View or Download this Document Click Here
Bulletin No.: PI0868
Date: Dec-2012
To View or Download this Document Click Here
Bulletin No.: PI0868
Date: December, 2012
To View or Download this Document Click Here
Reprogramming
GM Diagnostic/Programming (TIS2Web)
Approved J2534 Device with TIS2WEB can reprogram 1996 and later All GM Modules.
To obtain the latest electronic controller calibration information for your vehicle, go to https://tis2web.service.gm.com/tis2web and enter the vehicle's 17 character Vehicle Identification Number (VIN) and select 'Get CAL ID’.
You can then compare the latest part number with the actual number installed on the vehicle to determine if a reprogram is needed.
The Service Programming System (SPS) application is part of the TIS2Web system. To program an ECU, the SPS application must communicate with the vehicle control modules using the proper J2534 programming interface tool.
The Tech 2 supports model years 1996 and beyond. With the addition of the CAN Diagnostic Interface (CANdi) module, Tech 2 is fully backward compatible with current Tech 2 functionality and operates transparently when diagnosing non-CAN-equipped vehicles.
Servicing the next generation Global A vehicles will require the diagnostic software, GDS2, Global Diagnostic System 2 running on a local PC device while the MDI is connected to the vehicle. The GM MDI is the Global Diagnostic tool for future vehicles starting with Global A vehicles.
The GM MDI was introduced in the fall of 2007 for Pass-Thru programming and offers faster programming speed. It can be used to perform Pass-Thru programming on all vehicles built since 1996 and into the future. Click here to view a list of GDS supported vehicles.
www.acdelcotds.com
- Advanced VCI Box, Industry-leading J2534 Pass-Thru Technology: This J2534 Pass-Thru Programmer is designed espically for technicians, independent shop owners, and DIY enthusiasts, enables fast, reliable computer-based programming. It supports all J2534 protocols—including the latest DoIP and CAN FD—ensuring full compatibility with both legacy and next-generation vehicles.
- High-Speed OEM-Level Diagnostics & Programming: Unlock true OEM functionality with comprehensive system diagnostics, guided troubleshooting, coding, adaptations, resets, and programming—all designed to slash repair time. This all-in-one tool eliminates the need for multiple OEM devices, boosting efficiency and cutting costs. Equipped with High-Speed USB, it delivers 10x more data per second than competing solutions
- Coverage for 17 Car Brands & Ultra Reliability: Works seamlessly for Chrysler, for Ford(Forscan), for GM, for Nissan, for Toyota, for Honda, for Subaru(SSM4), for Land Rover/Jaguar, for Volvo, for Wuling, for Volkswagen, for Mercedes-Benz, and for BMW. Backed by over 10000 real vehicle tests and benefit from a wealth of practical experience, this OEM reprogramming tool guarantees stable and exceptional performance
- User-Friendly RLink Platform & Expert Support: TOPDON’s proprietary driver management platform offers a clean interface and lifetime free updates. Access a rich library of real-world case studies to stay ahead of the curve. Backed by a support team with 10+ years of J2534 and automotive repair experience, we provide one-on-one assistance to resolve any technical issue.
- 6.6 ft USB-C Cable & Portable Storage Case: The RLink J2534 diagnostic tool features a 6.6ft USB 2.0 Cable and a 1.2 ft OBDII Extension Cable, allows to connection your computer easily outside the vehicle. The included handled carry case offers easy portability, storage, and hanging options—keeping your gear clean and ready to go, anywhere.
- J2534 Pass-Thru Programmer: TOPDON RLink J2534 is an advanced diagnostic and reprogramming tool that support all J2534 protocols, as well as D-PDU, CAN-FD and DoIP, ensuring compatibility with a wide range of modern vehicles. It offers extensive versatility with support for over 18 major automotive brands, including Chrysler, Ford, GM, Nissan, Toyota, Honda, Subaru, Land Rover/Jaguar, Volvo, Wuling, Volkswagen/Audi, Mercedes-Benz, and BMW. NOTE: Not compatible with Ford IDS diagnostic software
- All-in-One OEM Diagnostics: This J2534 ECU programming tool elevates your automotive repair capabilities to new heights by delivering complete OEM diagnosis. Boasting comprehensive full-system diagnostics, intuitive repair guides, advanced ECU programming and coding, common reset services, a vast library of repair information and more, this all-in-one solution empowers technicians to effortlessly tackle complex vehicle issues with ease. *Not compatible with 24V vehicles
- Proven Performance You Can Trust: Backed by over 10000 real vehicle tests and benefit from a wealth of practical experience, this OEM reprogramming tool guarantees stable and exceptional performance. Supported by TOPDON's dedicated technical experts with in-depth knowledge of both auto repair and J2534 Pass-Thru programming, the RLink J2534 provides prompt and professional assistance, ensuring a smooth setup and reliable compatibility
- Integrated Excellence, Always Up-to-Date: Featuring the exclusive RLink Platform to provide a streamlined experience with one-click driver installation and management, ensuring flawless integration with your OE software, maintaining the original performance quality. The built-in operation guide makes mastering OE software quick and easy, so you can get started right away. Plus, with lifetime free updates, your diagnostics will stay current with the latest drivers and innovations
- Efficiency Meets Versatility: Engineered to support three CAN channels simultaneously - CAN FD and CAN-CC included, giving you the edge in fast troubleshooting. To perfectly synchronized with the OE software, please diagnose with active subscriptions and make sure your computer system is running a compatible 64-bit Windows version (7, 8, 10 or later) to fully leverage the power of RLink J2534. *We don't provide extra OE software
- Dual WiFi & 10.1" Touchscreen: Provides a stable, high-speed wireless link 3x faster than bluetooth, and a responsive, professional interface. Topdon ONE obd2 scanner diagnostic tool ensures smooth, non-lagging diagnostic scan, boosting mechanic efficiency
- J2534 Pass-Thru Support: The included ONE VCI supports the J2534 standard, allowing it to function as a pass-thru device when paired with OEM diagnostic software.Through TOPDON’s RLink platform, technicians can perform dealer-level coding, expanding in-house capabilities without investing in multiple factory automotive scan tools
- OE Topology Mapping: Visualize the vehicle’s ECU network exactly as it’s built.Zoom, pan, and highlight specific modules to pinpoint component issues with precision.Topology mapping displays real-time communication between modules
- 50 Plus Service Functions: Covers high-demand services like ADAS calibration, DPF regen, TPMS reset, ABS bleed, and throttle adaptation.Expands your service menu, allows you to charge premium rates, and turns away zero jobs due to lack of tooling. Vehicle-specific functionality may vary
- Advaned ECU Coding: 10 of the most serviced brands in North America, including full ECU coding and flash hidden support for BMW, VW, Au-di, Benz, Porsche, Toyota, Ni ssan and more. Enables module replacement, feature customization, and personal settings with automatic backup or restore.Lets your shop safely offer high-margin customization services, attracting more customers and boosting profit
Last update on 2026-06-07 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.