NHTSA ID Number: 10126143
Manufacturer Communication Number: GCUS-9-2629
Summary
38170 – Special Coverage. The accelerator pedal can break at the stalk just below the housing due to the driver entering or exiting the vehicle with their foot resting on the accelerator pedal. If the pedal breaks, it would not be possible to operate the accelerator once the stalk has broken off. The vehicle would return to idle regardless of transmission gear position. If this condition occurs within the stated terms dealers will replace the accelerator pedal.
Condition
On some 2016 model year Buick
Cascada, 2012-2017 Buick Verano, 2014-2016 Cadillac ELR, 2010-2016 Chevrolet Cruze, 2011-2015 Chevrolet Volt, and 2011-2013 Chevrolet Orlando (Canada) vehicles, the accelerator pedal can break at the stalk just below the housing due to the driver entering or exiting the vehicle with their foot resting on the accelerator pedal. If the pedal breaks, it would not be possible to operate the accelerator once the stalk has broken off. The vehicle would return to idle regardless of transmission gear position.
Special Coverage Adjustment
This special coverage covers the condition described above for a period of 10 years or 120,000 miles (193,000 km), whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership.
For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after August 12, 2016, are covered by this special coverage and must be submitted using the labor operation codes provided with this bulletin. Claims with repair orders prior to August 12, 2016, must be submitted to the Service Contract provider.
Correction
Dealers are to inspect and if required, replace the accelerator pedal position sensor assembly. The repairs will be made at no charge to the customer.
Parts
| Quantity | Part Name | Part No. |
| 1 | Accelerator Pedal Assembly | 13252702
Sale
GM Genuine Parts 13252702 Accelerator Pedal with Position Sensor
Last update on 2026-06-10 / Affiliate links / Images from Amazon Product Advertising API |
Service Procedure
1. Verify that the accelerator pedal (1) has separated from the housing (2).
If the accelerator pedal is NOT separated from the housing, no further action is required. Inform the customer that any additional diagnosis and repairs are not covered under this special coverage.
If the accelerator pedal is separated from the housing, replace the accelerator pedal. Refer to Accelerator Pedal Position Sensor Replacement or Accelerator Pedal Replacement in SI.
22 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| BUICK | CASCADA | 2016 |
| BUICK | VERANO | 2012-2017 |
| CADILLAC | ELR | 2014-2016 |
| CHEVROLET | CRUZE | 2010-2016 |
| CHEVROLET | VOLT | 2011-2015 |
1 Associated Document
Manufacturer Communications
Special Coverage Adjustment
38170 Accelerator Pedal Stalk Fracture
Reference Number: N16203817
Release Date: August 2016
GWM Number: 2038170
Revision: 00
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SEOCONTENT-START
Special Coverage Adjustment
38170 Accelerator Pedal Stalk Fracture
Copyright 2016 General Motors. All Rights Reserved. Page 1 of 3
Reference Number: N16203817 Release Date: August 2016
GWM Number: 2038170 Revision: 00 Make Buick Buick Cadillac Chevrolet Chevrolet Chevrolet Model Cascada (USA) Verano
ELR
Cruze Volt
Orlando (Canada) Model Year From To
2016 2016
2012 2017
2014 2016
2010 2016
2011 2015
2011 2013 RPO Description Involved vehicles are identified on the Applicable Warranties section in GM Global Warranty Management system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs.
Condition On some 2016 model year Buick Cascada, 2012-2017 Buick Verano, 2014-2016 Cadillac ELR, 2010- 2016 Chevrolet Cruze, 2011-2015 Chevrolet Volt, and 2011-2013 Chevrolet Orlando (Canada) vehicles, the accelerator pedal can break at the stalk just below the housing due to the driver entering or exiting the vehicle with their foot resting on the accelerator pedal. If the pedal breaks, it would not be possible to operate the accelerator once the stalk has broken off. The vehicle would return to idle regardless of transmission gear position. Special Coverage Adjustment Correction This special coverage covers the condition described above for a period of 10 years or 120,000 miles (193,000 km), whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership.
For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after August 12, 2016, are covered by this special coverage and must be submitted using the labor operation codes provided with this bulletin. Claims with repair orders prior to August 12, 2016, must be submitted to the Service Contract provider.
Dealers are to inspect and if required, replace the accelerator pedal position sensor assembly. The repairs will be made at no charge to the customer.
Part Information
Quantity Part Name Part No.
1 Accelerator Pedal Assembly 13252702
Parts required to complete this recall are to be obtained from General Motors Customer Care and Aftersales (GMCC&A). Please refer to your “involved vehicles listing” before ordering parts. Order parts on a CSO = Customer Special Order only. DRO’s may be cancelled. All orders will be reviewed prior to being filled. Parts may have quantity limiters in effect.
Note: It is estimated that less than 0.1% of involved vehicles will require accelerator pedal assembly replacement. Do not order parts for shelf stock. Limited but sufficient quantities of the accelerator pedal assembly are currently available for order.
Warranty Information
Labor Operation 9900372
9900373 9900374
9900375 Description
Diagnostic Time Only – No Repair Required
Replace Accelerator Pedal Position Sensor (2011-2015 Chevrolet Volt, 2014-2016 Cadillac ELR)
All Other Models Add: Diagnostic Time
Customer Reimbursement Approved
Customer Reimbursement Denied – For USA dealers only
Labor Time 0.1-0.3 0.2
0.3
0.1-0.3
0.2
0.1
Trans. Type ZREG ZREG ZREG ZREG
Net Item N/A N/A * N/A * The amount identified in “Net Item” should represent the dollar amount reimbursed to the customer. Special Coverage Adjustment
38170 Accelerator Pedal Stalk Fracture Service Procedure 4570113
1. Verify that the accelerator pedal (1) has separated from the housing (2).
• If the accelerator pedal is NOT separated from the housing, no further action is required. Inform the customer that any additional diagnosis and repairs are not covered under this special coverage.
If the accelerator pedal is separated from the housing, replace the accelerator pedal. Refer to Accelerator Pedal Position Sensor Replacement or Accelerator Pedal Replacement in SI.
Courtesy Transportation – For USA & Canada
Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the warranty coverage period. See General Motors Service Policies and Procedures Manual, Section 6.1.10 – Courtesy Transportation, for details.
Customer Notification
General Motors will notify customers of this special coverage on their vehicle (see copy of typical customer letter included with this bulletin).
Customer Reimbursement
Customer requests for reimbursement of previously paid repairs to correct the condition described in this bulletin are to be submitted to the dealer prior to or by August 31, 2017. See General Motors Service Policies and Procedures Manual, Section 6.1.11 – Product Field Action Customer Reimbursement Procedure (USA & Canada) or local Policies and Procedures, for details. GM bulletins are intended for use by professional technicians, NOT a “do-it-yourselfer”. They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information. We Support Voluntary Technician Certification Page 2 of 3 Special Coverage Adjustment
38170 Accelerator Pedal Stalk Fracture August 2016
This notice applies to your vehicle, VIN: _
Dear General Motors Customer: As the owner of a 2016 model year Buick Cascada, 2012-2017 Buick Verano, 2014-2016 Cadillac ELR, 2010-2016 Chevrolet Cruze, 2011-2015 Chevrolet Volt, or 2011-2014 Chevrolet Orlando (Canada) vehicle, your satisfaction with our product is very important to us.
This letter is intended to make you aware that some 2016 model year Buick Cascada, 2012-2017 Buick Verano, 2014- 2016 Cadillac ELR, 2010-2016 Chevrolet Cruze, 2011-2015 Chevrolet Volt, or 2011-2013 Chevrolet Orlando (Canada) may have a condition where the accelerator pedal can break at the stalk just below the housing due to the driver entering or exiting the vehicle with their foot resting on the accelerator pedal. If the pedal breaks, it would not be possible to operate the accelerator once the stalk has broken off. The vehicle would return to idle regardless of transmission gear position.
Do not take your vehicle to your GM dealer as a result of this letter unless you believe that your vehicle has the condition as described above.
What We Have Done: General Motors is providing owners with additional protection for the condition described above. If this condition occurs on your GM vehicle within 10 years of the date your vehicle was originally placed in service or 120,000 miles (193,000 km), whichever occurs first, the condition will be repaired for you at no charge. Diagnosis or repair for conditions other than the condition described above is not covered under this special coverage program.
What You Should Do: If you believe that your vehicle has the condition described above, repairs and adjustments qualifying under this special coverage must be performed by a General Motors dealer. You may want to contact your GM dealer to find out how long they will need to have your vehicle so that you may schedule the appointment at a time that is convenient for you. This will also allow your dealer to order parts if they are not already in stock. Keep this letter with your other important glove box literature for future reference.
Reimbursement: If you have paid for repairs for the condition described in this letter, please complete the enclosed reimbursement form and present it to your dealer with all required documents. Working with your dealer will expedite your request, however, if this is not convenient, you may mail the completed reimbursement form and all required documents to Reimbursement Department, PO Box 33170, Detroit, MI 48232-5170. The completed form and required documents must be presented to your dealer or received by the Reimbursement Department by August 31, 2017, unless state law specifies a longer reimbursement period.
If you have any questions or need any assistance, just contact your dealer or the appropriate Customer Assistance Center at the number listed below.
Division Number Text Telephones (TTY) Buick 1-866-608-8080 1-800-832-8425
Cadillac 1-866-982-2339 1-800-833-2622
Chevrolet 1-800-630-2438 1-800-833-2438
Puerto Rico – English 1-800-496-9992
Puerto Rico – Español 1-800-496-9993
Virgin Islands 1-800-496-9994
We are sorry for any inconvenience you may experience; however, we have taken this action in the interest of your continued satisfaction with our products. Terry M. Inch Executive Director
Global Connected Customer Experience Enclosure 38170 Page 3 of 3 GLOBAL SAFETY FIELD INVESTIGATIONS DCS4148
URGENT – DISTRIBUTE IMMEDIATELY Date: August 12, 2016 Subject: 38170 – Special Coverage Accelerator Pedal Stalk Fracture Models: 2016 Buick Cascada (USA) 2012-2017 Buick Verano
2014-2016 Cadillac ELR
2010-2016 Chevrolet Cruze
2011-2015 Chevrolet Volt
2011-2013 Chevrolet Orlando (Canada) To: All Buick, Cadillac, and Chevrolet Dealers
General Motors is releasing Special Coverage 38170 today. The total number of U.S. vehicles involved is approximately 1.5 million. Please see the attached bulletin for details. It is estimated that less than 0.1% of involved vehicles will require accelerator pedal assembly replacement during the terms of this special coverage. Do not order parts for shelf stock. Limited but sufficient quantities of the accelerator pedal assembly are currently available for order. Customer Letter Mailing
The customer letter mailing will begin the week of September 5, 2016 Global Warranty Management (GWM)
The Investigate Vehicle History (IVH) screen in the GWM system will be updated August 12, 2016. END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS
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SEOCONTENT-END
This product presentation was made with AAWP plugin.
Hello! Recently brought a 2012 Buick Verano and I like it. There is a problem! I keep hearing a low noise when I step on the accelerator peddling after the car has been parked with engine off and I go from reverse to drive. Its almost like a low clicking noise that I can feel with my right foot. It only happens during take off after the car has been sitting but its irritating and I need to find out the problem. Any suggestions!
I would take it to a shop, and have them try to duplicate your condition, maybe they can find whats making the noise.
Hello this morning I turned on my 2013 Chevy Cruze, and it started fine however when I started to drive it, all of a sudden a message came up saying “Engine Power is Reduced”, followed by a message about the stabili track, followed by a check engine light. My car was then very hard to drive, would not accelerate much. I turned my car off and when I restarted it those issues went away, but my check engine light was still on. Is this gas pedal the fix? I just got this car a few months ago from Chevy dealership.
No, you have another issue, you need you car scanned for DTC’s to figure out your issue.