NHTSA ID Number: 10137256
Manufacturer Communication Number: PI1314A
Summary
This preliminary informational bulletin provides repair information to correct a customer concern of a front body creak/pop type noise (located in the front passenger foot well area) noticed when turning the steering wheel when the vehicle is stationary or during slow speed maneuvers.
4 Affected Products
Vehicles
Parts Information
| Rivet | 2 | 11519023 No products found. |
| Crest “Black Majik” Adhesive Kit | 1 | CB-M1 |
| Crest “Jet Black” Adhesive Kit | 1 | CE-JB |
SEOCONTENT-START
| Subject: | Creak/Pop Type Noise from Right Front of Vehicle During Low Speed Maneuvers |
| Models: | 2014-2015 Chevrolet Equinox |
| 2014-2015 GMC Terrain | |
| All Built Prior to August 5, 2014 | |
| Attention: | This PI also applies to any of the above models that may be Export vehicles. |
Condition/Concern
Some customers may comment on a front body creak/pop type noise when turning the steering wheel when the vehicle is stationary or during slow speed maneuvers. This noise is located in the front passenger foot well area.
This condition may be caused by an insufficiently tightened cradle mount bolt or two out of position spot welds within the front right frame rail.
Recommendation/Instructions
Use the following steps to diagnose and correct the condition:
- Road test the vehicle to verify the condition.
- Raise the vehicle. Refer to Lifting and Jacking the Vehicle in SI.
- Check the front suspension crossmember to body mounting bolts. if the torque is less than the published 155 Nm (114 lb ft) specifications, replace the body mounting bolts with NEW bolts before obtaining to prescribed torque.
- Road test the vehicle and determine if the condition is corrected.
- If the condition is corrected, the repair is complete.
- If the noise is still present, continue to the next step.
- Remove the right front seat. It is not necessary to completely remove the seat from the vehicle. Fold the right rear seat down and place the seat assembly on the cargo floor. Refer to Driver or Passenger Seat Removal and Installation in SI.
- Remove the right side console trim plate. Refer to Front Floor Console Trim Plate Replacement in SI.
- Remove the right front hinge pillar trim. Refer to Body Hinge Pillar Trim Panel Replacement in SI.
- Fold back the right front carpet but do not remove the carpet from the vehicle.
- Remove the HVAC blower motor. Refer to Blower Motor Replacement in SI.
- Remove the body plug. Save the plug as it will be reused.
- Using a gasket scraper, remove the sound deadener material from the repair area as shown.
- Measure up from the body hole 90 mm (3.5 in) (1). Create a cross car line (2).
- Measure up from that line an additional 50 mm (2.0 in) (1). Create a second cross car line (2).
- From the center mark, measure 45 mm (1.75 in) in both directions (1). Create two lines connecting the cross car lines.
- Using a cut off wheel, cut along both cross car lines and the inboard connecting line.
- Bend the tab back revealing the two spot welds as shown.
- Create two drill locations 6 mm (0.25 in) down from the edge of the metal.
- Locate the inboard mark slightly to the left of the spot weld.
- Locate the outboard mark above the spot weld.
- Center punch the drill locations.
- Drill two 0.25 in holes.
- Prepare a small quantity of *Crest Industries CB-M1 “Black Majik” 10 minute adhesive. Follow the manufacturers instructions for prepping cartridge and dispensing adhesive.
- Prepare a quantity of Crest Industries CE-JB “Jet Black” 1.5 minute adhesive. Follow the manufacturers instructions for prepping cartridge and dispensing adhesive. Coat the edges of the metal tab and opening.
- Bend the tab back into position and add additional CE-JB “Jet Black” adhesive to the joint. Hold in position while the material cures.
- Reinstall and seal the body plug.
- Prepare a quantity of Crest Industries CB-M1 “Black Majik” adhesive and apply to the complete area. Using a plastic spreader, coat the complete area.
- Prepare 3 150 mm (6.0 in) long strips of fiberglass mesh tape.
- Install the tape cross car in the vehicle overlapping the complete area. Use a small brush to saturate the tape with adhesive.
- Apply an additional coat of Crest Industries CB-M1 “Black Majik” adhesive. Use a plastic spreader to smooth the repair area.
- Reinstall the HVAC blower motor. Refer to Blower Motor Replacement in SI.
- Reinstall the carpet, right side console trim plate, right hinge pillar trim and the seat. Refer to the appropriate SI procedures listed above.
*We believe these sources and their products to be reliable. There may be additional manufacturers of such material. General Motors does not endorse, indicate any preference for or assume any responsibility for the products from these firms or for any such items which may be available from other sources
Parts Information
The adhesive material, fiberglass mesh tape and brushes can be ordered directly from Crest Industries Inc. at 1 (800) 822-4100. Canadian Dealers: Call J-2 Products (Crest Distributor) at 1-888-880-0025 or 416-665-1404, 8:00 am – 5:00 pm ET.
| Part Number | Description | Material Allowance |
| 11519023 No products found. |
Rivet | 2 |
| *CB-M1 | Crest “Black Majik” Adhesive Kit | 1 |
| *CE-JB | Crest “Jet Black” Adhesive Kit | 1 |
Warranty Information
For vehicles repaired under warranty, use:
| Labor Operation | Description | Labor Time |
| 1480368* | Install Two Structural Rivets To Frame Rail | 1.7 hrs |
| *This is a unique Labor Operation for Bulletin use only. It will not be published in the Labor Time Guide. | ||
SEOCONTENT-END
Bulletin No.: PI1314A
Date: Nov-2015
To View or Download this Document Click Here
Bulletin No.: PI1314
Date: September, 2014
To View or Download this Document Click Here
Bulletin No.: PI1314
Date: September, 2014
To View or Download this Document Click Here
Bulletin No.: PI1314
Date: September, 2014
To View or Download this Document Click Here
Bestseller No. 1
ZQZ 970Pcs Aluminum Pop Rivets with Washer Assortment Kit, 14 Sizes Silver Rivets with 3/32" 1/8" 5/32" 3/16" Blind Rivets, Assorted Pop Rivets Set
- 970 Pcs Rivet Set: Our silver pop rivets assortment kit has 640pcs aluminum pop rivets in 14 different sizes and 330pcs silver washers in 4 different sizes for a wide range of uses. The pop rivets assortment kit includes 3/32 inch, 1/8 inch, 5/32 inch, and 3/16 inch blind rivets with matching washers for precise fitting
- High-Quality Materials: Our pop rivets are made of high-quality aluminum and steel, which gives them high strength, durability and corrosion resistance, ensuring these blind rivets have a great performance and a long service life
- Convenient Storage: The aluminum pop rivet kit comes in a storage case with a size sticker for easy access and organization. The 14 different sizes of pop rivets are individually stowed by type in an easy to carry clear case. It is easy to store and use, so that the pop rivets and washers will not be lost or mixed up during use
- Easy Installation: Our blind rivets have a smooth surface, are strong and handy, allow for single-sided installation, with 14 most commonly used sizes making them ideal for tight spaces and hard-to-reach areas. Made from aluminum and steel material, you don't need to worry about them rusting and breaking. These pop rivets are durable with no deformation
- Wide Application: Our aluminum pop rivets are perfect for metal, automotive, and various DIY projects requiring sturdy and secure fastening to ensure a secure and stable connection. You can use these blind rivets indoors and outdoors
Bestseller No. 2
Pressure Rivet Nut Tool Kit, 430Pcs Aluminum Rivet Nut Combination (M8/M6/M5/M4/M3), Suitable for Furniture, Decoration, Automotive, Marine and Industrial Applications
- Dear Customer, we have recently received feedback from some users regarding issues with thread stripping during installation. To prevent any disruption to your work and to save your valuable time, we would like to inform you that this rivet nut is manufactured from 6061 aluminum. Rivet nuts made from 6061 aluminum are characterized by their soft and lightweight nature, making them extremely easy to rivet; you need only apply very slight pressure to complete the riveting process. Applying excessive pressure, however, will result in the threads stripping.
- Although rivet nuts made from 6061 aluminum alloy possess lower tensile strength than those made of carbon steel or stainless steel, they offer distinct advantages, such as ease of riveting and installation, as well as excellent rust and corrosion resistance. If you require high-strength rivet nuts, we recommend choosing those made from carbon steel or stainless steel. Our ASKWAY store on Amazon offers comprehensive rivet nut tool kits available in carbon steel, stainless steel, and aluminum options. Selecting the appropriate rivet nut material for your specific needs is of paramount importance.
- [About this project]: This rivet nut tool kit includes 1pc set rivet nut installer, which provides 5 metric thread sizes of embedded rivet nuts, including: 160pcsM3×0.5, 110pcsM4×0.7, 70pcsM5×0.8, 70pcsM6×1.0, 20pcsM8×1.25, a total of 430pcs of rivet nuts, which can meet your various daily needs.
- 【Wide Application】: Rivet nuts are commonly used fastener products in our tool room. When you need it, it will bring you a lot of convenience. Embedded rivet nuts provide a firm connection for screws and bolts in your home decoration and industrial applications. They are widely used in home appliances, car repairs, furniture, metal doors and windows, home decoration, sheet metal assembly and industrial applications.
- [After-sales Service]: Our team focuses on the research and development, production and sales of fasteners. We are confident in the quality of our rivet embedded nuts and provide long-term service. If you encounter any problems during use, please contact online customer service and our team will provide you with a solution as soon as possible.
SaleBestseller No. 3
200Pcs 3/16" x 3/8" Black Pop Rivets with Washer Assortment Kit, 4.8 x 10mm Aluminum Blind Rivets, Stainless Steel Washers, Aluminum Grip and Steel Mandrel, for Metal/Automotive/Furniture/Instruments
- 【Product Dimension】--Head Diameter: 3/16"(4.8mm), Grip Length: 3/8"(10mm), Flange Diameter: 11/32"(9mm).
- 【Quality Material】-- Our domed-head blind rivets are made of high-quality aluminum caps and steel core, with excellent corrosion and acid resistance, light weight, and long service life. 304 stainless steel washers ensure durability in any environment.
- 【Easy to Use】-- Our blind rivets have a smooth surface and sturdy structure, perfectly matching the rivet gun; Easy to install, they are used to join materials with no access to the back or blind side; Additional 304 stainless steel washers provide extra support when riveting soft materials or irregular surfaces to ensure reliability and safety.
- 【Package Includes】-- Each package includes 100Pcs 3/16" x 3/8" Black Pop Rivets and 100Pcs Washers. there is enough quantity to your usage needs, and transparent plastic boxes are provided for storage.
- 【Widely Application】-- Our Pop rivets and washers kit is suitable for indoor and outdoor use and is a must-have for DIY enthusiasts, craftsmen, and professionals; Use them to experience easy riveting and sturdy fastening.
Bestseller No. 4
ZQZ 70 Pcs 1/4 Inches Pop Rivets Assortment Kit - 4 Sizes Aluminum Rivets 1/4" x (3/8", 1/2", 5/8", 1"), Blind Rivets for Metal, Dome Head rivet kit
- Product Specifications: 1/4” pop rivets assortment kit including 22pcs 1/4” x 3/8”, 18pcs 1/4” x 1/2”, 15pcs 1/4” x 5/8”, 15pcs 1/4” x 1”, for a total of 70 pcs
- High-Quality Materials: Our 1/4” rivets are made of high-quality aluminum and steel, which gives them high strength, durability and corrosion resistance, ensuring these blind rivets have a great performance and a long service life
- Convenient Storage: All 1/4” aluminum rivets are stored in a portable transparent case. Rivets of different sizes are kept separately in plastic bags, designed for easy access and use, ensuring rivets won't get lost or mixed up during operation
- Easy Installation: Our blind rivets have a smooth surface, are strong and handy, allow for single-sided installation, making them ideal for tight spaces and hard-to-reach areas. Made from aluminum and steel material, you don't need to worry about them rusting and breaking. These pop rivets are durable with no deformation
- Wide Application: Our aluminum pop rivets are perfect for metal, automotive, and various DIY projects requiring sturdy and secure fastening to ensure a secure and stable connection. You can use these blind rivets indoors and outdoors
Bestseller No. 5
Pop Rivets Assortment Kit - 200 Pcs Aluminum Blind Rivets,8 Sizes
- Pop Rivets Size: This aluminum blind rivets assortment kit includes 40pcs 1/8" x 1/4", 40pcs 1/8" x 5/16", 30pcs 1/8" x 3/8", 30pcs 1/8" x 1/2", 15pcs 3/16" x 1/4", 15pcs 3/16" x 5/16", 15pcs 3/16" x 1/2" and 15pcs 3/16" x 5/8".
- Premium-Quality: The pop rivets are made of aluminum grip and steel mandrel. With high-performance corrosion resistance and acid resistance, they are strong and durable.
- Wide Application: The aluminum blind rivets are very suitable for indoor and outdoor use. That can be applied in various projects such as home improvement, repair of boats, cars, electrical appliances, furniture, and other DIY projects, etc.
- Stay Organized: The pop rivets assortment kit comes in a storage box that can be used to keep all the aluminum rivets neatly organized for easy access when needed.
- Quality Commitment: We stand behind the quality of our products. If for any reason you are not satisfied with your purchase, please contact us. We provide a 60-day money-back and 12-month warranty. 100% Satisfaction Guarantee for risk-free shopping! Report incorrect product information.
Last update on 2026-05-27 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.
We have this exact same problem on a 2014 Buick Enclave but can’t find a bulletin like this for our vehicle. Have others with a Traverse, Enclave, or Acadia reported this issue?