Seatbelt Warning Lights and Chimes with Seatbelt Buckled – 2003-2015 Buick Cadillac Chevrolet GMC Saturn

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Copyright 2015 General Motors. All Rights Reserved.
Service Bulletin
Bulletin No.:
Date:
14635
September 2015
SPECIAL COVERAGE
SUBJECT: Special Coverage Adjustment Seatbelt Warning Lights and Chimes with
Seatbelt Buckled
MODELS: 2010 Buick Enclave
2010 Cadillac SRX
2003-2015 Chevrolet Express with Power Seat Adjust-Driver 6 Way (RPO AG1)
2009-2010 Chevrolet Colorado
2010 Chevrolet Equinox, Malibu, Traverse
2009-2010 GMC Canyon
2010 GMC Acadia, Terrain
2003-2015 GMC Savana with Power Seat Adjust-Driver 6 Way (RPO AG1)
2010 Saturn Outlook
CONDITION
On some 2003-2015 model year Chevrolet Express and GMC Savana vehicles equipped with
power seat adjust Driver 6 Way (RPO AG1), and 2009-2010 model year Chevrolet Colorado and
GMC Canyon; 2010 model year Buick Enclave, Cadillac SRX, Chevrolet Equinox, Chevrolet Malibu,
Chevrolet Traverse, GMC Acadia, GMC Terrain, and Saturn Outlook vehicles, the seatbelt warning
light and chime audible warnings may illuminate while the seatbelt is buckled.
SPECIAL COVERAGE ADJUSTMENT
This special coverage covers the condition described above for a period of 10 years or 120,000
miles (193,000 km), whichever occurs first, from the date the vehicle was originally placed in service,
regardless of ownership.
Dealers are:
1) To replace the seatbelt buckle assembly as needed on some 2009-2010 model year
Chevrolet Colorado and GMC Canyon, 2010 model year Buick Enclave, Cadillac SRX,
Chevrolet Equinox, Chevrolet Malibu, Chevrolet Traverse, GMC Acadia, GMC Terrain,
and Saturn Outlook vehicles.
2) To add anti-abrasion tape on the harness to protect the wires as Part of Assembly (POA)
of the seat harness, and/or re-route the seatbelt buckle wire, and/or replace the seatbelt
buckle, if necessary, on some 2003-2015 model year Chevrolet Express and GMC
Savana vehicles equipped with power seat adjust Drive 6 Way (RPO AG1). The repairs
will be made at no charge to the customer.
For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after
September 29, 2015, are covered by this special coverage and must be submitted using the labor
operation codes provided with this bulletin. Claims with repair orders prior to September 29, 2015,
must be submitted to the Service Contract provider.
Page 2 September 2015 Bulletin No.: 14635
VEHICLES INVOLVED
All involved vehicles are identified by Vehicle Identification Number on the Applicable Warranties
section in GM Global Warranty Management system. Dealership service personnel should always
check this site to confirm vehicle involvement prior to beginning any required inspections and/or
repairs. It is important to routinely use this tool to verify eligibility because not all similar vehicles
may be involved regardless of description or option content.
PART INFORMATION
Parts required to complete this special coverage are to be obtained from General Motors Customer
Care and Aftersales (GMCCA).
Part Number Description Quantity/Vehicle
*19257779 Driver or Passenger Buckle – Black 1
19209515 Driver or Passenger Buckle – Ebony 1
19209516 Driver or Passenger Buckle – Lt Titanium 1
19209517 Driver or Passenger Buckle – Cashmere 1
19209518 Driver or Passenger Buckle – Dk. Titanium 1
19258559 Driver Buckle – Black 1
19258561 Driver Buckle – Titanium 1
19258565 Driver Buckle – Black 1
19258566 Driver Buckle – Shale 1
19258567 Driver Buckle – Titanium 1
19258562 Passenger Buckle – Black 1
19258563 Passenger Buckle – Titanium 1
19258564 Passenger Buckle – Shale 1
19208285 Passenger Buckle – Ebony 1
19208286 Passenger Buckle – Titanium 1
19208287 Passenger Buckle – Cocoa 1
19208288 Driver Buckle – Ebony 1
19208289 Driver Buckle – Titanium 1
19208290 Driver Buckle – Cocoa 1
19210349 Driver or Passenger Buckle – Ebony 1
19210350 Driver or Passenger Buckle – Cocoa 1
19258614 Driver Buckle – Ebony 1
19258613 Passenger Buckle – Ebony 1
19300342 Driver Buckle – Neutral 1
19300343 Driver Buckle – Grey/Pewter 1
19258471 Driver Buckle – Neutral 1
19258472 Driver Buckle – Grey/Pewter 1
19260272 Delphi Seat Belt Retrofit KIT Neutral 1
19260273 Delphi Seat Belt Retrofit KIT Grey/Pewter 1
**Obtain from
Kent
Automotive
WOVEN POLYESTER ELECTRICAL TAPE (PET)
PART NUMBER 1089482 (preferred) or EQUIVALENT
ANTI-ABRASION TAPE OR ELECTRICAL TAPE
As Required
(Submit as Net
Item)
* Use this part number for Equinox and Terrain vehicles. The EPC will be updated in the near future
to reflect this change.
** To obtain the PET electrical tape, contact Kent Automotive at 1-888-YES-KENT (1-888-937-
5368) and request the special order part number 1089482.
Page 3 September 2015 Bulletin No.: 14635
SERVICE PROCEDURE
Procedure for All Vehicles except Express and Savana
1. Verify that the front seat belt buckle requires replacement. Refer to the appropriate diagnostic
information in SI.
If the front seat belt buckle does NOT require replacement, no further action is required.
Inform the customer that any additional diagnosis and repairs are not covered under this
special coverage.
If the seat belt buckle requires replacement, refer to Front Seat Belt Buckle Replacement in
SI.
SERVICE PROCEDURE
Procedure for Express and Savana Vehicles
1. Place the power driver seat in the full up position.
2. Remove the driver seat and riser. Refer to Seat Riser Replacement in SI.
3. Place the seat upside down on a suitable work table, use care to not damage the seating area
of the seat.
4259161
4. Disconnect the seat belt buckle wiring harness from the main seat wiring harness, exposing
the wiring harness for inspection.
4259162
Page 4 September 2015 Bulletin No.: 14635
5. Inspect the seat belt buckle wiring harness for damage.
If the seat belt buckle wiring harness is not damaged, do not reconnect the harness,
proceed to the next numbered step.
If the seat belt buckle wiring harness is damaged, replace the seat belt buckle assembly.
Refer to Front Seat Belt Buckle Replacement in SI. Do not connect the new seat belt buckle
harness to the seat harness.
4259163
6. Release the seat wiring harness fasteners from the seat base.
4259164
7. Position the seat wiring harness to allow for inspection for damage.
If the wiring is damaged, repair the wiring as required. Refer to Splicing Copper Wire Using
Splice Sleeves in SI.
If the wiring is not damaged, proceed to the next numbered step.
Page 5 September 2015 Bulletin No.: 14635
4259165
4259167
4259168
Note: If the harness forward of the break out is not wrapped, continue the tape onto that area
also.
8. Wrap the power seat harness with two layers of woven polyester electrical tape on the section
shown.
Page 6 September 2015 Bulletin No.: 14635
4259170
Note: Replace the wire harness retainer if it is damaged or does not retain the harness.
9. Reinstall the seat harness, ensure the fasteners are securely locked to the seat frame.
4259172
4259173
10. Route the seat belt buckle harness as shown.
Page 7 September 2015 Bulletin No.: 14635
4259161
11. Connect the seat belt buckle harness to the seat harness.
4259174
12. Reinstall the belt buckle harness retainer to the metal tab on the seat frame.
13. Reinstall the driver seat and riser. Refer to Seat Riser Replacement in SI.
14. Verify the condition is corrected. If the condition is not corrected, and the seat belt buckle was
not replaced in step #5, replace the effected seat belt buckle. Refer to Front Seat Belt Buckle
Replacement in SI.
15.
CUSTOMER REIMBURSEMENT – For US
Customer requests for reimbursement of previously paid repairs to correct the condition described
in this bulletin are to be submitted to the dealer by October 31, 2016, unless otherwise specified by
state law. If this is not convenient for the customer, the customer may mail the completed Customer
Reimbursement Request Form and all required documents to the GM Customer Assistance Center.
Repairs must have occurred within the 10 years of the date the vehicle was originally placed in
service, or 120,000 miles, whichever occurs first.
All reasonable and customary costs to correct the condition described in this bulletin should
be considered for reimbursement. Any questions or concerns should be reviewed with your
GM representative prior to processing the request.
When a customer requests reimbursement, they must provide the following:
Page 8 September 2015 Bulletin No.: 14635
A completed Customer Reimbursement Request Form. This form is mailed to the customer
or can be obtained through GM GlobalConnect.
The name and address of the person who paid for the repair.
Paid receipt confirming the amount of the repair expense, a description of the repair, and
the person or entity performing the repair.
IMPORTANT: GM requires dealers to approve or deny a reimbursement request within 30 days of
receipt. If a reimbursement request is approved, the dealer should immediately issue a check to
the customer and submit an appropriate warranty transaction for the incurred expense. If a
reimbursement request is denied, the dealer MUST provide the customer with a clear and concise
explanation, in writing, as to why the request was denied. The bottom portion of the Customer
Reimbursement Request Form may be used for this purpose. If the denial was due to missing
documents, the customer can resubmit the request when the missing documents are obtained, as
long as it is still within the allowed reimbursement period.
Warranty transactions for customer reimbursement of previously paid repairs are to be submitted
as required by GM Global Warranty Management. Additional information can also be found in
Warranty Administration Bulletin 11-00-89-004.
CUSTOMER REIMBURSEMENT – For Canada and Export
Customer requests for reimbursement of previously paid repairs to correct the condition described
in this bulletin are to be submitted to the dealer prior to or by October 31, 2016. Repairs must have
occurred within the 10 years of the date the vehicle was originally placed in service, or 193,000
kilometers, whichever occurs first.
When a customer requests reimbursement, they must provide the following:
– Proof of ownership at time of repair.
– Original paid receipt confirming the amount of unreimbursed repair expense(s) (including
Service Contract deductibles), a description of the repair, and the person or entity performing
the repair.
All reasonable and customary costs to correct the condition described in this bulletin should be
considered for reimbursement. Any questions or concerns should be reviewed with your GM
representative prior to processing the request.
COURTESY TRANSPORTATION For US and Canada
The General Motors Courtesy Transportation program is intended to minimize customer
inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited
Warranties. The availability of courtesy transportation to customers whose vehicles are within the
warranty coverage period and involved in a product program is very important in maintaining
customer satisfaction. Dealers are to ensure that these customers understand that shuttle service
or some other form of courtesy transportation is available and will be provided at no charge. Dealers
should refer to the General Motors Service Policies and Procedures Manual for Courtesy
Transportation guidelines.
Page 9 September 2015 Bulletin No.: 14635
WARRANTY TRANSACTION INFORMATION
Submit a transaction using the table below. All transactions should be submitted as a ZREG
transaction type, unless noted otherwise.
For Use With Vehicles Still Covered Under Applicable New Vehicle Limited Warranties
Labor
Code Description
Labor
Time
Net
Item
6480238 Front Seat Belt Buckle – Customer Concern Not Duplicated
(Express and Savana Only)
0.1-0.3 N/A
6480248 Inspect and Reroute Seat Wiring Harness, Includes Install
Protective Tape to Harness (Includes Seat Remove and
Reinstall, Express and Savana Only)
0.6 *
6440020 Front Seat Belt Buckle Replacement Except Pretensioner
(Express and Savana Only)
0.2 N/A
Front Seat Belt Buckle Replacement With Pretensioner,
Includes: Time for proper deployment and disposal.
(Express and Savana Only)
0.5 N/A
Note: For reimbursements on vehicles covered under warranty, refer to the Policies and Procedures
Manual.
*
electrical tape needed to perform the required repairs, not to exceed $0.66 USD/CAD.
For Use With Vehicles No Longer Covered Under Applicable New Vehicle Limited
Warranties
Labor
Code Description
Labor
Time
Net
Item
9900254 Front Seat Belt Buckle Customer Concern Not Duplicated 0.1-0.3 N/A
9900255 Inspect and Reroute Seat Wiring Harness, Includes Install
Protective Tape to Harness (Includes Seat Remove and
Reinstall, Express and Savana Only)
0.6 *
9900256 Front Seat Belt Buckle Replacement:
Express and Savana Except With Pretensioner
Express and Savana With Pretensioner, Includes: Time for
proper deployment and disposal.
Acadia, Enclave, Outlook, Traverse
Colorado, Canyon, Equinox, Malibu, Terrain
SRX
0.2
0.5
0.5
0.4
0.6
N/A
9900257 Customer Reimbursement Approved 0.2 **
9900258 Customer Reimbursement Denied – For US dealers only 0.1 N/A
Note: To avoid having to “H” route the customer reimbursement transaction for approval, it must
be submitted prior to the repair transaction.
*
electrical tape needed to perform the required repairs, not to exceed $0.66 USD/CAD.
Page 10 September 2015 Bulletin No.: 14635
**
customer.
CUSTOMER NOTIFICATION
General Motors will notify customers of this special coverage on their vehicles (see copy of typical
customer letter included with this bulletin – actual divisional letter may vary slightly).
GM bulletins are intended for use by professional technicians, NOT a “do-it-yourselfer”. They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO
NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer/retailer for information on
whether your vehicle may benefit from the information.
We Support
Voluntary Technician
Certification
Page 11 September 2015 Bulletin No.: 14635
October 2015
This notice applies to your vehicle, VIN: _____________________________________
Dear General Motors Customer:
As the owner of a 2003-2015 model year Chevrolet Express or GMC Savana vehicle equipped
with power seat adjust Driver 6 Way, or 2009-2010 model year Chevrolet Colorado or GMC
Canyon; or 2010 model year Buick Enclave, Cadillac SRX, Chevrolet Equinox, Chevrolet Malibu,
Chevrolet Traverse, GMC Acadia, GMC Terrain, or Saturn Outlook vehicle, your satisfaction with
our product is very important to us.
This letter is intended to make you aware that some 2003-2015 model year Chevrolet Express
and GMC Savana vehicles equipped with power seat adjust Driver 6 Way, and 2009-2010
model year Chevrolet Colorado and GMC Canyon; and 2010 model year Buick Enclave, Cadillac
SRX, Chevrolet Equinox, Chevrolet Malibu, Chevrolet Traverse, GMC Acadia, GMC Terrain, and
Saturn Outlook vehicles may have a condition where the seatbelt warning light and chime audible
warnings may illuminate while the seatbelt is buckled.
Do not take your vehicle to your GM dealer as a result of this letter unless you believe that
your vehicle has the condition as described above.
What We Have Done: General Motors is providing owners with additional protection for the
condition described above. If this condition occurs on your 2003-2015 model year Chevrolet
Express or GMC Savana vehicle equipped with power seat adjust Driver 6 Way, or 2009-2010
model year Chevrolet Colorado or GMC Canyon; or 2010 model year Buick Enclave, Cadillac
SRX, Chevrolet Equinox, Chevrolet Malibu, Chevrolet Traverse, GMC Acadia, GMC Terrain, or
Saturn Outlook vehicle within 10 years of the date your vehicle was originally placed in service or
120,000 miles (193,000 km), whichever occurs first, the condition will be repaired for you at no
charge. Diagnosis or repair for conditions other than the condition described above is not
covered under this special coverage program.
What You Should Do: If you believe that your vehicle has the condition described above, repairs
and adjustments qualifying under this special coverage must be performed by a General Motors
dealer. You may want to contact your GM dealer to find out how long they will need to have your
vehicle so that you may schedule the appointment at a time that is convenient for you. This will
also allow your dealer to order parts if they are not already in stock. Keep this letter with your
other important glove box literature for future reference.
Reimbursement: If you have paid for repairs for the condition described in this letter, please
complete the enclosed reimbursement form and present it to your dealer with all required
documents. Working with your dealer will expedite your request, however, if this is not
convenient, you may mail the completed reimbursement form and all required documents to
Reimbursement Department, PO Box 33170, Detroit, MI 48232-5170. The completed form and
required documents must be presented to your dealer or received by the Reimbursement
Department by October 31, 2016, unless state law specifies a longer reimbursement period.
If you have any questions or need any assistance, just contact your dealer or the appropriate
Customer Assistance Center at the number listed below.
Page 12 September 2015 Bulletin No.: 14635
Division Number Text Telephones
(TTY)
Buick 1-800-521-7300 1-800-832-8425
Cadillac 1-800-458-8006 1-800-833-2622
Chevrolet 1-800-222-1020 1-800-833-2438
GMC 1-800-462-8782 1-888-889-2438
Saturn 1-800-553-6000 1-800-833-6000
Guam 65-6267-1752
Puerto Rico English 1-800-496-9992
Puerto Rico Español 1-800-496-9993
Virgin Islands 1-800-496-9994
We are sorry for any inconvenience you may experience; however, we have taken this action in
the interest of your continued satisfaction with our products.
Terry M. Inch
Executive Director
Global Connected Customer Experience
Enclosure
14635

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