NHTSA ID Number: 10113912
Manufacturer Communication Number: PIC6116A
Summary
This Preliminary Information communication provides information to the technician about some vehicles that may have a concern of Bluetooth music skipping. This condition is a normal operating characteristic of the vehicle. Streaming music through Bluetooth uses a lot of the radio’s processing resources. If the radio is also dedicating a large amount of resources to other applications such as navigation, booting, or XM Weather the Bluetooth audio may hesitate/skip as the system is being heavily loaded.
52 Affected Products
Vehicles
| BUICK | CASCADA | 2016 |
| BUICK | ENCORE | 2013-2015 |
| BUICK | LACROSSE | 2012-2015 |
| BUICK | REGAL | 2012-2016 |
| BUICK | VERANO | 2012-2016 |
| CHEVROLET | CAMARO | 2012-2015 |
| CHEVROLET | CAPRICE | 2014-2016 |
| CHEVROLET | CRUZE | 2012-2016 |
| CHEVROLET | EQUINOX | 2012-2016 |
| CHEVROLET | MALIBU | 2013-2016 |
| CHEVROLET | ORLANDO | 2013 |
| CHEVROLET | SS | 2014-2016 |
| CHEVROLET | VOLT | 2012-2015 |
| GMC | TERRAIN | 2012-2016 |
SEOCONTENT-START
#PIC6116A: Bluetooth Audio Skipping At Times – (Mar 4, 2016)
| Subject: | Bluetooth Audio Skipping At Times |
| Models: | 2012-2015 Buick LaCrosse, Regal, Verano |
| 2013-2016 Buick Cascada, Encore | |
| 2012-2015 Chevrolet Camaro, Volt, Orlando (Canada Only) | |
| 2012-2016 Chevrolet Cruze, Equinox | |
| 2013 Chevrolet Malibu Eco | |
| 2014-2016 Chevrolet Malibu | |
| 2012-2016 GMC Terrain | |
| 2014-2016 Chevrolet SS, Caprice PPV | |
| Equipped with RPO UFU w/UP9 or UHQ |
This PI was superseded to update Model Years. Please discard PIC6116.
Condition/Concern
A customer may comment that the audio is skipping while streaming music using Bluetooth.
Recommendation/Instructions
Streaming music through Bluetooth uses a lot of the radio’s processing resources. If the radio is also dedicating a large amount of resources to other applications such as navigation, booting, XM Weather, etc.., the Bluetooth audio may hesitate/skip as the system is being heavily loaded. This condition is a normal operating characteristic of the vehicle. It will not impact the designed performance or reliability of the vehicle.
Some recommendations that may help to alleviate the concern are;
- Free up resources on the radio by unplugging unneeded devices, cancelling navigation if not needed, waiting until after the radio completes the boot up sequence, etc…
- Free up resources on the phone by closing all open apps including unneeded apps running in the background
- Make sure that the device is on the most up to date software version
Customer Information
Please communicate to the customer this condition is a normal operating characteristic of their vehicle. It will not impact the designed performance or reliability of the vehicle. Please share this information with the customer, including a copy of this message.
SEOCONTENT-END
Bulletin No.: PIC6116A
Date: Mar-2016
To View or Download this Document Click Here
Bulletin No.: PIC6116
Date: Aug-2015
To View or Download this Document Click Here
SaleBestseller No. 1
Nulaxy 54W Bluetooth 5.3 Car Adapter, FM Transmitter 4-Port Fast Charging
- 54W High Power Fast Charging, 4-Port Synchronous Charging: Nulaxy Bluetooth car adapter integrates PD36W and QC18W, offering a high-speed and efficient charging solution. Its innovative four-port design supports parallel charging of multiple devices, effortlessly overcoming battery anxiety and enhancing charging efficiency.
- Technological Leadership, Revolutionary Bluetooth 5.3: The iphone fm transmitter for car radio uses the latest Bluetooth 5.3 technology, significantly improving connection speed and data transmission efficiency. Enhanced sound quality ensures rapid and stable connections, providing a clearer, smoother experience for both calls and music playback.
- Stunning Bass, Colorful Lighting Effects: One-touch activation of stunning bass effects reproduces the true texture of music, offering an unparalleled musical experience. The five-color lighting design provides accurate perception at night, ensuring easy and safe operation, making nighttime driving more relaxed.
- Voice Commands and Precise Touch Control: Our bluetooth cigarette lighter adapter supports smart voice navigation from your phone for truly hands-free driving. Its unique raised button design provides precise, sightless control, ensuring safety and convenience while driving.
- Comprehensive Safety Assurance and Wide Compatibility: FM modulator bluetooth for car provides all-around safety protection, including over-current, over-voltage, overheating, and short-circuit protection, ensuring the safety of you and your devices. Its wide compatibility supports 12V to 24V vehicle voltages, suitable for most cars. Nulaxy continues to innovate, offering industry-leading car Bluetooth adapter that ensure safety and compatibility. (Please compare the size between the transmitter and your car cigarette lighter )
Bestseller No. 2
Twelve South AirFly SE, Bluetooth Wireless Audio Transmitter Adapter, White
- Wireless Freedom - Say goodbye to tangled cords with the Twelve South AirFly. Listen to audio from in-flight entertainment, gym equipment, gaming devices, or any 3.5mm audio jack to your AirPods, earbuds, or wireless headphones.
- Extended Battery Life - Enjoy uninterrupted audio for over 20 hours on a single charge, perfect for long-haul flights. Plus, the AirFly can be used while charging with the included USB-C cable, ensuring you never run out of battery life.
- Compact and Portable - Designed for convenience, the Twelve South AirFly is lightweight and easy to carry, making it an essential travel accessory for anyone who values comfort and high-quality audio on the go.
- Seamless Bluetooth Connectivity – Quickly pairs with your AirPods, wireless earbuds, or headphones for a hassle-free listening experience, letting you enjoy your favorite music, movies, or games in seconds.
- Intuitive Controls – Easily adjust volume with built-in buttons, giving you full control of your audio.
Bestseller No. 3
2026 Upgrade Pro Bluetooth 6.0 Transmitter Receiver – 2-in-1 Adapter
- Advanced Bluetooth 6.0 Dual-Mode Audio Freedom:In TX mode, use this bluetooth transmitter to connect to any AUX/RCA audio source—from TV as a bluetooth transmitter for TV, to airplane seatback as a bluetooth transmitter for airplane—pairing with headphones for clear, lag-free audio. In RX mode, receives wireless audio from a smartphone, tablet, or computer and plays it through audio systems that lack Bluetooth functionality.Hands-free calling via an integrated microphone.
- Smart Auto-Pairing & Universal Compatibility：Instant plug‑and‑play starts at power‑on. System memory enables quick reconnection with all models of AirPods, Bose, Sony, and other Bluetooth audio gear. Perfect as a Bluetooth adapter for various setups. Includes a dual‑prong AirFly‑style Bluetooth airplane adapter and QR guide for easy use.Note: Not compatible with live music, instruments, karaoke, 2.4G‑sync devices, or Bluetooth hearing aids.
- All-Day 20+ Hours Playback & Fast USB-C Charging An essential among plane travel essentials and travel accessories, our battery provides over 20 hours of playback—ideal for long flights. Recharge fully in 1.5 hours via USB-C while continuing to use. Stay powered anywhere.
- Compact Travel Design with Intuitive Control Engineered for life on the move, this ultra-lightweight device is a must-have travel gift. Easily adjust volume and switch modes with dedicated buttons. Clear LED indicators show battery and connection status, making it a reliable aux bluetooth adapter for any journey.
- Certified Safe & Versatile Everyday Companion Certified to global safety standards (FCC/CE/RoHS/BQB) with multi-layer protection. Whether you're watching TV, flying internationally, working out, or gaming, this adapter ensures safe and high-quality audio everywhere, truly living up to its name as a travel essential and airplane travel essential.
SaleBestseller No. 4
LENCENT FM Transmitter, Bluetooth FM Transmitter Wireless Radio Adapter Car
- Crystal Clear Music Streaming: LENCENT T25 is anti- statics designed, and equipped with noise and wind suppressed by CVC technology that can achieve full duplex sound quality. You can stream music on your car stereo via Bluetooth/ USB Flash Drive (≤32GB) / microSD Card (≤32GB). WMA MP3 WAV APE FLAC music formats are all supported
- Intelligent Dual USB Ports & Safe Charging: Coming with 2 USB ports(5V-2.4A and 5V-1A), you can charge two devices simultaneously. Built-in over-current protection, over-voltage protection, intelligent temperature control, short circuit protection, it will effectively ensure safe charging
- Hands-Free Calling & Voice Navigation: Bluetooth provides a stable connection, while Noise Suppression (CVC) technology and echo-cancellation grants an amazing hands-free calling experience. Besides, you can also get clear voice navigation from your phone’s app, which means driving will be more safely
- Car Battery Voltage Detection & Blue Ambient Light: The FM transmitter will display car’s voltage when plugged into the cigarette lighter. Keep abreast of car battery health at all times to avoid problems when driving. With the circle of blue backlight around this car charger, it will greatly simplify your operation for safer driving. (Please compare the size between the transmitter and your car cigarette lighter )
- Wider Range & Compatibility: This Bluetooth transmitter is well compatible with most of the smartphones and more devices that equipped with bluetooth function. It will automatically connect to its memorized paired Bluetooth device when power on. Also, with the wider range from 88.1MHz - 107.9 MHz, you can get more stable and consequent music experience without interference
Bestseller No. 5
COMSOON Bluetooth Receiver for Car, 3.5mm AUX Bluetooth Car Adapter
- 【Enjoy Wireless Streaming Music】This car Bluetooth adapter can be connected to non-Bluetooth car audio systems, home stereos, speakers, wired headphones via the 3.5mm AUX adapter; And equipped with a Bluetooth 5.0 chip for stable connection / fast transmission / wide signal range. Just pair it with your phone and start listening to your favorite music!
- 【Intelligent Noise Reduction Tech】Our Bluetooth audio receiver adopts the latest CVC8.0 Noise Cancellation and Digital Signal Processor (DSP) technologies, which can eliminate echo and block out intrusive background noise (such as wind, traffic, or crowds), providing you with crystal-clear calling sounds.
- 【Up to 16 Hours of Battery Life】The working time of this aux Bluetooth adapter is up to 16 hours when making calls or playing music. And it takes only 2.5 hours to fully charge the device by using a Type-C fast charging cable (Included in the package). In addition, this Bluetooth music adapter can be used while charging, which is very convenient.
- 【Hands-free Calling & Navigation】A built-in microphone and one “MFB” button to answer / redial / hang up / reject calls, help you make hands-free calls. And the Bluetooth audio adapter supports broadcasting voice notification from existed navigation App. You don’t have to look down the phone on the move. Make sure you drive safely!
- 【Dual Connection】The portable Bluetooth stereo adapter can be paired with 2 devices at the same time. You can enjoy your music and never worry about missing any calls. Once paired, the car receiver will automatically reconnect to your last paired Bluetooth devices, as long as they are within the wireless range.
This product presentation was made with AAWP plugin.
My vehicle is getting progressively worse with this. I don’t start streaming Bluetooth for the first 5 minutes of the ride. The only open application on my phone is the music. Not streaming music, just the music in the hard drive on my phone. I have an iPhone 7 plus, and the radio has done it with all my phones I’ve owned since purchasing this vehicle. Half the time the radio doesn’t want to connect to the Bluetooth device anyways. I have to turn Bluetooth on and off on my phone. Try to connect from the radio and still nothing. Have to shut the vehicle down and restart it for it to connect. As I type this, my vehicle shows the song playing, but I hear 3 seconds of music and that’s followed by 30 seconds of silence. The timer for the song is still moving along and I hear bits and pieces of the different songs. Can’t even listen to a whole song. I’ve reset my phone back to manufacturer settings to see if this would correct the problem, and it hasn’t. The radio is progressively getting worse. And the radio also gets stuck on a black screen after shifting from reverse to drive, but shows what’s on the rear camera when I come to a complete stop. The dealership looked at it as well, they said there was nothing they could do about it either. They said to just restart the vehicle to fix the problem. But the Bluetooth connectivity issues persist with each restart and also the rear view issue continues through each restart.
Also happens on my ‘new to me’ 2015 Cadillac SRX w/bose Centerpoint Surround. NOT IMPRESSED.