NHTSA ID Number: 10113912
Manufacturer Communication Number: PIC6116A
Summary
This Preliminary Information communication provides information to the technician about some vehicles that may have a concern of Bluetooth music skipping. This condition is a normal operating characteristic of the vehicle. Streaming music through Bluetooth uses a lot of the radio’s processing resources. If the radio is also dedicating a large amount of resources to other applications such as navigation, booting, or XM Weather the Bluetooth audio may hesitate/skip as the system is being heavily loaded.
52 Affected Products
Vehicles
BUICK | CASCADA | 2016 |
| BUICK | ENCORE | 2013-2015 |
| BUICK | LACROSSE | 2012-2015 |
| BUICK | REGAL | 2012-2016 |
| BUICK | VERANO | 2012-2016 |
| CHEVROLET | CAMARO | 2012-2015 |
| CHEVROLET | CAPRICE | 2014-2016 |
| CHEVROLET | CRUZE | 2012-2016 |
| CHEVROLET | EQUINOX | 2012-2016 |
| CHEVROLET | MALIBU | 2013-2016 |
| CHEVROLET | ORLANDO | 2013 |
| CHEVROLET | SS | 2014-2016 |
| CHEVROLET | VOLT | 2012-2015 |
| GMC | TERRAIN | 2012-2016 |
SEOCONTENT-START
#PIC6116A: Bluetooth Audio Skipping At Times – (Mar 4, 2016)
| Subject: | Bluetooth Audio Skipping At Times |
| Models: | 2012-2015 Buick LaCrosse, Regal, Verano |
| 2013-2016 Buick Cascada, Encore |
|
| 2012-2015 Chevrolet Camaro, Volt, Orlando (Canada Only) |
|
| 2012-2016 Chevrolet Cruze, Equinox |
|
| 2013 Chevrolet Malibu Eco |
|
| 2014-2016 Chevrolet Malibu |
|
| 2012-2016 GMC Terrain | |
| 2014-2016 Chevrolet SS, Caprice PPV |
|
| Equipped with RPO UFU w/UP9 or UHQ |
This PI was superseded to update Model Years. Please discard PIC6116.
Condition/Concern
A customer may comment that the audio is skipping while streaming music using Bluetooth.
Recommendation/Instructions
Streaming music through Bluetooth uses a lot of the radio’s processing resources. If the radio is also dedicating a large amount of resources to other applications such as navigation, booting, XM Weather, etc.., the Bluetooth audio may hesitate/skip as the system is being heavily loaded. This condition is a normal operating characteristic of the vehicle. It will not impact the designed performance or reliability of the vehicle.
Some recommendations that may help to alleviate the concern are;
- Free up resources on the radio by unplugging unneeded devices, cancelling navigation if not needed, waiting until after the radio completes the boot up sequence, etc…
- Free up resources on the phone by closing all open apps including unneeded apps running in the background
- Make sure that the device is on the most up to date software version
Customer Information
Please communicate to the customer this condition is a normal operating characteristic of their vehicle. It will not impact the designed performance or reliability of the vehicle. Please share this information with the customer, including a copy of this message.
SEOCONTENT-END
Bulletin No.: PIC6116A
Date: Mar-2016
To View or Download this Document Click Here
Bulletin No.: PIC6116
Date: Aug-2015
To View or Download this Document Click Here
Bestseller No. 1
Twelve South AirFly SE | Bluetooth Wireless Audio Transmitter Adapter for AirPods/Headphones, 20+ Hr Battery, Works with 3.5mm aux Jacks on Airplanes, TVs, Gym Equipment, and Travel
- Wireless Freedom - Say goodbye to tangled cords with the Twelve South AirFly. Listen to audio from in-flight entertainment, gym equipment, gaming devices, or any 3.5mm audio jack to your AirPods, earbuds, or wireless headphones.
- Extended Battery Life - Enjoy uninterrupted audio for over 20 hours on a single charge, perfect for long-haul flights. Plus, the AirFly can be used while charging with the included USB-C cable, ensuring you never run out of battery life.
- Compact and Portable - Designed for convenience, the Twelve South AirFly is lightweight and easy to carry, making it an essential travel accessory for anyone who values comfort and high-quality audio on the go.
- Seamless Bluetooth Connectivity – Quickly pairs with your AirPods, wireless earbuds, or headphones for a hassle-free listening experience, letting you enjoy your favorite music, movies, or games in seconds.
- Intuitive Controls – Easily adjust volume with built-in buttons, giving you full control of your audio.
SaleBestseller No. 2
![Nulaxy 54W Bluetooth 5.3 Car Adapter Charger 4-Port Fast Charging [PD36W & QC3.0 18W], Wireless Radio FM Transmitter with Deep Bass Player, 5 Colors LED Backlit, Hands-Free Calling, Support USB Drive](data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20width='0'%20height='0'%20viewBox='0%200%200%200'%3E%3C/svg%3E "Bluetooth Audio Skipping At Times - 2012-2016 Buick Chevrolet GMC 3")
![Nulaxy 54W Bluetooth 5.3 Car Adapter Charger 4-Port Fast Charging [PD36W & QC3.0 18W], Wireless Radio FM Transmitter with Deep Bass Player, 5 Colors LED Backlit, Hands-Free Calling, Support USB Drive](https://m.media-amazon.com/images/I/519DOQ+b5WL.jpg "Bluetooth Audio Skipping At Times - 2012-2016 Buick Chevrolet GMC 3")
Nulaxy 54W Bluetooth 5.3 Car Adapter Charger 4-Port Fast Charging [PD36W & QC3.0 18W], Wireless Radio FM Transmitter with Deep Bass Player, 5 Colors LED Backlit, Hands-Free Calling, Support USB Drive
- 54W High Power Fast Charging, 4-Port Synchronous Charging: Nulaxy Bluetooth car adapter integrates PD36W and QC18W, offering a high-speed and efficient charging solution. Its innovative four-port design supports parallel charging of multiple devices, effortlessly overcoming battery anxiety and enhancing charging efficiency.
- Technological Leadership, Revolutionary Bluetooth 5.3: The iphone fm transmitter for car radio uses the latest Bluetooth 5.3 technology, significantly improving connection speed and data transmission efficiency. Enhanced sound quality ensures rapid and stable connections, providing a clearer, smoother experience for both calls and music playback.
- Stunning Bass, Colorful Lighting Effects: One-touch activation of stunning bass effects reproduces the true texture of music, offering an unparalleled musical experience. The five-color lighting design provides accurate perception at night, ensuring easy and safe operation, making nighttime driving more relaxed.
- Voice Commands and Precise Touch Control: Our bluetooth cigarette lighter adapter supports smart voice navigation from your phone for truly hands-free driving. Its unique raised button design provides precise, sightless control, ensuring safety and convenience while driving.
- Comprehensive Safety Assurance and Wide Compatibility: FM modulator bluetooth for car provides all-around safety protection, including over-current, over-voltage, overheating, and short-circuit protection, ensuring the safety of you and your devices. Its wide compatibility supports 12V to 24V vehicle voltages, suitable for most cars. Nulaxy continues to innovate, offering industry-leading car Bluetooth adapter that ensure safety and compatibility. (Please compare the size between the transmitter and your car cigarette lighter )
SaleBestseller No. 3
LENCENT FM Transmitter, Bluetooth FM Transmitter Wireless Radio Adapter Car Kit with Dual USB Charging, Audio Receiver Car Charger MP3 Player, Support Hands-Free Calling, TF Card & USB Disk
- Crystal Clear Music Streaming: LENCENT T25 is anti- statics designed, and equipped with noise and wind suppressed by CVC technology that can achieve full duplex sound quality. You can stream music on your car stereo via Bluetooth/ USB Flash Drive (≤32GB) / microSD Card (≤32GB). WMA MP3 WAV APE FLAC music formats are all supported
- Intelligent Dual USB Ports & Safe Charging: Coming with 2 USB ports(5V-2.4A and 5V-1A), you can charge two devices simultaneously. Built-in over-current protection, over-voltage protection, intelligent temperature control, short circuit protection, it will effectively ensure safe charging
- Hands-Free Calling & Voice Navigation: Bluetooth provides a stable connection, while Noise Suppression (CVC) technology and echo-cancellation grants an amazing hands-free calling experience. Besides, you can also get clear voice navigation from your phone’s app, which means driving will be more safely
- Car Battery Voltage Detection & Blue Ambient Light: The FM transmitter will display car’s voltage when plugged into the cigarette lighter. Keep abreast of car battery health at all times to avoid problems when driving. With the circle of blue backlight around this car charger, it will greatly simplify your operation for safer driving. (Please compare the size between the transmitter and your car cigarette lighter )
- Wider Range & Compatibility: This Bluetooth transmitter is well compatible with most of the smartphones and more devices that equipped with bluetooth function. It will automatically connect to its memorized paired Bluetooth device when power on. Also, with the wider range from 88.1MHz - 107.9 MHz, you can get more stable and consequent music experience without interference
Bestseller No. 4
SOOMFON Bluetooth Transmitter for TV 3-in-1 Bluetooth 5.0 Transmitter Receiver for TV to 2 Headphones with LCD Display Adjustable Volume, Optical AUX RCA Bypass for Home Stereo Speaker
- 【Dual Connection & Automatic Reconnection】This Bluetooth transmitter adapter has a "dual connection" function, which can connect two Bluetooth headsets/speakers at the same time. Enjoy a movie with your partner without disturbing others. After the first Bluetooth pairing is successful, 2 earphones/speakers can be reconnected to this wireless Bluetooth transmitter for TV automatically.
- 【10-30M Super Long Distance】Equipped with the highest Bluetooth range, this Bluetooth transmitter for TV can ensure a stable and reliable connection up to 10~30 meters (if there is an obstacle, the transmission range is 10–20 meters; if there is no obstacle, 10-30 meters). Whether you want to make dinner or do chores around the house, you never have to worry about audio loss.
- 【Convenient Design and Easy Operation】Clearly visible LCD status indicator on the TV Bluetooth transmitter, you can see and understand what is going on. Built-in volume controls are available for devices that don't have built-in volume controls, such as AirPods.
- 【Wide Compatibility】The Bluetooth splitter supports Optical, AUX, RCA Audio outputs/inputs. It is universally compatible with non-Bluetooth devices such as TV, PC, MP3 players and etc. to transmits audio to Bluetooth headphones/speakers/soundbars.
- 【Package and Warranty】Bluetooth Transmitter x 1, 3.5mm Aux to RCA Cable x 1, 3.5mm Audio Cable x 1, Optical Cable x 1, USB-C Power Cable x 1. We promised 24 months product warranty and lifetime technical support. Also offer 7*24 hours support, please feel free to contact us.
SaleBestseller No. 5
IMDEN Bluetooth 6.0 FM Transmitter for Car, MP3 Music Player Wireless Radio Adapter Kit with QC 3.0 Fast Charger, Hands-Free Calling, Supports USB Drive for 12V/24V Vehicles
- Bluetooth 6.0 & Stable Transmission: Upgraded with the latest Wireless V6.0 technology, this FM transmitter provides a faster, more stable connection up to 10m. Seamlessly transmit music and calls directly from your wireless device to your car's FM audio system with minimal distortion.
- QC 3.0 Fast Charging & Dual USB: Keep your devices powered up on the go. Equipped with a QC 3.0 fast charging port (18W), it greatly saves time charging your phone. The other 5V/1A USB port can read USB drives for music playback or provide standard charging.
- USB MP3 Music Player:Insert a USB flash drive into the port marked with the music logo to enjoy your favorite MP3, WMA, or WAV files. Note: Supports FAT-formatted USB drives up to 64GB. For best results, store songs in the root directory (not in folders).
- Crystal-Clear Hands-Free Calls:The built-in microphone with CVC noise cancellation filters out wind and road noise, ensuring you’re heard loud and clear. Answer, reject, or redial calls with a simple button press – keeping your hands on the wheel.
- Pro Tips for Best Sound & Battery Care:“How do I get the best audio quality?” For optimal sound, tune your FM transmitter and car radio to an unused FM frequency (pure static) in your area. This minimizes interference and maximizes clarity.
This product presentation was made with AAWP plugin.
My vehicle is getting progressively worse with this. I don’t start streaming Bluetooth for the first 5 minutes of the ride. The only open application on my phone is the music. Not streaming music, just the music in the hard drive on my phone. I have an iPhone 7 plus, and the radio has done it with all my phones I’ve owned since purchasing this vehicle. Half the time the radio doesn’t want to connect to the Bluetooth device anyways. I have to turn Bluetooth on and off on my phone. Try to connect from the radio and still nothing. Have to shut the vehicle down and restart it for it to connect. As I type this, my vehicle shows the song playing, but I hear 3 seconds of music and that’s followed by 30 seconds of silence. The timer for the song is still moving along and I hear bits and pieces of the different songs. Can’t even listen to a whole song. I’ve reset my phone back to manufacturer settings to see if this would correct the problem, and it hasn’t. The radio is progressively getting worse. And the radio also gets stuck on a black screen after shifting from reverse to drive, but shows what’s on the rear camera when I come to a complete stop. The dealership looked at it as well, they said there was nothing they could do about it either. They said to just restart the vehicle to fix the problem. But the Bluetooth connectivity issues persist with each restart and also the rear view issue continues through each restart.
Also happens on my ‘new to me’ 2015 Cadillac SRX w/bose Centerpoint Surround. NOT IMPRESSED.