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NHTSA ID Number: 10113912
Manufacturer Communication Number: PIC6116A
Summary
This Preliminary Information communication provides information to the technician about some vehicles that may have a concern of Bluetooth music skipping. This condition is a normal operating characteristic of the vehicle. Streaming music through Bluetooth uses a lot of the radio’s processing resources. If the radio is also dedicating a large amount of resources to other applications such as navigation, booting, or XM Weather the Bluetooth audio may hesitate/skip as the system is being heavily loaded.
52 Affected Products
Vehicles
BUICK | CASCADA | 2016 |
| BUICK | ENCORE | 2013-2015 |
| BUICK | LACROSSE | 2012-2015 |
| BUICK | REGAL | 2012-2016 |
| BUICK | VERANO | 2012-2016 |
| CHEVROLET | CAMARO | 2012-2015 |
| CHEVROLET | CAPRICE | 2014-2016 |
| CHEVROLET | CRUZE | 2012-2016 |
| CHEVROLET | EQUINOX | 2012-2016 |
| CHEVROLET | MALIBU | 2013-2016 |
| CHEVROLET | ORLANDO | 2013 |
| CHEVROLET | SS | 2014-2016 |
| CHEVROLET | VOLT | 2012-2015 |
| GMC | TERRAIN | 2012-2016 |
SEOCONTENT-START
#PIC6116A: Bluetooth Audio Skipping At Times – (Mar 4, 2016)
| Subject: | Bluetooth Audio Skipping At Times |
| Models: | 2012-2015 Buick LaCrosse, Regal, Verano |
| 2013-2016 Buick Cascada, Encore |
|
| 2012-2015 Chevrolet Camaro, Volt, Orlando (Canada Only) | |
| 2012-2016 Chevrolet Cruze, Equinox | |
| 2013 Chevrolet Malibu Eco | |
| 2014-2016 Chevrolet Malibu | |
| 2012-2016 GMC Terrain | |
| 2014-2016 Chevrolet SS, Caprice PPV | |
| Equipped with RPO UFU w/UP9 or UHQ |
This PI was superseded to update Model Years. Please discard PIC6116.
Condition/Concern
A customer may comment that the audio is skipping while streaming music using Bluetooth.
Recommendation/Instructions
Streaming music through Bluetooth uses a lot of the radio’s processing resources. If the radio is also dedicating a large amount of resources to other applications such as navigation, booting, XM Weather, etc.., the Bluetooth audio may hesitate/skip as the system is being heavily loaded. This condition is a normal operating characteristic of the vehicle. It will not impact the designed performance or reliability of the vehicle.
Some recommendations that may help to alleviate the concern are;
- Free up resources on the radio by unplugging unneeded devices, cancelling navigation if not needed, waiting until after the radio completes the boot up sequence, etc…
- Free up resources on the phone by closing all open apps including unneeded apps running in the background
- Make sure that the device is on the most up to date software version
Customer Information
Please communicate to the customer this condition is a normal operating characteristic of their vehicle. It will not impact the designed performance or reliability of the vehicle. Please share this information with the customer, including a copy of this message.
SEOCONTENT-END
Bulletin No.: PIC6116A
Date: Mar-2016
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Bulletin No.: PIC6116
Date: Aug-2015
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Nulaxy 54W Bluetooth 5.3 Car Adapter with 4 Charging Ports [PD 36W & QC3.0 18W], Wireless Radio FM Transmitter with Deep Bass Player & 5 Colors LED Backlit, Hands-Free Calling, Black
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- [Hi-Fi Deep Bass & Backlit] - Just press the button "B" and you will enjoy powerful deep bass and immersive stereo sound. The high-fidelity Hi-Fi sound quality will also make the music more dynamic and pleasing to the ear, taking your passion for music to a new level.
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Last update on 2025-05-08 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.
My vehicle is getting progressively worse with this. I don’t start streaming Bluetooth for the first 5 minutes of the ride. The only open application on my phone is the music. Not streaming music, just the music in the hard drive on my phone. I have an iPhone 7 plus, and the radio has done it with all my phones I’ve owned since purchasing this vehicle. Half the time the radio doesn’t want to connect to the Bluetooth device anyways. I have to turn Bluetooth on and off on my phone. Try to connect from the radio and still nothing. Have to shut the vehicle down and restart it for it to connect. As I type this, my vehicle shows the song playing, but I hear 3 seconds of music and that’s followed by 30 seconds of silence. The timer for the song is still moving along and I hear bits and pieces of the different songs. Can’t even listen to a whole song. I’ve reset my phone back to manufacturer settings to see if this would correct the problem, and it hasn’t. The radio is progressively getting worse. And the radio also gets stuck on a black screen after shifting from reverse to drive, but shows what’s on the rear camera when I come to a complete stop. The dealership looked at it as well, they said there was nothing they could do about it either. They said to just restart the vehicle to fix the problem. But the Bluetooth connectivity issues persist with each restart and also the rear view issue continues through each restart.
Also happens on my ‘new to me’ 2015 Cadillac SRX w/bose Centerpoint Surround. NOT IMPRESSED.