NHTSA ID Number: 10114880
Manufacturer Communication Number: PIC6106B
Summary
This Preliminary Information communication provides information to the technician about vehicles that may have the radio display that will go blank and come back on after a few seconds then display may show the splash screen or come back on to the last screen that was displayed. Technician should USB update the radio using Tis2Web and follow up with a Service Programming System program.
This Preliminary Information communication provides information to the technician about vehicles that may have the radio display that will go blank and come back on after a few seconds then display may show the splash screen or come back on to the last screen that was displayed. Infrequent resets can occur in a high load condition such as long routes, driving against a route or rerouting, Bluetooth streaming, and start up when Bluetooth or USB is syncing is considered a normal operating condition. Replacing the radio for these infrequent instances will not repair these concerns. If published Service Information diagnostics do not lead to a diagnosis and the concern is happening on more than just the very rare occasions, retrieve the radio end model part number using Global Diagnostic System 2 or from the radio and contact the General Motors
Technical Assistance Center for further diagnostic assistance.
33 Affected Products
Vehicles
| BUICK | ENCORE | 2014-2016 |
| BUICK | VERANO | 2014-2016 |
| CADILLAC | STS | 2012 |
| CHEVROLET | AVEO | 2012 |
| CHEVROLET | CAMARO | 2014-2015 |
| CHEVROLET | CAPRICE | 2003-2004 |
| CHEVROLET | CAPTIVA SPORT | 2010 |
| CHEVROLET | CORVETTE | 2005-2006 |
| CHEVROLET | CRUZE | 2014-2016 |
| CHEVROLET | EQUINOX | 2014-2016 |
| CHEVROLET | MALIBU | 2014-2016 |
| CHEVROLET | ORLANDO | 2014, 2016 |
| CHEVROLET | SS | 2014-2016 |
| CHEVROLET | VOLT | 2014-2015 |
| GMC | TERRAIN | 2014-2015 |
Parts
| Equinox | 23284452 | 23289269 |
| Terrain | 23284452 | 23289269 |
| Cruze | 23284452 | 23289269 |
| Verano | 23284452 | 23289269 |
| Camaro | 23289896 | 23289895 |
| Malibu | 23284461 | 23287674 |
| Encore | 23284452 | 23289269 |
SEOCONTENT-START
| Subject: | Intermittent Radio Audio/Display/Control and Resetting Concerns |
| Models: | 2014-2016 Buick Encore, Verano |
| 2014-2015 Chevrolet Camaro, Volt |
|
| 2014-2016 Chevrolet Cruze, Equinox, Malibu, Orlando (Canada Only), SS |
|
| 2014-2016 GMC Terrain | |
| Equipped with RPO UFU, UP9, UP9 w/UHQ, UHK, UFW, UHR, UHJ, or UFF |
- The radio display will freeze, go blank and come back on after a few seconds. The display may show the splash screen or come back on to the last screen that was displayed. The customer may notice a loss of radio control shortly before the concern occurs
- The radio display may freeze for an entire ignition cycle. The display may be frozen on the wrong screen, be distorted, or have lines going through it when the concern is present. The display cannot be changed and normal operation will resume after an ignition cycle.
At times a reset can occur during higher than normal data traffic with the radio, such as leaving a planned route that causes the radio to reroute, Bluetooth streaming, or at start up when Bluetooth or USB is loading. An updated radio and software calibration has been released to address the above conditions. Update the radio using a USB FLASH DRIVE and the Service Programming System (SPS) with the files available on TIS2WEB. Refer to the SPS procedures in SI
Note: Some vehicles may require a VCI number from TCSC if the radio part number does not show in the dropdown list in order to complete programming.
Note: Some vehicle radios will not start the update process automatically. After inserting the USB stick into the USB port and the update does not start, select software update in the radio settings.
Note: The radio will check and verify files on the USB stick before the update starts. This may take up to 10 minutes
Important: This procedure is a USB flash drive programming event. This IS NOT a standard TIS2WEB programming event. This procedure requires a USB 2.0 flash drive. The minimum USB flash drive capacity requirement is 4 GB. The software downloaded to the USB flash drive can be used to update all vehicles involved in this bulletin.
Any existing data on the USB flash drive will be erased during the TIS2WEB-to-USB flash drive download process. To ensure important data IS NOT deleted from the USB flash drive, transfer the data from the USB flash drive onto another approved data storage device BEFORE attempting to download software from TIS2WEB.Once the software is downloaded to the USB, DO NOT add any data to the storage device
Note: It is essential that the TIS terminal, MDI, Tech2 and/or Scan Tool are updated with the latest software available.
- Update the radio using a USB FLASH DRIVE and the Service Programming System (SPS) with the file available on TIS2WEB. Refer to the SPS procedures in SI.
- Note: During programming, the battery voltage MUST be maintained within the proper range of 12-15 volts.
- Connect the Midtronics PSC 550 Battery Maintainer (SPS Programming Support Tool EL-49642) or an equivalent to the battery.
- Connect the MDI to the vehicle.
- Turn ON the ignition, with the engine OFF.
- Select: J-2534 MDI from the Select Diagnostic Tool and Programming Process screen.
- Select: RAD/A11 – “RAD/A11 – USB File Transfer – Programming” from the Supported Controllers screen. Refer to SI and SPS for programming instructions, if required.
- Insert a USB flash drive into the USB port of your computer. Press the REFRESH button if your USB drive IS NOT selectable in the “Available USB Drives” box.
- Select: NEXT from the SPS Special Function screen.
- Monitor the Progress Status bar at the bottom of the SPS Special Function screen.
- Note: The files have been successfully loaded onto the USB flash drive when the Progress Status bar is completely shaded and the SPS Special Function screen displays the following message: “Remove the USB stick and insert into the vehicle USB port.”
- Remove the USB flash drive from the computer when the Progress Status bar indicates that the software download has been completed.
- Press FINISH from the SPS Special Function screen. DO NOT wait for the Completion screen to appear on the display.
- Insert the USB 2.0 storage device into the vehicle USB port.
- The radio will display “No Files Found” – ignore this message!
- Press the following radio buttons to start the update: Config>Radio Settings>Software Versions Menu>Update Radio Software.
- When the programming event has completed, turn off the ignition for 3 minutes.
- Remove the USB flash drive
- THE RADIO MUST NOW BE RESET
- Press the following radio buttons to reset the radio: Config>Radio Settings>Software Versions Menu>Clear and Reset Radio.
- Select “Yes” to reset the radio. Upon completion of this step, the radio is updated.
- Allow the radio to return to normal operation
- Note: The radio will be returned to factory default value during this upgrade.
Parts Information
If after performing the USB update the concern is still experienced by the customer, then radio replacement will be needed. Verify the radio is replaced with the current part numbers per the chart below, replace the radio by ordering the correct part number listed for the appropriate vehicle.
| Vehicle | Radio ROP UP9 | Radio ROP UP9 w/UHQ |
| Equinox | 23284452 | 23289269 |
| Terrain | 23284452 | 23289269 |
| Cruze | 23284452 | 23289269 |
| Verano | 23284452 | 23289269 |
| Camaro | 23289896 | 23289895 |
| Malibu | 23284461 | 23287674 |
| Encore | 23284452 | 23289269 |
SEOCONTENT-END
Bulletin No.: PIC6106B
Date: Oct-2015
To View or Download this Document Click Here
Bulletin No.: PIC6106A
Date: Aug-2015
To View or Download this Document Click Here
Bulletin No.: PIC6106
Date: Jun-2015
To View or Download this Document Click Here
Reprogramming
GM Diagnostic/Programming (TIS2Web)
Approved J2534 Device with TIS2WEB can reprogram 1996 and later All GM Modules.
To obtain the latest electronic controller calibration information for your vehicle, go to https://tis2web.service.gm.com/tis2web and enter the vehicle's 17 character Vehicle Identification Number (VIN) and select 'Get CAL ID’.
You can then compare the latest part number with the actual number installed on the vehicle to determine if a reprogram is needed.
The Service Programming System (SPS) application is part of the TIS2Web system. To program an ECU, the SPS application must communicate with the vehicle control modules using the proper J2534 programming interface tool.
The Tech 2 supports model years 1996 and beyond. With the addition of the CAN Diagnostic Interface (CANdi) module, Tech 2 is fully backward compatible with current Tech 2 functionality and operates transparently when diagnosing non-CAN-equipped vehicles.
Servicing the next generation Global A vehicles will require the diagnostic software, GDS2, Global Diagnostic System 2 running on a local PC device while the MDI is connected to the vehicle. The GM MDI is the Global Diagnostic tool for future vehicles starting with Global A vehicles.
The GM MDI was introduced in the fall of 2007 for Pass-Thru programming and offers faster programming speed. It can be used to perform Pass-Thru programming on all vehicles built since 1996 and into the future. Click here to view a list of GDS supported vehicles.
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