NHTSA ID Number: 10114568
Manufacturer Communication Number: PIC5804A
Summary
This Preliminary Information communication advises the technician of steps to take if Pandora is inoperative or experiencing intermittent operation.
1. Verify Pandora is installed on the device.
2. Make sure the device is Bluetooth connected and paired to Cadillac CUE.
3. Make sure stations have been created in Pandora on the device.
4. Launch Pandora by selecting the Pandora Icon on the Integrated Center Stack and allow a few moments for the App to start on the device.
5. Make sure the Bluetooth volume on the device is turned up or on. Pandora volume is controlled by the device since it is a Bluetooth application.
6. Pandora is controlled by the devices connection and data signal. If the device has a poor data signal Pandora may not play.
7. If Pandora is successfully working, the device should display “Accessory”.
8. Apple devices must be connected via USB to the vehicle to launch Pandora. Customers can use the “Bluetooth” input under the media selection to stream audio but will not have full control of the device using the radio.
9. Some Android phones require a setting in Pandora to allow Pandora to access automotive audio. Launch Pandora on the phone, in Pandora select settings in the upper right hand corner of the screen, select “advanced” and make sure “Bluetooth for Automotive” is checked and enabled.
10. If all of the above tips have been verified, and the message “No Internet Connection” is displayed on the Integrated Center Stack screen, CUE is not picking up the devices internet connection. Ensure that the device has adequate battery life and a good data signal. Check to see if Pandora can be heard through the device itself. If Pandora is playing through the handset device, try repairing the device and/or switching to a different audio screen and coming back to Pandora.
11. If Pandora is installed on a phone and a media device is also connected, such as an IPod that is hardwired to the vehicle, there may be confusion.
15 Affected Products
Vehicles
CADILLAC | ATS | 2013-2015 |
| CADILLAC | CTS | 2014-2015 |
| CADILLAC | ELR | 2014-2015 |
| CADILLAC | ESCALADE | 2015 |
| CADILLAC | ESCALADE ESV | 2015 |
| CADILLAC | SRX | 2013-2015 |
| CADILLAC | XTS | 2013-2015 |
SEOCONTENT-START
| Subject: | Pandora Tips For CUE (Cadillac User Experience) |
| Models: | 2013-2015 Cadillac ATS, SRX, XTS |
| 2014-2015 Cadillac CTS, ELR |
|
| 2015 Cadillac Escalade |
|
| Equipped with CUE Infotainment System | |
| (U.S. Only, Pandora not available in Canada) |
Pandora being inoperative or experiencing intermittent operation.
If this concern is encountered, please review the following information:
Pandora Tips
- Verify Pandora is installed on the device.
- Make sure the device is bluetooth connected and paired to Cadillac CUE.
- Make sure stations have been created in Pandora on the device.
- Launch Pandora by selecting the Pandora Icon on the Integrated Center Stack (ICS) and allow a few moments for the App to start on the device.
- Make sure the Bluetooth volume on the device is turned up or on. Pandora volume is controlled by the device since it is a Bluetooth application.
- Pandora is controlled by the devices connection and data signal. If the device has a poor data signal Pandora may not play.
- If Pandora is successfully working, the device should display “Accessory”.
- Apple devices must be connected via USB to the vehicle to launch Pandora. Customers can use the “Bluetooth” input under the media selection to stream audio but will not have full control of the device using the radio
- Some Android phones require a setting in Pandora to allow Pandora to access automotive audio. Launch Pandora on the phone, in Pandora select settings in the upper right hand corner of the screen, select “advanced” and make sure “Bluetooth for Automotive” is checked and enabled.
- If all of the above tips have been verified, and the message “No Internet Connection” is displayed on the ICS screen, CUE is not picking up the devices internet connection. Ensure that the device has adequate battery life and a good data signal. Check to see if Pandora can be heard through the device itself. If Pandora is playing through the handset device, try repairing the device and/or switching to a different audio screen and coming back to Pandora
- If Pandora is installed on a phone and a media device is also connected, such as an IPod that is hardwired to the vehicle, there may be confusion. If customer wishes to play Pandora through the phone, ensure that the Pandora on the media device is not running. The first device connected is the device that will launch Pandora. If the device currently playing Pandora is disconnected, the next connected device now becomes the “first” connected device and so on.
SEOCONTENT-END
Bulletin No.: PIC5804A
Date: May-2015
To View or Download this Document Click Here
Bulletin No.: PIC5804
Date: Jan-2013
To View or Download this Document Click Here
Bulletin No.: PIC5804
Date: January, 2013
To View or Download this Document Click Here
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Last update on 2026-05-27 / Affiliate links / Images from Amazon Product Advertising API
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I have a 2016 SRX. There is a Pandora app on my CUE screen. I use a Samsung S8 android phone. When I touch the Pandora app on my CUE screen it now tells me Pandora error, please check the connected device. Why did it stop working all of a sudden? I have tried unpairing the phone, I have uninstalled and reinstalled and nothing works. Please help. Does my car need updated? Dealer basically called me a liar and said that I must have used a usb cord before. NO I NEVER had to use a cord.
Many Issues are fixed with Updates. Take it to the Dealer or someone else who does reprogramming, so they can check if their is an update available for the radio and other modules.
I have the exact same problem now with my 2013xts. It’s driving me crazy. Did you find a solution?
When I switch from Pandora to another function ( phone, gps etc. ) and then try to switch back to the audio screen, it shuts off Pandora and goes to fm.