Safety Recall N232414710 Instrument Panel Airbag Tear Seam – 2022-2023 Chevrolet Bolt EV

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Reference Number: GCUS-3-3000 N232414710 – Safety Recall – Instrument Panel Airbag Tear Seam GLOBAL SAFETY FIELD INVESTIGATIONS DCS6645 URGENT – DISTRIBUTE IMMEDIATELY Date: August 10, 2023 Subject: Stop Delivery Order for Safety Recall N232414710 Instrument Panel Airbag Tear Seam Models: 2022 – 2023 Chevrolet Bolt EV To: All General Motors Dealers STOP DELIVERY ORDER Effective immediately, stop the delivery of certain 2022 and 2023 model year Chevrolet Bolt EV vehicles in new or used vehicle inventory. General Motors has notified the National Highway Traffic Safety Administration (NHTSA) about a safety recall that involves these vehicles. The GM recall number is N232414710. It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification until the defect is remedied. General Motors has decided that a defect which relates to motor vehicle safety may exist in certain 2022-2023 model year Chevrolet Bolt EV vehicles. The instrument panels in these vehicles may have been manufactured without the perforation on the underside of the panel cover that allows the passenger-side airbag to properly deploy. If the perforation is missing, the passenger side airbag may not properly deploy in a crash, increasing the risk of injury. Parts are not currently available, but when parts are available, dealers will replace the instrument panel. Until further instructions are received, involved vehicles that are in dealers’ possession (new or used vehicle inventory, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc.) must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration purposes or any other dealer use. All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified. The Investigate Vehicle History (IVH) screen in the Global Warranty Management (GWM) system will be updated for this recall on August 10, 2023. This action has been taken to assist dealers with determining which vehicles are involved so they can properly respond to customer inquiries. A list of involved vehicles that have been identified as being in dealer new vehicle inventory is attached to this message. It is sorted by dealer Business Associate Code (BAC) for easy reference. Your dealership’s BAC will not be listed if none of the involved vehicles are currently in your new vehicle inventory. To identify involved vehicles in dealer used inventory, run an Open VIN Report or Field Action Initiation Report using Field Action Reports-GFAM within the Maxis Dealer Application in GlobalConnect. Frequently Asked Questions Document (FAQs) Attached to this message you will find a document that addresses the most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns. Until the recall bulletin is released, the Investigate Vehicle History (IVH) screen in the Global Warranty Management (GWM) system will display “08/10/2023” under Release Date and “Incomplete – Remedy Not Available” under Status. This means the required repair is not yet available and dealers should not attempt to perform any repairs. We are working with the supplier to obtain the required parts as quickly as possible. When a sufficient quantity of parts are available, the recall bulletin will be released and dealers can begin repairing vehicles. END OF MESSAGE GLOBAL SAFETY FIELD INVESTIGATIONS

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-567 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : General Motors, LLC Submission Date : AUG 10, 2023 NHTSA Recall No. : 23V-567 Manufacturer Recall No. : N232414710 Manufacturer Information : Manufacturer Name : General Motors, LLC Address : 29427 Louis Chevrolet Road MAIL CODE 480-210-2V WARREN MI 48093 Company phone : 586-596-1733 Population : Number of potentially involved : 317 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2022-2023 Chevrolet Bolt EV Vehicle Type : Body Style : Power Train : NR Descriptive Information : Manufacturing records and part supplier trace records were used to identify vehicles equipped with an instrument panel from the supplier’s suspect production period. Vehicles that were not built with an instrument panel from the supplier’s suspect production period are not part of this recall. Chevrolet Bolt EUV models use a different panel and are not affected by this recall. There are 317 Chevrolet Bolt EV vehicles affected by this recall. Production Dates : APR 16, 2021 – JUN 03, 2023 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : General Motors has decided that a defect which relates to motor vehicle safety may exist in certain 2022-2023 model year Chevrolet Bolt EV vehicles. The instrument panels in these vehicles may have been manufactured without the perforation on the underside of the panel cover that allows the passenger-side airbag to properly deploy. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : If the perforation is missing, the passenger side airbag may not properly deploy in a crash, increasing the risk of injury. Description of the Cause : GM’s investigation determined that its Tier 2 supplier allowed unfinished cover Part 573 Safety Recall Report 23V-567 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 pads to be mixed with finished material and shipped to its Tier 1 supplier for complete instrument panel assembly, and the Tier 1 supplier allowed the unfinished panels to pass through its quality control processes into finished product. Identification of Any Warning that can Occur : [intentionally left blank] Involved Components : Component Name 1 : PANEL, INST Component Description : Instrument Panel Top Pad Component Part Number : 42801933, 42801935, 42801937 Supplier Identification : Component Manufacturer Name : Yanfeng US Automotive Interior Systems Address : 1833 Frenchtown Center Drive Monroe Michigan 48162 Country : United States Chronology : On June 20, 2023, a GM supplier quality engineer was notified by a Tier 1 supplier that some 2022 and 2023 model year Chevrolet Bolt EV vehicles may have been built with instrument panels missing the passenger side airbag perforation. On June 23, 2023, GM opened a product investigation. GM’s investigator retrieved and reviewed field data. The investigator also worked with the Tier 1 and Tier 2 suppliers, and personnel at GM’s Orion assembly plant, to define the suspect part population and trace it to vehicles. A total of 403 suspect vehicles were identified. GM is not aware of any field incidents related to this condition. On August 3, 2023, GM’s Safety and Field Action Decision Authority decided to conduct a safety recall. Part 573 Safety Recall Report 23V-567 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : Dealers will replace the instrument panel. Pursuant to 49 C.F.R. § 573.13(d)(1), all covered vehicles are under warranty, so reimbursement is not offered. How Remedy Component Differs from Recalled Component : The replacement instrument panel will be scored properly. Identify How/When Recall Condition was Corrected in Production : Containment efforts were initiated at GM’s assembly plant on June 20, 2023. Vehicles produced on or after June 20, 2023, did not include instrument panels from the supplier’s suspect production period. Recall Schedule : Description of Recall Schedule : Dealers will be notified on August 10, 2023. Owner notification is estimated to begin on September 25, 2023. Planned Dealer Notification Date : AUG 10, 2023 – AUG 10, 2023 Planned Owner Notification Date : SEP 25, 2023 – SEP 25, 2023 * NR – Not Reported

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Reference Number: GCUS-3-3012 N232414710 – Safety Recall – Instrument Panel Airbag Tear Seam – Application for Used Vehicle GM CUSTOMER CARE AND AFTERSALES DCS6656 URGENT – DISTRIBUTE IMMEDIATELY Date: August 24, 2023 Subject: N232414710 – Safety Recall Instrument Panel Airbag Tear Seam Application for Used Vehicle Working Capital Assistance Program (WCAP) Models: 2022 – 2023 Chevrolet Bolt EV To: All General Motors Dealers On August 10, 2023, GM sent to all GM dealers GlobalConnect Message GCUS-3-3000 regarding safety recall N232414710. The required repair to complete this recall is not yet available. Until further instructions are received, the involved vehicles that are in dealers’ possession (new or used vehicle inventory, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc.) must be held and cannot be delivered to customers, dealer-traded, released to auction, used for demonstration purposes or put to any other use. This message is to inform dealers who have involved vehicles in their inventory that they can now apply for the used vehicle Working Capital Assistance Program (“WCAP”) for safety recall N232414710. Before proceeding with the application process described below, dealers must verify vehicle eligibility based on the program terms and guidelines that were provided in GM GlobalConnect Message GCUS-9-14456 dated March 29, 2023. Applications submitted on ineligible vehicles are subject to chargeback of any incentives paid to the dealer under the WCAP. Because compensation and tracking requires visibility into dealers’ inventory, dealers must also have agreed to a Dealer Data Share agreement with GM in order to receive any compensation under this program. To apply for the WCAP for safety recall N232414710, dealers must access the GM Global Warranty Management (GWM) system and submit a “ZSET” warranty transaction using the labor code provided below for each eligible vehicle. This zero dollar special transaction type is the dealer’s application for compensation and constitutes a representation from the dealer that the vehicle is eligible for WCAP assistance. Note: Acceptance of the warranty transaction does not ensure vehicle eligibility or guarantee the provision of any assistance as defined by program terms and guidelines. Labor Code Description Labor Time Trans Code 9800112 Working Capital Assistance for Safety Recall N232414710 N/A ZSET To be eligible for the WCAP, a vehicle must be in dealer inventory at the time the related field action bulletin is released. If a vehicle has been delivered, wholesaled or otherwise disposed of prior to release of the bulletin, the vehicle is not eligible for assistance. Additionally, recalled vehicles taken in on trade may be eligible for assistance if the dealer immediately reports the vehicle in used vehicle inventory via its Dealer Management System (DMS) and makes application through the GWM system. To ensure that GM is receiving daily inventory information, which is necessary to process payments and make eligibility determinations under the WCAP, the dealer’s vehicles must be properly identified in the dealership’s DMS. A daily feed of this information is provided to GM through the Dealer Data Share (DDS) agreement. Beginning with the 1st quarter of 2019, all WCAP payments will be facilitated through the Global Warranty Management (GWM) system. For each eligible vehicle, a qualifying dealer will submit for WCAP vehicle enrollment with a “ZSET” transaction type and for reimbursement with a “ZFAT” transaction type both through the GWM system. If approved, a WCAP credit for that vehicle will be issued through the GWM system similar to any other warranty credit. WCAP submission instructions and the required labor code will also be provided in the appropriate field action bulletin. Each WCAP transaction being credited will be clearly identified on the dealer’s daily credit memo. In order to receive payment, a dealer must have timely reported the vehicle in used vehicle inventory, retained the vehicle until the related field action bulletin is released, and properly applied for the WCAP payment. The vehicle must also be otherwise eligible under WCAP rules and guidelines. GM reserves the right to amend, modify, terminate, or cancel this program at any time in its sole discretion. END OF MESSAGE GM CUSTOMER CARE AND AFTERSALES

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