Safety Recall N232414710 Instrument Panel Airbag Tear Seam – 2022-2023 Chevrolet Bolt EV

August 10, 2023 NHTSA CAMPAIGN NUMBER: 23V567000

Front Passenger Air Bag May Deploy Improperly

An air bag that does not deploy properly in a crash increases the risk of injury.

 

NHTSA Campaign Number: 23V567

Manufacturer General Motors, LLC

Components AIR BAGS, ELECTRICAL SYSTEM

Potential Number of Units Affected 317

 

Summary

General Motors, LLC (GM) is recalling certain 2022-2023 Chevrolet Bolt EV vehicles. The instrument panel may be missing the perforation on the underside of the panel cover that allows the passenger-side air bag to deploy properly.

 

Remedy

Dealers will replace the instrument panel, free of charge. Owner notification letters are expected to be mailed September 25, 2023. Owners may contact Chevrolet customer service at 1-800-222-1020. GM’s number for this recall is N232414170.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Vehicle has a Recall

 


Frequently Asked Questions (FAQs) for Safety Recall N232414710
Instrument Panel Airbag Tear Seam

These questions and answers are being provided to help GM dealers respond to inquiries from involved vehicle owners about the Safety Recall identified above.

 

Q1) Which vehicles are involved?

A1) General Motors has decided that a defect which relates to motor vehicle safety may exist in certain 2022-2023 model year Chevrolet Bolt EV vehicles.

 

Q2) What is the issue or condition?

A2) The instrument panels in these vehicles may have been manufactured without the perforation on the underside of the panel cover that allows the passenger-side airbag to properly deploy.

 

Q3) What symptoms may be experienced? What warning signs may be associated with the issue or condition described?

A3) None

 

Q4) What is the remedy/repair?

A4) Dealers will replace the instrument panel.

 

Q5) What is the safety risk? Is the vehicle safe to drive?

A5) If the perforation is missing, the passenger side airbag may not properly deploy in a crash, increasing the risk of injury.

 

Q6) Does the customer have to pay for this remedy/repair?

A6) No, this repair will be done at no cost to the customer.

 

Q7) Is the remedy/repair available now?

A7) No, when a sufficient quantity of parts are available, the recall bulletin will be released, and dealers can begin repairing vehicles.

 

Q8) What should customers do until recall repairs can be completed? Are there any special instructions?

A8) Do not occupy the front-passenger seating position until the recall repair is completed.

 

Q9) How can customers check to see if their vehicle is involved in this field action?

A9) Customers who own a vehicle involved in the field action will be notified by mail by General Motors, but they may also check their Vehicle Identification Number (VIN) for field actions in GM Owner Center at https://my.gm.com/recalls or via NHTSA’s website at https://vinrcl.safercar.gov/vin/.

 

Q10) If customers are concerned, can they get a rental car or courtesy transportation?

A10) Courtesy transportation is available for customers whose vehicles are involved in this recall and are within the warranty coverage period for the warranty which is associated with this recall. Please refer to Warranty Administration Bulletin #17-NA-073: Field Action Courtesy Transportation Policy for further information.

 


Chronology :

On June 20, 2023, a GM supplier quality engineer was notified by a Tier 1 supplier that some 2022 and 2023 model year Chevrolet Bolt EV vehicles may have been built with instrument panels missing the passenger side airbag perforation. On June 23, 2023, GM opened a product investigation.

GM’s investigator retrieved and reviewed field data. The investigator also worked with the Tier 1 and Tier 2 suppliers, and personnel at GM’s Orion assembly plant, to define the suspect part population and trace it to vehicles. A total of 403 suspect vehicles were identified. GM is not aware of any field incidents related to this condition.

On August 3, 2023, GM’s Safety and Field Action Decision Authority decided to conduct a safety recall.

 


2 Affected Products

Vehicle

MAKE MODEL YEAR
CHEVROLET BOLT EV 2022-2023

 


5 Associated Documents

Defect Notice 573 Report

RCLRPT-23V567-6813.PDF 214.111KB

RCLRPT-23V567-6813

 


Recall Acknowledgement

RCAK-23V567-3208.pdf 700.992KB

RCAK-23V567-3208

 


Miscellaneous Document – Frequently Asked Questions (FAQs) for Safety Recall N232414710 Instrument Panel Airbag Tear Seam

RMISC-23V567-2822.pdf 98.39KB

RMISC-23V567-2822

 


Manufacturer Notices(to Dealers,etc) – Dealer Message re Stop Delivery Order for Safety Recall N232414710

RCMN-23V567-8388.pdf 123.736KB

RCMN-23V567-8388

 


Manufacturer Notices(to Dealers,etc) – Dealer Message re N232414710 – Safety Recall Instrument Panel Airbag Tear Seam Application for Used Vehicle Working Capital Assistance Program (WCAP)

RCMN-23V567-8968.pdf 134.269KB

RCMN-23V567-8968

 


Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=23V567&docType=RCL

 


 

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Last update on 2023-11-10 / Affiliate links / Images from Amazon Product Advertising API

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