August 3, 2023 NHTSA CAMPAIGN NUMBER: 23V549000
Steering Gear Shaft May Fracture
A steering arm that disconnects may result in a total loss of steering control, increasing the risk of a crash.
NHTSA Campaign Number: 23V549
Manufacturer General Motors, LLC
Components STEERING
Potential Number of Units Affected 3,893
Summary
General Motors, LLC (GM) is recalling certain 2024 Chevrolet Silverado 2500, 3500, and GMC Sierra 2500, 3500 vehicles. The steering gear shaft may fracture and disconnect from the steering arm.
Remedy
Dealers will inspect and replace the steering gear, if necessary, free of charge. Owner notification letters are expected to be mailed September 18, 2023. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-800-462-8782. GM’s number for this recall is N232414720.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Vehicle has a Recall
Condition
General Motors has decided that a defect which relates to motor vehicle safety may exist in certain 2024 model year Chevrolet Silverado 2500/3500 and 2024 model year GMC Sierra 2500/3500 vehicles. In these vehicles, the steering gear shaft may contain a supplier manufacturing defect that may result in a fracture of the shaft that attaches to the steering (pitman) arm. If the steering gear shaft fractures and the steering arm becomes disconnected, the driver will be unable to steer the vehicle, increasing the risk of a crash.
Correction
Dealers will inspect the steering gear and replace if necessary.
Parts
It is estimated that a very small percentage of the involved vehicles will fail the inspection and require part replacement.
For those vehicles that do not pass the inspection, the bulletin will be updated when the remedy and required parts become available, at which time those vehicles can be repaired. No parts are required for this inspection procedure.
Service Procedure
1. Lift the vehicle. Refer to Lifting and Jacking the Vehicle in SI.
2. Inspect the Steering Gear Pinion Shaft/Pitman arm nut to see if they are intact.
- If the inspection determines that the steering gear does NOT need to be replaced (steering gear pinion shaft and nut are intact), no further action is required.
- If the steering gear pinion shaft is broken/sheared off, as shown above, vehicles must be held and not delivered to customers. The bulletin will be updated when the remedy and required parts become available, at which time those vehicles can be repaired, closed, and delivered.
Frequently Asked Questions (FAQs) for Safety Recall N232414720
Steering Gear Shaft Fracture
These questions and answers are being provided to help GM dealers respond to inquiries from involved vehicle owners about the Safety Recall identified above.
Q1) Which vehicles are involved?
A1) General Motors has decided that a defect which relates to motor vehicle safety may exist in certain 2024 model year Chevrolet Silverado 2500/3500 and 2024 model year GMC Sierra 2500/3500 vehicles.
Q2) What is the issue or condition?
A2) In these vehicles, the steering gear shaft may contain a supplier manufacturing defect that may result in a fracture of the shaft that attaches to the steering (pitman) arm.
Q3) What symptoms may be experienced? What warning signs may be associated with the issue or condition described?
A3) None
Q4) What is the remedy/repair?
A4) Dealers will inspect the steering gear and replace if necessary.
Q5) What is the safety risk? Is the vehicle safe to drive?
A5) If the steering gear shaft fractures and the steering arm becomes disconnected, the driver will be unable to steer the vehicle, increasing the risk of a crash.
Q6) Does the customer have to pay for this remedy/repair?
A6) No, this inspection/repair will be done at no cost to the customer.
Q7) Is the remedy/repair available now?
A7) No, when a remedy is available and/or sufficient quantity of parts are available, the recall bulletin will be released, and dealers can begin repairing vehicles.
Q8) What should customers do until recall repairs can be completed? Are there any special instructions?
A8) If special instructions are provided, they will be included in the notification letters to customers.
Q9) How can customers check to see if their vehicle is involved in this field action?
A9) Customers who own a vehicle involved in the field action will be notified by mail by General Motors, but they may also check their Vehicle Identification Number (VIN) for field actions in GM Owner Center at https://my.gm.com/recalls or via NHTSA’s website at https://vinrcl.safercar.gov/vin/.
Q10) If customers are concerned, can they get a rental car or courtesy transportation?
A10) Courtesy transportation is available for customers whose vehicles are involved in this recall and are within the warranty coverage period for the warranty which is associated with this recall. Please refer to Warranty Administration Bulletin #17-NA-073: Field Action Courtesy Transportation Policy for further information.
Chronology :
On June 20, 2023, a GM quality engineer discovered a fractured steering gear shaft on a 2024 model year Chevrolet Silverado HD truck during an alignment operation and submitted a Speak Up For Safety (SUFS) report. On June 21, 2023, GM’s supplier determined that certain steering gear shaft parts may have been improperly heat treated.
GM’s investigation determined that the use of out of specification material combined with improper heat treatment could result in steering gear shaft parts with material properties outside of specification, which may result in fracture of the shaft. GM is not aware of any field incidents related to this condition.
On July 27, 2023, GM’s Safety and Field Action Decision Authority decided to conduct a safety recall.
4 Affected Products
Vehicles
MAKE | MODEL | YEAR |
CHEVROLET | SILVERADO 2500 | 2024 |
CHEVROLET | SILVERADO 3500 | 2024 |
GMC | SIERRA 2500 | 2024 |
GMC | SIERRA 3500 | 2024 |
5 Associated Documents
Miscellaneous Document – Frequently Asked Questions (FAQs) for Safety Recall N232414720 Steering Gear Shaft Fracture
RMISC-23V549-7669.pdf 99.009KB
RMISC-23V549-7669
Defect Notice 573 Report
RCLRPT-23V549-8347.PDF 215.028KB
RCLRPT-23V549-8347
Remedy Instructions and TSB
RCRIT-23V549-2100.pdf 291.07KB
RCRIT-23V549-2100
Manufacturer Notices(to Dealers,etc) – Dealer Message re N232414720 – Safety Recall Steering Gear Shaft Fracture
RCMN-23V549-8811.pdf 168.891KB
RCMN-23V549-8811
Recall Acknowledgement
RCAK-23V549-4489.pdf 645.291KB
RCAK-23V549-4489
Latest Recalls Documents
For the Latest and Most Recent Recalls Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=23V549&docType=RCL
- [🔥🔥Oil/SAS/Throttle Reset] New 3 reset functions are available! TOPDON ArtiDiag500 OBD2 scanner with Oil /SAS/Throttle Reset to maintain your vehicle systems safely. 🚩Just Click "Upgrade" to obtain 3 special reset functions.
- 🚗[OBD2 Scanner] The TOPDON OBD2 scanner performs all ENG/AT/SRS/ABS diagnostics with 4-in-1 graphic live data. 🚩It covers all OBD2 tests for 60 manufacturers and 10000+ model. It also features 5-second one-touch AutoVIN, 🚩a free one-touch lifetime upgrade through WiFi, library DTC, 9 languages, 🚩printable auto-generated report with email sharing, 🚩smooth Android 7.0, 16GB ROM, 🚩vivid 5-inch touchscreen, and up to 10 hours of battery life.
- [🔥🔥4 Car System Code Reader] The TOPDON OBD2 scanner accesses 4 systems: 🚩Engine/ABS/SRS/Transmission. It identifies the ECU version, pull DTCs with 4-in-1 graphic live data and DTC explanation to identify issues, erase DTCs to turn off the warning lights after repair (For cars made in 2005 and newer). In order to help you extend the lifespan of your vehicle while improving performance, this code reader also includes all obd2 test modes to solve the major concerns for all vehicles.
- 🚗[User-Oriented TOPDON OBD2 Scanner] With this scan tool's touchscreen and rubberized buttons, you may easily navigate through menus or process while following a logical path even when wearing gloves. With 16GB on-board memory, the scanner enables for the recording of several diagnostic reports, which can be shared via email and printed for review. Along with this, you can 🚩upgrade your software for free for lifetime with one-touch over Wi-Fi for that help update the features and expanding car coverage.
- 🚗[Multiple Functions] The Smart AutoVIN of this TOPDON OBD2 scanner keeps track of your manual selections for vehicle make, model, and year and directs you to the suitable diagnostics. 🚩Max 4 Live Data streams integrated for much easier data processing. Diagnostic feedback online with this diagnostic tool to help you get tough repair operations well-completed. Real-time car battery voltage monitoring identifies probable vehicle defects.
- 【2023 Newest OBD2 Scanner Diagnostic Tool】NC610 car scan diagnostic tool adopts new smart chip and latest user interface design, which perfectly combines OBDII 16-pin and 9-pin (gasoline and diesel). This OBD2 car code reader can easily determine why the check engine light is on, quickly read and erase diagnostic trouble codes, freeze frames, I/M monitor ready status, battery test, smoke test, fuel test, trouble code query library (50000+), read data stream and data playback function.
- 【Heavy Duty Truck Diagnosis + Powerful Data Streaming】: HD OBD heavy duty truck scanner can quickly read engine fault codes (stored fault codes, intermittent, permanent, recorded fault codes) and clear codes, retrieve vehicles Information as well as complete data streams, classify data streams Display real-time vehicle sensor data in text and graphs so you can view them more intuitively. Suitable for Cummins, Caterpillar, Detroit, Packard and other diesel engines with 9-pin connector.
- 【Vehicle coverage】: OBD2 scanner is suitable for most OBDII-compliant vehicles updated after 1996 (OBDII protocol//16-pin diagnostic interface: J1850 (PWM, VPW), ISO_9141-2, ISO_14230-4 (KWP , KWP-5BPS), ISO_15765-4 (CAN, CAN-B, CAN-C, CAN-D)) Compatible vehicles - cars, light trucks, pickups, SUVs, etc. Compliant with J1939 protocol // 9-pin diagnostic interface for light and heavy trucks, engineering vehicles, agricultural vehicles, buses, etc.
- 【The latest design】: Humzor NC610 car OBD2 scanner adopts the latest interface and 2.8" large screen, long-term use will not cause eye fatigue. It is also equipped with three fault indicator lights to display the status, so that you can understand the vehicle status more intuitively and at the same time can execute the car Battery Voltage Test - 12V/24V.
- 【Instructions for use】: NC610 OBD2 car code reader is delivered with a portable tool box and a 9-pin connector. If you encounter any problems when using the NC610 professional scanning tool, you can directly contact us through Amazon Support or send us an email, and we will provide you with professional technical support. We provide hassle-free return service If you are not satisfied with the product, you can contact us directly, we will provide you with efficient after-sales service.
- 【Enhanced 4 System Diagnostic Scanner】+【Avoid Costly trips to dealership】This FOXWELL NT604 Elite obd2 scanner is the 2023 new enhanced 4 system code reader, which is capable of reading fault codes, clearing fault codes,retrieving vehicle information and display live data stream.With this foxwell nt604 elite car diagnostic tool, you will easily find what's wrong with your car to avoid expensive trip to dealership. Save your time and money!
- 【Turn off Check Engine/ABS/SRS/Transmission Light】After locating the root issue, you will know where the problem is.Fix the problem and use this NT604 Elite abs scan tool to turn off check engine light or other warning light like ABS, SRS/airbag and transmission by clearing the fault codes.Tips: the fault code can be only erased after the problem is fixed.
- 【Professional OBD2 Code Reader】This FOXWELL NT604 Elite car scanner will allow you to perform full OBDII diagnostic for all cars with OBDII protocols. The 10 OBDII test models includes I/M Readiness, On-borad monitor test, read freeze frame, vehicle info, Component Test, modules present, read and erase codes, view live data, system status and DTC look up functions.
- 【Cover 10000+ models and 60+ Car Makes】Compared with Other similar code scanner which only supports 40-50 car makes, this NT604 Elite car diagnostic scanner for all cars contains more than 60 car brands and 1000+ cars for almost all OBDII cars, SUVs, minivans, light-duty trucks sold worldwide, with the supported year differing from 1996 to 2021.
- 【AUTOVIN】+【Live Data Stream】+【Solid Protective Case】+【Lifetime update】With the autovin function, this abs srs scanner will identify your VIN automatically during the diagnosis. Live data stream shows you some info like engine coolant temp/oil temp, engine RPM and etc.What's more, you will receive a nice protective case to hold your scanner, which can also be a great gift choice.Lifetime time let you have access to free software update.
- 【PURE USER EXPERIENCE】 Enhanced Bluetooth 5.2 version perfectly compatible with iPhone, Android & Windows systems, no complicated steps, no need annoying user registration, no extra subscription fees, obd2 scanner diagnostic tool and professional car full system scan all free, connect and diagnosis, the most powerful and easiest use app so far.
- 【PROFESSIONAL CAR FULL SYSTEM DIAGNOSIS】KDIAG enhanced vehicle diagnostics not only gives access to information normally available only to mechanics on their OBD2 scan tools, but also can read and clear ABS, Airbag, SRS, TPMS codes, and many more. NOTE: full system check covers most US car brands and our engineers are still developing more vehicle brands which will be added with the app upgrade from time to time.
- 【ENHANCED 11 OBDII FUNCTION MODES】read &clear codes, live data stream in text including volts, rpm, temperature, speed values, etc. One-click read I/M readiness to pass smog check, perform EVAP Test, O2 test, vehicle information, etc. Helps you to turn off the check engine light and get ready for the annual smog check, save you time and money.
- 【EXCELLRNT PERFORMANCE TEST】 bluetooth obd2 scanner stay connected to your vehicle even as you drive, so you can monitor your car’s health in real-time like 100 km/h acceleration time, top speed, engine load, battery voltage test and engine coolant temperature to provide you better driving experience.
- 【WIDELY VEHICLE COMPATIBILITY】 Works on most of 1996 and newer US based, European, and Asian vehicles. Diagnostic scan tool for all vehicles supports all OBD2 Protocols including the newer CAN protocol. Support 8 languages perfect diagnostic scan tool for Toyota, Honda, Chevrolet, Ford, Mercedes-Benz, Jeep, BMW, Porsche, Subaru, Nissan, Cadillac, Volkswagen, Lexus, and more.
- SIMPLIFYING CAR REPAIR - Our goal is to simplify your car repair process. Our device turns your smartphone into a powerful OBD2 scanner diagnostic tool, allowing you to quickly understand your vehicle's problem, view recommended fixes, and purchase the necessary parts for repair.
- EXPERIENCE PROFESSIONAL DIAGNOSTICS - BLCKTEC's enhanced vehicle diagnostics gives you access to advanced features typically found only on high-end scanners. With our car code reader you can read and clear engine codes, ABS (brakes), SRS (airbags), TPMS codes, and many more.
- RELIABLE AND ACCURATE RESULTS - Our car scanner utilizes the latest OBD2 technology to provide accurate and reliable diagnostic information, ensuring that you can trust the results you receive.
- COMPATIBLE WITH A WIDE RANGE OF VEHICLES - Our bluetooth OBD2 scanner works with most vehicles made after 1996, including cars, trucks, and SUVs, making it a versatile tool for any DIYer.
- USER-FRIENDLY APP - Our accompanying app is easy to use and navigate, with clear and concise information displayed in an easy-to-understand format. Available on IOS and Android.
- 🔍Car Diagnostic Scanner with Full OBD/EOBD Function — ✅Read codes and clear codes, ✅10000+ error codes available for query, ✅viewe freeze frame, ✅I/M readiness and historical I/M Data, ✅live data stream and live curve (car speed, battery voltage etc. ), ✅car information reading, ✅oxygen sensor test, ✅EVAP test, ✅calculate load value, ✅engine coolant temperature, ✅get engine speed. It has all the OBD functions you need.
- 📱2.8'' HD Color Screen — Compared with traditional OBD scanners, Zmoon 2.8'' HD color check engine code reader displays more and richer content, which will not cause eye fatigue after long-term use. And the body design is very suitable for one-handed holding.
- 🚗Compatible with Most Vehicles & 7 Languages Available — OBDII/EOBD car scanner diagnostic for all American cars after 1996, European cars after 2002, Asian cars after 2008. Supports English, Spanish, French, German, Italian, Russian and Dutch.
- 🔌Plug and play: Directly powered by the car, even beginners can quickly master and use the car code scanner proficiently. No need to download APP, it is more accurate and stable than the wireless bluetooth code reader! And there are 3 statu lights on the device to remind you if your car is faulty, which is very friendly to beginners.
- 📧Worry-Free After-Sales Service: Zmoon OBD car scanner diagnostic tool has 30 days return policy and extended 3 years warranty! 7*24 hours customer service, if you have any dissatisfaction or questions, you can send us a message in the background, we will reply quickly within 24 hours.
- ✔Full OBDII Modes Scanner for Car: As professional car scanner, ZM201 has all the OBD2 functions you need.🔎Read & clear codes, 💡turn off engine light or MIL, ❄view freeze frame, 📋read I/M readiness, 🚕retrieve vehicle VIN, 🔋battery voltage test, 📈live data stream (with graphing display), ✅built-in 35901 DTCs, O2 sensor test, onboard monitoring mode, and perform component testing etc.
- ✔Enhanced OBD2 Scanner Diagnostic Tool: Live data and DTC replay combined with printing function, you can connect it to a computer for fault data printing, prevent auto repair shops from charging randomly, save money and time. ZM201 obd scanner also comes with free-lifetime software updates, ensuring you always have the latest features and improvements.
- ✔35,901 DTC Lookup: ZM201 car code reader built-in 35,901 DTCs, the old model obd2 usually only have 3,000-10,000. So the ZM201 car scanner has a huge advantage, which means that this obd2 scanner can better help diagnose and solve your vehicle faults. This is a great option if you want to replace or upgrade an existing car scanner.
- ✔Compatible with 98% Vehicles: ZM201 OBD2 scanner for car is compatible with most cars after 1996(USA)/2002(EU)/2008(Asia). If your car has an OBD2 port (16Pin), and the production time meets the above timeline, then your vehicle is compatible. But it is not compatible with new energy vehicles, hybrid vehicles, and models that do not comply with the OBD2 protocol.
- ✔Convenient Shortcut Functions: The addition of shortcut keys enhances the user experience. Pressing F1 enables you to quickly retrieve trouble codes, while F2 provides instant access to I/M readiness information. We've also introduced left and right navigation buttons (the previous model had only up and down buttons), making operation even more convenient.
- 🏆【All-In-One Functions in Your Hand】2023 LAUNCH X431 Elite OBD2 Scanner for Land Rover Jaguar, equipped with advanced Android 5.0 OS & 4'' Touchscreen, which fast boot-upping to make the diagnostic process smoother to offer an Easier & Faster operating experience for you. Also be feature-rich, supported ✅OE Full System Diagnosis, ✅All Reset Services, ✅Powerful Bi-directional Control, ✅10 Full OBD2 Functions, ✅Auto VIN, ✅Lifetime F-ree Update, etc. A Must Have for Land Rover & Jaguar OWNER.
- 🚗【OE-Level Full Systems Diagnosis】LAUNCH X431 Elite obd2 scanner code reader for All Land Rover & Jaguar cars, provides you with dealer-level All-around & In-depth diagnostic for all available modules. It can read/clear codes, view data stream, retrieves freeze-frame, read ECU information, perform active tests and special functions to maintain the car systems safely and efficiently. The detailed report helps you quickly find the root cause, and clear the fault code after the problem is fixed.
- 🚗【All F-ree Maintenance Services for LRJ】LAUNCH X431 Elite diagnostic scan tool for Land Rover & Jaguar, comes with ALL F-REE special functions to save your ton of repairing money from dealership. Including Oil, EPB, TPMS, SRS(Airbag) Reset, SAS Calibration, ABS Bleed, Throttle/Idle Speed Relearn, Battery Registration, Transmission Adaption, D.PF Regen, Injector Coding, Camshaft Relearn, Suspension, etc., 📧 Funcitons vary from models. Check compatibility first via kingbolen05 @ hotmail . com.
- 🚗【Powerful Bi-Directional Control/Active Test】LAUNCH scanner diagnostic tool for Land Rover & Jaguar, inherits LAUNCH X431 Series' powerful bi-directional control, allowing you to activate or control a vehicle system/component for active test on Land Rover & Jaguar cars to check if the car actuators are all in good condition. You can also use it to recalibrate, adapt or configure certain components after making repairs or replacements. 📧Check compatibility via kingbolen05 @ hotmail . com.
- 🚗【Full OBD2 Funcitons for All Car Brands】LAUNCH X431 Elite for Land Rover Jaguar Scan Tool is also a universal OBD2 code reader for all cars after 1996 that comes with OBD2 protocol. Full 10 OBD2 modes had built-in, you can use it to read/clear codes, freeze frame, view live data, I/M readiness, O2 Monitor Test, EVAP test(Mode 8), On-board Monitor test(Mode 6), view vehicle info, etc. Assit you diagnose engine problems and turn off the MIL light. Help you easily pass the smog test.
- CEL Doctor: The ANCEL AD310 is one of the best-selling OBD II scanners on the market and is recommended by Scotty Kilmer, a YouTuber and auto mechanic. It can easily determine the cause of the check engine light coming on, quickly read and clear diagnostic trouble codes, read live data & hard memory data, view freeze frame, I/M monitor readiness and collect vehicle information. Instead of taking car to mechanic shop, you can use it to check the trouble code and show code definition by yourself.
- Sturdy and Compact: Equipped with a 2.5 foot cable made of very thick, flexible insulation. It is important to have a sturdy scanner as it can easily fall to the ground when working in a car. The AD310 OBD2 scanner is a well-constructed device with a sleek design. It weighs 12 ounces and measures 8.9 x 6.9 x 1.4 inches. Thanks to its compact design and light weight, transporting the device is not a problem. The buttons are clearly labelled and the screen is large and displays results clearly.
- Accurate Fast and Easy to Use: The AD310 scanner can help you or your mechanic understand if your car is in good condition, provides exceptionally accurate and fast results, reads and clears engine trouble codes in seconds. If you want to find out the cause of the check engine light, this device will let you know immediately and fix the problem right away without any car knowledge. No need for batteries or a charger, get power directly from the OBDII Data Link Connector in your vehicle.
- OBDII Protocols and Car Compatibility: Many cheap scan tools do not really support all OBD2 protocols. This is not the case with the AD310 scanner as it can support all OBDII protocols such as KWP2000, J1850 VPW, ISO9141, J1850 PWM and CAN. This device also has extensive vehicle compatibility with 1996 US-based, 2000 EU-based and Asian cars, light trucks, SUVs, as well as newer OBD2 and CAN vehicles both domestic and foreign. Check compatibility with your vehicle model before purchasing.
- Home Necessity and Worthy to Own: This is an excellent code reader to travel or home with as it weighs less and it is compact in design. You can easily slide it in your backpack as you head to the garage, or put it on the dashboard, this will be a great fit for you. The AD310 is not only portable, but also accurate and fast in performance. Moreover, it covers various car brands and is suitable for people who just need a code reader to check their car.
- MADE FOR HOME MECHANICS - This is more than an OBD2 code reader. It offers professional-level functions like car battery reset, hybrid diagnostics, module scanning, and supports English, Spanish, and French.
- PASS YOUR EMISSIONS TEST - With our OBD2 scanner, you can understand your vehicle's emissions status before the state does. It helps ensure you're ready to pass your smog check, making the whole process hassle-free.
- REAL-TIME LIVE DATA - View essential car data like RPM, speed, and oil temperature in real-time. Test your battery and alternator to assess whether professional help is needed.
- WIDE RANGE COMPATIBILITY - Our car code reader and reset tool works with all OBD2 compliant domestic and foreign vehicles sold in the USA made after 1996. This includes cars like sedans, trucks, and SUVs, making it a versatile tool for any DIYer.
- USA DESIGNED & SUPPORTED - We are a Southern California based company and take pride by offering products that are designed and supported by ASE Certified Technicians right here in sunny California. Have questions? Need help? Never hesitate to reach out, our friendly automotive techs are ready to help.
Last update on 2023-11-02 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.
SEOCONTENT-START
Safety Recall N232414720 Steering Gear Shaft Fracture Copyright 2023 General Motors. All Rights Reserved. Page 1 of 3 Release Date: August 2023 Revision: 00 Attention: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. This bulletin contains an inspection procedure for both dealer inventory and customer vehicles. Vehicles (both dealer inventory and customer owned) that pass this inspection procedure should be closed using the “Inspect Only – Vehicle Passed Inspection (No Further Action Required)” labor code 9106931. It is estimated that a very small percentage of the involved vehicles will fail the inspection and require part replacement. Vehicles that do not pass the inspection must be held and not delivered to customers until the repair is completed. The bulletin will be updated when the remedy and required parts become available, at which time those vehicles can be repaired, closed, and delivered. All involved vehicles that are in dealer inventory must be held and not delivered to customers, dealer traded, or used for demonstration purposes until either the inspection or inspection and repair contained in this bulletin has been performed on the vehicle. Make Model Model Year From To RPO Description Chevrolet Silverado 2500 HD/3500 HD 2024 2024 GMC Sierra 2500 HD/3500 HD Involved vehicles are marked “Incomplete Remedy Not Available” on the Investigate Vehicle History screen in GM Global Warranty Management system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs. Condition General Motors has decided that a defect which relates to motor vehicle safety may exist in certain 2024 model year Chevrolet Silverado 2500/3500 and 2024 model year GMC Sierra 2500/3500 vehicles. In these vehicles, the steering gear shaft may contain a supplier manufacturing defect that may result in a fracture of the shaft that attaches to the steering (pitman) arm. If the steering gear shaft fractures and the steering arm becomes disconnected, the driver will be unable to steer the vehicle, increasing the risk of a crash. Correction Dealers will inspect the steering gear and replace if necessary. Parts It is estimated that a very small percentage of the involved vehicles will fail the inspection and require part replacement. For those vehicles that do not pass the inspection, the bulletin will be updated when the remedy and required parts become available, at which time those vehicles can be repaired. No parts are required for this inspection procedure. Warranty Information Labor Operation Description Labor Time Trans. Type Net Item 9106931 Inspect Only – Vehicle Passed Inspection (No Further Action Required) 0.3 ZFAT N/A 9106932 Inspect Only – Vehicle Did Not Pass Inspection and Will Require Repair – claim submission will not close field action 0.3 Service Procedure 1. Lift the vehicle. Refer to Lifting and Jacking the Vehicle in SI. 2. Inspect the Steering Gear Pinion Shaft/Pitman arm nut to see if they are intact. Safety Recall N232414720 Steering Gear Shaft Fracture Page 2 of 3 6403296 • If the inspection determines that the steering gear does NOT need to be replaced (steering gear pinion shaft and nut are intact), no further action is required. 6403294 • If the steering gear pinion shaft is broken/sheared off, as shown above, vehicles must be held and not delivered to customers. The bulletin will be updated when the remedy and required parts become available, at which time those vehicles can be repaired, closed, and delivered. Safety Recall N232414720 Steering Gear Shaft Fracture Page 3 of 3 Dealer Responsibility – For USA & Export (USA States, Territories, and Possessions) It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time. Dealer Responsibility – All All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers’ possession and subject to this recall must be held and inspected/repaired per the service procedure of this bulletin before customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration, or any other purpose. All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within the CPOIS system, or once again be used in the CTP program. Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward. Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter. In summary, whenever a vehicle subject to this field action enters your vehicle inventory you must take the steps necessary to ensure the program correction has been made before selling the vehicle. In addition, for vehicles entering your facility for service, you are required to ensure the customer is aware of the open field action and make every reasonable effort to implement the program correction as set forth in this bulletin prior to releasing the vehicle. Dealer Reports – For USA & Export For dealers with involved vehicles, a listing has been prepared and will be available through GM GlobalConnect Maxis Field Action Reports or sent directly to export dealers. The Inventory tab of the dealer reports will contain VINs that apply to this recall. This information is intended to assist dealers with the PROMPT COMPLETION of these vehicles. The Customer In-Service tab will contain customer names and addresses from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall may be a violation of law in several states. Courtesy Transportation – For USA & Canada Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the warranty coverage period. See General Motors Service Policies and Procedures Manual for courtesy transportation program details. Customer Notification USA & Canada – General Motors will notify customers of this recall on their vehicle. Export – Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act. GM bulletins are intended for use by professional technicians, NOT a “do-it-yourselfer”. They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information. We Support Voluntary Technician Certification
**************************************************************************************************************
Reference Number: GCUS-3-2993 N232414720 – Safety Recall – Steering Gear Shaft Fracture GLOBAL SAFETY FIELD INVESTIGATIONS DCS6634 URGENT – DISTRIBUTE IMMEDIATELY Date: August 3, 2023 Subject: N232414720 – Safety Recall Steering Gear Shaft Fracture Models: 2024 Chevrolet Silverado 2500 HD/3500 HD 2024 GMC Sierra 2500 HD/3500 HD To: All General Motors Dealers General Motors is releasing Safety Recall N232414720 today. The total number of U.S. vehicles involved is approximately 4,027. Please see the attached bulletin for details. The parts needed to complete the required repair are not yet available. All VINs will be placed in Incomplete Remedy Not Available status. This bulletin contains an inspection procedure for both dealer inventory and customer vehicles. Vehicles (both dealer inventory and customer owned) that pass this inspection procedure should be closed using the “Inspect Only – Vehicle Passed Inspection (No Further Action Required)” labor code 9106931. It is estimated that a very small percentage of the involved vehicles will fail the inspection and require part replacement. Vehicles that do not pass the inspection must be held and not delivered to customers until the repair is completed. The bulletin will be updated when the remedy and required parts become available, at which time those vehicles can be repaired, closed, and delivered. Frequently Asked Questions Document (FAQs) Attached to this message you will find a document that addresses the most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns. Global Warranty Management (GWM) The Required Field Action section on the Investigate Vehicle History (IVH) screen will be updated August 3, 2023. A list of vehicles in dealer inventory is attached to this message. END OF MESSAGE GLOBAL SAFETY FIELD INVESTIGATIONS
**************************************************************************************************************
OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-549 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : General Motors, LLC Submission Date : AUG 03, 2023 NHTSA Recall No. : 23V-549 Manufacturer Recall No. : N232414720 Manufacturer Information : Manufacturer Name : General Motors, LLC Address : 29427 Louis Chevrolet Road MAIL CODE 480-210-2V WARREN MI 48093 Company phone : 586-596-1733 Population : Number of potentially involved : 3,893 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2024-2024 Chevrolet Silverado 2500/3500 Vehicle Type : Body Style : Power Train : NR Descriptive Information : Manufacturing records and part supplier shipping records were used to identify vehicles that may have received a steering gear shaft from the supplier’s suspect production period. Vehicles that were not built with a steering gear shaft from the supplier’s suspect production period are not part of this recall. There are 2005 Chevrolet Silverado 2500/3500 vehicles affected by this recall. Production Dates : JUN 07, 2023 – JUN 23, 2023 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 23V-549 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 2 : 2024-2024 GMC Sierra 2500/3500 Vehicle Type : Body Style : Power Train : NR Descriptive Information : Manufacturing records and part supplier shipping records were used to identify vehicles that may have received a steering gear shaft from the supplier’s suspect production period. Vehicles that were not built with a steering gear shaft from the supplier’s suspect production period are not part of this recall. There are 1888 GMC Sierra 2500/3500 vehicles affected by this recall. Production Dates : JUN 07, 2023 – JUN 24, 2023 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : General Motors has decided that a defect which relates to motor vehicle safety may exist in certain 2024 model year Chevrolet Silverado 2500/3500 and 2024 model year GMC Sierra 2500/3500 vehicles. In these vehicles, the steering gear shaft may contain a supplier manufacturing defect that may result in a fracture of the shaft that attaches to the steering (pitman) arm. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : If the steering gear shaft fractures and the steering arm becomes disconnected, the driver will be unable to steer the vehicle, increasing the risk of a crash. Description of the Cause : Certain steering gear shaft components may have been produced with out of specification material that was not properly heat treated by GM’s supplier. Identification of Any Warning that can Occur : NR Involved Components : Component Name 1 : GEAR ASM-HYD RECRG BALL STRG Component Description : Steering Gear Component Part Number : 86802095, 86802096, 86802097, 86802098, 86554125 Part 573 Safety Recall Report 23V-549 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Supplier Identification : Component Manufacturer Name : Nexteer Address : 3900 E Holland Rd Saginaw Michigan 48601-9494 Country : United States Chronology : On June 20, 2023, a GM quality engineer discovered a fractured steering gear shaft on a 2024 model year Chevrolet Silverado HD truck during an alignment operation and submitted a Speak Up For Safety (SUFS) report. On June 21, 2023, GM’s supplier determined that certain steering gear shaft parts may have been improperly heat treated. GM’s investigation determined that the use of out of specification material combined with improper heat treatment could result in steering gear shaft parts with material properties outside of specification, which may result in fracture of the shaft. GM is not aware of any field incidents related to this condition. On July 27, 2023, GM’s Safety and Field Action Decision Authority decided to conduct a safety recall. Description of Remedy : Description of Remedy Program : Dealers will inspect the steering gear and replace if necessary. Pursuant to 49 C.F.R. § 573.13(d)(1), all covered vehicles are under warranty, so reimbursement is not offered. How Remedy Component Differs from Recalled Component : The replacement steering gear was not produced during the supplier’s suspect time period. Identify How/When Recall Condition was Corrected in Production : Containment efforts were initiated at GM’s assembly plants on June 23, 2023, and at GM’s distribution center on June 27, 2023. Vehicles produced on or after June 24, 2023, did not include steering gears from the supplier’s suspect production period. Recall Schedule : Description of Recall Schedule : Dealers will be notified on August 3, 2023. Owner notification is estimated to begin on September 18, 2023. Planned Dealer Notification Date : AUG 03, 2023 – AUG 03, 2023 Planned Owner Notification Date : SEP 18, 2023 – SEP 18, 2023 Part 573 Safety Recall Report 23V-549 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 * NR – Not Reported
**************************************************************************************************************
**************************************************************************************************************
**************************************************************************************************************
**************************************************************************************************************
SEOCONTENT-END