August 10, 2023 NHTSA CAMPAIGN NUMBER: 23V564000
Loss of Engine Power from Electrical Corrosion
Corrosion of the ignition coil pack fuses can cause a misfire and loss of engine power, increasing the risk of a crash.
NHTSA Campaign Number: 23V564
Manufacturer Isuzu Motors Limited
Components ELECTRICAL SYSTEM
Potential Number of Units Affected 19,479
Summary
Isuzu Motors Limited (Isuzu) is recalling certain 2023-2024 NPR Gas, NPR HD Gas, 2024 NQR Gas, NRR Gas, 2023-2024 Chevrolet LCF 3500HG, Chevrolet LCF 4500HG, 2024 Chevrolet LCF 5500HG, and Chevrolet LCF 5500XG vehicles. The chassis harness may have an incorrectly sized wire seal for the 2 externally mounted engine ignition coil pack fuse holders, which can allow water intrusion and cause the fuses to corrode.
Remedy
Dealers will replace both engine ignition coil pack fuse holder assemblies, free of charge. Owner notification letters are expected to be mailed September 29, 2023. Owners may contact Isuzu customer service at 1-866-441-9638. Isuzu’s number for this recall is V2305.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Vehicle has a Recall
Frequently Asked Questions (FAQs) for Safety Recall N232419340
Ignition Coil Pack Fuse
These questions and answers are being provided to help GM dealers respond to inquiries from involved vehicle owners about the Safety Recall identified above.
Q1) Which vehicles are involved?
A1) Isuzu Motors Limited has decided that a defect, which relates to motor vehicle safety, exists in certain 2023 and 2024 model year Chevrolet Low Cab Forward vehicles equipped with 6.6L (RPO L8T) gasoline engines.
Q2) What is the issue or condition?
A2) In the affected vehicles, an incorrectly sized wire seal was selected for the 2 externally mounted engine ignition coil pack fuse holders. This results in the potential for water intrusion into the fuse holders and eventual corrosion or failure of the fuses.
Q3) What symptoms may be experienced? What warning signs may be associated with the issue or condition described?
A3) None.
Q4) What is the remedy/repair?
A4) Dealers will apply a silicone sealant to the rear of the existing fuse holder plug.
Q5) What is the safety risk? Is the vehicle safe to drive?
A5) If the ignition coil pack fuses corrode or fail, one or more of the following events may occur, in each case increasing the risk of a crash: (1) the Check Engine Malfunction Indicator Light (MIL) may illuminate and the engine may misfire and result in reduced power output and slower than normal acceleration; (2) the vehicle may derate and limit maximum vehicle speed to 5 MPH (power steering and power brake assist will still function normally); and (3) if you shut off the engine, it may stall when you try to start it and not restart.
Q6) Does the customer have to pay for this remedy/repair?
A6) No, this inspection/repair will be done at no cost to the customer.
Q7) Is the remedy/repair available now?
A7) No, when a sufficient quantity of parts are available, the recall bulletin will be released, and dealers can begin repairing vehicles.
Q8) What should customers do until recall repairs can be completed? Are there any special instructions?
A8) If special instructions are provided, they will be included in the notification letters to customers.
Q9) How can customers check to see if their vehicle is involved in this field action?
A9) Customers who own a vehicle involved in the field action will be notified by mail by General Motors, but they may also check their Vehicle Identification Number (VIN) for field actions in GM Owner Center at https://my.gm.com/recalls or via NHTSA’s website at https://vinrcl.safercar.gov/vin/.
Q10) If customers are concerned, can they get a rental car or courtesy transportation?
A10) Courtesy transportation is not applicable to Medium Duty vehicles. Towing is covered to the nearest Chevrolet Medium Duty dealer if your vehicle cannot be driven because of a warrantied defect. Please refer to Warranty Administration Bulletin #07-00-89-037: Warranty Administration – GM Courtesy Transportation and Roadside Assistance Programs for further information.
August 10, 2023
DET-23-101
ISUZU Campaign: V2305
Chronology of Defect Determination
573.6(c)(6)
Describe the chronology of events leading up to the defect determination decision.
On December 27, 2022, Isuzu North America Corporation (INAC) QA was made aware of a Technical Assistance (TAL) Case from Isuzu Commercial Truck of America (ICTA) in which a technician reported corrosion on one of the externally mounted ignition coil pack fuses on a 2023MY NPRHD gasoline vehicle. The field report indicated that the vehicle exhibited a Check Engine MIL and reduced engine power. INAC QA was unable to recover any parts from this case.
Between December 27, 2022 and January 8, 2023, INAC QA received 2 additional reports of corroded fuses. One case stated that the driver experienced a crank no start condition while the other stated that the driver experienced a Check Engine MIL and engine misfire.
On January 11, 2023, Isuzu Technical Center of America (ITCA) and Isuzu North America Corporation (INAC) QA, together with Isuzu Motors Limited (IML) and Isuzu Technical Center of America (ITCA), Inc. (collectively, Isuzu), promptly launched an investigation.
On February 16, 2023, INAC QA, after receiving returned warranty ignition coil pack fuse holders from the field, contacted American Furukawa (the vehicle chassis harness supplier) and requested them to study the returned warranty parts in order to determine the water leak path.
On March 8, 2023, American Furukawa reported to INAC QA that it was unable to determine the exact water intrusion entry point.
On March 23, 2023, ITCA completed its preliminary analysis and discovered that the incorrect seal part number was used on both ignition coil pack fuse holders. This incorrect seal did not create a proper interference fit on the smaller of the two wires at the rear of the fuse holder, resulting in a potential water intrusion path into the fuse holder cavity and fuse.
On March 24, 2023, INAC QA reviewed the current field cases and confirmed that the rate of reported cases from the field was low (Incident Rate Per Thousand Vehicles was 3.75. Moreover, the rate of incoming claims from the field decreased month over month from the peak in January 2023. Of the reported cases, most reported a Check Engine MIL with either engine misfire or an engine derate (reduction to about 5 mph acceleration). Notwithstanding the low rate and declining number of field incidents, INAC QA requested ITCA to perform a risk assessment study and confirm the potential failure modes in the event the ignition coil pack fuse(s) becomes corroded or fails.
Between March 24 and May 25, 2023, ITCA also studied other potential leak paths into the fuse holder, and on May 25, 2023, ITCA confirmed that the only leak path was from the rear wire seal. During this period, the field incident rate of engine performance issues remained low.
In the meantime, on April 23, 2023, based on ITCA’s findings, ITCA submitted an Engineering Change Request (ECR) to the supplier to correct the ignition coil pack fuse holder seal/wire combination by increasing the smaller wire size from 2.1mm to 2.9mm.
Between May 31, 2023, and July 12, 2023, IML in conjunction with ITCA began studying an interim countermeasure.
- Throughout this period, Isuzu continued to monitor field incidents and confirmed that they remained low. ITCA completed the interim countermeasure study and confirmed that the application of Cemedaine Super X 8008 silicone sealant to the rear of the fuse holder plug will provide sufficient sealing performance for the connection.
- On July 12, 2023, the Charlotte production team began to apply silicone sealant to the rear of the ignition coil pack fuse holder plugs on production vehicles. All vehicles produced after this date have silicone applied.
On July 5, 2023, ITCA completed the risk assessment and concluded that corroded fuses could lead to a Check Engine MIL and an engine derate, and an engine stall while trying to start it.
On July 19, 2023, INAC QA obtained a vehicle and testing equipment in order to perform a duplication test to validate ITCA’s risk assessment.
On July 20, 2023, to July 31, 2023, after receiving ITCA’s risk assessment, INAC QA studied the consequences of a corroded ignition coil pack fuse on the functioning of an actual vehicle to validate ITCA’s risk assessment and to understand the warning signs to the driver as fuse corrosion progresses from light corrosion to a later stage of heavy corrosion. During this study INAC QA confirmed:
- When one fuse becomes lightly corroded (50 to 1000 ohm resistance), the vehicle illuminates the Check Engine MIL and an audible misfire is heard from the engine. These are accompanied by a very noticeable shake or vibration due to the engine misfire.
- The vehicle also exhibits reduced power with no engine derate, which was observed as slower than normal acceleration (roughly 30% increased acceleration times). In addition, drivers will notice a fuel smell from the exhaust.
- Drivers would be given multiple indications (sight, sound, smell, feel) that the engine was not operating properly.
- To evaluate the consequences should a driver ignore these warning signs, INAC QA tested this possibility by inducing a higher resistance (>1000 ohms) in one ignition coil pack circuit. This resulted in a flashing Check Engine MIL, engine derate, and a speed reduction to 5 MPH; however, power steering and power brake assist were still retained since the engine remained running.
- Based on this test, Isuzu concluded that if a driver had ignored the prior warnings, the vehicle could still be controlled with power assist brakes and power assist steering, but that accelerator function would be greatly reduced and the vehicle would be limited to a maximum speed of 5 MPH.
- To further evaluate the consequences of disregarding these warnings, INAC QA then induced resistance in both circuits, resulting in an engine stall and an inability to restart the engine.
On August 1, 2023, Isuzu reviewed the work done to date, the details of the field cases, and risk assessment findings.
Although Isuzu is not aware of any crashes, property damage claims, injuries or deaths associated with this issue, in an abundance of caution, on August 4, 2023, Isuzu decided to conduct a safety-related defect recall to address this concern.
8 Affected Products
Vehicles
MAKE | MODEL | YEAR |
ISUZU | CHEVROLET LCF 3500HG | 2023-2024 |
ISUZU | CHEVROLET LCF 4500HG | 2023-2024 |
ISUZU | CHEVROLET LCF 5500HG | 2024 |
ISUZU | CHEVROLET LCF 5500XG | 2024 |
ISUZU | N-SERIES | 2023-2024 |
8 Associated Documents
August 10, 2023 DET-23-101 ISUZU Campaign: V2305 Chronology of Defect Determination
RMISC-23V564-5585.pdf 119.403KB
RMISC-23V564-5585
Defect Notice 573 Report
RCLRPT-23V564-1404.PDF 220.511KB
RCLRPT-23V564-1404
Recall Acknowledgement
RCAK-23V564-6217.pdf 645.472KB
RCAK-23V564-6217
Manufacturer Notices(to Dealers,etc) – GM Date: August 10, 2023 Subject: Stop Delivery Order for Safety Recall N232419340
RCMN-23V564-2748.pdf 128.307KB
RCMN-23V564-2748
Manufacturer Notices(to Dealers,etc) – GM Frequently Asked Questions (FAQs) for Safety Recall N232419340 Ignition Coil Pack Fuse
RCMN-23V564-4846.pdf 104.947KB
RCMN-23V564-4846
Manufacturer Notices(to Dealers,etc) – STOP SALE AND DELIVERY – SAFETY RECALL Date: August 11, 2023 Subject: Stop Sale and Delivery for Upcoming Safety Recall
Manufacturer Notices(to Dealers,etc) – GM August 25, 2023 Subject: N232419340 – Safety Recall
RCMN-23V564-6812.pdf 185.003KB
RCMN-23V564-6812
Remedy Instructions and TSB
RCRIT-23V564-5740.pdf 1551.492KB
RCRIT-23V564-5740
Latest Recalls Documents
For the Latest and Most Recent Recalls Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=23V564&docType=RCL
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- ❷【Powerful Functions】KC601 scanner is able to read and clear fault codes of all major systems, including engine, transmission, ABS, and supports checking body, chassis, cruise, instrument cluster, gateway and other control modules. Equipped with a standard OBDII diagnostic jack, allowing you to diagnose DTCs in your vehicle's electrical control system anytime, anywhere.
- ❸【Unmatched Compatibility】KZYEE's KC601 diagnostic scanner supports heavy-duty vehicles in compliance with standard protocols (J1939 or J1587/J1708). Covers most ECU such as Cummins, Freightliner, International, Kenworth, Mack, VOLVO, etc. Power is supplied directly from the vehicle. Included are both a 6-pin and 9-pin cable for maximum vehicle compatibility and a micro USB cable for internet update.
- ❹【User-friendly design】The 2.8-inch, 320*240 LED display meets the operating habits of each user. The well-designed appearance, menu and functions of the products support the all-in-one function of OBD/EOBD vehicles, multi-language and LED -guided operation. Easy operation and high practicability
- ❺【100% Satisfactory Service】What you get ➤KZYEE KC601 high performance code reader, user manual, USB cable, storage bag, OBDII cable and diesel-6 and diesel-9 cable. KZYEE offers 30 days return policy & 1 years warranty & lifetime technical support & friendly customer service.
Last update on 2023-11-27 / Affiliate links / Images from Amazon Product Advertising API
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-564 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Isuzu Motors Limited Submission Date : AUG 10, 2023 NHTSA Recall No. : 23V-564 Manufacturer Recall No. : V2305 Manufacturer Information : Manufacturer Name : Isuzu Motors Limited Address : 46401 Commerce Center Drive Plymouth MI 48170-2473 Company phone : 866-441-9638 Population : Number of potentially involved : 19,479 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2023-2024 ISUZU NPR Gas Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : GAS Descriptive Information : Recall population determined by production and sales records. It includes all production vehicles of these model years, makes, and models between the manufacturing dates provided. [1,208] Production Dates : APR 12, 2022 – JUL 10, 2023 VIN Range 1 : Begin : 54DB4W1D4PS200018 End : 54DB4W1D1RS207589 ✔ Not sequential Vehicle 2 : 2023-2024 ISUZU NPR HD Gas Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : GAS Descriptive Information : Recall population determined by production and sales records. It includes all production vehicles of these model years, makes, and models between the manufacturing dates provided. [11,788] Production Dates : APR 11, 2022 – JUL 12, 2023 VIN Range 1 : Begin : 54DC4J1D9PS200006 End : 54DC4W1D2RS207718 ✔ Not sequential Part 573 Safety Recall Report 23V-564 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 3 : 2024-2024 ISUZU NQR Gas Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : GAS Descriptive Information : Recall population determined by production and sales records. It includes all production vehicles of these model years, makes, and models between the manufacturing dates provided. [146] Production Dates : APR 05, 2023 – JUL 09, 2023 VIN Range 1 : Begin : 54DE5W1D3RS500002 End : 54DE5W1D6RS500205 ✔ Not sequential Vehicle 4 : 2024-2024 ISUZU NRR Gas Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : GAS Descriptive Information : Recall population determined by production and sales records. It includes all production vehicles of these model years, makes, and models between the manufacturing dates provided. [921] Production Dates : APR 06, 2023 – JUL 10, 2023 VIN Range 1 : Begin : 54DE5W1DXRSR00008 End : 54DE5W1D8RSR01173 ✔ Not sequential Vehicle 5 : 2023-2024 CHEVROLET LCF 3500HG Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : GAS Descriptive Information : Recall population determined by production and sales records. It includes all production vehicles of these model years, makes, and models between the manufacturing dates provided. [662] Production Dates : APR 12, 2022 – JUL 07, 2023 VIN Range 1 : Begin : 54DBDW1D1PS200042 End : 54DBDW1D7RS207421 ✔ Not sequential Vehicle 6 : 2023-2024 CHEVROLET LCF 4500HG Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : GAS Descriptive Information : Recall population determined by production and sales records. It includes all production vehicles of these model years, makes, and models between the manufacturing dates provided. [4,692] Production Dates : APR 11, 2022 – JUL 12, 2023 VIN Range 1 : Begin : 54DCDJ1D4PS200012 End : 54DCDW1D5RS207745 ✔ Not sequential Part 573 Safety Recall Report 23V-564 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 7 : 2024-2024 CHEVROLET LCF 5500HG Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : GAS Descriptive Information : Recall population determined by production and sales records. It includes all production vehicles of these model years, makes, and models between the manufacturing dates provided. [18] Production Dates : JUN 02, 2023 – JUN 07, 2023 VIN Range 1 : Begin : 54DEEJ1D3RS500147 End : 54DEEJ1D5RS500151 ✔ Not sequential Vehicle 8 : 2024-2024 CHEVROLET LCF 5500XG Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : GAS Descriptive Information : Recall population determined by production and sales records. It includes all production vehicles of these model years, makes, and models between the manufacturing dates provided. [44] Production Dates : JUN 02, 2023 – JUL 08, 2023 VIN Range 1 : Begin : 54DEEW1D0RSR00549 End : 54DEEJ1D9RSR01159 ✔ Not sequential Description of Defect : Description of the Defect : When the chassis harnesses of the subject vehicles were designed, an incorrectly sized wire seal was selected for the 2 externally mounted engine ignition coil pack fuse holders. This results in the potential for water intrusion into the fuse holders and eventual corrosion or failure of the fuses. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : If the ignition coil pack fuses corrode or fail, one or more of the following events could occur – in each case, increasing the risk of a crash: • Engine will begin to misfire and power output may be reduced, resulting in slower than normal vehicle acceleration (roughly 30% increased acceleration times); • Engine will derate and maximum vehicle speed will be limited to 5 MPH (power brake assist and power steering assist will still function normally); • While trying to start the engine, it may stall and not restart. Description of the Cause : There was a subcomponent specification error in the engineering drawing for the chassis harness which improperly called out for the use of a silicone wire seal with two large 2.45mm openings for the wires instead of one 2.45mm and one 1.55mm opening. Part 573 Safety Recall Report 23V-564 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Identification of Any Warning that can Occur : • A steady Check Engine MIL with an audible engine misfire and vehicle shake or vibration may occur. • The vehicle will also have reduced power and may emit a fuel smell from the exhaust. • Continued use in this condition will result in a continuous flashing Check Engine MIL and a vehicle speed derate to 5MPH. If this occurs, power steering assist and power brake assist functions are still retained. Involved Components : Component Name 1 : Main Chassis Harness Component Description : Harness, Chassis Component Part Number : 8977986391, 8978736183, 8977986401, 8978736193, 8977986411, 8978736203, 8977986421, 8978736213, 8978 Supplier Identification : Component Manufacturer Name : American Furukawa INC Address : 2181 International St. Columbus Ohio 43228 Country : United States Chronology : Chronology uploaded separately. Part 573 Safety Recall Report 23V-564 Page 5 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : For vehicles that have not yet been delivered to the first retail purchaser, dealers will apply a silicone sealant to the rear of the existing fuse holders or install revised coil pack fuse holders (“pigtails”) depending on vehicle class and body upfit status. For vehicles delivered into customer hands, dealers will replace both engine ignition coil pack fuse holder assemblies with the revised coil pack fuse holders (“pigtails”). REIMBURSEMENT: All vehicles that previously had this condition repaired would have been covered under the New Truck Warranty or Engine Emission Warranty standard on all new purchases. How Remedy Component Differs from Recalled Component : The Ignition coil pack circuits in future chassis harnesses will be assembled with two 2.9mm diameter wires instead of one 2.1mm and one 2.9mm diameter wire, this will result in a correct wire to seal interference and prevent water intrusion into the fuse holder. Identify How/When Recall Condition was Corrected in Production : Vehicles produced on or after July 12, 2023 have silicone applied to the rear of the fuse holders to prevent water intrusion. A revised harness is planned for future production which will utilize two 2.9mm diameter wires for each fuse holder. Recall Schedule : Description of Recall Schedule : Isuzu and Chevrolet will notify their respective vehicle owners and dealers of this recall. They will be informed that the recall repairs will be done free of charge. However, remedy parts for customer vehicles are not currently available and Isuzu does not yet know when the parts will become available. Therefore, it will be necessary to send an Interim Owner Letter advising vehicle owners of the recall, that remedy parts are not currently available and that they will receive a second letter when remedy parts become available. The interim recall owner notification is expected to begin 9/29/2023. In addition, it is anticipated that remedy parts for affected vehicles in dealer inventory will not be available for approximately six weeks. As a result, the Stop Sale Notice that will be provided to dealers upon submission of this Defect Information Report will instruct dealers to hold affected vehicles in their inventory until receiving further notification and a Campaign Bulletin when remedy parts become available. For additional information, Isuzu owners may contact Isuzu Customer Relations at 1-866-441-9638 and Chevrolet owners may contact the GM Medium Duty Truck assistance line at 1-800-862-4389. Planned Dealer Notification Date : AUG 11, 2023 – AUG 11, 2023 Planned Owner Notification Date : SEP 29, 2023 – SEP 29, 2023 Part 573 Safety Recall Report 23V-564 Page 6 The information contained in this report was submitted pursuant to 49 CFR §573 * NR – Not Reported
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Reference Number: GCUS-3-3002 Stop Delivery Order for Safety Recall N232419340 – Ignition Coil Pack Fuse GLOBAL SAFETY FIELD INVESTIGATIONS DCS6647 URGENT – DISTRIBUTE IMMEDIATELY Date: August 10, 2023 Subject: Stop Delivery Order for Safety Recall N232419340 Ignition Coil Pack Fuse Models: 2023 Chevrolet 3500/4500 Low Cab Forward 2024 Chevrolet 3500 HG/4500 HG Low Cab Forward 2024 Chevrolet 5500 HG/5500 XG Low Cab Forward Equipped with 6.6L Gasoline Engine (RPO L8T) To: All General Motors Dealers STOP DELIVERY ORDER Effective immediately, stop the delivery of certain 2023 and 2024 model year Chevrolet Low Cab Forward vehicles in new or used vehicle inventory. Isuzu Motors Limited has notified the National Highway Traffic Safety Administration (NHTSA) about a safety recall that involves these vehicles. The GM recall number is N232419340. It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification until the defect is remedied. Isuzu Motors Limited, the manufacturer of these vehicles, has determined a defect, which relates to motor vehicle safety, exists in certain 2023 and 2024 model year Chevrolet Low Cab Forward vehicles equipped with 6.6L (L8T) gasoline engines. In the affected vehicles, an incorrectly sized wire seal was selected for the 2 externally mounted engine ignition coil pack fuse holders. This results in the potential for water intrusion into the fuse holders and eventual corrosion or failure of the fuses. If the ignition coil pack fuses corrode or fail, one or more of the following events may occur, in each case increasing the risk of a crash: (1) the Check Engine Malfunction Indicator Light (MIL) may illuminate and the engine may misfire and result in reduced power output and slower than normal acceleration; (2) the vehicle may derate and limit maximum vehicle speed to 5 MPH (power steering and power brake assist will still function normally); and (3) if you shut off the engine, it may stall when you try to start it and not restart. Parts are not currently available, but when parts are available, dealers are to apply a silicone sealant to the rear of the existing fuse holder plug. Until further instructions are received, involved vehicles that are in dealers’ possession (new or used vehicle inventory, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc.) must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration purposes or any other dealer use. All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified. The Investigate Vehicle History (IVH) screen in the Global Warranty Management (GWM) system has been updated for this recall. This action has been taken to assist dealers with determining which vehicles are involved so they can properly respond to customer inquiries. A list of involved vehicles that have been identified as being in dealer new vehicle inventory is attached to this message. It is sorted by dealer Business Associate Code (BAC) for easy reference. Your dealership’s BAC will not be listed if none of the involved vehicles are currently in your new vehicle inventory. To identify involved vehicles in dealer used inventory, run an Open VIN Report or Field Action Initiation Report using Field Action Reports-GFAM within the Maxis Dealer Application in GlobalConnect. Frequently Asked Questions Document (FAQs) Attached to this message you will find a document that addresses the most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns. Until the recall bulletin is released, the Investigate Vehicle History (IVH) screen in the Global Warranty Management (GWM) system will display “8/10/2023” under Release Date and “Incomplete – Remedy Not Available” under Status. This means the required repair is not yet available and dealers should not attempt to perform any repairs. We are working with the supplier to obtain the required parts as quickly as possible. When a sufficient quantity of parts are available, the recall bulletin will be released and dealers can begin repairing vehicles. END OF MESSAGE GLOBAL SAFETY FIELD INVESTIGATIONS
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Reference Number: GCUS-3-3015 N232419340 – Safety Recall – Ignition Coil Pack Fuse – Application for Used Vehicle Working Capital GM CUSTOMER CARE AND AFTERSALES DCS6659 URGENT – DISTRIBUTE IMMEDIATELY Date: August 25, 2023 Subject: N232419340 – Safety Recall Ignition Coil Pack Fuse Application for Used Vehicle Working Capital Assistance Program (WCAP) Models: 2023 Chevrolet 3500/4500 Low Cab Forward 2024 Chevrolet 3500 HG/4500 HG Low Cab Forward 2024 Chevrolet 5500 HG/5500 XG Low Cab Forward Equipped with 6.6L Gasoline Engine (RPO L8T) To: All General Motors Dealers On August 10, 2023, GM sent to all GM dealers GlobalConnect Message GCUS-3-3002 regarding safety recall N232419340. The required repair to complete this recall is not yet available. Until further instructions are received, the involved vehicles that are in dealers’ possession (new or used vehicle inventory, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc.) must be held and cannot be delivered to customers, dealer-traded, released to auction, used for demonstration purposes or put to any other use. This message is to inform dealers who have involved vehicles in their inventory that they can now apply for the used vehicle Working Capital Assistance Program (“WCAP”) for safety recall N232419340. Before proceeding with the application process described below, dealers must verify vehicle eligibility based on the program terms and guidelines that were provided in GM GlobalConnect Message GCUS-9-14456 dated March 29, 2023. Applications submitted on ineligible vehicles are subject to chargeback of any incentives paid to the dealer under the WCAP. Because compensation and tracking requires visibility into dealers’ inventory, dealers must also have agreed to a Dealer Data Share agreement with GM in order to receive any compensation under this program. To apply for the WCAP for safety recall N232419340, dealers must access the GM Global Warranty Management (GWM) system and submit a “ZSET” warranty transaction using the labor code provided below for each eligible vehicle. This zero dollar special transaction type is the dealer’s application for compensation and constitutes a representation from the dealer that the vehicle is eligible for WCAP assistance. Note: Acceptance of the warranty transaction does not ensure vehicle eligibility or guarantee the provision of any assistance as defined by program terms and guidelines. Labor Code Description Labor Time Trans Code 9800111 Working Capital Assistance for Safety Recall N232419340 N/A ZSET To be eligible for the WCAP, a vehicle must be in dealer inventory at the time the related field action bulletin is released. If a vehicle has been delivered, wholesaled or otherwise disposed of prior to release of the bulletin, the vehicle is not eligible for assistance. Additionally, recalled vehicles taken in on trade may be eligible for assistance if the dealer immediately reports the vehicle in used vehicle inventory via its Dealer Management System (DMS) and makes application through the GWM system. To ensure that GM is receiving daily inventory information, which is necessary to process payments and make eligibility determinations under the WCAP, the dealer’s vehicles must be properly identified in the dealership’s DMS. A daily feed of this information is provided to GM through the Dealer Data Share (DDS) agreement. Beginning with the 1st quarter of 2019, all WCAP payments will be facilitated through the Global Warranty Management (GWM) system. For each eligible vehicle, a qualifying dealer will submit for WCAP vehicle enrollment with a “ZSET” transaction type and for reimbursement with a “ZFAT” transaction type both through the GWM system. If approved, a WCAP credit for that vehicle will be issued through the GWM system similar to any other warranty credit. WCAP submission instructions and the required labor code will also be provided in the appropriate field action bulletin. Each WCAP transaction being credited will be clearly identified on the dealer’s daily credit memo. In order to receive payment, a dealer must have timely reported the vehicle in used vehicle inventory, retained the vehicle until the related field action bulletin is released, and properly applied for the WCAP payment. The vehicle must also be otherwise eligible under WCAP rules and guidelines. GM reserves the right to amend, modify, terminate, or cancel this program at any time in its sole discretion. END OF MESSAGE GM CUSTOMER CARE AND AFTERSALES
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