Product Safety Recall N212352530 Windshield Wiper Failure – 2014-2015 Chevrolet Equinox & GMC Terrain

SEOCONTENT-START

This is a representative letter. Customer letters are personalized and list specific model, model year and VIN. IMPORTANT SAFETY RECALL April 2022 This notice applies to your vehicle, VIN: __________________________________ Dear General Motors Customer: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2014 – 2015 Chevrolet Equinox and GMC Terrain vehicles. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products. IMPORTANT • Your vehicle is involved in GM safety recall N212352530. Why is your vehicle being recalled? The ball joints in the windshield wiper modules of these vehicles may experience high corrosion and wear that could result in the separation of one or more ball joints from their sockets during wiper operation. If a ball joint were to separate, one or both of the windshield wipers could become inoperative. If one or both of the windshield wipers become inoperative, it could limit the driver’s visibility under certain operating conditions, which may increase the risk of a crash. What will we do? Parts to repair your vehicle are not currently available, but when parts are available, your GM dealer will inspect the wiper module and repair or replace as necessary. This service will be performed for you at no charge. We are working as quickly as possible to correct this condition. When parts are available, we will send you another letter asking you to take your vehicle to your GM dealer to have your vehicle serviced. You can also check the status of this recall at: https://my.gm.com/recalls. If you have already paid for repairs for this condition, you may submit those charges using the reimbursement request form that will be provided with the next letter. Do you have questions? If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below. Division Number Text Telephones (TTY) Chevrolet 1-800-630-2438 1-800-833-2438 GMC 1-866-996-9463 1-800-462-8583 Puerto Rico – English 1-800-496-9992 Puerto Rico – Español 1-800-496-9993 Virgin Islands 1-800-496-9994 For the hearing or speech impaired, please contact our Customer Assistance Center using the Telecommunication Relay Service by dialing 711 then providing the appropriate Customer Assistance Center number for your vehicle. If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to http://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 22V165. Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Regina Carto Vice President Global Vehicle Safety and Systems GM Recall: N212352530

**************************************************************************************************************

Product Safety Recall N212352530 Windshield Wiper Failure Copyright 2022 General Motors. All Rights Reserved. Page 1 of 11 Release Date: October 2022 Revision: 00 Attention: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. Vehicles involved in this recall were placed on stop delivery March 17, 2022. Once the service procedure contained in this bulletin has been performed on the vehicle, the vehicle is released from stop delivery and the vehicle can be delivered to the customer. All involved vehicles that are in dealer inventory must be held and not delivered to customers, dealer traded, or used for demonstration purposes until the repair contained in this bulletin has been performed on the vehicle. Make Model Model Year RPO Description From To Chevrolet Equinox 2014 2015 GMC Terrain Involved vehicles are marked “Open” on the Investigate Vehicle History screen in GM Global Warranty Management system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs. Condition General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain 2014-2015 model year Chevrolet Equinox and GMC Terrain vehicles. The ball joints in the windshield wiper modules of these vehicles may experience high corrosion and wear that could result in the separation of one or more ball joints from their sockets during wiper operation. If a ball joint were to separate, one or both of the windshield wipers could become inoperative. If one or both of the windshield wipers become inoperative, it could limit the driver’s visibility under certain operating conditions, which may increase the risk of a crash. Correction Dealers will inspect the wiper module and repair or replace as necessary. Parts Quantity Part Name Part No. 1 Transmission Kit-WSW 87865202 1 Module Asm-WSW SYS 84241847 Reminder: Parts may be removed from Retail Inventory Management (RIM). Dealers should review the affected parts to confirm RIM managed status. Parts may have quantity limiters in effect. Warranty Information Labor Operation Description Labor Time Trans. Type Net Item 9106207 Install Windshield Wiper System Transmission Kit (Includes Inspection) 0.6 ZFAT N/A 9106208 Install Windshield Wiper System Module (Includes Inspection) 0.5 ZFAT N/A 9106209 Customer Reimbursement Approved ZFAT * – For USA N/A 9106210 Customer Reimbursement Denied – For USA dealers only N/A ZFAT ** 9106306 Working Capital Assistance Program Reimbursement – USED INVENTORY ONLY N/A ZFAT *** Note: To avoid having to “H” route the customer reimbursement / WCAP transaction for approval, it must be submitted prior to the repair transaction. * For USA: Submit the dollar amount reimbursed to the customer in Net/Reimbursement. Submit $20.00 USD administrative allowance in Net/Admin Allowance. ** Submit $10.00 USD administrative allowance in Net/Admin Allowance. Working Capital Assistance Program (WCAP) Reimbursement – USED INVENTORY ONLY Note: USA Only – To avoid having to “H” route the WCAP transaction for approval, it must be submitted prior to the repair transaction. Product Safety Recall N212352530 Windshield Wiper Failure Page 2 of 11 Important: The WCAP ZSET transaction labor code, 9800088, provided in the dealer message sent on March 30, 2022, must have been submitted prior to the submittal of the ZFAT transaction labor code or the claim will reject. *** USA Dealers Only – For vehicles eligible under the Working Capital Assistance Program, the amount should be submitted in Net Item/Miscellaneous. This amount has been calculated to a daily value for the days that the vehicle was in used dealer inventory and not available for sale. This reimbursement is limited to the number of days from the date of the stop sale/stop delivery order (March 17, 2022) to the date the inspection or repair closed the recall bulletin. (not to exceed 204 days). Vehicle Working Capital Assistance Reimbursement Amount USA 2014 Chevrolet Equinox $4.91 2015 Chevrolet Equinox $5.71 2014 GMC Terrain $5.26 2015 GMC Terrain $6.09 Service Procedure WARNING: The wiper transmission links are made of stamped steel. They have sharp edges, wear protective gloves to prevent cuts. NOTE: With the ignition key in the ON position, place the windshield wiper control switch in the OFF (park) position. Turn the ignition key off. 1. Remove the windshield wiper system module. Refer to Windshield Wiper System Module Replacement in SI. IMPORTANT: Verify the windshield wiper module is a GM assembly. If the module assembly is an aftermarket (non-GM) unit, replace the module assembly with a new GM Module assembly. Aftermarket link bars and nylon pivot joints installed on a GM windshield wiper module are acceptable, however, they will be discarded and replaced with new components from the transmission kit. • NON-GM Wiper Module Assembly Example. If the wiper module is determined to be a non-GM unit, replace the complete windshield wiper system module assembly. Refer to Windshield Wiper System Module Replacement in SI. 6055971 Black painted aftermarket module frame Product Safety Recall N212352530 Windshield Wiper Failure Page 3 of 11 • OE-GM Wiper Module Identification. If the wiper module is determined to be a GM unit, proceed to step #2. 6055973 GM OE parts will have a part number tag 2. Place the assembly on the work bench or carefully secure it in a bench vise with non-marring inserts. 6055974 NOTE: If available, Special Service Tools J – 39529 Wiper Linkage Installer and J – 39232 Wiper Transmission Separator will aid in performing the following steps. 3. Using a suitable tool, such as a small pry bar, remove both the long and short stamped steel link rods by releasing the metal ball joint from the nylon cups. Discard the link rods and nylon cups. Product Safety Recall N212352530 Windshield Wiper Failure Page 4 of 11 6055975 4. Remove and discard the 4 rubber dust seals. 6055977 5. Using a suitable aerosol solvent and a small wire brush or abrasive pad, clean the old grease and debris from the ball joints. Wipe the ball joints clean with a suitable disposable towel. 6. With the ball joints cleaned, inspect the surface for severe damage (material missing). The below examples are acceptable levels pitting, flaking and rust residue. Product Safety Recall N212352530 Windshield Wiper Failure Page 5 of 11 6055980 6055981 7. Install new dust shields onto all four ball joints. Ensure the smaller hole in the dust cover goes over the ball as shown. Product Safety Recall N212352530 Windshield Wiper Failure Page 6 of 11 6055987 IMPORTANT: The short link rod has a long side and a short side. The long side is marked by a blue paint stripe. Ensure the long side is installed onto the motor pivot ball. Improper installation of this link will cause interference with the rotating assembly. 6055983 8. Install the short link rod onto the motor arm (the long side of the link rod, with the blue stripe, goes to the motor ball joint). Apply hand pressure to the nylon cup until it is fully seated on the motor arm ball joint. 6055984 Product Safety Recall N212352530 Windshield Wiper Failure Page 7 of 11 9. Connect the other end of the short link rod onto the downward facing ball joint on the right-side wiper module pivot arm. Apply hand pressure to the nylon cup until it is fully seated. 6055985 10. Install the long arm onto the two upward facing ball joints on the left and right module pivot arms. Apply hand pressure to the nylon cups until they are fully seated. NOTE: If the wiper module was placed in a bench vise for service, it must be removed from the vise for the next step. 11. With the wiper module linkage facing upward, install the rain shield. 6055988 • Open the slot in the center section of the rain shield and place the round opening around the wiper motor shaft. Product Safety Recall N212352530 Windshield Wiper Failure Page 8 of 11 6055991 • Open the two outer slots in the rain shield and place round hole around the two (left and right) module pivot shafts. 6055986 NOTE: The rain shield may have a curve to the material causing the rotating linkage to rub, this is an expected condition, it will not affect the performance of the assembly. 12. Reinstall the windshield wiper system module. Refer to Windshield Wiper System Module Replacement in SI. Before installing the cowl vent screen and windshield wipers, turn the ignition key ON and verify the function of the wiper module. After the verification, turn the windshield wiper switch to the OFF (park) position. Turn the ignition key OFF. 13. Complete the windshield wiper system module installation. 14. Cycle the wipers through all speeds to verify the repair. Dealer Responsibility – For USA & Export (USA States, Territories, and Possessions) It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To Product Safety Recall N212352530 Windshield Wiper Failure Page 9 of 11 avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time. Dealer Responsibility – All All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers’ possession and subject to this recall must be held and inspected/repaired per the service procedure of this bulletin before customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration, or any other purpose. All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within the CPOIS system, or once again be used in the CTP program. Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward. Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter. In summary, whenever a vehicle subject to this field action enters your vehicle inventory you must take the steps necessary to ensure the program correction has been made before selling the vehicle. In addition, for vehicles entering your facility for service, you are required to ensure the customer is aware of the open field action and make every reasonable effort to implement the program correction as set forth in this bulletin prior to releasing the vehicle. Dealer Reports – For USA & Export For dealers with involved vehicles, a listing has been prepared and will be available through GM GlobalConnect Maxis Field Action Reports or sent directly to export dealers. The Inventory tab of the dealer reports will contain VINs that apply to this recall. This information is intended to assist dealers with the PROMPT COMPLETION of these vehicles. The Customer In-Service tab will contain customer names and addresses from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall may be a violation of law in several states. Customer Notification USA & Canada – General Motors will notify customers of this recall on their vehicle (see copy of customer letter included with this bulletin). Customer Reimbursement Customer requests for reimbursement of previously paid repairs to correct the condition described in the bulletin can be submitted at anytime to the dealer. See General Motors Service Policies and Procedures Manual, Product Field Action Customer Reimbursement Procedure (USA & Canada) or local Policies and Procedures, for details. GM bulletins are intended for use by professional technicians, NOT a “do-it-yourselfer”. They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information. We Support Voluntary Technician Certification Product Safety Recall N212352530 Windshield Wiper Failure Page 10 of 11 IMPORTANT SAFETY RECALL October 2022 This notice applies to your vehicle, VIN: _____________________________________ Dear General Motors Customer: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain 2014-2015 model year Chevrolet Equinox and GMC Terrain vehicles. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products. IMPORTANT • Your vehicle is involved in GM safety recall N212352530. • Schedule an appointment with your GM dealer. • This service will be performed for you at no charge. Why is your vehicle being recalled? The ball joints in the windshield wiper modules of these vehicles may experience high corrosion and wear that could result in the separation of one or more ball joints from their sockets during wiper operation. If a ball joint were to separate, one or both of the windshield wipers could become inoperative. If one or both of the windshield wipers become inoperative, it could limit the driver’s visibility under certain operating conditions, which may increase the risk of a crash. What will we do? Your GM dealer will inspect the wiper module and repair or replace as necessary. This service will be performed for you at no charge. Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual inspection and service correction time of approximately 35 minutes. What should you do? You should contact your GM dealer to arrange a service appointment as soon as possible. Did you already pay for this repair? Even though you may have previously had repairs for this condition, you will still need to take your vehicle to your dealer for additional repairs. If you have already paid for repairs for the recall condition, please complete the enclosed reimbursement form and present it to your dealer with all required documents. Working with your dealer will expedite your request, however, if this is not convenient, you may mail the completed reimbursement form and all required documents to Reimbursement Department, PO Box 33170, Detroit, MI 48232-5170. Do you have questions? If you have any questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below. For the hearing or speech impaired, please contact our Customer Assistance Center using the Telecommunication Relay Service by dialing 711 then providing the appropriate Customer Assistance Center number for your vehicle. Division Number Text Telephones (TTY) Chevrolet 1-800-222-1020 711 / 1-800-833-2438 GMC 1-800-462-8782 711 / 1-800-833-2438 Puerto Rico – English 1-866-467-9700 Puerto Rico – Español 1-866-467-9700 Virgin Islands 1-866-467-9700 If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Product Safety Recall N212352530 Windshield Wiper Failure Page 11 of 11 Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153) or go to http://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 22V165. Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Regina A. Carto Vice President Global Product Safety and Systems Enclosure GM Recall: N212352530

**************************************************************************************************************

IMPORTANT SAFETY RECALL October 2022 This notice applies to your vehicle, VIN: _____________________________________ Dear General Motors Customer: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain 2014-2015 model year Chevrolet Equinox and GMC Terrain vehicles. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products. IMPORTANT • Your vehicle is involved in GM safety recall N212352530. • Schedule an appointment with your GM dealer. • This service will be performed for you at no charge. Why is your vehicle being recalled? The ball joints in the windshield wiper modules of these vehicles may experience high corrosion and wear that could result in the separation of one or more ball joints from their sockets during wiper operation. If a ball joint were to separate, one or both of the windshield wipers could become inoperative. If one or both of the windshield wipers become inoperative, it could limit the driver’s visibility under certain operating conditions, which may increase the risk of a crash. What will we do? Your GM dealer will inspect the wiper module and repair or replace as necessary. This service will be performed for you at no charge. Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual inspection and service correction time of approximately 35 minutes. What should you do? You should contact your GM dealer to arrange a service appointment as soon as possible. Did you already pay for this repair? Even though you may have previously had repairs for this condition, you will still need to take your vehicle to your dealer for additional repairs. If you have already paid for repairs for the recall condition, please complete the enclosed reimbursement form and present it to your dealer with all required documents. Working with your dealer will expedite your request, however, if this is not convenient, you may mail the completed reimbursement form and all required documents to Reimbursement Department, PO Box 33170, Detroit, MI 48232-5170. Do you have questions? If you have any questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below. For the hearing or speech impaired, please contact our Customer Assistance Center using the Telecommunication Relay Service by dialing 711 then providing the appropriate Customer Assistance Center number for your vehicle. Division Number Text Telephones (TTY) Chevrolet 1-800-222-1020 711 / 1-800-833-2438 GMC 1-800-462-8782 711 / 1-800-833-2438 Puerto Rico – English 1-866-467-9700 Puerto Rico – Español 1-866-467-9700 Virgin Islands 1-866-467-9700 If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153) or go to http://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 22V165. Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Regina A. Carto Vice President Global Product Safety and Systems Enclosure GM Recall: N212352530

**************************************************************************************************************

GLOBAL SAFETY FIELD INVESTIGATIONS DCS6296 URGENT – DISTRIBUTE IMMEDIATELY Date: October 4, 2022 Subject: N212352530 – Safety Recall Windshield Wiper Failure Models: 2014-2015 Chevrolet Equinox 2014-2015 GMC Terrain To: All General Motors Dealers General Motors is releasing Safety Recall N212352530 today. The total number of U.S. vehicles involved is approximately 681,000. Please see the attached bulletin for details. Vehicles involved in this recall were placed on stop delivery March 17, 2022. Once the service procedure contained in the bulletin has been performed on the vehicle, the vehicle is released from stop delivery and the vehicle can be delivered to the customer. Question and Answer Document (Q&A) Attached to this message you will find a document that addresses the ten most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns. Working Capital Assistance Program (WCAP) Eligibility Vehicles which were in dealer inventory at the time of this bulletin release were eligible for WCA. Please refer to the attached bulletin and GlobalConnect Message GCUS-9-9188 for additional information. Customer Letter Mailing The customer letter mailing will begin on October 21, 2022. Global Warranty Management (GWM) The Required Field Action section on the Investigate Vehicle History (IVH) screen will be updated October 4, 2022. Please hold all warranty transactions until IVH has been updated. END OF MESSAGE GLOBAL SAFETY FIELD INVESTIGATIONS

**************************************************************************************************************

GM CUSTOMER CARE AND AFTERSALES DCS6107 URGENT – DISTRIBUTE IMMEDIATELY Date: March 30, 2022 Subject: N212352530 – Upcoming Safety Recall Windshield Wiper Failure Application for Used Vehicle Working Capital Assistance Program (WCAP), Population Defined, Updated FAQs Models: 2014-2015 Chevrolet Equinox 2014-2015 GMC Terrain To: All General Motors Dealers On March 17, 2022, GM sent to all GM dealers GlobalConnect Message GCUS-3-2463 regarding upcoming safety recall N212352530. This message is to inform dealers who have involved vehicles in their inventory that they can now apply for the used vehicle Working Capital Assistance Program (“WCAP”) for safety recall N212352530. The population for this recall has also been defined and uploaded into IVH, and updated FAQs are attached. Parts are not currently available, but when parts are available, dealers will inspect the wiper module and repair or replace as necessary. Until further instructions are received, the involved vehicles that are in dealers’ possession (new or used vehicle inventory, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc.) must be held and cannot be delivered to customers, dealer-traded, released to auction, used for demonstration purposes or put to any other use. Before proceeding with the application process described below, dealers must verify vehicle eligibility based on the program terms and guidelines that were provided in GM GlobalConnect Message GCUS-9-10968 dated March 10, 2021. Applications submitted on ineligible vehicles are subject to chargeback of any incentives paid to the dealer under the WCAP. Because compensation and tracking requires visibility into dealers’ inventory, dealers must also have agreed to a Dealer Data Share agreement with GM in order to receive any compensation under this program. To apply for the WCAP for safety recall N212352530, dealers must access the GM Global Warranty Management (GWM) system and submit a “ZSET” warranty transaction using the labor code provided below for each eligible vehicle. This zero-dollar special transaction type is the dealer’s application for compensation and constitutes a representation from the dealer that the vehicle is eligible for WCAP assistance. Note: Acceptance of the warranty transaction does not ensure vehicle eligibility or guarantee the provision of any assistance as defined by program terms and guidelines. Labor Code Description Labor Time Trans Code 9800088 Working Capital Assistance for Safety Recall N212352530 N/A ZSET To be eligible for the WCAP, a vehicle must be in dealer inventory at the time the related field action bulletin is released. If a vehicle has been delivered, wholesaled or otherwise disposed of prior to release of the bulletin, the vehicle is not eligible for assistance. Additionally, recalled vehicles taken in on trade may be eligible for assistance if the dealer immediately reports the vehicle in used vehicle inventory via its Dealer Management System (DMS) and makes application through the GWM system. To ensure that GM is receiving daily inventory information, which is necessary to process payments and make eligibility determinations under the WCAP, the dealer’s vehicles must be properly identified in the dealership’s DMS. A daily feed of this information is provided to GM through the Dealer Data Share (DDS) agreement. Beginning with the 1st quarter of 2019, all WCAP payments will be facilitated through the Global Warranty Management (GWM) system. For each eligible vehicle, a qualifying dealer will submit for WCAP vehicle enrollment with a “ZSET” transaction type and for reimbursement with a “ZFAT” transaction type both through the GWM system. If approved, a WCAP credit for that vehicle will be issued through the GWM system similar to any other warranty credit. WCAP submission instructions and the required labor code will also be provided in the appropriate field action bulletin. Each WCAP transaction being credited will be clearly identified on the dealer’s daily credit memo. In order to receive payment, a dealer must have timely reported the vehicle in used vehicle inventory, retained the vehicle until the related field action bulletin is released, and properly applied for the WCAP payment. The vehicle must also be otherwise eligible under WCAP rules and guidelines. GM reserves the right to amend, modify, terminate, or cancel this program at any time in its sole discretion. END OF MESSAGE GM CUSTOMER CARE AND AFTERSALES

**************************************************************************************************************

GLOBAL SAFETY FIELD INVESTIGATIONS DCS6080 URGENT – DISTRIBUTE IMMEDIATELY Date: March 17, 2022 Subject: Upcoming Safety Recall N212352530 Windshield Wiper Failure Models: 2014-2015 Chevrolet Equinox 2014-2015 GMC Terrain To: All General Motors Dealers General Motors has notified the National Highway Traffic Safety Administration (NHTSA) about an upcoming safety recall that involves 2014-2015 model year Chevrolet Equinox and GMC Terrain vehicles. The GM recall number is N212352530. It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification until the defect is remedied. The ball joints in the windshield wiper modules of these vehicles may experience high corrosion and wear that could result in the separation of one or more ball joints from their sockets during wiper operation. If a ball joint were to separate, one or both of the windshield wipers could become inoperative. If one or both of the windshield wipers become inoperative, it could limit the driver’s visibility under certain operating conditions, which may increase the risk of a crash. Parts are not currently available, but when parts are available, dealers will replace the front windshield wiper-module. Until further instructions are received, involved vehicles that are in dealers’ possession (new or used vehicle inventory, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc.) must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration purposes or any other dealer use. All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified. The Investigate Vehicle History screen in the Global Warranty Management system will be updated for this upcoming Safety Recall as soon as the affected population is defined. This action will be taken to assist dealers with determining which vehicles are involved so they can properly respond to customer inquiries. Please note the “N/A” under Release Date and the “Incomplete – Remedy Not Yet Available” message under Status. This means release of the recall bulletin is still pending and dealers should not attempt to perform any repairs at this time. Once the affected vehicles are identified, please remember that it is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) subject to this recall under a sale or lease until the safety recall is remedied. Question and Answer Document (Q&A) Attached to this message you will find a document that addresses the ten most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns. END OF MESSAGE GLOBAL SAFETY FIELD INVESTIGATIONS

**************************************************************************************************************

OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-165 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : General Motors, LLC Submission Date : APR 14, 2022 NHTSA Recall No. : 22V-165 Manufacturer Recall No. : N212352530 Manufacturer Information : Manufacturer Name : General Motors, LLC Address : 29427 Louis Chevrolet Road MAIL CODE 480-210-2V WARREN MI 48093 Company phone : 586-596-1733 Population : Number of potentially involved : 681,509 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2014-2015 Chevrolet Equinox Vehicle Type : Body Style : Power Train : NR Descriptive Information : Manufacturing and service records were used to determine the affected population. Vehicles that received a remedy part through Special Coverage N192266180 are not included in this recall. There are 481,456 Chevrolet Equinox vehicles included in this recall. Production Dates : JUN 17, 2013 – AUG 12, 2015 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2014-2015 GMC Terrain Vehicle Type : Body Style : Power Train : NR Descriptive Information : Manufacturing and service records were used to determine the affected population. Vehicles that received a remedy part through Special Coverage N192266180 are not included in this recall. There are 200,053 GMC Terrain vehicles included in this recall. Production Dates : JUN 18, 2013 – AUG 07, 2015 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-165 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Defect : Description of the Defect : General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain 2014 – 2015 Chevrolet Equinox and GMC Terrain vehicles. The ball joints in the windshield wiper modules of these vehicles may experience high corrosion and wear that could result in the separation of one or more ball joints from their sockets during wiper operation. If a ball joint were to separate, one or both of the windshield wipers could become inoperative. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : If one or both of the windshield wipers become inoperative, it could limit the driver’s visibility under certain operating conditions, which may increase the risk of a crash. Description of the Cause : NR Identification of Any Warning that can Occur : NR Involved Components : Component Name 1 : 989 779 4918 Component Description : Windshield Wiper Module Assembly Component Part Number : 25788746 Supplier Identification : Component Manufacturer Name : Mitsuba Address : 21600 Monroeville Rd. Monroeville Indiana 46773 Country : United States Chronology : On December 13, 2019, NHTSA opened investigation EA19-005 into certain model year Equinox and Terrain windshield-wiper transmission failures. On May 18, 2020, NHTSA issued an information request to GM related to this investigation. GM provided its initial response to the information request on July 13, 2020 and an amended response on July 30, 2020. Within the recall population, GM is aware of 4,121 customer complaints Part 573 Safety Recall Report 22V-165 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 and six alleged crashes associated with the condition. These complaints were received beginning in December 2013 through November 2021. GM is not aware of any relevant alleged injuries. As of November 2021, 27,479 model year 2014 and 2015 Equinox and Terrain vehicles had received a windshield-wiper repair or replacement under Special Coverage N192266180. On March 10, 2022, based on GM’s discussions with NHTSA’s Office of Defects Investigation, GM’s Safety Field Action Decision Authority (SFADA) decided to conduct a safety recall on 2014-2015 model year Equinox and Terrain vehicles. Description of Remedy : Description of Remedy Program : Dealers will inspect the wiper module and repair or replace as necessary. Pursuant to 577.11, GM will provide reimbursement to owners for repairs according to the plan submitted on May 12, 2021. How Remedy Component Differs from Recalled Component : The replacement wiper module uses an improved design. Identify How/When Recall Condition was Corrected in Production : NR Recall Schedule : Description of Recall Schedule : Dealers will be notified on March 17, 2022. GM estimates owner interim notification will begin on April 21, 2022. GM will provide an estimate for the owner notification of an available remedy when available. Planned Dealer Notification Date : MAR 17, 2022 – MAR 17, 2022 Planned Owner Notification Date : MAY 02, 2022 – MAY 02, 2022 * NR – Not Reported

**************************************************************************************************************

OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-165 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : General Motors, LLC Submission Date : MAR 29, 2022 NHTSA Recall No. : 22V-165 Manufacturer Recall No. : N212352530 Manufacturer Information : Manufacturer Name : General Motors, LLC Address : 29427 Louis Chevrolet Road MAIL CODE 480-210-2V WARREN MI 48093 Company phone : 586-596-1733 Population : Number of potentially involved : 681,509 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2014-2015 Chevrolet Equinox Vehicle Type : Body Style : Power Train : NR Descriptive Information : Manufacturing and service records were used to determine the affected population. Vehicles that received a remedy part through Special Coverage N192266180 are not included in this recall. There are 481,456 Chevrolet Equinox vehicles included in this recall. Production Dates : JUN 17, 2013 – AUG 12, 2015 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2014-2015 GMC Terrain Vehicle Type : Body Style : Power Train : NR Descriptive Information : Manufacturing and service records were used to determine the affected population. Vehicles that received a remedy part through Special Coverage N192266180 are not included in this recall. There are 200,053 GMC Terrain vehicles included in this recall. Production Dates : JUN 18, 2013 – AUG 07, 2015 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-165 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Defect : Description of the Defect : General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain 2014 – 2015 Chevrolet Equinox and GMC Terrain vehicles. The ball joints in the windshield wiper modules of these vehicles may experience high corrosion and wear that could result in the separation of one or more ball joints from their sockets during wiper operation. If a ball joint were to separate, one or both of the windshield wipers could become inoperative. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : If one or both of the windshield wipers become inoperative, it could limit the driver’s visibility under certain operating conditions, which may increase the risk of a crash. Description of the Cause : NR Identification of Any Warning that can Occur : NR Involved Components : Component Name 1 : 989 779 4918 Component Description : Windshield Wiper Module Assembly Component Part Number : 25788746 Supplier Identification : Component Manufacturer Name : Mitsuba Address : 21600 Monroeville Rd. Monroeville Indiana 46773 Country : United States Chronology : On December 13, 2019, NHTSA opened investigation EA19-005 into certain model year Equinox and Terrain windshield-wiper transmission failures. On May 18, 2020, NHTSA issued an information request to GM related to this investigation. GM provided its initial response to the information request on July 13, 2020 and an amended response on July 30, 2020. GM incorporates the field data analysis in these responses and its other Part 573 Safety Recall Report 22V-165 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 submissions to NHTSA into this part 573 report by reference. On March 10, 2022, based on GM’s discussions with NHTSA’s Office of Defects Investigation, GM’s Safety Field Action Decision Authority (SFADA) decided to conduct a safety recall on 2014-2015 model year Equinox and Terrain vehicles. Description of Remedy : Description of Remedy Program : Dealers will inspect the wiper module and repair or replace as necessary. Pursuant to 577.11, GM will provide reimbursement to owners for repairs according to the plan submitted on May 12, 2021. How Remedy Component Differs from Recalled Component : The replacement wiper module uses an improved design. Identify How/When Recall Condition was Corrected in Production : NR Recall Schedule : Description of Recall Schedule : Dealers will be notified on March 17, 2022. GM estimates owner notification will begin on May 2, 2022. Planned Dealer Notification Date : MAR 17, 2022 – MAR 17, 2022 Planned Owner Notification Date : MAY 02, 2022 – MAY 02, 2022 * NR – Not Reported

**************************************************************************************************************

OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-165 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : General Motors, LLC Submission Date : MAR 17, 2022 NHTSA Recall No. : 22V-165 Manufacturer Recall No. : N212352530 Manufacturer Information : Manufacturer Name : General Motors, LLC Address : 29427 Louis Chevrolet Road MAIL CODE 480-210-2V WARREN MI 48093 Company phone : 586-596-1733 Population : Number of potentially involved : NR Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2014-2015 Chevrolet Equinox Vehicle Type : Body Style : Power Train : NR Descriptive Information : Manufacturing and service records were used to determine the affected population. Vehicles that received a remedy part through Special Coverage N192266180 are not included in this recall. Production Dates : JUN 17, 2013 – AUG 12, 2015 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2014-2015 GMC Terrain Vehicle Type : Body Style : Power Train : NR Descriptive Information : Manufacturing and service records were used to determine the affected population. Vehicles that received a remedy part through Special Coverage N192266180 are not included in this recall. Production Dates : JUN 18, 2013 – AUG 07, 2015 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-165 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Defect : Description of the Defect : General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain 2014 – 2015 Chevrolet Equinox and GMC Terrain vehicles. The ball joints in the windshield wiper modules of these vehicles may experience high corrosion and wear that could result in the separation of one or more ball joints from their sockets during wiper operation. If a ball joint were to separate, one or both of the windshield wipers could become inoperative. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : If one or both of the windshield wipers become inoperative, it could limit the driver’s visibility under certain operating conditions, which may increase the risk of a crash. Description of the Cause : NR Identification of Any Warning that can Occur : NR Involved Components : Component Name 1 : 989 779 4918 Component Description : Windshield Wiper Module Assembly Component Part Number : 25788746 Supplier Identification : Component Manufacturer Name : Mitsuba Address : 21600 Monroeville Rd. Monroeville Indiana 46773 Country : United States Chronology : On December 13, 2019, NHTSA opened investigation EA19-005 into certain model year Equinox and Terrain windshield-wiper transmission failures. On May 18, 2020, NHTSA issued an information request to GM related to this investigation. GM provided its initial response to the information request on July 13, 2020 and an amended response on July 30, 2020. GM incorporates the field data analysis in these responses and its other Part 573 Safety Recall Report 22V-165 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 submissions to NHTSA into this part 573 report by reference. On March 10, 2022, based on GM’s discussions with NHTSA’s Office of Defects Investigation, GM’s Safety Field Action Decision Authority (SFADA) decided to conduct a safety recall on 2014-2015 model year Equinox and Terrain vehicles. Description of Remedy : Description of Remedy Program : Dealers will replace the front windshield wiper-module. Pursuant to 577.11, GM will provide reimbursement to owners for repairs according to the plan submitted on May 12, 2021. How Remedy Component Differs from Recalled Component : The replacement wiper module uses an improved design. Identify How/When Recall Condition was Corrected in Production : NR Recall Schedule : Description of Recall Schedule : Dealers will be notified on March 17, 2022. GM estimates owner notification will begin on May 2, 2022. Planned Dealer Notification Date : MAR 17, 2022 – MAR 17, 2022 Planned Owner Notification Date : MAY 02, 2022 – MAY 02, 2022 * NR – Not Reported

**************************************************************************************************************

OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-165 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : General Motors, LLC Submission Date : APR 08, 2022 NHTSA Recall No. : 22V-165 Manufacturer Recall No. : N212352530 Manufacturer Information : Manufacturer Name : General Motors, LLC Address : 29427 Louis Chevrolet Road MAIL CODE 480-210-2V WARREN MI 48093 Company phone : 586-596-1733 Population : Number of potentially involved : 681,509 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2014-2015 GMC Terrain Vehicle Type : Body Style : Power Train : NR Descriptive Information : Manufacturing and service records were used to determine the affected population. Vehicles that received a remedy part through Special Coverage N192266180 are not included in this recall. There are 200,053 GMC Terrain vehicles included in this recall. Production Dates : JUN 18, 2013 – AUG 07, 2015 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2014-2015 Chevrolet Equinox Vehicle Type : Body Style : Power Train : NR Descriptive Information : Manufacturing and service records were used to determine the affected population. Vehicles that received a remedy part through Special Coverage N192266180 are not included in this recall. There are 481,456 Chevrolet Equinox vehicles included in this recall. Production Dates : JUN 17, 2013 – AUG 12, 2015 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-165 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Defect : Description of the Defect : General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain 2014 – 2015 Chevrolet Equinox and GMC Terrain vehicles. The ball joints in the windshield wiper modules of these vehicles may experience high corrosion and wear that could result in the separation of one or more ball joints from their sockets during wiper operation. If a ball joint were to separate, one or both of the windshield wipers could become inoperative. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : If one or both of the windshield wipers become inoperative, it could limit the driver’s visibility under certain operating conditions, which may increase the risk of a crash. Description of the Cause : NR Identification of Any Warning that can Occur : NR Involved Components : Component Name 1 : 989 779 4918 Component Description : Windshield Wiper Module Assembly Component Part Number : 25788746 Supplier Identification : Component Manufacturer Name : Mitsuba Address : 21600 Monroeville Rd. Monroeville Indiana 46773 Country : United States Chronology : On December 13, 2019, NHTSA opened investigation EA19-005 into certain model year Equinox and Terrain windshield-wiper transmission failures. On May 18, 2020, NHTSA issued an information request to GM related to this investigation. GM provided its initial response to the information request on July 13, 2020 and an amended response on July 30, 2020. GM incorporates the field data analysis in these responses and its other Part 573 Safety Recall Report 22V-165 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 submissions to NHTSA into this part 573 report by reference. On March 10, 2022, based on GM’s discussions with NHTSA’s Office of Defects Investigation, GM’s Safety Field Action Decision Authority (SFADA) decided to conduct a safety recall on 2014-2015 model year Equinox and Terrain vehicles. Description of Remedy : Description of Remedy Program : Dealers will inspect the wiper module and repair or replace as necessary. Pursuant to 577.11, GM will provide reimbursement to owners for repairs according to the plan submitted on May 12, 2021. How Remedy Component Differs from Recalled Component : The replacement wiper module uses an improved design. Identify How/When Recall Condition was Corrected in Production : NR Recall Schedule : Description of Recall Schedule : Dealers will be notified on March 17, 2022. GM estimates owner interim notification will begin on April 21, 2022. GM will provide an estimate for the owner notification of an available remedy when available. Planned Dealer Notification Date : MAR 17, 2022 – MAR 17, 2022 Planned Owner Notification Date : MAY 02, 2022 – MAY 02, 2022 * NR – Not Reported

**************************************************************************************************************

OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-165 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : General Motors, LLC Submission Date : MAY 26, 2022 NHTSA Recall No. : 22V-165 Manufacturer Recall No. : N212352530 Manufacturer Information : Manufacturer Name : General Motors, LLC Address : 29427 Louis Chevrolet Road MAIL CODE 480-210-2V WARREN MI 48093 Company phone : 586-596-1733 Population : Number of potentially involved : 681,509 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2014-2015 GMC Terrain Vehicle Type : Body Style : Power Train : NR Descriptive Information : Manufacturing and service records were used to determine the affected population. Vehicles that received a remedy part through Special Coverage N192266180 are not included in this recall. There are 200,053 GMC Terrain vehicles included in this recall. Production Dates : JUN 18, 2013 – AUG 07, 2015 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2014-2015 Chevrolet Equinox Vehicle Type : Body Style : Power Train : NR Descriptive Information : Manufacturing and service records were used to determine the affected population. Vehicles that received a remedy part through Special Coverage N192266180 are not included in this recall. There are 481,456 Chevrolet Equinox vehicles included in this recall. Production Dates : JUN 17, 2013 – AUG 12, 2015 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-165 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Defect : Description of the Defect : General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain 2014 – 2015 Chevrolet Equinox and GMC Terrain vehicles. The ball joints in the windshield wiper modules of these vehicles may experience high corrosion and wear that could result in the separation of one or more ball joints from their sockets during wiper operation. If a ball joint were to separate, one or both of the windshield wipers could become inoperative. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : If one or both of the windshield wipers become inoperative, it could limit the driver’s visibility under certain operating conditions, which may increase the risk of a crash. Description of the Cause : NR Identification of Any Warning that can Occur : NR Involved Components : Component Name 1 : 989 779 4918 Component Description : Windshield Wiper Module Assembly Component Part Number : 25788746 Supplier Identification : Component Manufacturer Name : Mitsuba Address : 21600 Monroeville Rd. Monroeville Indiana 46773 Country : United States Chronology : On December 13, 2019, NHTSA opened investigation EA19-005 into certain model year Equinox and Terrain windshield-wiper transmission failures. On May 18, 2020, NHTSA issued an information request to GM related to this investigation. GM provided its initial response to the information request on July 13, 2020 and an amended response on July 30, 2020. Within the recall population, GM is aware of 4,121 customer complaints Part 573 Safety Recall Report 22V-165 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 and six alleged crashes associated with the condition. These complaints were received beginning in December 2013 through November 2021. GM is not aware of any relevant alleged injuries. As of November 2021, 27,479 model year 2014 and 2015 Equinox and Terrain vehicles had received a windshield-wiper repair or replacement under Special Coverage N192266180. On March 10, 2022, based on GM’s discussions with NHTSA’s Office of Defects Investigation, GM’s Safety Field Action Decision Authority (SFADA) decided to conduct a safety recall on 2014-2015 model year Equinox and Terrain vehicles. Description of Remedy : Description of Remedy Program : Dealers will inspect the wiper module and repair or replace as necessary. Pursuant to 577.11, GM will provide reimbursement to owners for repairs according to the plan submitted on May 12, 2021. How Remedy Component Differs from Recalled Component : The replacement wiper module uses an improved design. Identify How/When Recall Condition was Corrected in Production : NR Recall Schedule : Description of Recall Schedule : Dealers will be notified on March 17, 2022. GM estimates owner interim notification will begin on April 21, 2022. GM estimates owner notification of an available remedy will begin October 31, 2022. Planned Dealer Notification Date : MAR 17, 2022 – MAR 17, 2022 Planned Owner Notification Date : OCT 31, 2022 – OCT 31, 2022 * NR – Not Reported

SEOCONTENT-END