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January 19, 2023 NHTSA CAMPAIGN NUMBER: 23V013000
Fuel Pump May Not Provide Sufficient Fuel
An engine stall increases the risk of a crash.
NHTSA Campaign Number: 23V013
Manufacturer General Motors, LLC
Components FUEL SYSTEM, GASOLINE
Potential Number of Units Affected 23,164
Summary
General Motors, LLC (GM) is recalling certain 2021-2022 Chevrolet Equinox and 2022 GMC Terrain vehicles. The fuel pump module may not consistently provide sufficient fuel to the engine, resulting in an engine stall.
Remedy
Dealers will replace the fuel pump module, free of charge. Owner notification letters were mailed June 5, 2023. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-800-462-8782. GM’s number for this recall is N222372310.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Vehicle has a Recall
Product Safety Recall
N222372310 Inadequate Fuel Pump Flow
Release Date: May 2023
Revision: 01
Condition
General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2021-2022 model year Chevrolet Equinox and 2022 model year GMC Terrain vehicles. These vehicles have a condition in which the fuel pump module may not consistently provide sufficient fuel to the engine. If the engine does not receive adequate fuel, the vehicle may stall. A vehicle stall could increase the risk of a crash.
Correction
Dealers will replace the vehicle’s fuel pump module.
Parts
Quantity | Part Name | Part Number displayed in EPC | Part Number To Be Ordered |
1 | Torque Tube Seal/Gasket (AWD only) | 23206449 | 23206449 |
2 | Retainer (AWD only) | 23206808 | 23206808 |
2 | Seal (AWD only) | 23206807 | 23206807 |
1 | Exhaust System Gasket | 22816982![]() |
22816982![]() |
1 | Fuel Pump Module | 84782007 | 84997204 |
1 | Fuel Pump Module | 84782017 | 84997203 |
1 | Fuel Pump Module (Export) | 84782021 | 84782021 |
1 | Threadlocker* (AWD only) (US)
GM Spec 14657 Grade B |
19333511![]() |
19333511![]() |
Threadlocker* (AWD only) (CA)
GM Spec 14657 Grade B |
10953489 | 10953489 |
Service Procedure
Replace the Fuel Tank Fuel Pump Module. Refer to Fuel Tank Fuel Pump Module Replacement in SI.
Frequently Asked Questions (FAQs) for Safety Recall N222372310
Inadequate Fuel Pump Flow
These questions and answers are being provided to help GM dealers respond to inquiries from involved vehicle owners about the Safety Recall identified above.
Q1) Which vehicles are involved?
General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2021-2022 model year Chevrolet Equinox and 2022 model year GMC Terrain vehicles.
Q2) What is the issue or condition?
These vehicles have a condition in which the fuel pump module may not consistently provide sufficient fuel to the engine. If the engine does not receive adequate fuel, the vehicle may stall.
Q3) What symptoms may be experienced? What warning signs may be associated with the issue or condition described?
Drivers may see a check engine light or experience engine hesitation. The vehicle may not start.
Q4) What is the remedy/repair?
Dealers will replace the vehicles’ fuel pump module.
Q5) What is the safety risk? Is the vehicle safe to drive?
A vehicle stall could increase the risk of a crash.
Q6) Does the customer have to pay for this remedy/repair? A6)
No, this inspection/repair will be done at no cost to the customer.
Q7) Is the remedy/repair available now?
Yes, please see the attached bulletin for details.
Q8) What should customers do until recall repairs can be completed? Are there any special instructions?
If special instructions are provided, they will be included in the notification letters to customers.
Q9) How can customers check to see if their vehicle is involved in this field action?
Customers who own a vehicle involved in the field action will be notified by mail by General Motors, but they may also check their Vehicle Identification Number (VIN) for field actions in GM Owner Center at https://my.gm.com/recalls or via NHTSA’s website at https://vinrcl.safercar.gov/vin/.
Q10) If customers are concerned, can they get a rental car or courtesy transportation?
Courtesy transportation is available for customers whose vehicles are involved in this recall and are within the warranty coverage period for the warranty which is associated with this recall. Please refer to Warranty Administration Bulletin #17-NA-073: Field Action Courtesy Transportation Policy for further information.
Chronology :
On August 23, 2022, GM opened an investigation based on a high rate of warranty returns for the fuel tank pump on 2021-2022 model year Equinox and Terrain vehicles. GM’s investigation analyzed field data and field-returned components and conducted an inspection of the tier two supplier’s facility and manufacturing processes.
On December 20, 2022, the tier two supplier informed GM that its manufacturing team made an unauthorized change in the fuel tank pump rolling force on May 2, 2021, but that this error was discovered and corrected by the supplier’s engineering team on June 1, 2021.
GM conducted an analysis of field data relating to claims GM received between May 22, 2021, and December 15, 2022, and identified 710 stall events potentially related to the recall condition. GM has not identified any relevant crashes attributable to this condition.
On January 12, 2023, GM’s Safety Field Action Decision Authority (SFADA) decided to conduct a safety recall.
3 Affected Products
Vehicles
MAKE | MODEL | YEAR |
CHEVROLET | EQUINOX | 2021-2022 |
GMC | TERRAIN | 2022 |
22 Associated Documents
Recall Acknowledgement
RCAK-23V013-4432.pdf 645.217KB
Manufacturer Notices(to Dealers,etc) – Dealer Message re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 22S73 – Supplement #1 Certain 2021-2023 Model Year Bronco Sport and 2020-2022 Model Year Escape Vehicles with a 3-cylinder 1.5L Engine PCM Programming and Drain Tube Installation
Miscellaneous Document – Frequently Asked Questions (FAQs) for Safety Recall N222372310 Inadequate Fuel Pump Flow
RMISC-23V013-6578.pdf 98.257KB
Defect Notice 573 Report
RCLRPT-23V013-9113.PDF 214.328KB
Recall 573 Report – 2/10/23
RCLRPT-23V013-8325.PDF 214.356KB
Miscellaneous Document – Frequently Asked Questions (FAQs) for Safety Recall N222372310 Inadequate Fuel Pump Flow
RMISC-23V013-1231.pdf 98.358KB
Manufacturer Notices(to Dealers,etc) – Dealer Message re Upcoming Safety Recall N222372310 Inadequate Fuel Pump Flow – Population Update in IVH
Recall 573 Report – 2/22/23
RCLRPT-23V013-4596.PDF 214.389KB
Manufacturer Notices(to Dealers,etc) – Dealer Message re N222372310 – Safety Recall Inadequate Fuel Pump Flow Application for Used Vehicle Working Capital Assistance Program (WCAP)
RCMN-23V013-7146.pdf 108.703KB
Recall 573 Report – 2/28/23
RCLRPT-23V013-5622.PDF 214.393KB
Manufacturer Notices(to Dealers,etc) – Dealer Message re Stop Delivery Order – Expansion of Population Safety Recall – N222372310 – Inadequate Fuel Pump Flow
ISSUED Interim Owner Notification Letter(Part 577)
RIONL-23V013-1396.pdf 94.933KB
Manufacturer Notices(to Dealers,etc) – Dealer Message re N222372310 – Safety Recall Inadequate Fuel Pump Flow
RCMN-23V013-2935.pdf 188.139KB
Remedy Instructions and TSB
RCRIT-23V013-8158.pdf 183.848KB
Miscellaneous Document – Frequently Asked Questions (FAQs) for Safety Recall N222372310 Inadequate Fuel Pump Flow
RMISC-23V013-5633.pdf 98.236KB
Recall 573 Report – 5/19/23
RCLRPT-23V013-4321.PDF 214.392KB
Remedy Instructions and TSB
RCRIT-23V013-3159.pdf 185.586KB
Manufacturer Notices(to Dealers,etc) – Dealer Message re REVISION: N222372310-01 – Safety Recall Inadequate Fuel Pump Flow **IMPORTANT PARTS UPDATE**
RCMN-23V013-6264.pdf 167.354KB
Miscellaneous Document – Frequently Asked Questions (FAQs) for Safety Recall N222372310 Inadequate Fuel Pump Flow
RMISC-23V013-5619.pdf 98.236KB
ISSUED Owner Notification Letter(Part 577)
RCONL-23V013-7920.pdf 78.971KB
Recall Quarterly Report #1, 2023-2
RCLQRT-23V013-8784.PDF 211.14KB
Recall Quarterly Report #2, 2023-3
RCLQRT-23V013-8450.PDF 211.382KB
Latest Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=23V013&docType=RCL
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SEOCONTENT-START
IMPORTANT SAFETY RECALL
March 2023
This notice applies to your vehicle, VIN: Dear General Motors Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2021-2022 model year Chevrolet Equinox and 2022 model year GMC Terrain vehicles. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products. I M P O R T A N T
• Your vehicle is involved in GM safety recall N222372310. Why is your vehicle being recalled? General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2021-2022 model year Chevrolet Equinox and 2022 model year GMC Terrain vehicles. These vehicles have a condition in which the fuel pump module may not consistently provide sufficient fuel to the engine. If the engine does not receive adequate fuel, the vehicle may stall. A vehicle stall could increase the risk of a crash. What will we do? Parts to repair your vehicle are not currently available, but when parts are available, your GM dealer will replace the vehicle’s fuel pump module. This service will be performed for you at no charge.
We are working as quickly as possible to correct this condition. When parts are available, we will send you another letter asking you to take your vehicle to your GM dealer to have your vehicle serviced. You can also check the status of this recall at: https://my.gm.com/recalls.
Do you have questions?
If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below. Division Number Text Telephones (TTY)
Chevrolet 1-800-630-2438 1-800-833-2438
GMC 1-866-996-9463 1-800-462-8583
Puerto Rico – English 1-800-496-9992
Puerto Rico – Español 1-800-496-9993
Virgin Islands 1-800-496-9994 For the hearing or speech impaired, please contact our Customer Assistance Center using the Telecommunication Relay Service by dialing 711 then providing the appropriate Customer Assistance Center number for your vehicle.
If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to http://www.nhtsa.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 23V013.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Regina Carto Vice President
Global Vehicle Safety and Systems
GM Recall: N222372310
**************************************************************************************************************
Product Safety Recall
N222372310 Inadequate Fuel Pump Flow
Copyright 2023 General Motors. All Rights Reserved. Page 1 of 5
Release Date: May 2023 Revision: 01
Revision Description: This bulletin is being revised to update the part numbers for the Fuel Pump Module.
Please discard all previous copies of bulletin N222372310.
Attention: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
Vehicles involved in this recall were placed on stop delivery February 10, 2023. Once the service procedure contained in this bulletin has been performed on the vehicle, the vehicle is released from stop delivery and the vehicle can be delivered to the customer.
All involved vehicles that are in dealer inventory must be held and not delivered to customers, dealer traded, or used for demonstration purposes until the repair contained in this bulletin has been performed on the vehicle. Make Chevrolet GMC Equinox Terrain Model Model Year From To
2021 2022
2022 2022 RPO Description Involved vehicles are marked “Open” on the Investigate Vehicle History screen in GM Global Warranty Management system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs.
Condition General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2021- 2022 model year Chevrolet Equinox and 2022 model year GMC Terrain vehicles. These vehicles have a condition in which the fuel pump module may not consistently provide sufficient fuel to the engine. If the engine does not receive adequate fuel, the vehicle may stall. A vehicle stall could increase the risk of a crash.
Correction Dealers will replace the vehicle’s fuel pump module.
Parts
Quantity 1
2
2
1
1
1
1
1
Part Name Torque Tube Seal/Gasket (AWD only) Retainer (AWD only)
Seal (AWD only) Exhaust System Gasket Fuel Pump Module
Fuel Pump Module Fuel Pump Module
Threadlocker* (AWD only)
Part Number displayed in EPC
23206449
23206808
23206807
22816982
84782007
84782017
84782021 (Export)
19333511(US)
10953489(CA)
GM Spec 14657 Grade B
Part Number To Be Ordered 23206449
23206808
23206807
22816982
84997204
84997203
84782021 (Export) 19333511(US)
10953489(CA) GM Spec 14657
Grade B * One tube services 10 vehicles.
Note: Use the VIN and the GM Electronic Parts Catalog (EPC) to determine which parts to order.
Reminder: Parts may be removed from Retail Inventory Management (RIM). Dealers should review the affected parts
to confirm RIM managed status. Parts may have quantity limiters in effect. Product Safety Recall
N222372310 Inadequate Fuel Pump Flow Warranty Information Labor
Operation Description Labor Time Trans. Type Net Item 9106604 9106798 Replace the Fuel Tank Fuel Pump Module (includes time to drain and fill the fuel tank)
FWD AWD
Working Capital Assistance Program Reimbursement – USED INVENTORY ONLY 1.3
2.4
N/A ZFAT ZFAT N/A * Working Capital Assistance Program (WCAP) Reimbursement – USED INVENTORY ONLY
Note: USA & Canada Only – To avoid having to “H” route the WCAP transaction for approval, it must be submitted prior to the repair transaction.
Important: The WCAP ZSET transaction labor code, 9800103, provided in the dealer message sent on February 24, 2023 (USA) or February 24, 2023 (Canada), must have been submitted prior to the submittal of the ZFAT transaction labor code or the claim will reject.
* USA & Canada Dealers Only – For vehicles eligible under the Working Capital Assistance Program, the amount should be submitted in Net Item/Miscellaneous. This amount has been calculated to a daily value for the days that the vehicle was in used dealer inventory and not available for sale. This reimbursement is limited to the number of days from the date of the stop sale/stop delivery order (February 10, 2023) to the date the inspection or repair closed the recall bulletin (not to exceed 100 days).
Working Capital Assistance Program Reimbursement Amount Vehicle
2021 Chevrolet Equinox
2022 Chevrolet Equinox
2022 GMC Terrain
Service Procedure USA
$10.95
$12.21
$13.90 Canada N/A
$15.25
$18.46 Replace the Fuel Tank Fuel Pump Module. Refer to Fuel Tank Fuel Pump Module Replacement in SI.
Dealer Responsibility – For USA & Export (USA States, Territories, and Possessions)
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time.
Dealer Responsibility – All
All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers’ possession and subject to this recall must be held and inspected/repaired per the service procedure of this bulletin before customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration, or any other purpose.
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within the CPOIS system, or once again be used in the CTP program.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward. Page 2 of 5 Product Safety Recall
N222372310 Inadequate Fuel Pump Flow Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this field action enters your vehicle inventory you must take the steps necessary to ensure the program correction has been made before selling the vehicle. In addition, for vehicles entering your facility for service, you are required to ensure the customer is aware of the open field action and make every reasonable effort to implement the program correction as set forth in this bulletin prior to releasing the vehicle.
Dealer Reports – For USA & Export
For dealers with involved vehicles, a listing has been prepared and will be available through GM GlobalConnect Maxis Field Action Reports or sent directly to export dealers. The Inventory tab of the dealer reports will contain VINs that apply to this recall. This information is intended to assist dealers with the PROMPT COMPLETION of these vehicles. The Customer In-Service tab will contain customer names and addresses from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall may be a violation of law in several states.
Courtesy Transportation – For USA & Canada
Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the warranty coverage period. See General Motors Service Policies and Procedures Manual for courtesy transportation program details.
Customer Notification
USA & Canada – General Motors will notify customers of this recall on their vehicle (see copy of customer letter included with this bulletin). Export – Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the attached sample letter. GM bulletins are intended for use by professional technicians, NOT a “do-it-yourselfer”. They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information. We Support Voluntary Technician Certification Page 3 of 5 Product Safety Recall
N222372310 Inadequate Fuel Pump Flow IMPORTANT SAFETY RECALL
May 2023
This notice applies to your vehicle, VIN: _
Dear General Motors Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain 2021-2022 model year Chevrolet Equinox and 2022 model year GMC Terrain vehicles. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products. I M P O R T A N T
• Your vehicle is involved in GM recall N222372310.
• Schedule an appointment with your GM dealer.
• This service will be performed for you at no charge. Why is your vehicle being recalled? General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2021-2022 model year Chevrolet Equinox and 2022 model year GMC Terrain vehicles. These vehicles have a condition in which the fuel pump module may not consistently provide sufficient fuel to the engine. If the engine does not receive adequate fuel, the vehicle may stall. A vehicle stall could increase the risk of a crash. What will we do? Your GM dealer will replace the vehicle’s fuel pump module. This service will be performed for you at no charge. Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual service correction time of approximately 2 hours and 30 minutes. What should you do? You should contact your GM dealer to arrange a service appointment as soon as possible. Do you have questions? If you have any questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below.
For the hearing or speech impaired, please contact our Customer Assistance Center using the Telecommunication Relay Service by dialing 711 then providing the appropriate Customer Assistance Center number for your vehicle.
Division Number Text Telephones (TTY)
Chevrolet 1-800-222-1020 711 / 1-800-833-2438
GMC 1-800-462-8782 711 / 1-800-833-2438
Puerto Rico – English 1-866-467-9700
Puerto Rico – Español 1-866-467-9700
Virgin Islands 1-866-467-9700 If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to http://www.nhtsa.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 23V013.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Page 4 of 5 Product Safety Recall
N222372310 Inadequate Fuel Pump Flow
Page 5 of 5
Regina A. Carto Vice President
Global Product Safety and Systems
GM Recall: N222372310
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IMPORTANT SAFETY RECALL
May 2023
This notice applies to your vehicle, VIN: _
Dear General Motors Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain 2021-2022 model year Chevrolet Equinox and 2022 model year GMC Terrain vehicles. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products. I M P O R T A N T
• Your vehicle is involved in GM recall N222372310.
• Schedule an appointment with your GM dealer.
• This service will be performed for you at no charge. Why is your vehicle being recalled? General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2021-2022 model year Chevrolet Equinox and 2022 model year GMC Terrain vehicles. These vehicles have a condition in which the fuel pump module may not consistently provide sufficient fuel to the engine. If the engine does not receive adequate fuel, the vehicle may stall. A vehicle stall could increase the risk of a crash. What will we do? Your GM dealer will replace the vehicle’s fuel pump module. This service will be performed for you at no charge. Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual service correction time of approximately 2 hours and 30 minutes. What should you do?
Do you have questions? You should contact your GM dealer to arrange a service appointment as soon as possible.
If you have any questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below.
For the hearing or speech impaired, please contact our Customer Assistance Center using the Telecommunication Relay Service by dialing 711 then providing the appropriate Customer Assistance Center number for your vehicle.
Division Number Text Telephones (TTY)
Chevrolet 1-800-222-1020 711 / 1-800-833-2438
GMC 1-800-462-8782 711 / 1-800-833-2438
Puerto Rico – English 1-866-467-9700
Puerto Rico – Español 1-866-467-9700
Virgin Islands 1-866-467-9700 If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to http://www.nhtsa.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 23V013.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Regina A. Carto Vice President
Global Product Safety and Systems
GM Recall: N222372310
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GM CUSTOMER CARE AND AFTERSALES
DCS6465
URGENT – DISTRIBUTE IMMEDIATELY
Date: February 24, 2023
Subject: N222372310 – Safety Recall
Inadequate Fuel Pump Flow
Application for Used Vehicle Working Capital Assistance Program (WCAP)
Models: 2021-2022 Chevrolet Equinox
2022 GMC Terrain
To: All General Motors Dealers
On February 10, 2023, GM sent to all GM dealers GlobalConnect Message GCUS-3-2810 regarding safety recall N222372310.
The required repair to complete this recall is not yet available. Until further instructions are received, the involved vehicles that are in dealers’ possession (new or used vehicle inventory, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc.) must be held and cannot be delivered to customers, dealer-traded, released to auction, used for demonstration purposes or put to any other use.
This message is to inform dealers who have involved vehicles in their inventory that they can now apply for the used vehicle Working Capital Assistance Program (“WCAP”) for safety recall N222372310.
Before proceeding with the application process described below, dealers must verify vehicle eligibility based on the program terms and guidelines that were provided in GM GlobalConnect Message GCUS-9-10968 dated March 10, 2021. Applications submitted on ineligible vehicles are subject to chargeback of any incentives paid to the dealer under the WCAP. Because compensation and tracking requires visibility into dealers’ inventory, dealers must also have agreed to a Dealer Data Share agreement with GM in order to receive any compensation under this program.
To apply for the WCAP for safety recall N222372310, dealers must access the GM Global Warranty Management (GWM) system and submit a “ZSET” warranty transaction using the labor code provided below for each eligible vehicle. This zero dollar special transaction type is the dealer’s application for compensation and constitutes a representation from the dealer that the vehicle is eligible for WCAP assistance.
Note: Acceptance of the warranty transaction does not ensure vehicle eligibility or guarantee the provision of any assistance as defined by program terms and guidelines.
Labor Code
Description
Labor Time
Trans Code
9800103
Working Capital Assistance for Safety Recall N222372310
N/A
ZSET
To be eligible for the WCAP, a vehicle must be in dealer inventory at the time the related field action bulletin is released. If a vehicle has been delivered, wholesaled or otherwise disposed of prior to release of the bulletin, the vehicle is not eligible for assistance. Additionally, recalled vehicles taken in on trade may be eligible for assistance if the dealer immediately reports the vehicle in used vehicle inventory via its Dealer Management System (DMS) and makes application through the GWM system.
To ensure that GM is receiving daily inventory information, which is necessary to process payments and make eligibility determinations under the WCAP, the dealer’s vehicles must be properly identified in the dealership’s DMS. A daily feed of this information is provided to GM through the Dealer Data Share (DDS) agreement.
Beginning with the 1st quarter of 2019, all WCAP payments will be facilitated through the Global Warranty Management (GWM) system. For each eligible vehicle, a qualifying dealer will submit for WCAP vehicle enrollment with a “ZSET” transaction type and for reimbursement with a “ZFAT” transaction type both through the GWM system. If approved, a WCAP credit for that vehicle will be issued through the GWM system similar to any other warranty credit. WCAP submission instructions and the required labor code will also be provided in the appropriate field action bulletin. Each WCAP transaction being credited will be clearly identified on the dealer’s daily credit memo.
In order to receive payment, a dealer must have timely reported the vehicle in used vehicle inventory, retained the vehicle until the related field action bulletin is released, and properly applied for the WCAP payment. The vehicle must also be otherwise eligible under WCAP rules and guidelines.
GM reserves the right to amend, modify, terminate, or cancel this program at any time in its sole discretion.
END OF MESSAGE GM CUSTOMER CARE AND AFTERSALES
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GLOBAL SAFETY FIELD INVESTIGATIONS
DCS6467
URGENT – DISTRIBUTE IMMEDIATELY
Date: February 28, 2023
Subject: Stop Delivery Order – Expansion of Population
Safety Recall – N222372310 – Inadequate Fuel Pump Flow
Models: 2021-2022 Chevrolet Equinox
2022 GMC Terrain
To: All General Motors Dealers
STOP DELIVERY ORDER
On February 10, 2023, GM ordered a stop delivery of certain 2021-2022 Chevrolet Equinox and 2022 GMC Terrain vehicles. Additional vehicles have been added to this stop delivery order. A Stock VIN list is not included as our records show there are no vehicles in dealer new inventory.
Until further instructions are received, involved vehicles that are in dealers’ possession (new or used vehicle inventory) must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration purposes, or any other dealer use. All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified.
Until the recall bulletin is released, the Investigate Vehicle History (IVH) screen in the Global Warranty Management (GWM) system will display “02/10/2023” for the original population and “02/28/2023” for added population under Release Date and “Incomplete – Remedy Not Available” under Status. This means the required repair is not yet available and dealers should not attempt to perform any repairs.
Question and Answer Document (Q&A)
Attached to this message you will find a document that addresses the ten most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS
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Reference Number: GCUS-3-2953
REVISION: N222372310-01 – Safety Recall – Inadequate Fuel Pump Flow **IMPORTANT PARTS UPDATE**
GLOBAL SAFETY FIELD INVESTIGATIONS
DCS6589
URGENT – DISTRIBUTE IMMEDIATELY
Date: May 25, 2023
Subject: REVISION: N222372310-01 – Safety Recall
Inadequate Fuel Pump Flow
**IMPORTANT PARTS UPDATE**
Models: 2021-2022 Chevrolet Equinox
2022 GMC Terrain
To: All General Motors Dealers
This bulletin is being revised to update the part numbers for the Fuel Pump Module. Please discard all previous copies of bulletin N222372310.
Frequently Asked Questions Document (FAQs) Attached to this message you will find a document that addresses the ten most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS
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GLOBAL SAFETY FIELD INVESTIGATIONS
DCS6443
URGENT – DISTRIBUTE IMMEDIATELY
Date: February 10, 2023
Subject: Upcoming Safety Recall N222372310
Inadequate Fuel Pump Flow – Population Update in IVH
Models: 2021-2022 Chevrolet Equinox
2022 GMC Terrain
To: All General Motors Dealers
On January 19, 2023 General Motors announced Upcoming Safety Recall N222372310 on certain 2021-2022 model year Chevrolet Equinox and 2022 GMC Terrain vehicles via GlobalConnect Message GCUS-3-2781. The population for this field action has now been defined and uploaded into IVH.
It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification until the defect is remedied.
General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2021-2022 model year Chevrolet Equinox and 2022 model year GMC Terrain vehicles. These vehicles have a condition in which the fuel pump module may not consistently provide sufficient fuel to the engine. If the engine does not receive adequate fuel, the vehicle may stall. A vehicle stall could increase the risk of a crash.
Parts are not currently available, but when parts are available, dealers will replace the fuel pump module.
Until further instructions are received, involved vehicles that are in dealers’ possession (new or used vehicle inventory, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc.) must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration purposes or any other dealer use. All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified.
Question and Answer Document (Q&A)
Attached to this message you will find a document that addresses the ten most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns.
The Investigate Vehicle History screen in the Global Warranty Management system was updated for this upcoming Safety recall on February 10, 2023. This
action was taken to assist dealers with determining which vehicles are involved so they can properly respond to customer inquiries.
Until the recall bulletin is released, the Investigate Vehicle History (IVH) screen in the Global Warranty Management (GWM) system will display “02/10/2023” under Release Date and “Incomplete – Remedy Not Available” under Status. This means the required repair is not yet available and dealers should not attempt to perform any repairs.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS
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Reference Number: GCUS-3-2942
N222372310 – Safety Recall – Inadequate Fuel Pump Flow
GLOBAL SAFETY FIELD INVESTIGATIONS
DCS6575
URGENT – DISTRIBUTE IMMEDIATELY
Date: May 18, 2023
Subject: N222372310 – Safety Recall
Inadequate Fuel Pump Flow
Models: 2021-2022 Chevrolet Equinox
2022 GMC Terrain
To: All General Motors Dealers
General Motors is releasing Safety Recall N222372310 today. The total number of U.S. vehicles involved is approximately 23,323. Please see the attached bulletin for details.
Vehicles involved in this recall were placed on stop delivery February 10, 2023. Once the service procedure contained in the bulletin has been performed on the vehicle, the vehicle is released from stop delivery and the vehicle can be delivered to the customer.
Frequently Asked Questions Document (FAQs) Attached to this message you will find a document that addresses the ten most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns.
Working Capital Assistance Program (WCAP) Eligibility Vehicles which were in dealer inventory at the time of this bulletin release were eligible for WCA. Please refer to the attached bulletin and GlobalConnect Message GCUS-9-14456 for additional information.
Customer Letter Mailing
The customer letter mailing will begin on June 2, 2023.
Global Warranty Management (GWM)
The Required Field Action section on the Investigate Vehicle History (IVH) screen will be updated May 18, 2023. A Stock VIN list is not included as our records show there are no vehicles in dealer new inventory.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS
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GLOBAL SAFETY FIELD INVESTIGATIONS
DCS6415
URGENT – DISTRIBUTE IMMEDIATELY
Date: January 19, 2023
Subject: Upcoming Safety Recall N222372310
Inadequate Fuel Pump Flow
Models: 2021-2022 Chevrolet Equinox
2021-2022 GMC Terrain
To: All General Motors Dealers
General Motors has notified the National Highway Traffic Safety Administration (NHTSA) about an upcoming safety recall that involves 2021-2022 model year Chevrolet Equinox and GMC Terrain vehicles. The GM recall number is N222372310.
General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2021-2022 model year Chevrolet Equinox and GMC Terrain vehicles. These vehicles have a condition in which the fuel pump module may not consistently provide sufficient fuel to the engine. If the engine does not receive adequate fuel, the vehicle may stall. A vehicle stall could increase the risk of a crash.
Parts are not currently available, but when parts are available, dealers will replace the fuel pump module.
General Motors does not have a VIN list of affected vehicles at this time, but we are working with the supplier to obtain the list of affected VINs as soon as possible. Once that happens, the Investigate Vehicle History (IVH) screen in the Global Warranty Management (GWM) system will be updated. This action will be taken to assist dealers with determining which vehicles are involved so they can properly respond to customer inquiries.
Question and Answer Document (Q&A)
Attached to this message you will find a document that addresses the ten most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS
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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-013
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
General Motors, LLC JAN 19, 2023 NHTSA Recall No. : 23V-013 Manufacturer Recall No. : N222372310 Manufacturer Information :
Manufacturer Name : General Motors, LLC Address : 29427 Louis Chevrolet Road
MAIL CODE 480-210-2V WARREN MI 48093
Company phone : 586-596-1733
Population :
Number of potentially involved : NR Estimated percentage with defect : 5 %
Vehicle Information : Vehicle 1 : 2021-2022 Chevrolet Equinox Vehicle Type :
Body Style :
Power Train : NR
Descriptive Information : GM manufacturing records and supplier part trace data were used to determine the recall population.
Production Dates : MAY 03, 2021 – DEC 01, 2021
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2021-2022 GMC Terrain Vehicle Type :
Body Style :
Power Train : NR
Descriptive Information : GM manufacturing records and supplier part trace data were used to determine the recall population.
Production Dates : MAY 03, 2021 – DEC 01, 2021
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2021-2022 model year Chevrolet Equinox and GMC Terrain vehicles. These vehicles have a condition in which the fuel pump module may not consistently provide sufficient fuel to the engine. If the engine does not receive adequate fuel, the vehicle may stall.
FMVSS 1 : NR
FMVSS 2 : NR Part 573 Safety Recall Report 23V-013 Page 2 Description of the Safety Risk : A vehicle stall could increase the risk of a crash.
Description of the Cause : During a specific production period between May 2, 2021, and June 1, 2021, a tier-two supplier implemented an unauthorized change to the fuel pump in the manufacturing process which decreased the pump section clearances resulting in the potential for insufficient fuel flow to the engine. Identification of Any Warning
that can Occur : Drivers may see a check engine light or experience engine hesitation. The vehicle may not start. Involved Components : Component Name 1 : MODULE ASM-F/TNK F/PMP Component Description : Fuel Pump & Sender – Module/Assembly Component Part Number : 84997189, 84997195 Supplier Identification : Component Manufacturer
Name : Coavis USA
Address : 150 Kirts Blvd Ste A
Troy Michigan 48084 Country : United States Chronology :
On August 23, 2022, GM opened an investigation based on a high rate of warranty returns for the fuel tank pump on 2021-2022 model year Equinox and Terrain vehicles. GM’s investigation analyzed field data and field-returned components and conducted an inspection of the tier two supplier’s facility and manufacturing processes. On December 20, 2022, the tier two supplier informed GM that its manufacturing team made an unauthorized change in the fuel tank pump rolling force on May 2, 2021, but that this error was discovered and corrected by the supplier’s engineering team on June 1, 2021. GM conducted an analysis of field data relating to claims GM received between May 22, 2021, and December 15, 2022, and identified 710 stall events potentially related to the recall condition. GM has not identified any relevant crashes attributable to this condition. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-013
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
On January 12, 2023, GM’s Safety Field Action Decision Authority (SFADA) decided to conduct a safety recall.
Description of Remedy : Description of Remedy Program : Dealers will replace the vehicles’ fuel pump module. How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production :
Pursuant to 49 C.F.R. § 573.13(d)(1), all covered vehicles are under warranty, so reimbursement is not offered.
Replacement fuel pump modules were produced outside of the supplier’s suspect window.
All suspect fuel pump modules have been used in vehicle production or service. While the supplier identified and corrected the defective condition by June 1, 2021, GM was not made aware of the recall condition
— or its correction — until December 20, 2022. Recall Schedule :
Description of Recall Schedule : Dealer will be notified on January 19, 2023. Owner notification is
estimated to begin on March 6, 2023.
Planned Dealer Notification Date : JAN 19, 2023 – JAN 19, 2023
Planned Owner Notification Date : MAR 03, 2023 – MAR 03, 2023
* NR – Not Reported
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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-013
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
General Motors, LLC FEB 10, 2023 NHTSA Recall No. : 23V-013 Manufacturer Recall No. : N222372310 Manufacturer Information :
Manufacturer Name : General Motors, LLC Address : 29427 Louis Chevrolet Road
MAIL CODE 480-210-2V WARREN MI 48093
Company phone : 586-596-1733
Population :
Number of potentially involved : 23,164 Estimated percentage with defect : 5 %
Vehicle Information :
Vehicle 1 : 2021-2022 Chevrolet Equinox Vehicle Type :
Body Style :
Power Train : NR
Descriptive Information : GM manufacturing records and supplier part trace data were used to determine the recall population. There are 16,023 Chevrolet Equinox vehicles affected by this recall.
Production Dates : JUN 02, 2021 – DEC 15, 2021
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2022-2022 GMC Terrain Vehicle Type :
Body Style :
Power Train : NR
Descriptive Information : GM manufacturing records and supplier part trace data were used to determine the recall population. There are 7,141 GMC Terrain vehicles affected by this recall.
Production Dates : JUN 22, 2021 – FEB 01, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 23V-013 Page 2 Description of Defect :
Description of the Defect : General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2021-2022 model year Chevrolet Equinox and 2022 model year GMC Terrain vehicles. These vehicles have a condition in which the fuel pump module may not consistently provide sufficient fuel to the engine. If the engine does not receive adequate fuel, the vehicle may stall.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : A vehicle stall could increase the risk of a crash.
Description of the Cause : During a specific production period between May 2, 2021, and June 1, 2021, a tier-two supplier implemented an unauthorized change to the fuel pump in the manufacturing process which decreased the pump section clearances resulting in the potential for insufficient fuel flow to the engine. Identification of Any Warning
that can Occur : Drivers may see a check engine light or experience engine hesitation. The vehicle may not start. Involved Components : Component Name 1 : MODULE ASM-F/TNK F/PMP Component Description : Fuel Pump & Sender – Module/Assembly Component Part Number : 84997189, 84997195 Supplier Identification : Component Manufacturer
Name : Coavis USA
Address : 150 Kirts Blvd Ste A
Troy Michigan 48084 Country : United States Chronology :
On August 23, 2022, GM opened an investigation based on a high rate of warranty returns for the fuel tank pump on 2021-2022 model year Equinox and Terrain vehicles. GM’s investigation analyzed field data and field-returned components and conducted an inspection of the tier two supplier’s facility and manufacturing processes. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-013
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
On December 20, 2022, the tier two supplier informed GM that its manufacturing team made an unauthorized change in the fuel tank pump rolling force on May 2, 2021, but that this error was discovered and corrected by the supplier’s engineering team on June 1, 2021. GM conducted an analysis of field data relating to claims GM received between May 22, 2021, and December 15, 2022, and identified 710 stall events potentially related to the recall condition. GM has not identified any relevant crashes attributable to this condition. On January 12, 2023, GM’s Safety Field Action Decision Authority (SFADA) decided to conduct a safety recall.
Description of Remedy : Description of Remedy Program : Dealers will replace the vehicles’ fuel pump module. How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production :
Pursuant to 49 C.F.R. § 573.13(d)(1), all covered vehicles are under warranty, so reimbursement is not offered.
Replacement fuel pump modules were produced outside of the supplier’s suspect window.
All suspect fuel pump modules have been used in vehicle production or service. While the supplier identified and corrected the defective condition by June 1, 2021, GM was not made aware of the recall condition
— or its correction — until December 20, 2022. Recall Schedule :
Description of Recall Schedule : Dealer will be notified on January 19, 2023. Owner notification is
estimated to begin on March 6, 2023.
Planned Dealer Notification Date : JAN 19, 2023 – JAN 19, 2023
Planned Owner Notification Date : MAR 03, 2023 – MAR 03, 2023
* NR – Not Reported
**************************************************************************************************************
OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-013
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
General Motors, LLC FEB 28, 2023 NHTSA Recall No. : 23V-013 Manufacturer Recall No. : N222372310 Manufacturer Information :
Manufacturer Name : General Motors, LLC Address : 29427 Louis Chevrolet Road
MAIL CODE 480-210-2V WARREN MI 48093
Company phone : 586-596-1733
Population :
Number of potentially involved : 23,323 Estimated percentage with defect : 5 %
Vehicle Information :
Vehicle 1 : 2021-2022 Chevrolet Equinox Vehicle Type :
Body Style :
Power Train : NR
Descriptive Information : GM manufacturing records and supplier part trace data were used to determine the recall population. There are 16,107 Chevrolet Equinox vehicles affected by this recall.
Production Dates : JUN 02, 2021 – DEC 15, 2021
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2022-2022 GMC Terrain Vehicle Type :
Body Style :
Power Train : NR
Descriptive Information : GM manufacturing records and supplier part trace data were used to determine the recall population. There are 7,216 GMC Terrain vehicles affected by this recall.
Production Dates : JUN 22, 2021 – FEB 01, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 23V-013 Page 2 Description of Defect :
Description of the Defect : General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2021-2022 model year Chevrolet Equinox and 2022 model year GMC Terrain vehicles. These vehicles have a condition in which the fuel pump module may not consistently provide sufficient fuel to the engine. If the engine does not receive adequate fuel, the vehicle may stall.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : A vehicle stall could increase the risk of a crash.
Description of the Cause : During a specific production period between May 2, 2021, and June 1, 2021, a tier-two supplier implemented an unauthorized change to the fuel pump in the manufacturing process which decreased the pump section clearances resulting in the potential for insufficient fuel flow to the engine. Identification of Any Warning
that can Occur : Drivers may see a check engine light or experience engine hesitation. The vehicle may not start. Involved Components : Component Name 1 : MODULE ASM-F/TNK F/PMP Component Description : Fuel Pump & Sender – Module/Assembly Component Part Number : 84997189, 84997195 Supplier Identification : Component Manufacturer
Name : Coavis USA
Address : 150 Kirts Blvd Ste A
Troy Michigan 48084 Country : United States Chronology :
On August 23, 2022, GM opened an investigation based on a high rate of warranty returns for the fuel tank pump on 2021-2022 model year Equinox and Terrain vehicles. GM’s investigation analyzed field data and field-returned components and conducted an inspection of the tier two supplier’s facility and manufacturing processes. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-013
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
On December 20, 2022, the tier two supplier informed GM that its manufacturing team made an unauthorized change in the fuel tank pump rolling force on May 2, 2021, but that this error was discovered and corrected by the supplier’s engineering team on June 1, 2021. GM conducted an analysis of field data relating to claims GM received between May 22, 2021, and December 15, 2022, and identified 710 stall events potentially related to the recall condition. GM has not identified any relevant crashes attributable to this condition. On January 12, 2023, GM’s Safety Field Action Decision Authority (SFADA) decided to conduct a safety recall.
Description of Remedy : Description of Remedy Program : Dealers will replace the vehicles’ fuel pump module. How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production :
Pursuant to 49 C.F.R. § 573.13(d)(1), all covered vehicles are under warranty, so reimbursement is not offered.
Replacement fuel pump modules were produced outside of the supplier’s suspect window.
All suspect fuel pump modules have been used in vehicle production or service. While the supplier identified and corrected the defective condition by June 1, 2021, GM was not made aware of the recall condition
— or its correction — until December 20, 2022. Recall Schedule :
Description of Recall Schedule : Dealer will be notified on January 19, 2023. Interim owner notification is
estimated to begin March 10, 2023. Owner notification of an available remedy is estimated to begin on May 17, 2023.
Planned Dealer Notification Date : JAN 19, 2023 – JAN 19, 2023
Planned Owner Notification Date : MAY 17, 2023 – MAY 17, 2023
* NR – Not Reported
**************************************************************************************************************
OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-013
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
General Motors, LLC FEB 22, 2023 NHTSA Recall No. : 23V-013 Manufacturer Recall No. : N222372310 Manufacturer Information :
Manufacturer Name : General Motors, LLC Address : 29427 Louis Chevrolet Road
MAIL CODE 480-210-2V WARREN MI 48093
Company phone : 586-596-1733
Population :
Number of potentially involved : 23,164 Estimated percentage with defect : 5 %
Vehicle Information :
Vehicle 1 : 2022-2022 GMC Terrain Vehicle Type :
Body Style :
Power Train : NR
Descriptive Information : GM manufacturing records and supplier part trace data were used to determine the recall population. There are 7,141 GMC Terrain vehicles affected by this recall.
Production Dates : JUN 22, 2021 – FEB 01, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2021-2022 Chevrolet Equinox Vehicle Type :
Body Style :
Power Train : NR
Descriptive Information : GM manufacturing records and supplier part trace data were used to determine the recall population. There are 16,023 Chevrolet Equinox vehicles affected by this recall.
Production Dates : JUN 02, 2021 – DEC 15, 2021
VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 23V-013 Page 2 Description of Defect :
Description of the Defect : General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2021-2022 model year Chevrolet Equinox and 2022 model year GMC Terrain vehicles. These vehicles have a condition in which the fuel pump module may not consistently provide sufficient fuel to the engine. If the engine does not receive adequate fuel, the vehicle may stall.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : A vehicle stall could increase the risk of a crash.
Description of the Cause : During a specific production period between May 2, 2021, and June 1, 2021, a tier-two supplier implemented an unauthorized change to the fuel pump in the manufacturing process which decreased the pump section clearances resulting in the potential for insufficient fuel flow to the engine. Identification of Any Warning
that can Occur : Drivers may see a check engine light or experience engine hesitation. The vehicle may not start. Involved Components : Component Name 1 : MODULE ASM-F/TNK F/PMP Component Description : Fuel Pump & Sender – Module/Assembly Component Part Number : 84997189, 84997195 Supplier Identification : Component Manufacturer
Name : Coavis USA
Address : 150 Kirts Blvd Ste A
Troy Michigan 48084 Country : United States Chronology :
On August 23, 2022, GM opened an investigation based on a high rate of warranty returns for the fuel tank pump on 2021-2022 model year Equinox and Terrain vehicles. GM’s investigation analyzed field data and field-returned components and conducted an inspection of the tier two supplier’s facility and manufacturing processes. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-013
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
On December 20, 2022, the tier two supplier informed GM that its manufacturing team made an unauthorized change in the fuel tank pump rolling force on May 2, 2021, but that this error was discovered and corrected by the supplier’s engineering team on June 1, 2021. GM conducted an analysis of field data relating to claims GM received between May 22, 2021, and December 15, 2022, and identified 710 stall events potentially related to the recall condition. GM has not identified any relevant crashes attributable to this condition. On January 12, 2023, GM’s Safety Field Action Decision Authority (SFADA) decided to conduct a safety recall.
Description of Remedy : Description of Remedy Program : Dealers will replace the vehicles’ fuel pump module. How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production :
Pursuant to 49 C.F.R. § 573.13(d)(1), all covered vehicles are under warranty, so reimbursement is not offered.
Replacement fuel pump modules were produced outside of the supplier’s suspect window.
All suspect fuel pump modules have been used in vehicle production or service. While the supplier identified and corrected the defective condition by June 1, 2021, GM was not made aware of the recall condition
— or its correction — until December 20, 2022. Recall Schedule :
Description of Recall Schedule : Dealer will be notified on January 19, 2023. Interim owner notification is
estimated to begin March 10, 2023. Owner notification of an available remedy is estimated to begin on May 17, 2023.
Planned Dealer Notification Date : JAN 19, 2023 – JAN 19, 2023
Planned Owner Notification Date : MAY 17, 2023 – MAY 17, 2023
* NR – Not Reported
**************************************************************************************************************
OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-013
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
General Motors, LLC MAY 19, 2023 NHTSA Recall No. : 23V-013 Manufacturer Recall No. : N222372310 Manufacturer Information :
Manufacturer Name : General Motors, LLC Address : 29427 Louis Chevrolet Road
MAIL CODE 480-210-2V WARREN MI 48093
Company phone : 586-596-1733
Population :
Number of potentially involved : 23,323 Estimated percentage with defect : 5 %
Vehicle Information :
Vehicle 1 : 2022-2022 GMC Terrain Vehicle Type :
Body Style :
Power Train : NR
Descriptive Information : GM manufacturing records and supplier part trace data were used to determine the recall population. There are 7,216 GMC Terrain vehicles affected by this recall.
Production Dates : JUN 22, 2021 – FEB 01, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2021-2022 Chevrolet Equinox Vehicle Type :
Body Style :
Power Train : NR
Descriptive Information : GM manufacturing records and supplier part trace data were used to determine the recall population. There are 16,107 Chevrolet Equinox vehicles affected by this recall.
Production Dates : JUN 02, 2021 – DEC 15, 2021
VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 23V-013 Page 2 Description of Defect :
Description of the Defect : General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2021-2022 model year Chevrolet Equinox and 2022 model year GMC Terrain vehicles. These vehicles have a condition in which the fuel pump module may not consistently provide sufficient fuel to the engine. If the engine does not receive adequate fuel, the vehicle may stall.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : A vehicle stall could increase the risk of a crash.
Description of the Cause : During a specific production period between May 2, 2021, and June 1, 2021, a tier-two supplier implemented an unauthorized change to the fuel pump in the manufacturing process which decreased the pump section clearances resulting in the potential for insufficient fuel flow to the engine. Identification of Any Warning
that can Occur : Drivers may see a check engine light or experience engine hesitation. The vehicle may not start. Involved Components : Component Name 1 : MODULE ASM-F/TNK F/PMP Component Description : Fuel Pump & Sender – Module/Assembly Component Part Number : 84997189, 84997195 Supplier Identification : Component Manufacturer
Name : Coavis USA
Address : 150 Kirts Blvd Ste A
Troy Michigan 48084 Country : United States Chronology :
On August 23, 2022, GM opened an investigation based on a high rate of warranty returns for the fuel tank pump on 2021-2022 model year Equinox and Terrain vehicles. GM’s investigation analyzed field data and field-returned components and conducted an inspection of the tier two supplier’s facility and manufacturing processes. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-013
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
On December 20, 2022, the tier two supplier informed GM that its manufacturing team made an unauthorized change in the fuel tank pump rolling force on May 2, 2021, but that this error was discovered and corrected by the supplier’s engineering team on June 1, 2021. GM conducted an analysis of field data relating to claims GM received between May 22, 2021, and December 15, 2022, and identified 710 stall events potentially related to the recall condition. GM has not identified any relevant crashes attributable to this condition. On January 12, 2023, GM’s Safety Field Action Decision Authority (SFADA) decided to conduct a safety recall.
Description of Remedy : Description of Remedy Program : Dealers will replace the vehicles’ fuel pump module. How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production :
Pursuant to 49 C.F.R. § 573.13(d)(1), all covered vehicles are under warranty, so reimbursement is not offered.
Replacement fuel pump modules were produced outside of the supplier’s suspect window.
All suspect fuel pump modules have been used in vehicle production or service. While the supplier identified and corrected the defective condition by June 1, 2021, GM was not made aware of the recall condition
— or its correction — until December 20, 2022. Recall Schedule :
Description of Recall Schedule : Dealer will be notified on January 19, 2023. Interim owner notification is
estimated to begin March 10, 2023. Owner notification of an available remedy is estimated to begin on June 2, 2023.
Planned Dealer Notification Date : JAN 19, 2023 – JAN 19, 2023
Planned Owner Notification Date : JUN 02, 2023 – JUN 02, 2023
* NR – Not Reported
SEOCONTENT-END