N222368030 Rear Fuel Tank Failure May Cause Engine Stall – 2017-2019 Chevrolet Silverado & GMC Sierra 2500 3500

February 2, 2023 NHTSA CAMPAIGN NUMBER: 23V047000

Rear Fuel Tank Failure May Cause Engine Stall

An engine stall increases the risk of a crash.

 

NHTSA Campaign Number: 23V047

Manufacturer General Motors, LLC

Components FUEL SYSTEM, DIESEL

Potential Number of Units Affected 22,132

 

Summary

General Motors, LLC (GM) is recalling certain 2017-2019 Chevrolet Silverado 2500, 3500, and GMC Sierra 2500, 3500 vehicles equipped with a dual fuel tank option. The rear fuel tank may collapse and prevent the fuel pump from transferring fuel to the front tank, resulting in an engine stall.

 

Remedy

Dealers will inspect the fuel tank and fuel pump module, replacing them as necessary. Dealers will also add a vent hose to the rear tank assembly. Repairs will be performed free of charge. Owner notification letters are expected to be mailed March 24, 2023. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-800-462-8782. GM’s number for this recall is N222368030.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Vehicle has a Recall

 


Frequently Asked Questions (FAQs) for Safety Recall N222368030
Inadequate Fuel Pump Flow

These questions and answers are being provided to help GM dealers respond to inquiries from involved vehicle owners about the Safety Recall identified above.

 

Q1) Which vehicles are involved?

General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2017-2019 model year Chevrolet Silverado 2500/3500 and GMC Sierra 2500/3500 trucks with the diesel engine (RPO L5P) and the dual fuel tank (RPO N2N) configuration.

 

Q2) What is the issue or condition?

In these vehicles, the rear fuel pump may not transfer adequate fuel to the front tank, which can cause a stall.

 

Q3) What symptoms may be experienced?  What warning signs may be associated with the issue or condition described?

The driver may experience inaccurate or erratic fuel gage readings, engine stumble, a check engine light, and/or slow engine start.

 

Q4) What is the remedy/repair?

Dealers will inspect the fuel tank and fuel pump module and replace them if damaged due to this condition.  Dealers will add a vent hose to all recalled vehicles’ rear tank assembly.

 

Q5) What is the safety risk?  Is the vehicle safe to drive?

A vehicle stall could increase the risk of a crash.

 

Q6) Does the customer have to pay for this remedy/repair?

No, this inspection/repair will be done at no cost to the customer.

 

Q7) Is the remedy/repair available now?

No, when a remedy is available and/or sufficient quantity of parts are available, the recall bulletin will be released, and dealers can begin repairing vehicles.

 

Q8) What should customers do until recall repairs can be completed? Are there any special instructions?

If special instructions are provided, they will be included in the notification letters to customers.

 

Q9) How can customers check to see if their vehicle is involved in this field action?

Customers who own a vehicle involved in the field action will be notified by mail by General Motors, but they may also check their Vehicle Identification Number (VIN) for field actions in GM Owner Center at https://my.gm.com/recalls or via NHTSA’s website at https://vinrcl.safercar.gov/vin/.

 

Q10) If customers are concerned, can they get a rental car or courtesy transportation?

Courtesy transportation is available for customers whose vehicles are involved in this recall and are within the warranty coverage period for the warranty which is associated with this recall.  Please refer to Warranty Administration Bulletin #17-NA-073:  Field Action Courtesy Transportation Policy for further information.

 


Chronology :

On August 2, 2022, GM opened a product investigation based on field data that indicated a relatively high rate of warranty returns alleging a loss of propulsion in 2019 model year Chevrolet Silverado 2500/3500 vehicles.
The investigation was later expanded to include additional model years, all diesel engine vehicle segments, and the GMC Sierra sister vehicle.

Between August 2022 and December 2022, GM analyzed warranty return information and field data claims potentially related to loss of propulsion in the subject vehicles. GM also met with GM internal fuel-system experts and suppliers. GM’s investigation ultimately identified a small segment of diesel vehicles in this investigation population—vehicles with the dual tank configuration—that appeared to be susceptible to debris blockage on the top of the rear fuel tank. Within this vehicle population, GM’s investigation identified approximately 1,600 tank or fuel pump module damage claims. The first claim was received by GM on June 12, 2017. GM is not aware of any accidents or injuries associated with this condition.

On January 26, 2023, GM’s Safety Field Action Decision Authority (SFADA) decided to conduct a safety recall on all 2017 – 2019 model year Chevrolet Silverado 2500/3500 and GMC Sierra 2500/3500 diesel trucks with the dual fuel tank configuration.

 


12 Affected Products

Vehicles

MAKE MODEL YEAR
CHEVROLET SILVERADO 2500 2017-2019
CHEVROLET SILVERADO 3500 2017-2019
GMC SIERRA 2500 2017-2019
GMC SIERRA 3500 2017-2019

 


6 Associated Documents

Recall Acknowledgement

RCAK-23V047-8167.pdf 645.631KB

RCAK-23V047-8167

 


Defect Notice 573 Report

RCLRPT-23V047-2765.PDF 214.613KB

RCLRPT-23V047-2765

 


Manufacturer Notices(to Dealers,etc) – Dealer Message re Stop Delivery Order for Upcoming Safety Recall N222368030 Inadequate Fuel Pump Flow

RCMN-23V047-1868.pdf 66.033KB

RCMN-23V047-1868

 


Miscellaneous Document – Frequently Asked Questions (FAQs) for Safety Recall N222368030 Inadequate Fuel Pump Flow

RMISC-23V047-3960.pdf 99.807KB

RMISC-23V047-3960

 


Recall 573 Report

RCLRPT-23V047-2167.PDF 214.649KB

RCLRPT-23V047-2167

 


Manufacturer Notices(to Dealers,etc) – Dealer Message re N222368030 – Safety Recall Inadequate Fuel Pump Flow Application for Used Vehicle Working Capital Assistance Program (WCAP)

RCMN-23V047-2425.pdf 107.454KB

RCMN-23V047-2425

 


Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=23V047&docType=RCL

 


 

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Last update on 2023-11-02 / Affiliate links / Images from Amazon Product Advertising API

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