N222369960 Second Row USB Receptacle Missing – 2022 Chevrolet Silverado & GMC Sierra 1500 New

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Customer Satisfaction Program N222369960 Second Row USB Receptacle Missing Copyright 2022 General Motors. All Rights Reserved. Page 1 of 3 Release Date: October 2022 Revision: 00 Attention: This program is in effect until October 31, 2024. Make Model Model Year From To RPO Description Chevrolet Silverado 1500 New 2022 2022 UBI 2 – USBs, Second Row GMC Sierra 1500 New Charge/Data Involved vehicles are marked “Open” on the Investigate Vehicle History screen in GM Global Warranty Management system. This site should always be checked to confirm vehicle involvement prior to issuing a reimbursement check. Condition Certain 2022 model year Chevrolet Silverado 1500 and GMC Sierra 1500 vehicles were invoiced with a Second Row USB Receptacle that was not available at the time of vehicle purchase, which is listed as a standard feature in these vehicles. Correction Dealers will provide the original owner with a reimbursement check in the amount of $25.00 USD ($25.00 CAD). Parts No parts are required for this repair. Warranty Information Labor Operation Description Labor Time Trans. Type Net Item 9106477 Customer Reimbursement Check Issued N/A ZFAT * * Submit the dollar amount reimbursed to the Customer in Net/Reimbursement. The amount identified in Net Item is the $25.00 USD ($25.00 CAD) dealer check issued to a customer. Record the check number in the Invoice Number field. Record the VIN on the check. Submit $20.00 USD ($25.00 CAD) administrative allowance in Net/Admin Allowance. Service Procedure Important: Dealers are to verify these three pieces of information prior to issuing a reimbursement check: • Original Owner Letter provided by General Motors. • Vehicle registration. • Driver’s license or state ID – verify that it matches the registration and owner letter. Issue the customer a reimbursement check in the amount of $25.00 USD ($25.00 CAD). Record the check number in the Invoice Number field and record the VIN on the check. Dealer Responsibility All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers’ possession and subject to this program must be held and inspected/repaired per the service procedure of this bulletin before customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealertraded, released to auction, used for demonstration, or any other purpose. All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within the CPOIS system, or once again be used in the CTP program. Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle, or ownership, through October 31, 2024. Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the involved vehicle listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Program followup cards should not be used for this purpose, since the customer may not as yet have received the notification letter. In summary, whenever a vehicle subject to this program enters your vehicle inventory or is in your facility for service through October 31, 2024, you must take the steps necessary to be sure the program correction has been made before selling or releasing the vehicle. Customer Satisfaction Program N222369960 Second Row USB Receptacle Missing Page 2 of 3 Dealer Reports – For USA For dealers with involved vehicles, a listing has been prepared and will be available through GM GlobalConnect Maxis Field Action Reports or sent directly to export dealers. The Inventory tab of the dealer reports will contain VINs that apply to this field action. This information is intended to assist dealers with the PROMPT COMPLETION of these vehicles. The Customer In-Service tab will contain customer names and addresses from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this field action may be a violation of law in several states. Customer Notification USA & Canada – General Motors will notify customers of this program on their vehicle (see copy of customer letter included with this bulletin). GM bulletins are intended for use by professional technicians, NOT a “do-it-yourselfer”. They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information. We Support Voluntary Technician Certification Customer Satisfaction Program N222369960 Second Row USB Receptacle Missing Page 3 of 3 October 2022 This notice applies to your vehicle, VIN: ________________________________ Dear General Motors Customer: We have learned that your 2022 model year Chevrolet Silverado or GMC Sierra was invoiced with a Second Row USB Receptacle that was not available at the time of vehicle purchase, which is listed as a standard feature in these vehicles. Your satisfaction with your Silverado or Sierra is very important to us, so we are announcing a program to correct this issue. What We Will Do: Your GM dealer will issue you a reimbursement check in the amount of $25.00 USD ($25.00 CAD). This service will be performed for you at no charge until October 31, 2024. What You Should Do: To limit any possible inconvenience, we recommend that you contact your dealer as soon as possible to begin the reimbursement process. Please provide this customer letter, your driver’s license or state ID, and vehicle registration to the dealer to receive your reimbursement check. If you have any questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below. For the hearing or speech impaired, please contact our Customer Assistance Center using the Telecommunication Relay Service by dialing 711 then providing the appropriate Customer Assistance Center number for your vehicle. Division Number Text Telephones (TTY) Chevrolet 1-800-222-1020 711 / 1-800-833-2438 GMC 1-800-462-8782 711 / 1-800-833-2438 Puerto Rico – English 1-866-467-9700 Puerto Rico – Español 1-866-467-9700 Virgin Islands 1-866-467-9700 We truly appreciate you taking the time to help us process the reimbursement check for your vehicle as we know your time is valuable. We want you to know that we will do our best, throughout your ownership experience, to ensure that your Silverado or Sierra vehicle provides you many miles of enjoyable driving. Neelie O’Connor Global Executive Director Customer Experience Operations N222369960 GLOBAL SAFETY FIELD INVESTIGATIONS DCS6301 URGENT – DISTRIBUTE IMMEDIATELY Date: October 5, 2022 Subject: N222369960 – Customer Satisfaction Program Second Row USB Receptacle Missing Models: 2022 Chevrolet Silverado 1500 New 2022 GMC Sierra 1500 New Equipped with 2 – USBs, Second Row Charge/Data (RPO UBI) To: All General Motors Dealers General Motors is releasing Customer Satisfaction Program N222369960 today. The total number of U.S. vehicles involved is approximately 5,135. Please see the attached bulletin for details. Customer Letter Mailing The customer letter mailing will begin on October 19, 2022. Global Warranty Management (GWM) The Required Field Action section on the Investigate Vehicle History (IVH) screen will be updated October 5, 2022. A list of vehicles in dealer inventory is attached to this message. END OF MESSAGE GLOBAL SAFETY FIELD INVESTIGATIONS

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