N222377890 Seat Height-Adjust Pivot Bolt May Be Loose – 2022-2023 Chevrolet Equinox & 2022 GMC Terrain

September 29, 2022 NHTSA CAMPAIGN NUMBER: 22V724000

Loose Bolt in Driver’s Seat Frame

A seat with a missing or loose bolt may not properly restrain the occupant in a crash, increasing the risk of injury.

 

NHTSA Campaign Number: 22V724

Manufacturer General MotorseBay logo, LLC

Components SEATS

Potential Number of Units Affected 7,571

 

Summary

General MotorseBay logo, LLC (GM) is recalling certain 2022-2023 ChevroleteBay logo Equinox and 2022 GMC Terrain vehicles. The driver’s seat may have a stripped or loose bolt at the seat frame height-adjust pivot.

 

Remedy

Dealers will inspect the driver’s seat and replace the seat cushion frame, if necessary, free of charge. Owner notification letters were mailed on November 4, 2022. Owners may contact ChevroleteBay logo customer service at 1-800-222-1020 or GMC customer service at 1-800-462-8782. GMC’s number for this recall is N222377890.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Vehicle has a Recall

 


Condition

General MotorseBay logo has decided that a defect which relates to motor vehicle safety exists in certain 2022 โ€“ 2023 model year ChevroleteBay logo Equinox and 2022 model year GMC Terrain vehicles equipped with power driver seats that are not equipped with memory function. The driver seats in these vehicles may have a stripped or loose bolt at the seat frame height-adjust pivot. If the seat frame height-adjust pivot bolt comes out of the pivot joint, the seat structure may have reduced ability to restrain the occupant in a crash, increasing the risk of injury.

 

Correction

Dealers will inspect driver seats and replace seat cushion frames if necessary.

 

Parts

QuantityPart NamePart No.
1Front Seat Cushion Frame13525388

 

Service Procedure

1. Adjust the driverโ€™s seat to the highest upward and most rearward position, as shown above.

 

2. Locate the four Front Seat Vertical Adjuster Bracket Bolts (1), shown above.

  • If all four bolts are in place, proceed to step 3.
  • If any of the four bolts are missing replace the Front Seat Cushion Frame. Refer to Front Seat Cushion Frame Replacement in SI. Proceed to step 6.

 

Note: The gap is considered good if the feeler gauge can fit as shown in the center image of the graphic above but cannot go in far enough to touch the shaft of the bolt. The feeler may touch the outside diameter of the bushing, as shown in the center image of the graphic above but should not pass between the head of the bolt and the bushing flange, touching the shaft of the bolt as shown in the right image of the graphic above.

3. On all four bolts, check the gap between the Front Seat Vertical Adjuster Bracket Bolts (1) and the Front Seat Cushion Frame Bushing (3) using a 0.25 mm (0.010 inch) feeler gauge (2) as shown above.

  • If the gap is less than 0.25 mm (0.010 Inch) on all four bolts, shown in the left and center image of the graphic above, proceed to step 5.
  • If the gap is 0.25 mm (0.010 Inch) or more on any of the four bolts, shown in the right image of the graphic above, proceed to step 4.

4. Inspect the failed bolts for cross threading.

  • If no cross threading is found, proceed to step 5.
  • If cross threading is found, replace the Front Seat Cushion Frame. Refer to Front Seat Cushion Frame Replacement in SI. Proceed to step 6.

Caution: Minimize torque over-shoot. Too high of torque can strip the threads of a good bolt.

5. Torque all four bolts to 39 Nm (20 lb ft).

  • If all four bolts achieve torque, proceed to step 6.
  • If any of the four bolts do not achieve torque, replace the Front Seat Cushion Frame. Refer to Front Seat Cushion Frame Replacement in SI. Proceed to step 6.

6. Return the seat to the original location.

 


Frequently Asked Questions (FAQs) for Safety Recall N222377890
Seat Height-Adjust Pivot Bolt May Be Loose 

 

These questions and answers are being provided to help GM dealers respond to inquiries from involved vehicle owners about the Safety Recall identified above.

 

Q1) Which vehicles are involved?

Certain 2022-2023 ChevroleteBay logo Equinox and 2022 GMC Terrain vehicles equipped with power driver seats that are not equipped with memory function.

 

Q2) What is the issue or condition?

The driver seats in these vehicles may have a stripped or loose bolt at the seat frame height-adjust pivot.

 

Q3) What symptoms may be experienced?  What warning signs may be associated with the issue or condition described?

Seats with this condition may exhibit squeaks, looseness, or rattles.

 

Q4) What is the remedy/repair?

Dealers will inspect driver seats and replace seat cushion frames if necessary.

 

Q5) What is the safety risk?  Is the vehicle safe to drive?

If the seat frame height-adjust pivot bolt comes out of the pivot joint, the seat structure may have reduced ability to restrain the occupant in a crash, increasing the risk of injury.

 

Q6) Does the customer have to pay for this remedy/repair?

No, this inspection/repair will be done at no cost to the customer.

 

Q7) Is the remedy/repair available now?

Yes, please see the attached bulletin for details.

 

Q8) What should customers do until recall repairs can be completed? Are there any special instructions?

If special instructions are provided, they will be included in the notification letters to customers.

 

Q9) How can customers check to see if their vehicle is involved in this field action?

Customers who own a vehicle involved in the field action will be notified by mail by General MotorseBay logo, but they may also check their Vehicle Identification Number (VIN) for field actions in GM Owner Center at https://my.gm.com/recalls or via NHTSAโ€™s website at https://vinrcl.safercar.gov/vin/.

 

Q10) If customers are concerned, can they get a rental car or courtesy transportation?

Courtesy transportation is available for customers whose vehicles are involved in this recall and are within the warranty coverage period for the warranty which is associated with this recall.  Please refer to Warranty Administration Bulletin #17-NA-073:  Field Action Courtesy Transportation Policy for further information.

 


Chronology :

During noise testing at GMโ€™s assembly plant on July 15, 2022, a driver seat frame height-adjust pivot bolt was found on the floor of the test vehicle. This issue was submitted to GMโ€™s Speak Up For Safety program that day.
On August 16, 2022, GM opened a formal investigation.

Inspections of vehicles at GM assembly plants and parts returned to the supplier identified stripped or loose pivot bolts in power seat frames produced by the supplier between June 30, 2022, and July 15, 2022. GMโ€™s field-data analysis identified no field incidents associated with this condition. GMโ€™s Safety Field Action Decision Authority (SFADA) decided to conduct a safety recall on September 22, 2022.

 


3 Affected Products

Vehicles

MAKEMODELYEAR
CHEVROLETeBay logoEQUINOX2022-2023
GMCTERRAIN2022

 


12 Associated Documents

Recall Acknowledgement

RCAK-22V724-7936.pdf 645.249KB

 


Defect Notice 573 Report

RCLRPT-22V724-6392.PDF 214.678KB

 


Manufacturer Notices(to Dealers,etc) – Dealer Message re N222377890 – Safety Recall Inspection Available: Seat Height-Adjust Pivot Bolt May Be Loose

RCMN-22V724-5351.pdf 102.529KB

 


Miscellaneous Document – Frequently Asked Questions (FAQs) for Safety Recall N222377890 Seat Height-Adjust Pivot Bolt May Be Loose

RMISC-22V724-1981.pdf 98.427KB

 


Safety Bulletin

RCSB-22V724-4838.pdf 361.539KB

 


Safety Bulletin

RCSB-22V724-7764.pdf 359.066KB

 


Manufacturer Notices(to Dealers,etc) – Dealer Message re REVISION: N222377890-01 – Safety Recall Seat Height-Adjust Pivot Bolt May Be Loose Customer Letter Added AND Revised Service Procedure

RCMN-22V724-3590.pdf 57.286KB

 


Miscellaneous Document – Frequently Asked Questions (FAQs) for Safety Recall N222377890 Seat Height-Adjust Pivot Bolt May Be Loose

RMISC-22V724-1044.pdf 98.26KB

 


ISSUED Owner Notification Letter(Part 577)

RCONL-22V724-6723.pdf 94.244KB

 


Recall Quarterly Report #1, 2022-4

RCLQRT-22V724-1254.PDF 211.141KB

 


Recall Quarterly Report #2, 2023-1

RCLQRT-22V724-7857.PDF 211.243KB

 


Recall Quarterly Report #3, 2023-2

RCLQRT-22V724-7921.PDF 211.331KB

 


Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=22V724&docType=RCL

 


 

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