N222364330 Loose Toe Link To Knuckle Bolt – 2022 Cadillac XT5, XT6, & GMC Acadia

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Product Safety Recall N222364330 Loose Toe Link To Knuckle Bolt Copyright 2022 General Motors. All Rights Reserved. Page 1 of 4 Release Date: July 2022 Revision: 01 Revision Description: This bulletin has been revised to include the customer letter. Please discard all previous copies of bulletin N222364330. Attention: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. All involved vehicles that are in dealer inventory must be held and not delivered to customers, dealer traded, or used for demonstration purposes until the repair contained in this bulletin has been performed on the vehicle. Make Model Model Year RPO Description From To Cadillac XT5 2022 2022 XT6 GMC Acadia Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs. Condition General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain 2022 model year Cadillac XT5, XT6, and GMC Acadia vehicles. A fastener in the left-rear suspension toe link in some of these vehicles may not have been fully tightened during suspension assembly. The affected toe links may be loose or become separated, resulting in misalignment of the left-rear wheel and increasing the risk of a crash. Correction Dealers will inspect the left side rear suspension and replace the subject fastener if it is loose or missing. Parts Quantity Part Name Part No. 1 Bolt – Rear Susp 11602672 It is estimated that only 824 involved vehicles will require parts replaced. Due to the small number of vehicles anticipated that will need this fix and the limited initial parts availability, dealers are encouraged not to order these parts for use as shelf stock. Reminder: Parts may be removed from Retail Inventory Management (RIM). Dealers should review the affected parts to confirm RIM managed status. Parts may have quantity limiters in effect. Warranty Information Labor Operation Description Labor Time Trans. Type Net Item 9106386 Inspect Bolt, Check Torque is to Spec. – No Further Action Required 0.3 ZFAT N/A 9106387 Replace Susp. Bolt (includes inspection) 0.5 Service Procedure 1. Remove the left rear wheel. Refer to Tire and Wheel Removal and Installation in SI. Product Safety Recall N222364330 Loose Toe Link To Knuckle Bolt Page 2 of 4 6100410 2. Locate the left rear adjust link to suspension knuckle bolt. Important: If the bolt rotates during the torque check, it must be replaced. 3. Using a calibrated torque wrench, verify the bolt torque is 115 Nm. Observe if the bolt rotates during the torque check. • If the fastener does not rotate during the torque check, no further action is required. Reinstall the left rear wheel. Refer to Tire and Wheel Removal and Installation in SI. • If the fastener does rotate during the torque check, proceed to step #4. 5169724 4. Replace the left adjust link to steering knuckle bolt (1). Refer to Adjust Link Replacement in SI. Dealer Responsibility – For USA & Export (USA States, Territories, and Possessions) It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the Product Safety Recall N222364330 Loose Toe Link To Knuckle Bolt Page 3 of 4 condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time. Dealer Responsibility – All All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers’ possession and subject to this recall must be held and inspected/repaired per the service procedure of this bulletin before customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration, or any other purpose. All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within the CPOIS system, or once again be used in the CTP program. Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward. Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter. In summary, whenever a vehicle subject to this field action enters your vehicle inventory you must take the steps necessary to ensure the program correction has been made before selling the vehicle. In addition, for vehicles entering your facility for service, you are required to ensure the customer is aware of the open field action and make every reasonable effort to implement the program correction as set forth in this bulletin prior to releasing the vehicle. Dealer Reports – For USA & Export For dealers with involved vehicles, a listing has been prepared and will be available through GM GlobalConnect Maxis Field Action Reports or sent directly to export dealers. The Inventory tab of the dealer reports will contain VINs that apply to this recall. This information is intended to assist dealers with the PROMPT COMPLETION of these vehicles. The Customer In-Service tab will contain customer names and addresses from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall may be a violation of law in several states. Courtesy Transportation – For USA & Canada Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the warranty coverage period. See General Motors Service Policies and Procedures Manual for courtesy transportation program details. Customer Notification USA & Canada – General Motors will notify customers of this recall on their vehicle (see copy of customer letter included with this bulletin). Export – Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the attached sample letter. GM bulletins are intended for use by professional technicians, NOT a “do-it-yourselfer”. They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information. We Support Voluntary Technician Certification Product Safety Recall N222364330 Loose Toe Link To Knuckle Bolt Page 4 of 4 IMPORTANT SAFETY RECALL July 2022 This notice applies to your vehicle, VIN: _____________________________________ Dear General Motors Customer: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain 2022 Cadillac XT5, XT6, and GMC Acadia vehicles. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products. IMPORTANT • Your vehicle is involved in GM safety recall N222364330. • Schedule an appointment with your GM dealer. • This service will be performed for you at no charge. Why is your vehicle being recalled? A fastener in the left-rear suspension toe link in some of these vehicles may not have been fully tightened during suspension assembly. The affected toe links may be loose or become separated, resulting in misalignment of the left-rear wheel and increasing the risk of a crash. What will we do? Your GM dealer will inspect the left side rear suspension and replace the subject fastener if it is loose or missing. This service will be performed for you at no charge. Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual inspection and service correction time of approximately 36 minutes. What should you do? You should contact your GM dealer to arrange a service appointment as soon as possible. Do you have questions? If you have any questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below. For the hearing or speech impaired, please contact our Customer Assistance Center using the Telecommunication Relay Service by dialing 711 then providing the appropriate Customer Assistance Center number for your vehicle. Division Number Text Telephones (TTY) Cadillac 1-800-333-4223 711 / 1-800-833-2438 GMC 1-800-462-8782 711 / 1-800-833-2438 Puerto Rico – English 1-866-467-9700 Puerto Rico – Español 1-866-467-9700 Virgin Islands 1-866-467-9700 If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to http://www.nhtsa.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 22V427. Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Regina A. Carto Vice President Global Product Safety and Systems GM Recall: N222364330

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IMPORTANT SAFETY RECALL July 2022 This notice applies to your vehicle, VIN: _____________________________________ Dear General Motors Customer: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain 2022 Cadillac XT5, XT6, and GMC Acadia vehicles. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products. IMPORTANT • Your vehicle is involved in GM safety recall N222364330. • Schedule an appointment with your GM dealer. • This service will be performed for you at no charge. Why is your vehicle being recalled? A fastener in the left-rear suspension toe link in some of these vehicles may not have been fully tightened during suspension assembly. The affected toe links may be loose or become separated, resulting in misalignment of the left-rear wheel and increasing the risk of a crash. What will we do? Your GM dealer will inspect the left side rear suspension and replace the subject fastener if it is loose or missing. This service will be performed for you at no charge. Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual inspection and service correction time of approximately 36 minutes. What should you do? You should contact your GM dealer to arrange a service appointment as soon as possible. Do you have questions? If you have any questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below. For the hearing or speech impaired, please contact our Customer Assistance Center using the Telecommunication Relay Service by dialing 711 then providing the appropriate Customer Assistance Center number for your vehicle. Division Number Text Telephones (TTY) Cadillac 1-800-333-4223 711 / 1-800-833-2438 GMC 1-800-462-8782 711 / 1-800-833-2438 Puerto Rico – English 1-866-467-9700 Puerto Rico – Español 1-866-467-9700 Virgin Islands 1-866-467-9700 If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to http://www.nhtsa.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 22V427. Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Regina A. Carto Vice President Global Product Safety and Systems GM Recall: N222364330

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GLOBAL SAFETY FIELD INVESTIGATIONS DCS6190 URGENT – DISTRIBUTE IMMEDIATELY Date: June 16, 2022 Subject: N222364330 – Safety Recall Loose Toe Link To Knuckle Bolt Models: 2022 Cadillac XT5 2022 Cadillac XT6 2022 GMC Acadia To: All General Motors Dealers General Motors is releasing Safety Recall N222364330 today. The total number of U.S. vehicles involved is approximately 736. Please see the attached bulletin for details. Question and Answer Document (Q&A) Attached to this message you will find a document that addresses the ten most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns. Customer Letter Mailing The customer letter mailing will begin in July, 2022. Global Warranty Management (GWM) The Required Field Action section on the Investigate Vehicle History (IVH) screen will be updated June 16, 2022. A list of involved vehicles in dealer new inventory is attached to this message. Please hold all warranty transactions until IVH has been updated. END OF MESSAGE GLOBAL SAFETY FIELD INVESTIGATIONS

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GLOBAL SAFETY FIELD INVESTIGATIONS DCS6210 URGENT – DISTRIBUTE IMMEDIATELY Date: July 8, 2022 Subject: REVISION: N222364330-01 – Safety Recall Loose Toe Link To Knuckle Bolt Customer Letter Added Models: 2022 Cadillac XT5 2022 Cadillac XT6 2022 GMC Acadia To: All General Motors Dealers Bulletin N222364330-01 has been revised to include a copy of the customer notification letter. Please discard all copies of bulletin N222364330. Customer Letter Mailing The customer letter mailing will begin mid-July, 2022. END OF MESSAGE GLOBAL SAFETY FIELD INVESTIGATIONS

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-427 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : General Motors, LLC Submission Date : JUN 16, 2022 NHTSA Recall No. : 22V-427 Manufacturer Recall No. : N222364330 Manufacturer Information : Manufacturer Name : General Motors, LLC Address : 29427 Louis Chevrolet Road MAIL CODE 480-210-2V WARREN MI 48093 Company phone : 586-596-1733 Population : Number of potentially involved : 736 Estimated percentage with defect : 2 % Vehicle Information : Vehicle 1 : 2022-2022 Cadillac XT5 Vehicle Type : Body Style : Power Train : NR Descriptive Information : Manufacturing records were used to determine the affected population. Vehicles with rear suspensions produced outside of the supplier’s suspect window are not included in this recall. There are 223 Cadillac XT5 vehicles included in this recall. Production Dates : DEC 18, 2021 – MAR 09, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2022-2022 Cadillac XT6 Vehicle Type : Body Style : Power Train : NR Descriptive Information : Manufacturing records were used to determine the affected population. Vehicles with rear suspensions produced outside of the supplier’s suspect window are not included in this recall. There are 159 Cadillac XT6 vehicles included in this recall. Production Dates : DEC 18, 2021 – MAR 07, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-427 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 3 : 2022-2022 GMC Acadia Vehicle Type : Body Style : Power Train : NR Descriptive Information : Manufacturing records were used to determine the affected population. Vehicles with rear suspensions produced outside of the supplier’s suspect window are not included in this recall. There are 354 GMC Acadia vehicles included in this recall. Production Dates : DEC 18, 2021 – MAR 09, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain 2022 model year Cadillac XT5, XT6, and GMC Acadia vehicles. A fastener in the left-rear suspension toe link in some of these vehicles may not have been fully tightened during suspension assembly. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : The affected toe links may be loose or become separated, resulting in misalignment of the left-rear wheel and increasing the risk of a crash. Description of the Cause : After an assembly process was moved to a new area, error proofing equipment was not initially set up properly, which allowed a window where the operator might miss tightening certain fasteners without the failure being flagged. Identification of Any Warning that can Occur : NR Involved Components : Component Name 1 : LINK ASM-RR SUSP UPR TRAILING Component Description : Rear Suspension Link Assembly Component Part Number : 84199653 Supplier Identification : Part 573 Safety Recall Report 22V-427 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Component Manufacturer Name : Comprehensive Logistics Inc Address : 715 Beechcroft Rd. Spring Hill Tennessee 37174 Country : United States Chronology : GM opened an investigation into the subject condition on March 15, 2022, after a quality engineer at GM’s Spring Hill assembly plant identified a Cadillac XT6 at the plant with a missing toe link-to-knuckle bolt in the vehicle’s left side rear suspension. While the supplier’s manufacturing records indicated that the bolt had been fully tightened, further investigation determined that the supplier’s error-proofing equipment had been improperly configured following a change in the assembly process. As a result—and under a specific set of circumstances—the tool operator could have failed to fully tighten the subject bolt without detection by the error-proofing equipment. GM’s investigator worked with GM’s assembly plant personnel to define the potentially affected population. Inspection of 271 suspect suspensions that had been contained at the plant identified six additional instances of loose fasteners. GM’s investigator’s review of field data, completed on June 6, 2022, identified no claims or complaints related to the subject condition. GM is also not aware of any associated accidents or injuries. On June 9, 2022, GM’s Safety Field Action Decision Authority (SFADA) decided to conduct a safety recall. Description of Remedy : Description of Remedy Program : Dealers will inspect the left side rear suspension and replace the subject fastener if it is loose or missing. Pursuant to 49 C.F.R. § 573.13(d)(1), all covered vehicles are under warranty, so reimbursement is not offered. How Remedy Component Differs from Recalled Component : The remedy component will be torqued to specification. Identify How/When Recall Condition was Corrected in Production : Containment efforts were initiated on March 9, 2022. Vehicles produced after this date were built with rear suspensions produced outside of the supplier’s suspect window or were inspected and addressed prior to shipment. Error proofing procedures were corrected by the supplier on March 23, 2022. Recall Schedule : Description of Recall Schedule : Dealers will be notified on June 16, 2022. GM estimates owner notification will begin on August 1, 2022. Part 573 Safety Recall Report 22V-427 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Planned Dealer Notification Date : JUN 16, 2022 – JUN 16, 2022 Planned Owner Notification Date : AUG 01, 2022 – AUG 01, 2022 * NR – Not Reported

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