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June 10, 2021 NHTSA CAMPAIGN NUMBER: 21V440000

Emergency Jack can Fracture While in Use

A fractured jack can cause the vehicle to collapse, increasing the risk of injury.

NHTSA Campaign Number: 21V440

Manufacturer General Motors, LLC

Components EQUIPMENT

Potential Number of Units Affected 135,400

Summary

General Motors, LLC. (GM) is recalling certain 2020-2022 Buick Encore GX and 2021-2022 Chevrolet Trailblazer vehicles. The emergency jack, if not positioned as directed in the vehicle owner’s manual, can fracture while in use.

Remedy

Dealers will replace the jack, free of charge. Interim owner notification letters informing owner of the safety risk are expected to be mailed July 26, 2021. A second notice will be mailed once remedy parts become available. Owners may contact Buick customer service at 1-800-521-7300 or Chevrolet customer service at 1-800-222-1020. GM’s number for this recall is A212335470.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Check if your Vehicle has a Recall

Condition

General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2020 – 2022 model year Buick Encore GX and 2021 – 2022 model year Chevrolet Trailblazer vehicles.
These vehicles are equipped with an emergency jack that, if not positioned as directed in the vehicle owner’s manual, could fracture and fail to support the vehicle. If the jack fractures while under load, the vehicle could collapse, potentially injuring people near or under the vehicle.

Correction

Dealers will replace the recalled jack with a jack with a different design.

Parts

Quantity	Part Name	Part No.
1	Jack	60005847
1	Jack (Europe only)	60005848

Frequently Asked Questions (FAQs) for Safety Recall A212335471
Mispositioned Emergency Jack May Not Support Vehicle

These questions and answers are being provided to help GM dealers respond to inquiries from involved vehicle owners about the Safety recall identified above.

Q1)Which vehicles are involved?

Certain 2020-2022 model year Buick Encore GX and 2021-2022 model year Chevrolet Trailblazer vehicles in Rhode Island.

Q2)What is the issue or condition?

These vehicles are equipped with an emergency jack that, if not positioned as directed in the vehicle owner’s manual, could fracture and fail to support the vehicle.

Q3) What symptoms may be experienced? What warning signs may be associated with the issue or condition described?

If the jack fractures while under load, the jack could collapse, potentially injuring people near or under the vehicle.

Q4) What is the remedy/repair?

Dealers will replace the recalled jack with a jack with a different design.

Q5) What is the safety risk? Is the vehicle safe to drive?

If the jack fractures while under load, the vehicle could collapse, potentially injuring people near or under the vehicle.

Q6) Does the customer have to pay for this remedy/repair?

No, this inspection/repair will be done at no cost to the customer.

Q7) Is the remedy/repair available now?

Yes, dealers can begin repairing vehicles.

Q8) What should customers do until recall repairs can be completed? Are there any special instructions?

If a need arises requiring the use of the emergency jack, do not use the jack until the recall is completed. Instead, GM recommends owners contact the Chevrolet Roadside Assistance Center at 1-800-243-8872 or the Buick Roadside Assistance Center at 1800-252-1112.

Q9) How can customers check to see if their vehicle is involved in this field action?

Customers who own a vehicle involved in the field action will be notified by mail by General Motors, but they may also check their Vehicle Identification Number (VIN) for field actions in GM Owner Center at https://my.gm.com/recalls or via NHTSA’s website at https://vinrcl.safercar.gov/vin/.

Q10) If customers are concerned, can they get a rental car or courtesy transportation?

Courtesy transportation is available for customers whose vehicles are involved in this recall and are within the warranty coverage period for the warranty which is associated with this recall. Please refer to Warranty Administration Bulletin #17-NA-073: Field Action Courtesy Transportation Policy for further information.

SEOCONTENT-START

Product Safety Recall
A212335471 Mispositioned Emergency Jack May Not Support
Vehicle
Copyright 2021 General Motors eBay . All Rights Reserved. Page 1 of 6
Release Date:
January 2022
Revision:
01
Revision Description:
This bulletin has been revised to include the customer letter. Please discard all previous copies of bulletin A212335471.
Attention:
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
Vehicles involved in this recall in the state of Rhode Island and the Russian Federation were placed on stop delivery June 10, 2021 under A212335471. Once the service procedure has been completed, the vehicle is released from stop delivery and the vehicle can be delivered to the customer.
All involved vehicles that are in dealer inventory must be held and not delivered to customers, dealer traded, or used for demonstration purposes until the repair contained in this bulletin has been performed on the vehicle.
Make
Model
Model Year
RPO
Description
From
To
Buick eBay
Encore GX
2020
2022
Chevrolet
Trailblazer
2021
2022
Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs.
Condition
General Motors eBay has decided that a defect which relates to motor vehicle safety exists in certain 2020 – 2022 model year Buick eBay Encore GX and 2021 – 2022 model year Chevrolet Trailblazer vehicles.
These vehicles are equipped with an emergency jack that, if not positioned as directed in the vehicle owner’s manual, could fracture and fail to support the vehicle. If the jack fractures while under load, the vehicle could collapse, potentially injuring people near or under the vehicle.
Correction
Dealers will replace the recalled jack with a jack with a different design.
Parts
Quantity
Part Name
Part No.
1
Jack
60005847
1
Jack (Europe only)
60005848
Parts Pre-Ship Information – For USA Only
An initial supply of jacks will be pre-shipped to involved dealers of record. This pre-shipment is scheduled to begin the week of June 28, 2021 and will be approximately 100% of each dealer’s involved vehicles. Pre-shipped parts will be charged to dealer’s open parts account. Additional parts, if required, should be obtained from GMCCA.
Due to the small number of vehicles involved and due to limited initial parts availability, dealers are encouraged not to order recall parts for use as shelf stock.
Reminder: Parts may be removed from Retail Inventory Management (RIM). Dealers should review the affected parts to confirm RIM managed status. Parts may have quantity limiters in effect.
Warranty Information
Labor Operation
Description
Labor Time
Trans. Type
Net Item
9105835
Jack Replacement
0.2
ZFAT
N/A
9105593
Floor Plan Reimbursement – NEW INVENTORY ONLY
N/A
*
9105594
Working Capital Assistance Program Reimbursement – USED INVENTORY ONLY
**
Floor Plan Reimbursement – NEW INVENTORY ONLY
* USA Only – For vehicles eligible for floor plan reimbursement, the amount should be submitted in Net Item/Miscellaneous. This amount should represent the product of the vehicle’s average daily interest rate (see table below) multiplied by the actual number of days the vehicle was in dealer inventory and not available for sale. This reimbursement is limited to the number of days from the date of the stop delivery message June 10, 2021 to the date the repair is completed, and the vehicle is ready for sale (not to exceed 20 days):
Product Safety Recall
A212335471 Mispositioned Emergency Jack May Not Support
Vehicle
Page 2 of 6
Vehicle
Floor Plan Reimbursement Amount
USA
2020 Buick eBay Encore GX
$3.42
2021 Buick eBay Encore GX
$3.39
2021 Chevrolet Trailblazer
$3.15
Working Capital Assistance Program (WCAP) Reimbursement – USED INVENTORY ONLY
Note: USA Only – To avoid having to “H” route the WCAP transaction for approval, it must be submitted prior to the repair transaction.
Important: The WCAP ZSET transaction labor code, 9800073, provided in the dealer message sent on June 27, 2021, must have been submitted prior to the submittal of the ZFAT transaction labor code or the claim will reject.
** USA Dealers Only – For vehicles eligible under the Working Capital Assistance Program, the amount should be submitted in Net Item/Miscellaneous. This amount has been calculated to a daily value for the days that the vehicle was in used dealer inventory and not available for sale. This reimbursement is limited to the number of days from the date of the stop sale/stop delivery order June 10, 2021 to the date the inspection or repair closed the recall bulletin (not to exceed 20 days).
Vehicle
Working Capital Assistance Reimbursement Amount
USA
2020 Buick eBay Encore GX
$8.08
2021 Buick eBay Encore GX
$8.62
2021 Chevrolet Trailblazer
$9.74
Service Procedure
1. Remove the Load Floor Stowage Compartment Cover. Refer to Load Floor Stowage Compartment Cover Replacement in SI.
5861200
Product Safety Recall
A212335471 Mispositioned Emergency Jack May Not Support
Vehicle
Page 3 of 6
5862952
2. Locate the plastic jack, both styles are shown above.
• The jack will be on the left-hand side of the vehicle, towards the front of the stowage compartment if the vehicle is equipped with a subwoofer.
• If the vehicle is NOT equipped with a subwoofer, remove the spare tire to access the jack.
3. Remove the plastic jack and replace it with a steel jack, as shown.
• Scrap the plastic jack.
4. Replace the spare tire if it was removed.
5. Replace the Load Floor Stowage Compartment Cover. Refer to Load Floor Stowage Compartment Cover Replacement in SI.
Dealer Responsibility – For USA & Export (USA States, Territories, and Possessions)
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time.
Product Safety Recall
A212335471 Mispositioned Emergency Jack May Not Support
Vehicle
Page 4 of 6
Dealer Responsibility – All
All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers’ possession and subject to this recall must be held and inspected/repaired per the service procedure of this bulletin before customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration, or any other purpose.
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within the CPOIS system, or once again be used in the CTP program.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter. In summary, whenever a vehicle subject to this field action enters your vehicle inventory you must take the steps necessary to ensure the program correction has been made before selling the vehicle. In addition, for vehicles entering your facility for service, you are required to ensure the customer is aware of the open field action and make every reasonable effort to implement the program correction as set forth in this bulletin prior to releasing the vehicle.
Dealer Reports
For dealers with involved vehicles, a listing has been prepared and will be available through GM GlobalConnect Maxis Field Action Reports or sent directly to export dealers. The Inventory tab of the dealer reports will contain VINs that apply to this recall. This information is intended to assist dealers with the PROMPT COMPLETION of these vehicles. The Customer In-Service tab will contain customer names and addresses from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall may be a violation of law in several states.
Courtesy Transportation – For USA & Canada
Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the warranty coverage period. See General Motors eBay Service Policies and Procedures Manual for courtesy transportation program details.
Customer Notification
USA – General Motors eBay will notify customers of this recall on their vehicle.
Export – Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act.
GM bulletins are intended for use by professional technicians, NOT a “do-it-yourselfer”. They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.
We Support Voluntary Technician Certification
Product Safety Recall
A212335471 Mispositioned Emergency Jack May Not Support
Vehicle
Page 5 of 6
IMPORTANT SAFETY RECALL
July 2021
This notice applies to your vehicle, VIN: _____________________________________
Dear General Motors eBay Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Previously, you were notified that your 2020-2022 model year Buick eBay Encore GX or 2021-2022 model year Chevrolet Trailblazer vehicle was involved in GM recall A212335471. This letter is to inform you that parts are now available to repair your vehicle.
General Motors eBay has decided that a defect, which relates to motor vehicle safety, exists in certain 2020-2022 model year Buick eBay Encore GX and 2021-2022 model year Chevrolet Trailblazer vehicles. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products.
IMPORTANT
• Your vehicle is involved in GM safety recall A212335471.
• Schedule an appointment with your GM dealer.
• This service will be performed for you at no charge.
Why is your vehicle being recalled?
These vehicles are equipped with an emergency jack that, if not positioned as directed in the vehicle owner’s manual, could fracture and fail to support the vehicle. If the jack fractures while under load, the vehicle could collapse, potentially injuring people near or under the vehicle.
What will we do?
Your GM dealer will replace the recalled jack with a jack with a different design. This service will be performed for you at no charge. Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual inspection and service correction or service correction time of approximately 15 minutes.
What should you do?
You should contact your GM dealer to arrange a service appointment as soon as possible.
Do you have questions?
If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below.
Division
Number
Text Telephones (TTY)
Buick eBay
1-866-608-8080
1-800-832-8425
Chevrolet
1-800-630-2438
1-800-833-2438
Puerto Rico – English
1-800-496-9992
Puerto Rico – Español
1-800-496-9993
Virgin Islands
1-800-496-9994
If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to https://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 21V440.
Product Safety Recall
A212335471 Mispositioned Emergency Jack May Not Support
Vehicle
Page 6 of 6
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Regina A. Carto
Vice President
Global Product Safety and Systems
GM Recall: A212335471

********************************************************************************************************

This is a representative letter. Customer letters are personalized and list specific model, model year and VIN.
IMPORTANT SAFETY RECALL
July 2021
This notice applies to your vehicle, VIN: __________________________________
Dear General Motors eBay Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Previously, you were notified that your 2020 – 2022 model year Buick eBay Encore GX or Chevrolet Trailblazer was involved in GM recall A212335471. This letter is to inform you that parts are now available to repair your vehicle.
General Motors eBay has decided that a defect which relates to motor vehicle safety exists in certain 2020 – 2022 model year Buick eBay Encore GX and Chevrolet Trailblazer vehicles. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products.
IMPORTANT
• Your vehicle is involved in GM recall A212335471.
• Schedule an appointment with your GM dealer.
• This service will be performed for you at no charge.
Why is your vehicle being recalled?
These vehicles are equipped with an emergency jack that, if not positioned as directed in the vehicle owner’s manual, could fracture and fail to support the vehicle. If the jack fractures while under load, the vehicle could collapse, potentially injuring people near or under the vehicle.
What will we do?
Your GM dealer will replace the recalled jack with a jack with a different design. This service will be performed for you at no charge. Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual inspection and service correction or service correction time of approximately 15 minutes.
What should you do?
You should contact your GM dealer to arrange a service appointment as soon as possible.
Do you have questions?
If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below.
Division
Number
Text Telephones (TTY)
Buick eBay
1-866-608-8080
1-800-832-8425
Chevrolet
1-800-630-2438
1-800-833-2438
Puerto Rico – English
1-800-496-9992
Puerto Rico – Español
1-800-496-9993
Virgin Islands
1-800-496-9994
If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to https://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 21V440.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Regina Carto
Vice President
Global Vehicle Safety and Systems
GM Recall A212335471

********************************************************************************************************

GLOBAL SAFETY FIELD INVESTIGATIONS
DCS6021
URGENT – DISTRIBUTE IMMEDIATELY
Date: January 5, 2022
Subject: REVISION – A212335471-01 – Safety
Mispositioned Emergency Jack May Not Support Vehicle
Customer Letter Added
Models: 2020 – 2022 Buick eBay Encore GX,
2021 – 2022 Chevrolet Trailblazer
To: Select General Motors eBay Dealers
BAC: 115082
119112
224125
240868
267283
287484
291114
297074
Bulletin A212335471 has been revised to include a copy of the customer notification letter. Please discard all copies of bulletin A212335471.
Customer Letter Mailing
The customer letter mailing began 07/30/21.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS

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A212335471 – Safety Recall – Mispositioned Emergency Jack May Not Support Vehicle (Rhode Island Only
GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5492
URGENT – DISTRIBUTE IMMEDIATELY
Date: June 29, 2021
Subject: A212335471 – Safety Recall
Mispositioned Emergency Jack May Not Support Vehicle
(Rhode Island Only)
Models: 2020 – 2022 Buick eBay Encore GX,
2021 – 2022 Chevrolet Trailblazer
To: Select General Motors eBay Dealers
BAC: 115082
119112
224125
240868
267283
287484
291114
297074
General Motors eBay is releasing Safety Recall A212335471 today. The total number of U.S. vehicles involved is approximately 105. Please see the attached bulletin for details.
Vehicles involved in this recall were placed on stop delivery June 10, 2021. Once the service procedure contained in the bulletin has been performed on the vehicle, the vehicle is released from stop delivery and the vehicle can be delivered to the customer.
Question and Answer Document (Q&A)
Attached to this message you will find a document that addresses the ten most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns.
Working Capital Assistance Program (WCAP) Eligibility
Vehicles which were in dealer inventory at the time of this bulletin release were eligible for WCA. Please refer to the attached bulletin and GlobalConnect Message GCUS-9-9188 for additional information.
Customer Letter Mailing
The customer letter mailing will begin mid-July 2021.
Global Warranty Management (GWM)
The Required Field Action section on the Investigate Vehicle History (IVH) screen will be updated June 29, 2021. A list of involved vehicles in dealer new inventory is attached to this message. Please hold all warranty transactions until IVH has been updated.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS

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GM CUSTOMER CARE AND AFTERSALES
DCS5486
URGENT – DISTRIBUTE IMMEDIATELY
Date: June 27, 2021
Subject: A212335471 – Safety Recall
WCAP for Mispositioned Emergency Jack May Not Support Vehicle
Application for Used Vehicle Working Capital Assistance Program (WCAP)
Models: 2020 – 2022 Buick eBay Encore GX
2021 – 2022 Chevrolet Trailblazer
To: All General Motors eBay Dealers
On June 10, 2021, GM sent to all GM dealers GlobalConnect Message GCUS-3-2206 regarding safety recall A212335471.
The required repair to complete this recall is not yet available. Until further instructions are received, the involved vehicles that are in dealers’ possession (new or used vehicle inventory, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc.) must be held and cannot be delivered to customers, dealer-traded, released to auction, used for demonstration purposes or put to any other use.
This message is to inform dealers who have involved vehicles in their inventory that they can now apply for the used vehicle Working Capital Assistance Program (“WCAP”) for safety recall A212335471.
Before proceeding with the application process described below, dealers must verify vehicle eligibility based on the program terms and guidelines that were provided in GM GlobalConnect Message GCUS-9-10968 dated March 10, 2021. Applications submitted on ineligible vehicles are subject to chargeback of any incentives paid to the dealer under the WCAP. Because compensation and tracking require visibility into dealers’ inventory, dealers must also have agreed to a Dealer Data Share agreement with GM in order to receive any compensation under this program.
To apply for the WCAP for safety recall A212335471, dealers must access the GM Global Warranty Management (GWM) system and submit a “ZSET” warranty transaction using the labor code provided below for each eligible vehicle. This zero dollar special transaction type is the dealer’s application for compensation and constitutes a representation from the dealer that the vehicle is eligible for WCAP assistance.
Note: Acceptance of the warranty transaction does not ensure vehicle eligibility or guarantee the provision of any assistance as defined by program terms and guidelines.
Labor Code
Description
Labor Time
Trans Code
9800073
Working Capital Assistance for Safety Recall A212335471
N/A
ZSET
To be eligible for the WCAP, a vehicle must be in dealer inventory at the time the related field action bulletin is released. If a vehicle has been delivered, wholesaled or otherwise disposed of prior to release of the bulletin, the vehicle is not eligible for assistance. Additionally, recalled vehicles taken in on trade may be eligible for assistance if the dealer immediately reports the vehicle in used vehicle inventory via its Dealer Management System (DMS) and makes application through the GWM system.
To ensure that GM is receiving daily inventory information, which is necessary to process payments and make eligibility determinations under the WCAP, the dealer’s vehicles must be properly identified in the dealership’s DMS. A daily feed of this information is provided to GM through the Dealer Data Share (DDS) agreement.
Beginning with the 1st quarter of 2019, all WCAP payments will be facilitated through the Global Warranty Management (GWM) system. For each eligible vehicle, a qualifying dealer will submit for WCAP vehicle enrollment with a “ZSET” transaction type and for reimbursement with a “ZFAT” transaction type both through the GWM system. If approved, a WCAP credit for that vehicle will be issued through the GWM system similar to any other warranty credit. WCAP submission instructions and the required labor code will also be provided in the appropriate field action bulletin. Each WCAP transaction being credited will be clearly identified on the dealer’s daily credit memo.
In order to receive payment, a dealer must have timely reported the vehicle in used vehicle inventory, retained the vehicle until the related field action bulletin is released, and properly applied for the WCAP payment. The vehicle must also be otherwise eligible under WCAP rules and guidelines.
GM reserves the right to amend, modify, terminate, or cancel this program at any time in its sole discretion.
END OF MESSAGE GM CUSTOMER CARE AND AFTERSALES

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GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5823
URGENT – DISTRIBUTE IMMEDIATELY
Date: June 10, 2021
Subject: Attention: Rhode Island General Motors eBay Dealers Only
Stop Delivery Order for Upcoming Safety Recall
A212335471 – Mispositioned Emergency Jack May Not Support Vehicle
New and Used Dealer Inventory Only
Models: 2020 – 2022 Buick eBay Encore GX,
2021 – 2022 Chevrolet Trailblazer
To: All General Motors eBay Dealers in Rhode Island only
STOP DELIVERY ORDER
Effective immediately, stop the delivery of certain 2020 – 2022 model year Buick eBay Encore GX and 2021 – 2022 model year Chevrolet Trailblazer vehicles in new and used vehicle inventory in the state of Rhode Island. General Motors eBay has notified the National Highway Traffic Safety Administration (NHTSA) about an upcoming safety recall that involves these vehicles.
Certain 2020 – 2022 model year Buick eBay Encore GX and 2021 – 2022 model year Chevrolet Trailblazer vehicles are equipped with an emergency spare tire jack that must be replaced with a spare tire jack of a new design.
GM does not have sufficient inventory of replacement jacks at this time and will communicate to dealers at a later date when sufficient inventory is obtained.
Until further instructions are received, new and used vehicles in Rhode Island that are in dealers’ possession must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration purposes or any other dealer use.
The Investigate Vehicle History (IVH) screen in the Global Warranty Management (GWM) system will be updated for this upcoming safety recall on or before June 11, 2021. This action has been taken to assist dealers with determining which vehicles are involved so they can properly respond to customer inquiries.
A list of involved vehicles that have been identified as being in dealer new vehicle inventory is attached to this message. It is sorted by dealer Business Associate Code (BAC) for easy reference. Your dealership’s BAC will not be listed if none of the involved vehicles are currently in your new vehicle inventory.
GM will communicate to affected dealers when parts become available.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS

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GLOBAL SAFETY FIELD INVESTIGATIONS DCS5489 URGENT – DISTRIBUTE IMMEDIATELY Date: June 28, 2021 Subject: A212335471 – Safety Recall WCAP for Mispositioned Emergency Jack May Not Support Vehicle Application for Used Vehicle Working Capital Assistance Program (WCAP) – UPDATE – Applicable for Vehicles in Rhode Island Only Models: 2020 – 2022 Buick eBay Encore GX 2021 – 2022 Chevrolet Trailblazer To: All General Motors eBay Dealers On June 27, 2021, GM sent to all GM dealers GlobalConnect Message GCUS-3-2222 advising them that they may apply for Used Vehicle Working Capital Assistance (WCAP). This only pertains to vehicles located in the state of Rhode Island. Below is the original message that was sent. We apologize for any inconvenience this may have caused. On June 10, 2021, GM sent to all GM dealers GlobalConnect Message GCUS-3-2206 regarding safety recall A212335471. The required repair to complete this recall is not yet available. Until further instructions are received, the involved vehicles that are in dealers’ possession (new or used vehicle inventory, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc.) must be held and cannot be delivered to customers, dealer-traded, released to auction, used for demonstration purposes or put to any other use. This message is to inform dealers who have involved vehicles in their inventory that they can now apply for the used vehicle Working Capital Assistance Program (“WCAP”) for safety recall A212335471. Before proceeding with the application process described below, dealers must verify vehicle eligibility based on the program terms and guidelines that were provided in GM GlobalConnect Message GCUS-9-10968 dated March 10, 2021. Applications submitted on ineligible vehicles are subject to chargeback of any incentives paid to the dealer under the WCAP. Because compensation and tracking require visibility into dealers’ inventory, dealers must also have agreed to a Dealer Data Share agreement with GM in order to receive any compensation under this program. To apply for the WCAP for safety recall A212335471, dealers must access the GM Global Warranty Management (GWM) system and submit a “ZSET” warranty transaction using the labor code provided below for each eligible vehicle. This zero dollar special transaction type is the dealer’s application for compensation and constitutes a representation from the dealer that the vehicle is eligible for WCAP assistance. Note: Acceptance of the warranty transaction does not ensure vehicle eligibility or guarantee the provision of any assistance as defined by program terms and guidelines.
Labor Code Description Labor Time Trans Code 9800073 Working Capital Assistance for Safety Recall A212335471 N/A ZSET To be eligible for the WCAP, a vehicle must be in dealer inventory at the time the related field action bulletin is released. If a vehicle has been delivered, wholesaled or otherwise disposed of prior to release of the bulletin, the vehicle is not eligible for assistance. Additionally, recalled vehicles taken in on trade may be eligible for assistance if the dealer immediately reports the vehicle in used vehicle inventory via its Dealer Management System (DMS) and makes application through the GWM system. To ensure that GM is receiving daily inventory information, which is necessary to process payments and make eligibility determinations under the WCAP, the dealer’s vehicles must be properly identified in the dealership’s DMS. A daily feed of this information is provided to GM through the Dealer Data Share (DDS) agreement. Beginning with the 1st quarter of 2019, all WCAP payments will be facilitated through the Global Warranty Management (GWM) system. For each eligible vehicle, a qualifying dealer will submit for WCAP vehicle enrollment with a “ZSET” transaction type and for reimbursement with a “ZFAT” transaction type both through the GWM system. If approved, a WCAP credit for that vehicle will be issued through the GWM system similar to any other warranty credit. WCAP submission instructions and the required labor code will also be provided in the appropriate field action bulletin. Each WCAP transaction being credited will be clearly identified on the dealer’s daily credit memo. In order to receive payment, a dealer must have timely reported the vehicle in used vehicle inventory, retained the vehicle until the related field action bulletin is released, and properly applied for the WCAP payment. The vehicle must also be otherwise eligible under WCAP rules and guidelines. GM reserves the right to amend, modify, terminate, or cancel this program at any time in its sole discretion. END OF MESSAGE GLOBAL SAFETY FIELD INVESTIGATIONS

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SEOCONTENT-END

5 Affected Products

Vehicles

24 Associated Documents

ISSUED Interim Owner Notification Letter(Part 577)

RIONL-21V440-2128.pdf 96.311KB

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MAKE	MODEL	YEAR
BUICK	ENCORE GX	2020-2022
CHEVROLET	TRAILBLAZER	2021-2022

Summary

Remedy

Notes

Latest Recalls Documents

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