Product Safety Recall N212345450 Accessory Floor Liner May Cause Unintended Acceleration – 2017-2021 Chevrolet Bolt

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GLOBAL SAFETY FIELD INVESTIGATIONS DCS5965 URGENT – DISTRIBUTE IMMEDIATELY Date: October 14, 2021 Subject: Upcoming Equipment Safety Recall N212345450 Accessory Floor Liner May Cause Unintended Acceleration Models: 2017 – 2021 Chevrolet Bolt EV All-Weather Floor Liner To: All General Motors Dealers General Motors has notified the National Highway Traffic Safety Administration (NHTSA) about an upcoming equipment safety recall that involves an optional accessory driver all-weather floor liner designed and intended for use in 2017 – 2021 model year Chevrolet Bolt EV vehicles. The GM recall number is N212345450. It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification until the defect is remedied. A defect, which relates to motor vehicle safety, exists in certain front driver all-weather floor liners sold as an optional accessory for 2017 – 2021 model year Chevrolet Bolt EV vehicles. In certain vehicles, the driver may be able to push a properly secured liner forward until it can contact or entrap the accelerator pedal when the accelerator pedal is fully depressed. If the liner contacts and entraps the accelerator pedal while driving, it can cause unintended acceleration, increasing the risk of a crash. If this occurs, the driver can apply the vehicle’s service brake, which will engage the vehicle’s brake-override system and stop the vehicle. The driver may notice contact between the liner and the accelerator pedal. Owners should remove the recalled liner from the vehicle until replacement parts are available and retain the recalled liner. When replacement parts are available, owners will receive a letter advising them to visit a GM dealership to swap the recalled floor liner with a replacement liner. Replacement liners are not currently available, but when replacement liners are available, dealers are to replace the accessory floor liner in affected vehicles. Until further instructions are received, involved liners that are in dealers’ possession (new or used vehicle inventory, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc.) must be held and not delivered to customers, and vehicles containing recalled liners must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration purposes or any other dealer use. The Investigate Vehicle History (IVH) screen in the Global Warranty Management (GWM) system has been updated for this upcoming recall on October 14, 2021. This action has been taken to assist dealers with determining which vehicles may have been sold recalled liners so they can properly respond to customer inquiries. Question and Answer Document (Q&A) Attached to this message you will find a document that addresses the ten most likely questions customers may have regarding this Equipment Recall. Please use this information as an aid to confidently answer customer concerns. Dealers will be advised when the recall bulletin is released. Until the recall bulletin is released, the IVH screen in GWM will display “N/A” under Release Date and “Incomplete – Remedy not yet available” under Status. This means the required repair is not yet available and dealers should not attempt to perform any repairs. END OF MESSAGE GLOBAL SAFETY FIELD INVESTIGATIONS ************************************************************************************************ This is a representative letter. Customer letters are personalized and list specific model, model year and VIN. IMPORTANT SAFETY RECALL November 2021 This notice applies to your vehicle, VIN: __________________________________ Dear General Motors Customer: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain front driver all-weather floor liners sold as an optional accessory for 2017 – 2021 model year Chevrolet Bolt EV vehicles. As a result, GM is conducting an equipment safety recall. Our records indicate that your 2017 – 2021 model year Chevrolet Bolt EV vehicle may have been sold with a recalled driver’s side floor liner. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products. IMPORTANT • Your vehicle is involved in GM safety recall N212345450. • Parts are not currently available to replace the driver’s side accessory floor liner in your vehicle. • Please remove the accessory floor liner from your vehicle. The production floormat that was delivered with your vehicle can be used in its place until a replacement liner is available. • Do not discard the accessory liner. You will need to bring the accessory liner with you to your service appointment to exchange it for a replacement. Why is your vehicle being recalled? In certain vehicles, the driver may be able to push a properly secured liner forward until it can contact or entrap the accelerator pedal when the accelerator pedal is fully depressed. The driver may notice contact between the liner and the accelerator pedal. If the liner contacts and entraps the accelerator pedal while driving, it can cause unintended acceleration, increasing the risk of a crash. If this occurs, the driver can apply the vehicle’s service brake, which will engage the vehicle’s brake-override system and stop the vehicle. What will we do? Parts to repair your vehicle are not currently available, but when parts are available, your GM dealer will exchange your existing accessory floor liner for a redesigned accessory floor liner. This service will be performed for you at no charge. We are working as quickly as possible to correct this condition. When parts are available, we will send you another letter asking you to take your vehicle to your GM dealer to have your vehicle serviced. You can also check the status of this recall at: https://my.gm.com/recalls. If you have already paid for repairs for this condition, you may submit those charges using the reimbursement request form that will be provided with the next letter. Owners should not use the driver’s side accessory floor liner. In its place, until the recall is completed on your vehicle, the production floormat which was delivered with your vehicle can be used. You will need to bring the accessory liner with you to your service appointment. Do you have questions? If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below. Division Number Text Telephones (TTY) Chevrolet 1-800-630-2438 1-800-833-2438 Puerto Rico – English 1-800-496-9992 Puerto Rico – Español 1-800-496-9993 Virgin Islands 1-800-496-9994 If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to https://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 21E089. Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Regina Carto Vice President Global Vehicle Safety and Systems GM Recall: N212345450 ************************************************************************************************************** Product Safety Recall N212345450 Accessory Floor Liner May Cause Unintended Acceleration Copyright 2021 General Motors. All Rights Reserved. Page 1 of 6 Release Date: December 2021 Revision: 00 Attention: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. Vehicles involved in this recall were placed on stop delivery October 14, 2021. Once the service procedure contained in this bulletin has been performed on the vehicle, the vehicle is released from stop delivery and the vehicle can be delivered to the customer. All involved vehicles that are in dealer inventory must be held and not delivered to customers, dealer traded, or used for demonstration purposes until the repair contained in this bulletin has been performed on the vehicle. Various vehicles may have had a suspect part sold over the counter (part number 42686568); a search of General Motors sales records has identified the following of 2 categories of sales: 1. GM sales records that contain a VIN. These identified VINs will be available on the Investigate Vehicle History (IVH) screen in GM Global Warranty Management (GWM) system. GM will contact these customers. 2. Dealer sales records by VIN and/or customer address. Dealers are to search their part sales records for part number 42686568 to determine the name and address of the purchaser. If the purchaser is a body shop, independent repair shop, etc., dealers are to contact the repair facility and obtain the owner’s name and address and send the owner a copy of the letter. The VIN will not appear in IVH. For US dealers only: For dealers with involved vehicles that can be identified by VIN, a listing with the involved vehicles containing the complete VIN, customer name, and address information has been prepared and will be provided to US dealers through GM GlobalConnect Recall Reports. Dealers will not have a report available if they have no involved vehicles currently assigned. The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete the recall. Make Model Model Year RPO Description From To Chevrolet Bolt EV 2017 2021 Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs. Condition General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain front driver all-weather floor liners sold as an optional accessory for 2017 – 2021 model year Chevrolet Bolt EV vehicles. In certain vehicles, the driver may be able to push a properly secured liner forward until it can contact or entrap the accelerator pedal when the accelerator pedal is fully depressed. The driver may notice contact between the liner and the accelerator pedal. If the liner contacts and entraps the accelerator pedal while driving, it can cause unintended acceleration, increasing the risk of a crash. If this occurs, the driver can apply the vehicle’s service brake, which will engage the vehicle’s brake-override system and stop the vehicle. GM is advising owners to remove the recalled floor liner until a replacement is available. Correction Dealers will replace the accessory floor liner. Parts Quantity Part Name Part No. 1 Accessory Floor Mat – Driver’s Side 42820713 Reminder: Parts may be removed from Retail Inventory Management (RIM). Dealers should review the affected parts to confirm RIM managed status. Parts may have quantity limiters in effect. Product Safety Recall N212345450 Accessory Floor Liner May Cause Unintended Acceleration Page 2 of 6 Warranty Information For vehicles that are listed in IVH Labor Operation Description Labor Time Trans. Type Net Item 9106017 Remove, Discard and Replace Driver Side Accessory Floor Liner 0.2 ZFAT N/A 9106031 No Accessory Driver Floor Liner Present at Time of Service 0.1 ZFAT N/A 9106018 Customer Reimbursement Approved ZFAT ** – For USA and Canada dealers only N/A 9106019 Customer Reimbursement Denied – For USA dealers only N/A ZFAT *** For vehicles that are not listed in IVH Labor Operation Description Labor Time Trans. Type Net Item 9106091* Remove, Discard and Replace Driver Side Accessory Floor Liner 0.2 ZREG N/A 9106092 Customer Reimbursement Approved ZREG ** – For USA and Canada dealers only N/A 9106093 Customer Reimbursement Denied – For USA dealers only N/A ZREG *** *Because the VIN is not loaded into IVH, the warranty transaction must be H-routed for wholesale authorization. Note: To avoid having to “H” route the customer reimbursement transaction for approval, it must be submitted prior to the repair transaction. ** USA and Canada: Submit the dollar amount reimbursed to the customer in Net/Reimbursement. Submit $20.00 USD ($25.00 CAN) administrative allowance in Net/Admin Allowance. *** Submit $10.00 USD ($12.00 CAN) administrative allowance in Net/Admin Allowance. Service Procedure IMPORTANT: The customer must bring in the accessory floor mat (liner) in order to receive a replacement service part. It is important that the mat is destroyed and disposed of properly by the dealer. If the customer has discarded or disposed of the mat, use Labor Operation # 9106031 to close the safety recall. 5911778 NOTE: This procedure only applies to the full liner type floor covering. Do not remove, destroy, or discard any other type of floor covering. 1. Remove the driver side accessory floor mat (liner). Product Safety Recall N212345450 Accessory Floor Liner May Cause Unintended Acceleration Page 3 of 6 5911839 2. Using aircraft style tin snips, cut the liner in half, making it unusable. 3. Dispose of the accessory floor mat (liner). 4. Install the new service accessory floor mat (liner). Ensure the attachment features are engaged. Dealer Responsibility – For USA & Export (USA States, Territories, and Possessions) It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time. Dealer Responsibility – All All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers’ possession and subject to this recall must be held and inspected/repaired per the service procedure of this bulletin before customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration, or any other purpose. All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within the CPOIS system, or once again be used in the CTP program. Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward. Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter. In summary, whenever a vehicle subject to this field action enters your vehicle inventory you must take the steps necessary to ensure the program correction has been made before selling the vehicle. In addition, for vehicles entering your facility for service, you are required to ensure the customer is aware of the open field action and make every reasonable effort to implement the program correction as set forth in this bulletin prior to releasing the vehicle. Product Safety Recall N212345450 Accessory Floor Liner May Cause Unintended Acceleration Page 4 of 6 Dealer Reports For dealers with involved vehicles, a listing has been prepared and will be available through GM GlobalConnect Maxis Field Action Reports or sent directly to export dealers. The Inventory tab of the dealer reports will contain VINs that apply to this recall. This information is intended to assist dealers with the PROMPT COMPLETION of these vehicles. The Customer In-Service tab will contain customer names and addresses from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall may be a violation of law in several states. Courtesy Transportation – For USA & Canada Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the warranty coverage period. See General Motors Service Policies and Procedures Manual for courtesy transportation program details. Customer Notification USA & Canada – General Motors will notify customers of this recall on their vehicle (see copy of customer letter included with this bulletin). Customer Reimbursement Customer requests for reimbursement of previously paid repairs to correct the condition described in the bulletin can be submitted at any time to the dealer. See General Motors Service Policies and Procedures Manual, Product Field Action Customer Reimbursement Procedure (USA & Canada) or local Policies and Procedures, for details. GM bulletins are intended for use by professional technicians, NOT a “do-it-yourselfer”. They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information. We Support Voluntary Technician Certification Product Safety Recall N212345450 Accessory Floor Liner May Cause Unintended Acceleration Page 5 of 6 IMPORTANT SAFETY RECALL December 2021 This notice applies to your vehicle, VIN: _____________________________________ Dear General Motors Customer: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain front driver all-weather floor liners sold as an optional accessory for 2017 – 2021 model year Chevrolet Bolt EV vehicles. As a result, GM is conducting an equipment safety recall. IMPORTANT • Your vehicle is involved in GM safety recall N212345450. • Schedule an appointment with your GM dealer. • Your dealer will exchange your existing accessory floor liner for a new redesigned floor liner at no charge. • Until your accessory floor liner is replaced, remove it from your vehicle. The production floormat that was delivered with your vehicle can be used in its place until a replacement liner is available. • Bring the accessory liner to your service appointment. The accessory liner will be exchanged for the new redesigned liner. Why is your vehicle being recalled? In certain vehicles, the driver may be able to push a properly secured liner forward until it can contact or entrap the accelerator pedal when the accelerator pedal is fully depressed. The driver may notice contact between the liner and the accelerator pedal. If the liner contacts and entraps the accelerator pedal while driving, it can cause unintended acceleration, increasing the risk of a crash. If this occurs, the driver can apply the vehicle’s service brake, which will engage the vehicle’s brake-override system and stop the vehicle. What will we do? Your GM dealer will exchange your existing accessory floor liner for a redesigned accessory floor liner. This service will be performed for you at no charge. Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual service correction time of approximately 15 minutes. What should you do? You should contact your GM dealer to arrange a service appointment as soon as possible. Owners should not use the driver’s side accessory floor liner. In its place, until the recall is completed on your vehicle, the production floormat which was delivered with your vehicle can be used. You must bring the accessory liner with you to your service appointment. Did you already pay for this repair? Even though you may have previously had repairs for this condition, you will still need to take your vehicle to your dealer for additional repairs. If you have already paid for repairs for the recall condition, please complete the enclosed reimbursement form and present it to your dealer with all required documents. Working with your dealer will expedite your request, however, if this is not convenient, you may mail the completed reimbursement form and all required documents to Reimbursement Department, PO Box 33170, Detroit, MI 48232-5170. Do you have questions? If you have questions or concerns that your dealer is unable to resolve, please contact the Chevrolet EV Concierge Number at 1-833-EVCHEVY (833-382-4389). Product Safety Recall N212345450 Accessory Floor Liner May Cause Unintended Acceleration Page 6 of 6 If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to https://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 21E089. Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Regina A. Carto Vice President Global Product Safety and Systems Enclosure GM Recall: N212345450 ************************************************************************************************************* GLOBAL SAFETY FIELD INVESTIGATIONS DCS6000 URGENT – DISTRIBUTE IMMEDIATELY Date: December 8, 2021 Subject: N212345450 – Equipment Safety Recall Accessory Floor Liner May Cause Unintended Acceleration Models: 2017 – 2021 Chevrolet Bolt EV All-Weather Floor Liner To: All General Motors Dealers General Motors is releasing Equipment Safety Recall N212345450 today. The total number of U.S. vehicles involved is approximately 3,077. Please see the attached bulletin for details. Vehicles involved in this recall were placed on stop delivery October 14, 2021. Once the service procedure contained in the bulletin has been performed on the vehicle, the vehicle is released from stop delivery and the vehicle can be delivered to the customer. Question and Answer Document (Q&A) Attached to this message you will find a document that addresses the ten most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns. Global Warranty Management (GWM) The Required Field Action section on the Investigate Vehicle History (IVH) screen will be updated December 8, 2021. A list of involved vehicles in dealer new inventory is attached to this message. Please hold all warranty transactions until IVH has been updated. END OF MESSAGE GLOBAL SAFETY FIELD INVESTIGATIONS ***************************************************************************************************************** IMPORTANT SAFETY RECALL December 2021 This notice applies to your vehicle, VIN: _____________________________________ Dear General Motors Customer: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain front driver all-weather floor liners sold as an optional accessory for 2017 – 2021 model year Chevrolet Bolt EV vehicles. As a result, GM is conducting an equipment safety recall. IMPORTANT • Your vehicle is involved in GM safety recall N212345450. • Schedule an appointment with your GM dealer. • Your dealer will exchange your existing accessory floor liner for a new redesigned floor liner at no charge. • Until your accessory floor liner is replaced, remove it from your vehicle. The production floormat that was delivered with your vehicle can be used in its place until a replacement liner is available. • Bring the accessory liner to your service appointment. The accessory liner will be exchanged for the new redesigned liner. Why is your vehicle being recalled? In certain vehicles, the driver may be able to push a properly secured liner forward until it can contact or entrap the accelerator pedal when the accelerator pedal is fully depressed. The driver may notice contact between the liner and the accelerator pedal. If the liner contacts and entraps the accelerator pedal while driving, it can cause unintended acceleration, increasing the risk of a crash. If this occurs, the driver can apply the vehicle’s service brake, which will engage the vehicle’s brake-override system and stop the vehicle. What will we do? Your GM dealer will exchange your existing accessory floor liner for a redesigned accessory floor liner. This service will be performed for you at no charge. Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual service correction time of approximately 15 minutes. What should you do? You should contact your GM dealer to arrange a service appointment as soon as possible. Owners should not use the driver’s side accessory floor liner. In its place, until the recall is completed on your vehicle, the production floormat which was delivered with your vehicle can be used. You must bring the accessory liner with you to your service appointment. Did you already pay for this repair? Even though you may have previously had repairs for this condition, you will still need to take your vehicle to your dealer for additional repairs. If you have already paid for repairs for the recall condition, please complete the enclosed reimbursement form and present it to your dealer with all required documents. Working with your dealer will expedite your request, however, if this is not convenient, you may mail the completed reimbursement form and all required documents to Reimbursement Department, PO Box 33170, Detroit, MI 48232-5170. Do you have questions? If you have questions or concerns that your dealer is unable to resolve, please contact the Chevrolet EV Concierge Number at 1-833-EVCHEVY (833-382-4389). If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to https://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 21E089. Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Regina A. Carto Vice President Global Product Safety and Systems Enclosure GM Recall: N212345450