Product Safety Recall 15040 Front Passenger Air Bag Inflator – 2005 Saab 9-2X

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Product Safety Recall 15040 Front Passenger Air Bag Inflator Copyright 2018 General Motors. All Rights Reserved. Page 1 of 21 Release Date: November 2018 Revision: 00 Attention: General Motors has agreed to help facilitate the repair of the 2005 model year Saab 9-2X vehicles involved in this safety recall. All GM dealers are authorized to perform the required repair and submit for compensation through the Global Warranty Management (GWM) system. The parts needed to complete the repair are available directly from GMCCA via the normal parts ordering process. All involved vehicles are identified by Vehicle Identification Number (VIN) on the Investigate Vehicle History (IVH) screen in the GWM system. This safety recall is included in the Takata Air Bag Completion Rate Improvement Program. This program is applicable to U.S. dealers only and includes a $50.00 dealer completion bonus along with authorization for dealers to provide involved vehicle owners with courtesy transportation while their vehicle is being repaired. Refer to GM Service Information Bulletin #18-NA-094 for program guidelines. It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. All involved vehicles that are in dealer inventory must be held and not delivered to customers, dealer traded, or used for demonstration purposes until the repair contained in this bulletin has been performed on the vehicle. Make Model Model Year RPO Description From To Saab 9-2X 2005 2005 Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs. Condition It has been determined that a defect, which relates to motor vehicle safety, exists in all 2005 model year Saab 9-2X vehicles currently registered or previously registered in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Guam, Puerto Rico, Saipan, U.S. Samoa or U.S. Virgin Islands. In these vehicles, the front passenger air bag inflator may experience an alteration over time, which could lead to overaggressive combustion in the event of an air bag deployment. This condition could create excessive internal pressure when the air bag is deployed, which could result in the body of the inflator rupturing upon deployment. In the event of an inflator rupture, metal fragments could pass through the air bag cushion material, which may result in injury or death to vehicle occupants. Correction Dealers are to replace the front passenger air bag inflator. Dealer Completion Bonus – U.S. Dealers Only As part of the Takata Air Bag Completion Rate Improvement Program, dealers will be paid a $50.00 bonus for the completion of the service procedure described in this bulletin. Refer to GM Service Information Bulletin #18-NA-094 for program guidelines. Parts Quantity Part Name Part No. 1 Front Passenger Air Bag Inflator 84651228 Parts required to complete this recall are to be obtained from General Motors Customer Care and Aftersales (GMCCA). Order parts on a CSO only. All orders will be reviewed prior to being filled and DRO’s may be cancelled. Parts may also have quantity limiters in effect. IMPORTANT: Due to limited initial parts availability, dealers are encouraged not to order parts for use as shelf stock. If stock is not located at your Administrative PDC, due to flight restrictions for hazardous goods shipments, dealer orders may arrive via FedEx or with your normal PDC delivery. Do not place orders as an OVN or SPAC case; as it will delay shipment of the part and will not provide visibility for order tracking. Parts will not be shipped overnight, so plan accordingly for transit time to reach your facility. Product Safety Recall 15040 Front Passenger Air Bag Inflator Page 2 of 21 IMPORTANT: All front passenger air bag inflators replaced in accordance with this recall must be returned to TK Holdings, Incorporated. Under no circumstances should any replaced air bag inflator be returned to GM, ORIO or Subaru of America. Refer to the return shipping instructions provided at the end of this bulletin. Do not discard or destroy the box containing the new air bag inflator, it will be needed to return the old air bag inflator. Courtesy Transportation – U.S. Dealers Only As part of the Takata Air Bag Completion Rate Improvement Program, dealers are authorized to provide alternate transportation to affected vehicle owners while their vehicle is at a GM dealership for completion of the service procedure described in this bulletin. Refer to GM Service Information Bulletin #18-NA-094 for program guidelines. Warranty Information Labor Operation Description Labor Time Trans. Type Net Item 9104211 Replace Front Passenger Air Bag Inflator 1.1 ZFAT * ** *** ∗ Submit a $20.00 administrative allowance for return of the old front passenger air bag inflator (includes document preparation and packaging). Add this amount in the Administrative Allowance Net Item Field when submitting the repair transaction. ** U.S. Dealers Only: As part of the Takata Air Bag Completion Rate Improvement Program, dealers are eligible for a $50.00 completion bonus for each repair performed. Add this amount in the Miscellaneous Net Item Field when submitting the repair transaction. Refer to GM Service Information Bulletin #18-NA-094 for program guidelines. *** U.S. Dealers Only: As part of the Takata Air Bag Completion Rate Improvement Program, involved vehicle owners are eligible for courtesy transportation while their vehicle is being repaired. If courtesy transportation is required, add the actual cost in the Courtesy Transportation Net Item Field when submitting the repair transaction. Refer to GM Service Information Bulletin #18-NA-094 for program guidelines. Part Return Instructions All front passenger air bag inflators replaced in accordance with this recall must be returned to TK Holdings, Incorporated. Do not discard or destroy the box containing the new air bag inflator, it will be needed to return the old air bag inflator. The box also contains shipping forms and labels for the return of the old air bag inflator. Except for the return address label, discard all other documents in the box as they have been superseded and are no longer applicable. Instead, follow the return shipping instructions provided at the end of this bulletin. These return shipping instructions were originally intended for Saab Official Service Centers (OSCs), but have been approved for all GM dealers. WARNING: Do not deploy any front passenger air bag inflator prior to shipment. Doing so could result in severe injury to the technician or other people in the area. NOTE: When affixing return shipping labels to the box do not obstruct the bar code label. A copy of the job card must also be included in the box with the returned air bag inflator. The job card number, repair date, repair mileage and full 17-character VIN must be clearly visible on the job card. Special Tools The air bag mounting bracket, shown below, must be used to safely perform the front passenger air bag inflator replacement procedure described in this bulletin. All GM dealers should already have at least one of these mounting brackets in their special tool inventory. They were provided by GM through Bosch Automotive Service Solutions in late 2015 to address previous Takata air bag safety recalls. The Bosch special tool number is EL-51377. If your dealership does not have the air bag mounting bracket, do not attempt to perform this service procedure and immediately contact Bosch at 1-800-GM-TOOLS for assistance. Attempting to replace the front passenger air bag inflator without using the bracket poses a safety risk for the technician and anyone else in the area. Product Safety Recall 15040 Front Passenger Air Bag Inflator Page 3 of 21 . 4006668 (1) Mounting Bracket (2) Support Bars (3) Support Bar Hardware (4) Air Bag Mounting Hardware. Service Procedure WARNING: It is a safety requirement to use the air bag mounting bracket to perform the front passenger air bag inflator replacement procedure. If the air bag mounting bracket is not available, do not proceed with this repair. NOTE: This recall bulletin provides service repair and labor time information for replacing the front passenger side air bag inflator only. Other repairs, if required, are to be billed under warranty, goodwill assistance or customer pay. Preparation for Reading Diagnostic Trouble Codes (DTCs) 1. Air bag System – Diagnostic Trouble Code (DTC) read out. Determine if any pre-recall diagnostic trouble codes (DTCs) exist. Record set DTCs if present, on the job card. Notify the vehicle owner of condition, cause and correction recommendation and secure the owner’s authorization to proceed with any non-recall related repairs prior to continuing with the recall procedure. 1.1 Remove the lower steering column trim. 5145811 1.2 Remove 3 philips-head screws, pull the instrument panel lower cover at the clips (1) to remove. 1.3 Locate the B79 Check Connector near the OBDII connector. 1.4 Disconnect the two connectors to the switches on the left side of the panel to provide additional clearance. Product Safety Recall 15040 Front Passenger Air Bag Inflator Page 4 of 21 5145813 5145814 1.5 Carefully rotate the panel counter-clockwise to remove the B79 Check Connector screw. Leave the OBDII connector attached to the panel. 5145816 1.6 Remove the tape covering the Ground Terminals. You are now ready to check flashing codes by viewing the air bag light. Reading DTCs 1. Turn the ignition switch to the “ON” position. Product Safety Recall 15040 Front Passenger Air Bag Inflator Page 5 of 21 1.1 Make sure the headlights are turned off and a battery tender is connected. 5145817 1.2 Locate B79 Check Connector Pins 2 and 3. 5145820 5145822 1.3 Connect either one of the Ground Terminals to B79 Check Connector pin 2. Product Safety Recall 15040 Front Passenger Air Bag Inflator Page 6 of 21 5145828 1.4 Watch the “AIRBAG” warning light in the cluster. It will begin to blink. 1.5 The long segments (1.2 seconds on) indicates a “ten”, and the short segment (0.3 seconds on) indicates a “one”. The warning light flashes a code corresponding to the fault. 1.6 There will be a brief pause approximately 6 seconds long between each DTC (No Light). 1.7 Read all codes until they begin to repeat. Write down all the codes. 1.8 See DTC Code Listing chart – Table 1 at bottom of document for DTC code descriptions. IMPORTANT: A series of long flashes over and over (1.2 seconds on) indicates no codes are present. 2. If DTCs are found, correct the condition with the vehicle owner’s signed authorization and then erase the DTCs. Erasing DTCs 5145830 1. With the first Ground Terminal still connected and while the “AIRBAG” warning light flashes, connect the other Ground Terminal to the B79 Check Connector pin 3. 1.1 Once the fault is repaired and the memory is erased, the warning light will flash one long time (1.2 seconds on) and then returns to the normal flash rate (0.6 sec on). 1.2 If the warning light does not return the normal flash rate (0.6 sec on) this indicates that a fault remains. Once the repair has been made, erase the memory again and confirm that the normal flash rate has returned. 1.3 When the memory has been cleared, disconnect the Ground Terminals from the B79 Check Connector. 1.4 Apply insulating tape around the Ground Terminals and secure them to the harness with tape. 1.5 Reattach the Check Connector to the panel with the Phillips screw. 1.6 Turn the ignition switch off. Product Safety Recall 15040 Front Passenger Air Bag Inflator Page 7 of 21 1.7 Rotate panel back to correct orientation. 1.8 Carefully line up the 3 upper clips that hold the panel on. 5145832 1.9 Snap the trim panel back into place. 1.10 Reinstall the 3 Phillips screws. 1.11 Turn Ignition Switch on. 1.12 Verify that the “AIRBAG” warning light comes on for 3 seconds and then goes out. Safety Precautions WARNING: If an air bag system is not handled using proper procedures and methods, it may be activated accidentally during work resulting in life-threatening injuries. If the service procedure is NOT performed correctly, the system may fail to activate when needed. Be sure to perform the proper work safely and according to the instructions in this recall bulletin. • Eliminate Static Electricity. Before start of work, touch a metallic portion of the vehicle with a bare hand to discharge static electricity charged on your body. • DO NOT Measure Resistance. DO NOT measure resistance of air bag components. Measuring current of a circuit tester may cause accidental activation. • Handle The Air Bag Properly. If an inflator is dropped, replace it with a NEW inflator. • DO NOT Allow Foreign Objects Near Air Bag. Collect and account for all removed nuts-bolts to prevent them from landing in the air bag assembly. Any foreign objects in the air bag assembly may cause damage or injury if the air bag is activated. • Wear Protective Equipment. Always wear appropriate protective equipment when working on the air bag. 1. Turn off the ignition. 2. Disconnect the Negative (ground) cable from the battery and wait at least 90 seconds before proceeding further. CAUTION: To avoid scratching or damaging the dashboard assembly, place protective tape on the dashboard around the air bag, if needed. Product Safety Recall 15040 Front Passenger Air Bag Inflator Page 8 of 21 5145835 3. Remove the glove box assembly. 3.1. Open the glove box. 3.2. Remove the glove box screws. 3.3. Remove the glove box. 5145837 4. Disconnect the air bag assembly harness connector from the support beam bracket. 5. Remove the 3 retaining bolts and CAREFULLY remove the air bag assembly from the vehicle and place it on a clean cloth to protect the dash trim surface portion from damage. NOTE: There may be a Security Module secured with the lower air bag assembly mounting bolt on some models. IMPORTANT: DO NOT destroy or damage the kit box as it MUST be used for the original inflator’s return shipping. Product Safety Recall 15040 Front Passenger Air Bag Inflator Page 9 of 21 5145838 6. Open the front passenger air bag inflator kit box and confirm all the necessary components are included: • 4 Self-Locking nuts • New Type 2 Inflator (pink collars on each end identify it as the replacement part) • New Inflator Harness • New Stopper Plate • Electro-Tap (red shorting crimp connector) • 1 ½” X 2 ¼” piece of self-adhesive Sponge Tape • Shipping Documentation and Instructions 5145840 WARNING: The removed air bag assembly must be mounted to the air bag mounting bracket (Tool # EL-51377) as shown in the photo to better secure it during the inflator and wiring harness component replacement procedures. Always perform this work in an area away from others to reduce chances of inadvertent injury should any deployment occur. Take your surroundings into account to avoid possible hazards should inadvertent deployment occur or sources of static or other electricity that could potentially induce such a deployment. CAUTION: Never use any silicone-based products for this purpose. Product Safety Recall 15040 Front Passenger Air Bag Inflator Page 10 of 21 5145841 7. Peel the Sponge Tape and remove the harness clip from the retainer bracket by pushing the tangs inward with a flat-blade screwdriver as shown. Always remove any Sponge Tape adhesive residue from the air bag mounting bracket using mild solvent on a clean shop cloth. 5145843 8. CAREFULLY cut the yellow harness cover enough (approximately 2 inches) to expose the 2 red (or yellow) wires inside and provide enough room to install the Electro-Tap (shorting) connector using a wire cutter or scissor (no knives or razors). TAKE YOUR TIME AND BE CAREFUL TO NOT CUT THE 2 WIRES! Product Safety Recall 15040 Front Passenger Air Bag Inflator Page 11 of 21 5145844 (1) This tab must be cut off. (2) Insert 1 wire in the Electro-Tap. (3) Fold. (4) Crimp closed with pliers. (5) Place the other wire in the Electro-Tap, fold then crimp closed with pliers. 9. Short the 2 wires together by installing the Electro-Tap connector. The connector creates a short circuit which acts as a safeguard to prevent against static discharge that may deploy the removed inflator. The tab portion of the Electro-Tap connector MUST be cut off prior to use to ensure a good short-circuit is made as shown in the illustration below. Follow the sequence below for installing the Electro-Tap connector. Use pliers to squeeze closed the two sections of the connector together, one section at a time. 5145846 Product Safety Recall 15040 Front Passenger Air Bag Inflator Page 12 of 21 10. Once the Electro-Tap connector is fully crimped in place, cut the 2 wires (1) on the body harness connector side of the Electro-Tap connector. 5145848 11. Remove the two 8mm self-locking nuts (1) securing the stopper plate. Loosen but do not remove the other two nuts on the mounting bracket as leaving them in place will help keep the air bag assembly together. 5145849 12. With the stopper plate removed and the other 2 self-locking nuts loosened, unseat the inflator off the mounting bracket end plate then rotate it slightly CLOCKWISE to make it easier to remove as shown in the photo to the right. Slide the inflator out of its mounting while feeding the cut off portion of the wiring harness through the “D-Shaped” hole in the end of the mounting bracket. NEVER ATTEMPT TO REMOVE THE HARNESS FROM THE INFLATOR! 13. Place the removed original air bag inflator in the “cradle” of the kit box insert. 5145854 Product Safety Recall 15040 Front Passenger Air Bag Inflator Page 13 of 21 14. VERY IMPORTANT: Record the 11-digit alpha-numeric serial number for both the removed (Type 1) and 14-digit numeric serial number for the new (Type 2) inflator on the job card hard copy. This information will be required for completion of the Part Return Notice. The new 14-digit numeric serial number is also a requirement for claim entry. 5145856 15. Inspect the new Type 2 inflator to confirm the locating protrusions on each of the pink-collar portions are aligned as shown below. The “short” collar can be rotated as needed to align it with the protrusion on the “long” collar if necessary. NOTE: The Type 2 inflator is installed in the opposite direction of the original. This change puts the connector on the other end. The new harness has been extended approximately 2” to compensate. 5145858 5145861 Product Safety Recall 15040 Front Passenger Air Bag Inflator Page 14 of 21 5145863 16. Install the new inflator into the mounting bracket, short collar with the “blank” (no harness connector) end going in first. The protrusion (1) on the short collar will fit in the gap at the bottom of the fixed stopper plate portion. At the same time, the ridge (2) portion of the inflator side of the stopper plate will fit into the “notch” (3) in the end of the collar. When properly installed, the end of the inflator will be seated tight against the mounting bracket with NO gap. DO NOT peel the white harness connection dust cover at this time. 5145864 IMPORTANT: Always hold the stopper plate tight against the inflator as shown above while installing and tightening the NEW self-locking nuts. NEVER reuse the original nuts. 17. Install the new stopper plate over the harness connector end of the new inflator. 5145865 18. Remove the 2 nuts still installed on the mounting bracket and replace them with 2 NEW self-locking nuts. Once all 4 NEW nuts are in place, torque to 31-38-inch pounds in the new sequence shown below. Use a marker to mark the nuts after torqueing indicating they have been fully tightened. Product Safety Recall 15040 Front Passenger Air Bag Inflator Page 15 of 21 5145867 19. Peel off the white dust cover and CAREFULLY align the tang of the new harness connector with the receiving slot in the inflator connector. This assures proper routing of the harness in relation to the air bag assembly mounting brackets. 5145869 20. Once alignment is confirmed, push down firmly to engage the connector. When fully seated, press down on the yellow tab locking the connector to the inflator. 5145870 IMPORTANT: Confirm the harness is not twisted at the inflator connector as shown below. Product Safety Recall 15040 Front Passenger Air Bag Inflator Page 16 of 21 5145871 21. Peel the adhesive backing and install the new Sponge Tape onto the yellow harness tube first then adhere it to the air bag mounting bracket as shown. 5145874 5145875 IMPORTANT: Cross section of the sponge tape installation. The sponge tape (1) must be installed more than half way around the yellow harness tube (2). 22 Install the air bag assembly into the vehicle. 22.1 Carefully place the air bag assembly through the top of the dash. Push down to install. Product Safety Recall 15040 Front Passenger Air Bag Inflator Page 17 of 21 22.2 Install the 3 retaining bolts from the bottom and torque to 7 Nm (62 lb in). NOTE: If a Security Module was originally installed to one of the lower air bag assembly mounting bolts, reattach the Security Module. Torque that specific bolt to 10 Nm (88 lb in) +/-Nm rather than the normal 7 Nm (62 lb in). 5145837 23. Reconnect the air bag assembly harness connector and attach it to the support beam bracket. NOTE: Before installing the glove box assembly, reconnect the negative battery cable. Turn the ignition key “ON” and confirm the “AIRBAG” warning light comes on then cycles off properly. Once proper warning light operation is confirmed, reinstall the glove box assembly, while making sure the cord loop for the opening dampener (if equipped) stays connected. 5145835 24. Reinstall the glovebox and ensure it closes properly. 25. Place the removed air bag inflator in the “cradle” of the kit box insert, with a copy of the job card attached to it. The job card number, repair date, repair mileage and full 17-character VIN must be clearly visible on the job card. 26. Check for Diagnostic Trouble Codes (DTCs). WARNING: Do not deploy any front passenger air bag inflator prior to shipment. Doing so could result in severe injury to the technician or other people in the area. IMPORTANT: All front passenger air bag inflators replaced in accordance with this recall must be returned to TK Holdings, Incorporated. Under no circumstances should any replaced air bag inflator be returned to GM, ORIO or Subaru of America. Refer to the return shipping instructions provided at the end of this bulletin. NOTE: When affixing return shipping labels to the box do not obstruct the bar code label. A copy of the job card must also be included in the box with the returned air bag inflator. The job card number, repair date, repair mileage and full 17-character VIN must be clearly visible on the job card. Product Safety Recall 15040 Front Passenger Air Bag Inflator Page 18 of 21 DTC Code Table DTC Memory Function Contents of Diagnosis 11 Provided •Air bag main harness circuit is open, shorted or shorted to ground. •Air bag module harness (driver) circuit is open, shorted or shorted to ground. •Roll connector circuit is open, shorted or shorted to ground. •Air bag control module is faulty. •Driver’s air bag module is faulty. 12 Provided •Air bag main harness circuit is open, shorted or shorted to ground. •Air bag module harness (passenger) circuit is open, shorted or shorted to ground. •Air bag control module is faulty. •Passenger’s air bag module is faulty. 15 Provided •Air bag main harness circuit (driver) is shorted to power supply. •Air bag module harness (driver) is shorted to power supply. •Roll connector is shorted to power supply. •Air bag control module is faulty. •Driver’s air bag module is faulty. 16 •Air bag main harness circuit (passenger) is shorted to power supply. •Air bag module harness (passenger) is shorted to power supply. •Air bag control module is faulty. •Passenger’s air bag module is faulty. 21 •Air bag control module is faulty. 22 •Front air bag module and seat belt pretensioner (LH/RH) are inflated. 23 Not Provided •(AB3), (AB7) and (AB8) are not connected properly to air bag control module. 24 Not Provided •Air bag control module is faulty. •Air bag main harness circuit is open. •Fuse No. 11 (in joint box) is blown. •Body harness circuit is open. 25 •Air bag control module is faulty. •Air bag main harness circuit is open. •Fuse No. 6 (in joint box) is blown. •Body harness circuit is open. 31 •Front sub sensor harness (RH) circuit is shorted. •Front sub sensor harness (RH) circuit is open. •Front sub sensor (RH) is faulty. •Air bag control module is faulty. 32 •Front sub sensor harness (LH) circuit is shorted. •Front sub sensor harness (LH) circuit is open. Product Safety Recall 15040 Front Passenger Air Bag Inflator Page 19 of 21 •Front sub sensor (LH) is faulty. •Air bag control module is faulty. 41 •Side air bag harness (RH) is faulty. •Side air bag module (RH) is faulty. •Air bag control module is faulty. 42 •Side air bag harness (LH) is faulty. •Side air bag module (LH) is faulty. •Air bag control module is faulty. 45 •Side air bag harness (RH) is shorted to power supply. •Air bag control module is faulty. 46 •Side air bag harness (LH) is shorted to power supply. •Air bag control module is faulty. 51 •Side air bag sensor (RH) is faulty. •Side air bag harness (RH) is faulty. •Air bag control module is faulty. 52 •Side air bag sensor (LH) is faulty. •Side air bag harness (LH) is faulty. •Air bag control module is faulty. 53 •Side air bag sensor (RH) is faulty. 54 •Side air bag sensor (LH) is faulty. 55 •Side air bag module is inflated. 61 •Seat belt pretensioner (RH) circuit is open, shorted or shorted to ground. •Air bag control module is faulty. •Pretensioner is faulty. •Pretensioner harness is faulty. 62 •Seat belt pretensioner (LH) circuit is open, shorted or shorted to ground. •Air bag control module is faulty. •Pretensioner is faulty. •Pretensioner harness is faulty. 65 •Seat belt pretensioner (RH) circuit is shorted to power supply. •Pretensioner is faulty. •Pretensioner harness is faulty. •Air bag control module is faulty. 66 •Seat belt pretensioner (LH) circuit is shorted to power supply. •Pretensioner is faulty. •Pretensioner harness is faulty. •Air bag control module is faulty. Product Safety Recall 15040 Front Passenger Air Bag Inflator Page 20 of 21 Dealer Responsibility – U.S. States, Territories, and Possessions It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. The U.S. National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told how to contact the U.S. National Highway Traffic Safety Administration if the recall is not completed within a reasonable time. All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers’ possession and subject to this recall must be held and inspected/repaired per the service procedure of this bulletin before customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration, or any other purpose. All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within the CPOIS system, or once again be used in the CTP program. Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward. Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter. In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your dealership for service in the future, you must take the steps necessary to be sure the recall correction has been made before selling or releasing the vehicle. Dealer Reports For dealers with involved vehicles, a listing with involved vehicles has been prepared and will be provided to U.S. dealers through the GM GlobalConnect Recall Reports. The listing may contain customer names and addresses obtained from motor vehicle registration records. The use of such data for any purpose other than follow-up necessary to complete this recall is a violation of law in several U.S. states/territories/possessions. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this recall. Customer Notification General Motors will notify customers by letter of this recall on their vehicle. GM bulletins are intended for use by professional technicians, NOT a “do-it-yourselfer”. They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information. We Support Voluntary Technician Certification Product Safety Recall 15040 Front Passenger Air Bag Inflator Page 21 of 21

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GLOBAL SAFETY FIELD INVESTIGATIONS DCS4912 URGENT – DISTRIBUTE IMMEDIATELY Date: November 27, 2018 Subject: GM Dealers Servicing Saab 9-2X Vehicles for Takata Air Bag Recall Safety Recalls 15040, 15044, 15045, 15046, 15442 and 15818 Front Passenger Air Bag Inflator Replacement Models: 2005-2006 Saab 9-2X To: All General Motors Dealers The National Highway Transportation Safety Administration (NHTSA) has requested that General Motors help facilitate the repair of certain 2005-2006 model year Saab 9-2X vehicles involved in the ongoing Takata air bag recall. Therefore, we are releasing safety recalls 15040, 15044, 15045, 15046, 15442 and 15818 today authorizing all GM dealers to begin replacing the suspect front passenger air bag inflators on these vehicles. The total number of U.S. vehicles involved is approximately 9,300. Please see the attached bulletins for details. Government reporting requirements necessitate that the involved vehicle population be segregated into separate groups for tracking purposes, hence, the need for the six similar bulletins. Within those groups, the vehicle population is further divided into two different categories – vehicles that consistently experience high-absolute humidity (HAH) and those that do not. Exposure to HAH has been determined to be an underlying factor in the manifestation of the safety defect, so the bulletins are geographically based by HAH and non-HAH areas. Dealers who have any of the involved vehicles in their used vehicle inventory are strongly encouraged to perform the required repair, in accordance with the appropriate recall bulletin, as soon as possible. Customer Letter Mailing The customer letter mailing is scheduled to begin on December 3, 2018. The letter will be on Saab letterhead and will explain that, for their convenience, these owners may now have the required safety repair performed on their vehicle at any GM dealership. It also states that, if they prefer, they may still have the recall repair done at a Saab Official Service Center. A generic copy of the letter is attached for your review. Frequently Asked Questions (FAQs) Also attached to this message is a list of anticipated FAQs. These questions and answers are being provided to help dealership personnel correctly respond to inquiries from involved vehicle owners about these safety recalls. Global Warranty Management (GWM) The Investigate Vehicle History (IVH) screen in the GWM system has been updated to display the involved Saab vehicles. END OF MESSAGE GLOBAL SAFETY FIELD INVESTIGATIONS

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GM CUSTOMER CARE AND AFTERSALES DCS4601 URGENT – DISTRIBUTE IMMEDIATELY Date: October 30, 2017 Subject: Takata Bankruptcy Notices Models: All Involved GM Vehicles To: All Buick, Cadillac, Chevrolet and GMC Dealers Attention: General Manager, Service Advisor, Service Manager, Parts and Service Director, Parts Manager, Used Vehicle Sales Manager TK Holdings Inc. (“Takata”) recently mailed a legal notice regarding its chapter 11 bankruptcy case to owners of vehicles equipped with Takata-manufactured air bag inflators containing phase-stabilized ammonium nitrate propellant. If you receive inquiries from these vehicle owners about this notice, please advise them of the following: • The notice you received was not sent by General Motors. • The notice was sent by Takata in connection with the proof of claim deadline in the Takata bankruptcy case. • General Motors cannot provide you with legal advice regarding the Takata bankruptcy, but if you have questions about the notice, you can contact the Takata Airbag Inflator Claim and Notification Center at 833-619-7579, send an email to [email protected], or visit TKRestructuring.com/PPIC. • General Motors can provide you with information on whether your GM vehicle is subject to a recall involving the suspect Takata air bag inflators and what to do with regard to getting your vehicle repaired. However, GM did not send this notice and we don’t have further information to provide on the notice you received from Takata. If a customer contacts your dealership regarding the Takata legal notice, you should check the vehicle’s VIN on the IVH screen in the Global Warranty system to determine the status of any open recalls on the vehicle. If the status shows “open”, parts are available and the associated recall bulletin has been released. In such cases, please schedule a service appointment for the owner so the vehicle can be immediately repaired. If the status shows “closed”, the repair has already been completed and no further action is necessary. If the status shows “”Incomplete – Remedy Not Yet Available”, replacement parts are not available and the associated recall bulletin has not been released. In such cases, please inform the vehicle owner that GM will notify them when the parts needed to repair their vehicle are available, so they can schedule a service appointment. END OF MESSAGE GM CUSTOMER CARE AND AFTERSALES

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│ PO Box 1590 │ Troy, MI │ 48099 – 1590 │ IMPORTANT SAFETY RECALL July 2015 Dear Saab Customer: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Subaru of America has determined that a defect which relates to motor vehicle safety exists in certain 2005 model year Saab 9-2X vehicles. These vehicles were manufactured by Subaru of America for the Saab brand and marketed by GM. As a result, GM is conducting a safety recall. You received this notice because our records indicate that you currently own one of these vehicles. I M P O R T A N T  This notice applies to your 2005 model year Saab 9-2X, VIN:______________________.  Your vehicle is involved in safety recall 15040/NHTSA Recall No.15V-323  GM is in the process of acquiring parts necessary to perform the repair. Once there is a sufficient supply of parts to perform the repair, you will be contacted again by mail advising you to proceed with scheduling an appointment with your Saab Official Service Center (OSC).  This service will be performed for you at no charge. Why is your vehicle being recalled? Your vehicle is equipped with a passenger side frontal air bag that may be susceptible to moisture intrusion which, over time, could cause the inflator to rupture upon its deployment. In the event of a crash necessitating deployment of the passenger’s frontal air bag, the inflator could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death. What will be done? PARTS ARE NOT CURRENTLY AVAILABLE. When parts are available, your Saab Official Service Center will replace the inflator for your front passenger air bag. This service will be performed for you at no charge. │ PO Box 1590 │ Troy, MI │ 48099 – 1590 │ The time to replace the front passenger air bag inflator is approximately 40 minutes. It may be necessary to leave your vehicle for a longer period of time on the day of your scheduled appointment to allow your Saab Official Service Center flexibility in scheduling. What should you do? Until this repair is performed, the front passenger seat should NOT be occupied. When parts are available, you will receive another letter asking you to take your vehicle to your Saab Official Service Center to have your vehicle serviced Changed your address or sold your Saab? If you have moved or sold your vehicle, please contact the Saab Customer Assistance Center.  By e-mail: [email protected]  By telephone: 1-800-955-9007  By U.S. Postal mail: Write to Saab Customer Assistance, P.O.Box 1590, Troy, MI 48099 If you have questions or concerns that your Saab Official Service Center is unable to resolve, please contact the Saab Customer Assistance Center at 1-800-955-9007. If after contacting your OSC and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to http://www.safercar.gov. Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Jeffrey M. Boyer Vice President Global Vehicle Safety Saab Recall Number: 15040 (GM 15442)

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#18-NA-094: Takata Air Bag Completion Rate Improvement Program – Applicable to GM Recalls 14491, 14735, 15040, 15041, 15043, 15044, 15045, 15046, 15047, 15048, 15049, 15050, 15052, 15053, 15406, 15438, 15442, 15815, 15816, 15817, 15818, 15826, 17009, 17476, 17477, 28810, 28811, 17478, 18015, N192273760 and N192278940 – (Feb 12, 2021) Subject: Takata Air Bag Completion Rate Improvement Program – Applicable to GM Recalls 14491, 14735, 15040, 15041, 15043, 15044, 15045, 15046, 15406, 15438, 15442, 15815, 15816, 15817, 15818, 15826, 17009, 17476, 17477, 28810, 28811, 17478, 18015, N192273760, N192278940, N212328760, N212328770, N212328780, N212328790, and N212328800 Attention: Please direct this bulletin to the General Manager, Parts and Service Director, Parts Manager, Service Manager, Used Vehicle Sales Manager and Warranty Administrator. THE $50 COMPLETION RATE IMPROVEMENT PROGRAM EXPIRED ON 12-31-18. THE COURTESY TRANSPORTATION REIMBURSEMENT PROGRAM IS STILL IN EFFECT. Brand: Model: Model Year: VIN: Engine: Transmission: from to from to Cadillac Escalade Models 2007 2014 All All Chevrolet Avalanche 2007 2014 Silverado 1500 2007 2014 Silverado 2500/3500 2007 2014 Silverado HD 2007 2008 Suburban 2007 2014 Tahoe 2007 2014 GMC Sierra 1500 2007 2014 Sierra 2500/3500 2007 2014 Sierra HD 2007 2008 Yukon Models 2007 2014 Pontiac Vibe 2003 2010 Saab 9-3 2006 2011 Saab 9-5 2006 2009 9–2X 2005 2006 Saturn Astra 2008 2009 Involved Region or Country This program applies to U.S. dealers only and is designed to help facilitate higher completion rates for the safety recalls and vehicle models identified above. The National Highway Traffic Safety Administration (NHTSA) is overseeing efforts across all vehicle manufacturers to help improve completion rates for the Takata air bag recall. In support of this initiative, General Motors implemented a Takata Completion Rate Improvement Program on October 1, 2017 that included two components: $50 Dealer Completion Bonus and Courtesy Transportation Reimbursement. The program officially ended on December 31, 2017 but was extended through February 28, 2018 with modifications and then eventually extended through July 31, 2018 and again on December 31, 2018. The $50 Dealer Completion Bonus program expired as of December 31, 2018. However, the Courtesy Transportation Reimbursement program continues. The program is designed to encourage dealers to actively follow-up with affected vehicle owners and assist them with scheduling a service appointment so that this serious safety defect can be corrected as quickly as possible. $50.00 Dealer Completion Bonus (expired as of 12/31/18) The $50.00 dealer completion bonus for the replacement of Takata air bag inflators is now expired. To qualify for the bonus, the recall repair must be performed at a GM dealership from January 1, 2018 through December 31, 2018 and the used air bag inflator returned as per applicable shipping instructions. The GM recalls and vehicles identified in the following table are eligible for the $50.00 dealer completion bonus. ecall Number Bulletin Subject Division Model Model Year 14491 Front Passenger Air Bag Inflator Assembly Pontiac Vibe 2003-2007 14735 Front Passenger Air Bag Inflator Module Pontiac Vibe 2003-2005 15040 Front Passenger Air Bag Inflator Saab 9-2X 2005 15041 Driver Air Bag Replacement Saab 9-3 9-5 2006-2011 2006-2009 15043 Driver Air Bag Replacement Saab 9-3 9-5 2006-2011 2006-2009 15044 Front Passenger Air Bag Inflator Saab 9–2X 2006 15045 Front Passenger Air Bag Inflator Saab 9-2X 2006 15046 Front Passenger Air Bag Inflator Saab 9-2X 2006 15406 Front Passenger Air Bag Inflator Module Pontiac Vibe 2004-2007 15438 Front Passenger Air Bag Inflator Chevrolet GMC Silverado HD Sierra HD 2007-2008 15442 Front Passenger Air Bag Inflator Saab 9-2X 2005 15815 Front Passenger Air Bag Inflator Module Pontiac Vibe 2008 15816 Front Passenger Air Bag Inflator Pontiac Vibe 2008 15817 Front Passenger Air Bag Inflator Chevrolet GMC Silverado HD Sierra HD 2007-2008 15818 Front Passenger Air Bag Inflator Saab 9-2X 2005 15826 Front Passenger Air Bag Inflator Pontiac Vibe 2009-2010 17009 Front Passenger Air Bag Inflator Pontiac Vibe 2009 17476 Front Passenger Air Bag Inflator Pontiac Vibe 2009-2010 17477 Front Passenger Air Bag Inflator Pontiac Vibe 2010 28810 Takata Driver Air Bag Saturn Astra 2008-2009 28811 Takata Driver Air Bag Saturn Astra 2008-2009 17478 Front Passenger Air Bag Inflator Pontiac Vibe 2003-2007 18015 Front Passenger Air Bag Inflator Pontiac Vibe 2003-2007 For each eligible Takata air bag recall repair performed at a GM dealership from January 1, 2018 through December 31, 2018, dealers should submit for a $50.00 dealer completion bonus via the GM Global Warranty System. Check the appropriate recall bulletin in the electronic Service Information (eSI) system for detailed submission instructions. Courtesy Transportation Reimbursement Even though the involved vehicles are well beyond courtesy transportation eligibility guidelines, dealers are authorized to provide alternate transportation to affected vehicle owners while their vehicle is at a GM dealership for completion of an eligible Takata air bag recall. This could include one-way or two-way shuttle service, one half-day vehicle rental or one full-day vehicle rental with maximum reimbursement capped at one full-day vehicle rental. The availability of courtesy transportation to these vehicle owners is very important in encouraging them to make their vehicle available as soon as possible for this serious safety related repair. When scheduling service appointments, it is imperative that dealers make sure these vehicle owners clearly understand that some form of courtesy transportation is available and will be provided at no charge while their vehicle is being repaired. The GM recalls and vehicles identified in the following table are eligible for courtesy transportation reimbursement. Recall Number Bulletin Subject Division Model Model Year 14491 Front Passenger Air Bag Inflator Assembly Pontiac Vibe 2003-2007 14735 Front Passenger Air Bag Inflator Module Pontiac Vibe 2003-2005 15040 Front Passenger Air Bag Inflator Saab 9-2X 2005 15041 Driver Air Bag Replacement Saab 9-3 9-5 2006-2011 2006-2009 15043 Driver Air Bag Replacement Saab 9-3 9-5 2006-2011 2006-2009 15044 Front Passenger Air Bag Inflator Saab 9-2X 2006 15045 Front Passenger Air Bag Inflator Saab 9-2X 2006 15046 Front Passenger Air Bag Inflator Saab 9-2X 2006 15047 Front Passenger Air Bag Inflator Saab 9-2X 2005 15048 Front Passenger Air Bag Inflator Saab 9-2X 2005 15049 Front Passenger Air Bag Inflator Saab 9-2X 2005 15050 Front Passenger Air Bag Inflator Saab 9-2X 2006 15052 Front Passenger Air Bag Inflator Saab 9-2X 2006 15053 Front Passenger Air Bag Inflator Saab 9-2X 2006 15406 Front Passenger Air Bag Inflator Module Pontiac Vibe 2004-2007 15438 Front Passenger Air Bag Inflator Chevrolet GMC Silverado HD Sierra HD 2007-2008 15442 Front Passenger Air Bag Inflator Saab 9-2X 2005 15815 Front Passenger Air Bag Inflator Module Pontiac Vibe 2008 15816 Front Passenger Air Bag Inflator Pontiac Vibe 2008 15817 Front Passenger Air Bag Inflator Chevrolet GMC Silverado HD Sierra HD 2007-2008 15818 Front Passenger Air Bag Inflator Saab 9-2X 2005 15826 Front Passenger Air Bag Inflator Pontiac Vibe 2009-2010 17009 Front Passenger Air Bag Inflator Pontiac Vibe 2009 17476 Front Passenger Air Bag Inflator Pontiac Vibe 2009-2010 17477 Front Passenger Air Bag Inflator Pontiac Vibe 2010 28810 Takata Driver Air Bag Saturn Astra 2008-2009 28811 Takata Driver Air Bag Saturn Astra 2008-2009 17478 Front Passenger Air Bag Inflator Pontiac Vibe 2003-2007 18015 Front Passenger Air Bag Inflator Pontiac Vibe 2003-2007 N192273760 Front Passenger Air Bag Inflator Pontiac Vibe 2008 N192278940 Incorrect Passenger Airbag Pontiac Vibe 2003-2004 N212328760 Front Passenger Airbag Inflator Cadillac Chevrolet GMC Escalade, ESV, EXT Avalanche, Silverado 1500, Suburban, Tahoe Sierra 1500, Yukon, Yukon XL 2007-2011 Chevrolet GMC Silverado 2500/3500 Sierra 2500/3500 2009-2011 N212328770 Front Passenger Airbag Inflator Cadillac Chevrolet GMC Escalade, ESV, EXT; Avalanche, Silverado 1500 and 2500/3500, Suburban, Tahoe Sierra 1500 and 2500/3500, Yukon, Yukon XL 2012 N212328780 Front Passenger Airbag Inflator Cadillac Chevrolet GMC Escalade, ESV, EXT Avalanche, Silverado 1500, Suburban, Tahoe Sierra 1500, Yukon, Yukon XL 2007-2009 Chevrolet GMC Silverado 2500/3500 Sierra 2500/3500 2009 N212328790 Front Passenger Airbag Inflator Cadillac Chevrolet GMC Escalade, ESV, EXT Avalanche, Silverado 1500 and 2500/3500, Suburban, Tahoe Sierra 1500 and 2500/3500, Yukon, Yukon XL 2009-2010 and 2013 N212328800 Front Passenger Airbag Inflator Cadillac Chevrolet GMC Escalade EXT Avalanche, Silverado 1500 Sierra 1500 2010-2013 Cadillac Chevrolet GMC Escalade, Escalade ESV Silverado 2500/3500, Suburban, Tahoe Sierra 2500/3500, Yukon , Yukon XL 2010-2014 For each eligible Takata air bag recall repair performed at a GM dealership for which the vehicle owner requested courtesy transportation, dealers should submit for courtesy transportation reimbursement via the GM Global Warranty System. Check the appropriate recall bulletin in the electronic Service Information (eSI) system for detailed submission instructions. In summary, the Takata Completion Rate Improvement Program is only applicable to the safety recalls and vehicle models identified above. The involved recall bulletins have been revised accordingly and are available in the electronic Service Information (eSI) system. If you have any questions or concerns about this program, please contact your District Manager – Aftersales. Version 12 Modified Released April 03, 2018 Revised April 30, 2018 – Updated the program date. Revised June 06, 2018 – Updated the program date. Revised June 29, 2018 – Updated the program date to July 31, 2018. Revised July 30, 2018 – Updated the program date to December 31, 2018. Revised November 29, 2018 – Added the Saab 9-2X model and updated the information in the Recall tables. Revised February 13, 2019 – Added program expiration date of December 31, 2018. Revised November 06, 2019 – Updated the Subject and tables to add 2 applicable GM Recalls to program and add that the dealer completion bonus program has expired and that the courtesy transportation reimbursement program is still in effect. Revised January 21, 2020 – Updated the Recall numbers in the Subject and in the Recall table under Courtesy Transportation Reimbursement. Revised January 27, 2020 – Added Recall number N192278940 in the Subject and in the Recall table under Courtesy Transportation Reimbursement. Revised August 14, 2020 – Added Recall number N192273760 in the Subject and in the Recall table under Courtesy Transportation Reimbursement. Revised February 12, 2021 — Updated Models and Recall Numbers.

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│ PO Box 1590 │ Troy, MI │ 48099 – 1590 │ IMPORTANT SAFETY RECALL July 2015 Dear Saab Customer: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Subaru of America has determined that a defect which relates to motor vehicle safety exists in certain 2005 model year Saab 9-2X vehicles. These vehicles were manufactured by Subaru of America for the Saab brand and marketed by GM. As a result, GM is conducting a safety recall. You received this notice because our records indicate that you currently own one of these vehicles. I M P O R T A N T  This notice applies to your 2005 model year Saab 9-2X, VIN: _______________________.  Your vehicle is involved in safety recall 15040/NHTSA Recall No.15V-323  Schedule an appointment with your Saab Official Service Center (OSC).  This service will be performed for you at no charge. Why is your vehicle being recalled? Your vehicle is equipped with a passenger side frontal air bag that may be susceptible to moisture intrusion which, over time, could cause the inflator to rupture upon its deployment. In the event of a crash necessitating deployment of the passenger’s frontal air bag, the inflator could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death. What will be done? Your Saab Official Service Center will replace the inflator for your front passenger air bag at no cost to you. What should you do? You should immediately contact your Saab Official Service Center for an appointment to have the front passenger air bag inflator replaced with a new one. │ PO Box 1590 │ Troy, MI │ 48099 – 1590 │ Until this repair is performed, the front passenger seat should NOT be occupied. The time to replace the front passenger air bag inflator is approximately 40 minutes. It may be necessary to leave your vehicle for a longer period of time on the day of your scheduled appointment to allow your Saab Official Service Center flexibility in scheduling. Please present this letter to your Saab OSC at the time this repair procedure is performed. If you need assistance locating a Saab Official Service Center in your area, contact the Saab Customer Assistance Center at 1-800-955-9007. Changed your address or sold your Saab? If you have moved or sold your vehicle, please contact the Saab Customer Assistance Center.  By e-mail: [email protected]  By telephone: 1-800-955-9007  By U.S. Postal mail: Write to Saab Customer Assistance, P.O.Box 1590, Troy, MI 48099 If you have questions or concerns that your Saab Official Service Center is unable to resolve, please contact the Saab Customer Assistance Center. If after contacting your OSC and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to http://www.safercar.gov. Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Jeffrey M. Boyer Vice President Global Vehicle Safety Saab Recall Number: 15040 (GM 15442)

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Page 1 of 2 Return Procedure Announcement & FAQ – Takata Airbag Inflators (Continental US Saab OSC’s Only) Applies to: Recalls 15036, 15040 and 15042 Effective: July 13, 2016 Announcement: Takata has approved new Inflator Return Procedure that will simplify your return processing. There are five key points: 1. Returns are to be batch processed every 90 days. 2. Fedex will be used for returns of less than 10 inflators. 3. An LTL carrier (Less than Truckload) will be used for returns 10 or more inflators. 4. Future Orio inflator part shipments will include the new instructions. 5. Your current inventory will have “old” instructions that you should discard Click for Return Procedure Frequently Asked Questions – (FAQ) Question: Why is the procedure changing? Answer: Three reasons, 1) to batch larger returns and reduce individual inflator processing, 2) to make Takata the shipper of record, 3) to correct previously inaccurate instructions from Takata. Question: What are the New Hazmat Shipping Procedures for Airbag Inflators? Answer: See the attached complete procedure from Takata. Saab and Takata are implementing a new shipping procedure effective immediately. A company called Takata XPO will arrange pick up of the inflators and return them to Takata. Once every 90 days you can call Takata XPO at 1-877-650-3476 for pick up. Please see step 6 of the return instructions. Takata XPO will provide all documents that are required to return the used inflators. Question: What if my OSC is not in the US Continental 48 States? Answer: NOTE: Locations outside of the Continental United States (Hawaii, Alaska, Puerto Rico, Virgin Islands INCLUDING Mexico and Canada CANNOT use the attached shipping instructions. Instead, OSC’s in these locations MUST contact the following Takata/XPO USA representative directly for alternate shipping instructions: Armando Gonzales– Tel #: 210-250-5039 or Email: [email protected] [email protected] Page 2 of 2 Question: What if the instructions in the boxes that I currently have are old and do not comply with the new procedure? Answer: Use the new procedure only! Discard the old instructions. The updated instructions will be included in future shipments or contact Takata XPO at 877-650-3476. They will send whatever material that is required. Question: What if a part box that I receive is missing return labels and/or paperwork? Answer: Contact Takata XPO at 877-650-3476. They will send whatever material that is required. Question: Can we get reimbursed for the Hazmat fees and shipping? Answer: Yes, you can submit for reimbursement for the Hazmat fees and shipping. The amount for Hazmat and shipping should be put in the sublet section of the claim. The sublet comment field must also be filled out identifying what the sublet amount is for. The Hazmat fee is the same amount whether 1 part is ordered or 5 parts. The amount must be divided by the number of Hazmat parts that are on the invoice. Only the amount of the Hazmat and shipping for the part that is on the claim should be submitted. Question: Should we send back the parts individually or should we hold them until we have quantities? Answer: Each air bag inflator must be returned directly to the supplier, Takata U.S.A. in the box in which the replacement airbag was received. The shipping box contains a bar code label, which will be used by Takata USA to document the replacement of the old inflator with the new inflator. Therefore, it is very important that the removed inflator be returned in the exact same box that contained the newly installed inflator for the vehicle. If the original box cannot be re-used, please refer to the shipping instructions under “Requesting a new box/shipping labels.” Hold the parts for 90 days and then contact Takata XPO. Question: How can I return the inflators to Takata if I am not Hazmat Certified? Answer: Hazmat certification will not be necessary. Complete the paperwork specified in the instructions. Takata XPO will pick up the inflators and they will now become the shipper Question: What if I am a new Saab OSC and do not have a CCN number. Answer: A CCN number has been assigned to all OSCs. If you do not have yours please contact Larry Kish by email at [email protected].

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Copyright 2018 General Motors LLC. All Rights Reserved. Service Bulletin File in Section: – Bulletin No.: 18-NA-094 Date: December, 2018 INFORMATION Subject: Takata Air Bag Completion Rate Improvement Program – Applicable to GM Recalls 14491, 14735, 15040, 15041, 15043, 15044, 15045, 15046, 15406, 15438, 15442, 15815, 15816, 15817, 15818, 15826, 17009, 17476, 17477, 28810 and 28811 Attention: Please direct this bulletin to the General Manager, Parts and Service Director, Parts Manager, Service Manager, Used Vehicle Sales Manager and Warranty Administrator. Brand: Model: Model Year: VIN: Engine: Transmission: from to from to Chevrolet Silverado HD 2007 2008 All All GMC Sierra HD Pontiac Vibe 2003 2010 Saab 9-3 2006 2011 Saab 9-5 2006 2009 9-2X 2005 2006 Saturn Astra 2008 2009 Involved Region or Country This program applies to U.S. dealers only and is designed to help facilitate higher completion rates for the safety recalls and vehicle models identified above. The National Highway Traffic Safety Administration (NHTSA) is overseeing efforts across all vehicle manufacturers to help improve completion rates for the Takata air bag recall. In support of this initiative, General Motors implemented a Takata Completion Rate Improvement Program on October 1, 2017. The program officially ended on December 31, 2017, but was extended through February 28, 2018 with modifications and then eventually extended through July 31, 2018. Please be advised that the program has now been extended through December 31, 2018. The program is designed to encourage dealers to actively follow-up with affected vehicle owners and assist them with scheduling a service appointment so that this serious safety defect can be corrected as quickly as possible. $50.00 Dealer Completion Bonus The $50.00 dealer completion bonus remains in effect for the replacement of Takata air bag inflators. To qualify for the bonus, the recall repair must be performed at a GM dealership from January 1, 2018 through December 31, 2018 and the used air bag inflator returned as per applicable shipping instructions. The GM recalls and vehicles identified in the following table are eligible for the $50.00 dealer completion bonus. Recall Number Bulletin Subject Division Model Model Year 14491 Front Passenger Air Bag Inflator Assembly Pontiac Vibe 2003-2007 14735 Front Passenger Air Bag Inflator Module Pontiac Vibe 2003-2005 15040 Front Passenger Air Bag Inflator Saab 9-2X 2005 Page 2 December, 2018 Bulletin No.: 18-NA-094 Recall Number Bulletin Subject Division Model Model Year 15041 Driver Air Bag Replacement Saab 9-3 9-5 2006-2011 2006-2009 15043 Driver Air Bag Replacement Saab 9-3 9-5 2006-2011 2006-2009 15044 Front Passenger Air Bag Inflator Saab 9-2X 2006 15045 Front Passenger Air Bag Inflator Saab 9-2X 2006 15046 Front Passenger Air Bag Inflator Saab 9-2X 2006 15406 Front Passenger Air Bag Inflator Module Pontiac Vibe 2004-2007 15438 Front Passenger Air Bag Inflator Chevrolet GMC Silverado HD Sierra HD 2007-2008 15442 Front Passenger Air Bag Inflator Saab 9-2X 2005 15815 Front Passenger Air Bag Inflator Module Pontiac Vibe 2008 15816 Front Passenger Air Bag Inflator Pontiac Vibe 2008 15817 Front Passenger Air Bag Inflator Chevrolet GMC Silverado HD Sierra HD 2007-2008 15818 Front Passenger Air Bag Inflator Saab 9-2X 2005 15826 Front Passenger Air Bag Inflator Pontiac Vibe 2009-2010 17009 Front Passenger Air Bag Inflator Pontiac Vibe 2009 17476 Front Passenger Air Bag Inflator Pontiac Vibe 2009-2010 17477 Front Passenger Air Bag Inflator Pontiac Vibe 2010 28810 Takata Driver Air Bag Saturn Astra 2008-2009 28811 Takata Driver Air Bag Saturn Astra 2008-2009 For each eligible Takata air bag recall repair performed at a GM dealership from January 1, 2018 through December 31, 2018, dealers should submit for a $50.00 dealer completion bonus via the GM Global Warranty System. Check the appropriate recall bulletin in the electronic Service Information (eSI) system for detailed submission instructions. Courtesy Transportation Reimbursement Even though the involved vehicles are well beyond courtesy transportation eligibility guidelines, dealers are authorized to provide alternate transportation to affected vehicle owners while their vehicle is at a GM dealership for completion of an eligible Takata air bag recall between January 1, 2018 through December 31, 2018. This could include one-way or two-way shuttle service, one half-day vehicle rental or one full-day vehicle rental with maximum reimbursement capped at one full-day vehicle rental. The availability of courtesy transportation to these vehicle owners is very important in encouraging them to make their vehicle available as soon as possible for this serious safety related repair. When scheduling service appointments, it is imperative that dealers make sure these vehicle owners clearly understand that some form of courtesy transportation is available and will be provided at no charge while their vehicle is being repaired. The GM recalls and vehicles identified in the following table are eligible for courtesy transportation reimbursement. Recall Number Bulletin Subject Division Model Model Year 14491 Front Passenger Air Bag Inflator Assembly Pontiac Vibe 2003-2007 14735 Front Passenger Air Bag Inflator Module Pontiac Vibe 2003-2005 15040 Front Passenger Air Bag Inflator Saab 9-2X 2005 15041 Driver Air Bag Replacement Saab 9-3 9-5 2006-2011 2006-2009 15043 Driver Air Bag Replacement Saab 9-3 9-5 2006-2011 2006-2009 Bulletin No.: 18-NA-094 December, 2018 Page 3 Recall Number Bulletin Subject Division Model Model Year 15044 Front Passenger Air Bag Inflator Saab 9-2X 2006 15045 Front Passenger Air Bag Inflator Saab 9-2X 2006 15046 Front Passenger Air Bag Inflator Saab 9-2X 2006 15406 Front Passenger Air Bag Inflator Module Pontiac Vibe 2004-2007 15438 Front Passenger Air Bag Inflator Chevrolet GMC Silverado HD Sierra HD 2007-2008 15442 Front Passenger Air Bag Inflator Saab 9-2X 2005 15815 Front Passenger Air Bag Inflator Module Pontiac Vibe 2008 15816 Front Passenger Air Bag Inflator Pontiac Vibe 2008 15817 Front Passenger Air Bag Inflator Chevrolet GMC Silverado HD Sierra HD 2007-2008 15818 Front Passenger Air Bag Inflator Saab 9-2X 2005 15826 Front Passenger Air Bag Inflator Pontiac Vibe 2009-2010 17009 Front Passenger Air Bag Inflator Pontiac Vibe 2009 17476 Front Passenger Air Bag Inflator Pontiac Vibe 2009-2010 17477 Front Passenger Air Bag Inflator Pontiac Vibe 2010 28810 Takata Driver Air Bag Saturn Astra 2008-2009 28811 Takata Driver Air Bag Saturn Astra 2008-2009 For each eligible Takata air bag recall repair performed at a GM dealership from January 1, 2018 through December 31, 2018 for which the vehicle owner requested courtesy transportation, dealers should submit for courtesy transportation reimbursement via the GM Global Warranty System. Check the appropriate recall bulletin in the electronic Service Information (eSI) system for detailed submission instructions. In summary, the Takata Completion Rate Improvement Program is only applicable to the safety recalls and vehicle models identified above for recall repairs performed from January 1, 2018 through December 31, 2018. The involved recall bulletins have been revised accordingly and are available in the electronic Service Information (eSI) system. If you have any questions or concerns about this program, please contact your District Manager – Aftersales. Version 6 Modified Released April 3, 2018 April 30, 2018 – Updated the program date. June 06, 2018 – Updated the program date. June 29, 2018 – Updated the program date to July 31, 2018. July 30, 2018 – Updated the program date to December 31, 2018. November 29, 2018 – Added the Saab 9-2X model and updated the information in the Recall tables. GM bulletins are intended for use by professional technicians, NOT a “do-it-yourselfer”. They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the information. WE SUPPORT VOLUNTARY TECHNICIAN CERTIFICATION

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Reference Number: GCUS-9-13123 Takata Airbag Recall Communication on Behalf of Dealers UPDATE: GM Global Vehicle Safety will be sending a direct mail and email communication to customers with unrepaired vehicles affected by the Takata Airbag Recall on behalf of the dealer, using the GM Customer Sales and Service Retention (CSSR) program. One version of direct mail and one version of email will be sent advising owners to visit their dealership to complete the recall. These communications will go out in the first part of June. No action is required on your part. If you have any questions, please call your Epsilon Program Headquarters Representative at: (800) 292 9220.

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Announcement and FAQ – Takata – New Inflator Return Instructions (Continental US Saab OSC’s Only) Applies to: Recalls 15036, 15040 and 15042 Effective: May 25, 2016 Announcement: Takata has approved new Inflator Return Instructions that will simplify your return processing. There are four key points: 1. Fedex should no longer be used to return Takata airbag inflators. 2. A new LTL procedure is in effect (Less than Truckload) Click for Reference Library Link 3. Future Orio inflator part shipments will include the new instructions. 4. Your current inventory will have “old” instructions that you should replace. Frequently Asked Questions – (FAQ) Question: Why is the procedure changing? Answer: Three reasons, 1) to simplify the process, 2) to make Takata the shipper of record, 3) to correct previously inaccurate instructions that were inadvertently placed in some Orio inflator boxes. Question: What are the New Hazmat Shipping Procedures for Airbag Inflators? Answer: See the attached complete procedure from Takata. Saab and Takata are implementing a new shipping procedure effective immediately. A company called Takata XPO will arrange pick up of the inflators and return them to Takata. Once a month please call Takata XPO at 1-877-650-3476 for pick up. Please see step 6 of the return instructions. Takata XPO will provide all documents that are required to return the used inflators. Question: What if my OSC is not in the US Continental 48 States? Answer: NOTE: Locations outside of the Continental United States (Hawaii, Alaska, Puerto Rico, Virgin Islands INCLUDING Mexico and Canada CANNOT use the attached shipping instructions. Instead, OSC’s in these locations MUST contact the following Takata/XPO USA representative directly for shipping instructions: Armando Gonzales– Tel #: 210-250-5039 or Email: [email protected] [email protected] Question: What if the instructions in the boxes that I currently have are old and do not comply with the new procedure? Answer: Use the new procedure only! Discard the old instructions. The updated instructions will be included in future shipments or contact Takata XPO at 877-650-3476. They will send whatever material that is required. Question: What if a part box that I receive is missing return labels and/or paperwork? Answer: Contact Takata XPO at 877-650-3476. They will send whatever material that is required. Question: Can we get reimbursed for the Hazmat fees and shipping? Answer: Yes, you can submit for reimbursement for the Hazmat fees and shipping. The amount for Hazmat and shipping should be put in the sublet section of the claim. The sublet comment field must also be filled out identifying what the sublet amount is for. The Hazmat fee is the same amount whether 1 part is ordered or 5 parts. The amount must be divided by the number of Hazmat parts that are on the invoice. Only the amount of the Hazmat and shipping for the part that is on the claim should be submitted. Question: Should we send back the parts individually or should we hold them until we have quantities? Answer: Each removed air bag inflator must be returned directly to the supplier, Takata U.S.A. in the box in which the replacement airbag was received. The shipping box contains a bar code label, which will be used by Takata USA to document the replacement of the old inflator with the new inflator. Therefore, it is very important that the removed inflator be returned in the exact same box that contained the newly installed inflator for the vehicle. If the original box cannot be re-used, please refer to the shipping instructions under “Requesting a new box/shipping labels.” Hold the parts for 90 days and then contact Takata XPO. Question: How can I return the inflators to Takata if I am not Hazmat Certified? Answer: Hazmat certification will not be necessary. Complete the paperwork specified in the instructions. Takata XPO will pick up the inflators and they will now become the shipper Question: What if I am a new Saab OSC and do not have a CCN number. Answer: A CCN number will no longer be necessary if you are using Takata XPO to return the inflators.

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Subaru of America has announced an expansion of an existing recall that includes 2005 model year Saab 9-2X vehicles. These vehicles were manufactured by Subaru of America and marketed by General Motors. The subject vehicles are equipped with front passenger air bag SPI inflators that are described in a Part 573 Defect Information Report (NHTSA Recall No. 15E041) submitted by Takata on May 18, 2015. As a result, GM is conducting a safety recall. This recall expands the existing 14525 and 15036 regional recalls to a national recall for the 2005 Saab 9-2X. Details of the transition from recall 15036 to 15040 for the Saab 2005 will be provided in future communications. The earlier regional recall included vehicles with registration history in areas of high absolute humidity. Consistent with other automotive manufacturers involved in regional recalls of Takata front passenger air bag inflators, this new recall will include all areas of the U.S. and Canada. Subaru’s report filed with the National Highway Traffic Safety Administration provides the following description of the condition and the resulting safety risk: The subject vehicles are equipped with front passenger air bag SPI inflators which are described in a Part 573 Defect Information Report (NHTSA Recall No. 15E041) submitted by Takata on May 18, 2015. The propellant wafers in some of the subject inflators may experience an alteration over time, which could potentially lead to overaggressive combustion in the event of an air bag deployment. Depending on the circumstances, this potential condition could create excessive internal pressure when the air bag is deployed, which could result in the body of the inflator rupturing upon deployment. Based upon Takata’s investigation to date, the potential for such ruptures may occur in some of the subject inflators after several years of exposure to persistent conditions of high absolute humidity. Takata is also aware of a potential issue associated with the inflator body internal tape seals on some SPI inflators. During its investigation, Takata observed a small number of tape seal leaks in SPI inflators manufactured prior to 2007. These leaks were discovered during leak testing in 2014, as part of the Takata returned inflator evaluation program. Leaks have been found in SPI inflators returned from several of the vehicle manufacturers. Such a leak can increase the potential for moisture to reach the main propellant wafers, possibly in areas outside of the highest absolute humidity States. In the event of a crash necessitating deployment of the passenger side frontal air bag, the subject propellant wafers could cause the inflator to rupture with metal fragments striking and potentially seriously injuring the vehicle occupants. Saab Official Service Centers are to replace the vehicle’s front passenger air bag inflator at no charge to the vehicle owner. Parts are not currently available. Further information will be forthcoming regarding part availability. General Motors has notified the National Highway Traffic Safety Administration (NHTSA) about the upcoming safety recall that involves 2005 Model Saab 9-2X vehicles. The GM recall number is 15442 and the Saab recall number is 15040. It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. As required by the National Highway Traffic Safety Agency (NHTSA), GM will begin notifying involved customers of this safety recall on by July 27, 2015 or sooner. This letter will advise customers that parts are not currently available and that they will receive a follow up letter when parts are available. The Orio “Inquiry By Chassis” screen will not be updated until the recall bulletin is released. However, please be advised that vehicle owners may see this recall on the GM Owner Website or the NHTSA Website.

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PROGRAM LAUNCH: Takata Recall Repair Targeted Service Offer Updated Date: May 02, 2022 10:45 CT GLOBAL SAFETY FIELD INVESTIGATIONS DCS6113 DISTRIBUTE IMMEDIATELY Date: May 2, 2022 Subject: PROGRAM LAUNCH: Takata Recall Repair Targeted Service Offer Models: 2007-2008 Chevrolet Silverado HD 2007-2008 GMC Sierra HD 2003-2010 Pontiac Vibe 2008-2009 Saturn Astra 2005-2006 Saab 9-2X 2006-2011 Saab 9-3 2006-2009 Saab 9-5 To: ALL General Motors Dealers Located in the United States. General Motors continues to explore and develop new communication tactics and private offers to encourage Takata Airbag Safety Recall repair completion. GM will be providing a private offer to select business owners affected by the Takata Airbag Safety Recall. Upon successful completion of the recall repair, targeted business owners are eligible for a complimentary oil change and tire rotation. Your participation in this program will be critical to the overall success. Communications will be mailed to eligible Takata business owners on May 11, 2022. The communication will reinforce the urgency and need to repair the recalled business vehicle and will offer a complimentary oil change and tire rotation for owners who schedule and complete the recall repair by July 31, 2022. Owners will be asked to contact their preferred dealership to schedule the recall repair and maintenance incentive. Both English and Spanish versions will be included. A copy of the communication is attached to this message for your reference. Complimentary Oil Change & Tire Rotation Owners who schedule and complete the recall repair by July 31, 2022 are eligible for a complimentary oil change and tire rotation at time of recall repair. GM will reimburse your dealership through the Global Warranty Management System for the oil change and tire rotation provided at your dealership for eligible owners involved in the program. See the “Service Offer Warranty Information” section below for instructions on submitting the warranty transaction for payment. Service Offer Warranty Information Submit a warranty transaction using the table below. All transactions must be submit as a ZSSP transaction type. Labor Operation Description RPO Code Misc. Net Item 0600695 Oil Change & Tire Rotation for vehicles with Gas Engines 2003-2010 Pontiac Vibe 2008-2009 Saturn Astra 2005-2006 Saab 9-2X 2006-2011 Saab 9-3 2006-2009 Saab 9-5 2007-2008 Chevrolet Silverado HD 2007-2008 GMC Sierra HD N/A Oil Change & Tire Rotation for vehicles with Gas Engines AND Dual-Rear-Wheel-Axles 2007-2008 Chevrolet Silverado HD 2007-2008 GMC Sierra HD C7W Oil Change & Tire Rotation for vehicles with Diesel Engines 2007-2008 Chevrolet Silverado HD 2007-2008 GMC Sierra HD LBZ, LLY or LMM Oil Change & Tire Rotation for vehicles with Diesel Engines AND Dual-Rear-Wheel-Axles 2007-2008 Chevrolet Silverado HD 2007-2008 GMC Sierra HD LBZ, LLY or LMM AND C7W END OF MESSAGE GLOBAL SAFETY FIELD INVESTIGATIONS GM Vehicle Safety PO Box 3047 Milwaukee, WI 53201 PRESORTED FIRST-CLASS MAIL U.S. POSTAGE PAID GENERAL MOTORS FPO CV-011676 ***************AUTO**MIXED AADC 450 [Unique_ID] [Creative_Code] [Mail Date] [FName] [LName] [Address] [Address2] [City], [State] [ZIP] Get A FREE Oil Change & Tire Rotation This recall repair is important to everyone’s safety. Without this FREE recall repair, one of the front airbag inflators could explode when it deploys during a crash. If this happens, sharp metal fragments could pass through the airbag, striking the driver or passengers, causing serious injuries or even death. It is urgent that you schedule your FREE recall repair immediately. For more information about this airbag safety recall, go to experience.gm.com/ownercenter/recalls and enter your VIN. [BusinessName], Creating a brighter future for your business really comes down to making the right choices today. The [Year] [Make] [Model] registered to this company is included in the Takata Airbag Safety Recall, and it’s important that your business takes the first step today to get this FREE recall repair completed. Plus, when you’re at the dealership for servicing, you’ll get a complimentary oil change and tire rotation. Asegurémonos de que su vehículo comercial esté protegido y preparado para el camino por delante para que pueda seguir estando allí para sus clientes. El [Año] [Marca] [Modelo] registrado a nombre de esta empresa está incluido en el retiro por seguridad de bolsas de aire Takata y es importante que esta reparación GRATUITA se complete para proteger la seguridad de sus empleados y otras personas en la carretera. Luego, mientras le dan servicio a su vehículo comercial, obtenga un cambio de aceite y una rotación de llantas de cortesía por nuestra cuenta. Haremos que el tiempo de inactividad valga la pena Entendemos que este vehículo es fundamental para sus operaciones, y por eso queremos que esta visita sea lo más beneficiosa posible. Mientras su vehículo está en el taller para su reparación, también podrá cambiar el aceite del vehículo y rotar las llantas. Esto ayudará a su empresa a evitar futuros retrasos en el mantenimiento y garantizará que su vehículo esté disponible para atender a sus clientes. Mientras espera, los concesionarios pueden incluso brindarle acceso a transporte alternativo o un vehículo prestado. Para programar esta reparación, simplemente comuníquese con uno de nuestros más de 4100 concesionarios Chevrolet, Buick, GMC o Cadillac ubicados en todo el país. Visite mycertifiedservice.com/dealer o llame al 1-866-467-9700 para encontrar el distribuidor más cercano. Los propietarios de Saab pueden reparar en cualquier concesionario GM o en el Centro de servicio oficial de Saab. Si prefiere un Centro de Servicio Oficial Saab, visite saabparts.com o llame al 1-800-955-9007. Esta reparación del retiro del mercado es importante para la seguridad de todos. Sin esta reparación GRATIS, uno de los infladores de las bolsas de aire delanteras podría explotar cuando se despliega durante un choque. Si esto sucede, fragmentos de metal afilados podrían atravesar la bolsa de aire, golpear al conductor o a los pasajeros y causar lesiones graves o incluso la muerte. Es urgente que programe su reparación de retiro GRATUITA de inmediato. Para obtener más información sobre este retiro de seguridad de bolsas de aire, visite experience.gm.com/ownercenter/recalls e ingrese su VIN. We’ll make the downtime worth your while. We understand that this vehicle is essential to your operations, and that’s why we want to make this visit as beneficial as possible. When you bring this vehicle into a dealership for this FREE recall repair by July 31, you’ll also be able to get the vehicle’s oil changed and tires rotated at absolutely no cost. That means one less maintenance stop to make down the road, which also means more time for meeting your customers’ needs. To schedule this recall repair, simply contact one of our 4,100+ Chevrolet, Buick, GMC or Cadillac dealers located nationwide. Visit mycertifiedservice.com/dealer or call 1-866-467-9700 to locate a dealer. For your convenience, dealers may be able to provide you with access to alternate transportation or a loaner vehicle while you wait. Single VIN Offer Gray For more information on the Takata Airbag Safety Recall, call 1-888-327-4236 or visit NHTSA.gov/recalls. ©2022 General Motors. All Rights Reserved. FPO *Offer valid for every VIN with a recall repair completed between 5/1/2022– 7/31/2022 on all 2007–2008 Chevrolet Silverado HD, 2007–2008 GMC Sierra HD, 2003–2010 Pontiac Vibe, 2005–2006 Saab 9-2X, 2006–2011 Saab 9-3, 2006–2009 Saab 9-5 and 2008–2009 Saturn Astra with an open Takata Airbag Safety Recall. *Cada VIN es elegible para un cambio de aceite y rotación de neumáticos gratis entre el 01/05/2022 y el 31/7/2022 en todos los Chevrolet Silverado HD 2007– 2008, GMC Sierra HD 2007–2008, Pontiac Vibe 2003–2010, 2005–2006 Saab 9-2X, 2006–2011 Saab 9-3, 2006–2009 Saab 9-5 y 2008–2009 Saturn Astra con un retiro abierto de Takata Airbag Safety. Contact a dealer [DEALER_NAME] [DLR_ADDRESS1] [DLR_CITY], [DEALER_STATE_PROV], [DLR_POSTAL_CODE] [DLR_SERVICE_PHONE] Your VIN: [VIN] How To Get Your FREE Oil Change & Tire Rotation: Cómo obtener su cambio de aceite y rotación de llantas gratis: 1 Contact a GM dealership. Schedule your business vehicle’s FREE Takata Airbag Safety Recall repair by July 31. 2 Bring this mailer in and receive a FREE oil change & tire rotation during the scheduled visit. 3 Comuníquese con un concesionario GM. Programe la reparación del retiro por seguridad de bolsas de aire Takata de su vehículo comercial. Reciba una rotación de llantas y un cambio de aceite GRATIS durante la visita programada. Dealer instructions: Refer to the dealer message [# TBD]. Una elección inteligente hoy puede ayudarlo a proteger su futuro. Schedule your business vehicle’s safety recall repair and get a FREE oil change & tire rotation during the visit. Programe la reparación del retiro de su vehículo comercial y obtenga un cambio de aceite y rotación de llantas GRATIS durante la visita. A smart choice today can help protect your future. Open For A FREE Oil Change & Tire Rotation Offer*

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