Safety Recall N212340980 Rear Toe Link Separation – 2010-2016 Cadillac SRX & 2011-2012 Saab 9-4x

SEOCONTENT-START

GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5838
URGENT – DISTRIBUTE IMMEDIATELY
Date: June 24, 2021
Subject: Upcoming Safety Recall N212340980
Rear Toe Link Separation
Models: 2010-2016 Cadillac SRX
2011-2012 Saab 9-4x
To: All General Motors Dealers
General Motors has notified the National Highway Traffic Safety Administration (NHTSA) about an upcoming safety recall that involves 2010 to 2016 model year Cadillac SRX and 2011 to 2012 Saab 9-4x vehicles. The GM recall number is N212340980.
Some vehicles involved in this recall were originally part of bulletin 14457. This bulletin will be closed, and the affected vehicles will now show under this upcoming safety recall.
The repair of SAAB vehicles regarding this safety recall will not be serviced at official SAAB Service Centers but can be repaired at your local Cadillac or any General Motors dealership.
It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification until the defect is remedied.
These vehicles may have received improper service requiring adjustment of a rear suspension toe link. In rare cases, dealers or independent repair shops may not have followed GM’s published procedures for torquing the jam nut in the toe link adjusters to the proper specification. A loose toe link can cause the vehicle to sway or wander at highway speeds or allow water or other corrosive elements to enter the threads within the adjuster. If a toe link is improperly adjusted, corrosion combined with vehicle motion may eventually cause the threads within the link to wear and loosen. In very rare cases with continued use, the link could separate. Separation while the vehicle is being driven increases the risk of a crash.
Parts are not currently available, but when parts are available, dealers will replace the adjustable toe link with a design that prevents adjustment.
Until further instructions are received, involved vehicles that are in dealers’ possession (new or used vehicle inventory, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc.) must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration purposes or any other dealer use. All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified.
The Investigate Vehicle History (IVH) screen in the Global Warranty Management (GWM) system will be updated for this upcoming recall on June 24, 2021. This action has been taken to assist dealers with determining which vehicles are involved so they can properly respond to customer inquiries.
Question and Answer Document (Q&A)
Attached to this message you will find a document that addresses the ten most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns.
Dealers will be advised when the recall bulletin is released. Until the recall bulletin is released, the IVH screen in GWM will display “N/A” under Release Date and “Incomplete – Remedy not yet available” under Status. This means the required repair is not yet available and dealers should not attempt to perform any repairs.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS
**************************************************************************************************************
This is a representative letter. Customer letters are personalized and list specific model, model year and VIN.
IMPORTANT SAFETY RECALL
August 2021
This notice applies to your vehicle, VIN: __________________________________
Dear General Motors Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2010 – 2016 model year Cadillac SRX and 2011 – 2012 Saab 9-4x model year vehicles. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products.
IMPORTANT
• Your vehicle is involved in GM safety recall N212340980
Why is your vehicle being recalled?
These vehicles may have received improper service requiring adjustment of a rear suspension toe link. Dealers or independent repair shops may not have followed GM’s published procedures for torquing the jam nut in the toe link adjusters to the proper specification. A loose toe link can cause the vehicle to sway or wander at highway speeds or allow water or other corrosive elements to enter the threads within the adjuster. If a toe link is improperly adjusted, corrosion combined with vehicle motion may cause the threads within the link to wear and loosen. With continued use, the link could separate. Separation while the vehicle is being driven increases the risk of a crash.
Warnings may include:
• Service Traction Control message
• Service Stabilitrak message
• Stabilitrak malfunction indicator lamp (MIL) stays on or flashes intermittently
• Service Rear Axle message
• Chimes in combination with any of these messages or MILs
• Sway or wander while driving
• Loud metallic or other unusual noise from the rear suspension
• Off-center steering wheel
• Uneven wear between the rear tires
A customer who experiences these warnings should have the vehicle flat towed to a GM dealership and should not drive the vehicle until it is inspected by a GM dealer.
What will we do?
Parts to repair your vehicle are not currently available, but when parts are available, your GM dealer will replace the adjustable toe link with a design that prevents adjustment. This service will be performed for you at no charge.
We are working as quickly as possible to correct this condition. When parts are available, we will send you another letter asking you to take your vehicle to your GM dealer to have your vehicle serviced. You can also check the status of this recall at: https://my.gm.com/recalls. If you have already paid for repairs for this condition, you may submit those charges using the reimbursement request form that will be provided with the next letter.
Do you have questions?
If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below.
Division
Number
Text Telephones (TTY)
Cadillac / Saab
1-866-982-2339
1-800-833-2622
Puerto Rico – English
1-800-496-9992
Puerto Rico – Español
1-800-496-9993
Virgin Islands
1-800-496-9994
If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to https://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 21V473.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Regina Carto
Vice President
Global Vehicle Safety and Systems
GM Recall: N212340980
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Product Safety Recall
N212340980 Rear Toe Link Separation
Copyright 2022 General Motors. All Rights Reserved. Page 1 of 10
Release Date:
January 2022
Revision:
04
Revision Description:
The service procedure Alignment Settings has been updated in this bulletin. Please discard all previous copies of N212340980.
Attention:
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
Vehicles involved in this recall were placed on stop delivery June 24, 2021. Once the service procedure contained in this bulletin has been performed on the vehicle, the vehicle is released from stop delivery and the vehicle can be delivered to the customer.
All involved vehicles that are in used dealer inventory must be held and not delivered to customers, dealer traded, or used for demonstration purposes until the repair contained in this bulletin has been performed on the vehicle.
A customer who experiences these warnings should have the vehicle flat towed to a GM dealership and should not drive the vehicle until it is inspected by a GM dealer.
Warnings may include:
• Service Traction Control message
• Service Stabilitrak message
• Stabilitrak malfunction indicator lamp (MIL) stays on or flashes intermittently
• Service Rear Axle message
• Chimes in combination with any of these messages or MILs
• Sway or wander while driving
• Loud metallic or other unusual noise from the rear suspension
• Off-center steering wheel
• Uneven wear between the rear tires Saab vehicles should be repaired by the GM dealer under this recall. Use the appropriate model year Cadillac SRX repair procedure and specifications. They will not be serviced at official Saab Service Centers.
Make
Model
Model Year
RPO
Description
From
To
Cadillac
SRX
2010
2016
Saab
9-4x
2011
2012
Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs.
Condition
General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain 2010 to 2016 model year Cadillac SRX and 2011 to 2012 Saab 9-4x vehicles. These vehicles may have received improper service requiring adjustment of a rear suspension toe link. In rare cases, dealers or independent repair shops may not have followed GM’s published procedures for torquing the jam nut in the toe link adjusters to the proper specification. A loose toe link can cause the vehicle to sway or wander at highway speeds or allow water or other corrosive elements to enter the threads within the adjuster. If a toe link is improperly adjusted, corrosion combined with vehicle motion may eventually cause the threads within the link to wear and loosen. In very rare cases with continued use, the link could separate. Separation while the vehicle is being driven increases the risk of a crash.
Correction
Dealers will replace the adjustable toe link with a design that prevents adjustment.
Product Safety Recall
N212340980 Rear Toe Link Separation
Page 2 of 10
Parts
Quantity
Part Name
Part No.
2
Link Assembly – Rear Susp. (Over – Mold)
85575854*
– OR –
2
Link Assembly – Rear Susp. (Solid Link)
85571873
Parts required to complete this recall are to be obtained from General Motors Customer Care and Aftersales (GMCCA). Please refer to your “involved vehicles listing” before ordering parts.
Order parts on a DRO or CSO Customer Special Order. If there is stock at your Admin PDC then your order will write to your PDC. If there is not any serviceable stock your order will go to backorder and reside at your Admin PDC until stock is available. If there is an emergency situation and you need the part, it must be ordered OVN.
Note: * The over-mold link assembly part number 85575854 must ONLY be submitted with labor code (9105592) AND with job card date on or before October 6, 2021 to avoid claim rejection. Vehicles repaired with the over -mold link assembly part number MUST have the serial number recorded for both left AND right-side toe link replacements when submitting the claim. Vehicles repaired with part number 85571873 do not require recording of the serial number when submitting the claim.
Reminder: Parts may be removed from Retail Inventory Management (RIM). Dealers should review the affected parts to confirm RIM managed status.
Warranty Information
Labor Operation
Description
Labor Time
Trans. Type
Net Item
9105592*
Install Left and Right Rear OVER-MOLD Suspension Links (includes front and rear toe alignment)
ADD: AWD Vehicles
1.9
–
0.2
ZFAT
N/A
9105993
Install Left and Right Rear SOLID LINK Suspension Links (includes front and rear toe alignment)
ADD: AWD Vehicles
1.9
–
0.2
ZFAT
N/A
9105869
Customer Reimbursement Approved
– For USA and Canada dealers only
– For Export dealers only
–
N/A
0.2
ZFAT
**
9105870
Customer Reimbursement Denied – For USA dealers only
N/A
ZFAT
***
9105994
Working Capital Assistance Program Reimbursement – USED INVENTORY ONLY
N/A
ZFAT
****
Note: To avoid having to “H” route the customer reimbursement/WCAP transaction for approval, it must be submitted prior to the repair transaction.
Working Capital Assistance Program (WCAP) Reimbursement – USED INVENTORY ONLY
Note: USA & Canada Only – To avoid having to “H” route the WCAP transaction for approval, it must be submitted prior to the repair transaction.
Important: The WCAP ZSET transaction labor code, 9800074, provided in the dealer message sent on July 13, 2021 (USA) or July 8, 2021 (Canada), must have been submitted prior to the submittal of the ZFAT transaction labor code or the claim will reject.
**** USA & Canada Dealers Only – For vehicles eligible under the Working Capital Assistance Program, the amount should be submitted in Net Item/Miscellaneous. This amount has been calculated to a daily value for the days that the vehicle was in used dealer inventory and not available for sale. This reimbursement is limited to the number of days from the date of the stop sale/stop delivery order (June 24, 2021) to the date the inspection or repair closed the recall bulletin (not to exceed 112 days).
Product Safety Recall
N212340980 Rear Toe Link Separation
Page 3 of 10
Vehicle
Working Capital Assistance Reimbursement Amount
USA Canada
2010 Cadillac SRX $2.53 $4.58
2011 Cadillac SRX $3.30 $5.88
2012 Cadillac SRX $4.19 $5.08
2013 Cadillac SRX $5.08 $6.00
2014 Cadillac SRX $6.11 $7.02
2015 Cadillac SRX $7.02 $8.06
2016 Cadillac SRX $8.32 $9.33
2011 Saab 9-4x $4.31 $5.88
2012 Saab 9-4x $5.15 $N/A
Serial Number Recording for Rear Over-Mold Suspension Link Assembly Replacements ONLY:
5844317
5906148
IMPORTANT: * (TECHNICIAN and WARRANTY ADMINISTRATOR) REQUIREMENT FOR THE REPLACEMENT
OVER-MOLD LINK ASSEMBLY. The replacement over-mold link assembly serial number must be captured by the
technician and recorded on the job card. The Warranty Administrator MUST enter the replacement over-mold link
assembly serial number in GWM (Global Warranty Management) or in DMS (Dealer Management System) for BOTH left
and right-side toe links. Enter the first serial number of the replacement left side toe link in the ‘Labor Operation
Product Safety Recall
N212340980 Rear Toe Link Separation
Page 4 of 10
Dependency Code’ field (1) per the screen above. Place the second serial number of the right-side toe link in the ‘General
Comments’ comments section. Failure to enter these serial numbers will cause the claim to reject.
** For USA and Canada: Submit the dollar amount reimbursed to the customer in Net/Reimbursement. Submit $20.00
administrative allowance in Net/Admin Allowance.
For Export: Submit the dollar amount reimbursed to the customer in Net/Reimbursement.
*** Submit $10.00 administrative allowance in Net/Admin Allowance.
5880371
Over–mold service part
5903821
Solid link service part
IMPORTANT: The new rear suspension links are non-adjustable. Rear toe adjustment is to be accomplished
using the camber adjustment. Please refer to the revised rear alignment specifications provided in the service
procedure below. There are two types of service parts that are approved for this repair. The over-mold part and
the solid link part both perform and function the same, only the manufacturing processes differ. They must be
installed in pairs, do not mix the over-mold and solid link service parts on the same vehicle.
Service Procedure
1. Remove and discard the left and right rear suspension adjust links. Refer to Adjust Link Replacement in SI.
Product Safety Recall
N212340980 Rear Toe Link Separation
Page 5 of 10
5880372
NOTE: If there are any illegible digits on the serial number, place an “x” in its place.
2. If installing the over-mold part, record the serial numbers from BOTH new suspension links on the job card (not
required for the solid link service part).
5880373
3. Install the new left and right rear suspension links. Refer to Adjust Link Replacement in SI (NOTE: over-mold service
part shown, solid link part installation is the same).
4. Set the Front and Rear Alignment, refer to Wheel Alignment – Steering Wheel Angle and/or Front Toe Adjustment
and Rear Camber Adjustment in SI.
Product Safety Recall
N212340980 Rear Toe Link Separation
Page 6 of 10
1863393
IMPORTANT: Rear toe adjustment is to be accomplished using the camber adjustment. The goal is to set toe, monitor camber. In situations where both toe and camber cannot be set to the nominal target, please set toe as close to nominal as possible – while ensuring camber stays within the revised rear alignment specifications. Please refer to the revised rear alignment specifications provided in this document.
Product Safety Recall
N212340980 Rear Toe Link Separation
Page 7 of 10
Revised Rear Alignment Settings
REAR SUSPENSION WHEEL ALIGNMENT
SERVICE “AT CURB”
MODEL
GVWR
(SUSPENSION)
RESTRICTIONS
CAMBER
CROSS CAMBER
(LEFT-RIGHT)
SUM TOE
(LEFT+RIGHT)
+/- 0.20 Deg.
THRUST ANGLE
L
R
Spec Range
Spec Range
Target
Spec Range
SRX
9-4x
All RPO’s
NONE
+0.20 Deg to -2.20 Deg
+0.20 Deg to -2.20 Deg
N/R
+0.20 Deg.
+0.30 to – 0.30 Deg.
NOTE: N/R= Not Required
Dealer Responsibility – For USA & Export (USA States, Territories, and Possessions)
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time.
Dealer Responsibility – All
All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers’ possession and subject to this recall must be held and inspected/repaired per the service procedure of this bulletin before customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration, or any other purpose.
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within the CPOIS system, or once again be used in the CTP program.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter. In summary, whenever a vehicle subject to this field action enters your vehicle inventory you must take the steps necessary to ensure the program correction has been made before selling the vehicle. In addition, for vehicles entering your facility for service, you are required to ensure the customer is aware of the open field action and make every reasonable effort to implement the program correction as set forth in this bulletin prior to releasing the vehicle.
Product Safety Recall
N212340980 Rear Toe Link Separation
Page 8 of 10
Dealer Reports
For dealers with involved vehicles, a listing has been prepared and will be available through GM GlobalConnect Maxis Field Action Reports or sent directly to export dealers. The Inventory tab of the dealer reports will contain VINs that apply to this recall. This information is intended to assist dealers with the PROMPT COMPLETION of these vehicles. The Customer In-Service tab will contain customer names and addresses from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall may be a violation of law in several states.
Courtesy Transportation – For USA & Canada
Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the warranty coverage period. See General Motors Service Policies and Procedures Manual for courtesy transportation program details.
Customer Notification
USA & Canada – General Motors will notify customers of this recall on their vehicle (see copy of customer letter included with this bulletin).
Export – Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the attached sample letter.
Customer Reimbursement
Customer requests for reimbursement of previously paid repairs to correct the condition described in the bulletin can be submitted at any time to the dealer. See General Motors Service Policies and Procedures Manual, Product Field Action Customer Reimbursement Procedure (USA & Canada) or local Policies and Procedures, for details.
GM bulletins are intended for use by professional technicians, NOT a “do-it-yourselfer”. They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.
We Support Voluntary Technician Certification
Product Safety Recall
N212340980 Rear Toe Link Separation
Page 9 of 10
IMPORTANT SAFETY RECALL
October 2021
This notice applies to your vehicle, VIN: _____________________________________
Dear General Motors Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain 2010 to 2016 model year Cadillac SRX and 2011 to 2012 Saab 9-4x vehicles. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products.
IMPORTANT
• Your vehicle is involved in GM safety recall N212340980.
• Schedule an appointment with your GM dealer.
• This service will be performed for you at no charge.
Why is your vehicle being recalled?
These vehicles may have received improper service requiring adjustment of a rear suspension toe link. Dealers or independent repair shops may not have followed GM’s published procedures for torquing the jam nut in the toe link adjusters to the proper specification. A loose toe link can cause the vehicle to sway or wander at highway speeds or allow water or other corrosive elements to enter the threads within the adjuster. If a toe link is improperly adjusted, corrosion combined with vehicle motion may cause the threads within the link to wear and loosen. With continued use, the link could separate. Separation while the vehicle is being driven increases the risk of a crash.
Warnings may include:
• Service Traction Control message
• Service Stabilitrak message
• Stabilitrak malfunction indicator lamp (MIL) stays on or flashes intermittently
• Service Rear Axle message
• Chimes in combination with any of these messages or MILs
• Sway or wander while driving
• Loud metallic or other unusual noise from the rear suspension
• Off-center steering wheel
• Uneven wear between the rear tires
A customer who experiences these warnings should have the vehicle flat towed to a GM dealership and should not drive the vehicle until it is inspected by a GM dealer.
What will we do?
Your GM dealer will replace the adjustable toe link with a design that prevents adjustment. This service will be performed for you at no charge. Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual service correction time of approximately 2 hours.
What should you do?
You should contact your GM dealer to arrange a service appointment as soon as possible.
Did you already pay for this repair?
Even though you may have previously had repairs for this condition, you will still need to take your vehicle to your dealer for additional repairs. If you have already paid for repairs for the recall condition, please complete the enclosed reimbursement form and present it to your dealer with all required documents. Working with your dealer will expedite your request, however, if this is not convenient, you may mail the completed reimbursement form and all required documents to Reimbursement Department, PO Box 33170, Detroit, MI 48232-5170.
Product Safety Recall
N212340980 Rear Toe Link Separation
Page 10 of 10
Do you have questions?
If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below.
Division
Number
Text Telephones (TTY)
Cadillac
1-800-333-4223
1-800-833-2622
Puerto Rico – English
1-800-496-9992
Puerto Rico – Español
1-800-496-9993
Virgin Islands
1-800-496-9994
If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to https://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 21V473.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Regina A. Carto
Vice President
Global Product Safety and Systems
Enclosure
GM Recall: N212340980
**************************************************************************************************************
IMPORTANT SAFETY RECALL
October 2021
This notice applies to your vehicle, VIN: _____________________________________
Dear General Motors Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain 2010 to 2016 model year Cadillac SRX and 2011 to 2012 Saab 9-4x vehicles. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products.
IMPORTANT
• Your vehicle is involved in GM safety recall N212340980.
• Schedule an appointment with your GM dealer.
• This service will be performed for you at no charge.
Why is your vehicle being recalled?
These vehicles may have received improper service requiring adjustment of a rear suspension toe link. Dealers or independent repair shops may not have followed GM’s published procedures for torquing the jam nut in the toe link adjusters to the proper specification. A loose toe link can cause the vehicle to sway or wander at highway speeds or allow water or other corrosive elements to enter the threads within the adjuster. If a toe link is improperly adjusted, corrosion combined with vehicle motion may cause the threads within the link to wear and loosen. With continued use, the link could separate. Separation while the vehicle is being driven increases the risk of a crash.
Warnings may include:
• Service Traction Control message
• Service Stabilitrak message
• Stabilitrak malfunction indicator lamp (MIL) stays on or flashes intermittently
• Service Rear Axle message
• Chimes in combination with any of these messages or MILs
• Sway or wander while driving
• Loud metallic or other unusual noise from the rear suspension
• Off-center steering wheel
• Uneven wear between the rear tires
A customer who experiences these warnings should have the vehicle flat towed to a GM dealership and should not drive the vehicle until it is inspected by a GM dealer.
What will we do?
Your GM dealer will replace the adjustable toe link with a design that prevents adjustment. This service will be performed for you at no charge. Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual service correction time of approximately 2 hours.
What should you do?
You should contact your GM dealer to arrange a service appointment as soon as possible.
Did you already pay for this repair?
Even though you may have previously had repairs for this condition, you will still need to take your vehicle to your dealer for additional repairs. If you have already paid for repairs for the recall condition, please complete the enclosed reimbursement form and present it to your dealer with all required documents. Working with your dealer will expedite your request, however, if this is not convenient, you may mail the completed reimbursement form and all required documents to Reimbursement Department, PO Box 33170, Detroit, MI 48232-5170.
Do you have questions?
If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below.
Division
Number
Text Telephones (TTY)
Cadillac
1-800-333-4223
1-800-833-2622
Puerto Rico – English
1-800-496-9992
Puerto Rico – Español
1-800-496-9993
Virgin Islands
1-800-496-9994
If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to https://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 21V473.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Regina A. Carto
Vice President
Global Product Safety and Systems
Enclosure
GM Recall: N212340980
**************************************************************************************************************
GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5887
URGENT – DISTRIBUTE IMMEDIATELY
Date: August 04, 2021
Subject: Safety Recall – N212340980
Rear Toe Link Separation
Models: 2010-2016 Cadillac SRX
2011-2012 Saab 9-4x
To: All General Motors Dealers
General Motors is releasing Safety Recall N212340980 today. The total number of U.S. vehicles involved is approximately 381,998. Please see the attached bulletin for details.
IMPORTANT NOTE ON PARTS SUPPLY AND USAGE:
Part # 85575854 Rear Suspension Link Assembly is in very limited supply and will be replaced by a new service part in the very near future. DO NOT order this part for shelf stock in your inventory, this is a field fix part for customer-owned vehicles only at this time. These parts should be only utilized for customers who have experienced one or more of the described warning signs relating to the loose toe link condition, or whose vehicle is otherwise determined to have the condition.
Warnings may include:
• Service Traction Control message
• Service Stabilitrak message
• Stabilitrak malfunction indicator lamp (MIL) stays on or flashes intermittently
• Service Rear Axle message
• Chimes in combination with any of these messages or MILs
• Sway or wander while driving
• Loud metallic or other unusual noise from the rear suspension
• Off-center steering wheel
• Uneven wear between the rear tires
A customer who experiences these warnings should have the vehicle flat towed to a GM dealership and should not drive the vehicle until it is inspected by a GM dealer.
Involved vehicles in used dealer inventory should remain on stop delivery until the new service part is released.
Saab vehicles should be repaired by the GM dealer under this recall. They will not be serviced at official Saab Service Centers.
Question and Answer Document (Q&A)
Attached to this message you will find a document that addresses the ten most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns.
Global Warranty Management (GWM)
The Required Field Action section on the Investigate Vehicle History (IVH) screen will be updated August 05, 2021 or sooner.
The IVH status of included vehicles will be updated to “Incomplete-Limited or No Parts” status. Please hold all warranty transactions until IVH has been updated.
A warranty claim can be submitted, and the recall can be closed while the included VIN is in “Incomplete-Limited or No Parts” status once the service procedure in this bulletin is completed.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS
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GM CUSTOMER CARE AND AFTERSALES
DCS5865
URGENT – DISTRIBUTE IMMEDIATELY
Date: July 13, 2021
Subject: N212340980 – Safety Recall
Rear Toe Link Separation
Application for Used Vehicle Working Capital Assistance Program (WCAP)
Models: 2010-2016 Cadillac SRX
2011-2012 Saab 9-4x
To: All General Motors Dealers
On June 24, 2021, GM sent to all GM dealers GlobalConnect Message GCUS-3-2221 regarding safety recall N212340980.
The required repair to complete this recall is not yet available. Until further instructions are received, the involved vehicles that are in dealers’ possession (new or used vehicle inventory, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc.) must be held and cannot be delivered to customers, dealer-traded, released to auction, used for demonstration purposes or put to any other use.
This message is to inform dealers who have involved vehicles in their inventory that they can now apply for the used vehicle Working Capital Assistance Program (“WCAP”) for safety recall N212340980.
Before proceeding with the application process described below, dealers must verify vehicle eligibility based on the program terms and guidelines that were provided in GM GlobalConnect Message GCUS-9-10968 dated March 10, 2021. Applications submitted on ineligible vehicles are subject to chargeback of any incentives paid to the dealer under the WCAP. Because compensation and tracking requires visibility into dealers’ inventory, dealers must also have agreed to a Dealer Data Share agreement with GM in order to receive any compensation under this program.
To apply for the WCAP for safety recall N212340980, dealers must access the GM Global Warranty Management (GWM) system and submit a “ZSET” warranty transaction using the labor code provided below for each eligible vehicle. This zero-dollar special transaction type is the dealer’s application for compensation and constitutes a representation from the dealer that the vehicle is eligible for WCAP assistance.
Note: Acceptance of the warranty transaction does not ensure vehicle eligibility or guarantee the provision of any assistance as defined by program terms and guidelines.
Labor Code
Description
Labor Time
Trans Code
9800074
Working Capital Assistance for Safety Recall N212340980
N/A
ZSET
To be eligible for the WCAP, a vehicle must be in dealer inventory at the time the related field action bulletin is released. If a vehicle has been delivered, wholesaled or otherwise disposed of prior to release of the bulletin, the vehicle is not eligible for assistance. Additionally, recalled vehicles taken in on trade may be eligible for assistance if the dealer immediately reports the vehicle in used vehicle inventory via its Dealer Management System (DMS) and makes application through the GWM system.
To ensure that GM is receiving daily inventory information, which is necessary to process payments and make eligibility determinations under the WCAP, the dealer’s vehicles must be properly identified in the dealership’s DMS. A daily feed of this information is provided to GM through the Dealer Data Share (DDS) agreement.
Beginning with the 1st quarter of 2019, all WCAP payments will be facilitated through the Global Warranty Management (GWM) system. For each eligible vehicle, a qualifying dealer will submit for WCAP vehicle enrollment with a “ZSET” transaction type and for reimbursement with a “ZFAT” transaction type both through the GWM system. If approved, a WCAP credit for that vehicle will be issued through the GWM system similar to any other warranty credit. WCAP submission instructions and the required labor code will also be provided in the appropriate field action bulletin. Each WCAP transaction being credited will be clearly identified on the dealer’s daily credit memo.
In order to receive payment, a dealer must have timely reported the vehicle in used vehicle inventory, retained the vehicle until the related field action bulletin is released, and properly applied for the WCAP payment. The vehicle must also be otherwise eligible under WCAP rules and guidelines.
GM reserves the right to amend, modify, terminate, or cancel this program at any time in its sole discretion.
END OF MESSAGE GM CUSTOMER CARE AND AFTERSALES
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GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5995
URGENT – DISTRIBUTE IMMEDIATELY
Date: December 2, 2021
Subject: REVISION: Safety Recall – N212340980-03
Rear Toe Link Separation
Revised Warranty and Service Procedure
Models: 2010-2016 Cadillac SRX
2011-2012 Saab 9-4x
To: All General Motors Dealers
This bulletin has been updated in the warranty and service procedure sections. Please discard all previous copies of N212340980.
Important Reminders Saab vehicles should be repaired by the GM dealer under this recall. Use the appropriate model year Cadillac SRX repair procedure and specifications. They will not be serviced at official Saab Service Centers.
Question and Answer Document (Q&A)
Attached to this message you will find a document that addresses the ten most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS
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GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5959
URGENT – DISTRIBUTE IMMEDIATELY
Date: October 11, 2021
Subject: REVISION: Safety Recall – N212340980-02
Rear Toe Link Separation
Revised Parts, Warranty, Service Procedure and Customer Letter Added
Models: 2010-2016 Cadillac SRX
2011-2012 Saab 9-4x
To: All General Motors Dealers
This bulletin has been revised in the parts, warranty, and service procedure sections and the customer letter has been added. Please discard all previous copies of N212340980.
Important Reminders Saab vehicles should be repaired by the GM dealer under this recall. Use the appropriate model year Cadillac SRX repair procedure and specifications. They will not be serviced at official Saab Service Centers.
Question and Answer Document (Q&A)
Attached to this message you will find an updated document that addresses the ten most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns.
Customer Letter Mailing
The customer letter mailing will begin in mid-October 2021.
Global Warranty Management (GWM)
The Required Field Action section on the Investigate Vehicle History (IVH) screen will be updated October 11, 2021.
The IVH status of included vehicles will be updated to “Open” status. Please hold all warranty transactions until IVH has been updated.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS
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GLOBAL SAFETY FIELD INVESTIGATIONS
DCS6040
URGENT – DISTRIBUTE IMMEDIATELY
Date: January 27, 2022
Subject: REVISION: Safety Recall – N212340980-04
Rear Toe Link Separation
Revised Service Procedure Alignment Settings
Models: 2010-2016 Cadillac SRX
2011-2012 Saab 9-4x
To: All General Motors Dealers
The service procedure Alignment Settings has been updated in this bulletin. Please discard all previous copies of N212340980.
Important Reminders Saab vehicles should be repaired by the GM dealer under this recall. Use the appropriate model year Cadillac SRX repair procedure and specifications. They will not be serviced at official Saab Service Centers.
Question and Answer Document (Q&A)
Attached to this message you will find a document that addresses the ten most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS
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GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5946
URGENT – DISTRIBUTE IMMEDIATELY
Date: October 5, 2021
Subject: REVISION: N212340980-01 – Safety Recall
Rear Toe Link Separation
Revised Parts, Warranty, Service Procedure
Models: 2010-2016 Cadillac SRX
2011-2012 Saab 9-4x
To: All General Motors Dealers
This bulletin has been revised in the parts, warranty, and service procedure sections. The NEW requirement information for recording the serial number for replacement part # 85575854 (over-mold rear suspension link assembly) has also been added to this bulletin. Please discard all previous copies of N212340980.
Important Reminders
Part # 85575854 Rear Suspension Link Assembly is in very limited supply and will be replaced by a new service part in the very near future. DO NOT order this part for shelf stock in your inventory, this is a field fix part for customer-owned vehicles only at this time. These parts should be only utilized for customers who have experienced one or more of the described warning signs relating to the loose toe link condition, or whose vehicle is otherwise determined to have the condition.
Involved vehicles in used dealer inventory should remain on stop delivery until the new service part (solid link) is released.
Saab vehicles should be repaired by the GM dealer under this recall. Use the appropriate model year Cadillac SRX repair procedure and specifications. They will not be serviced at official Saab Service Centers.
Question and Answer Document (Q&A)
Attached to this message you will find a document that addresses the ten most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns.
Dealers will be advised when the solid link service part is released. Until the solid link service part is available, the IVH screen in GWM will display “N/A” under Release Date and “Incomplete – Remedy not yet available” under Status. This means the required repair is not yet available and dealers should not attempt to perform any repairs.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS

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