Product Safety Recall A212335470 Mispositioned Emergency Jack May Not Support Vehicle – 2020-2022 Buick Encore GX & 2021-2022 Chevrolet Trailblazer

June 10, 2021 NHTSA CAMPAIGN NUMBER: 21V440000

Emergency Jack can Fracture While in Use

A fractured jack can cause the vehicle to collapse, increasing the risk of injury.

 

NHTSA Campaign Number: 21V440

Manufacturer General Motors, LLC

Components EQUIPMENT

Potential Number of Units Affected 135,400

 

Summary

General Motors, LLC. (GM) is recalling certain 2020-2022 Buick Encore GX and 2021-2022 Chevrolet Trailblazer vehicles. The emergency jack, if not positioned as directed in the vehicle owner’s manual, can fracture while in use.

 

Remedy

Dealers will replace the jack, free of charge. Interim owner notification letters informing owner of the safety risk are expected to be mailed July 26, 2021. A second notice will be mailed once remedy parts become available. Owners may contact Buick customer service at 1-800-521-7300 or Chevrolet customer service at 1-800-222-1020. GM’s number for this recall is A212335470.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Vehicle has a Recall

 


Condition

General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2020 – 2022 model year Buick Encore GX and 2021 – 2022 model year Chevrolet Trailblazer vehicles.
These vehicles are equipped with an emergency jack that, if not positioned as directed in the vehicle owner’s manual, could fracture and fail to support the vehicle. If the jack fractures while under load, the vehicle could collapse, potentially injuring people near or under the vehicle.

 

Correction

Dealers will replace the recalled jack with a jack with a different design.

 

Parts

Quantity Part Name Part No.
1 Jack 60005847

 


Frequently Asked Questions (FAQs) for Safety Recall A212335470
Mispositioned Emergency Jack May Not Support Vehicle

 

These questions and answers are being provided to help GM dealers respond to inquiries from involved vehicle owners about the Safety recall identified above.

 

Q1) Which vehicles are involved?

Certain 2020-2022 model year Buick Encore GX and 2021-2022 model year Chevrolet Trailblazer vehicles.

 

Q2) What is the issue or condition?

These vehicles are equipped with an emergency jack that, if not positioned as directed in the vehicle owner’s manual, could fracture and fail to support the vehicle.

 

Q3) What symptoms may be experienced?  What warning signs may be associated with the issue or condition described?

If the jack fractures while under load, the jack could collapse, potentially injuring people near or under the vehicle.

 

Q4) What is the remedy/repair?

Dealers will replace the recalled jack with a jack with a different design.

 

Q5) What is the safety risk?  Is the vehicle safe to drive?

If the jack fractures while under load, the vehicle could collapse, potentially injuring people near or under the vehicle.

 

Q6) Does the customer have to pay for this remedy/repair?

No, this inspection/repair will be done at no cost to the customer.

 

Q7) Is the remedy/repair available now?

Yes, please see the attached bulletin for details.

 

Q8) What should customers do until recall repairs can be completed?  Are there any special instructions?

If a need arises requiring the use of the emergency jack, do not use the jack until the recall is completed.  Instead, GM recommends owners contact the Chevrolet Roadside Assistance Center at 1-800-243-8872 or the Buick Roadside Assistance Center at 1800-252-1112.

 

Q9) How can customers check to see if their vehicle is involved in this field action?

Customers who own a vehicle involved in the field action will be notified by mail by General Motors, but they may also check their Vehicle Identification Number (VIN) for field actions in GM Owner Center at https://my.gm.com/recalls or via NHTSA’s website at https://vinrcl.safercar.gov/vin/.

 

Q10) If customers are concerned, can they get a rental car or courtesy transportation?

Courtesy transportation is available for customers whose vehicles are involved in this recall and are within the warranty coverage period for the warranty which is associated with this recall.  Please refer to Warranty Administration Bulletin #17-NA-073:  Field Action Courtesy Transportation Policy for further information.

 



5 Affected Products

Vehicles

MAKE MODEL YEAR
BUICK ENCORE GX 2020-2022
CHEVROLET TRAILBLAZER 2021-2022

 


24 Associated Documents

ISSUED Interim Owner Notification Letter(Part 577)

RIONL-21V440-2128.pdf 96.311KB

RIONL-21V440-2128

 


Manufacturer Notices(to Dealers,etc) – Dealer Message re REVISION A212335470-01 Safety Recall Mispositioned Emergency Jack May Not Support Vehicle Customer Letter Added

RCMN-21V440-8680.pdf 57.819KB

RCMN-21V440-8680

 


Miscellaneous Document – Frequently Asked Questions (FAQs) for Safety Recall A212335470 Mispositioned Emergency Jack May Not Support Vehicle

RMISC-21V440-0334.pdf 102.143KB

RMISC-21V440-0334

 


Manufacturer Notices(to Dealers,etc) – Dealer Message re A212335470 – Safety Recall Mispositioned Emergency Jack May Not Support Vehicle

RCMN-21V440-1105.pdf 13.417KB

RCMN-21V440-1105

 


Safety Bulletin – Product Safety Recall A212335470 Mispositioned Emergency Jack May Not Support Vehicle

RCSB-21V440-4001.pdf 443.24KB

RCSB-21V440-4001

 


Manufacturer Notices(to Dealers,etc) – Dealer Stop Delivery Message re Attention: Rhode Island General Motors Dealers Only Stop Delivery Order for Upcoming Safety Recall A212335471 – Mispositioned Emergency Jack May Not Support Vehicle New and Used Dealer Inventory Only

RCMN-21V440-6591.pdf 61.775KB

RCMN-21V440-6591

 


ISSUED Owner Notification Letter(Part 577)

RCONL-21V440-9521.pdf 132.519KB

RCONL-21V440-9521

 


Defect Notice 573 Report

RCLRPT-21V440-2778.PDF 214.275KB

RCLRPT-21V440-2778

 


Miscellaneous Document – Frequently Asked Questions (FAQs) for Safety Recall A212335470 Mispositioned Emergency Jack May Not Support Vehicle

RMISC-21V440-8541.pdf 102.143KB

RMISC-21V440-8541

 


Recall Acknowledgement

RCAK-21V440-8216.pdf 645.289KB

RCAK-21V440-8216

 


Safety Bulletin – Product Safety Recall A212335470 Mispositioned Emergency Jack May Not Support Vehicle

RCSB-21V440-8123.pdf 460.736KB

RCSB-21V440-8123

 


Manufacturer Notices(to Dealers,etc) – Dealer Message re A212335471 – Safety Recall WCAP for Mispositioned Emergency Jack May Not Support Vehicle Application for Used Vehicle Working Capital Assistance Program (WCAP)

RCMN-21V440-7054.pdf 106.219KB

RCMN-21V440-7054

 


Manufacturer Notices(to Dealers,etc) – Dealer Message re A212335471 – Safety Recall WCAP for Mispositioned Emergency Jack May Not Support Vehicle Application for Used Vehicle Working Capital Assistance Program (WCAP) UPDATE Applicable for Vehicles in Rhode Island Only

RCMN-21V440-2107.pdf 88.354KB

RCMN-21V440-2107

 


Safety Bulletin

RCSB-21V440-6920.pdf 489.131KB

RCSB-21V440-6920

 


Miscellaneous Document – Frequently Asked Questions (FAQs) for Safety Recall A212335471 Mispositioned Emergency Jack May Not Support Vehicle

RMISC-21V440-1667.pdf 102.118KB

RMISC-21V440-1667

 


Manufacturer Notices(to Dealers,etc) – Dealer Message re A212335471 – Safety Recall Mispositioned Emergency Jack May Not Support Vehicle (Rhode Island Only)

RCMN-21V440-9324.pdf 144.253KB

RCMN-21V440-9324

 


Recall Quarterly Report #2, 2021-4

RCLQRT-21V440-2369.PDF 211.258KB

RCLQRT-21V440-2369

 


Miscellaneous Document – Frequently Asked Questions (FAQs) for Safety Recall A212335470-02 Mispositioned Emergency Jack May Not Support Vehicle

RMISC-21V440-2070.pdf 102.326KB

RMISC-21V440-2070

 


Safety Bulletin re Product Safety Recall A212335470 Mispositioned Emergency Jack May Not Support Vehicle

RCSB-21V440-9919.pdf 458.645KB

RCSB-21V440-9919

 


Manufacturer Notices(to Dealers,etc) – Dealer Message re REVISION A212335471-01 Safety Mispositioned Emergency Jack May Not Support Vehicle Customer Letter Added

RCMN-21V440-9552.pdf 57.731KB

RCMN-21V440-9552

 


Manufacturer Notices(to Dealers,etc) – Dealer Message re A212335470-02 – Safety Mispositioned Emergency Jack May Not Support Vehicle

RCMN-21V440-4044.pdf 60.497KB

RCMN-21V440-4044

 


Miscellaneous Document – Frequently Asked Questions (FAQs) for Safety Recall A212335471 Mispositioned Emergency Jack May Not Support Vehicle

RMISC-21V440-9530.pdf 102.098KB

RMISC-21V440-9530

 


Safety Bulletin

RCSB-21V440-8226.pdf 507.262KB

RCSB-21V440-8226

 


Recall Quarterly Report #1, 2021-3

RCLQRT-21V440-0360.PDF 211.153KB

RCLQRT-21V440-0360

 


Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21V440&docType=RCL

 


 

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Last update on 2023-12-01 / Affiliate links / Images from Amazon Product Advertising API

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