Product Safety Recall A212335470 Mispositioned Emergency Jack May Not Support Vehicle – 2020-2022 Buick Encore GX & 2021-2022 Chevrolet Trailblazer

SEOCONTENT-START

Product Safety Recall
A212335470 Mispositioned Emergency Jack May Not Support
Vehicle
Copyright 2021 General Motors. All Rights Reserved. Page 1 of 6
Release Date:
October 2021
Revision:
02
Revision Description:
This bulletin has been revised to include an updated parts table, updated service procedure, and the customer letter. Please discard all previous copies of bulletin A212335470.
Attention:
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
Vehicles involved in this recall in the state of Rhode Island and the Russian Federation were placed on stop delivery June 10, 2021 under A212335471. Once the service procedure has been completed, the vehicle is released from stop delivery and the vehicle can be delivered to the customer.
All involved vehicles that are in dealer inventory must be held and not delivered to customers, dealer traded, or used for demonstration purposes until the repair contained in this bulletin has been performed on the vehicle.
Make
Model
Model Year
RPO
Description
From
To
Buick
Encore GX
2020
2022
Chevrolet
Trailblazer
2021
2022
Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs.
Condition
General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2020 – 2022 model year Buick Encore GX and 2021 – 2022 model year Chevrolet Trailblazer vehicles.
These vehicles are equipped with an emergency jack that, if not positioned as directed in the vehicle owner’s manual, could fracture and fail to support the vehicle. If the jack fractures while under load, the vehicle could collapse, potentially injuring people near or under the vehicle.
Correction
Dealers will replace the recalled jack with a jack with a different design.
Parts
Quantity
Part Name
Part No.
1
Jack
60005847
Reminder: Parts may be removed from Retail Inventory Management (RIM). Dealers should review the affected parts to confirm RIM managed status. Parts may have quantity limiters in effect.
Warranty Information
Labor Operation
Description
Labor Time
Trans. Type
Net Item
9106030
Jack Replacement
0.2
ZFAT
N/A
Service Procedure
1. Remove the Load Floor Stowage Compartment Cover. Refer to Load Floor Stowage Compartment Cover Replacement in SI.
Product Safety Recall
A212335470 Mispositioned Emergency Jack May Not Support
Vehicle
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5861200
5862952
Product Safety Recall
A212335470 Mispositioned Emergency Jack May Not Support
Vehicle
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2. Locate the plastic jack on the left-hand side of the vehicle, towards the front of the stowage compartment.
• The jack will be on the left-hand side of the vehicle, towards the front of the stowage compartment if the vehicle is equipped with a subwoofer.
• If the vehicle is NOT equipped with a subwoofer, remove the spare tire to access the jack.
3. Remove the plastic jack and replace it with a steel jack, as shown.
• Scrap the plastic jack.
4. Replace the spare tire if it was removed.
5. Replace the Load Floor Stowage Compartment Cover. Refer to Load Floor Stowage Compartment Cover Replacement in SI.
Dealer Responsibility – For USA & Export (USA States, Territories, and Possessions)
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time.
Dealer Responsibility – All
All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers’ possession and subject to this recall must be held and inspected/repaired per the service procedure of this bulletin before customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration, or any other purpose.
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within the CPOIS system, or once again be used in the CTP program.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter. In summary, whenever a vehicle subject to this field action enters your vehicle inventory you must take the steps necessary to ensure the program correction has been made before selling the vehicle. In addition, for vehicles entering your facility for service, you are required to ensure the customer is aware of the open field action and make every reasonable effort to implement the program correction as set forth in this bulletin prior to releasing the vehicle.
Dealer Reports
For dealers with involved vehicles, a listing has been prepared and will be available through GM GlobalConnect Maxis Field Action Reports or sent directly to export dealers. The Inventory tab of the dealer reports will contain VINs that apply to this recall. This information is intended to assist dealers with the PROMPT COMPLETION of these vehicles. The Customer In-Service tab will contain customer names and addresses from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall may be a violation of law in several states.
Product Safety Recall
A212335470 Mispositioned Emergency Jack May Not Support
Vehicle
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Courtesy Transportation – For USA & Canada
Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the warranty coverage period. See General Motors Service Policies and Procedures Manual for courtesy transportation program details.
Customer Notification
USA & Canada – General Motors will notify customers of this recall on their vehicle.
Export – Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act.
GM bulletins are intended for use by professional technicians, NOT a “do-it-yourselfer”. They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.
We Support Voluntary Technician Certification
Product Safety Recall
A212335470 Mispositioned Emergency Jack May Not Support
Vehicle
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IMPORTANT SAFETY RECALL
November 2021
This notice applies to your vehicle, VIN: _____________________________________
Dear General Motors Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain 2020 – 2022 model year Buick Encore GX, and 2021-2022 Chevrolet Trailblazer vehicles. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products.
IMPORTANT
• Your vehicle is involved in GM safety recall A212335470.
• Schedule an appointment with your GM dealer.
• This service will be performed for you at no charge.
Why is your vehicle being recalled?
These vehicles are equipped with an emergency jack that, if not positioned as directed in the vehicle owner’s manual, could fracture and fail to support the vehicle. If the jack fractures while under load, the vehicle could collapse, potentially injuring people near or under the vehicle.
What will we do?
Your GM dealer will replace the recalled jack with a jack with a different design. If your vehicle recently had the emergency jack removed prior to delivery or during other service, you will receive another letter to provide a replacement jack under a customer satisfaction campaign. This service will be performed for you at no charge. Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual service correction time of approximately 15 minutes.
What should you do?
You should contact your GM dealer to arrange a service appointment as soon as possible.
If a need arises requiring the use of the emergency jack, do not use the original jack until the final remedy is completed. Instead, GM recommends owners contact the Chevrolet Roadside Assistance Center at 1-800-243-8872 or the Buick Roadside Assistance Center at 1-800-252-1112.
Do you have questions?
If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below.
Division
Number
Text Telephones (TTY)
Buick
1-866-608-8080
1-800-832-8425
Chevrolet
1-800-630-2438
1-800-833-2438
Puerto Rico – English
1-800-496-9992
Puerto Rico – Español
1-800-496-9993
Virgin Islands
1-800-496-9994
If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to https://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 21V440.
Product Safety Recall
A212335470 Mispositioned Emergency Jack May Not Support
Vehicle
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Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Regina A. Carto
Vice President
Global Product Safety and Systems
GM Recall: A212335470

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GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5823
URGENT – DISTRIBUTE IMMEDIATELY
Date: June 10, 2021
Subject: Attention: Rhode Island General Motors Dealers Only
Stop Delivery Order for Upcoming Safety Recall
A212335471 – Mispositioned Emergency Jack May Not Support Vehicle
New and Used Dealer Inventory Only
Models: 2020 – 2022 Buick Encore GX,
2021 – 2022 Chevrolet Trailblazer
To: All General Motors Dealers in Rhode Island only
STOP DELIVERY ORDER
Effective immediately, stop the delivery of certain 2020 – 2022 model year Buick Encore GX and 2021 – 2022 model year Chevrolet Trailblazer vehicles in new and used vehicle inventory in the state of Rhode Island. General Motors has notified the National Highway Traffic Safety Administration (NHTSA) about an upcoming safety recall that involves these vehicles.
Certain 2020 – 2022 model year Buick Encore GX and 2021 – 2022 model year Chevrolet Trailblazer vehicles are equipped with an emergency spare tire jack that must be replaced with a spare tire jack of a new design.
GM does not have sufficient inventory of replacement jacks at this time and will communicate to dealers at a later date when sufficient inventory is obtained.
Until further instructions are received, new and used vehicles in Rhode Island that are in dealers’ possession must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration purposes or any other dealer use.
The Investigate Vehicle History (IVH) screen in the Global Warranty Management (GWM) system will be updated for this upcoming safety recall on or before June 11, 2021. This action has been taken to assist dealers with determining which vehicles are involved so they can properly respond to customer inquiries.
A list of involved vehicles that have been identified as being in dealer new vehicle inventory is attached to this message. It is sorted by dealer Business Associate Code (BAC) for easy reference. Your dealership’s BAC will not be listed if none of the involved vehicles are currently in your new vehicle inventory.
GM will communicate to affected dealers when parts become available.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS

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GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5824
URGENT – DISTRIBUTE IMMEDIATELY
Date: June 10, 2021
Subject: A212335470 – Safety Recall
Mispositioned Emergency Jack May Not Support Vehicle
Models: 2020 – 2022 Buick Encore GX,
2021 – 2022 Chevrolet Trailblazer
To: All General Motors Dealers
General Motors is releasing Safety Recall A212335470 today. The total number of U.S. vehicles involved is approximately 135,402. Please see the attached bulletin for details.
The final remedy for this safety recall is for dealers to replace the original equipment emergency spare tire jack with a spare tire jack of a new design. GM does not have sufficient inventory of replacement jacks at this time and will communicate to dealers at a later date when sufficient inventory is obtained.
In order to make new dealer inventory vehicles impacted by this safety recall available for sale, the procedure in this bulletin references only the removal and disposal of the emergency jack from affected vehicles. Once dealers perform this procedure the safety recall can be closed, and the vehicle will be removed from stop delivery. Any customers taking delivery of a new vehicle without a jack will receive the replacement jack as part of a future customer satisfaction field action when parts become available. In the meantime, customers are encouraged to make use of Roadside Assistance if they experience a flat tire.
ATTENTION: State regulations in Rhode Island prevent new or used vehicles from being sold without a spare tire jack. Affected vehicles in the state of Rhode Island ONLY were placed on stop delivery June 10, 2021, under Stop Delivery order A212335471, Global Connect message GCUS-3-2206.
Question and Answer Document (Q&A)
Attached to this message you will find a document that addresses the ten most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns.
Customer Letter Mailing
The customer letter mailing will begin before August 9, 2021.
Global Warranty Management (GWM)
The Required Field Action section on the Investigate Vehicle History (IVH) screen will be updated June 11, 2021 or sooner. A list of involved vehicles in dealer new inventory is attached to this message. Please hold all warranty transactions until IVH has been updated.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS

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IMPORTANT SAFETY RECALL
July 2021
This notice applies to your vehicle, VIN: __________________________________
Dear General Motors Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2020 – 2022 Buick Encore GX and 2021 – 2022 Chevrolet Trailblazer vehicles. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products.
IMPORTANT
• Your vehicle is involved in GM recall A212335470.
• Replacement emergency jacks are not yet available.
• If a need arises requiring the use of the emergency jack, do not use the original jack until the final remedy is completed. Instead, GM recommends owners contact the Chevrolet Roadside Assistance Center at 1-800-243-8872 or the Buick Roadside Assistance Center at 1-800-252-1112.
Why is your vehicle being recalled?
These vehicles are equipped with an emergency jack that, if not positioned as directed in the vehicle owner’s manual, could fracture and fail to support the vehicle. If the jack fractures while under load, the vehicle could collapse, potentially injuring people near or under the vehicle.
What will we do?
Your GM dealer will replace the recalled jack with a jack with a different design. Replacement jacks are not currently available. When they become available, you will be notified by mail to return to your dealer to receive your replacement jack. If your vehicle recently had the emergency jack removed prior to delivery or during other service, you will receive another letter to provide a replacement jack under a Customer Satisfaction campaign once parts are available.
What should you do?
If the original equipment emergency jack is currently in your vehicle, do NOT use it. If a need arises requiring the use of the emergency jack, do not use the original jack until the final remedy is completed. Instead, GM recommends owners contact the Chevrolet Roadside Assistance Center at 1-800-243-8872 or the Buick Roadside Assistance Center at 1-800-252-1112.
Do you have questions?
If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below.
Division
Number
Text Telephones (TTY)
Buick
1-866-608-8080
1-800-832-8425
Chevrolet
1-800-630-2438
1-800-833-2438
Puerto Rico – English
1-800-496-9992
Puerto Rico – Español
1-800-496-9993
Virgin Islands
1-800-496-9994
If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to https://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 21V440.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Regina Carto
Vice President
Global Vehicle Safety and Systems
GM Recall A212335470

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This is a representative letter. Customer letters are personalized and list specific model, model year and VIN.
IMPORTANT SAFETY RECALL
July 2021
This notice applies to your vehicle, VIN: __________________________________
Dear General Motors Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Previously, you were notified that your 2020 – 2022 model year Buick Encore GX or Chevrolet Trailblazer was involved in GM recall A212335471. This letter is to inform you that parts are now available to repair your vehicle.
General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2020 – 2022 model year Buick Encore GX and Chevrolet Trailblazer vehicles. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products.
IMPORTANT
• Your vehicle is involved in GM recall A212335471.
• Schedule an appointment with your GM dealer.
• This service will be performed for you at no charge.
Why is your vehicle being recalled?
These vehicles are equipped with an emergency jack that, if not positioned as directed in the vehicle owner’s manual, could fracture and fail to support the vehicle. If the jack fractures while under load, the vehicle could collapse, potentially injuring people near or under the vehicle.
What will we do?
Your GM dealer will replace the recalled jack with a jack with a different design. This service will be performed for you at no charge. Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual inspection and service correction or service correction time of approximately 15 minutes.
What should you do?
You should contact your GM dealer to arrange a service appointment as soon as possible.
Do you have questions?
If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below.
Division
Number
Text Telephones (TTY)
Buick
1-866-608-8080
1-800-832-8425
Chevrolet
1-800-630-2438
1-800-833-2438
Puerto Rico – English
1-800-496-9992
Puerto Rico – Español
1-800-496-9993
Virgin Islands
1-800-496-9994
If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to https://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 21V440.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Regina Carto
Vice President
Global Vehicle Safety and Systems
GM Recall A212335471

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GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5879
URGENT – DISTRIBUTE IMMEDIATELY
Date: July 27, 2021
Subject: REVISION – A212335470-01 – Safety Recall
Mispositioned Emergency Jack May Not Support Vehicle
Customer Letter Added
Models: 2020 – 2022 Buick Encore GX,
2021 – 2022 Chevrolet Trailblazer
To: All General Motors Dealers
Bulletin A212335470-01 has been revised to include a copy of the customer notification letter. Please discard all copies of bulletin A212335470.
Customer Letter Mailing
The customer letter mailing will begin on July 27, 2021.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS

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GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5977
URGENT – DISTRIBUTE IMMEDIATELY
Date: October 27, 2021
Subject: A212335470-02 – Safety
Mispositioned Emergency Jack May Not Support Vehicle
Models: 2020 – 2022 Buick Encore GX
2021 – 2022 Chevrolet Trailblazer
To: All General Motors Dealers
General Motors is releasing a revision to Safety Recall Program A212335470 today. The total number of U.S. vehicles involved is approximately 135,400. Please see the attached bulletin for details.
Customer Letter Mailing
The customer letter mailing will begin on November 12, 2021.
Global Warranty Management (GWM)
The Required Field Action section on the Investigate Vehicle History (IVH) screen will be updated October 27, 2021. Please verify a VIN’s involvement in this field action by checking in IVH prior to doing any repairs. Please hold all warranty transactions until IVH has been updated.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS

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