June 10, 2021 NHTSA CAMPAIGN NUMBER: 21V440000
Emergency Jack can Fracture While in Use
A fractured jack can cause the vehicle to collapse, increasing the risk of injury.
NHTSA Campaign Number: 21V440
Manufacturer General Motors
, LLC
Components EQUIPMENT
Potential Number of Units Affected 135,400
Summary
General Motors, LLC. (GM) is recalling certain 2020-2022 Buick Encore GX and 2021-2022 Chevrolet Trailblazer vehicles. The emergency jack, if not positioned as directed in the vehicle owner’s manual, can fracture while in use.
Remedy
Dealers will replace the jack, free of charge. Interim owner notification letters informing owner of the safety risk are expected to be mailed July 26, 2021. A second notice will be mailed once remedy parts become available. Owners may contact Buick customer service at 1-800-521-7300 or Chevrolet customer service at 1-800-222-1020. GM’s number for this recall is A212335470.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Vehicle has a Recall
Condition
General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2020 – 2022 model year Buick Encore GX and 2021 – 2022 model year Chevrolet Trailblazer vehicles.
These vehicles are equipped with an emergency jack that, if not positioned as directed in the vehicle owner’s manual, could fracture and fail to support the vehicle. If the jack fractures while under load, the vehicle could collapse, potentially injuring people near or under the vehicle.
Correction
Dealers will replace the recalled jack with a jack with a different design.
Parts
| Quantity | Part Name | Part No. |
| 1 | Jack | 60005847 |
Frequently Asked Questions (FAQs) for Safety Recall A212335470
Mispositioned Emergency Jack May Not Support Vehicle
These questions and answers are being provided to help GM dealers respond to inquiries from involved vehicle owners about the Safety recall identified above.
Q1) Which vehicles are involved?
Certain 2020-2022 model year Buick Encore GX and 2021-2022 model year Chevrolet Trailblazer vehicles.
Q2) What is the issue or condition?
These vehicles are equipped with an emergency jack that, if not positioned as directed in the vehicle owner’s manual, could fracture and fail to support the vehicle.
Q3) What symptoms may be experienced? What warning signs may be associated with the issue or condition described?
If the jack fractures while under load, the jack could collapse, potentially injuring people near or under the vehicle.
Q4) What is the remedy/repair?
Dealers will replace the recalled jack with a jack with a different design.
Q5) What is the safety risk? Is the vehicle safe to drive?
If the jack fractures while under load, the vehicle could collapse, potentially injuring people near or under the vehicle.
Q6) Does the customer have to pay for this remedy/repair?
No, this inspection/repair will be done at no cost to the customer.
Q7) Is the remedy/repair available now?
Yes, please see the attached bulletin for details.
Q8) What should customers do until recall repairs can be completed? Are there any special instructions?
If a need arises requiring the use of the emergency jack, do not use the jack until the recall is completed. Instead, GM recommends owners contact the Chevrolet Roadside Assistance Center at 1-800-243-8872 or the Buick Roadside Assistance Center at 1800-252-1112.
Q9) How can customers check to see if their vehicle is involved in this field action?
Customers who own a vehicle involved in the field action will be notified by mail by General Motors, but they may also check their Vehicle Identification Number (VIN) for field actions in GM Owner Center at https://my.gm.com/recalls or via NHTSA’s website at https://vinrcl.safercar.gov/vin/.
Q10) If customers are concerned, can they get a rental car or courtesy transportation?
Courtesy transportation is available for customers whose vehicles are involved in this recall and are within the warranty coverage period for the warranty which is associated with this recall. Please refer to Warranty Administration Bulletin #17-NA-073: Field Action Courtesy Transportation Policy for further information.
SEOCONTENT-START
Product Safety Recall
A212335470 Mispositioned Emergency Jack May Not Support
Vehicle
Copyright 2021 General Motors. All Rights Reserved. Page 1 of 6
Release Date:
October 2021
Revision:
02
Revision Description:
This bulletin has been revised to include an updated parts table, updated service procedure, and the customer letter. Please discard all previous copies of bulletin A212335470.
Attention:
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
Vehicles involved in this recall in the state of Rhode Island and the Russian Federation were placed on stop delivery June 10, 2021 under A212335471. Once the service procedure has been completed, the vehicle is released from stop delivery and the vehicle can be delivered to the customer.
All involved vehicles that are in dealer inventory must be held and not delivered to customers, dealer traded, or used for demonstration purposes until the repair contained in this bulletin has been performed on the vehicle.
Make
Model
Model Year
RPO
Description
From
To
Buick
Encore GX
2020
2022
Chevrolet
Trailblazer
2021
2022
Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs.
Condition
General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2020 – 2022 model year Buick Encore GX and 2021 – 2022 model year Chevrolet Trailblazer vehicles.
These vehicles are equipped with an emergency jack that, if not positioned as directed in the vehicle owner’s manual, could fracture and fail to support the vehicle. If the jack fractures while under load, the vehicle could collapse, potentially injuring people near or under the vehicle.
Correction
Dealers will replace the recalled jack with a jack with a different design.
Parts
Quantity
Part Name
Part No.
1
Jack
60005847
Reminder: Parts may be removed from Retail Inventory Management (RIM). Dealers should review the affected parts to confirm RIM managed status. Parts may have quantity limiters in effect.
Warranty Information
Labor Operation
Description
Labor Time
Trans. Type
Net Item
9106030
Jack Replacement
0.2
ZFAT
N/A
Service Procedure
1. Remove the Load Floor Stowage Compartment Cover. Refer to Load Floor Stowage Compartment Cover Replacement in SI.
Product Safety Recall
A212335470 Mispositioned Emergency Jack May Not Support
Vehicle
Page 2 of 6
5861200
5862952
Product Safety Recall
A212335470 Mispositioned Emergency Jack May Not Support
Vehicle
Page 3 of 6
2. Locate the plastic jack on the left-hand side of the vehicle, towards the front of the stowage compartment.
• The jack will be on the left-hand side of the vehicle, towards the front of the stowage compartment if the vehicle is equipped with a subwoofer.
• If the vehicle is NOT equipped with a subwoofer, remove the spare tire to access the jack.
3. Remove the plastic jack and replace it with a steel jack, as shown.
• Scrap the plastic jack.
4. Replace the spare tire if it was removed.
5. Replace the Load Floor Stowage Compartment Cover. Refer to Load Floor Stowage Compartment Cover Replacement in SI.
Dealer Responsibility – For USA & Export (USA States, Territories, and Possessions)
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time.
Dealer Responsibility – All
All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers’ possession and subject to this recall must be held and inspected/repaired per the service procedure of this bulletin before customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration, or any other purpose.
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within the CPOIS system, or once again be used in the CTP program.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter. In summary, whenever a vehicle subject to this field action enters your vehicle inventory you must take the steps necessary to ensure the program correction has been made before selling the vehicle. In addition, for vehicles entering your facility for service, you are required to ensure the customer is aware of the open field action and make every reasonable effort to implement the program correction as set forth in this bulletin prior to releasing the vehicle.
Dealer Reports
For dealers with involved vehicles, a listing has been prepared and will be available through GM GlobalConnect Maxis Field Action Reports or sent directly to export dealers. The Inventory tab of the dealer reports will contain VINs that apply to this recall. This information is intended to assist dealers with the PROMPT COMPLETION of these vehicles. The Customer In-Service tab will contain customer names and addresses from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall may be a violation of law in several states.
Product Safety Recall
A212335470 Mispositioned Emergency Jack May Not Support
Vehicle
Page 4 of 6
Courtesy Transportation – For USA & Canada
Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the warranty coverage period. See General Motors Service Policies and Procedures Manual for courtesy transportation program details.
Customer Notification
USA & Canada – General Motors will notify customers of this recall on their vehicle.
Export – Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act.
GM bulletins are intended for use by professional technicians, NOT a “do-it-yourselfer”. They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.
We Support Voluntary Technician Certification
Product Safety Recall
A212335470 Mispositioned Emergency Jack May Not Support
Vehicle
Page 5 of 6
IMPORTANT SAFETY RECALL
November 2021
This notice applies to your vehicle, VIN: _____________________________________
Dear General Motors Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain 2020 – 2022 model year Buick Encore GX, and 2021-2022 Chevrolet Trailblazer vehicles. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products.
IMPORTANT
• Your vehicle is involved in GM safety recall A212335470.
• Schedule an appointment with your GM dealer.
• This service will be performed for you at no charge.
Why is your vehicle being recalled?
These vehicles are equipped with an emergency jack that, if not positioned as directed in the vehicle owner’s manual, could fracture and fail to support the vehicle. If the jack fractures while under load, the vehicle could collapse, potentially injuring people near or under the vehicle.
What will we do?
Your GM dealer will replace the recalled jack with a jack with a different design. If your vehicle recently had the emergency jack removed prior to delivery or during other service, you will receive another letter to provide a replacement jack under a customer satisfaction campaign. This service will be performed for you at no charge. Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual service correction time of approximately 15 minutes.
What should you do?
You should contact your GM dealer to arrange a service appointment as soon as possible.
If a need arises requiring the use of the emergency jack, do not use the original jack until the final remedy is completed. Instead, GM recommends owners contact the Chevrolet Roadside Assistance Center at 1-800-243-8872 or the Buick Roadside Assistance Center at 1-800-252-1112.
Do you have questions?
If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below.
Division
Number
Text Telephones (TTY)
Buick
1-866-608-8080
1-800-832-8425
Chevrolet
1-800-630-2438
1-800-833-2438
Puerto Rico – English
1-800-496-9992
Puerto Rico – Español
1-800-496-9993
Virgin Islands
1-800-496-9994
If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to https://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 21V440.
Product Safety Recall
A212335470 Mispositioned Emergency Jack May Not Support
Vehicle
Page 6 of 6
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Regina A. Carto
Vice President
Global Product Safety and Systems
GM Recall: A212335470
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GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5823
URGENT – DISTRIBUTE IMMEDIATELY
Date: June 10, 2021
Subject: Attention: Rhode Island General Motors Dealers Only
Stop Delivery Order for Upcoming Safety Recall
A212335471 – Mispositioned Emergency Jack May Not Support Vehicle
New and Used Dealer Inventory Only
Models: 2020 – 2022 Buick Encore GX,
2021 – 2022 Chevrolet Trailblazer
To: All General Motors Dealers in Rhode Island only
STOP DELIVERY ORDER
Effective immediately, stop the delivery of certain 2020 – 2022 model year Buick Encore GX and 2021 – 2022 model year Chevrolet Trailblazer vehicles in new and used vehicle inventory in the state of Rhode Island. General Motors has notified the National Highway Traffic Safety Administration (NHTSA) about an upcoming safety recall that involves these vehicles.
Certain 2020 – 2022 model year Buick Encore GX and 2021 – 2022 model year Chevrolet Trailblazer vehicles are equipped with an emergency spare tire jack that must be replaced with a spare tire jack of a new design.
GM does not have sufficient inventory of replacement jacks at this time and will communicate to dealers at a later date when sufficient inventory is obtained.
Until further instructions are received, new and used vehicles in Rhode Island that are in dealers’ possession must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration purposes or any other dealer use.
The Investigate Vehicle History (IVH) screen in the Global Warranty Management (GWM) system will be updated for this upcoming safety recall on or before June 11, 2021. This action has been taken to assist dealers with determining which vehicles are involved so they can properly respond to customer inquiries.
A list of involved vehicles that have been identified as being in dealer new vehicle inventory is attached to this message. It is sorted by dealer Business Associate Code (BAC) for easy reference. Your dealership’s BAC will not be listed if none of the involved vehicles are currently in your new vehicle inventory.
GM will communicate to affected dealers when parts become available.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS
******************************************************************************************************
GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5824
URGENT – DISTRIBUTE IMMEDIATELY
Date: June 10, 2021
Subject: A212335470 – Safety Recall
Mispositioned Emergency Jack May Not Support Vehicle
Models: 2020 – 2022 Buick Encore GX,
2021 – 2022 Chevrolet Trailblazer
To: All General Motors Dealers
General Motors is releasing Safety Recall A212335470 today. The total number of U.S. vehicles involved is approximately 135,402. Please see the attached bulletin for details.
The final remedy for this safety recall is for dealers to replace the original equipment emergency spare tire jack with a spare tire jack of a new design. GM does not have sufficient inventory of replacement jacks at this time and will communicate to dealers at a later date when sufficient inventory is obtained.
In order to make new dealer inventory vehicles impacted by this safety recall available for sale, the procedure in this bulletin references only the removal and disposal of the emergency jack from affected vehicles. Once dealers perform this procedure the safety recall can be closed, and the vehicle will be removed from stop delivery. Any customers taking delivery of a new vehicle without a jack will receive the replacement jack as part of a future customer satisfaction field action when parts become available. In the meantime, customers are encouraged to make use of Roadside Assistance if they experience a flat tire.
ATTENTION: State regulations in Rhode Island prevent new or used vehicles from being sold without a spare tire jack. Affected vehicles in the state of Rhode Island ONLY were placed on stop delivery June 10, 2021, under Stop Delivery order A212335471, Global Connect message GCUS-3-2206.
Question and Answer Document (Q&A)
Attached to this message you will find a document that addresses the ten most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns.
Customer Letter Mailing
The customer letter mailing will begin before August 9, 2021.
Global Warranty Management (GWM)
The Required Field Action section on the Investigate Vehicle History (IVH) screen will be updated June 11, 2021 or sooner. A list of involved vehicles in dealer new inventory is attached to this message. Please hold all warranty transactions until IVH has been updated.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS
******************************************************************************************************
IMPORTANT SAFETY RECALL
July 2021
This notice applies to your vehicle, VIN: __________________________________
Dear General Motors Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2020 – 2022 Buick Encore GX and 2021 – 2022 Chevrolet Trailblazer vehicles. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products.
IMPORTANT
• Your vehicle is involved in GM recall A212335470.
• Replacement emergency jacks are not yet available.
• If a need arises requiring the use of the emergency jack, do not use the original jack until the final remedy is completed. Instead, GM recommends owners contact the Chevrolet Roadside Assistance Center at 1-800-243-8872 or the Buick Roadside Assistance Center at 1-800-252-1112.
Why is your vehicle being recalled?
These vehicles are equipped with an emergency jack that, if not positioned as directed in the vehicle owner’s manual, could fracture and fail to support the vehicle. If the jack fractures while under load, the vehicle could collapse, potentially injuring people near or under the vehicle.
What will we do?
Your GM dealer will replace the recalled jack with a jack with a different design. Replacement jacks are not currently available. When they become available, you will be notified by mail to return to your dealer to receive your replacement jack. If your vehicle recently had the emergency jack removed prior to delivery or during other service, you will receive another letter to provide a replacement jack under a Customer Satisfaction campaign once parts are available.
What should you do?
If the original equipment emergency jack is currently in your vehicle, do NOT use it. If a need arises requiring the use of the emergency jack, do not use the original jack until the final remedy is completed. Instead, GM recommends owners contact the Chevrolet Roadside Assistance Center at 1-800-243-8872 or the Buick Roadside Assistance Center at 1-800-252-1112.
Do you have questions?
If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below.
Division
Number
Text Telephones (TTY)
Buick
1-866-608-8080
1-800-832-8425
Chevrolet
1-800-630-2438
1-800-833-2438
Puerto Rico – English
1-800-496-9992
Puerto Rico – Español
1-800-496-9993
Virgin Islands
1-800-496-9994
If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to https://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 21V440.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Regina Carto
Vice President
Global Vehicle Safety and Systems
GM Recall A212335470
******************************************************************************************************
This is a representative letter. Customer letters are personalized and list specific model, model year and VIN.
IMPORTANT SAFETY RECALL
July 2021
This notice applies to your vehicle, VIN: __________________________________
Dear General Motors Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Previously, you were notified that your 2020 – 2022 model year Buick Encore GX or Chevrolet Trailblazer was involved in GM recall A212335471. This letter is to inform you that parts are now available to repair your vehicle.
General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2020 – 2022 model year Buick Encore GX and Chevrolet Trailblazer vehicles. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products.
IMPORTANT
• Your vehicle is involved in GM recall A212335471.
• Schedule an appointment with your GM dealer.
• This service will be performed for you at no charge.
Why is your vehicle being recalled?
These vehicles are equipped with an emergency jack that, if not positioned as directed in the vehicle owner’s manual, could fracture and fail to support the vehicle. If the jack fractures while under load, the vehicle could collapse, potentially injuring people near or under the vehicle.
What will we do?
Your GM dealer will replace the recalled jack with a jack with a different design. This service will be performed for you at no charge. Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual inspection and service correction or service correction time of approximately 15 minutes.
What should you do?
You should contact your GM dealer to arrange a service appointment as soon as possible.
Do you have questions?
If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below.
Division
Number
Text Telephones (TTY)
Buick
1-866-608-8080
1-800-832-8425
Chevrolet
1-800-630-2438
1-800-833-2438
Puerto Rico – English
1-800-496-9992
Puerto Rico – Español
1-800-496-9993
Virgin Islands
1-800-496-9994
If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to https://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 21V440.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Regina Carto
Vice President
Global Vehicle Safety and Systems
GM Recall A212335471
******************************************************************************************************
GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5879
URGENT – DISTRIBUTE IMMEDIATELY
Date: July 27, 2021
Subject: REVISION – A212335470-01 – Safety Recall
Mispositioned Emergency Jack May Not Support Vehicle
Customer Letter Added
Models: 2020 – 2022 Buick Encore GX,
2021 – 2022 Chevrolet Trailblazer
To: All General Motors Dealers
Bulletin A212335470-01 has been revised to include a copy of the customer notification letter. Please discard all copies of bulletin A212335470.
Customer Letter Mailing
The customer letter mailing will begin on July 27, 2021.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS
******************************************************************************************************
GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5977
URGENT – DISTRIBUTE IMMEDIATELY
Date: October 27, 2021
Subject: A212335470-02 – Safety
Mispositioned Emergency Jack May Not Support Vehicle
Models: 2020 – 2022 Buick Encore GX
2021 – 2022 Chevrolet Trailblazer
To: All General Motors Dealers
General Motors is releasing a revision to Safety Recall Program A212335470 today. The total number of U.S. vehicles involved is approximately 135,400. Please see the attached bulletin for details.
Customer Letter Mailing
The customer letter mailing will begin on November 12, 2021.
Global Warranty Management (GWM)
The Required Field Action section on the Investigate Vehicle History (IVH) screen will be updated October 27, 2021. Please verify a VIN’s involvement in this field action by checking in IVH prior to doing any repairs. Please hold all warranty transactions until IVH has been updated.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS
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SEOCONTENT-END
5 Affected Products
Vehicles
24 Associated Documents
ISSUED Interim Owner Notification Letter(Part 577)
RIONL-21V440-2128.pdf 96.311KB
Manufacturer Notices(to Dealers,etc) – Dealer Message re REVISION A212335470-01 Safety Recall Mispositioned Emergency Jack May Not Support Vehicle Customer Letter Added
Miscellaneous Document – Frequently Asked Questions (FAQs) for Safety Recall A212335470 Mispositioned Emergency Jack May Not Support Vehicle
RMISC-21V440-0334.pdf 102.143KB
Manufacturer Notices(to Dealers,etc) – Dealer Message re A212335470 – Safety Recall Mispositioned Emergency Jack May Not Support Vehicle
Safety Bulletin – Product Safety Recall A212335470 Mispositioned Emergency Jack May Not Support Vehicle
Manufacturer Notices(to Dealers,etc) – Dealer Stop Delivery Message re Attention: Rhode Island General Motors Dealers Only Stop Delivery Order for Upcoming Safety Recall A212335471 – Mispositioned Emergency Jack May Not Support Vehicle New and Used Dealer Inventory Only
ISSUED Owner Notification Letter(Part 577)
RCONL-21V440-9521.pdf 132.519KB
Defect Notice 573 Report
RCLRPT-21V440-2778.PDF 214.275KB
Miscellaneous Document – Frequently Asked Questions (FAQs) for Safety Recall A212335470 Mispositioned Emergency Jack May Not Support Vehicle
RMISC-21V440-8541.pdf 102.143KB
Recall Acknowledgement
RCAK-21V440-8216.pdf 645.289KB
Safety Bulletin – Product Safety Recall A212335470 Mispositioned Emergency Jack May Not Support Vehicle
RCSB-21V440-8123.pdf 460.736KB
Manufacturer Notices(to Dealers,etc) – Dealer Message re A212335471 – Safety Recall WCAP for Mispositioned Emergency Jack May Not Support Vehicle Application for Used Vehicle Working Capital Assistance Program (WCAP)
RCMN-21V440-7054.pdf 106.219KB
Manufacturer Notices(to Dealers,etc) – Dealer Message re A212335471 – Safety Recall WCAP for Mispositioned Emergency Jack May Not Support Vehicle Application for Used Vehicle Working Capital Assistance Program (WCAP) UPDATE Applicable for Vehicles in Rhode Island Only
Safety Bulletin
RCSB-21V440-6920.pdf 489.131KB
Miscellaneous Document – Frequently Asked Questions (FAQs) for Safety Recall A212335471 Mispositioned Emergency Jack May Not Support Vehicle
RMISC-21V440-1667.pdf 102.118KB
Manufacturer Notices(to Dealers,etc) – Dealer Message re A212335471 – Safety Recall Mispositioned Emergency Jack May Not Support Vehicle (Rhode Island Only)
RCMN-21V440-9324.pdf 144.253KB
Recall Quarterly Report #2, 2021-4
RCLQRT-21V440-2369.PDF 211.258KB
Miscellaneous Document – Frequently Asked Questions (FAQs) for Safety Recall A212335470-02 Mispositioned Emergency Jack May Not Support Vehicle
RMISC-21V440-2070.pdf 102.326KB
Safety Bulletin re Product Safety Recall A212335470 Mispositioned Emergency Jack May Not Support Vehicle
RCSB-21V440-9919.pdf 458.645KB
Manufacturer Notices(to Dealers,etc) – Dealer Message re REVISION A212335471-01 Safety Mispositioned Emergency Jack May Not Support Vehicle Customer Letter Added
Manufacturer Notices(to Dealers,etc) – Dealer Message re A212335470-02 – Safety Mispositioned Emergency Jack May Not Support Vehicle
Miscellaneous Document – Frequently Asked Questions (FAQs) for Safety Recall A212335471 Mispositioned Emergency Jack May Not Support Vehicle
RMISC-21V440-9530.pdf 102.098KB
Safety Bulletin
RCSB-21V440-8226.pdf 507.262KB
Recall Quarterly Report #1, 2021-3
RCLQRT-21V440-0360.PDF 211.153KB
Latest Recalls Documents
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- 【Stable and Secure】The car jack kit is made from high-quality materials and is designed to withstand heavy use. Its corrosion-resistant construction guarantees durability and longevity, making it suitable for any weather conditions.
- 【Easy to Use】The scissor jack has a simple and easy-to-operate design, while the lug wrench and tire changing kit are designed to provide a comfortable grip and maximum leverage.For any emergency, this Car Jack Kit will help you change your tire fast and easy.
- 【Universal Car Emergency Kit】This car jack kit is universally compatible with cars, SUVs and other vehicles. It is perfect for emergency situations where you need to change a flat tire, remove a stuck wheel, or perform other vehicle repairs.
- CAR JACK SPECIFICATION: This small car jack has a maximum weight capacity of 2 tons. The adjustable height range is 4.33 inches (11 cm) to 15.75 inches (40 cm). The wider range of adjustment allows you to easily raise your vehicle to any height you need, meeting your vehicle maintenance needs
- LABOR-SAVING & EFFICIENT: This third-generation scissor jack utilizes the latest two-way lifting technology, elongated lever double-turn structure fast lifting, both sides can be moved up at the same time, faster than a single side of the rising. Equipped with a labor-saving ratchet wrench to help you easily raise and lower the jack, so you no longer have to struggle
- TRUSTED QUALITY: Our scissor jack for car is made of high-strength carbon steel material, the load bearing is more stable, so that you can use it for a long time. Reinforced and enlarged base plate allows it to be more stable when lifting and lowering, thereby enhancing safety
- WIDE APPLICATION: This universal car jack set works seamlessly with most medium and light vehicles, including SUVs, MPVs, sedans, coupes, crossovers, and more. It’s ideal for changing a flat tire, freeing a stuck wheel, or tackling other emergency vehicle repairs
- WHAT YOU GET: This complete car jack and stand kit contains 1x 2T scissor jack; 1x ratchet wrench; 1x lug wrench; 2x sockets (17/19mm, 21/23mm) ; 1x gloves; 1x pencil tire pressure gauge; 1x storage bag. Ideal for keeping in the trunk of the car or garage, easy to cope with a variety of emergency repair situations at any time
![DESEQPT Upgraded Portable Effortless Tire Jack Disassembly Tool, Tire Jack Tool with Roller Plate [Extended Version]](https://m.media-amazon.com/images/I/41G2MvDEq+L.jpg "Product Safety Recall A212335470 Mispositioned Emergency Jack May Not Support Vehicle - 2020-2022 Buick Encore GX & 2021-2022 Chevrolet Trailblazer 4")
- 🚕 Compact and Portable: With its small size, this tool is incredibly convenient for storage. It won't take up valuable garage space and can be easily carried in your car, ensuring you're always prepared for unexpected tire changes on the go.
- 💡 Tire - Changing Essential: Specifically engineered to solve the problem of removing tires during replacement, it is especially suitable for medium and large - sized vehicles. No more struggling with stubborn tires!
- 🔎 Sturdy and Flexible Design: Constructed with a heavy - duty steel plate structure and equipped with rubber silent rollers, it offers flexibility and ease of use. The combination of strength and smooth operation makes every tire - changing task a breeze.
- ✅ Effortless Tire Lifting: This practical utility jack can effortlessly lift heavy tires onto lugs, significantly reducing the strain on your back. Say goodbye to the back - breaking labor associated with traditional tire - changing methods.
- 🌹 Lever - Principle - Based: Utilizing the lever principle, the longer arm ensures that less effort is required. It's an excellent labor - saving tool that you'll quickly come to love and rely on for all your tire - changing needs.
![DESEQPT Upgraded Portable Effortless Tire Jack Tool with Roller Plate and Double Ramp, Removable Handle with Screw [Roller + Separate Ramp Version]](https://m.media-amazon.com/images/I/41Bh-rqlEfL.jpg "Product Safety Recall A212335470 Mispositioned Emergency Jack May Not Support Vehicle - 2020-2022 Buick Encore GX & 2021-2022 Chevrolet Trailblazer 5")
- 🚕 Widely Used: The jack can be suitable for cars, SUVs, large off-road trucks, mobile buses and vehicles with wheel bolts and nuts
- 💡 Easy to Use: You can operate the tire lifting tool and complete the installation process yourself. You don't have to lift it with your hands, just align a few lugs and twist it. Quickly install and remove tires and reduce heavy lifting work.
- 🔎 Convenient and Portable: Tire lifter tool is compact and weighs less than 15 pounds，It can be carried in the car or placed in the garage without taking up space, using a safety jack, the wheel and tire can be easily pulled outward and set aside for repair or to move the tire to another location. This work can be done anywhere.
- ✅ Rugged Construction: Tire lifter tool is made of high-quality alloy steel, with excellent workmanship, sturdy and durable. It can easily lift 35" tires or even 100-pound tires by leveraging the principle of leverage.
- 🌹 Lighten the Burden: Tire jack tool with roller plate makes changing and rotating tires a breeze, tire jack will lift and support the tire then easily roll the wheel, roller plate makes it possible to rotate the wheel and tire while aligning the wheel and bolt holes, save your arms lots of over-extension, save your back and save time.
- SPEEDY LIFT GARAGE JACK - This Hydraulic Trolley Jack features a 2 ton (4,000 lb) capacity with a min lifting height of 5.1" and a max height of 13". Allows you to easily lift the jack up to desired height, Great for garage service and heavy-duty industrial use. Suitable for vehicles up to 2TON/4000 lbs. Providing you with the essentials to lift and support most cars, Not recommendable for Pick-Up, truck, too big SUVs etc.
- OVERLOAD PROTECTION & EASY JACK POSITIONING - Built-in dependable safety release valve triggers in the event of an overload to prevent damage or injury. The large saddle provides extra stability and helps protect your vehicle.
- LIGHTWEIGHT DESIGN & HEAVY DUTY PERFORMANCE - Heavy duty steel construction provides rigidity and stability. Designed with swivel casters, rolling without a hitch for letting you maneuver with ease and easy positioning.
- NOTE - The Jack is designed for lifting purposes only. lt must not be used as a jack stand to hold load for any prolonged period. It only suitable for vertiçallifting jobs and can not be used where side or downward force is required. The jack is only for lifting; for support, a jack stand must be used.
- HIGH-QUALITY DNA TOOLS - Each item in our collection is the result of significant research and development, as well as rigorous automotive application testing and fitments carried out by our highly qualified specialists. We test the material's strength and durability to guarantee that the tools arrive completely prepared for their intended use at the consumer's end.
Last update on 2026-05-27 / Affiliate links / Images from Amazon Product Advertising API
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