Mis-matched Stitching Color On Front Seat Head Restraint

NHTSA ID Number: 10187421

Manufacturer Communication Number: 20NA226

Summary

This technical bulletin provides repair information to correct a customer concern of finding a mis-matched stitching color on a front seat head restraint.

1 Affected Product

Vehicle


MAKE	MODEL	YEAR
GMC	ACADIA	2020

Parts Information

Use the VIN and refer to the GM Electronic Parts
Catalog (EPC) to determine the proper part to order.

Causal Part	Description	Part Number	Qty
X	DISPLAY ASM-F/SEAT H/RST (H0U/SR2)	85120268	1
	DISPLAY ASM-F/ SEAT H/RST (H0U/SR3)	85120270
	DISPLAY ASM-F/SEAT H/RST (H2U/SR2)	85120269
	DISPLAY ASM-F/SEAT H/RST (H2U/SR3)	85120271

SEOCONTENT-START

Service Bulletin Bulletin No.: 20-NA-226
Date: December, 2020
TECHNICAL
Subject: Mis-matched Stitching Color on Front Seat Head Restraint
Brand: Model:
Model Year: Date Breakpoint: Engine: Transmission:
from to from to
GMC Acadia 2020 2021 All All
Involved Region or Country North America
Additional Options (RPOs)
Equipped with ACCESSORY-RSE – DUAL HEADREST DISPLAY W/WIRELESS
CONNECTIVITY (SR2) or ACCESSORY-RSE – DUAL HEADREST DISPLAY
W/WIRELESS CONNECTIVITY & DVD.(SR3)
Condition Some customers may comment that the stitching color on a front seat head restraint
assembly does not match the stitching color on the rest of the seat.
Cause
5694636
The cause of the condition may be that the front seat head restraint assembly may have
come from the supplier with standard black stitching (1) instead of the Khalahari (tan)
colored stitching (2), that matches the rest of the seat trim.
Page 2 December, 2020 Bulletin No.: 20-NA-226
Correction
5694637
Replace the affected front seat head restraint assembly with correct service part headrest
display listed in the Part table below.
5085544
Refer to Rear Seat Entertainment Head Restraint Package Installation, in SI.
Bulletin No.: 20-NA-226 December, 2020 Page 3
Parts Information
Use the VIN and refer to the GM Electronic Parts
Catalog (EPC) to determine the proper part to order.
Causal
Part
Description Part
Number
Qty
X
DISPLAY ASM-F/
SEAT H/RST
(H0U/SR2)
85120268
1
DISPLAY ASM-F/
SEAT H/RST
(H0U/SR3)
85120270
DISPLAY ASM-F/
SEAT H/RST
(H2U/SR2)
85120269
DISPLAY ASM-F/
SEAT H/RST
(H2U/SR3)
85120271
Warranty Information
For vehicles repaired under the Bumper-to-Bumper
coverage (Canada Base Warranty coverage), use the
following labor operation. Reference the Applicable
Warranties section of Investigate Vehicle History (IVH)
for coverage information.
Labor Operation Description Labor Time
0588958* Rear Seat Entertainment Head Restraint Installation 1.5 hr.
*This is a unique Labor Operation for Bulletin use only.
Version 1
Modified Released December 16, 2020

SEOCONTENT-END

1 Associated Document

Manufacturer Communications

Bulletin No.: 20-NA-226
Date: December, 2020

https://www.nhtsa.gov/recalls?nhtsaId=10187421

MC-10187421-9999.pdf 143.636KB

⬇ Download PDF (140.27 KB)

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