April 8, 2021 NHTSA CAMPAIGN NUMBER: 21V245000
Driver’s Seat Belt Tensioner Cable May Separate
A broken pretensioner cable reduces the effectiveness of the driver’s seat belt, increasing the risk of injury.
NHTSA Campaign Number: 21V245
Manufacturer General Motors
, LLC
Components SEAT BELTS
Potential Number of Units Affected 2,568
Summary
General Motors, LLC (GM) is recalling certain 2014-2016 Chevrolet Silverado 1500, 2015-2016 Chevrolet Tahoe, and 2014-2015 GMC Sierra 1500 vehicles that may have received an incorrect replacement tensioner cable assembly as part of a previous recall remedy or a subsequent repair. The flexible steel cable connecting the driver’s seat belt to the outboard side of the seat may be repeatedly bent over the seat side shield as the driver enters and exits the vehicle causing the cable to fatigue and separate.
Remedy
GM will notify owners, and dealers will replace the driver seat belt lap pretensioner, free of charge. The recall began on May 5, 2021. Owners may contact Chevrolet customer service at 1-800-222-1020, and GMC customer service at 1-800-462-8782. GM’s number for this recall is N212330040.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Vehicle has a Recall
Condition
General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2014 – 2016 model year Chevrolet Silverado 1500, 2014 – 2015 model year GMC Sierra 1500, and 2015 – 2016 model year Chevrolet Tahoe vehicles. As part of the remedy for a prior GM recall (NHTSA Recall No. 16V209 or 18V291 / GM Recall No. 15822 or 18156), the flexible steel cable that connects the driver’s seat belt to the outboard side of the seat (the “pretensioner cable”) in these vehicles was modified or replaced. Certain of these vehicles may have received an incorrect replacement pretensioner cable assembly, either as part of the recall remedy or in a subsequent repair. In rare circumstances based on usage, the cables can fatigue and may separate over time as a result of occupant movement into the driver’s seat. If a pretensioner cable were to break, it would reduce the effectiveness of the vehicle’s seat belts and increase the risk of injury to the driver in a crash.
Correction
Dealers will replace the driver seat belt lap pretensioner.
Parts
| Quantity | Part No. | |
| 1 | Tensioner Kit – Driver Seat Belt – Jet Black | 19356262 |
| 1 | Tensioner Kit – Driver Seat Belt – Dune | 19356264 |
| 1 | Tensioner Kit – Driver Seat Belt – Cocoa | 19356267 |
| 1 | Tensioner Kit – Driver Seat Belt – Dark Ash Grey | 19356263 |
| 1 | Pnl-Side Shield – Two Way Manual LH Remote Recline – Dark Ash Grey | 84233205 |
| 1 | Pnl-Side Shield – Two Way Manual LH Remote Recline and Manual Lumbar – Dark Ash Grey | 84233193 |
| 1 | Pnl-Side Shield – Two Way Manual LH Remote Recline and Manual Lumbar – Jet Black | 84233192 |
| 1 | Pnl-Side Shield – Power LH – Jet Black | 84233195 |
| 1 | Pnl-Side Shield – Power LH – Dark Ash Grey | 84233196 |
| 1 | Pnl-Side Shield – Power LH – Dune | 84233200 |
| 1 | Pnl-Side Shield – Power LH – Cocoa | 84233199 |
Frequently Asked Questions (FAQs) for Safety Recall N212330040
Driver Seat Belt Cable May Separate
These questions and answers are being provided to help GM dealers respond to inquiries from involved vehicle owners about the Safety recall identified above.
Q1) Which vehicles are involved?
Certain 2014-2016 model year Chevrolet Silverado 1500, 2014-2015 model year GMC Sierra 1500, and 2015-2016 model year Chevrolet Tahoe
Q2) What is the issue or condition?
As part of the remedy for a prior GM recall (NHTSA Recall No. 16V209 or 18V291 / GM Recall No. 15822 or 18156), the flexible steel cable that connects the driver’s seat belt to the outboard side of the seat (the “pretensioner cable”) in these vehicles was modified or replaced. Certain of these vehicles may have received an incorrect replacement pretensioner cable assembly, either as part of the recall remedy or in a subsequent repair. In rare circumstances based on usage, the cables can fatigue and may separate over time as a result of occupant movement into the driver’s seat.
Q3) What symptoms may be experienced? What warning signs may be associated with the issue or condition described?
Wear on the cable sleeve will indicate a potentially fatigued pretensioner cable.
Q4) What is the remedy/repair?
Dealers are to replace the driver seat belt lap pretensioner.
Q5) What is the safety risk? Is the vehicle safe to drive?
If a pretensioner cable were to break, it would reduce the effectiveness of the vehicle’s seat belts and increase the risk of injury to the driver in a crash.
Q6) Does the customer have to pay for this remedy/repair?
No, this inspection/repair will be done at no cost to the customer.
Q7) Is the remedy/repair available now?
Yes, please see the attached bulletin for details.
Q8) What should customers do until recall repairs can be completed? Are there any special instructions?
If special instructions are provided, they will be included in the notification letters to customers.
Q9) How can customers check to see if their vehicle is involved in this field action?
Customers who own a vehicle involved in the field action will be notified by mail by General Motors, but they may also check their Vehicle Identification Number (VIN) for field actions in GM Owner Center at https://my.gm.com/recalls or via NHTSA’s website at https://vinrcl.safercar.gov/vin/.
Q10) If customers are concerned, can they get a rental car or courtesy transportation?
Courtesy transportation is available for customers whose vehicles are involved in this recall and are within the warranty coverage period for the warranty which is associated with this recall. Please refer to Warranty Administration Bulletin #17-NA-073: Field Action Courtesy Transportation Policy for further information.
SEOCONTENT-START
GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5744
URGENT – DISTRIBUTE IMMEDIATELY
Date: April 8, 2021
Subject: Upcoming Safety Recall N212330040
Driver Seat Belt Cable May Separate
Models: 2014-2016 Chevrolet Silverado 1500
2014-2015 GMC Sierra 1500
2015-2016 Chevrolet Tahoe
To: All General Motors Dealers
General Motors has notified the National Highway Traffic Safety Administration (NHTSA) about an upcoming safety recall that involves certain 2014-2016 model year Chevrolet Silverado 1500, 2014-2015 model year GMC Sierra 1500, and 2015-2016 model year Chevrolet Tahoe vehicles. The GM recall number is N212330040.
It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification until the defect is remedied.
As part of the remedy for a prior GM recall (NHTSA Recall No. 16V209 or 18V291), the flexible steel cable that connects the driver’s seat belt to the outboard side of the seat (the “pretensioner cable”) in these vehicles was modified or replaced. Certain of these vehicles may have received an incorrect replacement pretensioner cable assembly, either as part of the recall remedy or in a subsequent repair. In rare circumstances based on usage, the cables can fatigue and may separate over time as a result of occupant movement into the driver’s seat. If a pretensioner cable were to break, it would reduce the effectiveness of the vehicle’s seat belts and increase the risk of injury to the driver in a crash.
Parts are not currently available, but when parts are available, dealers are to replace the driver seat belt lap pretensioner.
Until further instructions are received, involved vehicles that are in dealers’ possession (new or used vehicle inventory, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc.) must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration purposes or any other dealer use. All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified.
The Investigate Vehicle History (IVH) screen in the Global Warranty Management (GWM) system will be updated for this upcoming recall on April 8, 2021. This action has been taken to assist dealers with determining which vehicles are involved so they can properly respond to customer inquiries.
Question and Answer Document (Q&A)
Attached to this message you will find a document that addresses the ten most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns.
Dealers will be advised when the recall bulletin is released. Until the recall bulletin is released, the IVH screen in GWM will display “N/A” under Release Date and “Incomplete – Remedy not yet available” under Status. This means the required repair is not yet available and dealers should not attempt to perform any repairs.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS
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Product Safety Recall
N212330040 Driver Seat Belt Cable May Separate
Copyright 2021 General Motors. All Rights Reserved. Page 1 of 6
Release Date:
April 2021
Revision:
00
Attention:
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
Vehicles involved in this recall were placed on stop delivery April 8, 2021. Once the service procedure contained in this bulletin has been performed on the vehicle, the vehicle is released from stop delivery and the vehicle can be delivered to the customer.
All involved vehicles that are in dealer inventory must be held and not delivered to customers, dealer traded, or used for demonstration purposes until the repair contained in this bulletin has been performed on the vehicle.
Make
Model
Model Year
RPO
Description
From
To
Chevrolet
Silverado 1500
2014
2016
GMC
Sierra 1500
2014
2015
Chevrolet
Tahoe
2015
2016
Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs.
Condition
General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2014 – 2016 model year Chevrolet Silverado 1500, 2014 – 2015 model year GMC Sierra 1500, and 2015 – 2016 model year Chevrolet Tahoe vehicles. As part of the remedy for a prior GM recall (NHTSA Recall No. 16V209 or 18V291 / GM Recall No. 15822 or 18156), the flexible steel cable that connects the driver’s seat belt to the outboard side of the seat (the “pretensioner cable”) in these vehicles was modified or replaced. Certain of these vehicles may have received an incorrect replacement pretensioner cable assembly, either as part of the recall remedy or in a subsequent repair. In rare circumstances based on usage, the cables can fatigue and may separate over time as a result of occupant movement into the driver’s seat. If a pretensioner cable were to break, it would reduce the effectiveness of the vehicle’s seat belts and increase the risk of injury to the driver in a crash.
Correction
Dealers will replace the driver seat belt lap pretensioner.
Parts
Quantity
Part No.
1
Tensioner Kit – Driver Seat Belt – Jet Black
19356262
1
Tensioner Kit – Driver Seat Belt – Dune
19356264
1
Tensioner Kit – Driver Seat Belt – Cocoa
19356267
1
Tensioner Kit – Driver Seat Belt – Dark Ash Grey
19356263
1
Pnl-Side Shield – Two Way Manual LH Remote Recline – Dark Ash Grey
84233205
1
Pnl-Side Shield – Two Way Manual LH Remote Recline and Manual Lumbar – Dark
Ash Grey
84233193
1
Pnl-Side Shield – Two Way Manual LH Remote Recline and Manual Lumbar – Jet
Black
84233192
1
Pnl-Side Shield – Power LH – Jet Black
84233195
1
Pnl-Side Shield – Power LH – Dark Ash Grey
84233196
1
Pnl-Side Shield – Power LH – Dune
84233200
1
Pnl-Side Shield – Power LH – Cocoa
84233199
NOTE: Through GM’s continuous improvement process, the above listed parts have been determined to be the most effective design when performing this repair. Use only the parts listed above for this repair. The EPC may identify different part numbers for these components, do not use the parts listed in the catalog.
Parts required to complete this recall are to be obtained from General Motors Customer Care and Aftersales (GMCC&A). Please refer to your “involved vehicles listing” before ordering parts. Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency situation, parts should be ordered on a CSO = Customer Special Order. A quantity limiter may be in effect.
Reminder: Parts may be removed from Retail Inventory Management (RIM). Dealers should review the affected parts to confirm RIM managed status. Parts may have quantity limiters in effect.
Product Safety Recall
N212330040 Driver Seat Belt Cable May Separate
Page 2 of 6
Warranty Information
Labor Operation
Description
Labor Time
Trans. Type
Net Item
9105698
Replace Driver Side Front Seat Belt Anchor Plate Tensioner (Includes Disposal of Pyrotechnic Device)
ADD: Replace Front Seat Cushion Outer Finish Cover
0.5
0.1
ZFAT
N/A
9105699
Customer Reimbursement Approved
ZFAT
*
– For USA and Canada dealers only
N/A
– For Export dealers only
0.2
9105700
Customer Reimbursement Denied – For USA dealers only
N/A
ZFAT
**
Note: To avoid having to “H” route the customer reimbursement transaction for approval, it must be submitted prior to the repair transaction.
* For USA and Canada: Submit the dollar amount reimbursed to the customer in Net/Reimbursement. Submit $20.00 administrative allowance in Net/Admin Allowance.
For Export: Submit the dollar amount reimbursed to the customer in Net/Reimbursement.
** Submit $10.00 administrative allowance in Net/Admin Allowance.
Service Procedure
Important: This service procedure has two versions, one for vehicles previously repaired under recall #15822 and a separate procedure for vehicles previously repaired under recalls #15822C and #18156. Check the “Transaction History” section in IVH to determine what procedure to use based on previous repairs. Note that repairs previously performed under #15822 will display as N150822 in the “Transaction History” section in IVH.
Procedure for Vehicles Repaired Under Recall # 15822C and #18156
4551063
NOTE: If a tensioner bracket was installed as part of a previous service, discard the bracket. The new replacement front seat belt anchor plate tensioner design eliminates the need for the bracket.
1. Replace the driver side front seat belt anchor plate tensioner. Refer to Front Seat Belt Anchor Plate Tensioner Replacement in SI.
2. Scrap the removed driver side front seat belt anchor plate tensioner. Refer to Front Seat Belt Anchor Plate Tensioner Replacement in SI.
Product Safety Recall
N212330040 Driver Seat Belt Cable May Separate
Page 3 of 6
Procedure for Vehicles Repaired Under Recall # 15822
4551063
NOTE: If a tensioner bracket was installed as part of a previous service, discard the bracket. The new replacement front seat belt anchor plate tensioner design eliminates the need for the bracket.
1. Remove the driver side front seat belt anchor plate tensioner. Refer to Front Seat Belt Anchor Plate Tensioner Replacement in SI.
2. Transfer the seat switch (if equipped) and hardware onto the new seat side shield panel. Refer to Front Seat Cushion Outer Finish Cover Replacement in SI.
3. Complete the installation of the new seat belt anchor plate tensioner and new seat cushion outer finish cover. Refer to Front Seat Belt Anchor Plate Tensioner Replacement in SI.
4. Scrap the removed driver side front seat belt anchor plate tensioner. Refer to Front Seat Belt Anchor Plate Tensioner Replacement in SI.
Dealer Responsibility – For USA & Export (USA States, Territories, and Possessions)
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time.
Dealer Responsibility – All
All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers’ possession and subject to this recall must be held and inspected/repaired per the service procedure of this bulletin before customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration, or any other purpose.
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within the CPOIS system, or once again be used in the CTP program.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the
Product Safety Recall
N212330040 Driver Seat Belt Cable May Separate
Page 4 of 6
required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter. In summary, whenever a vehicle subject to this field action enters your vehicle inventory you must take the steps necessary to ensure the program correction has been made before selling the vehicle. In addition, for vehicles entering your facility for service, you are required to ensure the customer is aware of the open field action and make every reasonable effort to implement the program correction as set forth in this bulletin prior to releasing the vehicle.
Dealer Reports
For dealers with involved vehicles, a listing has been prepared and will be available through GM GlobalConnect Maxis Field Action Reports or sent directly to export dealers. The Inventory tab of the dealer reports will contain VINs that apply to this recall. This information is intended to assist dealers with the PROMPT COMPLETION of these vehicles. The Customer In-Service tab will contain customer names and addresses from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall may be a violation of law in several states.
Customer Notification
USA & Canada – General Motors will notify customers of this recall on their vehicle (see copy of customer letter included with this bulletin).
Export – Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the attached sample letter.
Customer Reimbursement
Customer requests for reimbursement of previously paid repairs to correct the condition described in the bulletin can be submitted at anytime to the dealer. See General Motors Service Policies and Procedures Manual, Product Field Action Customer Reimbursement Procedure (USA & Canada) or local Policies and Procedures, for details.
GM bulletins are intended for use by professional technicians, NOT a “do-it-yourselfer”. They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.
We Support Voluntary Technician Certification
Product Safety Recall
N212330040 Driver Seat Belt Cable May Separate
Page 5 of 6
IMPORTANT SAFETY RECALL
May 2021
This notice applies to your vehicle, VIN: _____________________________________
Dear General Motors Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that a defect, which relates to motor vehicle safety, exists in 2014-2016 model year Chevrolet Silverado 1500, 2014-2015 model year GMC Sierra 1500, and 2015-2016 model year Chevrolet Tahoe vehicles. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products.
IMPORTANT
• Your vehicle is involved in GM safety recall N212330040.
• Schedule an appointment with your GM dealer.
• This service will be performed for you at no charge.
Why is your vehicle being recalled?
As part of the remedy for a prior GM recall (NHTSA Recall No. 16V209 or 18V291 / GM Recall No. 15822 or 18156), the flexible steel cable that connects the driver’s seat belt to the outboard side of the seat (the “pretensioner cable”) in these vehicles was modified or replaced. Certain of these vehicles may have received an incorrect replacement pretensioner cable assembly, either as part of the recall remedy or in a subsequent repair. The flexible steel cable connecting the driver’s seat belt to the outboard side of the seat may be repeatedly bent over the seat side shield as the driver enters and exits the vehicle causing the cable to fatigue and separate. A broken pretensioner cable reduces the effectiveness of the driver’s seat belt, increasing the risk of injury in a crash.
What will we do?
Your GM dealer will replace the driver seat belt lap pretensioner. This service will be performed for you free of charge. Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual correction time of approximately 40 minutes.
What should you do?
You should contact your GM dealer to arrange a service appointment as soon as possible.
Did you already pay for this repair?
Even though you may have previously had repairs for this condition, you will still need to take your vehicle to your dealer for additional repairs. If you have already paid for repairs for the recall condition, please complete the enclosed reimbursement form and present it to your dealer with all required documents. Working with your dealer will expedite your request, however, if this is not convenient, you may mail the completed reimbursement form and all required documents to Reimbursement Department, PO Box 33170, Detroit, MI 48232-5170.
Do you have questions?
If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below.
Division
Number
Text Telephones (TTY)
Chevrolet
1-800-630-2438
1-800-833-2438
GMC
1-866-996-9463
1-800-462-8583
Puerto Rico – English
1-800-496-9992
Puerto Rico – Español
1-800-496-9993
Virgin Islands
1-800-496-9994
Product Safety Recall
N212330040 Driver Seat Belt Cable May Separate
Page 6 of 6
If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to https://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 21V245.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Maryann L. Combs
Vice President
Global Vehicle Safety
Enclosure
GM Recall: N212330040
************************************************************************************************************************
GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5768
URGENT – DISTRIBUTE IMMEDIATELY
Date: April 23, 2021
Subject: N212330040 – Safety Recall
Driver Seat Belt Cable May Separate
Models: 2014-2016 Chevrolet Silverado 1500
2014-2015 GMC Sierra 1500
2015-2016 Chevrolet Tahoe
To: All General Motors Dealers
General Motors is releasing Safety Recall N212330040 today. The total number of U.S. vehicles involved is approximately 2,500. Please see the attached bulletin for details.
Vehicles involved in this recall were placed on stop delivery April 8, 2021. Once the service procedure contained in the bulletin has been performed on the vehicle, the vehicle is released from stop delivery and the vehicle can be delivered to the customer.
Question and Answer Document (Q&A)
Attached to this message you will find a document that addresses the ten most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns.
Customer Letter Mailing
The customer letter mailing will begin on May 5, 2021.
Global Warranty Management (GWM)
The Required Field Action section on the Investigate Vehicle History (IVH) screen will be updated April 24, 2021 or sooner. Please hold all warranty transactions until IVH has been updated.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS
************************************************************************************************************************
This is a representative letter. Customer letters are personalized and list specific model, model year and VIN.
IMPORTANT SAFETY RECALL
May 2021
This notice applies to your vehicle, VIN: _____________________________________
Dear General Motors Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that a defect, which relates to motor vehicle safety, exists in 2014-2016 model year Chevrolet Silverado 1500, 2014-2015 model year GMC Sierra 1500, and 2015-2016 model year Chevrolet Tahoe vehicles. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products.
IMPORTANT
• Your vehicle is involved in GM safety recall N212330040.
• Schedule an appointment with your GM dealer.
• This service will be performed for you at no charge.
Why is your vehicle being recalled?
As part of the remedy for a prior GM recall (NHTSA Recall No. 16V209 or 18V291 / GM Recall No. 15822 or 18156), the flexible steel cable that connects the driver’s seat belt to the outboard side of the seat (the “pretensioner cable”) in these vehicles was modified or replaced. Certain of these vehicles may have received an incorrect replacement pretensioner cable assembly, either as part of the recall remedy or in a subsequent repair. The flexible steel cable connecting the driver’s seat belt to the outboard side of the seat may be repeatedly bent over the seat side shield as the driver enters and exits the vehicle causing the cable to fatigue and separate. A broken pretensioner cable reduces the effectiveness of the driver’s seat belt, increasing the risk of injury in a crash.
What will we do?
Your GM dealer will replace the driver seat belt lap pretensioner. This service will be performed for you free of charge. Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual correction time of approximately 40 minutes.
What should you do?
You should contact your GM dealer to arrange a service appointment as soon as possible.
Did you already pay for this repair?
Even though you may have previously had repairs for this condition, you will still need to take your vehicle to your dealer for additional repairs. If you have already paid for repairs for the recall condition, please complete the enclosed reimbursement form and present it to your dealer with all required documents. Working with your dealer will expedite your request, however, if this is not convenient, you may mail the completed reimbursement form and all required documents to Reimbursement Department, PO Box 33170, Detroit, MI 48232-5170.
Do you have questions?
If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below.
Division
Number
Text Telephones (TTY)
Chevrolet
1-800-630-2438
1-800-833-2438
GMC
1-866-996-9463
1-800-462-8583
Puerto Rico – English
1-800-496-9992
Puerto Rico – Español
1-800-496-9993
Virgin Islands
1-800-496-9994
If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to https://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 21V245.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Maryann L. Combs
Vice President
Global Vehicle Safety
Enclosure
GM Recall: N212330040
SEOCONTENT-END
7 Affected Products
Vehicles
11 Associated Documents
Safety Bulletin – Safety Bulletin re N212330040 Driver Seat Belt Cable May Separate
RCSB-21V245-9767.pdf 299.982KB
Recall Quarterly Report #1, 2021-2
RCLQRT-21V245-8855.PDF 211.147KB
Manufacturer Notices(to Dealers,etc) – Dealer Message re N212330040 – Safety Recall Driver Seat Belt Cable May Separate
Miscellaneous Document – Frequently Asked Questions (FAQs) for Safety Recall N212330040 Driver Seat Belt Cable May Separate
RMISC-21V245-1315.pdf 76.737KB
Manufacturer Notices(to Dealers,etc) – Dealer Message re Upcoming Safety Recall N212330040 Driver Seat Belt Cable May Separate
Miscellaneous Document – Frequently Asked Questions (FAQs) for Safety Recall N212330040 Driver Seat Belt Cable May Separate
Recall Acknowledgement
RCAK-21V245-4707.pdf 645.199KB
Defect Notice 573 Report
RCLRPT-21V245-1681.PDF 216.038KB
ISSUED Owner Notification Letter(Part 577)
RCONL-21V245-7503.pdf 119.807KB
Recall Quarterly Report #3, 2021-4
RCLQRT-21V245-8075.PDF 211.332KB
Recall Quarterly Report #2, 2021-3
RCLQRT-21V245-8808.PDF 211.247KB
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- [Affordable] + [Reliable Car Health Monitor] Will you be confused what happens when the warning light of ABS/SRS/transmission/check engine flashes? Instead of taking your cars to dealership, this FOXWELL scanner will help you do a thorough scanning and detection for your cars and pinpoint the root cause. Note：The device is a diagnostic tool, not a repair tool. To turn off a warning light, you must first physically repair the issue causing it. Only then can the scanner be used to clear the corresponding fault code.
- [5 in 1 Car Diagnostic Scanner] Compared with obd scanners (50-100), NT604 Elite code scanner not only includes their OBDII diagnosis but also serves as ABS/SRS scanner, transmission and check engine code reader. When it’s an odb2 scanner, you can use it to check if your car is ready for annual test through I/M readiness menu. In addition, live data stream, built-in DTC library, data play back and print, all these features are a big plus for it. Note: doesn't support maintenance functions like reset or relearn. For the SRS system, NT604 Elite can read and clear common fault codes not caused by a crash, but crash/collision data cannot be cleared.
- [Fantastic AUTOVIN] + [No extra software fee] Through the AUTOVIN menu, this NT604 Elite car scanner allows you to get your V-IN and vehicle info rapidly, no need to take time to find your V-IN and input one by one. What's more, the NT604 Elite ABS SRS scanner supports 60+ car brands from worldwide (America/Asia/Europe). You don’t need to pay extra software fee. AUTOVIN may not work on some older vehicles or certain vehicle brands. If AUTOVIN fails, please input the vin code manually or go to the Diagnostic Menu to select your vehicle model.
- [Solid protective case KO plastic carrying bag] + [Lifetime update] Almost all same price-level car scanner diagnostic tool only offers plastic bag to hold the scanner.However, NT604 Elite automotive scanner is equipped with solid protective case, preventing your obd2 scanner from damage. Then you don’t need to pay extra money to buy a solid toolbox.
- 【Reset ABS/SRS/Transmission/Engine Lights】 More than an check engine code reader, OBDMATE OM901 obd2 scanner performs comprehensive diagnostics for the 4 most-used systems (ABS/SRS/Engine/Transmission). It quickly clears fault codes, turns off warning lights, read data stream and auto VIN.
- 【3.5" Handheld Scanner with 4 System Diagnose】 3.5" Super large TFT screen equipped displays an intuitive menu and clear readings of various sensors from ABS, SRS, ECM and TCM systems. It arrived with a silicone protective case and hard-shell carrying case, ensuring long-lived durability and drop resistance. The car diagnostic tool is plug-to-play designed, plug it and get diagnosis started without any batteries or updates required.
- 【One-Click I/M Readines&Full OBD2 Functions】 Press F1 to get an intuitive corloured form about whether various emissions-related systems on the vehicle are operating properly. Help you get smog-check ready quickly. OM901 car scanner supports all essential OBD2 functions you need: read & clear codes, view freeze frame, read I/M readiness, retrieve VIN, live data stream (with graphing display), O2 sensor test, onboard monitoring mode, and EVAP leak test.
- 【Battery Voltage Check&DLC Pin Test】 It allows you to monitor battery health by testing current battery voltage. Plus, this obd2 diagnostic tool features DLC 16-PIN test to check current voltage of every pin.
- 【Automotive Scanner Diagnostic Kit】 The package comes with 1 car scanner, 1 USB-type c cable, 1 hard storage bag and 1 user manual(en). Free to update without any hidden fees. 5 languanges available in setting including English, French, Italian, German and Espanish. Valuable and Portable, making it a great tool kit for car owners, DIY enthusiasts, and professional mechanics.
SRS Transmission Diagnostic Tool, 12 Reset Services, Oil/TPMS/EPB/BMS/SAS/DPF/Throttle Reset, ABS Bleeding, Battery Test, Auto VIN, Free Update" title="2014-2016 Chevrolet & GMC Safety Recall N212330040 Driver Seat Belt Cable May Separate 5">
- [All System Diagnostics, Professional-Level Scanner] - BLCKTEC 460T is the ultimate OBD2 diagnostic tool for home mechanics and professionals. It supports all 10 OBD2 modes, reads and clears Engine/Transmission/ABS/SRS codes, performs All-System Diagnostics, offers workshop reset tools, and provides real-time live data. It helps you pinpoint issues, assess your car's condition, and prepare for SMOG checks with ease. NOTE: Function availability depends on your vehicle. Before you buy, be sure to use the Compatibility Checker on BLCKTEC website or contact our customer support to verify that the features you need are supported for your vehicle’s specific year, make, and model.
- [12+ Most Popular Reset Functions] - BLCKTEC 460T OBD2 scanner offers 12+ dealer-level service functions, including Oil Maintenance Reset, ABS Bleeding, EPB Reset, SAS(Steering Angle Sensor) Recalibration, DPF(Diesel Particulate Filter) Reset, Throttle Body Relearn, Battery Reset/Initialization, TPMS Relearn, Transmission Reset, Fluid Change Reset, Maintenance Reset and more, enabling you to perform workshop services like a pro. NOTE: Function availability depends on your vehicle. Be sure to use the Compatibility Checker on BLCKTEC website to verify that the features you need are supported for your vehicle.
- [Real-Time OBD2 and OEM Live Data, Freeze Frame Data] - BLCKTEC 460T helps diagnose vehicle issues when warning lights like Check Engine Light or ABS/SRS Light appear. It offers detailed DTC info, ECU Freeze Frame Data, and real-time OBD2 and advanced OEM live data, including Engine, Transmission, ABS, SRS, and more, making it easy to diagnose and resolve vehicle problems. You can view, graph, record, replay, and overlay up to four live data streams in a single graph for better analysis.
- [AutoVIN, AutoReLink, AutoScan, 3X Faster] - Equipped with AutoVIN technology, 460T automatically retrieves the VIN to save you time. Its AutoScan and AutoReLink features scan all of the vehicle's ECUs and detect any fault codes immediately after you plug the scanner into the vehicle's OBD2 port - no button presses required. Additionally, it regathers DTC and I/M readiness information every 30 seconds, simplifying monitor tests. 460T's advanced technology makes it 3X faster than other products.
- [Get RepairSolutions2, the #1 Auto Repair App for Free] - When paired with RepairSolutions2(RS2) App, 460T becomes even more powerful. RS2's Verified Fix Database built by master technicians, provides the parts needed for the repair. Additionally, RS2 gives you access to OEM warranty info, maintenance schedules, TSB, and dealership recall info, making car care easier than ever. RS2 is free with no subscription fees and it stores your car scan reports in the cloud, allowing you to access, share, or print them anytime and anywhere.
- [Diagnose Like a Pro] BlueDriver Pro is a professional OBD2 scanner and diagnostic tool that helps you scan, understand, and clear vehicle trouble codes with confidence. Turn your phone into a powerful car diagnostic scanner—no guesswork, no unnecessary repairs.
- [Read and Clear More Codes Than Ever] Read and clear more codes than basic car code readers. Access enhanced diagnostics for Check Engine, ABS, SRS, Airbag, TPMS, Transmission.
- [Verified Fixes and Real-Time Data] Get unlimited, technician-verified repair reports matched to your VIN, with definitions, causes, and confirmed fixes. Monitor live vehicle data as you drive, view freeze frames, check smog readiness, and analyze Mode 6 test results.
- [Wireless & Bluetooth Enabled] - Say goodbye to wires. BlueDriver connects with Bluetooth via your phone/tablet to a sensor that plugs into your car's OBDII port. Get all of the capabilities of an expensive code reader & scan tool without any annoying wires.
- [Broad Make & Model Coverage] Strong support for GM, Ford, Stellantis (RAM, Jeep, Chrysler), Toyota, Honda, Nissan, Mazda, Subaru, Hyundai, Mercedes-Benz, BMW, and VW.
- OBD2 SCANNER FOR ALL SYSTEMS – The INNOVA SD35 is a tablet-based OBD2 scanner designed for advanced diagnostics. Read and clear check engine light, ABS, SRS, and TPMS codes, plus test your car battery and alternator to prevent unexpected failures. Vehicle coverage may vary. Please use Innova’s Coverage Checker to verify compatibility.
- ALL-SYSTEM DIAGNOSTICS & LIVE DATA – Unlike basic code readers, this OBD2 scanner for all vehicles scans engine, transmission, ABS, SRS, and more. Get real-time live data, including RPM, fuel trims, temperature readings, and oxygen sensor performance.
- OBD2 TABLET WITH USER-FRIENDLY INTERFACE – This automotive scan tool features a high-resolution display, making vehicle diagnostics faster and easier.
- ADVANCED TPMS, OIL RESET & SERVICE FUNCTIONS – Perform TPMS sensor checks, oil light reset, and other service resets with ease This professional diagnostic tool provides comprehensive vehicle maintenance capabilities in one device.
- WIDE VEHICLE COVERAGE (1996 & NEWER CARS & TRUCKS) – This OBD2 scanner Bluetooth tablet is compatible with Toyota, Ford, Honda, Chevrolet, Nissan, Dodge, and more. However, feature coverage may vary. Please use Innova's Coverage Checker to verify coverage.
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