Product Safety Recall N212327720 Fuel Tank Leak – 2021 Chevrolet Tahoe & GMC Yukon

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Product Safety Recall
N212327720 Fuel Tank Leak
Copyright 2021 General Motors. All Rights Reserved. Page 1 of 3
Release Date:
March 2021
Revision:
01
Revision Description:
This bulletin has been revised to include the customer letter. Please discard all previous copies of bulletin N212327720.
Attention:
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
All involved vehicles that are in dealer inventory must be held and not delivered to customers, dealer traded, or used for demonstration purposes until the repair contained in this bulletin has been performed on the vehicle.
Make
Model
Model Year
RPO
Description
From
To
Chevrolet
Tahoe
2021
2021
GMC
Yukon
Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs.
Condition
General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2021 model year Chevrolet Tahoe and GMC Yukon vehicles. Fuel tank assemblies in these vehicles may be missing certain adhesive between two layers of the fuel tank shell. Under certain conditions, fuel could seep between these layers, which over time may result in a slow leak. If a fuel leak were to develop that makes contact with an ignition source, there is increased risk of fire.
Correction
Dealers will replace the fuel tank.
Parts
Quantity
Part Name
Part No.
1
Fuel Tank
84756736
1
Fuel Tank O-Ring Seal
22682111
Due to the small number of vehicles involved, (23), and due to limited initial parts availability, dealers are encouraged not to order recall parts for use as shelf stock.
Reminder: Parts may be removed from Retail Inventory Management (RIM). Dealers should review the affected parts to confirm RIM managed status. Parts may have quantity limiters in effect.
Warranty Information
Labor Operation
Description
Labor Time
Trans. Type
Net Item
9105612
Replace Fuel Tank
1.6
ZFAT
N/A
Service Procedure
Replace the fuel tank. Refer to Fuel Tank Replacement (Short Wheelbase) in SI.
Dealer Responsibility – For USA & Export (USA States, Territories, and Possessions)
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time.
Product Safety Recall
N212327720 Fuel Tank Leak
Page 2 of 3
Dealer Responsibility – All
All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers’ possession and subject to this recall must be held and inspected/repaired per the service procedure of this bulletin before customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration, or any other purpose.
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within the CPOIS system, or once again be used in the CTP program.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter. In summary, whenever a vehicle subject to this field action enters your vehicle inventory you must take the steps necessary to ensure the program correction has been made before selling the vehicle. In addition, for vehicles entering your facility for service, you are required to ensure the customer is aware of the open field action and make every reasonable effort to implement the program correction as set forth in this bulletin prior to releasing the vehicle.
Dealer Reports
For dealers with involved vehicles, a listing has been prepared and will be available through GM GlobalConnect Maxis Field Action Reports or sent directly to export dealers. The Inventory tab of the dealer reports will contain VINs that apply to this recall. This information is intended to assist dealers with the PROMPT COMPLETION of these vehicles. The Customer In-Service tab will contain customer names and addresses from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall may be a violation of law in several states.
Courtesy Transportation – For USA & Canada
Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the warranty coverage period. See General Motors Service Policies and Procedures Manual for courtesy transportation program details.
Customer Notification
USA & Canada – General Motors will notify customers of this recall on their vehicle.
Export – Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act.
GM bulletins are intended for use by professional technicians, NOT a “do-it-yourselfer”. They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.
We Support Voluntary Technician Certification
Product Safety Recall
N212327720 Fuel Tank Leak
Page 3 of 3
IMPORTANT SAFETY RECALL
March 2021
This notice applies to your vehicle, VIN: _____________________________________
Dear General Motors Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain 2021 model year Chevrolet Tahoe and GMC Yukon vehicles. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products.
IMPORTANT
• Your vehicle is involved in GM safety recall N212327720.
• Schedule an appointment with your GM dealer.
• This service will be performed for you at no charge.
Why is your vehicle being recalled?
Fuel tank assemblies in these vehicles may be missing certain adhesive between two layers of the fuel tank shell. Under certain conditions, fuel could seep between these layers, which over time may result in a slow leak. If a fuel leak occurs near an ignition source, there is an increased risk of fire.
What will we do?
Your GM dealer will replace the fuel tank, at no charge. Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual service correction time of approximately 1 hour and 20 minutes.
What should you do?
You should contact your GM dealer to arrange a service appointment as soon as possible.
Do you have questions?
If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below.
Division
Number
Text Telephones (TTY)
Chevrolet
1-800-630-2438
1-800-833-2438
GMC
1-866-996-9463
1-800-462-8583
Puerto Rico – English
1-800-496-9992
Puerto Rico – Español
1-800-496-9993
Virgin Islands
1-800-496-9994
If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to https://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 21V064.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Maryann L. Combs
Vice President
Global Vehicle Safety
GM Recall: N212327720

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GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5679
URGENT – DISTRIBUTE IMMEDIATELY
Date: February 11, 2021
Subject: N212327720 – Safety Recall
Fuel Tank Leak
Models: 2021 Chevrolet Tahoe
2021 GMC Yukon
To: All General Motors Dealers
General Motors is releasing Safety Recall N212327720 today. The total number of U.S. vehicles involved is approximately 18. Please see the attached bulletin for details.
Question and Answer Document (Q&A)
Attached to this message you will find a document that addresses the ten most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns.
Customer Letter Mailing
The customer letter mailing will begin in March, 2021.
Global Warranty Management (GWM)
The Required Field Action section on the Investigate Vehicle History (IVH) screen will be updated February 12, 2021 or sooner. A list of involved vehicles in dealer new inventory is attached to this message. Please hold all warranty transactions until IVH has been updated.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS
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GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5697
URGENT – DISTRIBUTE IMMEDIATELY
Date: March 1, 2021
Subject: REVISION – N212327720-01 – Safety Recall
Fuel Tank Leak
Customer Letter Added
Models: 2021 Chevrolet Tahoe
2021 GMC Yukon
To: All General Motors Dealers
Bulletin N212327720-01 has been revised to include a copy of the customer notification letter. Please discard all copies of bulletin N212327720.
Customer Letter Mailing
The customer letter mailing will begin on March 4, 2021.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS

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This is a representative letter. Customer letters are personalized and list specific model, model year and VIN.
IMPORTANT SAFETY RECALL
March 2021
This notice applies to your vehicle, VIN: _____________________________________
Dear General Motors Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain 2021 model year Chevrolet Tahoe and GMC Yukon vehicles. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products.
IMPORTANT
• Your vehicle is involved in GM safety recall N212327720.
• Schedule an appointment with your GM dealer.
• This service will be performed for you at no charge.
Why is your vehicle being recalled?
Fuel tank assemblies in these vehicles may be missing certain adhesive between two layers of the fuel tank shell. Under certain conditions, fuel could seep between these layers, which over time may result in a slow leak. If a fuel leak occurs near an ignition source, there is an increased risk of fire.
What will we do?
Your GM dealer will replace the fuel tank, at no charge. Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual service correction time of approximately 1 hour and 20 minutes.
What should you do?
You should contact your GM dealer to arrange a service appointment as soon as possible.
Do you have questions?
If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below.
Division
Number
Text Telephones (TTY)
Chevrolet
1-800-630-2438
1-800-833-2438
GMC
1-866-996-9463
1-800-462-8583
Puerto Rico – English
1-800-496-9992
Puerto Rico – Español
1-800-496-9993
Virgin Islands
1-800-496-9994
If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to https://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 21V064.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Maryann L. Combs
Vice President
Global Vehicle Safety
GM Recall: N212327720

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