Product Safety Recall N202319030 Tires Overcured – 2020-2021 Buick Cadillac Chevrolet GMC

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Product Safety Recall
N202319030 Tires Overcured
Copyright 2021 General Motors. All Rights Reserved. Page 1 of 11
Release Date:
August 2021
Revision:
03
Revision Description: This bulletin is being revised to include an additional procedure on disabling the tire. Please discard all previous copies of bulletin N202319030.
Attention:
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
All involved vehicles that are in dealer inventory must be held and not delivered to customers, dealer traded, or used for demonstration purposes until the repair contained in this bulletin has been performed on the vehicle.
IMPORTANT: Please be sure the factory installed Continental tires are being inspected for this recall and the inspection is not being performed on an alternate set of customer tires, such as winter, performance or accessory substitutes. If alternate tires are installed, the customer will have to return to the dealership once the OE tires are reinstalled on their vehicle.
Make
Model
Model Year
RPO
Description
From
To
Buick
Enclave
2020
2020
Cadillac
XT5
2020
2020
Chevrolet
Silverado 1500
2020
2021
Chevrolet
Traverse
2020
2020
GMC
Acadia
2020
2020
GMC
Sierra 1500
2020
2021
Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs.
Condition
General Motors has decided that a defect which relates to motor vehicle safety exists in certain Continental tires installed as original equipment on certain 2020 model year Buick Enclave, Cadillac XT5, Chevrolet Traverse, and GMC Acadia, and 2020-2021 model year Chevrolet Silverado and GMC Sierra vehicles. According to the tire manufacturer, Continental Tires the Americas (CTA), the affected tires may have an overcure condition and CTA has initiated a safety recall for these tires. According to CTA, overcured tires may experience a carcass break in the sidewall with sudden air loss or could develop a belt edge separation which could lead to partial or full tread/belt loss. These conditions may increase the risk of a crash.
Correction
Dealers will inspect vehicles and replace tires that have DOT number and production mold number combinations identified by Continental.
Parts
Quantity
Part Name
Part No.
As Required
255/55 R20 107H Continental Cross Contact LX20
84406073
As Required
255/70 R17 112S General Grabber HTS
23376686
As Required
235/65 R18 106H Continental Cross Contact LX Sport
84458189
US Dealers:
If you have concerns acquiring replacement tires through your normal process, please call the GM Tire Program at 1-877-728-4737.
Canada Dealers:
If you have concerns acquiring replacement tires through your normal process, please call their Continental Rep or 1-855-453-1962.
Export Dealers:
All export dealers are required to submit their involved vehicle claims once completed in cooperation with the local Continental Tire Distributor. Follow the documentation instructions later in this bulletin.
Product Safety Recall
N202319030 Tires Overcured
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Warranty Information
Labor
Operation Description
Labor
Time
Trans.
Type
Net
Item
9105381 Inspect 4 Road Tires for Production Information (Inspect Only) 0.2
9105382* Replace First Tire (Includes Inspection) ZFAT N/A
Add: Each Additional Tire Replacement
0.5
0.3
*US & Canada Dealers: In the case of tire replacements, first prepare the ZREG transaction Tire PRA and then submit
a ZFAT transaction. Instructions for submitting a PRA are at the end of the service procedure.
US & Canada – Net / Admin Allowance – $25 may be claimed for submitting the Tire Pre-Repair Authorization (PRA)
into the Global Warranty Management (GWM) system and to return the tire(s) to the tire manufacturer.
Export Dealers Only (Israel, Mexico, Middle East and New Zealand): Export dealers must submit their involved
vehicle claims once completed in cooperation with the local Continental Tire Distributor.
Service Procedure
This procedure involves inspecting the tire sidewall for manufacturing information. The mold number, in parenthesis along
with the last four numbers in the DOT stamp (Date Code) indicate if the tire is involved in this recall. See the examples in
the photographs below.
5672012
5672013
Product Safety Recall
N202319030 Tires Overcured
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Tire Information Chart
Model
Affected PN
Affected DOT wk(s) – Mold # combination
Silverado, Sierra
23376686
3020 – 418570
Enclave, Traverse
84406073
0120 – 421241
0220 – 421238
0420 – 421246
0820 – 421236
Acadia, XT5
84458189
0220 – 418538
0220 – 415347
The tires must contain the exact DOT week and mold number combination as specified in the chart above. There is only one possible combination for Silverado/Sierra, there are only 4 possible combinations for Enclave/Traverse and there are only 2 possible combinations for Acadia/XT5.
Traverse and Enclave
5668968
1. Inspect the tire sidewall as shown and verify the mold number (1) and DOT week (2).
2. If the mold number and DOT date match the Affected DOT wk(s) – Mold # combination in the tire information chart, replace the tire.
Product Safety Recall
N202319030 Tires Overcured
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Acadia, XT5
5669524
1. Inspect the tire sidewall as shown and verify the mold number (2) and DOT week (1).
2. If the mold number and DOT date match the Affected DOT wk(s) – Mold # combination in the tire information chart, replace the tire.
Product Safety Recall
N202319030 Tires Overcured
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Silverado and Sierra
5668974
1. Inspect the tire sidewall as shown and verify the mold number (2) and DOT week (1).
2. If the mold number and DOT date match the Affected DOT wk(s) – Mold # combination in the tire information chart, replace the tire.
Additional Procedures for US/Canada
Federal regulations require all recalled tires to be completely disabled within 24 hours of removal. If the DOT date and Mold # combination matches the information provided in the chart, the tire needs to be rendered inoperable immediately after it is removed. It is necessary to drill two 13mm (or ½ inch) holes in the tire sidewall to ensure it is not put back into service. Do not drill through the DOT date or Mold # combination.
Product Safety Recall
N202319030 Tires Overcured
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5682490
Drill two 13mm holes in the tire sidewall. Do not drill through the DOT date or Mold # combination.
Additional Procedures Applicable to Export Countries Only (Israel, Middle East, New Zealand and Mexico)
Dealers are required to contact local customers to coordinate vehicle inspection with the local Continental Tire Distributor. Inspections can be done at either the dealer or tire distributor.
If the mold number and DOT date matches the information in the chart, the tire needs to be replaced.
The defective tire must have the sidewall information documented with photos. It is also necessary to drill two holes in the tire sidewall to ensure it is not put back into service.
5672013
1. Take a picture of the DOT stamp (Date Code).
Product Safety Recall
N202319030 Tires Overcured
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5672012
2. Take a picture of the mold number, in parenthesis.
5669522
3. Take a picture of the bar code.
5682490
4. Drill two 13mm holes in the tire sidewall above the bar code label. Take a picture of the holes, including the barcode
label.
Tire Return Instructions:
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Note: The recalled tire return procedures are region specific. Please follow your country’s return procedures outlined below.
For US and Canada:
The following process only applies to vehicle tires replaced per this recall. Follow the normal process for all other warranty replacement tires.
Drill two 13mm or ½ inch holes in the sidewall immediately after removal per the instructions above.
Create a New Pre-Repair Authorization Document in Global Warranty Management (GWM)
• Select ZREG transaction type
• Select Tire Replacement Pre-Repair Type
• Enter required information on Tire Pre-Repair Authorization tab. Required fields are marked with an “*”. Enter 8060460 in the Labor Operation field.
• Enter required information on the Tire Pre-Repair Authorization tab. Select “Other” as the Removal Reason and enter “Product Safety Recall N21-2329030, Tire DOT Date ____(enter #### four-digit date) and Mold #______(enter ###### six-digit mold number)” in the text box.
• For the two questions at the bottom of the page:
o Select “Yes” for the first question at the bottom of the page (Was there visible cracking….?) and enter “Product Safety Recall N21-2329030, Tire DOT Date ____(enter #### four-digit date) and Mold #______(enter ###### six-digit mold number)” in the text box.
o Select “No” for the second question (Did the tire issue cause…..?)
• Print the GWM Tire Replacement Document. Attach a copy of the complete Document to the job card.
• Detach the shipping label portion of the document, attach a copy to each tire using clear packing tape.
• Mark tires with the word “RECALL” on the sidewall
• Ship tire(s) immediately to address on GWM shipping label.
• Once the PRA is in “Accept” status, submit the transaction as follows:
o Select ZFAT transaction
o Enter Pre-Repair Authorization Number in the “Reference Number” field
o Use applicable tire replacement labor operation provided in this bulletin (9105382)
o Enter replacement tire part number and quantity in the Parts section
o No proration applies to used tires subject to this recall
o DO NOT select GM Pre-Repair Authorization in the “Authorization/Comments” section of the transaction
o DO NOT enter the PRA number in the Pre-Repair Authorization Number field.
For EXPORT COUNTRIES (Israel, Middle East, New Zealand and Mexico)
Take photos per the service procedure and email to the country specific email address below.
Provide photos captured in the procedure above to the appropriate country representative listed in the table below.
Email Subject Line: GM Tire Recall N202319030
Country
Email Photos of Tire Information
Mid-East (Not Israel)
Abdelrahman Elshami / [email protected]
Israel
Rene Fongang / [email protected]
New Zealand
Burkhard Kabelitz / [email protected]
Mexico
Camila Laveli / [email protected]
Dealer Responsibility – For USA & Export (USA States, Territories, and Possessions)
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To
Product Safety Recall
N202319030 Tires Overcured
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avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time.
Dealer Responsibility – All
All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers’ possession and subject to this recall must be held and inspected/repaired per the service procedure of this bulletin before customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration, or any other purpose.
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within the CPOIS system, or once again be used in the CTP program.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customer. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter. In summary, whenever a vehicle subject to this field action enters your vehicle inventory you must take the steps necessary to ensure the program correction has been made before selling the vehicle. In addition, for vehicles entering your facility for service, you are required to ensure the customer is aware of the open field action and make every reasonable effort to implement the program correction as set forth in this bulletin prior to releasing the vehicle.
Dealer Reports
For dealers with involved vehicles, a listing has been prepared and will be available through GM GlobalConnect Maxis Field Action Reports or sent directly to export dealers. The Inventory tab of the dealer reports will contain VINs that apply to this recall. This information is intended to assist dealers with the PROMPT COMPLETION of these vehicles. The Customer In-Service tab will contain customer names and addresses from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall may be a violation of law in several states.
Courtesy Transportation – For USA & Canada
Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the warranty coverage period. See General Motors Service Policies and Procedures Manual for courtesy transportation program details.
Customer Notification
USA & Canada – General Motors will notify customers of this recall on their vehicle. (see copy of customer letter included with this bulletin).
Export – Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the attached sample letter.
GM bulletins are intended for use by professional technicians, NOT a “do-it-yourselfer”. They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.
We Support Voluntary Technician Certification
Product Safety Recall
N202319030 Tires Overcured
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IMPORTANT SAFETY RECALL
December 2020
This notice applies to your vehicle, VIN: _____________________________________
Dear General Motors Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
General Motors, based on information provided by Continental Tires the Americas (CTA), has decided that a defect which relates to motor vehicle safety exists in certain Continental tires installed as original equipment on certain 2020 model year Buick Enclave, Cadillac XT5, Chevrolet Traverse, and GMC Acadia, and 2020-2021 model year Chevrolet Silverado and GMC Sierra vehicles. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products.
IMPORTANT
• Your vehicle is involved in GM safety recall N202319030.
• Schedule an appointment with your GM dealer.
• This service will be performed for you at no charge.
Why is your vehicle being recalled?
According to the tire manufacturer, Continental Tires the Americas (CTA), the affected tires may have an overcure condition and CTA has initiated a safety recall for these tires.
According to CTA, overcured tires may experience a carcass break in the sidewall with sudden air loss or could develop a belt edge separation which could lead to partial or full tread/belt loss. These conditions may increase the risk of a crash.
What will we do?
Your GM dealer will inspect your vehicle’s tires. If a tire has the DOT number and production mold number combinations identified by Continental as subject to the recall, your dealer will replace the tire with a new tire of the same or equivalent size and description free of charge, including mounting, balancing and taxes.
If you have already replaced an affected tire prior to your receipt of this notice due to the condition described, Continental may reimburse you for the cost of the comparable replacement tire, including mounting, balancing and taxes. To be eligible for reimbursement, you must complete a Reimbursement Request Form and submit this form with the required documents to Continental. The Reimbursement Request Form is available at www.continentaltire.com, scroll to the bottom of the page and click on TIRE RECALL or you may request a form by calling CTA Customer Relations at 1-888-799-2168.
The tires must meet both DOT and mold number in order to be part of the recall. Details of the DOT and mold number combinations can also be found on www.continentaltire.com, scroll to the bottom of the page and click TIRE RECALL.
Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual inspection or service correction time of approximately 90 minutes.
What should you do?
You should contact your GM dealer to arrange a service appointment as soon as possible.
Do you have questions?
If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below.
Product Safety Recall
N202319030 Tires Overcured
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Division
Number
Text Telephones (TTY)
Buick
1-866-608-8080
1-800-832-8425
Cadillac
1-866-982-2339
1-800-833-2622
Chevrolet
1-800-630-2438
1-800-833-2438
GMC
1-866-996-9463
1-800-462-8583
Puerto Rico – English
1-800-496-9992
Puerto Rico – Español
1-800-496-9993
Virgin Islands
1-800-496-9994
If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to https://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 20V684.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Maryann L. Combs
Vice President
Global Vehicle Safety
GM Recall: N202319030

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Representative Letter – Customer letters are brand, model and model year specific; listing the 17-digit
VIN and are personalized.
IMPORTANT SAFETY RECALL
December 2020
This notice applies to your vehicle, VIN: _____________________________________
Dear General Motors Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
General Motors, based on information provided by Continental Tires the Americas (CTA), has decided that a defect which relates to motor vehicle safety exists in certain Continental tires installed as original equipment on certain 2020 model year Buick Enclave, Cadillac XT5, Chevrolet Traverse, and GMC Acadia, and 2020-2021 model year Chevrolet Silverado and GMC Sierra vehicles. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products.
IMPORTANT
• Your vehicle is involved in GM safety recall N202319030.
• Schedule an appointment with your GM dealer.
• This service will be performed for you at no charge.
Why is your vehicle being recalled?
According to the tire manufacturer, Continental Tires the Americas (CTA), the affected tires may have an overcure condition and CTA has initiated a safety recall for these tires.
According to CTA, overcured tires may experience a carcass break in the sidewall with sudden air loss or could develop a belt edge separation which could lead to partial or full tread/belt loss. These conditions may increase the risk of a crash.
What will we do?
Your GM dealer will inspect your vehicle’s tires. If a tire has the DOT number and production mold number combinations identified by Continental as subject to the recall, your dealer will replace the tire with a new tire of the same or equivalent size and description free of charge, including mounting, balancing and taxes.
If you have already replaced an affected tire prior to your receipt of this notice due to the condition described, Continental may reimburse you for the cost of the comparable replacement tire, including mounting, balancing and taxes. To be eligible for reimbursement, you must complete a Reimbursement Request Form and submit this form with the required documents to Continental. The Reimbursement Request Form is available at www.continentaltire.com, scroll to the bottom of the page and click on TIRE RECALL or you may request a form by calling CTA Customer Relations at 1-888-799-2168.
The tires must meet both DOT and mold number in order to be part of the recall. Details of the DOT and mold number combinations can also be found on www.continentaltire.com, scroll to the bottom of the page and click TIRE RECALL.
Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual inspection or service correction time of approximately 90 minutes.
What should you do?
You should contact your GM dealer to arrange a service appointment as soon as possible.
Do you have questions?
If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below.
Division
Number
Text Telephones (TTY)
Buick
1-866-608-8080
1-800-832-8425
Cadillac
1-866-982-2339
1-800-833-2622
Chevrolet
1-800-630-2438
1-800-833-2438
GMC
1-866-996-9463
1-800-462-8583
Puerto Rico – English
1-800-496-9992
Puerto Rico – Español
1-800-496-9993
Virgin Islands
1-800-496-9994
If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to https://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 20V684.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Maryann L. Combs
Vice President
Global Vehicle Safety
GM Recall: N202319030

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GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5601
URGENT – DISTRIBUTE IMMEDIATELY
Date: December 8, 2020
Subject: N202319030-01 – Safety Recall
Tires Overcured
Revised Service Procedure, Warranty Claim, Tire Return and Customer Letter Added
Models: 2020 Buick Enclave
2020 Cadillac XT5
2020 – 2021 Chevrolet Silverado 1500
2020 Chevrolet Traverse
2020 GMC Acadia
2020 – 2021 GMC Sierra 1500
To: All General Motors Dealers
Bulletin N202319030 is being revised to update the service procedure, warranty claim, tire return process and to add the customer letter. Please discard all copies of bulletin N202319030.
Customer Letter Mailing
The customer letter mailing will begin on December 21, 2020.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS

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GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5891
URGENT – DISTRIBUTE IMMEDIATELY
Date: August 9, 2021
Subject: REVISION – N202319030-03 – Safety Recall
Tires Overcured
Revised Service Procedure
Models: 2020 Buick Enclave
2020 Cadillac XT5
2020 – 2021 Chevrolet Silverado 1500
2020 Chevrolet Traverse
2020 GMC Acadia
2020 – 2021 GMC Sierra 1500
To: All General Motors Dealers
This bulletin is being revised to include an additional procedure on disabling the tire. Please discard all previous copies of N202319030.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS

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GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5563
URGENT – DISTRIBUTE IMMEDIATELY
Date: November 5, 2020
Subject: N202319030 – Safety Recall
Tires Overcured
Models: 2020 Buick Enclave
2020 Cadillac XT5
2020 – 2021 Chevrolet Silverado 1500
2020 Chevrolet Traverse
2020 GMC Acadia
2020 – 2021 GMC Sierra 1500
To: All General Motors Dealers
General Motors is releasing Safety Recall N202319030 today. The total number of U.S. vehicles involved is approximately 7,526. Please see the attached bulletin for details.
Question and Answer Document (Q&A)
Attached to this message you will find a document that addresses the ten most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns.
Global Warranty Management (GWM)
The Required Field Action section on the Investigate Vehicle History (IVH) screen will be updated November 6, 2020 or sooner. A list of involved vehicles in dealer new inventory is attached to this message. Please hold all warranty transactions until IVH has been updated.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS

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GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5772
URGENT – DISTRIBUTE IMMEDIATELY
Date: April 26, 2021
Subject: REVISION – N202319030-02 – Safety Recall
Tires Overcured
Revised Attention Box and Service Procedure
Models: 2020 Buick Enclave
2020 Cadillac XT5
2020 – 2021 Chevrolet Silverado 1500
2020 Chevrolet Traverse
2020 GMC Acadia
2020 – 2021 GMC Sierra 1500
To: All General Motors Dealers
This bulletin is being revised to update the Attention Box and Service Procedure. Please discard all previous copies of N202319030.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS

SEOCONTENT-END