October 15, 2020 NHTSA CAMPAIGN NUMBER: 20V638000
Driver’s Seat Belt Tensioner Cable May Separate
If the tensioner cable separates, the driver may not be properly restrained in the event of a crash, increasing their risk of injury.
NHTSA Campaign Number: 20V638
Manufacturer General Motors
LLC
Components SEAT BELTS
Potential Number of Units Affected 1,788
Summary
General Motors LLC (GM) is recalling certain 2014-2016 Chevrolet SS and Caprice Police Pursuit Vehicles (PPV) that were previously repaired under NHTSA recall number 16V-518. The repair may not have been performed properly. The driver’s seat belt tensioner cable may be repeatedly bent over the seat side shield as the driver enters and exits the vehicle causing the cable to fatigue and separate.
Remedy
GM will notify owners, and dealers will inspect the vehicles to determine whether the new seat trim was installed and replace the trim as necessary. Dealers will also inspect and replace the pretensioner cable assembly, as necessary. Repairs will be performed free of charge. The recall began November 17, 2020. Owners may contact Chevrolet customer service at 1-800-222-1020. GM’s number for this recall is N202312100
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Vehicle has a Recall
Condition
General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2014-2016 model year Chevrolet Caprice Police Pursuit Vehicles (PPVs) and Chevrolet SS vehicles that were subject to NHTSA Recall No. 16V518 and may not have received a complete repair under the recall. The flexible steel cable that connects the safety belt to the vehicle at the outside of the front driver seat can fatigue and separate over time if the driver’s movement into the seat repeatedly bends the steel seat belt cable down against the seat edge. The covering on the cable may show visible signs, including tears, holes, or wear marks. In a crash, a fatigued cable could break, reducing the effectiveness of the vehicle’s safety belts and increasing the risk of injury to the occupant.
As part of the remedy under NHTSA Recall No. 16V518 (bulletin 31340), dealers were instructed to install a new seat trim piece with a redesigned opening for improved cable routing. In some of the vehicles repaired under that recall, dealers did not replace the seat trim as specified.
Correction
Dealers will inspect the vehicles to determine whether the new seat trim was installed and, if necessary, replace the trim. Dealers will also inspect and, if necessary, replace the pretensioner cable assembly.
Parts
| Quantity | Part Name | Part No. |
| 1 | Cover Asm-F/Seat Cushion Outer Finish | 92507580 |
| 1 | Cover Asm-F/Seat Cushion Outer Finish | 92507359 |
| 1 (If Req’d) | Tensioner Kit-Driver Seat Belt | 19353065 |
INSPECTION PROCEDURE
1. Using the seat adjustment switch, move the driver seat as far rearward and downward as possible. The front safety belt cable sleeve (hereinafter, “sleeve”) covers the flexible steel cable that connects the safety belt to the vehicle at the front outside seating position. The sleeve is covered by the seat trim and comes out of the slot on the side of the front seat.
2. Inspect the sleeve for any cuts or cracks. Bend the cable toward the inside and outside of the vehicle and inspect the area near arrows (1) above.
This damage will be in the form of holes (1) or splitting (2).
- If any damage is found, replace the tensioner and revised seat trim listed above. Refer to Front Seat Belt Anchor Plate Tensioner Replacement in SI.
- If no damage is found, only install the revised seat cushion outer finish cover.
SEAT CUSHION OUTER FINISH COVER INSTALLATION
Transfer the power seat switch assembly from the existing seat cushion outer finish cover and install the revised seat cushion outer finish cover. Refer to Front Seat Cushion Outer Finish Cover Replacement in SI.
Frequently Asked Questions (FAQs) for Safety Recall N202312100
Seat Belt Cable Separation
These questions and answers are being provided to help GM dealers respond to inquiries from involved vehicle owners about the Safety recall identified above.
Q1) Which vehicles are involved?
Certain 2014-2016 model year Chevrolet Caprice Police Pursuit Vehicles (PPVs) and Chevrolet SS vehicles that were subject to NHTSA Recall No. 16V518 (bulletin 313410) and may not have received a complete repair under the recall.
Q2) What is the issue or condition?
These vehicles were subject to NHTSA Recall No. 16V518 (bulletin 313410) and may not have received a complete repair under the recall. The flexible steel cable that connects the safety belt to the vehicle at the outside of the front driver seat can fatigue and separate over time if the driver’s movement into the seat repeatedly bends the steel seat belt cable down against the seat edge.
Q3) What symptoms may be experienced? What warning signs may be associated with the issue or condition described?
The covering on the cable may show visible signs, including tears, holes, or wear marks.
Q4) What is the remedy/repair?
Dealers will inspect the vehicles to determine whether the new seat trim was installed and, if necessary, replace the trim. Dealers will also inspect and, if necessary, replace the pretensioner cable assembly.
Q5) What is the safety risk? Is the vehicle safe to drive?
In a crash, a fatigued cable could break, reducing the effectiveness of the vehicle’s safety belts and increasing the risk of injury to the occupant.
Q6) Does the customer have to pay for this remedy/repair?
No, this inspection/repair will be done at no cost to the customer.
Q7) Is the remedy/repair available now?
Yes, the remedy/repair is available now, please see the attached bulletin for details.
Q8) What should customers do until recall repairs can be completed? Are there any special instructions?
If special instructions are provided, they will be included in the notification letters to customers.
Q9) How can customers check to see if their vehicle is involved in this field action?
Customers who own a vehicle involved in the field action will be notified by mail by General Motors, but they may also check their Vehicle Identification Number (VIN) for field actions in GM Owner Center at https://my.gm.com/recalls or via NHTSA’s website at https://vinrcl.safercar.gov/vin/.
Q10) If customers are concerned, can they get a rental car or courtesy transportation?
Courtesy transportation is available for customers whose vehicles are involved in this recall and are within the warranty coverage period for the warranty which is associated with this recall. Please refer to Warranty Administration Bulletin #17-NA-073: Field Action Courtesy Transportation Policy for further information.
SEOCONTENT-START
Product Safety Recall
N202312100 Seat Belt Cable Separation – US Only
Copyright 2020 General Motors. All Rights Reserved. Page 1 of 7
Release Date:
November 2020
Revision:
01
Revision Description:
This bulletin has been updated to include the customer letter. Please discard all previous copies of N202312100.
Attention:
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
Vehicles involved in this recall were placed on stop delivery October 15, 2020. Once the service procedure contained in this bulletin has been performed on the vehicle, the vehicle is released from stop delivery and the vehicle can be delivered to the customer.
All involved vehicles that are in dealer inventory must be held and not delivered to customers, dealer traded, or used for demonstration purposes until the repair contained in this bulletin has been performed on the vehicle.
Make
Model
Model Year
RPO
Description
From
To
Chevrolet
Caprice PPV
2014
2016
Chevrolet
SS
Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs.
Condition
General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2014-2016 model year Chevrolet Caprice Police Pursuit Vehicles (PPVs) and Chevrolet SS vehicles that were subject to NHTSA Recall No. 16V518 and may not have received a complete repair under the recall. The flexible steel cable that connects the safety belt to the vehicle at the outside of the front driver seat can fatigue and separate over time if the driver’s movement into the seat repeatedly bends the steel seat belt cable down against the seat edge. The covering on the cable may show visible signs, including tears, holes, or wear marks. In a crash, a fatigued cable could break, reducing the effectiveness of the vehicle’s safety belts and increasing the risk of injury to the occupant.
As part of the remedy under NHTSA Recall No. 16V518 (bulletin 31340), dealers were instructed to install a new seat trim piece with a redesigned opening for improved cable routing. In some of the vehicles repaired under that recall, dealers did not replace the seat trim as specified.
Correction
Dealers will inspect the vehicles to determine whether the new seat trim was installed and, if necessary, replace the trim. Dealers will also inspect and, if necessary, replace the pretensioner cable assembly.
Parts
Quantity
Part Name
Part No.
1
Cover Asm-F/Seat Cushion Outer Finish
92507580
1
Cover Asm-F/Seat Cushion Outer Finish
92507359
1
(If Req’d)
Tensioner Kit-Driver Seat Belt
19353065
IMPORTANT: Due to limited initial parts availability, dealers are encouraged not to order recall parts for use as shelf stock. Parts should only be ordered when inspection determines that it is necessary to replace the parts.
Note: Use the vehicle identification number (VIN) and the GM Electronic Parts Catalog (EPC) to determine which Driver Side Front Seat Cushion Outer Finish Cover to order.
Reminder: Parts may be removed from Retail Inventory Management (RIM). Dealers should review the affected parts to confirm RIM managed status. Parts may have quantity limiters in effect.
Warranty Information
Labor Operation
Description
Labor Time
Trans. Type
Net Item
9104967
Install Driver Side Front Seat Cushion Outer Finish Cover
ADD: Replace the Front Seat Belt Anchor Plate Tensioner (Includes Pyrotechnic Disposal)
0.3
0.5
ZFAT
N/A
9105335
Customer Reimbursement Approved
– For USA dealers only
N/A
ZFAT
*
Product Safety Recall
N202312100 Seat Belt Cable Separation – US Only
Page 2 of 7
9105336
Customer Reimbursement Denied – For USA dealers only
N/A
ZFAT
**
Note: To avoid having to “H” route the customer reimbursement transaction for approval, it must be submitted prior to the repair transaction.
* For USA: Submit the dollar amount reimbursed to the customer in Net/Reimbursement. Submit $20.00 administrative allowance in Net/Admin Allowance.
** Submit $10.00 administrative allowance in Net/Admin Allowance.
IMPORTANT: Using IVH, verify that either the seat belt pretensioner service bracket has been installed or the pretensioner assembly replaced under Safety Recall #31340.
INSPECTION PROCEDURE
1. Using the seat adjustment switch, move the driver seat as far rearward and downward as possible. The front safety belt cable sleeve (hereinafter, “sleeve”) covers the flexible steel cable that connects the safety belt to the vehicle at the front outside seating position. The sleeve is covered by the seat trim and comes out of the slot on the side of the front seat.
4593189
4593192
2. Inspect the sleeve for any cuts or cracks. Bend the cable toward the inside and outside of the vehicle and inspect the area near arrows (1) above.
Product Safety Recall
N202312100 Seat Belt Cable Separation – US Only
Page 3 of 7
4522272
4522274
This damage will be in the form of holes (1) or splitting (2).
• If any damage is found, replace the tensioner and revised seat trim listed above. Refer to Front Seat Belt Anchor Plate Tensioner Replacement in SI.
• If no damage is found, only install the revised seat cushion outer finish cover.
SEAT CUSHION OUTER FINISH COVER INSTALLATION
4593195
Product Safety Recall
N202312100 Seat Belt Cable Separation – US Only
Page 4 of 7
Transfer the power seat switch assembly from the existing seat cushion outer finish cover and install the revised seat cushion outer finish cover. Refer to Front Seat Cushion Outer Finish Cover Replacement in SI.
Dealer Responsibility – For USA (USA States, Territories, and Possessions)
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time.
Dealer Responsibility – All
All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers’ possession and subject to this recall must be held and inspected/repaired per the service procedure of this bulletin before customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration, or any other purpose.
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within the CPOIS system, or once again be used in the CTP program.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter. In summary, whenever a vehicle subject to this field action enters your vehicle inventory you must take the steps necessary to ensure the program correction has been made before selling the vehicle. In addition, for vehicles entering your facility for service, you are required to ensure the customer is aware of the open field action and make every reasonable effort to implement the program correction as set forth in this bulletin prior to releasing the vehicle.
Dealer Reports
For dealers with involved vehicles, a listing has been prepared and will be available through GM GlobalConnect Maxis Field Action Reports or sent directly to export dealers. The Inventory tab of the dealer reports will contain VINs that apply to this recall. This information is intended to assist dealers with the PROMPT COMPLETION of these vehicles. The Customer In-Service tab will contain customer names and addresses from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall may be a violation of law in several states.
Customer Notification
USA – General Motors will notify customers of this recall on their vehicle (see copy of customer letter included with this bulletin).
Product Safety Recall
N202312100 Seat Belt Cable Separation – US Only
Page 5 of 7
Customer Reimbursement
Customer requests for reimbursement of previously paid repairs to correct the condition described in the bulletin can be submitted at any time to the dealer. See General Motors Service Policies and Procedures Manual, Product Field Action Customer Reimbursement Procedure (USA & Canada) or local Policies and Procedures, for details.
GM bulletins are intended for use by professional technicians, NOT a “do-it-yourselfer”. They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.
We Support Voluntary Technician Certification
Product Safety Recall
N202312100 Seat Belt Cable Separation – US Only
Page 6 of 7
IMPORTANT SAFETY RECALL
November 2020
This notice applies to your vehicle, VIN: _____________________________________
Dear General Motors Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain 2014-2016 model year Chevrolet Caprice Police Pursuit Vehicles (PPVs) and Chevrolet SS vehicles that were subject to NHTSA Recall No. 16V518 and may not have received a complete repair under the recall. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products.
IMPORTANT
• Your vehicle is involved in GM safety recall N202312100.
• Schedule an appointment with your GM dealer.
• This service will be performed for you at no charge.
Why is your vehicle being recalled?
The flexible steel cable that connects the driver’s seat belt to the vehicle at the outside of the front driver seat can fatigue and separate over time if the steel seat belt cable repeatedly bends down against the seat edge as the driver enters and exits the vehicle. The covering on the cable may show visible signs, including tears, holes, or wear marks. In a crash, a fatigued cable could break, and may not properly restrain the driver, increasing the risk of injury to the occupant.
GM initiated a prior safety recall related to this condition in October 2016 (NHTSA Recall No. 16V518). As part of the remedy, dealers were instructed to install a new seat trim piece with a redesigned opening for improved cable routing. The seat trim in your vehicle may not have been replaced as specified.
What will we do?
Your GM dealer will inspect the vehicle to determine whether the new seat trim was installed and, if necessary, replace the trim. Dealers will also inspect and, if necessary, replace the pretensioner cable assembly. This service will be performed for you at no charge. Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual inspection and service correction time of approximately 55 minutes.
What should you do?
You should contact your GM dealer to arrange a service appointment as soon as possible.
Did you already pay for this repair?
Even though you may have previously had repairs for this condition, you will still need to take your vehicle to your dealer for additional repairs. If you have already paid for repairs for the recall condition, please complete the enclosed reimbursement form and present it to your dealer with all required documents. Working with your dealer will expedite your request, however, if this is not convenient, you may mail the completed reimbursement form and all required documents to Reimbursement Department, PO Box 33170, Detroit, MI 48232-5170.
Do you have questions?
If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below.
Division
Number
Text Telephones (TTY)
Chevrolet
1-800-630-2438
1-800-833-2438
Puerto Rico – English
1-800-496-9992
Puerto Rico – Español
1-800-496-9993
Virgin Islands
1-800-496-9994
Product Safety Recall
N202312100 Seat Belt Cable Separation – US Only
Page 7 of 7
If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to https://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 20V638.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Maryann L. Combs
Vice President
Global Vehicle Safety
Enclosure
GM Recall: N202312100
******************************************************************
GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5544
URGENT – DISTRIBUTE IMMEDIATELY
Date: October 15, 2019
Subject: Upcoming Safety Recall N202312100
Seat Belt Cable Separation
Models: 2014-2016 Chevrolet Caprice PPV and SS
To: All General Motors Dealers
General Motors has notified the National Highway Traffic Safety Administration (NHTSA) about an upcoming safety recall that involves 2014-2016 model year Chevrolet Caprice PPV and SS vehicles. The GM recall number is N202312100.
It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification until the defect is remedied.
General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2014-2016 model year Chevrolet Caprice Police Pursuit Vehicles (PPVs) and Chevrolet SS vehicles that were subject to NHTSA Recall No. 16V518 (bulletin 313410) and may not have received a complete repair under the recall. The flexible steel cable that connects the safety belt to the vehicle at the outside of the front driver seat can fatigue and separate over time if the driver’s movement into the seat repeatedly bends the steel seat belt cable down against the seat edge. The covering on the cable may show visible signs, including tears, holes, or wear marks. In a crash, a fatigued cable could break, reducing the effectiveness of the vehicle’s safety belts and increasing the risk of injury to the occupant.
Parts are not currently available, but when parts are available, dealers are to inspect the vehicles to determine whether the new seat trim was installed and, if necessary, replace the trim. Dealers will also inspect and, if necessary, replace the pretensioner cable assembly.
Until further instructions are received, involved vehicles that are in dealers’ possession (new or used vehicle inventory, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc.) must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration purposes or any other dealer use. All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified.
The Investigate Vehicle History (IVH) screen in the Global Warranty Management (GWM) system has been updated for this upcoming recall on October 15, 2019. This action has been taken to assist dealers with determining which vehicles are involved so they can properly respond to customer inquiries.
Question and Answer Document (Q&A)
Attached to this message you will find a document that addresses the ten most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns.
Dealers will be advised when the recall bulletin is released. Until the recall bulletin is released, the IVH screen in GWM will display “N/A” under Release Date and “Incomplete – Remedy not yet available” under Status. This means the required repair is not yet available and dealers should not attempt to perform any repairs.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS
*******************************************************************************************************
Representative Letter – Customer letters are brand, model and model year specific; listing the 17-digit
VIN and are personalized.
IMPORTANT SAFETY RECALL
November 2020
This notice applies to your vehicle, VIN: _____________________________________
Dear General Motors Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain 2014-2016 model year Chevrolet Caprice Police Pursuit Vehicles (PPVs) and Chevrolet SS vehicles that were subject to NHTSA Recall No. 16V518 and may not have received a complete repair under the recall. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products.
IMPORTANT
• Your vehicle is involved in GM safety recall N202312100.
• Schedule an appointment with your GM dealer.
• This service will be performed for you at no charge.
Why is your vehicle being recalled?
The flexible steel cable that connects the driver’s seat belt to the vehicle at the outside of the front driver seat can fatigue and separate over time if the steel seat belt cable repeatedly bends down against the seat edge as the driver enters and exits the vehicle. The covering on the cable may show visible signs, including tears, holes, or wear marks. In a crash, a fatigued cable could break, and may not properly restrain the driver, increasing the risk of injury to the occupant.
GM initiated a prior safety recall related to this condition in October 2016 (NHTSA Recall No. 16V518). As part of the remedy, dealers were instructed to install a new seat trim piece with a redesigned opening for improved cable routing. The seat trim in your vehicle may not have been replaced as specified.
What will we do?
Your GM dealer will inspect the vehicle to determine whether the new seat trim was installed and, if necessary, replace the trim. Dealers will also inspect and, if necessary, replace the pretensioner cable assembly. This service will be performed for you at no charge. Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual inspection and service correction time of approximately 55 minutes.
What should you do?
You should contact your GM dealer to arrange a service appointment as soon as possible.
Did you already pay for this repair?
Even though you may have previously had repairs for this condition, you will still need to take your vehicle to your dealer for additional repairs. If you have already paid for repairs for the recall condition, please complete the enclosed reimbursement form and present it to your dealer with all required documents. Working with your dealer will expedite your request, however, if this is not convenient, you may mail the completed reimbursement form and all required documents to Reimbursement Department, PO Box 33170, Detroit, MI 48232-5170.
Do you have questions?
If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below.
Division
Number
Text Telephones (TTY)
Chevrolet
1-800-630-2438
1-800-833-2438
Puerto Rico – English
1-800-496-9992
Puerto Rico – Español
1-800-496-9993
Virgin Islands
1-800-496-9994
If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to https://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 20V638.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Maryann L. Combs
Vice President
Global Vehicle Safety
Enclosure
GM Recall: N202312100
**********************************************************************************************************
GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5571
URGENT – DISTRIBUTE IMMEDIATELY
Date: November 16, 2020
Subject: N202312100 01 Safety Recall
Seat Belt Cable Separation – US Only
Customer Letter Added
Models: 2014-2016 Chevrolet Caprice PPV and SS
To: All General Motors Dealers
This bulletin has been updated to include the customer letter. Please discard all previous copies of N202312100.
Question and Answer Document (Q&A)
Attached to this message you will find a document that addresses the ten most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns.
Customer Letter Mailing
The customer letter mailing will begin on November 18, 2020.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS
***************************************************************************************************
GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5546
URGENT – DISTRIBUTE IMMEDIATELY
Date: October 19, 2020
Subject: N202312100 Safety Recall
Seat Belt Cable Separation – US Only
Models: 2014-2016 Chevrolet Caprice PPV and SS
To: All General Motors Dealers
General Motors is releasing Safety Recall N202312100 today. The total number of U.S. vehicles involved is approximately 1,788. Please see the attached bulletin for details.
Vehicles involved in this recall were placed on stop delivery October 15, 2020. Once the service procedure contained in the bulletin has been performed on the vehicle, the vehicle is released from stop delivery and the vehicle can be delivered to the customer.
Question and Answer Document (Q&A)
Attached to this message you will find an updated document that addresses the ten most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns.
Customer Letter Mailing
The customer letter mailing will begin in the near future.
Global Warranty Management (GWM)
The Required Field Action section on the Investigate Vehicle History (IVH) screen will be updated October 20, 2020 or sooner. Please hold all warranty transactions until IVH has been updated.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS
SEOCONTENT-END
6 Affected Products
Vehicles
15 Associated Documents
Recall Acknowledgement
RCAK-20V638-7884.pdf 244.769KB
Manufacturer Notices(to Dealers,etc) – Date: October 15, 2019 Subject: Upcoming Safety Recall N202312100 Seat Belt Cable Separation
Safety Bulletin
RCSB-20V638-3573.pdf 447.433KB
Defect Notice 573 Report
RCLRPT-20V638-1361.PDF 214.501KB
Frequently Asked Questions (FAQs) for Safety Recall N202312100 Seat Belt Cable Separation
Miscellaneous Document
RMISC-20V638-8142.pdf 86.387KB
Manufacturer Notices(to Dealers,etc) – Dealer Notification re N202312100 Safety Recall Seat Belt Cable Separation – US Only
Safety Bulletin
Recall Quarterly Report #2, 2021-1
RCLQRT-20V638-4975.PDF 211.244KB
Recall Quarterly Report #1, 2020-4
RCLQRT-20V638-0639.PDF 211.145KB
Recall Quarterly Report #3, 2021-2
RCLQRT-20V638-8516.PDF 211.328KB
Miscellaneous Document – Frequently Asked Questions (FAQs) for Safety Recall N202312100 Seat Belt Cable Separation
Manufacturer Notices(to Dealers,etc) – Dealer Notification re N202312100 01 Safety Recall Seat Belt Cable Separation – US Only Customer Letter Added
Owner Notification Letter(Part 577)
RCONL-20V638-8197.pdf 122.933KB
Recall Quarterly Report #4, 2021-3
RCLQRT-20V638-0996.PDF 211.433KB
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- [Easy to Use—Work Out of the Box] + [FOXWELL 2026 New Version] FOXWELL NT604 Elite scan tool is the 2026 new version from FOXWELL, designed for car owners who want to figure out the cause of issues before fixing car problems by scanning common systems like ABS, SRS, engine, and transmission. The NT604 Elite obd2 scanner diagnostic tool comes with the latest software—no need to waste time downloading software first. Plug the scanner into the OBDII port with OBDII cable to start the diagnosis.
- [Affordable] + [Reliable Car Health Monitor] Will you be confused what happens when the warning light of ABS/SRS/transmission/check engine flashes? Instead of taking your cars to dealership, this FOXWELL scanner will help you do a thorough scanning and detection for your cars and pinpoint the root cause. Note：The device is a diagnostic tool, not a repair tool. To turn off a warning light, you must first physically repair the issue causing it. Only then can the scanner be used to clear the corresponding fault code.
- [5 in 1 Car Diagnostic Scanner] Compared with obd scanners (50-100), NT604 Elite code scanner not only includes their OBDII diagnosis but also serves as ABS/SRS scanner, transmission and check engine code reader. When it’s an odb2 scanner, you can use it to check if your car is ready for annual test through I/M readiness menu. In addition, live data stream, built-in DTC library, data play back and print, all these features are a big plus for it. Note: doesn't support maintenance functions like reset or relearn. For the SRS system, NT604 Elite can read and clear common fault codes not caused by a crash, but crash/collision data cannot be cleared.
- [Fantastic AUTOVIN] + [No extra software fee] Through the AUTOVIN menu, this NT604 Elite car scanner allows you to get your V-IN and vehicle info rapidly, no need to take time to find your V-IN and input one by one. What's more, the NT604 Elite ABS SRS scanner supports 60+ car brands from worldwide (America/Asia/Europe). You don’t need to pay extra software fee. AUTOVIN may not work on some older vehicles or certain vehicle brands. If AUTOVIN fails, please input the vin code manually or go to the Diagnostic Menu to select your vehicle model.
- [Solid protective case KO plastic carrying bag] + [Lifetime update] Almost all same price-level car scanner diagnostic tool only offers plastic bag to hold the scanner.However, NT604 Elite automotive scanner is equipped with solid protective case, preventing your obd2 scanner from damage. Then you don’t need to pay extra money to buy a solid toolbox.
- 【Reset ABS/SRS/Transmission/Engine Lights】 More than an check engine code reader, OBDMATE OM901 obd2 scanner performs comprehensive diagnostics for the 4 most-used systems (ABS/SRS/Engine/Transmission). It quickly clears fault codes, turns off warning lights, read data stream and auto VIN.
- 【3.5" Handheld Scanner with 4 System Diagnose】 3.5" Super large TFT screen equipped displays an intuitive menu and clear readings of various sensors from ABS, SRS, ECM and TCM systems. It arrived with a silicone protective case and hard-shell carrying case, ensuring long-lived durability and drop resistance. The car diagnostic tool is plug-to-play designed, plug it and get diagnosis started without any batteries or updates required.
- 【One-Click I/M Readines&Full OBD2 Functions】 Press F1 to get an intuitive corloured form about whether various emissions-related systems on the vehicle are operating properly. Help you get smog-check ready quickly. OM901 car scanner supports all essential OBD2 functions you need: read & clear codes, view freeze frame, read I/M readiness, retrieve VIN, live data stream (with graphing display), O2 sensor test, onboard monitoring mode, and EVAP leak test.
- 【Battery Voltage Check&DLC Pin Test】 It allows you to monitor battery health by monitoring current battery voltage. Plus, this obd2 diagnostic tool features DLC 16-PIN test to check current voltage of every pin.
- 【Automotive Scanner Diagnostic Kit】 The package comes with 1 car scanner, 1 USB-type c cable, 1 hard storage bag and 1 user manual(en). Free to update without any hidden fees. 5 languanges available in setting including English, French, Italian, German and Espanish. Valuable and Portable, making it a great tool kit for car owners, DIY enthusiasts, and professional mechanics.
- 【4 SYSTEMS DIAGNOSTICS OBD2 SCANNER】- More than a standard check engine code reader, this OBD2 scanner diagnostic tool covers Engine, Transmission, SRS (Airbag), and ABS (Anti-lock Brakes) – detecting 90%+ vehicle faults that basic obd scanners miss. It’s a professional car diagnostic scanner designed for both DIYers and small repair shops, saving you trips to expensive mechanics.
- 【3 ESSENTIAL RESET FUNCTIONS FOR HOME MAINTENANCE】-Built-in Oil Reset, EPB Reset, and Battery Match – this car scanner diagnostic tool lets you complete maintenance tasks at home: clear oil change reminders, reset electronic parking brakes after pad replacement, and calibrate new batteries. Skip 50−100$ dealer fees with a scanner for car that turns complex jobs into 5-minute tasks.
- 【COMPATIBILITY WITH 1996+ CARS & SMALL TURCKS】-As a Code reader for cars and small trucks, it supports 9 OBDII protocols (SAE J1850 PWM/SAE J1850 VPW/IS09 141-2/IS0 14230-4 KWP/IS0 15765-4 CAN ETC.) – compatible with most of 1996+ gasoline vehicles and small trucks. Auto VIN automatically identifies your vehicle, making it the easiest vehicle code reader for beginners to use right out of the box.
- 【14 BASIC DIAGNOSTIC FEATURES FOR ALL SCENARIOS】-This car code reader includes Read/Clear DTCs, Live Data Graphs, I/M Readiness Status, Freeze Frame Data, Battery Test, and Oxygen Sensor Monitoring – everything you need for smog test prep, used car inspections, and daily fault checks. It's not just an engine code reader,also a complete diagnostic scanner for all vehicles.
- 【LIFETIME WIFI UPDATES FOR ONGOING COMPATIBILITY】-Unlike outdated odb2 scanners that require paid subscriptions, this OBD2 scanner offers lifetime WiFi updates – get the latest DTC library (100000+ codes) and new vehicle coverage quarterly. No computer needed: connect to WiFi directly, and your car reader diagnostic stays compatible with new models for years.
- [Diagnose Like a Pro] BlueDriver Pro Next-Gen is a professional OBD2 scanner and diagnostic tool that helps you scan, understand, and clear vehicle trouble codes with confidence. Turn your phone into a powerful car diagnostic scanner—no guesswork, no unnecessary repairs.
- [Read and Clear More Codes Than Ever] Read and clear more codes than basic car code readers. Access enhanced diagnostics for Check Engine, ABS, SRS, Airbag, TPMS, Transmission, and more on supported vehicles, including expanded coverage on newer model years.
- [Verified Fixes and Real-Time Data] Get unlimited, technician-verified repair reports matched to your VIN, with definitions, causes, and confirmed fixes. Monitor live vehicle data as you drive, view freeze frames, check smog readiness, and analyze Mode 6 test results.
- [Expanded Make & Model Coverage] Optimized for today’s vehicles with strong support for GM, Ford, Stellantis (RAM, Jeep, Chrysler), Toyota, Honda, Nissan, Mazda, Subaru, Hyundai, Mercedes-Benz, BMW, and VW. Enhanced communication on select 2024+ Nissan and Mazda models (see compatibility chart).
- [Gas Vehicles 1996+ & Select Light-Duty Trucks] Works with all gas-powered vehicles made in 1996 or newer, plus select light-duty trucks and diesels, including F-250, RAM 2500, Silverado, and Sierra. Built for daily drivers, family vehicles, and real-world truck use.
- [All System Diagnostics, Professional-Level Scanner] - BLCKTEC 460T is the ultimate OBD2 diagnostic tool for home mechanics and professionals. It supports all 10 OBD2 modes, reads and clears Engine/Transmission/ABS/SRS codes, performs All-System Diagnostics, offers workshop reset tools, and provides real-time live data. It helps you pinpoint issues, assess your car's condition, and prepare for SMOG checks with ease. NOTE: Function availability depends on your vehicle. Before you buy, be sure to use the Compatibility Checker on BLCKTEC website or contact our customer support to verify that the features you need are supported for your vehicle’s specific year, make, and model.
- [12+ Most Popular Reset Functions] - BLCKTEC 460T OBD2 scanner offers 12+ dealer-level service functions, including Oil Maintenance Reset, ABS Bleeding, EPB Reset, SAS(Steering Angle Sensor) Recalibration, DPF(Diesel Particulate Filter) Reset, Throttle Body Relearn, Battery Reset/Initialization, TPMS Relearn, Transmission Reset, Fluid Change Reset, Maintenance Reset and more, enabling you to perform workshop services like a pro. NOTE: Function availability depends on your vehicle. Be sure to use the Compatibility Checker on BLCKTEC website to verify that the features you need are supported for your vehicle.
- [Real-Time OBD2 and OEM Live Data, Freeze Frame Data] - BLCKTEC 460T helps diagnose vehicle issues when warning lights like Check Engine Light or ABS/SRS Light appear. It offers detailed DTC info, ECU Freeze Frame Data, and real-time OBD2 and advanced OEM live data, including Engine, Transmission, ABS, SRS, and more, making it easy to diagnose and resolve vehicle problems. You can view, graph, record, replay, and overlay up to four live data streams in a single graph for better analysis.
- [AutoVIN, AutoReLink, AutoScan, 3X Faster] - Equipped with AutoVIN technology, 460T automatically retrieves the VIN to save you time. Its AutoScan and AutoReLink features scan all of the vehicle's ECUs and detect any fault codes immediately after you plug the scanner into the vehicle's OBD2 port - no button presses required. Additionally, it regathers DTC and I/M readiness information every 30 seconds, simplifying monitor tests. 460T's advanced technology makes it 3X faster than other products.
- [Get RepairSolutions2, the #1 Auto Repair App for Free] - When paired with RepairSolutions2(RS2) App, 460T becomes even more powerful. RS2's Verified Fix Database built by master technicians, provides the parts needed for the repair. Additionally, RS2 gives you access to OEM warranty info, maintenance schedules, TSB, and dealership recall info, making car care easier than ever. RS2 is free with no subscription fees and it stores your car scan reports in the cloud, allowing you to access, share, or print them anytime and anywhere.
Last update on 2026-06-11 / Affiliate links / Images from Amazon Product Advertising API
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