Lane Keep Assist/ Forward Collision Alert (if equipped) /Adaptive Cruise Control Inoperative and Requires Front Camera Module to be Reprogrammed/Aligned or Replaced, DTCs B101E, B395D and/or U026A Set – 2020 Buick Encore GX

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Subject: Engineering Information – Lane Keep Assist/ Forward Collision Alert (if equipped) /Adaptive Cruise Control Inoperative
and Requires Front Camera Module to be Reprogrammed/Aligned or Replaced, DTCs B101E, B395D and/or U026A Set
This EI has been revised to end the need for information from the field. Please discard PIE0565A.
Brand: Model: Model Year: VIN: Engine: Transmission:
from to from to
Buick Encore GX 2020 2020 — — — —
If you encounter a vehicle with the above condition, refer to SI for further diagnosis.
Version 3
Modified Released April 16, 2020
June 25, 2020 – Updated the Subject and the Condition section.
December 21, 2020 – Ended the need for further information from the field.
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Subject: Engineering Information – Lane Keep Assist/ Forward Collision Alert (if equipped) /Adaptive Cruise Control Inoperative
and Requires Front Camera Module to be Reprogrammed/Aligned or Replaced, DTCs B101E, B395D and/or U026A Set
Attention: Proceed with this EI ONLY if the customer has commented about this concern AND the PIE number is listed in the
Global Warranty Management / Investigate History link (GWM/IVH). If the customer has not commented about this
condition or the EI does not show in GWM/IVH, disregard the PIE and proceed with diagnostics found in published
service information. THIS IS NOT A RECALL — refer to the latest version of Service Bulletin 04-00-89-053 for more
details on the use of Engineering Information bulletins.
This EI has been revised to update the Subject and the Condition section. Please discard PIE0565.
Brand: Model: Model Year: VIN: Engine: Transmission:
from to from to
Buick Encore GX 2020 2020 — — — —
Involved Region or Country North America
Condition Important: If the customer did not bring their vehicle in for this concern, DO NOT proceed with this EI.
Some customers may comment on the Lane Keep Assist/ Forward Collision Alert (if equipped) /Adaptive Cruise
Control Inoperative.
Technicians may find one or more of the following DTCs set:
• B101E – Electronic Control Unit Software
• B395D – Camera Misaligned
• U026A – Lost Communication with Frontview Camera Module
Cause GM Engineering is attempting to determine the root cause of the above condition. Engineering has a need to
gather information on vehicles PRIOR to repair that may exhibit this condition. As a result, this information will be
used to “root cause” the customer’s concern and develop/validate a field fix.
Correction
If you encounter a vehicle with the above concern, perform the following steps and contact the engineers listed below with your findings.
– Dealer should pull all DTC information.
– Check to see if the camera is aligned. GDS displays this in Data Display List, Parameter name – Frontview Camera Calibration Status. SEV states are Not
Calibrated/Dynamically Calibrated.
– Check to see if the Manufacturing Engineering Counter (MEC) is set to 0. GDS displays this in Identification Information List – Parameter Name – Manufacture
Enable Counter – Range – 0-255 counts.
– Check to see if the VIN is programmed in the FCM. GDS displays this in Identification Information List – Parameter Name – Vehicle Identification Number
(VIN) – Displays all 17 characters of the VIN.
Contact Information
Please include the following information if leaving a message:
– Technician name
– Dealer name and phone number
– Complete VIN and repair order (R.O) number
On the repair order, document the date and time the call was placed (even if the engineer was not reached).
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The Contact Information has been redacted.
If engineering is unable to return the call within one hour, proceed with diagnosis and repair based on information found in SI.
Warranty Information
If engineer was contacted or required information was provided, use:
Labor Operation Description Labor Time
2886768* Engineering Information – Lane Keep Assist/Adaptive Cruise Control Inoperative 0.4 hr
*This is a unique Labor Operation for bulletin use only.
Version 2
Modified Released April 16, 2020
June 25, 2020 – Updated the Subject and the Condition section.
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