F/CMVSS Noncompliance Recall N202309350 Interior Trunk Release Button Inoperative Ten Minutes After Power Off

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August 6, 2020 NHTSA CAMPAIGN NUMBER: 20V461000

If a person climbs inside the front trunk compartment and closes the lid, they may be trapped inside, increasing the risk of injury.

NHTSA Campaign Number: 20V461

Manufacturer General Motors LLC

Components LATCHES/LOCKS/LINKAGES, ELECTRICAL SYSTEM

Potential Number of Units Affected 5,141

Summary

General Motors LLC (GM) is recalling certain 2020 Chevrolet Corvette vehicles. The release button located inside the front trunk compartment may not function after the vehicle has been shut off for ten minutes. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 401, “Internal Trunk Release.”

Remedy

GM will notify owners, and dealers will update the software in the vehicle’s Body Control Module (BCM) to allow the release switch to always work, free of charge. Owners also may allow the vehicle to be remedied via an Over-The-Air software update. The recall began September 3, 2020. Owners may contact GM customer service at 1-866-522-9559. GM’s number for this recall is N202309350.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Check if your Vehicle has a Recall

Representative Letter – Customer letters are brand, model and model year specific; listing the 17-digit VIN and are personalized.

IMPORTANT SAFETY RECALL

September 2020

This notice applies to your vehicle, VIN: __________________________________

Dear General Motors Customer:

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

General Motors has decided that certain 2020 Chevrolet Corvette vehicles fail to conform to Federal Motor Vehicle Safety Standard 401, “interior trunk release”. As a result, GM is conducting a recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products.

I M P O R T A N T

Your vehicle is involved in GM recall N202309350.
A software update is available for your vehicle that can be performed remotely with wireless over-the-air technology. If you’ve already accepted the update, no further action is necessary. If you have not accepted the update, follow the in-vehicle radio prompts or schedule an appointment with your GM dealer.
This service will be performed for you at no charge.

Why is your vehicle being recalled?

These vehicles are designed to enter a low-power “sleep” mode ten minutes after powering off. The trunk lid release button located inside the front trunk compartment may not function while the vehicle is in this sleep mode, as required by FMVSS 401. If the trunk lid is left open, a small person who climbs inside the front trunk compartment and closes the trunk lid while inside may not be able to get out without assistance, increasing the risk of injury.

What will we do?

GM will update the software in the vehicles’ Body Control Module (BCM) to lower the voltage required to wake the vehicle from the low power “sleep” mode. This will allow the interior trunk release button to function while the vehicle is in that mode. Owners who have accepted the applicable terms and conditions may have already received the update with wireless over-the-air technology and will not have to bring their vehicle to a dealership. GM began prompting owners through the vehicle’s radio screen on August 6th, 2020. Any owner having received this update through over the air (OTA) technology will not have to bring their vehicle to a dealership. Alternatively, owners may schedule to have the updates performed at a GM dealer.

What should you do?

The software update can be performed remotely using wireless over-the-air technology. If you’ve already accepted the update, no further action is necessary. If you have not accepted the update, you will be notified that the update is available by in-vehicle prompts from the radio display.

The software download and installation occurs as a two-step process. First, you will be asked to accept the download of the software update package. The vehicle must be parked to accept the download, but you will be able to use your vehicle normally during the download. Once it is complete, you will then be asked to accept the installation of the software update. During installation, your vehicle must be parked. The software update may reset certain vehicle settings or preferences.

The software installation will take up to 15 minutes to complete and will begin after you accept the installation and follow the on-screen instructions while your vehicle is parked. You do not need to remain in your vehicle during the software installation. Please take note that your vehicle will not be operational during the software installation process.

IMPORTANT: You do not need to remain in your vehicle during the software installation. The vehicle cannot be driven during the software install process (up to 15 minutes). The vehicle must be parked at a safe and secure location with the ignition in the OFF position.

Upon your next ignition cycle after the installation completes, your vehicle’s radio will display a confirmation message that the update was successful. If you receive a message that the installation cannot continue or did not complete successfully, the installation process may retry after your next ignition cycle. If the problem persists, contact your GM dealer to arrange a service appointment as soon as possible.

You can also decline the update by selecting the “Learn More” button, and then “Details” and then the “Decline Update” option. If you decline the update, contact your GM dealer to arrange a service appointment as soon as possible.

If you need to bring your vehicle to the dealer, it is likely that your dealer will need your vehicle longer than the actual service correction time of approximately an hour.

Do you have questions?

If you have questions or concerns that your dealer is unable to resolve, please contact the Corvette Concierge at (866) 424-3892 8 AM-7 PM EST, M-F.

If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to https://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 20V461.

Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

Maryann Combs

Vice President

Global Vehicle Safety

GM Recall: N202309350

SEOCONTENT-START

F/CMVSS Noncompliance Recall
N202309350 Interior Trunk Release Button Inoperative Ten Minutes
After Power Off
Copyright 2020 General Motors eBay . All Rights Reserved. Page 1 of 4
Release Date:
August 2020
Revision:
00
Attention:
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
All involved vehicles that are in dealer inventory must be held and not delivered to customers, dealer traded, or used for demonstration purposes until the repair contained in this bulletin has been performed on the vehicle.
Involved vehicles will be repaired either through dealer repairs as described in this bulletin or through over the air (OTA) programming. Dealers can and should perform the procedure in this non-compliance bulletin on any vehicle with an “open” status on the Investigate Vehicle History (IVH) screen in GM Global Warranty Management system. Due to the fact that vehicles will be closed in IVH through successful OTA programming, dealers should always check the status in IVH before performing any vehicle repair.
Make
Model
Model Year
RPO
Description
From
To
Chevrolet
Corvette
2020
2020
Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs.
Condition
General Motors eBay has decided that certain 2020 model year Chevrolet Corvette vehicles fail to conform to S4.1 of Federal/Canada Motor Vehicle Safety Standard (F/CMVSS) No. 401, “Interior Trunk Release.” These vehicles are designed to enter a low-power “sleep” mode ten minutes after powering off. The trunk lid release button located inside the front trunk compartment may not function while the vehicle is in this sleep mode, as required by FMVSS 401. If the trunk lid is left open, a small person who climbs inside the front trunk compartment and closes the trunk lid while inside may not be able to get out without assistance, increasing the risk of injury.
Correction
GM will update the software in the vehicles’ Body Control Module (BCM) to lower the voltage required to wake the vehicle from the low power “sleep” mode. This will allow the interior trunk release button to function while the vehicle is in that mode. Owners who have accepted applicable terms and conditions will have the opportunity to accept these software changes using wireless over-the-air (OTA) technology without having to bring their vehicle to a dealership. Alternatively, owners may schedule to have the updates performed at a GM dealer.
Parts
No parts are required for this repair.
Warranty Information
Labor Operation
Description
Labor Time
Trans. Type
Net Item
9105125*
Verified Module Software or Calibration Level: Module Is Programmed with Same Level Software or Calibration
0.2
ZFAT
N/A
9105126*
Body Control Module Reprogramming with SPS
0.5
* Important: To avoid warranty transaction rejections, carefully read and follow the instructions below:
• The SPS Warranty Claim Code must be accurately entered in the “SPS Warranty Claim Code” field of the transaction.
• When more than one Warranty Claim Code is generated for a programming event, it is required to document all Warranty Claim Codes in the “Correction” field on the job card. Dealers must also enter one of the codes in the “SPS Warranty Claim Code” field of the transaction, otherwise the transaction will reject. It is best practice to enter the FINAL code provided by SPS.
Warranty Claim Code Information Retrieval
If the SPS Warranty Claim Code was not recorded on the Job Card, the code can be retrieved in the SPS system as follows: 1. Open TIS on the computer used to program the vehicle.
F/CMVSS Noncompliance Recall
N202309350 Interior Trunk Release Button Inoperative Ten Minutes
After Power Off
Page 2 of 4
2. Select and start SPS. 3. Select Settings. 4. Select the Warranty Claim Code tab.
The VIN, Warranty Claim Code and Date/Time will be listed on a roster of recent programming events. If the code is retrievable, dealers should resubmit the transaction making sure to include the code in the SPS Warranty Claim Code field.
Service Procedure
Note: Carefully read and follow the instructions below.
• Ensure the programming tool is equipped with the latest software and is securely connected to the data link connector. If there is an interruption during programming, programming failure or control module damage may occur.
• Stable battery voltage is critical during programming. Any fluctuation, spiking, over voltage or loss of voltage will interrupt programming. Install a GM Authorized Programming Support Tool to maintain system voltage. Refer to www.gmdesolutions.com for further information. If not available, connect a fully charged 12 V jumper or booster pack disconnected from the AC voltage supply. DO NOT connect a battery charger.
• Turn OFF or disable systems that may put a load on the vehicles battery such as; interior lights, exterior lights (including daytime running lights), HVAC, etc.
• Clear DTCs after programming is complete. Clearing powertrain DTCs will set the Inspection/Maintenance (I/M) system status indicators to NO.
5431207
Important: TIS2WEB screen shown. Techline Connect screen is similar and will be included in the near future.
Important: If the Same Calibration/Software Warning is noted on the SPS Summary screen, select OK and follow screen instructions. After a successful programming event, the WCC is located in the Service Programming System dialogue box of the SPS Summary screen. No further action is required. Refer to the Warranty section of the bulletin.
1. Reprogram the body control module. Refer to K9 Body Control Module: Programming and Setup in SI.
F/CMVSS Noncompliance Recall
N202309350 Interior Trunk Release Button Inoperative Ten Minutes
After Power Off
Page 3 of 4
5431209
Important: TIS2WEB screen shown. Techline Connect screen is similar and will be included in the near future.
Important: To avoid warranty transaction rejections, you MUST record the warranty claim code provided on the SPS Warranty Claim Code (WCC) screen on the job card. Refer to callout 1 above for the location of the WCC on the SPS screen.
2. Record SPS Warranty Claim Code on job card for warranty transaction submission.
Dealer Responsibility – For USA & Export (USA States, Territories, and Possessions)
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time.
Dealer Responsibility – All
All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers’ possession and subject to this recall must be held and inspected/repaired per the service procedure of this bulletin before customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration, or any other purpose.
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within the CPOIS system, or once again be used in the CTP program.
F/CMVSS Noncompliance Recall
N202309350 Interior Trunk Release Button Inoperative Ten Minutes
After Power Off
Page 4 of 4
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter. In summary, whenever a vehicle subject to this field action enters your vehicle inventory you must take the steps necessary to ensure the program correction has been made before selling the vehicle. In addition, for vehicles entering your facility for service, you are required to ensure the customer is aware of the open field action and make every reasonable effort to implement the program correction as set forth in this bulletin prior to releasing the vehicle.
Dealer Reports
For dealers with involved vehicles, a listing with involved vehicles has been prepared and will be provided to U.S. and Canadian dealers through the GM GlobalConnect Recall Reports or sent directly to export dealers. The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this recall.
Courtesy Transportation – For USA & Canada
Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the warranty coverage period. See General Motors eBay Service Policies and Procedures Manual for courtesy transportation program details.
Customer Notification
USA & Canada – General Motors eBay will notify customers of this recall on their vehicle
Export – Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act.
GM bulletins are intended for use by professional technicians, NOT a “do-it-yourselfer”. They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.
We Support Voluntary Technician Certification

*************************************************

GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5473
URGENT – DISTRIBUTE IMMEDIATELY
Date: August 6, 2020
Subject: N202309350 – Noncompliance Recall
Interior Trunk Release Button Inoperative Ten Minutes After Power Off
Models: 2020 Chevrolet Corvette
To: All General Motors eBay Dealers
General Motors eBay is releasing Noncompliance Recall N202309350 today. The total number of U.S. vehicles involved is approximately 5,148. Please see the attached bulletin for details.
Question and Answer Document (Q&A)
Attached to this message you will find a document that addresses the ten most likely questions customers may have regarding this Noncompliance Recall. Please use this information as an aid to confidently answer customer concerns.
Global Warranty Management (GWM)
The Required Field Action section on the Investigate Vehicle History (IVH) screen will be updated August 6, 2020 or sooner. The remedy involves a software update which will be downloaded to the affected vehicles through an over the air (OTA) programming event beginning the evening of August 6th. Vehicles successfully programmed on August 6th through OTA will show as “closed” status in IVH on Friday morning, August 7th at approximately 7:30am (EST). A list of involved vehicles in dealer new inventory NOT successfully programmed via OTA will be provided to the affected dealers on Friday, August 7th. Dealers can and should perform this non-compliance bulletin on any vehicle with an “open” status in IVH. Due to the fact that vehicles will be closed in IVH through successful OTA programming, dealers should always check the status in IVH before performing any vehicle repairs.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS

***************************************************

GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5475
URGENT – DISTRIBUTE IMMEDIATELY
Date: August 7, 2020
Subject: N202309350 – Noncompliance Recall
Interior Trunk Release Button Inoperative Ten Minutes After Power Off
Models: 2020 Chevrolet Corvette
To: Select General Motors eBay Dealers
General Motors eBay released Noncompliance Recall N202309350 on August 6, 2020. Attached are the inventory vehicles associated with this recall that remain in “open” status in Investigate Vehicle History (IVH). Any vehicles that were successfully programmed via over the air programming (OTA) and in “closed” status in IVH are not included in this stock VIN list.
Global Warranty Management (GWM)
The Required Field Action section on the Investigate Vehicle History (IVH) screen has been updated as of August 7, 2020.
Dealers can and should perform this non-compliance bulletin on any vehicle with an “open” status in IVH. Due to the fact that vehicles will continue to be closed in IVH following successful OTA programming, dealers should always check the status in IVH before performing any vehicle repairs.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS

SEOCONTENT-END

Frequently Asked Questions (FAQs) for NonCompliance Recall N202309350
Interior Trunk Release Button Inoperative Ten Minutes After Power Off

These questions and answers are being provided to help GM dealers respond to inquiries from involved vehicle owners about the Safety recall identified above.

GM Recall N202309350
Driver Information Center Messaging for Over-The-Air Update

Owners who have accepted applicable terms and conditions will have the opportunity to accept software changes to address recall N202309350 using wireless over-the-air (OTA) technology without having to bring their vehicle to a dealership.

Initial Pop Up Screen Text:

Vehicle update is available. Install time: 5 mins
- Learn More [selectable]
- Install Update [selectable]

Install Screen #1 Text:

Important Update for GM Recall No. N20-230935
- Details [selectable]
- Install time: 5 mins

The vehicle will need to remain parked and turned off during the update o Remind Me Later [selectable]

Install Update [selectable]

Update Detail Screen Text:

Important Update for GM Recall No. N20-2309350
This important software update corrects an issue with the trunk lid release button located inside the front trunk compartment of your vehicle. The button may not function if the vehicle enters a low-power “sleep” mode after the vehicle is powered off. This update will correct that condition, which is subject to GM Recall No. N202309350. You will receive a letter providing additional details regarding this issue. During the update process, your radio may stay on up to 5 minutes after you exit the vehicle. This is expected behavior when an update package is onboard the vehicle. Do not service your vehicle during installation.
Install time: 5 mins

The vehicle will need to remain parked and turned off during the update

Remind Me Later [selectable]
Install Update [selectable]

Decline Update Screen Text:

If you decline this update, you will no longer be able to install it. If you would like to install this update later. You will need to contact your dealer for assistance.
- Cancel [selectable]
- Decline Update [selectable]

Install Screen #2 Text:

Update may take up to 15 minutes. Park in a secure location. Your vehicle will be disabled, cannot be driven, and features like door locks, windows, and chimes may not work. If you leave the vehicle, do not lock occupants inside.
- Cancel [selectable]
- Install Now [selectable]

Vehicle State Screen Text:

Installing Update Turn the vehicle Off.
Vehicle In Park
Vehicle Off
Programming
Update Complete

SEOCONTENT-START

F/CMVSS Noncompliance Recall
N202309350 Interior Trunk Release Button Inoperative Ten Minutes
After Power Off
Copyright 2020 General Motors eBay . All Rights Reserved. Page 1 of 8
Release Date:
September 2020
Revision:
01
Revision Description: This bulletin is being revised to update the service procedure and to add the customer letter. Please discard all previous copies of N202309350.
Attention:
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
All involved vehicles that are in dealer inventory must be held and not delivered to customers, dealer traded, or used for demonstration purposes until the repair contained in this bulletin has been performed on the vehicle.
Involved vehicles will be repaired either through dealer repairs as described in this bulletin or through over the air (OTA) programming. Dealers can and should perform the procedure in this non-compliance bulletin on any vehicle with an “open” status on the Investigate Vehicle History (IVH) screen in GM Global Warranty Management system. Due to the fact that vehicles will be closed in IVH through successful OTA programming, dealers should always check the status in IVH before performing any vehicle repair.
Make
Model
Model Year
RPO
Description
From
To
Chevrolet
Corvette
2020
2020
Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs.
Condition
General Motors eBay has decided that certain 2020 model year Chevrolet Corvette vehicles fail to conform to S4.1 of Federal/Canada Motor Vehicle Safety Standard (F/CMVSS) No. 401, “Interior Trunk Release.” These vehicles are designed to enter a low-power “sleep” mode ten minutes after powering off. The trunk lid release button located inside the front trunk compartment may not function while the vehicle is in this sleep mode, as required by FMVSS 401. If the trunk lid is left open, a small person who climbs inside the front trunk compartment and closes the trunk lid while inside may not be able to get out without assistance, increasing the risk of injury.
Correction
GM will update the software in the vehicles’ Body Control Module (BCM) to lower the voltage required to wake the vehicle from the low power “sleep” mode. This will allow the interior trunk release button to function while the vehicle is in that mode. Owners who have accepted applicable terms and conditions will have the opportunity to accept these software changes using wireless over-the-air (OTA) technology without having to bring their vehicle to a dealership. Alternatively, owners may schedule to have the updates performed at a GM dealer.
Parts
No parts are required for this repair.
Warranty Information
Labor Operation
Description
Labor Time
Trans. Type
Net Item
9105125*
Verified Module Software or Calibration Level: Module Is Programmed with Same Level Software or Calibration
0.2
ZFAT
N/A
9105126*
Body Control Module Reprogramming with SPS
0.5
* Important: To avoid warranty transaction rejections, carefully read and follow the instructions below:
• The Warranty Claim Code must be accurately entered in the “Warranty Claim Code” field of the transaction.
• When more than one Warranty Claim Code is generated for a programming event, it is required to document all Warranty Claim Codes in the “Correction” field on the job card. Dealers must also enter one of the codes in the “Warranty Claim Code” field of the transaction, otherwise the transaction will reject. It is best practice to enter the FINAL code provided by SPS/SPS2.
F/CMVSS Noncompliance Recall
N202309350 Interior Trunk Release Button Inoperative Ten Minutes
After Power Off
Page 2 of 8
Warranty Claim Code Information Retrieval
If the SPS Warranty Claim Code was not recorded on the Job Card, the code can be retrieved in the SPS system as follows: 1. Open TIS/TLC on the computer used to program the vehicle. 2. Select and start SPS. 3. Select Settings. 4. Select the Warranty Claim Code tab.
The VIN, Warranty Claim Code and Date/Time will be listed on a roster of recent programming events. If the code is retrievable, dealers should resubmit the transaction making sure to include the code in the SPS Warranty Claim Code field.
Service Procedure
Note: Carefully read and follow the instructions below.
• Ensure the programming tool is equipped with the latest software and is securely connected to the data link connector. If there is an interruption during programming, programming failure or control module damage may occur.
• Stable battery voltage is critical during programming. Any fluctuation, spiking, over voltage or loss of voltage will interrupt programming. Install a GM Authorized Programming Support Tool to maintain system voltage. Refer to www.gmdesolutions.com for further information. If not available, connect a fully charged 12 V jumper or booster pack disconnected from the AC voltage supply. DO NOT connect a battery charger.
• Ensure the ignition is turned OFF, load on the vehicle’s battery such as; interior lights, exterior lights (including daytime running lights), HVAC, etc. may affect the download process.
• Clear DTCs after programming is complete. Clearing powertrain DTCs will set the Inspection/Maintenance (I/M) system status indicators to NO.
5644477
F/CMVSS Noncompliance Recall
N202309350 Interior Trunk Release Button Inoperative Ten Minutes
After Power Off
Page 3 of 8
5431207
Important: TIS2WEB and Techline Connect screens shown above.
Important: If the Same Calibration/Software Warning is noted on the TLC or SPS Summary screen, select OK and follow screen instructions. After a successful programming event, the WCC is located in the Service Programming System dialogue box of the SPS Summary screen. No further action is required. Refer to the Warranty section of the bulletin.
Important: When programming a module in GM’s new Vehicle Intelligence Platform, or VIP, the power mode (ignition) needs to be off or errors may occur. This involves the 2020 Chevrolet Corvette, Cadillac eBay CT5 and CT4, as well as the upcoming full-size Chevrolet, GMC, Cadillac eBay SUVs and Buick eBay Envision. Serial Data Message Authentication also needs to have the ignition off.
.
1. Reprogram the body control module. Refer to K9 Body Control Module: Programming and Setup in SI.
F/CMVSS Noncompliance Recall
N202309350 Interior Trunk Release Button Inoperative Ten Minutes
After Power Off
Page 4 of 8
5644478
5431209
Important: To avoid warranty transaction rejections, you MUST record the warranty claim code provided on the
Warranty Claim Code (WCC) screen shown above on the job card. Refer to callout 1 above for the location of the
WCC on the screen.
2. Record SPS Warranty Claim Code on job card for warranty transaction submission.
3. After the BCM (body control module) has been updated, drive the vehicle to relearn the tire pressure monitor sensors.
If the vehicle is not driven, the IPC will show “dashes” instead of the actual tire pressure.
4. Inform the customer that the key FOB operation has been updated. To open the hood using the key FOB, press and
release the button followed by pressing and holding to open.
F/CMVSS Noncompliance Recall
N202309350 Interior Trunk Release Button Inoperative Ten Minutes
After Power Off
Page 5 of 8
Dealer Responsibility – For USA & Export (USA States, Territories, and Possessions)
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time.
Dealer Responsibility – All
All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers’ possession and subject to this recall must be held and inspected/repaired per the service procedure of this bulletin before customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration, or any other purpose.
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within the CPOIS system, or once again be used in the CTP program.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter. In summary, whenever a vehicle subject to this field action enters your vehicle inventory you must take the steps necessary to ensure the program correction has been made before selling the vehicle. In addition, for vehicles entering your facility for service, you are required to ensure the customer is aware of the open field action and make every reasonable effort to implement the program correction as set forth in this bulletin prior to releasing the vehicle.
Dealer Reports
For dealers with involved vehicles, a listing with involved vehicles has been prepared and will be provided to U.S. and Canadian dealers through the GM GlobalConnect Recall Reports or sent directly to export dealers. The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this recall.
Courtesy Transportation – For USA & Canada
Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the warranty coverage period. See General Motors eBay Service Policies and Procedures Manual for courtesy transportation program details.
F/CMVSS Noncompliance Recall
N202309350 Interior Trunk Release Button Inoperative Ten Minutes
After Power Off
Page 6 of 8
Customer Notification
USA & Canada – General Motors eBay will notify customers of this recall on their vehicle (see copy of customer letter included with this bulletin)
Export – Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the attached sample letter.
GM bulletins are intended for use by professional technicians, NOT a “do-it-yourselfer”. They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.
We Support Voluntary Technician Certification
F/CMVSS Noncompliance Recall
N202309350 Interior Trunk Release Button Inoperative Ten Minutes
After Power Off
Page 7 of 8
IMPORTANT SAFETY RECALL
September 2020
This notice applies to your vehicle, VIN: _____________________________________
Dear General Motors eBay Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
General Motors eBay has decided that certain 2020 model year Chevrolet Corvette vehicles fail to conform to Federal Motor Vehicle Safety Standard 401, “interior trunk release”. As a result, GM is conducting a recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products.
IMPORTANT
• Your vehicle is involved in GM recall N202309350.
• A software update is available for your vehicle that can be performed remotely with wireless over-the-air technology. If you’ve already accepted the update, no further action is necessary. If you have not accepted the update, follow the in-vehicle radio prompts or schedule an appointment with your dealer.
• This service will be performed for you at no charge.
Why is your vehicle being recalled?
These vehicles are designed to enter a low-power “sleep” mode ten minutes after powering off. The trunk lid release button located inside the front trunk compartment may not function while the vehicle is in this sleep mode, as required by FMVSS 401. If the trunk lid is left open, a small person who climbs inside the front trunk compartment and closes the trunk lid while inside may not be able to get out without assistance, increasing the risk of injury.
What will we do?
GM will update the software in the vehicles’ Body Control Module (BCM) to lower the voltage required to wake the vehicle from the low power “sleep” mode. This will allow the interior trunk release button to function while the vehicle is in that mode. Owners who have accepted the applicable terms and conditions may have already received the update with wireless over-the-air technology and will not have to bring their vehicle to a dealership. GM began prompting owners through the vehicle’s radio screen on August 6th, 2020. Any owner having received this update through over the air (OTA) technology will not have to bring their vehicle to a dealership. Alternatively, owners may schedule to have the updates performed at a GM dealer.
What should you do?
The software update can be performed remotely using wireless over-the-air technology. If you’ve already accepted the update, no further action is necessary. If you have not accepted the update, you will be notified that the update is available by in-vehicle prompts from the radio display.
The software download and installation occurs as a two-step process. First, you will be asked to accept the download of the software update package. The vehicle must be parked to accept the download, but you will be able to use your vehicle normally during the download. Once it is complete, you will then be asked to accept the installation of the software update. During installation, your vehicle must be parked. The software update may reset certain vehicle settings or preferences.
The software installation will take up to 15 minutes to complete and will begin after you accept the installation and follow the on-screen instructions while your vehicle is parked. You do not need to remain in your vehicle during the software installation.
F/CMVSS Noncompliance Recall
N202309350 Interior Trunk Release Button Inoperative Ten Minutes
After Power Off
Page 8 of 8
Please take note that your vehicle will not be operational during the software installation process.
IMPORTANT: You do not need to remain in your vehicle during the software installation. The vehicle cannot be driven during the software install process (up to 15 minutes). The vehicle must be parked at a safe and secure location with the ignition in the OFF position.
Upon your next ignition cycle after the installation completes, your vehicle’s radio will display a confirmation message that the update was successful. If you receive a message that the installation cannot continue or did not complete successfully, the installation process may retry after your next ignition cycle. If the problem persists, contact your <DIV_DLR> dealer to arrange a service appointment as soon as possible.
You can also decline the update by selecting the “Learn More” button, and then “Details” and then the “Decline Update” option. If you decline the update, contact your dealer to arrange a service appointment as soon as possible.
If you need to bring your vehicle to the dealer, it is likely that your dealer will need your vehicle longer than the actual service correction time of approximately an hour.
Do you have questions?
If you have questions or concerns that your dealer is unable to resolve, please contact the Corvette Concierge at (866) 424-3892
8 AM-7 PM EST, M-F.
If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to https://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 20V461.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Maryann L. Combs
Vice President
Global Vehicle Safety
GM Recall: N202309350

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GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5494
URGENT – DISTRIBUTE IMMEDIATELY
Date: September 3, 2020
Subject: N202309350-01 – Noncompliance Recall
Interior Trunk Release Button Inoperative Ten Minutes After Power Off
Service Procedure Updated and Customer Letter Added
Models: 2020 Chevrolet Corvette
To: All General Motors eBay Dealers
Bulletin N202309350-01 has been revised to update the service procedure and to include a copy of the customer notification letter. Please discard all copies of bulletin N202309350.
Customer Letter Mailing
The customer letter mailing will begin today, September 3, 2020.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS

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SEOCONTENT-END

1 Affected Product

Vehicle


MAKE	MODEL	YEAR
CHEVROLET	CORVETTE	2020

16 Associated Documents

Recall Quarterly Report #1, 2020-3

RCLQRT-20V461-0500.PDF 211.144KB

Taking too long?

Reload document

Summary

Remedy

Notes

IMPORTANT SAFETY RECALL

Latest Recalls Documents

Reprogramming

GM Diagnostic/Programming (TIS2Web)

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