Product Safety Recall N202311160 Drivers May Overlook Open Hood Alerts – 2020 Chevrolet Corvette

SEOCONTENT-START

Product Safety Recall
N202311160 Drivers May Overlook Open Hood Alerts
Copyright 2020 General Motors. All Rights Reserved. Page 1 of 10
Release Date:
September 2020
Revision:
01
Revision Description:
This bulletin is being revised to add the customer letters. Please discard all previous copies of N202311160.
Attention:
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
Vehicles involved in this recall were placed on stop delivery August 18, 2020. Once the service procedure contained in this bulletin has been performed on the vehicle, the vehicle is released from stop delivery and the vehicle can be delivered to the customer.
All involved vehicles that are in dealer inventory must be held and not delivered to customers, dealer traded, or used for demonstration purposes until the repair contained in this bulletin has been performed on the vehicle.
Involved vehicles will be repaired either through dealer repairs as described in this bulletin or through over-the-air (OTA) programming. Dealers can and should perform the procedure in this bulletin on any vehicle with an “open” status on the Investigate Vehicle History (IVH) screen in GM Global Warranty Management system. Due to the fact that vehicles will be closed in IVH through successful OTA programming, dealers should always check the status in IVH before performing any vehicle repairs.
Make
Model
Model Year
RPO
Description
From
To
Chevrolet
Corvette
2020
2020
Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs.
Condition
General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2020 model-year Chevrolet Corvette vehicles. If drivers ignore the vehicle’s visual and audible warnings that the front trunk lid is open, they can drive the vehicle in that condition at speed, which could increase the likelihood that the wind force is sufficient to inadvertently flip open the hood. If the hood is open (i.e., the primary and secondary latches are not engaged) while driving at speed, the hood could flip open and obstruct the driver’s forward view, increasing the risk of a crash.
Correction
GM will update the software in the vehicles’ Body Control Module (BCM) to limit vehicle speed to 26 mph when the hood is not completely closed and latched. The software update will also provide a DIC message indicating that the top speed is limited to 26 mph. In addition, the operation of the hood release on the key fob will be modified to reduce the likelihood of inadvertent hood release actuations. The interior door trim switch and release button located inside the front trunk compartment are also modified to require a longer press-time. Owners who have accepted applicable terms and conditions will have the opportunity to accept these software changes using wireless over-the-air (OTA) technology without having to bring their vehicle to a dealership. Alternatively, owners may schedule service at a GM dealer to receive these software updates.
Parts
No parts are required for this repair.
Warranty Information
Labor Operation
Description
Labor Time
Trans. Type
Net Item
9105129*
Verified Module Software or Calibration Level: Module Is Programmed with Same Level Software or Calibration
0.2
ZFAT
N/A
9105130*
Body Control Module Reprogramming with SPS
0.5
N/A
9105280
Customer Reimbursement Approved
– For USA and Canada dealers only
N/A
**
9105281
Customer Reimbursement Denied – For USA dealers only
N/A
***
* Important: To avoid warranty transaction rejections, carefully read and follow the instructions below:
• The Warranty Claim Code must be accurately entered in the “Warranty Claim Code” field of the transaction.
Product Safety Recall
N202311160 Drivers May Overlook Open Hood Alerts
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• When more than one Warranty Claim Code is generated for a programming event, it is required to document all Warranty Claim Codes in the “Correction” field on the job card. Dealers must also enter one of the codes in the “Warranty Claim Code” field of the transaction, otherwise the transaction will reject. It is best practice to enter the FINAL code provided by SPS/SPS2.
Warranty Claim Code Information Retrieval
If the Warranty Claim Code was not recorded on the Job Card, the code can be retrieved in the SPS system as follows: 1. Open TIS/TLC on the computer used to program the vehicle. 2. Select and start SPS. 3. Select Settings. 4. Select the Warranty Claim Code tab.
The VIN, Warranty Claim Code and Date/Time will be listed on a roster of recent programming events. If the code is retrievable, dealers should resubmit the transaction making sure to include the code in the SPS Warranty Claim Code field.
Note: To avoid having to “H” route the customer reimbursement transaction for approval, it must be submitted prior to the repair transaction.
**For USA and Canada: Submit the dollar amount reimbursed to the customer in Net/Reimbursement. Submit $20.00 administrative allowance in Net/Admin Allowance.
***Submit $10.00 administrative allowance in Net/Admin Allowance.
Service Procedure
Note: Carefully read and follow the instructions below.
• Ensure the programming tool is equipped with the latest software and is securely connected to the data link connector. If there is an interruption during programming, programming failure or control module damage may occur.
• Stable battery voltage is critical during programming. Any fluctuation, spiking, over voltage or loss of voltage will interrupt programming. Install a GM Authorized Programming Support Tool to maintain system voltage. Refer to www.gmdesolutions.com for further information. If not available, connect a fully charged 12 V jumper or booster pack disconnected from the AC voltage supply. DO NOT connect a battery charger.
• Ensure the ignition is turned OFF, load on the vehicle’s battery such as; interior lights, exterior lights (including daytime running lights), HVAC, etc. may affect the download process.
• Clear DTCs after programming is complete. Clearing powertrain DTCs will set the Inspection/Maintenance (I/M) system status indicators to NO.
Product Safety Recall
N202311160 Drivers May Overlook Open Hood Alerts
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5644477
5431207
Important: TIS2WEB and Techline Connect screens shown above.
Important: If the Same Calibration/Software Warning is noted on the TLC or SPS Summary screen, select OK and
follow screen instructions. After a successful programming event, the WCC is located in the Service Programming
System dialogue box of the SPS Summary screen. No further action is required. Refer to the Warranty section of the
bulletin.
Important: When programming a module in GM’s new Vehicle Intelligence Platform, or VIP, the power mode (ignition)
needs to be off or errors may occur. This involves the 2020 Chevrolet Corvette, Cadillac CT5 and CT4, as well as the
Product Safety Recall
N202311160 Drivers May Overlook Open Hood Alerts
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upcoming full-size Chevrolet, GMC, Cadillac SUVs and Buick Envision. Serial Data Message Authentication also
needs to have the ignition off.
1. Reprogram the body control module. Refer to K9 Body Control Module: Programming and Setup in SI.
5644478
5431209
Important: To avoid warranty transaction rejections, you MUST record the warranty claim code provided on the
Warranty Claim Code (WCC) screen shown above on the job card. Refer to callout 1 above for the location of the
WCC on the screen.
2. Record SPS Warranty Claim Code on job card for warranty transaction submission.
Product Safety Recall
N202311160 Drivers May Overlook Open Hood Alerts
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3. After the BCM (body control module) has been updated, drive the vehicle to relearn the tire pressure monitor sensors. If the vehicle is not driven, the IPC will show “dashes” instead of the actual tire pressure.
4. Inform the customer that the key FOB operation has been updated. To open the hood using the key FOB, press and release the button followed by pressing and holding to open.
Dealer Responsibility – For USA & Export (USA States, Territories, and Possessions)
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time.
Dealer Responsibility – All
All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers’ possession and subject to this recall must be held and inspected/repaired per the service procedure of this bulletin before customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration, or any other purpose.
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within the CPOIS system, or once again be used in the CTP program.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter. In summary, whenever a vehicle subject to this field action enters your vehicle inventory you must take the steps necessary to ensure the program correction has been made before selling the vehicle. In addition, for vehicles entering your facility for service, you are required to ensure the customer is aware of the open field action and make every reasonable effort to implement the program correction as set forth in this bulletin prior to releasing the vehicle.
Dealer Reports
For dealers with involved vehicles, a listing with involved vehicles has been prepared and will be provided to U.S. and Canadian dealers through the GM GlobalConnect Recall Reports or sent directly to export dealers. The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this recall.
Courtesy Transportation – For USA & Canada
Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the warranty coverage period. See General Motors Service Policies and Procedures Manual for courtesy transportation program details.
Product Safety Recall
N202311160 Drivers May Overlook Open Hood Alerts
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Customer Notification
USA & Canada – General Motors will notify customers of this recall on their vehicle.
Export – Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act.
Customer Reimbursement
See General Motors Service Policies and Procedures Manual, Product Field Action Customer Reimbursement Procedure (USA & Canada) or local Policies and Procedures, for details.
GM bulletins are intended for use by professional technicians, NOT a “do-it-yourselfer”. They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.
We Support Voluntary Technician Certification
Product Safety Recall
N202311160 Drivers May Overlook Open Hood Alerts
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Note: Customers with an open recall received the following letter:
IMPORTANT SAFETY RECALL
September 2020
This notice applies to your vehicle, VIN: _____________________________________
Dear General Motors Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain 2020 model year Chevrolet Corvette vehicles. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products.
IMPORTANT
• Your vehicle is involved in GM safety recall N202311160.
• A software update is available for your vehicle that can be performed remotely with wireless over-the-air technology. If you’ve already accepted the update, no further action is necessary. If you have not accepted the update, follow the in-vehicle radio prompts or schedule an appointment with your dealer. If you are unsure if this update has been performed, contact your dealer or Chevrolet customer assistance to check if recall N202311160 has been closed for your VIN.
• This service will be performed for you at no charge.
Why is your vehicle being recalled?
If drivers ignore the vehicle’s visual and audible warnings that the front trunk lid is open, they can drive the vehicle in that condition at speed, which could increase the likelihood that the wind force is sufficient to inadvertently flip open the hood. If the hood is open (i.e., the primary and secondary latches are not engaged) while driving at speed, the hood could flip open and obstruct the driver’s forward view, increasing the risk of a crash.
What will we do?
Employing wireless over-the-air technology, GM will update the software in your vehicle’s Body Control Module (BCM) to limit vehicle speed to 26 mph when the hood is not completely closed and latched. The software update will also provide a Driver Information Center message indicating that the top speed is limited to 26 mph. In addition, the operation of the hood release on the key fob will be modified to reduce the likelihood of inadvertent hood release actuations. The interior door trim switch and release button located inside the front trunk compartment are also modified to require a longer press-time. Owners who have accepted the applicable terms and conditions may have already received the update with wireless over-the-air technology and will not have to bring their vehicle to a dealership. GM began prompting owners through the vehicle’s radio screen on August 25th, 2020. Any owner having received this update through over the air (OTA) technology will not have to bring their vehicle to a dealership. Alternatively, owners may schedule to have the updates performed at a GM dealer.
Owners are encouraged to check their VIN online for any open recalls by visiting the GM Recall Center at my.gm.com/recalls or the NHTSA site, safercar.gov.
What should you do?
The software update can be performed remotely using wireless over-the-air technology. If you’ve already accepted the update, no further action is necessary. If you have not accepted the update, you will be notified that the update is available by in-vehicle prompts from the radio display.
Product Safety Recall
N202311160 Drivers May Overlook Open Hood Alerts
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The software download and installation occur as a two-step process. First, you will be asked to accept the download of the software update package. The vehicle must be parked to accept the download, but you will be able to use your vehicle normally during the download. Once it is complete, you will then be asked to accept the installation of the software update. During installation, your vehicle must be parked. The software update may reset certain vehicle settings or preferences.
The software installation will take up to 15 minutes to complete and will begin after you accept the installation and follow the on-screen instructions while your vehicle is parked. You do not need to remain in your vehicle during the software installation. Please take note that your vehicle will not be operational during the software installation process.
IMPORTANT: You do not need to remain in your vehicle during the software installation. The vehicle cannot be driven during the software install process (up to 15 minutes). The vehicle must be parked at a safe and secure location with the ignition in the OFF position.
Upon your next ignition cycle after the installation completes, your vehicle’s radio will display a confirmation message that the update was successful. If you receive a message that the installation cannot continue or did not complete successfully, the installation process may retry after your next ignition cycle. If the problem persists, contact your dealer to arrange a service appointment as soon as possible.
You can also decline the update by selecting the “Learn More” button, and then “Details” and then the “Decline Update” option. If you decline the update, contact your dealer to arrange a service appointment as soon as possible.
If you need to bring your vehicle to the dealer, it is likely that your dealer will need your vehicle longer than the actual service correction time of approximately an hour.
Did you already pay for this repair?
If you have already incurred expenses for the recall condition, please complete the enclosed reimbursement form and present it to your dealer with all required documents. Working with your dealer will expedite your request, however, if this is not convenient, you may mail the completed reimbursement form and all required documents to Reimbursement Department, PO Box 33170, Detroit, MI 48232-5170.
Do you have questions?
If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below.
Division
Number
Text Telephones (TTY)
Chevrolet
1-800-630-2438
1-800-833-2438
Puerto Rico – English
1-800-496-9992
Puerto Rico – Español
1-800-496-9993
Virgin Islands
1-800-496-9994
If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to https://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 20V489.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Maryann L. Combs
Vice President
Global Vehicle Safety
Enclosure
GM Recall: N202311160
Product Safety Recall
N202311160 Drivers May Overlook Open Hood Alerts
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Note: Customers with a closed recall received the following letter:
IMPORTANT SAFETY RECALL
September 2020
This notice applies to your vehicle, VIN: _____________________________________
Dear General Motors Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain 2020 model year Chevrolet Corvette vehicles. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products.
IMPORTANT
• No action is required on your part.
• The repair for recall N202311160 is a software update that we sent remotely to your vehicle using wireless over-the-air technology. Our records indicate that it was successfully installed on your vehicle.
Why is your vehicle being recalled?
If drivers ignore the vehicle’s visual and audible warnings that the front trunk lid is open, they can drive the vehicle in that condition at speed, which could increase the likelihood that the wind force is sufficient to inadvertently flip open the hood. If the hood is open (i.e., the primary and secondary latches are not engaged) while driving at speed, the hood could flip open and obstruct the driver’s forward view, increasing the risk of a crash.
What was done?
Employing wireless over-the-air technology, GM updated the software in your vehicle’s Body Control Module (BCM) to limit vehicle speed to 26 mph when the hood is not completely closed and latched. The software update also provided a Driver Information Center message indicating that the top speed is limited to 26 mph. In addition, the operation of the hood release on the key fob will be modified to reduce the likelihood of inadvertent hood release actuations. The interior door trim switch and release button located inside the front trunk compartment are also modified to require a longer press-time. GM began prompting owners through the vehicle’s radio screen on August 25th, 2020. Any owner having received this update through over-the-air (OTA) technology will not have to bring their vehicle to a dealership. Alternatively, owners had the option to have the updates performed at a GM dealer at no charge.
What should you do?
No further action is required on your part.
Owners are encouraged to check their VIN online for any open recalls by visiting the GM Recall Center at my.gm.com/recalls or the NHTSA site, safercar.gov.
Do you need reimbursement?
If you have already incurred expenses for the recall condition, please complete the enclosed reimbursement form and present it to your dealer with all required documents. Working with your dealer will expedite your request, however, if this is not convenient, you may mail the completed reimbursement form and all required documents to Reimbursement Department, PO Box 33170, Detroit, MI 48232-5170.
Do you have questions?
If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below.
Product Safety Recall
N202311160 Drivers May Overlook Open Hood Alerts
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Division
Number
Text Telephones (TTY)
Chevrolet
1-800-630-2438
1-800-833-2438
Puerto Rico – English
1-800-496-9992
Puerto Rico – Español
1-800-496-9993
Virgin Islands
1-800-496-9994
If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to https://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 20V489.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Maryann L. Combs
Vice President
Global Vehicle Safety
Enclosure
GM Recall: N202311160

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GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5482
URGENT – DISTRIBUTE IMMEDIATELY
Date: August 18, 2020
Subject: N202311160 – Safety Recall
Drivers May Overlook Open Hood Alerts
Models: 2020 Chevrolet Corvette
To: All General Motors Dealers
General Motors is releasing Safety Recall N202311160 today. The total number of U.S. vehicles involved is approximately 6,653. Please see the attached bulletin for details.
Question and Answer Document (Q&A)
Attached to this message you will find a document that addresses the ten most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns.
Global Warranty Management (GWM)
The Required Field Action section on the Investigate Vehicle History (IVH) screen will be updated August 18, 2020 or sooner. The remedy involves a software update which will be downloaded to the affected vehicles through an over the air (OTA) programming event beginning the evening of August 18th. Vehicles successfully programmed on August 18th through OTA will show as “closed” status in IVH on Wednesday morning, August 19th at approximately 7:30am (EST). A list of involved vehicles in dealer new inventory NOT successfully programmed via OTA will be provided to the affected dealers on Wednesday, August 19th. Dealers can and should perform this bulletin on any vehicle with an “open” status in IVH. Due to the fact that vehicles will continue to be closed in IVH through successful OTA programming, dealers should always check the status in IVH before performing any vehicle repairs.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS

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GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5484
URGENT – DISTRIBUTE IMMEDIATELY
Date: August 18, 2020
Subject: Stop Delivery Order for Upcoming Safety Recall N202311160
Models: 2020 Chevrolet Corvette
To: All General Motors Dealers
STOP DELIVERY ORDER
Effective immediately, stop the delivery of certain 2020 model year Chevrolet Corvette vehicles in new or used vehicle inventory. General Motors has notified the National Highway Traffic Safety Administration (NHTSA) about an upcoming safety recall that involves these vehicles. The GM recall number is N202311160.
It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification until the defect is remedied.
General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2020 model-year Chevrolet Corvette vehicles. If drivers ignore the vehicle’s visual and audible warnings that the front trunk lid is open, they can drive the vehicle in that condition at speed, which could increase the likelihood that the wind force is sufficient to inadvertently flip open the hood. If the hood is open (i.e., the primary and secondary latches are not engaged) while driving at speed, the hood could flip open and obstruct the driver’s forward view, increasing the risk of a crash.
You may have received a message earlier today containing a bulletin with a remedy. This bulletin is NOT to be performed on any vehicles at this time. You will be notified when the software is available.
To correct this condition, GM will soon update the software in the vehicles’ Body Control Module (BCM) to limit vehicle speed to 26 mph when the hood is not completely closed and latched. The software update will also provide a DIC message indicating that the top speed is limited to 26 mph. In addition, the operation of the hood release on the key fob will be modified to reduce the likelihood of inadvertent hood release actuations. The interior door trim switch and release button located inside the front trunk compartment are also modified to require a longer press-time. Owners who have accepted applicable terms and conditions will have the opportunity to accept these software changes using wireless over-the-air (OTA) technology without having to bring their vehicle to a dealership. Alternatively, owners may schedule service at a GM dealer to receive these software updates.
Until further instructions are received, involved vehicles that are in dealers’ possession (new or used vehicle inventory, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc.) must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration purposes or any other dealer use.
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified.
The Investigate Vehicle History (IVH) screen in the Global Warranty Management (GWM) system will be updated for this upcoming recall on August 19, 2020. This action has been taken to assist dealers with determining which vehicles are involved so they can properly respond to customer inquiries.
A list of involved vehicles that have been identified as being in dealer new vehicle inventory is attached to this message. It is sorted by dealer Business Associate Code (BAC) for easy reference. Your dealership’s BAC will not be listed if none of the involved vehicles are currently in your new vehicle inventory. A file identifying involved vehicles in dealer used inventory will be published in GM GlobalConnect, under the Service tab in Field Action Inventory Reports.
Question and Answer Document (Q&A)
Attached to this message you will find a document that addresses the ten most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns.
Until the recall bulletin is released, the Investigate Vehicle History (IVH) screen in the Global Warranty Management (GWM) system will display “N/A” under Release Date and “Incomplete – Remedy not yet available” under Status. This means the required repair is not yet available and dealers should not attempt to perform any repairs.
We are working to develop a remedy as quickly as possible. When a remedy is available, the recall bulletin will be released and dealers can begin repairing vehicles.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS

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GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5520
URGENT – DISTRIBUTE IMMEDIATELY
Date: September 24, 2020
Subject: N202311160-01 – Safety Recall
Drivers May Overlook Open Hood Alerts
Customer Letter Added
Models: 2020 Chevrolet Corvette
To: All General Motors Dealers
Bulletin N202311160 has been revised to include a copy of the customer notification letters. Please discard all copies of bulletin N202311160.
Customers will receive one of two letters on this safety recall. For VINs where this recall is open, it will explain that the over-the-air programming will be taking place shortly. They can accept the prompts or schedule an appointment with their dealer. The second letter will be sent to VINs where this recall is closed and it states no action is necessary. Copies of both letters are included in this revised bulletin.
Customer Letter Mailing
The customer letter mailing will begin on September 25, 2020.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS

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GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5486
URGENT – DISTRIBUTE IMMEDIATELY
Date: August 25, 2020
Subject: N202311160 – Safety Recall
Drivers May Overlook Open Hood Alerts
Models: 2020 Chevrolet Corvette
To: All General Motors Dealers
General Motors is releasing Safety Recall N202311160 today. The total number of U.S. vehicles involved is approximately 7,022. Please see the attached bulletin for details.
Vehicles involved in this recall were placed on stop delivery August 18, 2020. Once the service procedure contained in the bulletin has been performed on the vehicle, the vehicle is released from stop delivery and the vehicle can be delivered to the customer.
Question and Answer Document (Q&A)
Attached to this message you will find a document that addresses the ten most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns.
Global Warranty Management (GWM)
The Required Field Action section on the Investigate Vehicle History (IVH) screen will be updated August 26, 2020 or sooner. The remedy involves a software update which will be downloaded to the affected vehicles through an over the air (OTA) programming event beginning the evening of August 25th. Vehicles successfully programmed on August 25th through OTA will show as “closed” status in IVH on Wednesday morning, August 26th at approximately 7:30am (EST). A list of involved vehicles in dealer new inventory NOT successfully programmed via OTA will be provided to the affected dealers on Wednesday, August 26th. Dealers can and should perform this bulletin on any vehicle with an “open” status in IVH. Due to the fact that vehicles will continue to be closed in IVH through successful OTA programming, dealers should always check the status in IVH before performing any vehicle repairs.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS

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This is a representative message. Messages were issued to 4 specific dealers, listing specific VINs.
GLOBAL SAFETY FIELD INVESTIGATIONS
URGENT – DISTRIBUTE IMMEDIATELY
Date: September 22, 2020
Subject: N202311160 – Safety Recall
Drivers May Overlook Open Hood Alerts
Models: 2020 Chevrolet Corvette
To: [GM Dealer]
General Motors released Safety Recall N202311160 on August 25, 2020.
Our programming records indicate that the level of Body Control Module (BCM) software that was installed on VIN ____________________ is not at the level required by safety recall N202311160. Please take steps to program the BCM again prior to closing the safety recall.
Our warranty records indicate that you have not yet submitted a warranty claim for recall N202311160 (labor code 9105130) on this VIN. Once you program the vehicle a second time, it will bring the BCM software to the correct level. Then please submit a warranty claim for 1.0hr using labor code 9105130 and H route the claim to the Warranty Support Center for approval. The 1.0hr will include the BCM programming that you previously completed as well as the second BCM programming still needed. Please use the Warranty Claim Code from the second BCM programming event when you submit your warranty claim.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS

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GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5487
URGENT – DISTRIBUTE IMMEDIATELY
Date: August 26, 2020
Subject: N202311160 – Safety Recall
Drivers May Overlook Open Hood Alerts
Models: 2020 Chevrolet Corvette
To: Select General Motors Dealers
General Motors released Noncompliance Recall N202311160 on August 25, 2020. Attached are the inventory vehicles associated with this recall that remain in “open” status in Investigate Vehicle History (IVH). Any vehicles that were successfully programmed via over the air programming (OTA) and in “closed” status in IVH are not included in this stock VIN list.
Global Warranty Management (GWM)
The Required Field Action section on the Investigate Vehicle History (IVH) screen has been updated as of August 26, 2020.
Dealers can and should perform this non-compliance bulletin on any vehicle with an “open” status in IVH. Due to the fact that vehicles will continue to be closed in IVH following successful OTA programming, dealers should always check the status in IVH before performing any vehicle repairs.
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GLOBAL SAFETY FIELD INVESTIGATIONS

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