July 30, 2020 NHTSA CAMPAIGN NUMBER: 20V446000
Roof Rail Air Bag May Not Deploy
If the diffuser separates from the inflator during deployment, RRAB performance may be degraded, increasing the risk of injury in a crash.
NHTSA Campaign Number: 20V446
Manufacturer General Motors
LLC
Components AIR BAGS
Potential Number of Units Affected 769
Summary
General Motors, LLC. (GM) is recalling certain 2020 Buick Enclave, Cadillac XT5 and XT6, Chevrolet Blazer, Silverado 1500, 2500 and 3500 and Traverse and GMC Acadia and Sierra 1500, 2500 and 3500 vehicles. The diffuser component of the Roof-Rail Air Bag (RRAB) inflator may not have been properly crimped to the inflator and could separate from the inflator during air bag deployment.
Remedy
GM will notify owners, and dealers will replace the suspect RRAB modules, free of charge. The recall began September 3, 2020. Owners may contact Chevrolet customer service at 1-800-630-2438, Cadillac customer service at 1-800-333-4223, or Buick customer service at 1-800-521-7300. GM’s number for this recall is N202305380.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Vehicle has a Recall
Representative Letter – Customer letters are brand, model and model year specific; listing the 17-digit VIN and are personalized.
IMPORTANT SAFETY RECALL
September 2020
This notice applies to your vehicle, VIN: __________________________________
Dear General Motors Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that a defect which relates to motor vehicle safety exists in certain
2020 model year Buick Enclave vehicles; 2020 model year Cadillac XT5 and XT6 vehicles; 2020 model year Chevrolet Blazer, Silverado 1500, Silverado 2500/3500, and Traverse vehicles; and 2020 model year GMC Sierra 1500, Sierra 2500/3500, and Acadia vehicles. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products.
I M P O R T A N T
- Your vehicle is involved in GM recall N202305380.
- Schedule an appointment with your GM dealer.
- This service will be performed for you at no charge.
Why is your vehicle being recalled?
The diffuser component of one or both of your vehicle’s roof-rail airbag (“RRAB”) inflators may not have been properly crimped to the inflator by the supplier and could separate from the inflator during a RRAB deployment. If the diffuser separates from the inflator during deployment, RRAB performance may be degraded, which could increase risk of injury to occupants in a crash.
What will we do?
Your GM dealer will replace suspect side RRAB modules. This service will be performed for you at no charge. Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual service correction time of up to 4 ½ hours.
What should you do?
You should contact your GM dealer to arrange a service appointment as soon as possible.
Do you have questions?
If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below.
| Division | Number | Text Telephones (TTY) |
| Buick | 1-866-608-8080 | 1-800-832-8425 |
| Cadillac | 1-866-982-2339 | 1-800-833-2622 |
| Chevrolet | 1-800-630-2438 | 1-800-833-2438 |
| GMC | 1-866-996-9463 | 1-800-462-8583 |
| Puerto Rico – English | 1-800-496-9992 | |
| Puerto Rico – Español | 1-800-496-9993 | |
| Virgin Islands | 1-800-496-9994 |
If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to https://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 20V446.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Maryann Combs
Vice President
Global Vehicle Safety
GM Recall N202305380
Frequently Asked Questions (FAQs) for Safety Recall N202305380-02 Reduced (LH) Roof Rail Air Bag Performance
These questions and answers are being provided to help GM dealers respond to inquiries from involved vehicle owners about the Safety recall identified above.
| Q1) | Which vehicles are involved? |
| A1) | 2020 Buick Enclave, Cadillac XT5, XT6, Chevrolet Blazer, Silverado, Traverse, GMC Acadia, and Sierra.
|
| Q2) | What is the issue or condition? |
| A2) | The diffuser component of the roof-rail airbag (“RRAB”) inflator may not have been properly crimped to the inflator by the supplier and could separate from the inflator during airbag deployment.
|
| Q3) | What symptoms may be experienced? What warning signs may be associated with the issue or condition described? |
| A3) | None. |
| Q4) | What is the remedy/repair? |
| A4) | Replace suspect roof rail airbag(s).
|
| Q5) | What is the safety risk? Is the vehicle safe to drive? |
| A5) | If the diffuser separates from the inflator during deployment, RRAB performance may be degraded, which could increase risk of injury to occupants in a crash.
|
| Q6) | Does the customer have to pay for this remedy/repair? |
| A6) | No, this inspection/repair will be done at no cost to the customer.
|
| Q7) | Is the remedy/repair available now? |
| A7) | Yes. Parts are now available for all involved models.
|
| Q8) | What should customers do until recall repairs can be completed? Are there any special instructions? |
| A8) | If special instructions are provided, they will be included in the notification letters to customers.
|
| Q9) | How can customers check to see if their vehicle is involved in this field action? |
| A9) | Customers who own a vehicle involved in the field action will be notified by mail by General Motors, but they may also check their Vehicle Identification Number (VIN) for field actions in GM Owner Center at https://my.gm.com/recalls or via NHTSA’s website at https://vinrcl.safercar.gov/vin/.
|
| Q10) | If customers are concerned, can they get a rental car or courtesy transportation? |
| A10) | Courtesy transportation is available for customers whose vehicles are involved in this recall and are within the warranty coverage period for the warranty which is associated with this recall. Please refer to Warranty Administration Bulletin #17-NA-073: Field Action Courtesy Transportation Policy for further information.
|
SEOCONTENT-START
GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5463
URGENT – DISTRIBUTE IMMEDIATELY
Date: July 30, 2020
Subject: New Safety Recall / Partial Stop Delivery Order for
Upcoming Safety Recall N202305380
Models: 2020 Buick Enclave
2020 Cadillac XT5
2020 Cadillac XT6
2020 Chevrolet Blazer
2020 Chevrolet Silverado
2020 Chevrolet Traverse
2020 GMC Acadia
2020 GMC Sierra
To: All General Motors Dealers
General Motors has notified the National Highway Traffic Safety Administration (NHTSA) about an upcoming safety recall that involves 2020 model year Buick Enclave, Cadillac XT5, XT6, Chevrolet Blazer, Silverado, Traverse, GMC Acadia, and Sierra vehicles.
Effective immediately, stop the delivery of certain 2020 Buick Enclave and GMC Acadia vehicles in new or used vehicle inventory. The GM recall number is N202305380.
This is a phased launch.
Parts are now available for model year 2020 Cadillac XT5, XT6, Chevrolet Blazer, Silverado, Traverse vehicles. Once the service procedure contained in this bulletin has been performed on the vehicle, the vehicle is released from stop delivery and the vehicle can be delivered to the customer.
We anticipate parts availability for 2020 Buick Enclave and GMC Acadia vehicles in the very near future and will revise the bulletin when parts are available.
It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification until the defect or noncompliance is remedied.
General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2020 model year Buick Enclave vehicles; 2020 model year Cadillac XT5 and XT6 vehicles; 2020 model year Chevrolet Blazer, Silverado 1500, Silverado 2500/3500, and Traverse vehicles; and 2020 model year GMC Sierra 1500, Sierra 2500/3500, and Acadia vehicles. In these vehicles, the diffuser component of the roof-rail airbag (“RRAB”) inflator may not have been properly crimped to the inflator by the supplier and could separate from the
inflator during airbag deployment. If the diffuser separates from the inflator during deployment, RRAB performance may be degraded, which could increase risk of injury to occupants in a crash.
To correct this condition, dealers will replace suspect left side roof rail airbag modules.
Until further instructions are received, 2020 Buick Enclave and GMC Acadia vehicles that are in dealers’ possession (new or used vehicle inventory, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc.) must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration purposes or any other dealer use. All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified.
The Investigate Vehicle History (IVH) screen in the Global Warranty Management (GWM) system will be updated for this upcoming recall on July 31, 2020 or sooner. This action has been taken to assist dealers with determining which vehicles are involved so they can properly respond to customer inquiries.
A list of involved vehicles that have been identified as being in dealer new vehicle inventory is attached to this message. It is sorted by dealer Business Associate Code (BAC) for easy reference. Your dealership’s BAC will not be listed if none of the involved vehicles are currently in your new vehicle inventory. A file identifying involved vehicles in dealer used inventory will be published in GM GlobalConnect, under the Service tab in Field Action Inventory Reports.
Question and Answer Document (Q&A)
Attached to this message you will find a document that addresses the ten most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns.
Until parts are available for 2020 Buick Enclave and GMC Acadia vehicles, the Investigate Vehicle History (IVH) screen in the Global Warranty Management (GWM) system will display “N/A” under Release Date and “Incomplete – Remedy not yet available” under Status. This means the required parts are not yet available and dealers should not attempt to perform any repairs. When parts become available for the 2020 Buick Enclave and GMC Acadia vehicles, the recall bulletin will be revised and dealers will be notified to begin repairing the 2020 Buick Enclave and GMC Acadia vehicles.
Customer Letter Mailing
The customer letter mailing will begin in the near future.
Global Warranty Management (GWM)
The Required Field Action section on the Investigate Vehicle History (IVH) screen will be updated July 31, 2020 or sooner. A list of involved vehicles in dealer new inventory is attached to this message. Please hold all warranty transactions until IVH has been updated.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS
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Product Safety Recall
N202305380 Reduced (LH) Roof Rail Air Bag Performance
Copyright 2020 General Motors. All Rights Reserved. Page 1 of 8
Release Date:
July 2020
Revision:
03
Revision Description:
This bulletin has been revised to add the customer letter, update the parts table, and to provide instructions on how to safely return replaced airbag modules to the supplier. Please discard all previous copies of bulletin N202305380.
Attention:
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
Parts are now available for all involved vehicles.
All involved vehicles that are in dealer inventory must be held and not delivered to customers, dealer traded, or used for demonstration purposes until the repair contained in this bulletin has been performed on the vehicle.
Make
Model
Model Year
RPO
Description
From
To
Buick
Enclave
2020
2020
Cadillac
XT5
XT6
Chevrolet
Blazer
Silverado
Traverse
GMC
Acadia
Sierra
Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs.
Condition
General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2020 model year Buick Enclave; 2020 model year Cadillac XT5 and XT6 vehicles; 2020 model year Chevrolet Blazer, Silverado 1500, Silverado 2500/3500, and Traverse vehicles; and 2020 model year GMC Sierra 1500, Sierra 2500/3500, and Acadia vehicles. In these vehicles, the diffuser component of the roof-rail airbag (“RRAB”) inflator may not have been properly crimped to the inflator by the supplier and could separate from the inflator during airbag deployment. If the diffuser separates from the inflator during deployment, RRAB performance may be degraded, which could increase risk of injury to occupants in a crash.
Correction
Dealers will replace suspect left side RRAB modules.
Parts
Use the vehicle VIN and Electronic Part Catalog (EPC) to determine which part(s) to order per vehicle RPO(s)
Quantity
Part Name
Part No.
1
AIRBAG ASM-FRT ROW R/RL (LH)
84738608
1
AIRBAG ASM-FRT & RR ROW R/RL (LH)
84743877
1
AIRBAG ASM-FRT & RR ROW R/RL (LH)
84715301
1
AIRBAG ASM-FRT & RR & 3RD ROW R/RL (LH)
84476917
1
AIRBAG ASM-FRT & RR ROW R/RL (LH)
84444704
1
AIRBAG ASM-FRT & RR & 3RD ROW R/RL (LH)
84505454
1
AIRBAG ASM-FRT & RR & 3RD ROW R/RL (LH)
84811475
1
AIRBAG ASM-FRT & RR & 3RD ROW R/RL (LH)
84823712
1
AIRBAG ASM-FRT & RR ROW R/RL (LH)
84594921
1
AIRBAG ASM-FRT & RR & 3RD ROW R/RL (LH)
84677892
Note: Use the VIN and the GM Electronic Parts Catalog (EPC) to determine which left side roof rail airbag to order.
Parts Pre-Ship Information – For USA & Canada Only
An initial supply of driver side roof rail airbags were pre-shipped to involved dealers of record that have an unsold vehicle on their lot. This pre-shipment began the week of July 27, 2020 and concluded the week of August 3, 2020. it was approximately 100% of each dealer’s involved lot vehicles. Pre-shipped parts were charged to dealer’s open parts account.
Product Safety Recall
N202305380 Reduced (LH) Roof Rail Air Bag Performance
Page 2 of 8
Additional parts, if required, should be obtained from GMCCA. Do NOT place orders until the customer contacts the dealership to schedule an appointment. Order parts on a CSO = Customer Special Order only and you must supply VIN in the Note Field. DRO’s may be cancelled. All orders will be reviewed prior to being filled. If your VIN is not part of the VIN population then your order will be cancelled.
IMPORTANT NOTE: Due to flight restrictions for hazardous goods shipments, dealer orders may arrive via FedEx or with your normal PDC delivery.
For Export: Please contact CCA’s Export Order Fulfillment group to place the order on your behalf. Please have VIN available for analyst.
Reminder: Parts may be removed from Retail Inventory Management (RIM). Dealers should review the affected parts to confirm RIM managed status. Parts may have quantity limiters in effect.
Warranty Information
Labor Operation
Description
Labor Time
Trans. Type
Net Item
9104958
Front and Rear Row Seat Roof Rail Airbag/Front, Rear, and 3rd Row Roof Rail Airbag Replacement
Blazer- Roof Side Rail Airbag
Silverado/Sierra – Roof Side Rail Airbag
Enclave- Roof Side Rail Airbag
Enclave- Front, Rear, and 3rd Row Roof Rail Airbag
Acadia/Traverse- Roof Side Rail Airbag
Acadia/Traverse- Front, Rear, and 3rd Row Roof Rail
XT5-Roof Side Rail Airbag
XT5-Front, Rear, and 3rd Row Roof Rail Airbag
XT6-Front, Rear, and 3rd Row Roof Rail Airbag
3.0*
2.8*
1.5*
4.5*
1.5*
1.6*
1.5*
1.5*
2.2*
ZFAT
N/A
* Submit a $20.00 administrative allowance for return of the replaced front passenger air bag module. This includes document preparation and packaging. Add this amount in the Administrative Allowance Net Item Field when submitting the repair transaction.
For exports add 0.2 hrs. for administrative expenses.
Service Procedure
IMPORTANT: DO NOT DEPLOY THE AIRBAG. AIRBAGS MUST BE RETURNED TO SUPPLIER.
Replace the roof rail airbag. Refer to Front and Rear Row Seat Roof Rail Airbag, Front, Rear, and 3rd Row Roof Rail Airbag Replacement in SI.
Airbag Return Instructions
Undeployed airbags are regulated as dangerous goods and all service agents must follow all applicable International, Federal, State, Provincial, and/or Local laws when preparing dangerous goods shipments including but not limited to classification, packaging, marking, labeling, and shipping dangerous goods.
Note: DO NOT DEPLOY ANY AIRBAG.
Airbag Module Return Instructions For ALL Dealers except Canada:
For Direction, packaging, documentation and postage:
Contact Supplier: ZF
Lenord Landwehr
phone: (480) 722-4814
email: [email protected]
Airbag Module Return Instructions For Canadian Dealers ONLY:
See Canada only Airbag Return Shipping Instructions at the end of the bulletin.
Product Safety Recall
N202305380 Reduced (LH) Roof Rail Air Bag Performance
Page 3 of 8
Dealer Responsibility – For USA & Export (USA States, Territories, and Possessions)
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time.
Dealer Responsibility – All
All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers’ possession and subject to this recall must be held and inspected/repaired per the service procedure of this bulletin before customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration, or any other purpose.
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within the CPOIS system, or once again be used in the CTP program.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter. In summary, whenever a vehicle subject to this field action enters your vehicle inventory you must take the steps necessary to ensure the program correction has been made before selling the vehicle. In addition, for vehicles entering your facility for service, you are required to ensure the customer is aware of the open field action and make every reasonable effort to implement the program correction as set forth in this bulletin prior to releasing the vehicle.
Dealer Reports
For dealers with involved vehicles, a listing has been prepared and will be available through GM GlobalConnect Maxis Field Action Reports or sent directly to export dealers. The Inventory tab of the dealer reports will contain VINs that apply to this recall. This information is intended to assist dealers with the PROMPT COMPLETION of these vehicles. The Customer In-Service tab will contain customer names and addresses from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall may be a violation of law in several states.
Courtesy Transportation – For USA & Canada
Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the warranty coverage period. See General Motors Service Policies and Procedures Manual for courtesy transportation program details.
Customer Notification
USA & Canada – General Motors will notify customers of this recall on their vehicle (see copy of customer letter included with this bulletin).
Export – Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the attached sample letter.
Product Safety Recall
N202305380 Reduced (LH) Roof Rail Air Bag Performance
Page 4 of 8
5646935
5646937
Product Safety Recall
N202305380 Reduced (LH) Roof Rail Air Bag Performance
Page 5 of 8
5646940
5646942
Product Safety Recall
N202305380 Reduced (LH) Roof Rail Air Bag Performance
Page 6 of 8
GM bulletins are intended for use by professional technicians, NOT a “do-it-yourselfer”. They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.
We Support Voluntary Technician Certification
Product Safety Recall
N202305380 Reduced (LH) Roof Rail Air Bag Performance
Page 7 of 8
IMPORTANT SAFETY RECALL
September 2020
This notice applies to your vehicle, VIN: _____________________________________
Dear General Motors Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain 2020 model year Buick Enclave, Cadillac XT5, XT6, Chevrolet Blazer, Silverado, Traverse, GMC Acadia, and Sierra vehicles. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products.
IMPORTANT
• Your vehicle is involved in GM safety recall N202305380.
• Schedule an appointment with your GM dealer.
• This service will be performed for you at no charge.
Why is your vehicle being recalled?
The diffuser component of one or both of your vehicle’s roof-rail airbag (“RRAB”) inflators may not have been properly crimped to the inflator by the supplier and could separate from the inflator during a RRAB deployment. If the diffuser separates from the inflator during deployment, RRAB performance may be degraded, which could increase risk of injury to occupants in a crash.
What will we do?
Your GM dealer will replace suspect side RRAB modules. This service will be performed for you at no charge. Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual service correction time of up to 4 ½ hours.
What should you do?
You should contact your GM dealer to arrange a service appointment as soon as possible.
Do you have questions?
If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below.
Division
Number
Text Telephones (TTY)
Buick
1-866-608-8080
1-800-832-8425
Cadillac
1-866-982-2339
1-800-833-2622
Chevrolet
1-800-630-2438
1-800-833-2438
GMC
1-866-996-9463
1-800-462-8583
Puerto Rico – English
1-800-496-9992
Puerto Rico – Español
1-800-496-9993
Virgin Islands
1-800-496-9994
If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to https://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 20V446.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Product Safety Recall
N202305380 Reduced (LH) Roof Rail Air Bag Performance
Page 8 of 8
Maryann L. Combs
Vice President
Global Vehicle Safety
GM Recall: N202305380
***********************************************************************************************
GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5478
URGENT – DISTRIBUTE IMMEDIATELY
Date: August 12, 2020
Subject: N202305380-02 – Safety Recall
Reduced (LH) Roof Rail Air Bag Performance
Parts are available for ALL vehicles. Remove Enclave & Acadia from stop sale.
Models: 2020 Buick Enclave
2020 Cadillac XT5
2020 Cadillac XT6
2020 Chevrolet Blazer
2020 Chevrolet Silverado
2020 Chevrolet Traverse
2020 GMC Acadia
2020 GMC Sierra
To: All General Motors Dealers:
This bulletin has been revised to remove Buick Enclave and GMC Acadia vehicles from stop sale, as parts are now available.
Technicians are reminded to NOT deploy roof rail airbag(s) after removal.
Warning: Do not deploy or dispose of removed roof rail airbag(s) until you receive revised disposal/deployment instructions. Airbag components could separate from the module during deployment and cause serious injury. Do not use the airbag deployment instructions in Service Information (SI). Removed airbags should be stored or quarantined in a safe location until revised roof rail airbag deployment instructions are provided.
Please hold all warranty transactions until 08/13/20.
Please discard all previous copies of bulletin N202305380.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS
*************************************************************************************************
GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5465
URGENT – DISTRIBUTE IMMEDIATELY
Date: July 31, 2020
Subject: N202305380-01 – Safety Recall
Reduced (LH) Roof Rail Air Bag Performance
Revised service procedure regarding airbag disposal.
Models: 2020 Buick Enclave
2020 Cadillac XT5
2020 Cadillac XT6
2020 Chevrolet Blazer
2020 Chevrolet Silverado
2020 Chevrolet Traverse
2020 GMC Acadia
2020 GMC Sierra
To: All General Motors Dealers:
The service procedure in this bulletin has been revised to instruct technicians to NOT deploy roof rail airbag(s) after removal.
Do not deploy or dispose of removed roof rail airbag(s) until you receive revised disposal/deployment instructions. Airbag components could separate from the module during deployment and cause serious injury. Do not use the airbag deployment instructions in Service Information (SI). Removed airbags should be stored or quarantined in a safe location until revised roof rail airbag deployment instructions are provided.”
Please discard all previous copies of bulletin N202305380.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS
***********************************************************************************************************
GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5500
URGENT – DISTRIBUTE IMMEDIATELY
Date: September 11, 2020
Subject: N202305380-03 – Safety Recall
Reduced (LH) Roof Rail Air Bag Performance
Customer Letter Added, updated parts table, added instructions.
Models: 2020 Buick Enclave
2020 Cadillac XT5
2020 Cadillac XT6
2020 Chevrolet Blazer
2020 Chevrolet Silverado
2020 Chevrolet Traverse
2020 GMC Acadia
2020 GMC Sierra
To: All General Motors Dealers
Bulletin N202305380-03 has been revised to add a copy of the customer letter, update the parts table, and to provide instructions on how to safely return replaced airbag modules to the supplier. Please discard all copies of bulletin N202305380.
Customer Letter Mailing
The customer letter mailing began on September 3, 2020.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS
****************************************************************************************************
GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5463
URGENT – DISTRIBUTE IMMEDIATELY
Date: July 30, 2020
Subject: New Safety Recall / Partial Stop Delivery Order for
Upcoming Safety Recall N202305380
Models: 2020 Buick Enclave
2020 Cadillac XT5
2020 Cadillac XT6
2020 Chevrolet Blazer
2020 Chevrolet Silverado
2020 Chevrolet Traverse
2020 GMC Acadia
2020 GMC Sierra
To: All General Motors Dealers
General Motors has notified the National Highway Traffic Safety Administration (NHTSA) about an upcoming safety recall that involves 2020 model year Buick Enclave, Cadillac XT5, XT6, Chevrolet Blazer, Silverado, Traverse, GMC Acadia, and Sierra vehicles.
Effective immediately, stop the delivery of certain 2020 Buick Enclave and GMC Acadia vehicles in new or used vehicle inventory. The GM recall number is N202305380.
This is a phased launch.
Parts are now available for model year 2020 Cadillac XT5, XT6, Chevrolet Blazer, Silverado, Traverse vehicles. Once the service procedure contained in this bulletin has been performed on the vehicle, the vehicle is released from stop delivery and the vehicle can be delivered to the customer.
We anticipate parts availability for 2020 Buick Enclave and GMC Acadia vehicles in the very near future and will revise the bulletin when parts are available.
It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification until the defect or noncompliance is remedied.
General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2020 model year Buick Enclave vehicles; 2020 model year Cadillac XT5 and XT6 vehicles; 2020 model year Chevrolet Blazer, Silverado 1500, Silverado 2500/3500, and Traverse vehicles; and 2020 model year GMC Sierra 1500, Sierra 2500/3500, and Acadia vehicles. In these vehicles, the diffuser component of the roof-rail airbag (“RRAB”) inflator may not have been properly crimped to the inflator by the supplier and could separate from the
inflator during airbag deployment. If the diffuser separates from the inflator during deployment, RRAB performance may be degraded, which could increase risk of injury to occupants in a crash.
To correct this condition, dealers will replace suspect left side roof rail airbag modules.
Until further instructions are received, 2020 Buick Enclave and GMC Acadia vehicles that are in dealers’ possession (new or used vehicle inventory, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc.) must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration purposes or any other dealer use. All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified.
The Investigate Vehicle History (IVH) screen in the Global Warranty Management (GWM) system will be updated for this upcoming recall on July 31, 2020 or sooner. This action has been taken to assist dealers with determining which vehicles are involved so they can properly respond to customer inquiries.
A list of involved vehicles that have been identified as being in dealer new vehicle inventory is attached to this message. It is sorted by dealer Business Associate Code (BAC) for easy reference. Your dealership’s BAC will not be listed if none of the involved vehicles are currently in your new vehicle inventory. A file identifying involved vehicles in dealer used inventory will be published in GM GlobalConnect, under the Service tab in Field Action Inventory Reports.
Question and Answer Document (Q&A)
Attached to this message you will find a document that addresses the ten most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns.
Until parts are available for 2020 Buick Enclave and GMC Acadia vehicles, the Investigate Vehicle History (IVH) screen in the Global Warranty Management (GWM) system will display “N/A” under Release Date and “Incomplete – Remedy not yet available” under Status. This means the required parts are not yet available and dealers should not attempt to perform any repairs. When parts become available for the 2020 Buick Enclave and GMC Acadia vehicles, the recall bulletin will be revised and dealers will be notified to begin repairing the 2020 Buick Enclave and GMC Acadia vehicles.
Customer Letter Mailing
The customer letter mailing will begin in the near future.
Global Warranty Management (GWM)
The Required Field Action section on the Investigate Vehicle History (IVH) screen will be updated July 31, 2020 or sooner. A list of involved vehicles in dealer new inventory is attached to this message. Please hold all warranty transactions until IVH has been updated.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS
SEOCONTENT-END
12 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| BUICK | ENCLAVE | 2020 |
| CADILLAC | XT5 | 2020 |
| CADILLAC | XT6 | 2020 |
| CHEVROLET | BLAZER | 2020 |
| CHEVROLET | SILVERADO 1500 | 2020 |
| CHEVROLET | SILVERADO 2500 | 2020 |
| CHEVROLET | SILVERADO 3500 | 2020 |
| CHEVROLET | TRAVERSE | 2020 |
| GMC | ACADIA | 2020 |
| GMC | SIERRA 1500 | 2020 |
| GMC | SIERRA 2500 | 2020 |
| GMC | SIERRA 3500 | 2020 |
27 Associated Documents
Manufacturer Notices(to Dealers,etc) – Dealer Notification re New Safety Recall / Partial Stop Delivery Order for Upcoming Safety Recall N202305380
Recall Acknowledgement
RCAK-20V446-8156.pdf 300.895KB
Defect Notice 573 Report
RCLRPT-20V446-3046.PDF 220.332KB
Safety Bulletin
RCSB-20V446-3594.pdf 154.056KB
Safety Bulletin
RCSB-20V446-1848.pdf 122.439KB
Safety Bulletin
RCSB-20V446-4863.pdf 117.873KB
Safety Bulletin
RCSB-20V446-8930.pdf 116.969KB
Miscellaneous Document – Frequently Asked Questions (FAQs) for Safety Recall N202305381 Reduced (RH) Roof Rail Air Bag Performance
RMISC-20V446-4849.pdf 34.544KB
Miscellaneous Document – Frequently Asked Questions (FAQs) for Safety Recall N202305380 Reduced (LH) Roof Rail Air Bag Performance
RMISC-20V446-5780.pdf 86.415KB
Manufacturer Notices(to Dealers,etc) – Dealer Notification re N202305380-01 – Safety Recall Reduced (LH) Roof Rail Air Bag Performance Revised service procedure regarding airbag disposal
Manufacturer Notices(to Dealers,etc) – Dealer Notification re N202305381-01 – Safety Recall Reduced (RH) Roof Rail Air Bag Performance Revised service procedure regarding airbag disposal dated 7/31/2020
Manufacturer Notices(to Dealers,etc) – N202305381 – Safety Recall Reduced (RH) Roof Rail Air Bag Performance dated July 30, 2020
Recall Quarterly Report #1, 2020-3
RCLQRT-20V446-9300.PDF 211.13KB
Safety Bulletin
RCSB-20V446-0318.pdf 340.948KB
Safety Bulletin
RCSB-20V446-4770.pdf 326.512KB
Recall Quarterly Report #2, 2020-4
RCLQRT-20V446-4096.PDF 211.234KB
Recall Quarterly Report #4, 2021-2
RCLQRT-20V446-2285.PDF 211.422KB
Recall Quarterly Report #3, 2021-1
RCLQRT-20V446-3722.PDF 211.315KB
Manufacturer Notices(to Dealers,etc) – Dealer Notification re N202305380-02 – Safety Recall Reduced (LH) Roof Rail Air Bag Performance Parts are available for ALL vehicles. Remove Enclave & Acadia from stop sale.
Miscellaneous Document – Frequently Asked Questions (FAQs) for Safety Recall N202305380-02 Reduced (LH) Roof Rail Air Bag Performance
RMISC-20V446-0437.pdf 86.017KB
Safety Bulletin
RCSB-20V446-6088.pdf 153.637KB
ISSUED Owner Notification Letter(Part 577)
RCONL-20V446-8101.pdf 138.159KB
ISSUED Owner Notification Letter(Part 577)
RCONL-20V446-5035.pdf 138.171KB
Manufacturer Notices(to Dealers,etc) – Memo to Dealers re N202305381-02 – Safety Recall Reduced (RH) Roof Rail Air Bag Performance Customer Letter Added
Miscellaneous Document – Frequently Asked Questions (FAQs) for Safety Recall N202305381 Reduced (RH) Roof Rail Air Bag Performance
RMISC-20V446-7108.pdf 86.068KB
Manufacturer Notices(to Dealers,etc) – Memo to Dealers re N202305380-03 – Safety Recall Reduced (LH) Roof Rail Air Bag Performance Customer Letter Added, updated parts table, added instructions
Miscellaneous Document – Frequently Asked Questions (FAQs) for Safety Recall N202305380 Reduced (LH) Roof Rail Air Bag Performance
RMISC-20V446-3312.pdf 86.029KB
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