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April 16, 2020 NHTSA CAMPAIGN NUMBER: 20E024000
Tonneau Cover May Detach From Pickup Bed
If the cover separates from the truck bed, it could be a road hazard, increasing the risk of a crash.
NHTSA Campaign Number: 20E024
Manufacturer General Motors
LLC
Components EQUIPMENT
Potential Number of Units Affected 12,956
Summary
General Motors LLC (GM) is recalling certain Rugger Liner hard, tri-fold tonneau covers sold as accessories for 2019-2020 Chevrolet Silverado and GMC Sierra 1500 series trucks. The attachment system may not properly secure the cover to the pickup bed.
Remedy
GM will notify owners, and dealers will replace the tonneau rails and install improved attachments, free of charge. The recall began July 7, 2020. Owners may contact GM customer service at 1-586-596-1733. GM’s number for this recall is N192285070. Note: All tonneau covers previously recalled under 19E031 are also included in this new recall.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Vehicle has a Recall
Condition
General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain tri-fold tonneau covers sold as accessories for 2019 – 2020 model year Chevrolet Silverado and GMC Sierra 1500 series trucks. The tonneau cover may become loose and could detach from the pickup bed while driving. This recall includes all of the tri-fold tonneau covers previously subject to equipment recall 19E031 (N192217500). If the tonneau cover is improperly installed, owners may notice noise coming from the cover, damage to cover attachments, or cover movement against the truck’s bed rails. The tonneau cover’s attachment system may not sufficiently secure the tonneau cover to the truck bed rails if the attachment system is damaged or improperly installed, or if the recall repair in equipment recall 19E031 (N192217500) was improperly performed. If the tonneau cover detaches from a moving vehicle and falls into a roadway, it may increase the risk of a crash.
Correction
Dealers will replace the tonneau rails and clamps and add a tether to prevent the tonneau from detaching onto the roadway even if improperly installed. If the vehicle was covered by equipment recall 19E031 (N192217500), the dealer will also confirm that the repair for equipment recall 19E031 (N192217500) was correctly performed.
Parts
| Quantity | Part Name | Part No. |
| 1 | CLAMP KIT-P/U BOX CVR SHORT BOX | 84962250 |
| 1 | CLAMP KIT-P/U BOX CVR STANDARD BOX | 84962251 |
| If Req. | *ATTACHMENT KIT-P/U BOX REAR TOP | 84767027 |
IMPORTANT SAFETY RECALL
July 2020
This notice applies to your vehicle, VIN: _____________________________________
Dear General Motors Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain tri-fold tonneau covers sold as accessories for 2019 – 2020 model year Chevrolet Silverado and GMC Sierra 1500 series trucks. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products.
|
I M P O R T A N T
|
| Why is your vehicle being recalled? | Our records indicate that your vehicle may have the recalled tri-fold tonneau cover. The attachment system used on the tonneau cover may not properly secure the cover to the pickup bed. The cover may become loose and possibly detach from the pickup bed while driving. If the tonneau cover becomes loose, you may notice noise coming from the cover, damage to cover attachments, or cover movement against the truck’s bed rails. A tonneau cover that separates or detaches from the pickup bed while driving, can become a road hazard, increasing the risk of a crash. |
| What will we do? | Your GM dealer will replace the tonneau rails and clamps and add a tether to prevent the tonneau from detaching onto the roadway. If the vehicle was covered by equipment recall 19E031, the dealer will also confirm that the repair for equipment recall 19E031 was correctly performed. This service will be performed for you at no charge. Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual inspection and service correction time of approximately 2 hours. |
| What should you do? | You should contact your GM dealer to arrange a service appointment as soon as possible. |
| Did you already pay for this repair? | Even though you may have previously had repairs for this condition, you will still need to take your vehicle to your dealer for additional repairs. If you have already paid for repairs for the recall condition, please complete the enclosed reimbursement form and present it to your dealer with all required documents. Working with your dealer will expedite your request, however, if this is not convenient, you may mail the completed reimbursement form and all required documents to Reimbursement Department, PO Box 33170, Detroit, MI 48232-5170. The completed form and required documents must be presented to your dealer or received by the Reimbursement Department by July 31, 2021, unless state law specifies a longer reimbursement period. |
| Do you have questions? | If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below. |
| Division | Number | Text Telephones (TTY) |
| Chevrolet | 1-800-630-2438 | 1-800-833-2438 |
| GMC | 1-866-996-9463 | 1-800-462-8583 |
| Puerto Rico – English | 1-800-496-9992 | |
| Puerto Rico – Español | 1-800-496-9993 | |
| Virgin Islands | 1-800-496-9994 |
If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to https://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 20E024.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Maryann L. Combs
Vice President
Global Vehicle Safety
Enclosure
GM Recall: N202305070
Representative Letter – Customer letters are brand, model and model year specific; listing the 17-digit VIN and are personalized.
IMPORTANT SAFETY RECALL
May 2020
This notice applies to your vehicle, VIN: __________________________________
Dear General Motors Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that a defect which relates to motor vehicle safety exists in certain tri-fold tonneau covers sold as accessories for 2019-2020 model year Chevrolet Silverado and GMC Sierra 1500 series trucks. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products.
|
I M P O R T A N T
|
| Why is your vehicle being recalled? | Our records indicate that your vehicle may have the recalled tri-fold tonneau cover. The attachment system used on the tonneau cover may not properly secure the cover to the pickup bed. The cover may become loose and possibly detach from the pickup bed while driving. If the tonneau cover becomes loose, you may notice noise coming from the cover, damage to cover attachments, or cover movement against the truck’s bed rails. A tonneau cover that separates or detaches from the pickup bed while driving, can become a road hazard, increasing the risk of a crash. |
| What will we do? | Parts to repair your vehicle are not currently available, but when parts are available, your GM dealer will replace the tonneau rails and clamps and add a tether to prevent the tonneau from detaching onto the roadway. If the vehicle was covered by equipment recall 19E031, the dealer will also confirm that the repair for equipment recall 19E031 was performed correctly. This service will be performed for you at no charge.
We are working as quickly as possible to correct this condition. When parts are available, we will send you another letter asking you to take your vehicle to your GM dealer to have your vehicle serviced. You can also check the status of this recall at: https://my.gm.com/recalls. If you have already paid for repairs for this condition, you may submit those charges using the reimbursement request form that will be provided with the next letter. If you are concerned about this condition, you can remove and store the tonneau cover until the final repair is available. |
| Do you have questions? | If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below. |
| Division | Number | Text Telephones (TTY) |
| Chevrolet | 1-800-630-2438 | 1-800-833-2438 |
| GMC | 1-866-996-9463 | 1-800-462-8583 |
| Puerto Rico – English | 1-800-496-9992 | |
| Puerto Rico – Español | 1-800-496-9993 | |
| Virgin Islands | 1-800-496-9994 |
If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to https://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 20E024.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Maryann Combs
Vice President
Global Vehicle Safety
GM Recall: N192285070
SEOCONTENT-START
GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5377
URGENT – DISTRIBUTE IMMEDIATELY
Date: April 16, 2020
Subject: Stop Delivery Order for Upcoming Safety Recall N192285070
Tonneau Cover Retention
Models: Hard tri-fold tonneau covers (Part Numbers 84060327, 84060328 and current part numbers 84679033, 84679034) sold as accessories for:
2019 Chevrolet Silverado 1500 Series LD (New Model)
2020 Chevrolet Silverado 1500 Series LD
2019 GMC Sierra 1500 Series LD (New Model)
2020 GMC Sierra 1500 Series LD
To: All General Motors Dealers
Stop Part Install/Sell/Delivery Order
Effective immediately, stop delivery of certain tri-fold tonneau covers sold as accessories for 2019 – 2020 model year Chevrolet Silverado and GMC Sierra 1500 series trucks. General Motors has notified the National Highway Traffic Safety Administration (NHTSA) about an upcoming safety recall that involves these tonneau covers. Do Not Install and/or Sell previous part numbers 84060327, 84060328 and current part numbers 84679033, 84679034 (quarantine and hold all of these tri-fold tonneau covers in inventory). The GM recall number is N192285070.
It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification until the defect is remedied.
The tonneau cover may become loose and could detach from the pickup bed while driving. This recall includes all of the tri-fold tonneau covers previously subject to equipment recall 19E031 (N192217500). If the tonneau cover is improperly installed, owners may notice noise coming from the cover, damage to cover attachments, or cover movement against the truck’s bed rails. The tonneau cover’s attachment system may not sufficiently secure the tonneau cover to the truck bed rails if the attachment system is damaged or improperly installed, or if the recall repair in equipment recall 19E031 (N192217500) was improperly performed. If the tonneau cover detaches from a moving vehicle and falls into a roadway, it may increase the risk of a crash.
To correct this condition, GM will replace the tonneau rails and clamps, and add a tether to prevent the tonneau from detaching onto the roadway even if improperly installed. If the vehicle was covered by equipment recall 19E031 (N192217500), the dealer will also confirm that the repair for equipment recall 19E031 (N192217500) was correctly performed.
The parts needed to complete the required repair are not yet available. However, if the tri-fold tonneau cover is removed from the vehicle and retained at the dealership, the vehicle may be delivered to the customer. To maximize storage space at your dealer, the tonneau cover can remain on the stock vehicle, but MUST be removed and stored prior to customer delivery. The dealer must provide full disclosure to the customer that the tri-fold tonneau cover has been removed from the vehicle and will be returned when the remedy becomes available. The dealer should have the customer sign the “Notice to
Customer” document (attached to this message) and provide a copy to the customer. To submit a delivery, dealers must enter a repair order number showing the removal and retention of the tri-fold tonneau cover in “Order Workbench – Deliver Vehicles” screen.
Note: Dealers are to submit a warranty transaction as noted below for vehicle delivery with the Notice to Customer disclosure. Please hold all warranty claims until 4/17/20.
Labor Code
Description
Labor Time
Trans Code
9104674
Notice to Customer for Safety Recall N192285070
0.3
ZFAT
When parts become available, further instructions will be communicated. For tri-fold tonneau covers that were removed from new inventory and sold to customers: dealers should maintain a list of all involved customers to ensure that the recall procedure is completed once parts become available. All registered owners on record will receive notification of this recall.
Tri-fold tonneau covers not removed from vehicle and in dealers’ possession (new or used vehicle inventory, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc.) must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration purposes or any other dealer use. All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified.
The Investigate Vehicle History (IVH) screen in the Global Warranty Management (GWM) system will be updated for this upcoming recall on April 16, 2020. Vehicles which remain in “open” status in previous safety recall 19E031 (N192217500) will be closed on April 16, 2020. This action has been taken to assist dealers with determining which vehicles are involved so they can properly respond to customer inquiries.
A list of involved vehicles that have been identified as being in dealer new vehicle inventory is attached to this message. It is sorted by dealer Business Associate Code (BAC) for easy reference. Your dealership’s BAC will not be listed if none of the involved vehicles are currently in your new vehicle inventory. A file identifying involved vehicles in dealer used inventory will be published in GM GlobalConnect, under the Service tab in Field Action Inventory Reports.
Question and Answer Document (Q&A)
Attached to this message you will find a document that addresses the ten most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns.
Until the recall bulletin is released, the Investigate Vehicle History (IVH) screen in the Global Warranty Management (GWM) system will display “N/A” under Release Date and “Incomplete – Remedy not yet available” under Status. This means the required repair is not yet available and dealers should not attempt to perform any repairs.
We are working with the supplier to obtain the required parts as quickly as possible. When sufficient quantity of parts is available, the recall bulletin will be released, and dealers can begin repairing vehicles.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONSNOTICE TO CUSTOMER
N192285070
We understand that your vehicle order included a hard tri-fold tonneau cover. We apologize for the inconvenience, but these tonneau covers are not currently available for sale as they are subject to a safety recall. You will be notified once the updated remedy is available and you can return to the dealer to have the tonneau cover installed.
Your dealer will ask you to sign a Repair Order stating “customer will return for the tonneau cover when available” to document your acknowledgement that the tonneau cover cannot be included at this time. You will be given a copy of this document for your records.
Frequently Asked Questions (FAQs) for Safety Recall N192285070
Tonneau Cover Retention
These questions and answers are being provided to help GM dealers respond to inquiries from involved vehicle owners about the Safety recall identified above.
Q1) Which vehicles are involved?
2019 – 2020 model year Chevrolet Silverado and GMC Sierra 1500 series trucks equipped with hard tri-fold tonneau covers sold as accessories.
Q2) What is the issue or condition?
The tonneau cover may become loose and could detach from the pickup bed while driving. This recall includes all of the tri-fold tonneau covers previously subject to equipment recall 19E031 (N192217500). The tonneau cover’s attachment system may not sufficiently secure the tonneau cover to the truck bed rails if the attachment system is damaged or improperly installed, or if the recall repair in equipment recall 19E031 (N192217500) was improperly performed.
Q3) What symptoms may be experienced? What warning signs may be associated with the issue or condition described?
If the tonneau cover is improperly installed, owners may notice noise coming from the cover, damage to cover attachments, or cover movement against the truck’s bed rails.
Q4) What is the remedy/repair?
Dealers will replace the tonneau rails and clamps and add a tether to prevent the tonneau from detaching onto the roadway even if improperly installed. If the vehicle was covered by equipment recall 19E031 (N192217500), the dealer will also confirm that the repair for equipment recall 19E031 (N192217500) was correctly performed.
Q5) What is the safety risk? Is the vehicle safe to drive?
If the tonneau cover detaches from a moving vehicle and falls into a roadway, it may increase the risk of a crash.
Q6) Does the customer have to pay for this remedy/repair?
No, this inspection/repair will be done at no cost to the customer.
Q7) Is the remedy/repair available now?
Yes, the remedy/repair is available now, please see the attached bulletin for details.
Q8) What should customers do until recall repairs can be completed? Are there any special instructions?
Customers can remove and store the tonneau cover until the final repair is available to dealers.
Q9) How can customers check to see if their vehicle is involved in this field action?
Customers who own a vehicle involved in the field action will be notified by mail by General Motors, but they may also check their Vehicle Identification Number (VIN) for field actions in GM Owner Center at https://my.gm.com/recalls or via NHTSA’s website at https://vinrcl.safercar.gov/vin/.
Q10) If customers are concerned, can they get a rental car or courtesy transportation?
Courtesy transportation is available for customers whose vehicles are involved in this recall and are within the warranty coverage period for the warranty which is associated with this recall. Please refer to Warranty Administration Bulletin #17-NA-073: Field Action Courtesy Transportation Policy for further information.
Equipment Safety Recall N192217500 Tonneau Cover Retention – Chevrolet Silverado & GMC Sierra
Equipment Safety Recall N192217500 Tonneau Cover Retention – Chevrolet Silverado & GMC Sierra
SEOCONTENT-START
NOTICE TO CUSTOMER
N192285070
We understand that your vehicle order included a hard tri-fold tonneau cover. We apologize for the inconvenience, but these tonneau covers are not currently available for sale as they are subject to a safety recall. You will be notified once the updated remedy is available and you can return to the dealer to have the tonneau cover installed.
Your dealer will ask you to sign a Repair Order stating “customer will return for the tonneau cover when available” to document your acknowledgement that the tonneau cover cannot be included at this time. You will be given a copy of this document for your records.
****************************************************
Product Safety Recall
N192285070 Tonneau Cover Retention
Copyright 2020 General Motors. All Rights Reserved. Page 1 of 26
Release Date:
November 2020
Revision:
02
Revision Description:
This bulletin has been revised to include export vehicle information for the export population expansion. Please discard all previous copies of N192285070.
Attention:
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
This recall involves hard tri-fold tonneau covers sold as a dealer-installed option and sold over-the-counter as a dealer accessory. Please see the “Various vehicles” section of this bulletin for details.
Vehicles involved in this recall were placed on stop delivery April 16, 2020. Once the service procedure contained in this bulletin has been performed on the vehicle, the vehicle is released from stop delivery and the vehicle can be delivered to the customer.
All involved vehicles that are in dealer inventory must be held and not delivered to customers, dealer traded, or used for demonstration purposes until the repair contained in this bulletin has been performed on the vehicle.
Dealer Notification Instructions. Because this is an equipment recall, dealers must search their sales records for over-the-counter sales and provide the recall notice to the purchaser. For recalled equipment sold as a dealer-installed option; these VINs will be available on the Investigate Vehicle History (IVH) screen in GM Global Warranty Management (GWM) system and GM will contact these customers.
Please search your part-sales records for over-the-counter sales of the recalled equipment (short box 84060328 & 84679033; long box 84060327 & 84679034) and send the owner of record the recall notice attached to this bulletin by first-class mail. If the purchaser is a body shop, independent repair shop, or other third-party automotive repair or distribution business, dealers are to contact the entity, obtain the owner’s name and address, and send the owner a copy of the letter.
For some over-the-counter sales, GM’s records contain the vehicle’s VIN. For these vehicles, GM has prepared a report that contains the VINs, customer names, and associated address information, and has provided it to dealers through the GM GlobalConnect Recall Reports. A dealer will not have a report available if it has no involved vehicles currently assigned. The listing may contain customer names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall is a violation of law in several states/provinces/countries. Only use this report to conduct the recall-related notifications specified in this bulletin and required by law.
Make
Model
Model Year
RPO
Description
From
To
Chevrolet
Silverado 1500 LD (New Model)
2019
2019
VOZ
Accessory-Tonneau – Rr Compt – Hard Folding – Alt Design
Excludes CarbonPro Trim
Excludes Parts 84786353 & 84786354
Silverado 1500 LD
2020
2020
GMC
Sierra 1500 LD (New Model)
2019
2019
Sierra 1500 LD
2020
2020
Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs.
Product Safety Recall
N192285070 Tonneau Cover Retention
Page 2 of 26
Condition
General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain tri-fold tonneau covers sold as accessories for 2019 – 2020 model year Chevrolet Silverado and GMC Sierra 1500 series trucks. The tonneau cover may become loose and could detach from the pickup bed while driving. This recall includes all of the tri-fold tonneau covers previously subject to equipment recall 19E031 (N192217500). If the tonneau cover is improperly installed, owners may notice noise coming from the cover, damage to cover attachments, or cover movement against the truck’s bed rails. The tonneau cover’s attachment system may not sufficiently secure the tonneau cover to the truck bed rails if the attachment system is damaged or improperly installed, or if the recall repair in equipment recall 19E031 (N192217500) was improperly performed. If the tonneau cover detaches from a moving vehicle and falls into a roadway, it may increase the risk of a crash.
Correction
Dealers will replace the tonneau rails and clamps and add a tether to prevent the tonneau from detaching onto the roadway even if improperly installed. If the vehicle was covered by equipment recall 19E031 (N192217500), the dealer will also confirm that the repair for equipment recall 19E031 (N192217500) was correctly performed.
Parts
Quantity
Part Name
Part No.
1
CLAMP KIT-P/U BOX CVR SHORT BOX
84962250
1
CLAMP KIT-P/U BOX CVR STANDARD BOX
84962251
If Req.
*ATTACHMENT KIT-P/U BOX REAR TOP
84767027
* Only required if recall N192217500 has not been performed.
Reminder: Parts may be removed from Retail Inventory Management (RIM). Dealers should review the affected parts to confirm RIM managed status. Parts may have quantity limiters in effect.
Warranty Information
For vehicles that are listed in IVH
Labor Operation
Description
Labor Time
Trans. Type
Net Item
9105295
Inspection – Including Requested No Hard Tri-fold Tonneau Cover/No Cover Package Installed
Important: Dealer Disclosure Form attached at the end of this bulletin must be completed and retained with your repair order / job card when using this labor code.
0.2
ZFAT
*
9105172
Verified Updated Cover – No further Action Required.
0.2
ZFAT
N/A
9105173
Install Pickup Box Cover Clamp Kit
ADD: Adjust Latches
ADD: Install Additional Components from Recall N192217500 Kit
0.9
0.2
0.8
ZFAT
N/A
9105174
Customer Reimbursement Approved
– For USA and Canada dealers only
– For Export dealers only
–
N/A
0.2
ZFAT
***
9105175
Customer Reimbursement Denied – For USA dealers only
N/A
ZFAT
****
9105176
Floor Plan Reimbursement – NEW INVENTORY ONLY
N/A
ZFAT
*****
For vehicles that are NOT listed in IVH
Labor Operation
Description
Labor Time
Trans. Type
Net Item
9105177 **
Verified Updated Cover – No further Action Required.
0.2
ZREG
N/A
9105178 **
Install Pickup Box Cover Clamp Kit
ADD: Adjust Latches
ADD: Install Additional Components from Recall N192217500 Kit
0.9
0.2
0.8
ZREG
N/A
9105179 **
Customer Reimbursement Approved
– For USA and Canada dealers only
– For Export dealers only
–
N/A
0.2
ZREG
***
9105180 **
Customer Reimbursement Denied – For USA dealers only
N/A
ZREG
****
* Use for all inspections, including inspection of the vehicle for no signs of subject recalled tonneau cover for customers who no longer want the tonneau cover installed. Use the appropriate reimbursement code in conjunction with this inspection code where applicable. Refer to instructions in the Preliminary Inspection section for further information.
Product Safety Recall
N192285070 Tonneau Cover Retention
Page 3 of 26
** Because the VIN is not loaded into IVH, the warranty transaction MUST be H-routed for wholesale authorization.
*** For USA and Canada: Submit the dollar amount reimbursed to the customer in Net/Reimbursement. Submit $20.00 administrative allowance in Net/Admin Allowance.
For Export: Submit the dollar amount reimbursed to the customer in Net/Reimbursement.
**** Submit $10.00 administrative allowance in Net/Admin Allowance.
Floor Plan Reimbursement – NEW INVENTORY ONLY
***** USA & Canada Only – For vehicles eligible for floor plan reimbursement, the amount should be submitted in Net Item/Miscellaneous. This amount should represent the product of the vehicle’s average daily interest rate (see table below) multiplied by the actual number of days the vehicle was in dealer inventory and not available for sale. This reimbursement is limited to the number of days from the date of the stop delivery message (April 16, 2020) to the date the repair is completed, and the vehicle is ready for sale (not to exceed 71 days):
Vehicle
Floor Plan Reimbursement Amount
USA
Canada
2019 Chevrolet Silverado 1500 (New Model) Crew
$5.57
$8.63
2019 Chevrolet Silverado 1500 (New Model) EXT
$5.57
$7.13
2020 Chevrolet Silverado 1500 Crew
$5.61
$8.73
2020 Chevrolet Silverado 1500 EXT
$5.61
$7.94
2019 GMC Sierra 1500 (New Model) Crew
$6.57
$8.09
2019 GMC Sierra 1500 (New Model) EXT
$6.57
$7.39
2020 GMC Sierra 1500 Crew
$6.61
$9.78
2020 GMC Sierra 1500 EXT
$6.61
$8.24
Preliminary Inspection
NOTE: For dealers who have a signed Dealership Disclosure Statement form (attached at the end of this bulletin) that the dealer has confirmation through dealer records or from the customer that the customer did not receive a tonneau cover subject to this safety recall at vehicle delivery, or that the customer has permanently disposed of (scrapped, thrown away, etc) the tonneau cover subject to this recall; use labor code 9105295 inspection – No hard tri-fold tonneau cover/No cover package installed to close the VIN. The dealer is to also use labor code 9105174 to reimburse the customer for the hard tri-fold tonneau cover (previously removed before customer took delivery). If the original UNWANTED hard tri-fold tonneau cover is still in dealer’s possession and NEW in the box, the tonneau cover MUST be inspected and updated per the procedure in this bulletin. Once the cover is updated per the terms of this bulletin, it can be reused and sold to a customer. If the original UNWANTED hard tri-fold tonneau cover was installed in any way and removed, or has been stored outside of original box, it should be scrapped.
5613815
Open the front section of the tonneau cover and locate the outboard ends of the front hinge track. If the cover already has tethers (1) installed, it is up to date and no further action is required.
Service Procedure
Product Safety Recall
N192285070 Tonneau Cover Retention
Page 4 of 26
Caution: Use the correct fastener in the correct location. Replacement fasteners must be the correct part number for that application. Fasteners requiring replacement or fasteners requiring the use of thread locking compound or sealant are identified in the service procedure. Do not use paints, lubricants, or corrosion inhibitors on fasteners or fastener joint surfaces unless specified. These coatings affect fastener torque and joint clamping force and may damage the fastener. Use the correct tightening sequence and specifications when installing fasteners in order to avoid damage to parts and systems.
1. Open tonneau cover. Fold the sections and clip the tiedown straps.
2. Loosen clamp bolt and disengage the clamp from the pickup box.
3. Repeat for opposite side.
4. Remove the folded tonneau cover from the vehicle. Carefully flip the cover assembly and place it on the work surface with the front hinge track facing up.
5609953
5. Remove the screw (1) from the hinge plate cover (2), retain the screw.
Product Safety Recall
N192285070 Tonneau Cover Retention
Page 5 of 26
5609957
6. Slide the hinge plate cover (1) toward the center of the panel to expose the hinge cutout opening (2).
Product Safety Recall
N192285070 Tonneau Cover Retention
Page 6 of 26
5609962
7. Slide the existing clamp bolt assembly (1) out of the cutout (2). Discard the clamp bolt assembly, it will not be reused.
8. Repeat step 7 for opposite side.
Product Safety Recall
N192285070 Tonneau Cover Retention
Page 7 of 26
5609963
Note: Follow sequence (1-3) in graphic as shown.
9. Locate the new clamp bolt assembly (1) and new slide plate (2). Snap barrel of clamp bolt into slide plate.
Product Safety Recall
N192285070 Tonneau Cover Retention
Page 8 of 26
5609964
10. Install the new clamp bolt assembly (2) through the cutout (1) and slide outboard.
11. Push the clamp bolt down into the hinge plate.
12. Verify the clamp bolt stud (3) is offset toward the folded edge of the hinge plate (4).
13. Repeat steps 9-12 for the opposite side.
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5609965
Note: Hook style may vary.
14. Hold the tether assembly (2) over the hinge plate cutout (1) and verify the hook (3) is positioned outboard of the mounting plate and the hook clasp is facing away from the channel.
15. Install the tether plate portion of the tether assembly (2) into the cutout (1) of the hinge plate. Slide the tether assembly to the outboard side.
16. Repeat steps 14-15 for the opposite side.
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5609967
17. Position the hinge plate cover (1) in the track over the cutout.
18. Reinstall screw (2) previously removed from step 5.
19. Tape new owner’s manual to the B surface of the tonneau cover.
20. Remove side rails from the pickup box by removing the T30 torx screws.
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Note: If vehicle is equipped with power end gate refer to For Power Open and Close End Gate Only section at the end of these instructions.
Note: Driver side rail (1) has three notches, passenger side rail (3) has two notches (4).
Note: Backing plates (14) are installed on the back side of the sheet metal (13). DO NOT install backing plates between plastic trim caps (15) and sheet metal.
21. Install driver side rail (1) in the order shown using Loctite 272 on screws prior to installing. Hand tighten attachment bolt (5) and (10) in box nuts. Hand tighten (6), (7), (8) and (9) into backing plates. Align the edge of the rail seal (11) with the top of the plastic trim cap (12) as shown in figure A. Use T30 torx to fully tighten the bolts (6), (7), (8) and (9) followed by bolts (5) and (10) to 8.7 Nm (6.4 lb ft). Repeat for passenger side rail (3).
22. Position tonneau cover onto the front on the pickup box.
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23. Locate the rectangular notch (6) in the driver and passenger side rails that align with the clamps. Align the stationary clamps (3) to the rectangular notch (6). Position the cover (2) evenly side to side and rest the cab seal smoothly along the cab wall of the bed. Position the stationary clamps (3) so that the hook (5) rests inside the rectangular notch (6) in the rail. Tighten the nut (4). Be sure to tighten each side evenly. Tighten only until tonneau cannot shift from its position. DO NOT OVER TIGHTEN. Over tightening of nut (4) can cause failure to clamping system. Be sure to clip safety tether (7) to hole (8) in rail from top down for ease of removal.
Note: The end gate must be open when closing tonneau cover (2).
24. Unclip the tie down straps (1) and unfold the tonneau (2).
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Adjustment Instructions for Vehicles That Have Had Recall N192217500 performed.
Important: Verify the front tonneau cover seal is the revised “fin” style seal (1). If the “bulb” style seal is installed (2), replace the seal. Refer to steps 1-5 of the Adjustment Instructions for Vehicles That Have NOT Had Recall N192217500 performed below.
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1. With both hands, press down on the rear bar (1) until the rear slam latches (2) engage driver side and passenger side rails (3).
2. Lift the forward panel to 30°. Drop the forward panel to engage the driver side and passenger side slam latches (2).
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3. If the slam latches do not engage or there is excessive slack in the latches, adjust latches in or out and up or down. To adjust, remove the screw (1) from the slam latch cover (2) and side cover off. Loosen the four nuts (4) to move the latches in or out, move the metal latch plate. To move the latches up or down, move the plastic adjuster tab (3). Tighten the four nuts. Repeat steps 1 and 2.
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For Power Open and Close End Gate Only
5609977
Note: Tonneau cover side rails must be adjusted to full up position and cover assembly must be adjusted to full forward
position to ensure proper powered end gate closure to fully latched position.
During Step 21: While tightening each bolt to attach the rails, pull up and forward on the rails. Refer to Step 21 for bolt
tightening sequence. Cycle the power end gate no less than 5 times to assure proper function.
Adjustment Instructions for Vehicles That Have NOT Had Recall N192217500 performed.
5331766
1. Open the front panel (closest to the cab) of the tonneau cover and lay it flat.
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2. Locate the outboard ends of the front seal. Peel the seal loose at both ends. With the adhesive ends released, slide the front seal out of the channel. Discard the seal.
5331770
3. Remove any residual double-sided tape and adhesive from the end caps using a general-purpose adhesive remover.
Note: Apply a light coating of glass cleaner to the first 60cm. (2 ft.) of the seal. This will act as a lubricant allowing the seal to easily slide into the channel.
5331771
4. Install the new front lip seal (1), ensure the seal anchor (2) mates with the extrusion channel (3). Slide the seal across the full length of the channel, ensure seal is centered on the front panel.
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5. Locate the double-sided tape at both outer ends of the new seal. Remove the protective film and press the seal (2) firmly onto the corner cap (1), apply pressure for 15 seconds to allow the adhesive to bond. Perform this step on both ends of the new seal.
Note: Perform the following steps on both the left and right front latch assemblies.
5331774
6. Locate the latches on the open front panel. Remove the screw (1) and slide the plastic closeout cover out (2).
5331776
7. Remove the 4 nuts and 4 washers (1). Discard the nuts, retain the washers. Remove the latch plate (2) and U-shaped adjustment step (3) and set them to the side, a cable will remain attached to the latch.
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5331777
8. Remove the two existing lower adjustors and discard (1). Install the two new adjustors provided in the attachment kit.
5331778
9. Reinstall the original U-shaped adjustor (2) and latch (1).
5331779
10. Set the latch to the correct (maximum) height, push on the inboard standing tab and slide the U-shaped adjustor to the full outboard position.
Important: Do not overtighten the fasteners or damage may occur to the top cover.
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11. Loosely install the 4 original washers and the 4 new nuts supplied with the attachment kit. Align the outer edge of the latch with the edge of the plastic corner rib (1). Tighten the 4 nuts to 1Nm (9 lb.-in).
5331774
12. Slide the latch close out cover (2) into position and install the fastener (1).
13. Lift the forward panel to 30°. Drop the forward panel to engage the driver side and passenger side slam latches. Ensure the latch fully engages under the pickup box rail on both sides. Adjust as required.
14. Open the rear panel and locate the left (driver side) latch. Perform steps 6-12 at this location.
Important: The right-side rear latch requires specific fitting steps to prevent interference. The following steps are specific to the right rear latch.
15. With the rear panel open, locate the right (passenger side) latch. Perform steps 6-12 at this location, with one exception.
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5331779
• When reinstalling the U-shaped adjustor and latch, push on the inboard standing tab and slide the U-shaped adjustor to the full outboard position.
5331784
• While applying light finger pressure to the metal plate, push the adjustor inboard two steps. You should be able to feel the two steps as well as hear a “click” type sound.
• With pressure still applied to the metal plate, install the 4 existing washers along with the 4 new nuts supplied with the attachment kit. Tighten the 4 nuts to 1Nm (9 lb.-in).
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16. With both hands, press down on the rear bar (1) until the rear slam latches (2) engage driver side and passenger side rails (3). Adjust if required.
Dealer Responsibility – For USA & Export (USA States, Territories, and Possessions)
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time.
Dealer Responsibility – All
All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers’ possession and subject to this recall must be held and inspected/repaired per the service procedure of this bulletin before customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration, or any other purpose.
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within the CPOIS system, or once again be used in the CTP program.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.
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Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter. In summary, whenever a vehicle subject to this field action enters your vehicle inventory you must take the steps necessary to ensure the program correction has been made before selling the vehicle. In addition, for vehicles entering your facility for service, you are required to ensure the customer is aware of the open field action and make every reasonable effort to implement the program correction as set forth in this bulletin prior to releasing the vehicle.
Dealer Reports
For dealers with involved vehicles, a listing has been prepared and will be available through GM GlobalConnect Maxis Field Action Reports or sent directly to export dealers. The Inventory tab of the dealer reports will contain VINs that apply to this recall. This information is intended to assist dealers with the PROMPT COMPLETION of these vehicles. The Customer In-Service tab will contain customer names and addresses from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall may be a violation of law in several states.
Courtesy Transportation – For USA & Canada
Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the warranty coverage period. See General Motors Service Policies and Procedures Manual for courtesy transportation program details.
Customer Notification
USA & Canada – For dealer-installed accessory sales, General Motors will notify customers of this recall on their vehicle (see copy of customer letter included with this bulletin). For dealer over-the-counter sales, GM dealers will notify customers based on dealer sales-record data.
Export – Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the attached sample letter.
Customer Reimbursement
Customer requests for reimbursement of previously paid repairs to correct the condition described in the bulletin can be submitted at any time to the dealer. See General Motors Service Policies and Procedures Manual, Product Field Action Customer Reimbursement Procedure (USA & Canada) or local Policies and Procedures, for details.
GM bulletins are intended for use by professional technicians, NOT a “do-it-yourselfer”. They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.
We Support Voluntary Technician Certification
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Dealership Disclosure Statement
Safety Recall N192285070 – Tonneau Cover Retention
General Motors added labor operation 9105295 – “Inspection – Including Requested No Hard Tri-fold Tonneau Cover/No Cover Package Installed” to safety recall N192285070 – Tonneau Cover Retention. This code should only be used if you have confirmation through dealer records or from the customer that the customer did not receive a tonneau cover subject to this safety recall at vehicle delivery or that the customer has permanently disposed of (scrapped, thrown away, etc) the tonneau cover subject to this safety recall. Tonneau Covers subject to this safety recall are part numbers 84060328 & 84679033 (short box) and part numbers 84060327 & 84679034 (long box).
Please place a check into the appropriate box, sign and date at the bottom, and attach the original copy of this form with the repair order/job card used to submit the warranty claim.
The tonneau cover subject to this safety recall was never received by the vehicle owner. The owner either chose to have an alternate tonneau cover not subject to this safety recall installed before delivery or chose to accept reimbursement in lieu of a tonneau cover (RPO VOZ only). Note: if the customer chose reimbursement, labor code 9105295 – “Inspection – Including Requested No Hard Tri-fold Tonneau Cover/No Cover Package Installed” must be used in combination with labor operation 9105174 – “Customer Reimbursement Approved” to properly close the recall. In this circumstance, if the original UNWANTED hard tri-fold tonneau cover is still in your possession and NEW in the box, the tonneau cover MUST be inspected and updated per the procedure in the recall bulletin. Once the cover is updated per the terms of the bulletin, it can be reused and sold to a customer. If the original UNWANTED hard tri-fold tonneau cover was installed in any way and removed, or has been stored outside of original box, it should be scrapped.
Current vehicle owner has confirmed that they disposed of the tonneau cover subject to this safety recall. List the owner’s description of the disposition (e.g. scrapped, destroyed, thrown away, etc.) ________________________________
New truck arrived at my dealership as part of a dealer trade with no tonneau cover installed. Vehicle will be or was sold to the first customer with no tonneau cover or promise of a tonneau cover. In this circumstance, the dealer from whom the vehicle was received should be reminded that the original cover is still subject to the terms of the safety recall and should be repaired prior to any future use.
Other, please explain _________________________________________________________________________
Printed Name
_______________________________
Dealership position
_______________________________
Signature
_______________________________
Date
_______________________________
Product Safety Recall
N192285070 Tonneau Cover Retention
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IMPORTANT SAFETY RECALL
July 2020
This notice applies to your vehicle, VIN: _____________________________________
Dear General Motors Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain tri-fold tonneau covers sold as accessories for 2019 – 2020 model year Chevrolet Silverado and GMC Sierra 1500 series trucks. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products.
IMPORTANT
• Your vehicle is involved in GM safety recall N192285070.
• Schedule an appointment with your GM dealer.
• This service will be performed for you at no charge. You should schedule a service appointment with your GM dealer even if you believe that your vehicle has already received service for this condition. GM has updated the remedy procedure for the tri-fold tonneau covers previously subject to equipment recall 19E031 (N192217500).
Why is your vehicle being recalled?
Our records indicate that your vehicle may have the recalled tri-fold tonneau cover. The attachment system used on the tonneau cover may not properly secure the cover to the pickup bed. The cover may become loose and possibly detach from the pickup bed while driving. If the tonneau cover becomes loose, you may notice noise coming from the cover, damage to cover attachments, or cover movement against the truck’s bed rails. A tonneau cover that separates or detaches from the pickup bed while driving, can become a road hazard, increasing the risk of a crash.
What will we do?
Your GM dealer will replace the tonneau rails and clamps and add a tether to prevent the tonneau from detaching onto the roadway. If the vehicle was covered by equipment recall 19E031, the dealer will also confirm that the repair for equipment recall 19E031 was correctly performed. This service will be performed for you at no charge. Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual inspection and service correction time of approximately 2 hours.
What should you do?
You should contact your GM dealer to arrange a service appointment as soon as possible.
Did you already pay for this repair?
Even though you may have previously had repairs for this condition, you will still need to take your vehicle to your dealer for additional repairs. If you have already paid for repairs for the recall condition, please complete the enclosed reimbursement form and present it to your dealer with all required documents. Working with your dealer will expedite your request, however, if this is not convenient, you may mail the completed reimbursement form and all required documents to Reimbursement Department, PO Box 33170, Detroit, MI 48232-5170. The completed form and required documents must be presented to your dealer or received by the Reimbursement Department by July 31, 2021, unless state law specifies a longer reimbursement period.
Do you have questions?
If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below.
Division
Number
Text Telephones (TTY)
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N192285070 Tonneau Cover Retention
Page 26 of 26
Chevrolet
1-800-630-2438
1-800-833-2438
GMC
1-866-996-9463
1-800-462-8583
Puerto Rico – English
1-800-496-9992
Puerto Rico – Español
1-800-496-9993
Virgin Islands
1-800-496-9994
If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to https://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 20E024.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Maryann L. Combs
Vice President
Global Vehicle Safety
Enclosure
GM Recall: N202305070
************************************************
Customer Satisfaction Program
N192285071 Tonneau Cover Retention
Copyright 2020 General Motors. All Rights Reserved. Page 1 of 23
Release Date:
June 2020
Revision:
00
Attention:
Dealers were notified of this stop part install/sell/delivery order for the subject tonneau covers on April 16, 2020 under equipment safety recall N192285070. The equipment safety recall involves hard tri-fold tonneau covers sold as a dealer-installed option and sold over-the-counter as a dealer accessory for 1500 series LD vehicles.
This Customer Satisfaction Program is for new vehicle owners who took delivery of the subject trucks without the hard tri-fold tonneau cover installed (sold with “Notice to Customer” disclosure form). Follow the inspection procedure outlined below for the presence of updated retention components or, if previously retained by dealer, install attachment kit per service procedure below.
This program is in effect until July 31, 2022.
Make
Model
Model Year
RPO
Description
From
To
Chevrolet
Silverado 1500 LD (New Model)
2019
2019
VOZ
Accessory-Tonneau – Rr Compt – Hard Folding – Alt Design
Excludes CarbonPro Trim
Excludes Parts 84786353 & 84786354
Silverado 1500 LD
2020
2020
GMC
Sierra 1500 LD (New Model)
2019
2019
Sierra 1500 LD
2020
2020
Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs.
Condition
As part of equipment recall N192285070, GM instructed dealers to remove recalled tri-fold tonneau covers on certain vehicles prior to delivery to the customer. GM is conducting this customer satisfaction field action to provide these customers with the improved tonneau cover system for their vehicle.
Correction
Dealers will replace the tonneau rails and clamps and add a tether to prevent the tonneau from detaching onto the roadway even if improperly installed. If the vehicle was covered by equipment recall 19E031 (N192217500), the dealer will also confirm that the repair for equipment recall 19E031 (N192217500) was correctly performed.
Parts
Quantity
Part Name
Part No.
1
CLAMP KIT-P/U BOX CVR SHORT BOX
84962250
1
CLAMP KIT-P/U BOX CVR STANDARD BOX
84962251
If Req.
*ATTACHMENT KIT-P/U BOX REAR TOP
84767027
* Only required if recall N192217500 has not been performed.
Reminder: Parts may be removed from Retail Inventory Management (RIM). Dealers should review the affected parts to confirm RIM managed status. Parts may have quantity limiters in effect.
Warranty Information
Labor Operation
Description
Labor Time
Trans. Type
Net Item
9105194
Inspection– Requested No Hard Tri-fold Tonneau Cover/No Cover Package Installed
0.2
ZFAT
N/A
9105195
Install Pickup Box Cover Clamp Kit
ADD: Adjust Latches
ADD: Install Additional Components from Recall N192217500 Kit
0.9
0.2
0.8
ZFAT
N/A
9105196
Customer Reimbursement Approved
– For USA and Canada dealers only
–
N/A
ZFAT
*
9105197
Customer Reimbursement Denied – For USA dealers only
N/A
ZFAT
**
Note: To avoid having to “H” route the customer reimbursement transaction for wholesale approval, it must be submitted prior to the repair transaction.
* For USA and Canada: Submit the dollar amount reimbursed to the customer in Net/Reimbursement. Submit $20.00 administrative allowance in Net/Admin Allowance.
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** Submit $10.00 administrative allowance in Net/Admin Allowance.
Preliminary Inspection
NOTE: For customers who signed a Notice to Customer disclosure form upon taking vehicle delivery and the customer no longer wishes to have the hard tri-fold tonneau cover installed, the dealer is to inspect for NO hard tri-fold tonneau cover package. Close out that VIN using labor code 9105194 inspection – No hard tri-fold tonneau cover/No cover package installed. The dealer is to also use labor code 9105196 to reimburse the customer for the hard tri-fold tonneau cover (previously removed before customer took delivery).
If the original hard tri-fold tonneau cover is still in dealer’s possession and NEW in the box, then the tonneau should be inspected per the procedure here and repair kit installed if needed, this part can be re-used and sold to a customer. If the tonneau has been installed and removed or has been stored outside of original box, it should be scrapped.
5613815
Open the front section of the tonneau cover and locate the outboard ends of the front hinge track. If the cover already has tethers (1) installed, it is up to date and no further action is required.
Service Procedure
Caution: Use the correct fastener in the correct location. Replacement fasteners must be the correct part number for that application. Fasteners requiring replacement or fasteners requiring the use of thread locking compound or sealant are identified in the service procedure. Do not use paints, lubricants, or corrosion inhibitors on fasteners or fastener joint surfaces unless specified. These coatings affect fastener torque and joint clamping force and may damage the fastener. Use the correct tightening sequence and specifications when installing fasteners in order to avoid damage to parts and systems.
1. Inspect the vehicle and determine if any bedside rails are installed.
2. If any bedside rails are installed, remove and discard the bedside rails.
3. Inspect the bedside upper trim for any dirt or debris, clean as required.
4. Place the cover assembly on a clean non-marring work surface with the front hinge track facing up.
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5. Remove the screw (1) from the hinge plate cover (2), retain the screw.
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6. Slide the hinge plate cover (1) toward the center of the panel to expose the hinge cutout opening (2).
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7. Slide the existing clamp bolt assembly (1) out of the cutout (2). Discard the clamp bolt assembly, it will not be reused.
8. Repeat step 7 for opposite side.
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Note: Follow sequence (1-3) in graphic as shown.
9. Locate the new clamp bolt assembly (1) and new slide plate (2). Snap barrel of clamp bolt into slide plate.
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10. Install the new clamp bolt assembly (2) through the cutout (1) and slide outboard.
11. Push the clamp bolt down into the hinge plate.
12. Verify the clamp bolt stud (3) is offset toward the folded edge of the hinge plate (4).
13. Repeat steps 9-12 for the opposite side.
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Note: Hook style may vary.
14. Hold the tether assembly (2) over the hinge plate cutout (1) and verify the hook (3) is positioned outboard of the mounting plate and the hook clasp is facing away from the channel.
15. Install the tether plate portion of the tether assembly (2) into the cutout (1) of the hinge plate. Slide the tether assembly to the outboard side.
16. Repeat steps 14-15 for the opposite side.
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17. Position the hinge plate cover (1) in the track over the cutout.
18. Reinstall screw (2) previously removed from step 5.
19. Tape new owner’s manual to the B surface of the tonneau cover.
20. Remove side rails from the pickup box by removing the T30 torx screws.
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Note: If vehicle is equipped with power end gate refer to For Power Open and Close End Gate Only section at the end of these instructions.
Note: Driver side rail (1) has three notches, passenger side rail (3) has two notches (4).
Note: Backing plates (14) are installed on the back side of the sheet metal (13). DO NOT install backing plates between plastic trim caps (15) and sheet metal.
21. Install driver side rail (1) in the order shown using Loctite 272 on screws prior to installing. Hand tighten attachment bolt (5) and (10) in box nuts. Hand tighten (6), (7), (8) and (9) into backing plates. Align the edge of the rail seal (11) with the top of the plastic trim cap (12) as shown in figure A. Use T30 torx to fully tighten the bolts (6), (7), (8) and (9) followed by bolts (5) and (10) to 8.7 N.m (6.4 lb ft). Repeat for passenger side rail (3).
22. Position tonneau cover onto the front on the pickup box.
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23. Locate the rectangular notch (6) in the driver and passenger side rails that align with the clamps. Align the stationary clamps (3) to the rectangular notch (6). Position the cover (2) evenly side to side and rest the cab seal smoothly along the cab wall of the bed. Position the stationary clamps (3) so that the hook (5) rests inside the rectangular notch (6) in the rail. Tighten the nut (4). Be sure to tighten each side evenly. Tighten only until tonneau cannot shift from its position. DO NOT OVER TIGHTEN. Over tightening of nut (4) can cause failure to clamping system. Be sure to clip safety tether (7) to hole (8) in rail from top down for ease of removal.
Note: The end gate must be open when closing tonneau cover (2).
24. Unclip the tie down straps (1) and unfold the tonneau (2).
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Adjustment Instructions for Vehicles That Have Had Recall N192217500 performed.
Important: Verify the front tonneau cover seal is the revised “fin” style seal (1). If the “bulb” style seal is installed (2), replace the seal. Refer to steps 1-5 of the Adjustment Instructions for Vehicles That Have NOT Had Recall N192217500 performed below.
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1. With both hands, press down on the rear bar (1) until the rear slam latches (2) engage driver side and passenger side rails (3).
2. Lift the forward panel to 30°. Drop the forward panel to engage the driver side and passenger side slam latches (2).
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5609975
3. If the slam latches do not engage or there is excessive slack in the latches, adjust latches in or out and up or down. To adjust, remove the screw (1) from the slam latch cover (2) and side cover off. Loosen the four nuts (4) to move the latches in or out, move the metal latch plate. To move the latches up or down, move the plastic adjuster tab (3). Tighten the four nuts. Repeat steps 1 and 2.
Customer Satisfaction Program
N192285071 Tonneau Cover Retention
Page 15 of 23
For Power Open and Close End Gate Only
5609977
Note: Tonneau cover side rails must be adjusted to full up position and cover assembly must be adjusted to full forward
position to ensure proper powered end gate closure to fully latched position.
During Step 21: While tightening each bolt to attach the rails, pull up and forward on the rails. Refer to Step 21 for bolt
tightening sequence. Cycle the power end gate no less than 5 times to assure proper function.
Adjustment Instructions for Vehicles That Have NOT Had Recall N192217500 performed.
5331766
1. Open the front panel (closest to the cab) of the tonneau cover and lay it flat.
Customer Satisfaction Program
N192285071 Tonneau Cover Retention
Page 16 of 23
5331768
2. Locate the outboard ends of the front seal. Peel the seal loose at both ends. With the adhesive ends released, slide the front seal out of the channel. Discard the seal.
5331770
3. Remove any residual double-sided tape and adhesive from the end caps using a general-purpose adhesive remover.
Note: Apply a light coating of glass cleaner to the first 60cm. (2 ft.) of the seal. This will act as a lubricant allowing the seal to easily slide into the channel.
5331771
4. Install the new front lip seal (1), ensure the seal anchor (2) mates with the extrusion channel (3). Slide the seal across the full length of the channel, ensure seal is centered on the front panel.
Customer Satisfaction Program
N192285071 Tonneau Cover Retention
Page 17 of 23
5331772
5. Locate the double-sided tape at both outer ends of the new seal. Remove the protective film and press the seal (2) firmly onto the corner cap (1), apply pressure for 15 seconds to allow the adhesive to bond. Perform this step on both ends of the new seal.
Note: Perform the following steps on both the left and right front latch assemblies.
5331774
6. Locate the latches on the open front panel. Remove the screw (1) and slide the plastic closeout cover out (2).
5331776
7. Remove the 4 nuts and 4 washers (1). Discard the nuts, retain the washers. Remove the latch plate (2) and U-shaped adjustment step (3) and set them to the side, a cable will remain attached to the latch.
Customer Satisfaction Program
N192285071 Tonneau Cover Retention
Page 18 of 23
5331777
8. Remove the two existing lower adjustors and discard (1). Install the two new adjustors provided in the attachment kit.
5331778
9. Reinstall the original U-shaped adjustor (2) and latch (1).
5331779
10. Set the latch to the correct (maximum) height, push on the inboard standing tab and slide the U-shaped adjustor to the full outboard position.
Important: Do not overtighten the fasteners or damage may occur to the top cover.
Customer Satisfaction Program
N192285071 Tonneau Cover Retention
Page 19 of 23
5331782
11. Loosely install the 4 original washers and the 4 new nuts supplied with the attachment kit. Align the outer edge of the latch with the edge of the plastic corner rib (1). Tighten the 4 nuts to 1Nm (9 lb.-in).
5331774
12. Slide the latch close out cover (2) into position and install the fastener (1).
13. Lift the forward panel to 30°. Drop the forward panel to engage the driver side and passenger side slam latches. Ensure the latch fully engages under the pickup box rail on both sides. Adjust as required.
14. Open the rear panel and locate the left (driver side) latch. Perform steps 6-12 at this location.
Important: The right-side rear latch requires specific fitting steps to prevent interference. The following steps are specific to the right rear latch.
15. With the rear panel open, locate the right (passenger side) latch. Perform steps 6-12 at this location, with one exception.
Customer Satisfaction Program
N192285071 Tonneau Cover Retention
Page 20 of 23
5331779
• When reinstalling the U-shaped adjustor and latch, push on the inboard standing tab and slide the U-shaped adjustor to the full outboard position.
5331784
• While applying light finger pressure to the metal plate, push the adjustor inboard two steps. You should be able to feel the two steps as well as hear a “click” type sound.
• With pressure still applied to the metal plate, install the 4 existing washers along with the 4 new nuts supplied with the attachment kit. Tighten the 4 nuts to 1Nm (9 lb.-in).
Customer Satisfaction Program
N192285071 Tonneau Cover Retention
Page 21 of 23
5609971
16. With both hands, press down on the rear bar (1) until the rear slam latches (2) engage driver side and passenger side rails (3). Adjust if required.
Dealer Responsibility
All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers’ possession and subject to this program must be held and inspected/repaired per the service procedure of this bulletin before customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration, or any other purpose.
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within the CPOIS system, or once again be used in the CTP program.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle, or ownership, through July 31, 2022. Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the involved vehicle listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Program follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter. In summary, through July 31, 2022, whenever a vehicle subject to this field action enters your vehicle inventory you must take the steps necessary to ensure the program correction has been made before selling the vehicle. In addition, for vehicles entering your facility for service, you are required to ensure the customer is aware of the open field action and make every reasonable effort to implement the program correction as set forth in this bulletin prior to releasing the vehicle.
Dealer Reports
For dealers with involved vehicles, a listing with involved vehicles has been prepared and will be provided to U.S. and Canadian dealers through the GM GlobalConnect Recall Reports or sent directly to export dealers. The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this program is a violation of law in
Customer Satisfaction Program
N192285071 Tonneau Cover Retention
Page 22 of 23
several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this program.
Courtesy Transportation – For USA & Canada
Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the warranty coverage period. See General Motors Service Policies and Procedures Manual for courtesy transportation program details.
Customer Notification
USA & Canada – General Motors will notify customers of this program on their vehicle (see copy of customer letter included with this bulletin).
Customer Reimbursement
Customer requests for reimbursement of previously paid repairs to correct the condition described in this bulletin are to be submitted to the dealer prior to or by July 31, 2021. See General Motors Service Policies and Procedures Manual, Product Field Action Customer Reimbursement Procedure (USA & Canada) or local Policies and Procedures, for details.
GM bulletins are intended for use by professional technicians, NOT a “do-it-yourselfer”. They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.
We Support Voluntary Technician Certification
Customer Satisfaction Program
N192285071 Tonneau Cover Retention
Page 23 of 23
July 2020
This notice applies to your vehicle, VIN: ________________________________
Dear General Motors Customer:
As you are aware, as part of equipment recall N192285070, the tri-fold tonneau cover that was originally equipped on your vehicle was removed prior to delivery. This letter is to inform you that you can now make a service appointment to have the improved tonneau cover system installed on your vehicle.
Your satisfaction with your Chevrolet Silverado or GMC Sierra 1500 series truck is very important to us, so we are announcing a program to correct this issue.
What We Will Do: Your GM dealer will replace the tonneau rails and clamps and add a tether to prevent the tonneau from detaching onto the roadway even if improperly installed. If the vehicle was covered by equipment recall 19E031 (N192217500), the dealer will also confirm that the repair for equipment recall 19E031 (N192217500) was correctly performed. This service will be performed for you at no charge until July 31, 2022. After that, any applicable warranty will apply.
What You Should Do: To limit any possible inconvenience, we recommend that you contact your dealer as soon as possible to schedule an appointment for this repair. By scheduling an appointment, your dealer can ensure that the necessary parts will be available on your scheduled appointment date.
Reimbursement: Even though you may have previously had repairs for this condition, you will still need to take your vehicle to your dealer for additional repairs. If you have already paid for repairs for the condition described in this letter, please complete the enclosed reimbursement form and present it to your dealer with all required documents. Working with your dealer will expedite your request, however, if this is not convenient, you may mail the completed reimbursement form and all required documents to Reimbursement Department, PO Box 33170, Detroit, MI 48232-5170. The completed form and required documents must be presented to your dealer or received by the Reimbursement Department by July 31, 2021, unless state law specifies a longer reimbursement period.
If you have any questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below.
Division
Number
Text Telephones (TTY)
Chevrolet
1-800-222-1020
1-800-833-2438
GMC
1-800-462-8782
1-800-462-8583
Puerto Rico – English
1-800-496-9994
Puerto Rico – Español
1-800-496-9993
Virgin Islands
1-800-496-9994
We truly appreciate you taking the time to remedy your vehicle as we know your time is valuable. We want you to know that we will do our best, throughout your ownership experience, to ensure that your GM vehicle provides you many miles of enjoyable driving.
Neelie O’Connor
Global Executive Director
Customer Experience Operations
Enclosure
N192285071
**************************************************************
GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5443
URGENT – DISTRIBUTE IMMEDIATELY
Date: June 24, 2020
Subject: N192285070 – Safety Recall
Tonneau Cover Retention
Models: Hard tri-fold tonneau covers (Part Numbers 84060327, 84060328 and current part numbers 84679033, 84679034) sold as accessories for:
2019 Chevrolet Silverado 1500 Series LD (New Model)
2020 Chevrolet Silverado 1500 Series LD
2019 GMC Sierra 1500 Series LD (New Model)
2020 GMC Sierra 1500 Series LD
To: All General Motors Dealers
General Motors is releasing Safety Recall N192285070 today. The total number of U.S. vehicles involved is approximately 12,777. Please see the attached bulletin for details.
Vehicles involved in this recall were placed on stop delivery April 16, 2020. Once the service procedure contained in the bulletin has been performed on the vehicle, the vehicle is released from stop delivery and the vehicle can be delivered to the customer.
Vehicles delivered and closed with a notice to customer disclosure under labor code 9104674, will be contacted under Customer Satisfaction Program, N192285071.
Question and Answer Document (Q&A)
Attached to this message you will find a document that addresses the ten most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns.
Customer Letter Mailing
The customer letter mailing will begin in early July 2020.
Global Warranty Management (GWM)
The Required Field Action section on the Investigate Vehicle History (IVH) screen will be updated June 25, 2020 or sooner. A list of involved vehicles that have been identified in this Safety Recall is still being determined. Once the list is finalized, it will be added to this dealer message in GM GlobalConnect. It will be sorted by dealer Business Associate Code (BAC) for easy reference. Your dealership’s BAC will not be listed if none of the involved vehicles are currently in your new vehicle inventory. A file
identifying involved vehicles in dealer used inventory will also be published in GM GlobalConnect, under the Service tab in Field Action Inventory Reports once all the VINs have been identified. Please hold all warranty transactions until IVH has been updated.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS
***************************************************
GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5444
URGENT – DISTRIBUTE IMMEDIATELY
Date: June 24, 2020
Subject: N192285071 – Customer Satisfaction Program
Tonneau Cover Retention
Models: Hard tri-fold tonneau covers (Part Numbers 84060327, 84060328 and current part numbers 84679033, 84679034) sold as accessories for:
2019 Chevrolet Silverado 1500 Series LD (New Model)
2020 Chevrolet Silverado 1500 Series LD
2019 GMC Sierra 1500 Series LD (New Model)
2020 GMC Sierra 1500 Series LD
To: All General Motors Dealers
General Motors is releasing Safety Recall N192285071 today. The total number of U.S. vehicles involved is approximately 1,478. Please see the attached bulletin for details.
Dealers were notified of this stop part install/sell/delivery order for the subject tonneau covers on April 16, 2020 under equipment safety recall N192285070. The equipment safety recall involves hard tri-fold tonneau covers sold as a dealer-installed option and sold over-the-counter as a dealer accessory for 1500 series LD vehicles.
This Customer Satisfaction Program is for new vehicle owners who took delivery of the subject trucks without the hard tri-fold tonneau cover installed (sold with “Notice to Customer” disclosure form). Follow the inspection procedure outlined below for the presence of updated retention components or, if previously retained by dealer, install attachment kit per service procedure below.
Customer Letter Mailing
The customer letter mailing will begin in early July 2020.
Global Warranty Management (GWM)
The Required Field Action section on the Investigate Vehicle History (IVH) screen will be updated June 25, 2020 or sooner. A list of involved vehicles that have been identified in this Customer Satisfaction is still being determined. A file identifying involved vehicles in dealer used inventory will also be published in GM GlobalConnect, under the Service tab in Field Action Inventory Reports once ALL the VINs have been identified. Please hold all warranty transactions until IVH has been updated.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS
*****************************************************
GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5377
URGENT – DISTRIBUTE IMMEDIATELY
Date: April 16, 2020
Subject: Stop Delivery Order for Upcoming Safety Recall N192285070
Tonneau Cover Retention
Models: Hard tri-fold tonneau covers (Part Numbers 84060327, 84060328 and current part numbers 84679033, 84679034) sold as accessories for:
2019 Chevrolet Silverado 1500 Series LD (New Model)
2020 Chevrolet Silverado 1500 Series LD
2019 GMC Sierra 1500 Series LD (New Model)
2020 GMC Sierra 1500 Series LD
To: All General Motors Dealers
Stop Part Install/Sell/Delivery Order
Effective immediately, stop delivery of certain tri-fold tonneau covers sold as accessories for 2019 – 2020 model year Chevrolet Silverado and GMC Sierra 1500 series trucks. General Motors has notified the National Highway Traffic Safety Administration (NHTSA) about an upcoming safety recall that involves these tonneau covers. Do Not Install and/or Sell previous part numbers 84060327, 84060328 and current part numbers 84679033, 84679034 (quarantine and hold all of these tri-fold tonneau covers in inventory). The GM recall number is N192285070.
It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification until the defect is remedied.
The tonneau cover may become loose and could detach from the pickup bed while driving. This recall includes all of the tri-fold tonneau covers previously subject to equipment recall 19E031 (N192217500). If the tonneau cover is improperly installed, owners may notice noise coming from the cover, damage to cover attachments, or cover movement against the truck’s bed rails. The tonneau cover’s attachment system may not sufficiently secure the tonneau cover to the truck bed rails if the attachment system is damaged or improperly installed, or if the recall repair in equipment recall 19E031 (N192217500) was improperly performed. If the tonneau cover detaches from a moving vehicle and falls into a roadway, it may increase the risk of a crash.
To correct this condition, GM will replace the tonneau rails and clamps, and add a tether to prevent the tonneau from detaching onto the roadway even if improperly installed. If the vehicle was covered by equipment recall 19E031 (N192217500), the dealer will also confirm that the repair for equipment recall 19E031 (N192217500) was correctly performed.
The parts needed to complete the required repair are not yet available. However, if the tri-fold tonneau cover is removed from the vehicle and retained at the dealership, the vehicle may be delivered to the customer. To maximize storage space at your dealer, the tonneau cover can remain on the stock vehicle, but MUST be removed and stored prior to customer delivery. The dealer must provide full disclosure to the customer that the tri-fold tonneau cover has been removed from the vehicle and will be returned when the remedy becomes available. The dealer should have the customer sign the “Notice to
Customer” document (attached to this message) and provide a copy to the customer. To submit a delivery, dealers must enter a repair order number showing the removal and retention of the tri-fold tonneau cover in “Order Workbench – Deliver Vehicles” screen.
Note: Dealers are to submit a warranty transaction as noted below for vehicle delivery with the Notice to Customer disclosure. Please hold all warranty claims until 4/17/20.
Labor Code
Description
Labor Time
Trans Code
9104674
Notice to Customer for Safety Recall N192285070
0.3
ZFAT
When parts become available, further instructions will be communicated. For tri-fold tonneau covers that were removed from new inventory and sold to customers: dealers should maintain a list of all involved customers to ensure that the recall procedure is completed once parts become available. All registered owners on record will receive notification of this recall.
Tri-fold tonneau covers not removed from vehicle and in dealers’ possession (new or used vehicle inventory, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc.) must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration purposes or any other dealer use. All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified.
The Investigate Vehicle History (IVH) screen in the Global Warranty Management (GWM) system will be updated for this upcoming recall on April 16, 2020. Vehicles which remain in “open” status in previous safety recall 19E031 (N192217500) will be closed on April 16, 2020. This action has been taken to assist dealers with determining which vehicles are involved so they can properly respond to customer inquiries.
A list of involved vehicles that have been identified as being in dealer new vehicle inventory is attached to this message. It is sorted by dealer Business Associate Code (BAC) for easy reference. Your dealership’s BAC will not be listed if none of the involved vehicles are currently in your new vehicle inventory. A file identifying involved vehicles in dealer used inventory will be published in GM GlobalConnect, under the Service tab in Field Action Inventory Reports.
Question and Answer Document (Q&A)
Attached to this message you will find a document that addresses the ten most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns.
Until the recall bulletin is released, the Investigate Vehicle History (IVH) screen in the Global Warranty Management (GWM) system will display “N/A” under Release Date and “Incomplete – Remedy not yet available” under Status. This means the required repair is not yet available and dealers should not attempt to perform any repairs.
We are working with the supplier to obtain the required parts as quickly as possible. When sufficient quantity of parts is available, the recall bulletin will be released, and dealers can begin repairing vehicles.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS
******************************************************
GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5579
URGENT – DISTRIBUTE IMMEDIATELY
Date: November 20, 2020
Subject: N192285070 02 – Safety Recall
Tonneau Cover Retention
Export Population Expansion
Models: Hard tri-fold tonneau covers (Part Numbers 84060327, 84060328 and current part numbers 84679033, 84679034) sold as accessories for:
2019 Chevrolet Silverado 1500 Series LD (New Model)
2020 Chevrolet Silverado 1500 Series LD
2019 GMC Sierra 1500 Series LD (New Model)
2020 GMC Sierra 1500 Series LD
To: All General Motors Dealers
This bulletin has been revised to include export vehicle information for the export population expansion of 33 vehicles. Please discard all previous copies of N192285070.
Question and Answer Document (Q&A)
Attached to this message you will find a document that addresses the ten most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS
*****************************************************************
GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5506
URGENT – DISTRIBUTE IMMEDIATELY
Date: September 17, 2020
Subject: N192285070 01 – Safety Recall
Tonneau Cover Retention
Revised Warranty Information and Service Procedure
Models: Hard tri-fold tonneau covers (Part Numbers 84060327, 84060328 and current part numbers 84679033, 84679034) sold as accessories for:
2019 Chevrolet Silverado 1500 Series LD (New Model)
2020 Chevrolet Silverado 1500 Series LD
2019 GMC Sierra 1500 Series LD (New Model)
2020 GMC Sierra 1500 Series LD
To: All General Motors Dealers
This bulletin has been revised to update the Warranty Information and Preliminary Inspection sections to provide dealers with an inspection labor code option to use in combination with the Dealer Disclosure Form. Please discard all previous copies of N192285070.
General Motors added labor operation 9105295 – “Inspection – Including Requested No Hard Tri-fold Tonneau Cover/No Cover Package Installed” to safety recall N192285070 – Tonneau Cover Retention. This code should only be used if you have confirmation through dealer records or from the customer that the customer did not receive a tonneau cover subject to this safety recall at vehicle delivery or that the customer has permanently disposed of (scrapped, thrown away, etc) the tonneau cover subject to this safety recall. The Dealer Disclosure Form attached to this message must be completed and retained with your repair order / job card when using this labor code.
Question and Answer Document (Q&A)
Attached to this message you will find a document that addresses the ten most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS
SEOCONTENT-END
1 Affected Product
Equipment
| BRAND | PART NO. | PRODUCTION DATES |
| RUGGED LINERS | TRIFOLD TONNEAU COVER | |
28 Associated Documents
Recall Acknowledgement
RCAK-20E024-7330.pdf 189.905KB
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Miscellaneous Document – Frequently Asked Questions (FAQs) for Safety Recall N192285070 Tonneau Cover Retention
RMISC-20E024-6259.pdf 109.781KB
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Manufacturer Notices(to Dealers,etc) – Stop Delivery Order for Upcoming Safety Recall N192285070 Tonneau Cover Retention
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Miscellaneous Document – Stop Delivery Order for Upcoming Safety Recall N192285070 Tonneau Cover Retention
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Recall 573 Report – Changes to POTAFF
RCLRPT-20E024-4300.PDF 214.485KB
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Defect Notice 573 Report
RCLRPT-20E024-2933.PDF 214.487KB
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Safety Bulletin
RCSB-20E024-4860.pdf 1185.305KB
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Recall 573 Report
RCLRPT-20E024-5552.PDF 214.485KB
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Recall 573 Report
RCLRPT-20E024-7565.PDF 214.534KB
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Recall 573 Report
RCLRPT-20E024-6856.PDF 214.534KB
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Miscellaneous Document – Frequently Asked Questions (FAQs) for Safety Recall N192285070 Tonneau Cover Retention
RMISC-20E024-5444.pdf 109.727KB
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Safety Bulletin
RCSB-20E024-3595.pdf 1150.871KB
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Manufacturer Notices(to Dealers,etc) – Dealer Notification re N192285071 – Customer Satisfaction Program Tonneau Cover Retention
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Manufacturer Notices(to Dealers,etc) – Dealer Notification re N192285070 – Safety Recall Tonneau Cover Retention
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ISSUED Interim Owner Notification Letter(Part 577)
RIONL-20E024-5734.pdf 138.682KB
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Owner Notification Letter(Part 577)
RCONL-20E024-4298.pdf 79.468KB
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Recall 573 Report
RCLRPT-20E024-6137.PDF 214.534KB
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Recall 573 Report
RCLRPT-20E024-4569.PDF 214.534KB
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Recall 573 Report
RCLRPT-20E024-8093.PDF 214.485KB
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Miscellaneous Document – Frequently Asked Questions (FAQs) for Safety Recall N192285070 Tonneau Cover Retention
RMISC-20E024-7927.pdf 109.727KB
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Safety Bulletin – This bulletin has been revised to update the Warranty Information and Preliminary Inspection sections to provide dealers with an inspection labor code option to use in combination with the Dealer Disclosure Form. Please discard all previous copies of N192285070
RCSB-20E024-6774.pdf 1219.891KB
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Dealership Disclosure Statement Safety Recall N192285070 – Tonneau Cover Retention
RMISC-20E024-5417.pdf 224.969KB
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Manufacturer Notices(to Dealers,etc) – Dealer Notification re N192285070 01 – Safety Recall Tonneau Cover Retention Revised Warranty Information and Service Procedure
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Recall Quarterly Report #1, 2020-3
RCLQRT-20E024-3922.PDF 211.143KB
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Manufacturer Notices(to Dealers,etc) – Dealer Notification re N192285070 02 – Safety Recall Tonneau Cover Retention Export Population Expansion
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Miscellaneous Document – Frequently Asked Questions (FAQs) for Safety Recall N192285070 Tonneau Cover Retention
RMISC-20E024-3125.pdf 109.727KB
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Safety Bulletin
RCSB-20E024-6850.pdf 1198.439KB
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Recall Quarterly Report #2, 2020-4
RCLQRT-20E024-3351.PDF 211.253KB
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Latest Recalls Documents
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- Compatible with 2019-2024: Chevrolet Silverado 1500 models including LT Trail Boss, Custom Trail Boss; GMC Sierra 1500 models including Denali, AT4X, AT4.
- Streamlined Style: Our hard low-profile bed cover features a flush-fit design with a sleek matte black finish and seamlessly integrates with your truck's tailgate lock for added security.
- Built to Last: Constructed with corrosion-resistant aluminum panels and a black powder-coated frame to ensure long-lasting durability. Includes a secure track and rail mounting system with drain tubes.
- Easy Access and Install: The tri-fold design offers quick cargo access, with nylon straps securing the cover in the 2/3 open position while driving. Auto-latch secures on closure, simply pull cable for easy release. No-drill, easy installation, all tools included.
- Trusted Protection: Drive with peace of mind knowing you're covered by Rough Country’s USA customer support and Limited 5-Year Replacement Warranty.
- FITMENT - Compatible with 2019-2025 Chevy Silverado / GMC Sierra 1500 New Body Style; 2022 Chevy Silverado 1500 LTD / GMC Sierra 1500 Limited | 5'10" (70") Bed | Not compatible for 2019 Silverado 1500 LD / Sierra 1500 Limited, 2019-2025 Classic models, models with CarbonPro Bed and factory side storage box | Equipping the cover will interfere with power tailgate
- DESIGN - US patented. Cover is dual-coated and made out of heavy duty 24oz. marine-grade vinyl, with aircraft-grade aluminum frames, and comes with stainless steel clamps for easy installation and great durability.
- FEATURES - Pre-assembled horizontal crossbars offer support and conveniently fold up with the cover providing full bed access when needed.
- INSTALLATION - Easy no drilling installation with instruction and mounting hardware provided. | NOTE: Small holes will need to be cut in the bedliner for vehicles equipped with over-the-bedrail bedliner to secure the clamps for proper cover installation; cover will work with under-the-bedrail bedliner without modification.
- WARRANTY - LIMITED LIFETIME WARRANTY FOR US CUSTOMERS.
- FITMENT - Compatible with 2020-2025 Chevy Silverado / GMC Sierra 2500 HD 3500 HD | 6'10" (82") Bed
- DESIGN - US patented. Cover is dual-coated and made out of heavy duty 24oz. marine-grade vinyl, with built-in horizontal crossbars that offer support when the cover is laid flat; and roll up with the tarp to provide full bed access when in need. Also comes with aircraft-grade aluminum side rails, and stainless steel clamps for mounting to the truck bed.
- FEATURES - Seals with Velcro strip on the sides and secures with latch lock system at the tailgate. Tension system is available and can be adjusted on the end of the side rails to keep the cover tight and vinyl wrinkle-free in any weather conditions.
- INSTALLATION - Easy no drilling installation with instruction and mounting hardware provided. | NOTE: Small holes will need to be cut in the bedliner for vehicles equipped with over-the-bedrail bedliner to secure the clamps for proper cover installation; cover will work with under-the-bedrail bedliner without modification.
- WARRANTY - LIMITED LIFETIME WARRANTY FOR US CUSTOMERS.
- Precise Fit: The AUTOSAVER88 soft tri-fold tonneau cover is compatible with 5.8ft bed of 2019 2020 2021 2022 2023 2024 2025 Chevrolet Silverado 1500 and GMC Sierra 1500 new body style (DO NOT FIT Multi-flex tailgate and Carbonpro Bed)
- Unique Clamp Design: Features two clamp types, as the rear clamp is designed with a new release bolt to effectively prevent springing with strong sealing during driving; Safety buckle connects with an aluminum safety rope that’s light and will not easily deform
- Easy to Install & Use: No-drilling installation is a breeze with instructions and mounting hardware included; Simply fold the cover back for convenient cargo removal
- All-around Protection: AUTOSAVER88 soft tri-fold tonneau cover is built using reinforced UV & cold-resistant PVC materials that aptly guard your cargo against rain, snow, and other harsh weather conditions
- Improved Gas Mileage: Smooth appearance enhances your truck’s fuel efficiency by leveraging aerodynamics and reducing wind resistance
- FITMENT - Compatible with 2014-2018 Chevy Silverado / GMC Sierra 1500 (2019 LD/Limited); 2015-2019 Silverado / Sierra 2500 HD 3500 HD | 6'7" (79") Bed | Equipping the cover will interfere with power tailgate
- DESIGN - US patented. Cover is dual-coated and made out of heavy duty 24oz. marine-grade vinyl, with aircraft-grade aluminum frames, and comes with stainless steel clamps for easy installation and great durability.
- FEATURES - Pre-assembled horizontal crossbars offer support and conveniently fold up with the cover providing full bed access when needed.
- INSTALLATION - Easy no drilling installation with instruction and mounting hardware provided. | NOTE: Small holes will need to be cut in the bedliner for vehicles equipped with over-the-bedrail bedliner to secure the clamps for proper cover installation; cover will work with under-the-bedrail bedliner without modification.
- WARRANTY - LIMITED LIFETIME WARRANTY FOR US CUSTOMERS.
- Full Truck Bed Access: Enjoy complete access to your truck bed with this flush-mount, tri-fold hard tonneau bed cover. The innovative flip-up design gives you complete access to your truck bed, making it easier to load and unload large items.
- Built to Last: Crafted from lightweight aluminum with a resilient powder coat finish, this cover resists corrosion, scratches, and wear, ensuring a sleek appearance and long-lasting performance in any weather.
- Unmatched Protection: Keep your cargo dry and secure, rain or shine, with an advanced water drainage system and premium weather seals to prevent leaks and pooling. Built-in auto-latching and nylon safety straps ensure your gear stays safe on the go.
- Sleek & Versatile Design: Low-profile, flush-mounted aluminum panels add a modern, stylish look to your truck while enhancing security. Drive with the bed cover fully open, 2/3 open, or closed position for maximum versatility.
- Easy to Install: Ships completely assembled with no drilling or tools required for installation. Drive with confidence knowing its backed by Rough Country's 5-Year warranty.
- Fits 2019 - 2024 Chevy/GMC Silverado/Sierra, works w/ MultiPro/Flex tailgate 5' 10" Bed (70")
- MADE IN THE USA | made in the USA with globally sourced materials and supported by our USA-based customer service team!
- FAST & EASY INSTALL | Simply clamp the rails on without the use of a drill. Cover assembly comes with everything you need for a simple install
- 100% TRUCK BED ACCESS | Roll the cover towards the cab and secure with the storage strap for full access to your bed.
- LIMITED LIFETIME WARRANTY | The Gator ETX Soft Roll Up is backed by a Lifetime Warranty on the frame and a 10-year warranty on the tarp
- Sleek, Low Profile Design: Features a flush fit with a tri-fold design for quick cargo access. Built with a corrosion-resistant, matte black aluminum panels and frame for style and durability.
- Easy Cargo Access: Quick-connect ball-in-socket prop rods secure the cover in the fully open position, nylon straps securing the cover in the 2/3 open position. Drive with the cover in the fully open, 2/3 open or closed position.
- Auto-Latching System: Built-in auto latch design secures cover on closure. Simple squeeze latches release cover for convenient one hand operation.
- Easy Installation: Includes a secure track and rail mounting system with drain tubes. No drilling required, easy to install and remove - all tools included.
- Trusted Protection: Drive with peace of mind knowing you're covered by Rough Country’s USA customer support and Limited 5-Year Replacement Warranty.
- 【QUAD FOLD DESIGN】OEDRO truck bed cover is compatible with 2020 2021 2022 2023 2024 2025 Chevrolet Silverado 2500HD & 3500HD / GMC Sierra 2500HD & 3500HD | Fleetside 6.9 ft / 82.2in bed.
- 【MORE STURDY】OEDRO’s quad-fold bed cover has four built-in horizontal crossbars offering support when fully unfolded the cover and saving more space when folded up.
- 【HEAVY DUTY MATERIAL】 Composed of double layer PVC, OEDRO’s truck tonneau cover has been thoroughly tested for UV protection and superior tensile properties. Pre-assembled powder coated rails and aluminum clamps are included for trouble-free installation and formidable stability.
- 【EASY INSTALLATION】 No extra tools are required. In the majority of cases no drilling needed (Small holes need to be cut for trucks with rail cap or over-the-bedrail bed liner to secure the clamps; No cut needed for pick up with under-the-bedrail bed liner). By following the included instruction manual, installation will be smooth and simple.
- 【Save Energy】 Improved aerodynamics design can help to improve gas mileage. Note: Please measure your truck bed size carefully to confirm the compatibility
- All-Weather Protection: Rough Country's Soft Roll-Up Bed Cover keeps your truck bed clean and dry with tight front and rear seals, protecting against water, dust, snow and dirt.
- Durable Construction: Built to last with high-quality marine-grade vinyl in a sleek matte black finish and a corrosion-resistant black powder-coated aluminum frame for long-lasting performance.
- Convenient Roll-Up Design: Enjoy quick access to your cargo with the roll-up design, allowing full bed access in seconds with a simple single cable pull for easy latch release.
- Secure and Noise-Free: The spring latch closure system locks the cover securely in place, ensuring a tight fit that stays noise-free while driving.
- Hassle-Free Install: No drilling required! Easy to install and remove with all tools included, plus a heavy-duty hook and loop side closure for added protection. Backed by our 5-year warranty.
Last update on 2025-04-15 / Affiliate links / Images from Amazon Product Advertising API
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