March 12, 2020 NHTSA CAMPAIGN NUMBER: 20V142000
If a striker wire fractures, the hood may open unexpectedly while driving, increasing the risk of a crash.
NHTSA Campaign Number: 20V142
Manufacturer General Motors
LLC
Components LATCHES/LOCKS/LINKAGES
Potential Number of Units Affected 1,909
Summary
General Motors LLC (GM) is recalling certain 2020 Chevrolet Silverado 2500 and 3500 and GMC Sierra 2500 and 3500 vehicles. The hood-latch striker wires may not have been heat-treated properly, possibly causing them to fracture.
Remedy
GM will notify owners, and dealers will replace the hood assembly, free of charge. The recall began April 13, 2020. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-888-988-7267. GM’s number for this recall is N192284960.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Vehicle has a Recall
Parts
| Quantity | Part Name | Part No. |
| 1 | Hood Assembly | 84719023 |
| 1 | Hood Assembly | 84719024 |
| 8 | Retainer – Intake Air Duct | 11570015 |
Frequently Asked Questions (FAQs) for Safety Recall N192284960
Hood Striker Fracture
These questions and answers are being provided to help GM dealers respond to inquiries from involved vehicle owners about the Safety recall identified above.
| Q1) | Which vehicles are involved? |
| A1) | Certain 2020 model year Chevrolet Silverado 2500/3500 and GMC Sierra 2500/3500 vehicles.
|
| Q2) | What is the issue or condition? |
| A2) | The hood-latch striker wires in these vehicles may not have been properly heat treated by the supplier. If not properly heat treated, the striker wire may not meet GM’s hardness specifications and could, over time, fatigue and fracture.
|
| Q3) | What symptoms may be experienced? What warning signs may be associated with the issue or condition described? |
| A3) | If partially fractured, the striker wire may audibly rattle.
|
| Q4) | What is the remedy/repair? |
| A4) | Dealers will replace the hood assembly.
|
| Q5) | What is the safety risk? Is the vehicle safe to drive? |
| A5) | If a striker wire fractures, the hood may open unexpectedly while driving, increasing the risk of a crash.
|
| Q6) | Does the customer have to pay for this remedy/repair? |
| A6) | No, this repair will be done at no cost to the customer.
|
| Q7) | Is the remedy/repair available now? |
| A7) | Yes, the remedy/repair is available now, please see the attached bulletin for details.
|
| Q8) | What should customers do until recall repairs can be completed? Are there any special instructions? |
| A8) | If special instructions are provided, they will be included in the notification letters to customers.
|
| Q9) | How can customers check to see if their vehicle is involved in this field action? |
| A9) | Customers who own a vehicle involved in the field action will be notified by mail by General Motors, but they may also check their Vehicle Identification Number (VIN) for field actions in GM Owner Center at https://my.gm.com/recalls or via NHTSA’s website at https://vinrcl.safercar.gov/vin/.
|
| Q10) | If customers are concerned, can they get a rental car or courtesy transportation? |
| A10) | Courtesy transportation is available for customers whose vehicles are involved in this recall and are within the warranty coverage period for the warranty which is associated with this recall. Please refer to Warranty Administration Bulletin #17-NA-073: Field Action Courtesy Transportation Policy for further information.
|
IMPORTANT SAFETY RECALL
April 2020
This notice applies to your vehicle, VIN: _____________________________________ Dear General Motors Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain 2020 model year Chevrolet Silverado 2500/3500 and GMC Sierra 2500/3500 vehicles. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products.
I M P O R T A N T
- Your vehicle is involved in GM safety recall N192284960.
- Schedule an appointment with your GM dealer.
- This service will be performed for you at no charge.
| Why is your vehicle being recalled? | The hood-latch striker wires in these vehicles may not have been properly heat treated by the supplier. If not properly heat treated, the striker wire may not meet GM’s hardness specifications and could, over time, fatigue and fracture. If partially fractured, the striker wire may audibly rattle. If a striker wire fractures, the hood may open unexpectedly while driving, increasing the risk of a crash. |
| What will we do? | Your GM dealer will replace the hood assembly. This service will be performed for you at no charge. Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual service correction time of up to approximately four hours and 36 minutes. |
| What should you do? | You should contact your GM dealer to arrange a service appointment as soon as possible. |
| Do you have questions? | If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below. |
| Division | Number | Text Telephones (TTY) |
| Chevrolet | 1-800-630-2438 | 1-800-833-2438 |
| GMC | 1-866-996-9463 | 1-800-462-8583 |
| Puerto Rico – English | 1-800-496-9992 | |
| Puerto Rico – Español | 1-800-496-9993 | |
| Virgin Islands | 1-800-496-9994 |
If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National
Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to https://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 20V142.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Maryann L. Combs
Vice President
Global Vehicle Safety
GM Recall: N192284960
SEOCONTENT-START
Product Safety Recall
N192284960 Hood Striker Fracture
Release Date:
April 2020
Revision:
01
Revision Description:
This bulletin has been updated to include the customer letter. Please disregard all previous copies of N192284960.
Attention:
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
Vehicles involved in this recall were placed on stop delivery March 12, 2020. Once the service procedure contained in this bulletin has been performed on the vehicle, the vehicle is released from stop delivery and the vehicle can be delivered to the customer.
All involved vehicles that are in dealer inventory must be held and not delivered to customers, dealer traded, or used for demonstration purposes until the repair contained in this bulletin has been performed on the vehicle.
Important: As a reminder please follow the Service Policies and Procedures Manual Section: 7.2 – Disposition of Defective Material. After the retention period these parts must be scrapped/destroyed locally so they can never enter commerce. Always follow applicable local, state, and federal law when disposing used parts.
Make
Model
Model Year
RPO
Description
From
To
Chevrolet
Silverado 2500/3500
2020
2020
GMC
Sierra 2500/3500
2020
2020
Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs.
Condition
General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain 2020 model year Chevrolet Silverado 2500/3500 and GMC Sierra 2500/3500 vehicles. The hood-latch striker wires in these vehicles may not have been properly heat treated by the supplier. If not properly heat treated, the striker wire may not meet GM’s hardness specifications and could, over time, fatigue and fracture. If partially fractured, the striker wire may audibly rattle. If a striker wire fractures, the hood may open unexpectedly while driving, increasing the risk of a crash.
Correction
Dealers will replace the hood assembly.
Parts
Quantity
Part Name
Part No.
1
Hood Assembly
84719023
1
Hood Assembly
84719024
8
Retainer – Intake Air Duct
11570015
Note: Use the vehicle identification number (VIN) and the GM Electronic Parts Catalog (EPC) to determine which hood assembly to order.
Reminder: Parts may be removed from Retail Inventory Management (RIM). Dealers should review the affected parts to confirm RIM managed status. Parts may have quantity limiters in effect.
Warranty Information
Labor Operation
Description
Labor Time
Trans. Type
Net Item
9104670
Replace Hood (Includes Refinish/Clear Coat and Mix and Clean)
ADD: Tint Coat/Tri-Coat Paint
3.7
0.4
ZFAT
*
* Paint Material Allowance $160.12 (US), $206.55 (CA). ADD condition Paint and Material Allowance $33.26 (US), $42.91 (CA).
Service Procedure
Replace the hood assembly. Refer to Hood Replacement in SI.
Product Safety Recall
N192284960 Hood Striker Fracture
Important: As a reminder please follow the Service Policies and Procedures Manual Section: 7.2 – Disposition of Defective Material. After the retention period these parts must be scrapped/destroyed locally so they can never enter commerce. Always follow applicable local, state, and federal law when disposing used parts.
Dealer Responsibility – For USA (USA States, Territories, and Possessions)
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time.
Dealer Responsibility – All
All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers’ possession and subject to this recall must be held and inspected/repaired per the service procedure of this bulletin before customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration, or any other purpose.
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within the CPOIS system, or once again be used in the CTP program.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter. In summary, whenever a vehicle subject to this field action enters your vehicle inventory you must take the steps necessary to ensure the program correction has been made before selling the vehicle. In addition, for vehicles entering your facility for service, you are required to ensure the customer is aware of the open field action and make every reasonable effort to implement the program correction as set forth in this bulletin prior to releasing the vehicle.
Dealer Reports
For dealers with involved vehicles, a listing with involved vehicles has been prepared and will be provided to U.S. and Canadian dealers through the GM GlobalConnect Recall Reports or sent directly to export dealers. The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this recall.
Courtesy Transportation – For USA & Canada
Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the warranty coverage period. See General Motors Service Policies and Procedures Manual for courtesy transportation program details.
Customer Notification
USA & Canada – General Motors will notify customers of this recall on their vehicle (see copy of customer letter included with this bulletin).
GM bulletins are intended for use by professional technicians, NOT a “do-it-yourselfer”. They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.
We Support Voluntary Technician Certification
Product Safety Recall
N192284960 Hood Striker Fracture
IMPORTANT SAFETY RECALL
April 2020
This notice applies to your vehicle, VIN: _____________________________________
Dear General Motors Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain 2020 model year Chevrolet Silverado 2500/3500 and GMC Sierra 2500/3500 vehicles. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products.
IMPORTANT
• Your vehicle is involved in GM safety recall N192284960.
• Schedule an appointment with your GM dealer.
• This service will be performed for you at no charge.
Why is your vehicle being recalled?
The hood-latch striker wires in these vehicles may not have been properly heat treated by the supplier. If not properly heat treated, the striker wire may not meet GM’s hardness specifications and could, over time, fatigue and fracture. If partially fractured, the striker wire may audibly rattle. If a striker wire fractures, the hood may open unexpectedly while driving, increasing the risk of a crash.
What will we do?
Your GM dealer will replace the hood assembly. This service will be performed for you at no charge. Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual service correction time of up to approximately four hours and 36 minutes.
What should you do?
You should contact your GM dealer to arrange a service appointment as soon as possible.
Do you have questions?
If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below.
Division
Number
Text Telephones (TTY)
Chevrolet
1-800-630-2438
1-800-833-2438
GMC
1-866-996-9463
1-800-462-8583
Puerto Rico – English
1-800-496-9992
Puerto Rico – Español
1-800-496-9993
Virgin Islands
1-800-496-9994
If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to https://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 20V142.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Maryann L. Combs
Vice President
Global Vehicle Safety
GM Recall: N192284960
**********************************************************
GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5362
URGENT – DISTRIBUTE IMMEDIATELY
Date: March 20, 2020
Subject: N192284960 – Safety Recall
Hood Striker Fracture
Models: 2020 Chevrolet Silverado 2500/3500
2020 GMC Sierra 2500/3500
To: All General Motors Dealers
General Motors is releasing Safety Recall N102284960 today. The total number of U.S. vehicles involved is approximately 1,908. Please see the attached bulletin for details.
Vehicles involved in this recall were placed on stop delivery March 12, 2020. Once the service procedure contained in the bulletin has been performed on the vehicle, the vehicle is released from stop delivery and the vehicle can be delivered to the customer.
Question and Answer Document (Q&A)
Attached to this message you will find a document that addresses the ten most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns.
Customer Letter Mailing
The customer letter mailing will begin in the near future.
Global Warranty Management (GWM)
The Required Field Action section on the Investigate Vehicle History (IVH) screen will be updated March 20, 2020 or sooner. A list of involved vehicles in dealer new inventory is attached to this message. Please hold all warranty transactions until IVH has been updated.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS
************************************************************
GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5372
URGENT – DISTRIBUTE IMMEDIATELY
Date: April 6, 2020
Subject: N192284960 01 – Safety Recall
Hood Striker Fracture
Customer Letter Added
Models: 2020 Chevrolet Silverado 2500/3500
2020 GMC Sierra 2500/3500
To: All General Motors Dealers
This bulletin has been updated to include the customer letter. Please disregard all previous copies of N192284960.
Question and Answer Document (Q&A)
Attached to this message you will find a document that addresses the ten most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns.
Customer Letter Mailing
The customer letter mailing will begin the week of April 6, 2020.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS
***********************************************************
GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5358
URGENT – DISTRIBUTE IMMEDIATELY
Date: March 12, 2020
Subject: Stop Delivery Order for Upcoming Safety Recall N192284960
Hood Striker Fracture
Models: 2020 Chevrolet Silverado 2500/3500
2020 GMC Sierra 2500/3500
To: All General Motors Dealers
STOP DELIVERY ORDER
Effective immediately, stop the delivery of certain 2020 model year Chevrolet Silverado 2500/3500 and GMC Sierra 2500/3500 vehicles in new or used vehicle inventory. General Motors has notified the National Highway Traffic Safety Administration (NHTSA) about an upcoming safety recall that involves these vehicles. The GM recall number is N192284960.
It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification until the defect is remedied.
General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2020 model year Chevrolet Silverado 2500/3500 and GMC Sierra 2500/3500 vehicles. The hood-latch striker wires in these vehicles may not have been properly heat treated by the supplier. If not properly heat treated, the striker wire may not meet GM’s hardness specifications and could, over time, fatigue and fracture. If partially fractured, the striker wire may audibly rattle. If a striker wire fractures, the hood may open unexpectedly while driving, increasing the risk of a crash.
To correct this condition, dealers will replace the hood assembly.
Until further instructions are received, involved vehicles that are in dealers’ possession (new or used vehicle inventory, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc.) must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration purposes or any other dealer use. All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified.
The Investigate Vehicle History (IVH) screen in the Global Warranty Management (GWM) system will be updated for this upcoming recall on March 13, 2020 or sooner. This action has been taken to assist dealers with determining which vehicles are involved so they can properly respond to customer inquiries.
A list of involved vehicles that have been identified as being in dealer new vehicle inventory is attached to this message. It is sorted by dealer Business Associate Code (BAC) for easy reference. Your dealership’s BAC will not be listed if none of the involved vehicles are currently in your new vehicle inventory. A file identifying involved
vehicles in dealer used inventory will be published in GM GlobalConnect, under the
Service tab in Field Action Inventory Reports.
Question and Answer Document (Q&A)
Attached to this message you will find a document that addresses the ten most likely
questions customers may have regarding this Safety Recall. Please use this information
as an aid to confidently answer customer concerns.
Until the recall bulletin is released, the Investigate Vehicle History (IVH) screen in the
Global Warranty Management (GWM) system will display “N/A” under Release Date
and “Incomplete – Remedy not yet available” under Status. This means the required
repair is not yet available and dealers should not attempt to perform any repairs.
We are working with the supplier to obtain the required parts as quickly as possible.
When a sufficient quantity of parts is available, the recall bulletin will be released, and
dealers can begin repairing vehicles.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS
SEOCONTENT-END
4 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| CHEVROLET | SILVERADO 2500 | 2020 |
| CHEVROLET | SILVERADO 3500 | 2020 |
| GMC | SIERRA 2500 | 2020 |
| GMC | SIERRA 3500 | 2020 |
16 Associated Documents
Owner Notification Letter(Part 577)
RCONL-20V142-7547.pdf 75.456KB
Owner Notification Letter(Part 577)
RCONL-20V142-2468.pdf 75.456KB
Recall 573 Report – Amendment 1
RCLRPT-20V142-3405.PDF 214.447KB
Manufacturer Notices(to Dealers,etc) – Dealer Notification re Stop Delivery Order for Upcoming Safety Recall N192284960 Hood Striker Fracture
Miscellaneous Document – Hood Striker Fracture FAQs
RMISC-20V142-7364.pdf 83.679KB
Defect Notice 573 Report
RCLRPT-20V142-1976.PDF 214.22KB
Recall Acknowledgement
RCAK-20V142-8075.pdf 244.266KB
Safety Bulletin – Re Hood Striker Fracture (This bulletin has been updated to include the customer letter. Please disregard all previous copies of N192284960.)
RCSB-20V142-0533.pdf 129.226KB
Miscellaneous Document – Frequently Asked Questions (FAQs) for Safety Recall N192284960Hood Striker Fracture
Manufacturer Notices(to Dealers,etc) – Global Safety Field Investigations Memo re Hood Striker Fracture
Miscellaneous Document – FAQs re Hood Striker Fracture
Recall Quarterly Report #1, 2020-2
RCLQRT-20V142-2322.PDF 211.138KB
Safety Bulletin re Hood Striker Fracture
RCSB-20V142-1861.pdf 105.872KB
Manufacturer Notices(to Dealers,etc) – Memo to Dealers re N192284960 01 – Safety Recall Hood Striker Fracture Customer Letter Added
Recall Quarterly Report #3, 2020-4
RCLQRT-20V142-6542.PDF 211.329KB
Recall Quarterly Report #2, 2020-3
RCLQRT-20V142-9188.PDF 211.242KB
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