NHTSA ID Number: 10162172
Manufacturer Communication Number: PIC6065C
Summary
This Preliminary Information communication provides information to the technician about vehicles that do not recognize the SD card when it is used in the Performance Data Recorder (PDR) system. The SD card needs to be formatted to FAT32 and also have a class 10 designation in order to be compatible with the system.
16 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
CADILLAC | ATS | 2019 |
| CADILLAC | ATS-V | 2016-2018 |
| CADILLAC | CTS | 2017, 2019 |
| CADILLAC | CTS-V | 2016, 2018 |
| CHEVROLET | CAMARO | 2017-2019 |
| CHEVROLET | CORVETTE | 2015-2019 |
Condition / Concern
The vehicle does not recognize the SD card when it is inserted into the card reader. The Performance Data Recorder (PDR) menu will also display the message, “No SD card inserted”.
1 Associated Document
Manufacturer Communications
Bulletin No.: PIC6065C
Published date: 06/28/2019
MC-10162172-9999.pdf 1334.911KB
NHTSA ID Number: 10118260
Manufacturer Communication Number: PIC6065B
Summary
This Preliminary Information communication provides information to the technician about vehicles that do not recognize the SD card when it is used in the Performance Data Recorder (PDR) system. The SD card needs to be formatted to FAT32 and also have a class 10 designation in order to be compatible with the system.
1 Associated Document
Manufacturer Communications
Bulletin No.: PIC6065B
Published date: 06/13/2017
MC-10118260-9999.pdf 200.544KB
- Save time with card offload speeds of up to 200MB/s powered by SanDisk QuickFlow Technology (Up to 200MB/s read speeds, engineered with proprietary technology to reach speeds beyond UHS-I 104MB/s, require compatible devices capable of reaching such speeds. Based on internal testing; performance may be lower depending upon host device, interface, usage conditions and other factors. 1MB=1,000,000 bytes. X = 150KB/sec. SanDisk QuickFlow Technology is only available for 64GB, 128GB, 256GB, 512GB and 1TB capacities. 1GB=1,000,000,000 bytes. 1TB=1,000,000,000,000 bytes. Actual user storage less.)
- Pair with the SanDisk Professional PRO-READER SD and microSD to achieve maximum speeds (sold separately)
- Shot speeds up to 90MB/s (Write speed up to 90MB/s. Based on internal testing; performance may be lower depending upon host device. 1MB=1,000,000 bytes. X = 150KB/sec.)
- Perfect for shooting 4K UHD video and sequential burst mode photography (Full HD (1920x1080) and 4K UHD (3840 x 2160) video support may vary based upon host device, file attributes and other factors. See HD page on SanDisk site.)
- UHS Speed Class 3 (U3) and Video Speed Class 30 (V30) (UHS Speed Class 3 designates a performance option designed to support 4K UHD video recording with enabled UHS host devices. UHS Video Speed Class 30 (V30), sustained video capture rate of 30MB/s, designates a performance option designed to support real-time video recording with UHS enabled host devices. See the SD Association’s official website.)
- Save time with card offload speeds of up to 200MB/s powered by SanDisk QuickFlow Technology (Up to 200MB/s read speeds, engineered with proprietary technology to reach speeds beyond UHS-I 104MB/s, require compatible devices capable of reaching such speeds. Based on internal testing; performance may be lower depending upon host device, interface, usage conditions and other factors. 1MB=1,000,000 bytes. X = 150KB/sec. SanDisk QuickFlow Technology is only available for 64GB, 128GB, 256GB, 512GB and 1TB capacities. 1GB=1,000,000,000 bytes. 1TB=1,000,000,000,000 bytes. Actual user storage less.)
- Pair with the SanDisk Professional PRO-READER SD and microSD to achieve maximum speeds (sold separately)
- Shot speeds up to 140MB/s (Write speed up to 140MB/s. Based on internal testing; performance may be lower depending upon host device, interface, usage conditions and other factors. 1MB=1,000,000 bytes. X = 150KB/sec.)
- Perfect for shooting 4K UHD video and sequential burst mode photography (Full HD (1920x1080) and 4K UHD (3840 x 2160) video support may vary based upon host device, file attributes and other factors. See HD page on SanDisk site.)
- UHS Speed Class 3 (U3) and Video Speed Class 30 (V30) (UHS Speed Class 3 designates a performance option designed to support 4K UHD video recording with enabled UHS host devices. UHS Video Speed Class 30 (V30), sustained video capture rate of 30MB/s, designates a performance option designed to support real-time video recording with UHS enabled host devices. See the SD Association’s official website.)
- Great choice for compact to mid-range point-and-shoot cameras
- Quick transfer speeds up to 150MB/s (Up to 150MB/s read speed engineered with proprietary technology to reach speeds beyond UHS-I 104MB/s, requires compatible devices capable of reaching such speeds. Based on internal testing; performance may be lower depending on host device, interface, usage conditions and other factors. 1MB=1,000,000 bytes.)
- Up to 256GB to store tons of pictures (1GB=1,000,000,000 bytes. Actual user storage less.)
- Exceptional video recording performance with UHS Speed Class 1 (U1) Class 10 rating for Full HD video (1080p) (UHS Speed Class 1 (U1) designates a performance option designed to support real time video recording with UHS enabled host devices. See consumers speed page on SanDisk site. Full HD (1920x1080) video support may vary based upon host device, file attributes, and other factors. Visit the SanDisk Video Knowledge Base for more information.)
- Compatible with SanDisk SD UHS-I card reader (sold separately)
- Save time with card offload speeds of up to 200MB/s powered by SanDisk QuickFlow Technology (Up to 200MB/s read speeds, engineered with proprietary technology to reach speeds beyond UHS-I 104MB/s, require compatible devices capable of reaching such speeds. Based on internal testing; performance may be lower depending upon host device, interface, usage conditions and other factors. X = 150KB/sec. SanDisk QuickFlow Technology is only available for certain capacities. Actual user storage less.)
- Pair with the SanDisk Professional PRO-READER SD and microSD to achieve maximum speeds (sold separately)
- Shot speeds up to 90MB/s (Write speed up to 90MB/s. Based on internal testing; performance may be lower depending upon host device. 1MB=1,000,000 bytes. X = 150KB/sec.)
- Perfect for shooting 4K UHD video and sequential burst mode photography (Full HD (1920x1080) and 4K UHD (3840 x 2160) video support may vary based upon host device, file attributes and other factors. See HD page on SanDisk site.) Sequential Write Performance: Up to 90MB/s
- UHS Speed Class 3 (U3) and Video Speed Class 30 (V30) (UHS Speed Class 3 designates a performance option designed to support 4K UHD video recording with enabled UHS host devices. UHS Video Speed Class 30 (V30), sustained video capture rate of 30MB/s, designates a performance option designed to support real-time video recording with UHS enabled host devices. See the SD Association’s official website.)
SEOCONTENT-START
Bulletin No.: PIC6065C
Published date: 06/28/2019
Preliminary Information
PIC6065C Diagnostic Tip: Performance Data Recorder SD Card Not
Recognized
Models
Brand: Model: Model Years:
VIN:
Engine: Transmissions:
from to
Cadillac ATS-V 2016 – 2019 All All All All
Cadillac CTS-V 2016 – 2019 All All All All
Chevrolet Camaro 1LE 2017 – 2019 All All All All
Chevrolet Camaro ZL1 2017 – 2019 All All All All
Chevrolet Corvette 2015 – 2019 All All All All
With RPO UQT
Supersession Statement:
This PI was superseded to update content and Model Years. Please discard PIC6065B.
Condition / Concern
Customers may comment that the vehicle does not recognize the SD card when it is inserted into the card reader. The Performance Data Recorder (PDR) menu will also display the message, “No SD card inserted” as seen in the photo below.
Recommendations / Instructions
When diagnosing this concern, the first thing that should be checked is which SD card reader has been used by the customer. On most vehicles with the PDR system, there are multiple SD card readers. Dealership technicians are to visually inspect the vehicle for multiple SD card reader locations. As an example, the Corvette has a media SD card reader in the center console. The SD card reader for the PDR system however, is located in the glovebox. The Camaro only has one SD card reader and it is located on the driver’s side knee bolster. Refer to published Service Information (SI) to be certain the correct SD card reader location is
being used for the vehicle that is being serviced.
Note: The SD card needs to be formatted to FAT32 and also have a class 10 designation in order to be compatible with the system.
If the vehicle is intermittently losing connection with the SD card, there may be several possibilities as to why. There may be an issue with the connector at the back of the SD card reader. The USB cable that connects the card reader to the PDR module may be stressed, causing a poor connection at the hub. Also, if there is a self-stick paper label applied to the SD card, this may prevent the SD card from being fully inserted and locked into the card reader. The label may also inadvertently cover the lock tab on the side of the SD card. Both of these instances may cause the card reader to interpret the situation as the SD card itself being locked. This lock tab can be seen in the photo below. Please verify that the “Lock” tab on the SD card is in the unlocked position.
Note: While this system is capable of operating correctly with a micro SD card that has been inserted into a full sized SD card adapter, it has been found to work more reliably when a full size SD card used. Customers are strongly encouraged to use a standard size SD card with the PDR system in these vehicles.
Micro SD card with Adapter shown
Standard SD card shown
Please try a different, known good SD card before replacing ANY parts in the PDR system.
Note: Although the system is capable of reading larger SD cards, the system performance is optimized if a 32 GB or smaller SD card is used.
SEOCONTENT-END
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